Customer Reviews for U-Haul Moving & Storage of Elmwood Park
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

4.0

There was definitely mice problem and some of my things were chewed up and it skeeved me. Overall it was great to get to and able to enter etc. climate control wasn’t terrible but it wasn’t great either. It was overall above average but not excellent.

Rating:

5.0

Great managers on staff

Rating:

5.0

So great experience. Definitely i will recommend to everyone.

Rating:

5.0

Facility and storage met my needs. Staff was professional and helpful. Thank You

Rating:

5.0

Clean facility, storage room was exactly what we needed.

Rating:

5.0

Everything was fine

Rating:

5.0

Satisfied

Rating:

3.0

One of the workers attitudes is terrible and unprofessional. Just rude for no reason.

Rating:

5.0

Thank everyone very much for friendly

Rating:

5.0

Thank you :-)

Rating:

5.0

Very good

Rating:

4.0

The main issue I had was the hours for Sunday and the fact that normally the very few times I had to speak with an employee they had an attitude. I rather call the 1800 number but then had to play phone roulette. I was also promised many follow ups but it fell through the cracks. Over all the facility was great the employees not so much.

Rating:

5.0

The employees were all very helpful and polite thank you for the business

Rating:

5.0

Ezcellent service from Rebecca, the GM

Rating:

5.0

There were no problems experienced at all! I would definitely rent storage space in future.

Rating:

4.0

the only thing that is annoying, is the waiting on the phone and it is not even the facility that we are calling. The call center is the worst idea ever, we might just send our work overseas because that service is just horrible and self service with our phones, not everyone is tech savvy. The people who I met and spoke were very wonderful. Rebecca, Eli and 1 other young lady whose name i cant remember where very cordial, patient and willing. A+ to the facility in Saddle Brook/Elmwood Pk. Thank you for your service.

Rating:

4.0

Great service and understanding

Rating:

3.0

Customer SERVICE impliea that there is someon attending customers sooooooo... IT IS HORRIBLE! I attended to my own needs, your "customer service" SUCKS!

Rating:

5.0

Saffl we're great

Rating:

5.0

Great service Guys keep up the good work

Rating:

5.0

Good

Rating:

1.0

I arrived at facility and could not figure out where my unit was, there were no unit numbers outside the building. Also did not realize you have to key # in 2 different places. Once I found my unit it had a tag thar it was reserved so I tried calling the number outside the building and left message and to this day no response, so I took the tag off and places my things in the storage hoping that it is my unit. Horrible experience wasting time looking foe the unit, figuring out how to get in and then seeing a tag that it was reserved and no one to contact. The Saddle Brook location kept putting me on hold when I called, plus no call back from the number posted outside the unit.

Rating:

5.0

The staff here is very helpful and understanding. Thanks so much Alex Green and his staff may God continue to bless and keep you all in perfect peace.

Rating:

4.0

That it was far

Rating:

5.0

Uhaul never fails!! Very convenient! Clean! And organized! Hassle free! Uhaul truck rental and unit rental in SaddleBrook NJ for the WIN!!! Thank you!!

Rating:

5.0

Loved how they handle professionally

Rating:

5.0

Alex was great help.

Rating:

5.0

Alex green was very helpful in helping me choose which size unit my property will fit in. Definitely will be back when needed again

Rating:

5.0

Y

Rating:

5.0

The people who work there are very helpful and friendly

Rating:

4.0

It was great and Alex (manager I think?) is very helpful my only issue is the price I would maybe look else where just off of price

Rating:

5.0

Amazing and thank you again .

Rating:

3.0

I’m a little sad about the size of the unit I wish there were a clearer way to know exactly how small it is. Also wish it were easier to upgrade the size since I get out of work late but overall it’s very nice and I love everything else. Little difficulty getting in since I had to check in at one building and go in to another but it’s great once you get the hang of it!

Rating:

5.0

Alex Green was a huge help. Kudos to him and his staff.

