Customer Reviews for U-Haul Moving & Storage of Elmira

1921 reviews

2494 Corning Rd   Elmira Heights, NY 14903
(Miracle Mile)

(607) 796-2621

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(607) 796-2621

2494 Corning Rd
Elmira Heights, NY 14903
(Miracle Mile)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
4.0

I was not able to rent a Cargo Van because I did not have a major credit card to place a hold. I feel that this practice is discriminatory. I had more than enough money available to cover the charges on my debit card. I was advised that I could pay with my debit card but not secure the actual rental. I had to upgrade to a 10 foot truck which was unnecessary for my needs and more expensive per mile. Many people do not have credit cards for a myriad of reasons. Preventing them from renting specific vehicles and forcing them to rent something unsuited to their needs and more expensive is exclusionist based on social class.

Echo B. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
5.0

Love it

CARL T. 
Rating:
5.0

My experience was wonderful location is. Clean and laid out in a perfect order employee mike cheofee was a huge help with sound advice!! The return agent was such a nice young adult he was a pleasure to deal with I a senior and have delt with a lot of people and u-haul can be proud of the personal at this location. Please let them know it pays to do such a great job for customers William Nolan

william N. 
Rating:
3.0

Went into this location a day ahead of time to reserve truck for 24 hours. When I went in to pick up truck, I was told that I could only have it for 10 hrs. as they had apparently double booked the vehicle. After much frustration, the person taking care of me made alternate arrangements so that I could have truck for the time I needed it. This required my altering my delivery and truck return plans.

Mark W. 
Rating:
5.0

Trailer lights worked on initial check while at the location. Shortly afterwards the turn signals stopped working - staying on solid; both coming on when left OR right was activated; brake lights on when no brake applied, etc. Seemed to be some type of loose connection. Individual who dispatched the trailer to us was very pleasant, provided helpful information about the trailer and the coverage options, and completed the required information quickly. Would certainly recommend this location to friends.

Joseph B. 
Rating:
4.0

Customer did not leave a comment.

daniel g.  |  First Impressions 
Rating:
4.0

Everything went fine. No suggestions.

KAREN M. 
Rating:
5.0

Great service. Very nice and friendly employee very helpful and quick. Thank you. Will be coming back again if we need to rent hauling service

Luz T. 
Rating:
5.0

Double check the gas gage before customer pick up because it was not where it was suppose to be. Other then that, great customer service! 😌

BROOKELYNN H. 
Rating:
5.0

Explain the location of the key lock box for online pick up. We had no idea where the lock box was so valuable moving time was wasted looking for it.

Gail L. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
3.0

Customer did not leave a comment.

TRISTA L. 
Rating:
1.0

Terrible service. I opted in for 24/7 online pickup and received a confirmation. The day of pickup, the key was never put out causing me to be delayed by 3 hours. The staff inside tbt location was extremely rude and not helpful at all

SARA C. 
Rating:
5.0

Everything was excellent!!!...

MAURAE M. 
Rating:
5.0

Great bunch of employees that really help you with everything.

DANIEL S. 
Rating:
1.0

Don't force ppl to rent things longer then needed and threaten them about insurance

JULIANTIMOTHY F. 
Rating:
3.0

Don't certify a dirty rental as clean before I rent it.

Ed M. 
Rating:
5.0

Customer did not leave a comment.

Frederic H. 
Rating:
5.0

Customer did not leave a comment.

Deborah B. 
Rating:
1.0

I was charged $20 for not self checking out afterwards I seen there was a sign but still I was in a hurry it was dark and got charged $20 every time something goes wrong when I run a trucks either they don't have my reservation or they're just playing simple rude or they give my truck away something always happens

Eric L. 
Rating:
5.0

Customer did not leave a comment.

LIONEL H. 
Rating:
5.0

Customer did not leave a comment.

Luis F M. 
Rating:
5.0

Your location is on point!

Martelle S. 
Rating:
5.0

Customer did not leave a comment.

Richmond V. 
Rating:
5.0

Great staff

Eric R. 
Rating:
4.0

We rented trucks twice in the past week. Both times we had to return them after the store was closed. Both times when we attempted to use the app to return them, we were unable to access it. We subsequently got charged the convenience fee because of that. Other than that we did like the check -in and drop -off convenience by using the app.

