Customer Reviews for U-Haul Moving & Storage of Elizabeth

4,200 reviews

1000 Sherman Ave   Elizabeth, NJ 07208
(Located next to Twin City Supermarket)

(908) 355-6462

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(908) 355-6462

1000 Sherman Ave
Elizabeth, NJ 07208
(Located next to Twin City Supermarket)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Was to pricey and windshield was very dirty tire light was on .

ISAAC E. 
Rating:
5.0

Awesome people and great service

srinivasuluraju K. 
Rating:
5.0

Customer did not leave a comment.

Marisol P. 
Rating:
5.0

Customer did not leave a comment.

Bessie B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stanley W. 
Rating:
1.0

Customer did not leave a comment.

HADIYAH P. 
Rating:
3.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

Your mobile pickup was a little confusing so I had to wait til location opened & Omar the manager was extremely courteous & kind. A great asset to your company

karl S. 
Rating:
5.0

Keep up the good work customer service is great General Manager Omar is the best left with a smile thank you.

TAHEERAH B. 
Rating:
1.0

I was told the gas tank was half way filled when I took the truck and there was less than half tank.. Truck also smelled horrible like cigarettes upon entering

TIFFANY G. 
Rating:
5.0

Customer did not leave a comment.

ANGELO H. 
Rating:
5.0

Customer did not leave a comment.

MARIA C. 
Rating:
5.0

Customer did not leave a comment.

Raul R. 
Rating:
5.0

Customer did not leave a comment.

ROSANGELA B. 
Rating:
5.0

Customer did not leave a comment.

KEITH T. 
Rating:
5.0

manger omar is the best

RONALD W. 
Rating:
5.0

Customer did not leave a comment.

BABACAR T. 
Rating:
3.0

Customer did not leave a comment.

EDUARDO G. 
Rating:
5.0

The staff was always helpful. And Mr. Omar was very helpful and knowledgeable. When I needed help for on line paying all the staff was very helpful. I would like to give a special thanks to Mr Omar he always was very kind and well spoken when I needed help. Thanks Uhaul for caring for my things for 9years

WANDA D S B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ISABEL C. 
Rating:
5.0

Thank you OMAR!!! Excellent and friendly service. I will definitely recommend this location due to my fast, accurate and friendly service I received today. Thank you, you're appreciated!

PATRICE J. 
Rating:
5.0

All was very good.

HERNAN H. 
Rating:
5.0

Customer did not leave a comment.

PEDRO M. 
Rating:
5.0

Customer did not leave a comment.

JIM B. 
Rating:
5.0

Customer did not leave a comment.

EMMA F. 
Rating:
5.0

Customer did not leave a comment.

deandrea F. 
Rating:
5.0

Customer did not leave a comment.

NAJIY T. 
Rating:
5.0

The truck was extremely clean! And the staff were extremely helpful!

JESSE L. 
Rating:
5.0

Customer did not leave a comment.

Louis C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Eleanor B.  |  First Impressions 
Rating:
4.0

The staff was pleasant and personable.

ANDREA M. 
Rating:
5.0

Customer did not leave a comment.

Richard S. 
Rating:
5.0

Good site. Good service. I have used it before, over the years.

LUIS H. 
Rating:
5.0

This location is amazing.

LATANYA C. 
Rating:
5.0

Continue being nice and friendly and helpful like you are thank you

VICTOR M. 
Rating:
5.0

Customer did not leave a comment.

SHONDA J. 
Rating:
5.0

Thanks gracias Arigato she she obrigado

MARCO A. 
Rating:
3.0

Customer did not leave a comment.

TREVOR S. 
Rating:
5.0

Ok

FABIANA P. 
Rating:
2.0

I purchased an item for the hitch on my vehicle to use the trailer and the employee recommended and installed it. Once I loaded the trailer I realized he installed the wrong one and they trailer was dragging.

DENNITZA F. 
Rating:
5.0

Customer did not leave a comment.

JUDY B. 
Rating:
1.0

Customer did not leave a comment.

Dan D. 
Rating:
4.0

Have better understanding of both call center and locations center being on the same page

ANTHONY T. 
Rating:
5.0

Customer did not leave a comment.

Manisha R.  |  Overall Experience 
Rating:
4.0

Maybe a sign where you drop the vehicle with instructions what to do , for example I didn't know that was a person checking the truck Outside , instead I wait on line for 15 minutes. The person behind the desk was by himself really busy w all customer trying to rent a truck , by the time I got to him , He just said the guy is outside . After long day moving your life from one place to other you don't want to be on line waiting , something that can be fix very quick .. Thank you

ALIDIO S. 
Rating:
5.0

Customer did not leave a comment.

ESTHER C. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH H. 
Rating:
5.0

None great service

WILLIAM R. 
Rating:
5.0

Keep doing what you doing 👍🏾

DIANE W. 
Rating:
4.0

Customer did not leave a comment.

Pierre T. 
Rating:
5.0

Tks

CALVIN C. 
Rating:
5.0

Customer did not leave a comment.

Hailin C.  |  Overall Experience 
Rating:
1.0

They charged me fr 48h when I rent the dolly fr 24h

KOAMIVENUNYE P A. 
Rating:
1.0

Customer did not leave a comment.

AJANTHAN A. 
Rating:
4.0

Keep working hard.

Orlando E. 
Rating:
5.0

Customer did not leave a comment.

HAO G. 
Rating:
5.0

Nothing, it was perfect

MATTHEW A. 
Rating:
1.0

We were sent away with a truck that had a problem with a tire and ultimately had to return the truck not being able to use it one of the two days rented…the truck was not cleaned and the was weed (substance) found in the truck and reported after they were asked had the truck been cdc clean due to pandemic..