Rating:

5.0

AMAZINGLY EASY AND FAST FRIENDLY CUSTOMER SERVICE

Rating:

5.0

hassle free experience, highly recommended! was a surprise to learn that storage was free for a month after renting a truck!

Rating:

5.0

Always a positive experience and the young lady at the front desk Anaiyah? Extremely knowledgeable and professional. Great job!

Rating:

5.0

Very professional staff

Rating:

5.0

Very professional staff

Rating:

3.0

Mice poop on everything ..not 24 hour facility ....glad to be moved out

Rating:

5.0

Alex and Aniyah are amazing

Rating:

5.0

Friendly and very helpful I would recommend this service and I would use again as well

Rating:

3.0

Office is not at the same location and driving back and forth is a hassle

Rating:

4.0

Very Helpful with check in / move in. Communication a plus. Great with assisting OTP to assure smooth Check in!

Rating:

5.0

The young woman at the counter was efficient and friendly. Anaiyah was on her own but was able to juggle several people at once and was very professional. Thanks Anaiyah

Rating:

5.0

Estoy super agradecida con todos los empleados. Son unos angeles, muy profecionales, excelente servicio.

Rating:

4.0

Well lit, nice and clean. My issue were the mice. I noticed there was rodent poison placed in the building and it’s hard to get full control of the mice situation if people are storing items that attract the rodents. I would give the facility, on a scale of 1-10 (with 10 being excellent). I’d give it an 8

Rating:

3.0

Never received a close out document

Rating:

5.0

Muchas gracias 👍

Rating:

1.0

Poo courtesy and business skills....every time u call when an employee picks up they mumble real fast basically telling u to hols on and never come back to the phone. Very unprofessional !!! Would rather take my business elsewhere

Rating:

2.0

my unit was locked and had to be switched found it very hard to find my unit had to call for help because the directory doesn't tell you what building to go to if your in the wrong building

Rating:

5.0

Very nice people working behind the desk in saddle brook

Rating:

1.0

Terrible customer service

Rating:

2.0

Vacated the unit the day before the payment was due and followed all instructions on how to inform UHaul that the unit was empty. On top of that I call several times to confirm that everything was fine. I was bounced around multiple times and waited on the phone for over half hour every time. After I was told that everything was fine by several people, UHaul charged me another month’s rent. Totally unreliable.

Rating:

2.0

There were always problems with billing changes that were put on my bill always a run around to find out what the changes were for no one had answer I was charged almost 150.00 and no one really had an answer I was charged for a unit that I no longer had then 100.00 for some fee no can really tell that happened over 6 months ago this was the worse place to have things at and I’ll make sure no one I know goes there for anything

Rating:

1.0

I called to request my Ubox to empty it from storage a week in advance. I was told I would receive confirmation of when I could access it 24 hours the day before I planned to empty it. I heard nothing 24 hours beforehand so I called myself to confirm and they said I could arrive amy time from 9-5. Next day I receive a call to make an appt to empty it, I requested 3:30 and was told it would be available for me to empty at 3:30. I show up at 4 and the box is not outside for me. I call and they say the appointment was supposed to be made 24 hours in advance which it was made a week prior. The manager needed to come and said she would be there in 15 mins. 20 mins later I call because she isn’t there. It was incredibly unorganized and I had to wait in parking lot for 30 mins which was a waste of my time when trying to move, and having to call frequently was incredibly annoying. Definitely not doing a Ubox ever again

Rating:

3.0

I’ve never utilized storage before so I have nothing to compare my experience to, but I have no particular complaints.

Rating:

4.0

Place is very taken care of. Restrooms could be more taken care of. The huge rat traps freaked me out in the beginning but in the 2 months I was there I didn’t see any new evidence.

Rating:

5.0

Slightly disappointed that fees aren’t prorated, but the service was great. Will come back if need be.

