Customer Reviews for U-Haul Moving & Storage of Englewood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Englewood

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MARC T. | First Impressions |
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Staff is incredibly friendly and the facilities are remarkably clean. The team there does a fantastic job.

MASON JAMES H.
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Customer did not leave a comment.

Thomas K.
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There was only one person helping named Brittnay Prante. The poor girl was helping four customers at once, including preparing my truck (cleaning and sanitizing the inside). She did her job , was respectful to the other customers, and was very personable to me as she prepped my vehicle. This girl needs thanked, and shown appreciation, as she done your Company a good thing. Are you staffing adequately in this site? The vehicle ran perfect and got me to Ohio on time and as planned otherwise.

Cheryl T.
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I was charged for tolls, but I didn't drive on a toll road. I've disputed the charge but received NO RESPONSE. They assigned a truck that wasn't available, assigned a different truck, and then a third before there was a truck I could drive away. The license plate drive thru the toll isn't the truck I was driving.

CHRISTOPHER S.
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Employee told me I was going to be charged 960 for my rental. I checked my bank statement and I was charged 1700+ I rented again. Was told I could only rent for 24 hours. I just checked my receipt and it shows that I am charged for 48 hours .

DENNIS M. | Overall Experience |
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When I first got my storage it was 24 hrs but that changed it to 7PM This will not work in my schedule

Michael M.
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Everything is really good except I believe they ripped me off a bit with charging me for (3) days rental for the dolley when I only used it for one.

Daniel C.
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Customer did not leave a comment.

Nicole G.
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easy pickup and drop off and great pricing - exactly what i needed for a quick move

sarah F.
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Everyone was so nice and went above and beyond to help me during a difficult time in my life.

Carl R.
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Customer did not leave a comment.

Mary O.
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We were not told that Uhal does not ship to Breckenridge. IT was quoted on a freight service. Then they were not correct about telling my mover that at first they couldn't ship the U box on a trailer. Then they changed and said yes they could take 2 boxes, when my mover showed up they told him he could only take one box on a trailer. Very disappointed in the people telling us different stories.

Anthony S.
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Customer did not leave a comment.

Brandon V.
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To many issues. Apparently I can't use a debit card to rent a pick up truck even though in the past I've done that multiple times. So I had to use a more expensive truck. Then I keep getting sent to multiple locations and at the other Santa fe location they had me go back to where i came from and didn't even transfer my reservation so I had to make a whole new one for the third time. Why don't you guys advertise that I had to use a credit card. It let me make a reservation with my debit card. Highly frustrating. I have no credit card. I'm defiently not coming back after that.

ELIZABETH S.
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Customer did not leave a comment.

DEREK A.
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Seemed to be short staffed. Waited over 30 minutes to speak to anybody even with an online reservation. Truck was filthy. Gas meter on record was not even close to the actual meter but wasted so much time to get the truck I just had to leave and pay the difference in gas. Forgot to mention the dolly. My fault even though i reserved it online, neither me nor the associate rememberd. Even if they tried to upsell a dolly, i would have taken one. People were nice but I felt like many balls got dropped. It was better 2 years agom idk

Theodore A J.
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excellent service and well explained towing instructions Lady at front counter very pleasant and helpful . would not allow me to fill in boxes above questions

Jennifer F.
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I SENT AN EMAIL ABOUT THIS. BOX WAS DELAYED BY OVER A WEEK AND NO ONE CALLED ME BACK AFTER I MADE MULTIPLE ATTEMPTS TO CONTACT SOMEONE AND GET INFORMATION

Kristina R.
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The staff were amazing and so helpful! Totally made my experience and overall rating 5 stars!

Eric E.
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Customer did not leave a comment.

Felicia C.
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Absolutely nothing. I was extremely pleased with all the gals who delivered the boxes and picked them up.

TORREY C.
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Customer did not leave a comment.

Konrad O.
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Customer did not leave a comment.

STEVEN L.
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Customer did not leave a comment.

Jordon H.
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You didn't have the truck I reserved first, the worker had no means to try and make it right. I spent money to uber to other location and I ended up paying for those extra miles to and from that location. You said you had a guarantee for truck reservations and if not you would pay $50 which I haven't seen. But even then by the time i pay for the 20 dollar uber each way and the extra 10 miles out of my way you guys screwed me over big time and have done nothing to make it right. Both of your male employees, eric from 2727 santa fe and the other guy from sheridan and Mississippi had terrible customer service and did nothing to try and make it right. I will never be using uhaul again or recommending it to anyone. Also your truck had terrible brakes, blown shocks, almost zero oil pressure, broken front end and who knows what else but its only a matter of time until that truck hurts someone. You should be better than this for how big you are, get your shit together uhaul and consider refunding me for my entire awful experience. I know you won't so ill just put in my anger to leaving as many bad reviews in as many places as I can find. so long ass holes

ROBERT F.
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Customer did not leave a comment.

