Customer Reviews for U-Haul Moving & Storage of Elizabeth

4,260 reviews

1000 Sherman Ave   Elizabeth, NJ 07208
(Located next to Twin City Supermarket)

(908) 355-6462

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(908) 355-6462

1000 Sherman Ave
Elizabeth, NJ 07208
(Located next to Twin City Supermarket)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

anna N. 
Rating:
5.0

Customer did not leave a comment.

LATISHA P. 
Rating:
5.0

You sent me a damage report although there was not any at all. You settled it for free as if you were making a favor. This is ridiculous.

CHRISTIANDARIO M. 
Rating:
1.0

Was not refunded my my fee that was told I would get back when I return The equipment

DAYVON B. 
Rating:
5.0

Customer did not leave a comment.

SHAKERAH S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARLOS S. 
Rating:
5.0

Customer did not leave a comment.

RASHIDA W. 
Rating:
5.0

I have no complaints and Omar was personable and friendly ,he gave great customer service.

Theresa R. 
Rating:
5.0

Customer did not leave a comment.

Julio M. 
Rating:
5.0

Great experience as usual

JOSE A. 
Rating:
4.0

Customer did not leave a comment.

JAMES W.  |  Overall Experience 
Rating:
1.0

I got charged for more days after I dropped the equipment back the same day

RONEMBER P. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE C. 
Rating:
5.0

Customer did not leave a comment.

MICHELE B. 
Rating:
1.0

Personal is rude.

CRISTIAN C. 
Rating:
5.0

Customer did not leave a comment.

RASHIDA W. 
Rating:
5.0

Customer did not leave a comment.

jorge M. 
Rating:
5.0

Not a thing

ROBERT S. 
Rating:
5.0

Price of mileage to high

NOX J. 
Rating:
5.0

Customer did not leave a comment.

JEAN M. 
Rating:
3.0

-I chose not to buy insurance as it is coved by my credit card, However at the pick up employee charged me for it anyway. - I returned the vehicle with the same amount of fuel then I was charged for fuel.

Hisham Z. 
Rating:
3.0

Customer did not leave a comment.

Yaniris C. 
Rating:
5.0

The customer service was great and friendly people

RAUL R. 
Rating:
3.0

Customer did not leave a comment.

SAMUEL D. 
Rating:
4.0

Nothing

RICARDO M. 
Rating:
5.0

Omar and David was Amazing Help. I am so grateful for there help and Professionalism. Happy New Years to U-Haul Staff and the Best 2 Guys ever. Thank you Omar and David for making my transition easier then it would have been. God Bless you all. Angel Jefferson

JENNIE J. 
Rating:
5.0

Customer did not leave a comment.

DEMETRIUS B. 
Rating:
4.0

Customer did not leave a comment.

MARIA R. 
Rating:
4.0

Customer did not leave a comment.

RAPHAEL C. 
Rating:
5.0

The manager here is a class act. Very nice guy and approachable. Any time I need a U-Haul in The Newark/Elizabeth area, I will come here.

PHILLIP N. 
Rating:
5.0

Customer did not leave a comment.

DEYVID T. 
Rating:
5.0

The uhaul attendant was the best!!!

Nedje S. 
Rating:
3.0

I had a bad experience with the app when i was returning the truck. Uploading the images was a chaos. I had to call customer service. It needs to be improved.

JOSHUA H. 
Rating:
5.0

They were nice and cool.

JUAN D. 
Rating:
5.0

Customer did not leave a comment.

arlene C. 
Rating:
5.0

Allow all your trucks and vans be rented in the same way.

steven W. 
Rating:
3.0

The guy who took care of me was not nice and wouldn't explain details of contract

JOSHUA A. 
Rating:
5.0

Customer did not leave a comment.

MIRIAM B. 
Rating:
5.0

Please , should check the truck or do service to it because the driving was not smooth.

OLUSEGUN O. 
Rating:
5.0

Good staff !!!

IGOR G. 
Rating:
5.0

Customer did not leave a comment.

JEAN M. 
Rating:
5.0

Customer did not leave a comment.

NESTOR V. 
Rating:
5.0

Customer did not leave a comment.

FELIX M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Keep up the good work

EFOSA O. 
Rating:
5.0

Customer did not leave a comment.

JUAN R. 
Rating:
5.0

Customer did not leave a comment.

CARLOS A. 
Rating:
4.0

Customer did not leave a comment.

DIEUDONNE N. 
Rating:
5.0

Parking for customers

JUAN A. 
Rating:
5.0

Employees very friendly

Latanya C. 
Rating:
5.0

Customer did not leave a comment.

Wille S. 
Rating:
5.0

Yes this location will be highly recommended. Thanks.

gerardo P. 
Rating:
5.0

Customer did not leave a comment.

RAHEEM T. 
Rating:
5.0

Never get rid of Omar, he was extremely helpful and friendly.

Manuel P. 
Rating:
5.0

Omar was amazing! He was very helpful and made my transition both in out of the unit smooth. :) He’s a true gem.

April S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle R.  |  Online Move In 
Rating:
5.0

Nothing I can think of.

LISA J. 
Rating:
5.0

Customer did not leave a comment.