Rating:

5.0

Employees a very courteous friendly and helpful

Rating:

1.0

Facility was extremely rat infested. We actually saw the rats running around . there was droppings all over my items. We had to throw out a lot .I will never use this facility again.

Rating:

1.0

I lost a lot of my properties and don't recommend to anyone to used your store.

Rating:

1.0

The unit flooded and the insurance was useless ans a ripoff.

Rating:

3.0

I couldn’t get to my storage when I needed because of some server failure and they had to register me allover again… there should be some second option how to get in when something like that happens… i needed something that night it was important and nobody was there to help me with that… even tho i called managers numbers placed on the door, nobody answered… that was bad experience… sorry

Rating:

5.0

Great service

Rating:

4.0

I really like the storage unit but I think it’s overrun by mice too much evidence all around

Rating:

5.0

Thank you

Rating:

3.0

Speaking with the uhaul company in general was great; they were very helpful and everything went smoothly. The issues we had were at the Elmwood location where our boxes were being stored after the move. One employee we talked to must have been new because he didn’t know much of anything. He was very nice but made our experience frustrating. He first could not locate our boxes and kept telling us that he can’t find our order. Then he accidentally cancelled our entire second move, so when we showed up to empty our uhaul boxes with our movers, there was a lot of confusion on where our boxes were and getting access to them. I think the location just needs to train the employees better or have them ask for help when needed. All in all, everything worked out so would use again

Rating:

1.0

Staff was great. General manager extremely professional. My experience not her fault at all. In fact she’s better then the last one you had. She is always available. Just extremely upset that I found a dead mouse in one of my boxes. Had the two unit for two years. To find a dead mouse and mice droppings everywhere!!!! Will never use uhaul again. I throw up 80 percent of my belongings. Feel like I wasted my money and time

Rating:

5.0

Very secure place

Rating:

2.0

Awful experience. I want my money back. I will never use uhaul again or recommend to a friend. Customer service was atrocious, box was falling apart, and delivery were continuously delayed.

Rating:

1.0

This was the worst experience ever. The shipping container was falling apart. I took pictures and sent them to management. Then, then there was zero communication regarding the delivery followed by a 1-day delay in delivery. I will be writing poor reviews on multiple sites. Everything went wrong in this process.

Rating:

5.0

Always 👍👏👏👍

Rating:

5.0

The receptionist needs to have eye contact with clients out of courtesy and respect.

Rating:

3.0

Need a better access ability....you have to run from one code box to the next to try to gain access

Rating:

5.0

Muy buen servicio

Rating:

5.0

I love this U-Haul storage facility! The team there is so incredibly helpful and kind and the manager Devin is sweet and accommodating, so glad I choose this location!

Rating:

5.0

Is everything I was expecting

Rating:

5.0

Friendly, honest and professional staff.

Rating:

4.0

Fue un poco difícil el acceso al lugar que rente

Rating:

5.0

The office staff was very helpful. Kimberly was great.

Rating:

5.0

Had a problem with billing and it was fix right away. Thank you.

Rating:

5.0

General Mgr. was very helpful in getting me a couple of units. Very professional and friendly.

Rating:

5.0

Customer service was excellent. The 2 times I was there They were very professional and patient. Thank you

Rating:

5.0

Earl the General Mgr. at the Saddle Brook, NJ Location did an excellent job. Great Customer Service.

Rating:

4.0

I am happy with service rendered by u haul. I will use them again and recommend to friends.

Rating:

5.0

At first I had a lot of issues with getting my storage facility because when I had originally reserved it, I showed up to the location where I had made the reservation and was told that they didn’t have any available rooms. After some wonderful help from 2 other locations I finally was able to get into the units thanks to Zahaya.