Saad A. | First Impressions |
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I rented both truck and storage to pick my stuff and put it in the storage but the access card wasn’t active during the access hours so I had to return the truck with my stuff in it because I don’t have space for them ,that’s why I rented a storage .Second thing, I waited more than 30 minutes on hold to speak with a customer service representative and no one answered. It was very disappointed experience.

Donna F.
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Brittany was awesome to work with. She has AMAZING customer service.

Saad A.
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Customer did not leave a comment.

LESLIE W.
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Customer did not leave a comment.

Leslie B.
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This was my first time renting a Uhaul and it couldn't have gone smoother! The online portal was well laid out and made making my reservation was a breeze. I added and deleted several combinations of equipment rentals before I confirmed my order and the site kept up with every step; it didn't freeze up or crash. Email confirmation came almost immediately; I didnt have to wait. No frustration, point 1! Every staff member was professional, knowledgeable, and friendly. I called the day after I made my online reservation to confirm. The woman who answered the phone also answered all my "what if" questions (and confirmed my reservation). When I came to pick up the truck, the woman at the desk had my order and keys ready to go. She also helped us find the extra supplies we needed. At the end of our reservation, I was able to drop off the truck with the man at the desk and check out super quickly. Covid precautions in place and still professional and friendly. Amazing staff, point 2! The clean show room, truck, and equipment were the cherry on top. Again, keeping with Covid precautions, I also felt safe. Nothing looked worse for wear and worked perfectly, point 3! Honestly, my whole experience with Uhaul made my move easier than anticipated and set my mind at ease. Because of that, it was almost fun. Thank you!

Jason M.
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Did not have reservation correct. Had to switch locations at the last minute causing additional Uber expense. Very poor experience.

Rebecca R.
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Customer did not leave a comment.

Michael C.
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Customer did not leave a comment.

Linda C.
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Everyone was helpful and friendly

Trevis H.
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Called me threatening me and being rude after a error in your in there bloody system. I just decided to end my rental early and turn back in the equipment!! Am very angry from my experience with Uhaul at this location!

mike L.
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We love using the U-Boxes they are so easy to order and ship. Thanks

Jason D.
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Customer did not leave a comment.

Colin S.
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Excellent customer service, fast turnaround, great prices and availability. Was super satisfied with the whole experience and would not hesitate to recommend to anyone in need of their services.

Claud P.
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Customer did not leave a comment.

Adrienn R.
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Customer did not leave a comment.

Adrienn R.
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Customer did not leave a comment.

Abdiraman W.
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This is my third time that I rent a Uhaul truck the same place. I like that Uhaul rental place. I will tell my friends that place.

Matthew H.
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Customer did not leave a comment.

THEODORE D.
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Austin Chaves was great, super helpful and chill dude helped me get my trailer and stuff all set up and installed. Great employee

Henry C.
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Customer did not leave a comment.

deanne g. | First Impressions |
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Customer did not leave a comment.

Gerald E.
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Continue being fast and personable and you'll go far. Great experience.

martin M.
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Customer did not leave a comment.

william B.
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This site does a great job, however a five star it's not worthy. For me to change the rating, I would need better compliance or flexibility. The operations and management is very cookie cutter. There was an abundance of the larger 15ft+ trucks and trailers to rent. I did not need the larger sizes at all and I only needed the vehicle for roughly 3 hours. The price per mile and initial price costed me more than I wanted since I had to go with the 15' truck. The employees are not allowed to make flexible pricing adjustments, which is understandable. I am still happy, but I hope UHaul will consider this in the future. Overall this spot operates far better than most locations I've used in my past across the country. The employee Steven is awesome and very cordial.

Angelica s. | Overall Experience |
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Thank you for your efficiency. I will definitely recommend this place.

JOSHUA G.
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This location needs to check their fuel levels better. Rented a uhual to drop some boxes off at FedEx for my business. Drove 10 miles, had the truck for a few hours. Had to put 4.5 gallons of fuel in it before returning. Fuel looked less than full when I picked it up. I was right.

GREGORY A.
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Customer did not leave a comment.

ANGELICAGILLERMI S.
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All I can say is, thank you for the great service. I was very please. Happy New Year!!!

Rick W. | First Impressions |
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Move in was good but since, I’m not able to mange my accounts online.