ILMA L. 
Rating:
5.0

Customer did not leave a comment.

LAMONDE J. 
Rating:
5.0

Customer did not leave a comment.

MAGDELIN S. 
Rating:
3.0

Was to pricey and windshield was very dirty tire light was on .

ISAAC E. 
Rating:
5.0

Awesome people and great service

srinivasuluraju K. 
Rating:
5.0

Customer did not leave a comment.

Marisol P. 
Rating:
5.0

Customer did not leave a comment.

Bessie B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stanley W. 
Rating:
1.0

Customer did not leave a comment.

HADIYAH P. 
Rating:
3.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

Your mobile pickup was a little confusing so I had to wait til location opened & Omar the manager was extremely courteous & kind. A great asset to your company

karl S. 
Rating:
5.0

Keep up the good work customer service is great General Manager Omar is the best left with a smile thank you.

TAHEERAH B. 
Rating:
1.0

I was told the gas tank was half way filled when I took the truck and there was less than half tank.. Truck also smelled horrible like cigarettes upon entering

TIFFANY G. 
Rating:
5.0

Customer did not leave a comment.

ANGELO H. 
Rating:
5.0

Customer did not leave a comment.

MARIA C. 
Rating:
5.0

Customer did not leave a comment.

Raul R. 
Rating:
5.0

Customer did not leave a comment.

ROSANGELA B. 
Rating:
5.0

Customer did not leave a comment.

KEITH T. 
Rating:
5.0

manger omar is the best

RONALD W. 
Rating:
5.0

Customer did not leave a comment.

BABACAR T. 
Rating:
3.0

Customer did not leave a comment.

EDUARDO G. 
Rating:
5.0

The staff was always helpful. And Mr. Omar was very helpful and knowledgeable. When I needed help for on line paying all the staff was very helpful. I would like to give a special thanks to Mr Omar he always was very kind and well spoken when I needed help. Thanks Uhaul for caring for my things for 9years

WANDA D S B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ISABEL C. 
Rating:
5.0

Thank you OMAR!!! Excellent and friendly service. I will definitely recommend this location due to my fast, accurate and friendly service I received today. Thank you, you're appreciated!

PATRICE J. 
Rating:
5.0

All was very good.

HERNAN H. 
Rating:
5.0

Customer did not leave a comment.

PEDRO M. 
Rating:
5.0

Customer did not leave a comment.

JIM B. 
Rating:
5.0

Customer did not leave a comment.

EMMA F. 
Rating:
5.0

Customer did not leave a comment.

deandrea F. 
Rating:
5.0

Customer did not leave a comment.

NAJIY T. 
Rating:
5.0

The truck was extremely clean! And the staff were extremely helpful!

JESSE L. 
Rating:
5.0

Customer did not leave a comment.

Louis C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Eleanor B.  |  First Impressions 
Rating:
4.0

The staff was pleasant and personable.

ANDREA M. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Good site. Good service. I have used it before, over the years.

LUIS H. 
Rating:
5.0

This location is amazing.

LATANYA C. 
Rating:
5.0

Continue being nice and friendly and helpful like you are thank you

VICTOR M. 
Rating:
5.0

Customer did not leave a comment.

SHONDA J. 
Rating:
5.0

Thanks gracias Arigato she she obrigado

MARCO A. 
Rating:
3.0

Customer did not leave a comment.

TREVOR S. 
Rating:
5.0

Ok

FABIANA P. 
Rating:
2.0

I purchased an item for the hitch on my vehicle to use the trailer and the employee recommended and installed it. Once I loaded the trailer I realized he installed the wrong one and they trailer was dragging.

DENNITZA F. 
Rating:
5.0

Customer did not leave a comment.

JUDY B. 
Rating:
1.0

Customer did not leave a comment.

Dan D. 
Rating:
4.0

Have better understanding of both call center and locations center being on the same page

ANTHONY T. 
Rating:
5.0

Customer did not leave a comment.

Manisha R.  |  Overall Experience 
Rating:
4.0

Maybe a sign where you drop the vehicle with instructions what to do , for example I didn't know that was a person checking the truck Outside , instead I wait on line for 15 minutes. The person behind the desk was by himself really busy w all customer trying to rent a truck , by the time I got to him , He just said the guy is outside . After long day moving your life from one place to other you don't want to be on line waiting , something that can be fix very quick .. Thank you

ALIDIO S. 
Rating:
5.0

Customer did not leave a comment.

ESTHER C. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH H. 
Rating:
5.0

None great service

WILLIAM R. 
Rating:
5.0

Customer did not leave a comment.

Hailin C.  |  Overall Experience 
Rating:
5.0

Good service just only stairs no elevator

Deja A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

SHAKERAH S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory H.  |  First Impressions 
Rating:
5.0

I had a cancellation at the last minute from Uhaul Hillside. I was terrified. However, Omar the representative from Uhaul Elizabeth saved the day. He was able to get me a available unit at the Elizabeth Uhaul storage and charge me the same rate of the unit that I was supposed to get in Hillside. Now that’s, EXCELLENT CUSTOMER SERVICE!

April S.  |  First Impressions 
No reviews have been submitted for this location.

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