JAMESD S. 
Rating:
5.0

Our truck was clean,ran quietly and well The bucket like seats were very comfortable and gas mileage better than expected.Personel at this location were polite and professional and answered any questions i had. Would rent from them again.

Judith B. 
Rating:
4.0

Customer did not leave a comment.

KENDRARAE R. 
Rating:
5.0

Assistant manager Rob was exceptional in his customer service and helpfulness. He apologized for our bad experience in Bath New York, and offered us a discount. He redeemed the U-Haul name for us. Excellent service

John M. 
Rating:
5.0

Excellent vehicle. No problems.

JOSEPH M. 
Rating:
3.0

Customer did not leave a comment.

Alfred P. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

There was only one person working that day. Even though he was overwhelmed, he was so professional, friendly and calm. He did a great job, even with impatient costumers.

Guy J. 
Rating:
4.0

Cool

CARL T. 
Rating:
5.0

Just have constant issues with the mobile app. The staff at the store are excellant!

RALPH LE ROY JR B. 
Rating:
4.0

Customer did not leave a comment.

Sharon M. 
Rating:
5.0

Customer did not leave a comment.

Daniel H. 
Rating:
5.0

The unit I moved into had the wall falling apart and I had to sweep up the floor before I moved in, but other than that everything was great. The staff was friendly and helpful, and I was able to access the unit 24 hours with easy accommodations for large items.

jennifer g.  |  First Impressions 
Rating:
5.0

This was a spur of the moment decision getting storage space. Connor was extremely helpful and explained everything precisely. The facility is well planned and extremely clean. I would definitely recommend to friends and family.

Karlie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
1.0

Just had the worst experience I've ever had with any U-Haul dealership, or frankly any company, that I've ever had. Michael the general manager is not capable of understanding even the basics of customer relationships and seems to be looking to any excuse to treat his customers like they are the bad guys. Have several open complains and escalations pending with U-Haul so hopefully they have the ability to reign this guy in. I had things demanded of me, I was threatened, I was stalked over the course of several hours by two employees in a personal vehicle, my truck was seized in an aggressive manner after I was already charged for a full additional day while I had made every indication I was doing what they asked and returning the vehicle anyways and while I was already on the 3rd phone call with customer service. The customer service agent on my line heard the General Manger Michael say "Don't let him in the cab to look for his stuff, theirs nothing in there, just jump in and drive away" to his subordinate Conner that even she was surprised and aghast and stated 'I don't understand what they're doing and I'm sorry.' This is a U-Haul run by thugs as far as I can tell, not sure how they managed to keep operating.

Samuel K. 
Rating:
5.0

I had a very positive experience at the Elmira Heights location. Mike was friendly and knowledgeable.

KIMBERLY C.  |  First Impressions 
Rating:
1.0

You could actually have the reserved equipment on site and available. My reservation (res# 88909862) was lost, causing me several problems. The 1 person working (terribly understaffed) did the best he could.

Timothy N. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMR M. 
Rating:
2.0

First of all they didn't have the trailer I needed and then had to wait over 15 mins to check out

Victor M. 
Rating:
5.0

Customer did not leave a comment.

SHARON S. 
Rating:
4.0

Customer did not leave a comment.

Jon T. 
Rating:
5.0

Thank you!

Barbara N. 
Rating:
5.0

Customer did not leave a comment.

CURT S. 
Rating:
5.0

Mobile app took long to get truck , lock box would not open

Robert N. 
Rating:
5.0

I very much appreciate, Rob, the asst. manager, at the U-Haul moving Center of Elmira, on Corning Rd.. He was excellent to work with and made the overall experience enjoyable. He is truly an asset to the company. Please give him my thanks again. Ray Hoobler

Raymond H. 
Rating:
5.0

Customer did not leave a comment.

Kristopher M. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Outstanding service from everyone who works their.

Tammy J. 
Rating:
5.0

Customer did not leave a comment.

Jamie D. 
Rating:
4.0

Customer did not leave a comment.