SHANNON D.
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Excellent customer service. No wait time. Pick up and drop off were smooth and easy (no confusion). I loved how easy it was to find the store and the rental truck. I would definitely recommend this location to anyone local or out of state! (:

THOMAS S.
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would have been nice to ensure we knew how to use the vehicle, had to look in the manual for some details

Linda M.
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This was a super convenient location for Uhaul - we were able to move everything from storage unit on site, the storage space is nice, secure and has carts to make the moving easy! Trucks are backed right into the garage so no hauling belongings in the weather. Great location and facility!

ALEXANDER W.
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Customer did not leave a comment.

Derek B.
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Very friendly team at this site as well.

BRADLEY B.
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Customer did not leave a comment.

Holden W.
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Customer did not leave a comment.

Dean R. | Overall Experience |
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Bentley

Maureen C.
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Rep also hooked up my trailer & answered all my questions!

ashlie R.
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Drove the truck home and went to load a small box when I slipped and fell! The inside was wet with a slippery cleaner. As you could imagine this put me in a very difficult position as I was supposed to move heavy furniture and an entire single family home. I had to hire people to help me move because of my injuries caused by negligence.

Harper W.
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Customer did not leave a comment.

Driss A.
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The customer service was good

JAMES E.
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Customer did not leave a comment.

Mark T.
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Customer did not leave a comment.

VENKAT T.
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Customer did not leave a comment.

Kadesha R.
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This has been one of the worst moving experiences that I've ever had. Setting up the drop off of the Uboxes went well. The drivers that picked up and delivered the boxes were great. Everything else was horrible. Customer service was awful. Setting up the delivery of my boxes required a manager. The customer service rep actually suggested I go to the facility the boxes were being stored at and unload them since they couldn't deliver. They were only 15 minutes away. I finally get my boxes delivered after speaking to no less than 4 people. This is an expensive service and they made my move a stressful experience rather than a smooth one.

Alyse O.
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Customer did not leave a comment.

Devin B. | First Impressions |
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Customer did not leave a comment.

Bruce P.
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Customer did not leave a comment.

DEVIN B.
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Customer did not leave a comment.

Luiz R.
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The personal at the U-Haul was very good support for my needs. Rented truck for last minute appliance change. Information received was great. With in 1/2 hour call , they had a vehicle for me. I just wanted to say thank all for the support.

Mary L.
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This was not the location we signed up for for drop off and was definitely out of our way. We had several questions regarding our contract as we returned it early, different location drop off and other questions. The staff could not answer any of our questions and said the manager was in a meeting and would call us. This did not happen. No, I don't recommend this place for Uhaul purposes.

Donna G.
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Customer did not leave a comment.

Megan R.
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Customer did not leave a comment.

Angela L. | Online Move In |
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When I came in to get my lock, I had already completed the online reservation amd the gentleman helping me couldnt locate me even with the resv #. The whole process took way longer than expected and when it came time to get into my unit, the key card wouldnt work. I went back in to the office the office to get help amd wouldnt you know it, they could t find me yet again amd had to go through tbe whole process again.

Timothy W.
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Terrific staff - helpful, courteous and professional

MATTHEW P.
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Horrible experience. Bait and switch operation. No conflict resolution. Had one thing booked with call center and this location changed it. Had an error in booking and they did nothing.

Avery A.
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I returned my truck and followed directions and even filled out the form to dispute charges with no contact. Charging people's card for shit they don't fucking owe during a pandemic is DISGUSTING. Refund me my fucking money immediately or I PROMISE you will have a vandalized store. Fuck you and your trucks. Never using Uhaul again for any reason.

Brian B.
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Customer did not leave a comment.

Saysana I. | Overall Experience |
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One of the best experience I’ve had with how busy they’ve been and a great and very secure location. Fantastic staff as well.

Konnie T.
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I was charged for damage to the vehicle that I did not do. What a horrible company.

Christopher M. | Overall Experience |
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Only thing that could use improvement is the phone support. When I call you guys, I could almost never get to anyone. It's like I was getting kicked over to a support center that always had wait times of >20 mins. So annoying.

Jonathan G.
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I have a Hartford L shape desk that was damaged in the move.

James R.
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Customer did not leave a comment.

Jackson F.
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Customer did not leave a comment.

Scot S.
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Our rental agent was great. She understood our needs and took care of us. Great customer ficus and service!

Michael F.
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Customer did not leave a comment.