DELORES R. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPH D. 
Rating:
1.0

The experience was horrible. I rent the truck for a day, but i end up it before the time, so i drop off the truck and the keys as i always have done at the location. The next day was charged for 20 dollars and 2 gallons of gas. I did put 10 dollars of gas to do 10 miles and i drop the keys before the time and was penalized 20 dollars for it. Will never rent there again since that was just horrible. Contacted the location was promises a call back still waiting for that contact. Bad really bad. I will not return there.

RICARDO D. 
Rating:
2.0

Make an effort to clean your vehicles properly.

DARRELL M. 
Rating:
5.0

Customer did not leave a comment.

DAHIANA J. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
1.0

Customer did not leave a comment.

NAAMA J. 
Rating:
1.0

My reservation was cancelled. I was not even notified that it was cancelled and I showed up expecting my equipment to be ready, and it was not there. I had to change my entire plan costing me hundreds of dollars as a result. I am extremely disappointed in U-Haul.

SHANNONROSE O. 
Rating:
5.0

Customer did not leave a comment.

ROSA I. 
Rating:
5.0

Good service just only stairs no elevator

Deja A.  |  Online Move In 
Rating:
5.0

The receiving and returning of the Van was very smooth. Great customer service

KAWSU S. 
Rating:
1.0

Very rude and inefficient staff, no customer service experience, they just tell you to go after you drop off the car then they send you inaccurate bill.No time to check the vans, vans should have full tanks to avoid disputes with customers, very poor service for real.I'm disappointed was charged extra $18 for gas while I returned the van with gas Above the line.

KENNEY E. 
Rating:
1.0

Customer did not leave a comment.

PAULM P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

DANIELA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC N. 
Rating:
5.0

Customer did not leave a comment.

KENNETH B. 
Rating:
4.0

Customer did not leave a comment.

Devon P. 
Rating:
5.0

Omar is a capable and efficient fellow. You're lucky he's on the uhaul team.

HEATHER S. 
Rating:
5.0

Customer did not leave a comment.

JOAO C. 
Rating:
1.0

I was given an incorrect locker originally. Then given a unit on the second floor with no elevator. I will not be using my unit.

Roshni S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FLORENCIO M. 
Rating:
5.0

Customer did not leave a comment.

GERARDO G. 
Rating:
5.0

Customer did not leave a comment.

FUNMILAYO I. 
Rating:
1.0

I RESERVED A TRUCK AND THEY DIDN'T HAVE IT I HAD TO TAKE VAN INSTEAD THAT WAS NOT BIG ENOUGH FIT WHAT I WAS MOVING

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

Maria R. 
Rating:
5.0

Windshield was dirty hard to see.

JULIO C. 
Rating:
5.0

Customer did not leave a comment.

aaron nell a m.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TIFFANY F. 
Rating:
3.0

Customer did not leave a comment.

Sean S. 
Rating:
5.0

Customer did not leave a comment.

URSULA W. 
Rating:
5.0

I am very happy with the services, the staff, the prices. excellent job

SORY M. 
Rating:
5.0

THANK

ERIC F. 
Rating:
5.0

excellent service

Ringle B. 
Rating:
5.0

The staff was friendly and our first truck had an issue but they were able to supply another very quickly and without any fuss. They were great and my wife and I were very happy with the service!

Andrew S. 
Rating:
5.0

Todo estuvo perfecto y entrega a tiempo

Edwar Antonio A. 
Rating:
5.0

Customer did not leave a comment.

ALFREDO M. 
Rating:
5.0

The same that was done for me 😊

KEEOWNE L. 
Rating:
5.0

Customer did not leave a comment.

Tamer H. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO D. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY U. 
Rating:
5.0

Great customer service, from start to end. Thank You

VICTOR R. 
Rating:
5.0

Great service - everything moved quickly and the staff was professional and had masks on.

DAVID O. 
Rating:
5.0

Customer did not leave a comment.

PRESTON M. 
Rating:
5.0

Nothing Omar and David were very nice and helpful to me. You need more people like them I appreciate all there help

YOLANDA S. 
Rating:
5.0

I worked with Omar and he was amazing! At first it looked like there was going to be an issue with my rental van, then Omar resolved the issue. If Omar hadn't taken the time to help me, my move never could've happened. Thank you Omar for your high level of professional and care. BR

Bruce R. 
Rating:
5.0

Customer did not leave a comment.

CATERIN T. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R. 
Rating:
5.0

100%

Gustavo C. 
Rating:
5.0

Customer did not leave a comment.

Louis G. 
Rating:
2.0

Agent was rude. I asked for the trailer I felt would work better with my vehicle (classic Volkswagen with a narrow wheel base) he would not change the equipment for me. I asked questions about the hydraulic brakes on the trailer and he was very rude with his answer. Was also very rude when I had trouble backing up to the trailer on the first try. Said “that's why I told you not to get out of the car” when my car rolled back a couple inches after putting it in park. I feel I over payed for sub par equipment. I'm not sure if I will ever use Uhal again after this experience.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

SHAKERAH S.  |  First Impressions 
Rating:
5.0

no

SOTERO P. 
Rating:
5.0

Customer did not leave a comment.

Joao P.  |  Overall Experience 
Rating:
5.0

Very nice and professional

Hilda A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory H.  |  First Impressions 
Rating:
5.0

I had a cancellation at the last minute from Uhaul Hillside. I was terrified. However, Omar the representative from Uhaul Elizabeth saved the day. He was able to get me a available unit at the Elizabeth Uhaul storage and charge me the same rate of the unit that I was supposed to get in Hillside. Now that’s, EXCELLENT CUSTOMER SERVICE!

April S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIELA H.  |  First Impressions 
No reviews have been submitted for this location.

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