Tenicha Taylor J. 
Rating:
5.0

I'm impressed with how friendly and helpful the staff at the Horseheads store were.

Tammy J.  |  First Impressions 
Rating:
2.0

I had to pick up in person rather than contactless, as i intended. They slipped in the "safe move " fee which I had declined online. The counter person was not helpful at all.

JOHND D. 
Rating:
5.0

Customer did not leave a comment.

Paula H. 
Rating:
5.0

The manager Michael was professional had patience and made sure everything was exceptional before you took off. this is the kind of customer service we need. Continue the good work. And thanks again.

CODY G. 
Rating:
5.0

Customer did not leave a comment.

john O. 
Rating:
1.0

Rented a pickup truck for 24 hours and couldn't make it back in time so Spoke to someone at uhaul customer service and they agreed to extend my rental from 9-4. I agreed to the charges for the extra time. I then received call from the store I rented it from saying they needed it back by 1030 for a 11 rental. I rushed over to the store to return it. I had returned it at 1040 and was still charged for the extra time I agreed to for the 4 o'clock rental time by customer service. I raised concern with whom I believed was the store manager and he said there was nothing he could do to refund the extra charges because I was a half hour over. I was also told that the gas was at 1/2 by the associate who rented to me and I returned it as such. I was charged 4 dollars gas fee because the record showed 9/16. I called customer service the day I returned it and it didn't get anywhere. On top of the poor customer service experience the truck I had rented looked like it hadn't been cleaned since it was new. I've rented from uhaul 4 times in the last year but after this experience I won't be going to this location again.

RYAN H. 
Rating:
5.0

Michael and his crew treat me like family! Professional with safety and customer satisfaction are their hallmarks. Best care anywhere!

RANDY M. 
Rating:
2.0

I was overbilled and after looking at other reviews it seems like overbilling is more common than not

Francis H. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA N. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Customer did not leave a comment.

CHARLES F. 
Rating:
5.0

Nothing. The staff is always courteous and helpful and the equipment is in good condition

Todd C. 
Rating:
4.0

Customer did not leave a comment.

Christine L. 
Rating:
5.0

Michael runs a great shop! The lady was good with the paperwork and hooking up the equipment. Excellent service!

RANDY M. 
Rating:
1.0

Not charge more than you should and rob my card an extra 20 bucks literally went one trip and was charged almost a hundred dollars ridiculous

PATRICK N. 
Rating:
5.0

Customer did not leave a comment.

RAYMONDM B. 
Rating:
3.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

All staff members were polite and helpful, location is clean and well cared for. Truck and trailer in excellent condition. Prices reasonable. Very easy and convenient rental. Very satisfied. Thank you.

James W. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWR B. 
Rating:
4.0

Customer did not leave a comment.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
3.0

I am rating average because I was charged a late fee for the one month out of almost an entire year that I didn't get an email reminder about the payment being due. The late fee was applied without any warning. I have attempted repeatedly to get the late fee credited back to me without success, as I can only call customer service and they supposedly have emailed my concerns to the general manager of this facility, but that person has never responded.

Maureen G.  |  Overall Experience 
Rating:
5.0

Got all my moving supplies and the 26' truck from this location. The manager was great and followed all COVID guidelines. And the price of rental for more than 2 weeks was super cheap!

NATHAN H. 
Rating:
5.0

Customer did not leave a comment.

DIANNEELIZABETH W. 
Rating:
5.0

Customer did not leave a comment.

NANCY D. 
Rating:
5.0

Customer did not leave a comment.

Carolyn H. 
Rating:
5.0

Staff was very pleasant and helpful. Definitely recommend!

James K. 
Rating:
5.0

Best part is this was a smooth easy rental. Thank you

RALPH B. 
Rating:
2.0

Customer did not leave a comment.

MELINDADAWN P. 
Rating:
1.0

2 Problems: Reserved through central customer service w. Email confirmation Apparent lack of integration of inventory bet. Central and local. Last minute,local said we coul.d have truck for only 1 day when two reserved for 3 days. We kept truck anyways to travel 1000 miles. Stress. Neither central nor local seemed to understand the gravity of their jobs. Also , Ihaul won't allow1 way rentals out of NYS. We drove it back, our sweat and our dime. Why not be good sports, show a little savvy and direct our business over to Penske:, which claims on paper prospectively to offer 1 way out of NYS. What happened to good communications and good business sense. Share what you know. Traditionally, businesses have let you know if another competitor could meet your needs. Lots of miscommunication and little co cern think we will be back? Think again, UHaul!