Anna G.
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You didn't ask me for a star review but I'll give you 1 of 5. One star because this is a full-service moving company but it's a very difficult process. I was actually told by a local representative that the call center folks "are not great". That's pretty damning. And that was my experience. Each person thought they knew what they were talking about or told me the wrong information, resulting in hours on the phone and hundreds of dollars I didn't need to spend. I have twice asked UHaul to review previous phone calls because incorrect information was given. Even at the last step, when a mover came to the Englewood facility to pick up my U-Box, they told him they had no record of this appointment. I called and gave the date and mover information THREE TIMES. You should be refunding me for internet at this point. I will never use UHaul again.

Melissa B.
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Customer did not leave a comment.

Gabriela D.
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Customer did not leave a comment.

Joseph P.
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Quicker service to incoming customers & quicker phone response when calling in.

Norma H.
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I reserved the location closed to my house. The email confirmation 29654064 confirmed where I was to pick up the truck. But when I got there, they made me go 5 miles down the road to pick up my truck. I did not get an email of the change. The location I was sent to was 5 miles one way, further away adding 15 extra miles. I think I shouldn't have been charged the extra $15 for the extra milage. U-Haul Moving & Storage at Santa Fe Dr 4849-4859 S Santa Fe Littleton, CO 80120 Date & Time: Tuesday, November 3, 2020 at 8:30 AM Drop Off Location: U-Haul Moving & Storage at Santa Fe Dr 4849-4859 S Santa Fe Littleton, CO 80120 Date & Time: Wednesday, November 4, 2020 at 8:30 AM Rental Period: 24 hours Equipment: 26' Truck

Alexander C.
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Employees were extremely friendly and helpful. They made the moving process less stressful.

Lynne C.
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My registration sent me to a different location at 4849 sante fe drive Littleton. At that location which is what my registration stated I waited in line for 45 minutes to be spoken to extremely rudely by an older woman who stated I was at the wrong location. I showed her my registration and she shrugged and sent me to the other location. She was horrible and waiting that long for that response was infuriating. The woman working at the 2727 was very nice and helpful!! She is the only reason I may consider using uhaul again. I will now always consider other moving truck companies first though. This was horrible.

Jean F.
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N/A

Tucker T.
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Mixed up the trucks and charge me 600% cost for your mistake, great job

CHENEL H.
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Staff was unprofessional, using profanity while speaking to customers and each other. As well proper mask wearing was not happening. The whole needs a re-training on customer service.

Odilon R. | Overall Experience |
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solo un enpliado mujer se porto mal

john o. | First Impressions |
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Well done!!

JAMES W.
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I have rented equipment from numerous vendors and locations over the years and my experience at the 2727 South Santa Fe, Englewood, Colorado U-Haul, location was outstanding. These folks have it going on, they understand how to make a customer feel welcome and are willing to go above and beyond to answer your questions to make sure you have the right equipment for the job you are doing. "Excellent customer service".

Paul M.
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Customer did not leave a comment.

Robert A.
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Thank you!

Kimberly A.
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I will be contacting uhaul directly about the issues we endured,!as NOONE should have to go through what we did. From reserving the truck at one location and not having one when going to pick it up to being sent to a different location and getting a truck that sounded as though it was going to blow up. After 6 hours of back breaking loading furniture we were not able to start the truck which had to be parked in the middle of the street to load. The icing on this cake was waiting over 40 minutes to even get through your system in order to get someone to help as we sat in a cold truck with no lights (not even hazard lights) for almost 2.5 hours waiting for your help to fix a truck with 160,000 miles on it. I pray that you will actually read this review and maybe inspect your trucks, and Do Something about the horrible phone system that sends you to voicemail hell when your in need of serious help.

Tyler S.
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Customer did not leave a comment.

Erin F.
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More info should be given about the mobile truck pickup ahead of time. All of the information that was required in the app could have been entered ahead of time. Also, what is the point of the mobile pickup if you still have to go inside for the key? The app would also not work when trying to drop off. Having to enter a security code ever time you use the mobile app is super annoying.

Mark S.
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The ladies that helped me were A+

Timothy G.
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Customer did not leave a comment.

Janine H.
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Very friendly and helpful staff! I think the tires on my uhaul were old.

David M. | Overall Experience |
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Customer did not leave a comment.

Harold B. | Overall Experience |
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You guys are dirty thieves who can’t even run a uhaul facility. Learn to do your mindless jobs.

John S. | Overall Experience |
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Overall I was very pleased with my storage at U Haul. I only had to leave when access to the location was limited to a scan card. Being only able to enter the site with the scan card limited me to access only when I was in my truck, when i needed to get in and was in a different vehicle I could not. I shared this with the staff when the change was made but no other options were available.

EDUARDO V. | First Impressions |
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All the staff there was very friendly and very professional.