Rating:

2.0

Getting ahold of someone who could actually do their job was difficult the ENTIRE process. I wasn't charged for the box delivery until 3 days late, I had to call, and they already had my stuff and I had no contract. Additionally, nowhere on the website did it say the Ubox would be delivered ON A TRAILER, being pulled behind a box truck...the delivery person spent nearly 45 min trying to park the Ubox in my spot, and then it was difficult to use because it was raised, and overhung my spot. If the Ubox is going to be delivered on a trailer, that needs to be told to the customer because it changes the size of the footprint by several feet and raises the height for loading. There were issues charging my card for the transportation of the box from NJ to TX, I spent over 2 hours on the phone being told "they couldn't try to run my card again", even though the operator entered my information incorrectly. Then, 2 days later suddenly I had been charged (before I got to the hub 1 hour from my location). The location in McKinney Tx NEVER answers ANY of the THREE phone numbers I was given, and it kept rolling over to the national phone bank...which could not answer my questions, could not schedule delivery, could not fix my address etc. The scheduler in McKinney TX admitted to not only not understanding his job with the Ubox, but hating the process. The process is awful, so I don't blame him. The website is garbage for Ubox, with 4 or 5 different reservation numbers shown as "past" reservations...despite being applicable to my current Ubox. There was no way to access or update payment information online. There was no way to verify total cost online as TAX was not included or calculated and I ended up being charged more than expected...then when I called, the operator could not tell me whether there was tax for the shipping cost...that's something they should know because it would a couple hundred bucks. The ONLY good experience in a month of dealing with Ubox was with the delivery driver Inga from the McKinney location. She was on time, communicated well, and delivered the box WITH A FORKLIFT that made drop off and pick up a breeze. Overall, the system you have for Ubox is awful for both customers and employees. Every single person I talked to struggled with how it worked in "phases" and trying to get anything set up or fixed. This product is several years old now and you don't come close to competing with other companies such as Upack for professionalism, efficiency etc.

Rating:

5.0

Very nice and helpful Derrick manager in saddle brook and arron was too

Rating:

4.0

The overall experience was very pleasant and easy. We got a good value. The only issue we ran into was that we found droppings, probably from mice, on top of all of our boxes and furniture. Nothing was damaged, but it's not a nice thing to see. They were probably getting into the unit from the top which is big enough for them to fit. Aside from that, I did the move out process completely online, and it took a few days to close out. The system told me I'd be getting charged a late fee, but after a few conversations with customer service reps via chat, I was able to get it resolved. No major complaints aside from the droppings, but I understand that's probably due to the building being old. Everything else which could be kept clean was well maintained.

Rating:

3.0

The management needs a lesson in customer service. He never answers the phone or returns calls and when he was on the phone lied and said that he wasn’t the manager.

Rating:

1.0

The reason I say poor you have a horrible rodent problem most of my stuff had mice dropping on it and in bags. The availability, secureness, and staff were great.

Rating:

4.0

The only difficulties I had was the checking in and checking out process, but once I mastered that, it was great

Rating:

4.0

They did not give us any furniture pads.

Rating:

1.0

Unit was constantly filled with random garbage that was swept under the door. There were also rodents repeatedly defecating in my unit. I complained several times and nothing was ever done.

Rating:

4.0

U-boxes were delayed in arriving, bit this was not the locations fault as they were receiving conflicting information from uhaul customer service.

Rating:

5.0

The best place and I will always come back here

Rating:

5.0

We had a pleasant experience with customer service. The young man was very helpful and gave us all options for the different sizes storage bins. He was very patient and answered all questions.

Rating:

5.0

Excellent service thanks

Rating:

5.0

Very hice AND so beautifull place.

Rating:

5.0

Liked backing into the space and the access of the carts to move our stuff into the unit.

Rating:

2.0

The general manager Chris Munoz has a nasty attitude he is very disrespectful. He is not good for the front office. would never use this location again all because of Chris Munoz.

Rating:

1.0

After being an hour late with a window of 11-3, our driver arrived an hour late with 1 of my 2 boxs. I had my movers there waiting which I got through UHAUL and the driver had to go and get the other UBOX which took 2 hrs! My movers time expired and they left by the time the next box arrived. I was livid. The driver also drove over my flowers which I warned him of and it happened any way. Your customer service is unknowledgeable and will I never use your company again and I will never recommend you.