MARYA M. 
Rating:
5.0

Customer did not leave a comment.

SUSANA V. 
Rating:
3.0

I returned truck early, Monday night approx. 9:30pm had reserved until 9:00am Tuesday. Location was closed so used drop box for key. Was billed an additional 20 dollars because location was not open when I returned it, even though it was reserved until the next morning. Had I known I would have kept it until morning. I only live 5 miles from where I rented it from. 20 dollars for early return ridiculous.

SHAWNPATRICK K. 
Rating:
1.0

Not accommodating at all. We returned the trailer a day early and they gave us a hard time about it. Will NOT ever use this location again.

Jason D. 
Rating:
1.0

Was told fuel level was full, it was not. But had to return after hours so I filled It. The total cost from where the gauge was and full was $16 more (have photos of not full gas gauge) rented a truck a week ago and gas gauge was wrong then too had photos to prove it and they agreed it was wrong. Could not check in with the app on 2 phones even after following the instructions. Called 800 to let someone know I could not check in and was on hold for over 10 mins hung up. Was charged $20 even though it was an app issue. Not a good experience. Very unhappy. Will not rent from uhaul again. Seem like they are trying to price gouge with lying about fuel levels.

Melissa L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M R. 
Rating:
2.0

Won't go here again.

ANDREWSCOTT P. 
Rating:
1.0

Never got calls back and most of the time the store never answered my calls. In the end they finally gave me a refund though.

joe b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary C.  |  Overall Experience 
Rating:
5.0

Everything was great. The only problem I saw was that the truck possibly had a leak as the items I moved were a little damp after transporting them.

DANIELMICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
5.0

Customer did not leave a comment.

MAKSIM S. 
Rating:
5.0

Customer did not leave a comment.

Jeff P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAULALLEN R. 
Rating:
4.0

the wait outside to drop off was long, we had to call on the phone before someone assisted us, even though the signs said to wait in the vehicle and someone would be right with us

gina B. 
Rating:
5.0

Mike was very pleasant, helpful, and accommodating. I was appreciative for the positive and professional experience. Thank you!

Ruth G.  |  First Impressions 
Rating:
5.0

My overall experience was great. Employees were professional.

RONALDJOSEPH C. 
Rating:
4.0

Customer did not leave a comment.

REBECCA S S. 
Rating:
5.0

Customer did not leave a comment.

Daniel O. 
Rating:
5.0

Customer did not leave a comment.

CLAIRM P. 
Rating:
3.0

Manager was not personable of course this Pandemic has everyone acting out of character. I'm not sure if the film on the gauges was because of too much or not enough spray.

Kimberly O. 
Rating:
5.0

Customer did not leave a comment.

REUBENJ M. 
Rating:
5.0

Customer did not leave a comment.

Faith M. 
Rating:
4.0

The facility is clean and security seems to be very good.

Aisha L.  |  First Impressions 
Rating:
3.0

Nice facility. Staff is not very good with computer. I was charge not once but twice a 15.00 late fee when i originsally set up for electronic payment with both units.. I had 3 units and rented several trucks to move... Consider myself a good customer Definately not happy with a no pro rate policy. I rented 3 units and two of them were over 8 months. Finally closed on a house and was able to get help to move and just paid monthly rent and moved out units a week later. No refund. Definately not customer friendly.

berneice h.  |  Overall Experience 
Rating:
5.0

I was pleased with the service of your company but was only reimbursed half of the deposit i made,recieved only 100 dollars upon inspection of truck and was told it was supposed to be 200.

Wayne B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carleigh W.  |  Online Move In 
Rating:
5.0

Staff is amazing

ONALEISHA t.  |  First Impressions 
Rating:
5.0

Staff was very helpful, I think his name may have been Steve. He made sure I had the closest possible unit to the door since he knew I was storing heavy items, that was a major help.. Also, very nice indoor storage facility.