John O. | Overall Experience |
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Very good thanks

Lisa K. | First Impressions |
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I wish there were larger units, I have had to rent from other facilities for adequate space for my needs

Francis O. | Overall Experience |
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Customer did not leave a comment.

Alexander O. | Overall Experience |
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Customer did not leave a comment.

Natalie B. | First Impressions |
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This was an amazing end of my trip. The front desk lady was very helpful in switching the unit I had reserved online to a ground floor unit right by the entrance! She gave us a very helpful tour and all the info we needed. After we unloaded we easily checked in our trailer with Austin who was very helpful! All around awesome experience to end our trip with!

GERALD H. | Overall Experience |
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Ryan and his team are ALWAYS ready to assist and accommodate. We’ll run facility! Congrats

RONALD P. | First Impressions |
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Even though this place is very busy on the weekends, the staff of three worked together to help everyone!

Francis S. | Overall Experience |
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The staff was pleasant and very helpful answering all my questions. Thanks for great service!

donald m. | First Impressions |
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Customer did not leave a comment.

Leigh L. | Overall Experience |
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I did NOT move out. Your system totally messed up and listed me as a move out and then split up my storage units. This still has NOT been resolved!

Nora M. | First Impressions |
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Customer did not leave a comment.

Elizabeth A. | First Impressions |
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Long line when entered...no trash cans for simple trash...dont like how you have a bunch of doors and halls to go down for your unit, would like to be able to drive up to it...also understanding its climate control....

christin d. | First Impressions |
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Customer did not leave a comment.

LANAI G. | First Impressions |
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Customer did not leave a comment.

Annie A. | First Impressions |
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Customer did not leave a comment.

Ada M. | First Impressions |
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Customer did not leave a comment.

MARGO H. | First Impressions |
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Customer did not leave a comment.

Charles T. | First Impressions |
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The only impediment to the process I faced was a delay encountered when I was to unload my UBox and move it into storage. The UBox could not be accessed by the forklift while a semi was being unloaded. In hindsight I should have scheduled a definite time for the UBox to be moved. Otherwise the whole experience has been positive.

Amanda J. | First Impressions |
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Customer did not leave a comment.

Andrew H. | First Impressions |
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Customer did not leave a comment.

Madison O. | First Impressions |
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Customer did not leave a comment.

Rosemary N. | Overall Experience |
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I moved to CO from out of state and UHAUL packed up my belongings into containers and brought them to the UHAUL center in CO where I rented a storage unit for nearly a year. The cost was a third of the price other companies charge. The entire experience was pleasant, professional, and timely. I’m so happy I hired UHAUL to move my household to another State.

Beau C. | First Impressions |
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Very clean. Helpful & positive staff.

Michael R. | Overall Experience |
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I moved out feb 27. Not sure why this says 4/1.

lars h. | Overall Experience |
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Customer did not leave a comment.

SAMEEKSHA M. | Overall Experience |
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Customer did not leave a comment.

Alexander O. | First Impressions |
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Customer did not leave a comment.

Mary K. | First Impressions |
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Janelle is amazing and knows her stuff...we dealt with 2 men who were not as knowledgeable. She is just great and knows her job well.....very helpful.

Kendall A. | Overall Experience |
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Handy storage unit, can be accessed at all times. They have furniture carts you can use to move your stuff as well.

Josue B. | Overall Experience |
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When I returned the truck the new manager Steve Was rude and smelled like he had been drinking Alcohol the night before

VENUS W. | Overall Experience |
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Never again i

Mary e. | Overall Experience |
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The staff needs to be more helpful.

Michael Y. | Overall Experience |
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The experience exceeded my expectations!!

Michael B. | Overall Experience |
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Screwed up my pricing, as well as move out date when I made it very clear when I was moving out 2 weeks prior. Awful service. Wouldn’t ever use this facility again

Ronald C. | Overall Experience |
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Thanks

vic s. | First Impressions |
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Great manager

kristpher b. | First Impressions |
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I have a poor review as the manager Nicole as decline my right to 24 hr access and i was told to have that i would have to be a business owner an told there nobody above her to talk to

James G. | Overall Experience |
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I was very happy with our experience at this facility. Cole was excellent to work with and does a great job running the facility. I would recommend using this facility for storage or truck rental.

Rosemary N. | First Impressions |
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The staff are friendly and do everything possible to be helpful 💕

Edna B. | Overall Experience |
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Great job.

Anna D. | Overall Experience |
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Nicole was very helpful

Kendall A. | First Impressions |
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Great service! We showed up to arrange to get our Uboxes and they were able to get us set up right away, even got us a storage unit immediately. They were very helpful through the whole process!