Rating:

5.0

Christopher is an asset to your company in more ways than one. Our experience was seamless because he was knowledgeable and thorough with the process. We also witnessed professionalism as he maintain

Rating:

5.0

I was concerned how hard it would be to load an inside unit .... and it turned out to be easy. My truck was parked inside and I had multiple carts to load and push back to my unit. Great experience.

Rating:

5.0

Service was excellent. Very clean and smelled good all the times. Bathrooms was by far the cleanest I have Seen in any public facility.

Rating:

3.0

Was not happy finding mouse droppings in my unit when there was a rodent trap In unit. Saw cockroaches inside hallway while moving out. Think I should have gotten credit back for moving out early.

Rating:

5.0

I was very happy with the service. Delivery, loading and pick-up were excellent. My box arrived with everything in tact and thanks to Coty for drop off and return pick up. I would highly recommend U-Haul. Thank you for your service.

Rating:

5.0

good

Rating:

5.0

Nice employees

Rating:

3.0

I received a bill for this unit even though I removed my items before my free month was up... I was sure to pass by UHAUL on route 46 in Saddlebrook after to make sure I returned the lock and key...

Rating:

5.0

Great service

Rating:

1.0

There was mouse poop sll over my daughters drawer and all her cubes were ripped and chewed on. 3 other boxes had mouse poop as well. I had to throw away a large amount of my things!

Rating:

1.0

After THEIR mistake entering which unit I was in, they locked me out of my unit. They then made me wait 24 HOURS TO KNOW IF MY THINGS WERE EVEN STILL THERE AND DELYED MY MOVE & LOST MY HELPERS! CRUEL!

Rating:

4.0

Manager was very helpful and personable

Rating:

5.0

Great Facility and Awesome customer service. I will be definitely recommending my friends and family.

Rating:

1.0

My items were removed from the storage space and sold at auction violating the settlment form I signed with them. I did not receive 24hrs to gather my items. My mothers items have been lost foorever.

Rating:

3.0

The absurdly loud alarms for the garage door and on the individual units is totally over the top and painful. That should be addressed and lessened to not damage people's hearing.

Rating:

5.0

Ms. Felicia the store manager went Above and Beyond to provide me with Excellent customer service. She made sure I got what I needed and personally expedited everything. I have never experienced Excellent service like this one provided by Ms. Felicia and one of her employees as well!! I am very satisfied. Thank you!

Rating:

5.0

Was very effective and excellent service

Rating:

1.0

i left this place on time but you charged me late fee what’s going on?

Rating:

1.0

I dropped the truck on time and placed the key in a drop box and apparently nobody has access to the Dropbox except the manager who was on vaca for a week...so I had to wait a week to close out and then argue with them about when the truck was dropped ..even after speaking with them on a daily basis...crazy

Rating:

5.0

Initially I had a bad experience with the request and delivery of my boxes. It took 3 days to schedule and I did not receive my boxes until 9/15/2017 although I requested them to be delivered 9/12/2017. I was charged an extra storage charge for one of my boxes that required storage even though it was already paid. Chris Munoz was awesome resolving this issue for me and handled everything professionally. I wish the rest of the UHaul Staff was as helpful to me. Leo at the same location was excellent renting me a storage unit and answering my questions. THANK YOU. I would suggest you automate the UBox Service to allow customers to make requests and confirm scheduling. Your current method is very inefficient however, this has the potential to be a great service.

Rating:

1.0

Very rude people who don't care about the customer at all. Spent over 20 minutes ringing the buzzer and calling just trying to get inside. They then sent me to another location to get my car hooked up even though they promised I could do it there. Ended up attaching it incorrectly. Poor communication, extremely disorganized and unprofessional.