JOSHUA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADRIENNE H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anitra s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ahmet Selçuk C.  |  Overall Experience 
Rating:
2.0

Wait times were extremely long, we were told we would have a 10x20x10 unit and this location does not even offer that size. They had once in left of the 10x15x10 and when we went to lock it up the lock was broken. An employee has to come with a hammer to get it closed and asked us to come back the following day so we could be there when they changed the lock. Very inconvenient. We haven’t gone back yet. I tried to add my husband to our storage unit reservation and no one could help me. I couldn’t get a hold of anyone at the store and kept going to customer service finally a lady sent a message to the store to have someone call us. We tried calling on Monday one day after storing items to see if they were free to change our lock it went to customer service who said someone would call us and no one did.

amanda w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kylie m.  |  First Impressions 
Rating:
5.0

The gentleman who helped us at the counter was very friendly and very efficient!

Kelsey H.  |  First Impressions 
Rating:
5.0

Thank you for your prompt, friendly customer service!

Amanda C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rosa g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katherine M.  |  First Impressions 
Rating:
5.0

I worked with two employees at this location and both were understanding and helpful in both my truck rental and storage choice. They had words of wisdom and unending patience.

Wendy G.  |  First Impressions 
Rating:
1.0

Although the property was safe, secure and clean, the most unfriendly, unhelpful, unprofessional and lazy people I’ve ever come across.

Cynthia L.  |  Overall Experience 
Rating:
1.0

poor communication between your franchise owners. Found it suspicious that autopay waited until there was a late fee before charging my card. Will specifically seek out alternatives in future moves.

patrick a.  |  Overall Experience 
Rating:
5.0

I would use it again

Robert B.  |  Overall Experience 
Rating:
5.0

I can't say enough of how much I truly appreciate the staff at the Elmira location UHAUL. They were extremely compassionate during my time of need. I will forever be grateful Thank You!.

Melissa W.  |  Overall Experience 
Rating:
5.0

Barb Smith did a wonderful job for my wife and I renting would recommend her service to anybody she did a good job renting a shed and a truck and was kind and understanding

Andrew T.  |  First Impressions 
Rating:
5.0

We were very, very pleased with our experience with U-Haul moving & storage of Elmira! I highly recommend their facilities!

Hannah C.  |  First Impressions 
Rating:
5.0

Great experience!

Martha V.  |  Overall Experience 
Rating:
2.0

Contract price was higher than quoted. Gave us an ADA storage space with a small door instead of a rollup door. Female employee was rude.

DAVID O.  |  First Impressions 
Rating:
5.0

This facility is well maintained and very secure. The staff is very friendly and helpful. I would recommend this facility to other parents and students. Keep up the good work!

Benita C.  |  Overall Experience 
Rating:
5.0

I have enjoyed the hands on treatment that I have received from your customer service agents in your Elmira office.

brenda h.  |  First Impressions 
Rating:
5.0

Good! Will use it again.

Shu mei L.  |  Overall Experience 
Rating:
5.0

Staff was very helpful.

bruce k.  |  First Impressions 
Rating:
5.0

great friendly service

George O.  |  First Impressions 
Rating:
5.0

I was very satisfied with everything at Uhaul. I would definitely use them again @

Lisa C.  |  Overall Experience 
Rating:
5.0

The personnel involved in my rental were excellent.!! These people are a credit to U-Haul..!!

Rick C.  |  First Impressions 
Rating:
2.0

The large sliding door broke down and the local employees would NOT work with customers to open it. Made customers use the pass door which posed a HUGE safety concern for moving large items.

Allen F.  |  Overall Experience 
Rating:
5.0

Mike Chaffee and his staff - The Best Ever!

al s.  |  Overall Experience 
Rating:
5.0

Very helpful and efficient.

Allen S.  |  First Impressions 
Rating:
5.0

Great help! Nice people!

barbara k.  |  First Impressions 
Rating:
5.0

Michael and his team are the best!