Don C. | First Impressions |
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nice job

Wolfgang W. | First Impressions |
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Zachary was excellent, give him a raise immediately! Some of the very best customer service I’ve ever received. -Wolfgang Weber

James G. | First Impressions |
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The facility is very clean and provided great customer service. Cole is the Storage Manager at this facility, she was very helpful and accommodating. The facility has very good security too.

Bryan K. | First Impressions |
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Staff was helpful getting setup with storage and showed us around the facility to insure knew where everything was

Kirk F. | First Impressions |
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Service is extremely slow although their are plenty of employees hanging out!

Jamie C. | Overall Experience |
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They are addressing the security issues with the homeless people in the area and getting things working. The employees are great, nice friendly and I would do business with them again.

rebecca b. | First Impressions |
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I would gladly recommend this facility to my friends. I recently had a bad experience with another location. I have found this location to be friendly and the employees go above and beyond to help yo

JOHN C. | Overall Experience |
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The staff and facility are outstanding!!

said y. | Overall Experience |
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Next time do not forget to close my storage when i leave.

Patrick S. | Overall Experience |
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These comments are about Uhaul as a company: NOT CUSTOMERCENTRICK Comment from Uhaul employee: "We don't run a shuttle service." All my things in storage at one place & I had to go somewhere for truck

jim h. | Overall Experience |
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We used our storage to the fullest extent. We paid extra for 24hr access had a couple of issue the last week and hit blamed for something we did not do. We got evicted and given a dead line that was..

Steve D. | First Impressions |
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From renting a truck to a storage unit you guys rocked it. Very well organized many of people behind me and you made my experience fast and very pleasant thank you again all of you at U-Haul!

Vanessa Z. | Overall Experience |
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The individuals at the desks were v helpful but the people helping with trailers and u boxes did not know many answers but would say they did- saying "I'm sure its fine" is not a good answer.

Nancy T. | Overall Experience |
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I didn't visit the facility but Jennifer was great...very helpful and friendly. Ubox was delivered and picked up on time.

James H. | Overall Experience |
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I actually don't know the answers to these, since my box was delivered to me and I didn't go to the facility itself, but the first person who called me said he was going to call me back and didn't

Brenda Bee C. | Overall Experience |
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The delivery person Jennifer was outstanding.

Ronald C. | First Impressions |
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Great service and a great driving experience as well!

Jade L. | First Impressions |
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Very careful with moving, very courteous

casey a. | Overall Experience |
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Very friendly and helpful staff, good customer service, clean facility.

DIANE A. | Overall Experience |
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process went smoothly from drop in Chicago to pick up in Colorado

alan f. | First Impressions |
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Everything went as smoothly as it could.

Robert L. | First Impressions |
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Received excellent customer service from Jeremy Wiese, who impressed me with his knowledge and courtesy. Also, the setup of the storage facility is excellent.

ANGELINA R. | Overall Experience |
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I did not visit this location, but had an extremely hard time getting help regarding a billing issue. My calls were not returned in a timely manner and staff was willing to help.

John F. | First Impressions |
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The young man that helped me, I think it was Kyle, was excellent. He worked efficiently and answered my questions. Super friendly, great employee.

judith g. | Overall Experience |
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Thw UHaul dispatchers were especially helpful and flexible. Great folk to connect with!

Tasha H. | Overall Experience |
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The public bathroom needed to be cleaned, but other than that the staff was friendly and the place was good.

Steven W. | First Impressions |
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The team was responsive to my needs and got me going once I came in.

VINCE K. | Overall Experience |
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Jeremy need to be replace I spent 25 k over the last year with your company. I would still be a customer.the other employees are great phones are never answered and it seams like employees are working

Pam H. | First Impressions |
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Charlie did a good job helping me get a storage room even though it was his first rental. The process went too slowly because this location is busy and understaffed. Tyler helped when not busy.

Laurel B. | Overall Experience |
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No one on the staff could effectively use the computer. It took forever to pull up my information and errors were made every time. Please train your staff!

Cody N. | Overall Experience |
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The staff was seriously incredible. Moving is stressful. They made things easy

JOHN C. | Overall Experience |
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The free 1-month storage with one-way truck rental was a huge benefit for me and my family. Thank you for helping to make my move a lot more convenient and with some $$$ savings!

Marie B. | Overall Experience |
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Good job.

Johnny R. | Overall Experience |
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The General Manager Alexander was extremely professional and accommodating in meeting my storage needs. The facility was extremely clean and well maintained. I would recommend this Englewood storage

Lance M. | Overall Experience |
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Staff was consistently rude, unhelpful & condescending. We would not recommend this place to anyone for that reason. The rest of the facility was great.

William M. | Overall Experience |
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I think your new online system is slowing down your excellent staff. Every time I needed to access it move my storage box, your Staff were very helpful but the computer caused problems

Timothy D. | Overall Experience |
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The GM was extremely helpful when I returned my U-box. I was dropping off the box before the location opened and he arrived early. He went out of his way to help me take the trailer off the hitch.

Anna F. | Overall Experience |
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Employees didn’t listen, seemed to not know what they were doing. I waited over 45 minutes past my appt time to retrieve my boxes.

tom h. | Overall Experience |
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Easy way to move.

Richard S. | Overall Experience |
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Staff did a good job.

packy k. | Overall Experience |
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I would like to thank Mr Xander Marshall, for his professional services, his friendliness, and his great attitude towards pp who came in contact With him. He is a great asset to the company. Thx

cynthia g. | Overall Experience |
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This was the most disorganized group I’ve ever worked with and I move frequently. I didn’t get any clear answers on when I would receive my Ubox until I demanded the most senior person contact me.

Heather D. | Reservation |
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We received excellent service. They were careful to make sure we understood all of our options and that all was as we needed. Highly recommend this location!!

Heather D. | Reservation |
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Both men we worked with were wonderful. They made sure everything was i order for us.

Mitchell W. | Reservation |
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Already responded....

dylan c. | Overall Experience |
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Good service

Robert l. | Overall Experience |
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I did not go to the actual store. But my Uboxes were well taken care of

Gilbert G. | Overall Experience |
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Good value

CHRISTOPHER S. | Overall Experience |
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The staff was not very helpful when we had issues with delivery schedule, they were in fact rude, they just kept saying "There's nothing we can do"!!!

Kellie R. | Overall Experience |
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The manager Xander is awesome! Very helpful and always makes my experience great when I have any issues or concerns.

Jeanne A. | Overall Experience |
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The manager, Xander was wonderful. He was so very helpful. He went above and beyond to get our Containers delivered by driving them himself. Excellent!

Julie B. | Overall Experience |
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This is a wonderful service.

SHERLEEN L. | Overall Experience |
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Thanks for helping me since 2015...the lites were not on in the ceiling in my unit1237..great place to park your stuff .hugs to all..have a great day

Beverly C. | Overall Experience |
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Been a customer for years and will continue to do so. Thank you!

Jennifer S. | Reservation |
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Your service is great. My only regret is the price of mileage. Just getting to and from storage one time doubles the cost. Discouraging for me.

John E. | Reservation |
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Fantastic service

pedro f. | Overall Experience |
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Good job

VALERIE O. | Overall Experience |
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Charged account for additional month and listed wrong move out date. Horrible office staff gives customers the run-around. Mistakes not corrected. Calls not returned. I will report to BBB.

Scott P. | Overall Experience |
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I have NEVER been in this location. I have however used U-Haul and have filled out this questionaire for recent services. You had 3 days to call me re: my bad experience and you never did :(

catherine w. | Overall Experience |
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Moving with the pods is so very very easy Thanks Uhaul!

Megan R. | Overall Experience |
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This was the worst service experience I have ever had. The facility was unaware where my Ubox was, multiple times they were unable to help me & once delivered it was bolted shut & unable to be opened

Gerardine R. | Reservation |
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I brought my loaded U haul into the Englewood facility on Sunday 10/7/18. I was helped right away by a young woman who hooked me up with the storage locker, but it took three tries. Nice facility.

Jeffry S. | Overall Experience |
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They franchise was great but the ubox experiences were horrible. Pods dropped off a day late, pods picked up two days early after confirming pick up date with Uhaul management.

Anna P. | Overall Experience |
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Gentleman that checked me out was amazing. Who ever closes at night treats customers poorly!

Leslie A. | Overall Experience |
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Nothing to find fault with. Easy access, helpful staff, and clean facilities.

Isabella Y. | Overall Experience |
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Staff was very rude and lazy. I saw employees standing at the door talking while there was a line of customers being completely ignored. Staff was just very rude and blunt, lacking customer service.

Meredith R. | Overall Experience |
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The UHaul computers and computer system are awful. Computers freeze frequently, and had some scheduling issues because changes to delivery schedule did not get from facility to delivery accurately.

Loralei M. | Overall Experience |
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Great facility and staff was always so helpful.

Beverly C. | Reservation |
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The employees were very helpful and kind. Thank you!!!! p.s. The storage units are very clean. I'd recommend them.

Richard G. | Overall Experience |
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Used this facility for 2 yeas and never had any issue,sometimes the staff is so busy with needing to move trucks and all that, you may be waiting for a bit if there is one person working.

selena A. | Overall Experience |
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worst experience from the first day.