TRACY b.  |  First Impressions 
Rating:
3.0

N/a

Elizabeth P.  |  Overall Experience 
Rating:
4.0

Need to update truck

ray s.  |  First Impressions 
Rating:
5.0

Excellent 100 % on all aspects of this business

john q.  |  Overall Experience 
Rating:
1.0

I did a one way truck rental to Elmira, and wanted to use the free month of storage. First I was forced to buy an $11 lock despite having my own, and then the unit smelled strongly of cigarette smoke.

Timothy F.  |  First Impressions 
Rating:
5.0

Thanks

john c.  |  Overall Experience 
Rating:
5.0

The guys were friendly, prompt & accommodating. Two thumbs up!!

Curtis L.  |  First Impressions 
Rating:
4.0

Limited stock of truck sizes, but otherwise great experience for both renting trucks and using free month of storage unit due to a large truck rental - very nice bonus.

Heather J.  |  Overall Experience 
Rating:
4.0

Good job

Jacqueline s.  |  Overall Experience 
Rating:
5.0

facility was clean and feels very safe for my belongings. Assistant manager took great care of us, explained everything clearly. Great experience!

Donna N.  |  First Impressions 
Rating:
5.0

Very helpful

sheila j s.  |  First Impressions 
Rating:
4.0

I was a little confused about moving everything in the storage unit. The alarm went off I think because the door was opened too long. Or i needed to swipe when i kept coming out eventually it shut off

Jacqueline s.  |  First Impressions 
Rating:
5.0

Steve Chaffee and his Team go above and beyond to ensure the customer’s satisfaction. The storage units are a WOW! Secure, “eat of the floor” clean, well lit. Truly a great experience!

al s.  |  First Impressions 
Rating:
5.0

We were glad to find a climate-controlled storage facility in Horseheads. Items stored were in excellent condition when we retrieved them. Thanks.

Sonja K.  |  Overall Experience 
Rating:
5.0

GEORGE is an excellent employee, extremely competent, friendly and helpful. We appreciate all his help in renting our storage unit! David Lester

David L.  |  First Impressions 
Rating:
5.0

Love The Uhaul Team On Corning Road! They Became More Like Family. Especially Mr.George Smith, He Is Absolutely The Best!!!

keiana d.  |  Overall Experience 
Rating:
5.0

very impressed with the cleanliness of the storage building. I have already told many people about how nice the building is

judy b.  |  Overall Experience 
Rating:
5.0

Everything was great

william L.  |  Overall Experience 
Rating:
1.0

Lost my key due to a crime committed at my home when someone broke in. They refused to help me. Said "didn't lose my keys, not my problem". Held my items against my will for two months.

Rebecca K.  |  Overall Experience 
Rating:
1.0

The manager, George, terrible!!! Gave me the wrong storage unit type. Hung up on me on the phone. If I treated my clients as he did, I would be fired in my work. NO customer service skills at all.

Cynthia L.  |  Reservation 
Rating:
5.0

Awesome people n were caring for our need

Brian P.  |  Overall Experience 
Rating:
5.0

Lovely facility.

jan b.  |  Overall Experience 
Rating:
1.0

I choose 0 if I could. Rude & obnoxious Left multiple msgs for a week before my issue was resolved and that was only bc I filed a formal complaint with corporate. Barabara & George need to be fired.

susan c.  |  Overall Experience 
Rating:
5.0

Thank you

JOE C.  |  Overall Experience 
Rating:
3.0

i have asked multiple times for people to return my calls about my storage unit and i have never received a phone call from anyone.

James Daniel E.  |  Overall Experience 
Rating:
5.0

Excellent service. Storage unit well maintained.

LAUREN K.  |  Overall Experience 
Rating:
4.0

Would recommend

barbara a.  |  Overall Experience 
Rating:
2.0

I waited four hours to have my key figured out to my storage unit . It was a mess...

Elizabeth P.  |  Overall Experience 
Rating:
5.0

Manager Mike was fantastic.

Howard W.  |  Overall Experience 
Rating:
5.0

I have used long term Climate Controlled Storage Units in other states, including Uncle Bobs in Ohio, ExtraSpace in Kentucky and Guardian Storage in Pennsylvania. This U-Haul location was the best!

Watson W.  |  Overall Experience 
No reviews have been submitted for this location.

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