DHEEPA S. | Overall Experience |
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Everyone at the Englewood Uhaul was amazing! Chris and Zander were so helpful. They treat people like people. The personal care with which I was treated was remarkable. I would highly recommend them!

Michelle B. | Overall Experience |
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The delivery of my storage pod was great. Everything arrived ok. But I won’t use U-Haul again. The pod arrived pretty bruised on the outside. Thankfully nothing inside was damaged. POD next time

Jesse A. | Overall Experience |
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Found the padlock on my u-box broken (no face)

LINDSEY J. | Overall Experience |
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I have tried multiple times to contact this facility with no response. I would never use u haul again, and I would definitely not recommend to my friends.

Jacqueline R. | Overall Experience |
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The staff here was super helpful, especially since the online system didn't take my reservation correctly. Everyone was super friendly and quickly helped me get my Ubox out of storage.

Debra T. | Overall Experience |
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The worst company I have ever dealt with in my entire life!!! From start to finish U haul has screwed up. I have written complaints and made numerous phone calls. I am now contacting my lawyer

Laurie S. | Overall Experience |
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There was confusion on which U-Boxes boxes to be shipped were in our order. Contacted main office which was in contact with you. Never were informed if order was corrected before shipment.

Casey H. | Overall Experience |
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ANN YU was the most helpful person I’ve come in contact with at uhaul. My box was going to be 6 days late but Ann helped me get it delivered after the 3rd day. Very patient and understanding

sandi m. | Overall Experience |
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Staff was helpful, available, calm, and professional.

Kelly F. | Overall Experience |
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I made a reservation and they changed my time. They were very unhelpful and did not return my calls.

Pat E. | Reservation |
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The service was excellent! Thanks, Pat Edwards

Caitlin M. | Overall Experience |
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Really friendly staff and great experience! There was quite a bit of confusion over the phone during this moving process, but when I finally talked to the actual location, they worked it out.

kiara r. | Overall Experience |
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Excellent customer service

nelle c. | Overall Experience |
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Helpful staff

michael h. | Overall Experience |
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Very organized place. The staff was very courteous

Jagadeesh M. | Overall Experience |
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A huge shout out to the store Manager, a great fellow who really puts the customer first. Extremely hardworking and patient with all of the situations. Would definitely recommend this location!

chance c. | Overall Experience |
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Good place

Heidi S. | Overall Experience |
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My UBox was not ready after I booked online, emailed confirmation, and called 30 minutes prior. I have to entirely reschedule my move because of this. Highly inconvenient and frustrating!

walter m. | Overall Experience |
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First utilization of Ubox. Seemless! Thx much

CHRIS A. | Overall Experience |
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Need to fix your Ubox process. Online process and you also need to train your employees on the Uboxes. Price is great, process is horrible!

Ambrea M. | Overall Experience |
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I didnt like the hours i could access storage and to get the 24 hour access you had to pay more. All employees were very helpful though.

Pat R. | Overall Experience |
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i was impressed with the courtesy and professionalism of your staff especially Isiah and his willingness to accommodate me.

Brian W. | Overall Experience |
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None needed. They were great.

Bret H. | Overall Experience |
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Primary issue was cust service.They double booked me on my delivery date and forced me to re-schedule, boxes were delivered with bolts that needed removal, I had duplicate charges that need refunding

Robert B. | Overall Experience |
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great experience here. The staff was very helpful.

Blake S. | Overall Experience |
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Delivery driver was great. Pod delivery date was missed with no offer of $50 a day credit received back. I had to call to verify it was coming no call in advance of the delayed dates. D- Experience

john s. | Overall Experience |
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It took about half hour waiting on the phone to get help.

Penelope S. | Overall Experience |
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Great experience!

Adam W. | Overall Experience |
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Only had Uboxes delivered but service was fantastic!

DIANE B. | Overall Experience |
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This facility turned what was starting to be a frustrating horrific UBox experience into an easy & satisfying end result

Noelle B. | Overall Experience |
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Very convenient location for me. Always clean. Like the recycle/reuse area. Staff always friendly & helpful. Thank you!

Kaye S. | Overall Experience |
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I used a pod for storing furniture while we sold our house the delivery and pick-up were no hassle at all. The young woman that delivered the pod was very friendly and professional.

Brianna b. | Overall Experience |
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The owner of this facility and Isaiah were very friendly however, my experience with Moving Help was absolutely awful.

Christopher L. | Overall Experience |
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Isaiah was very knowledgeable, courteous and prompt. He has it together and realized the value of customer service! What a high performer you have there.

No reviews have been submitted for this location.

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