Customer Reviews for U-Haul Moving & Storage of Erie

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Erie

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Thomas E. on

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Charles A. on

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Becky B. on

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Renee T. on

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william H. on

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I RESERVED AND CONFIRMED A TRAILER RENTAL A WEEK BEFORE DATE OF PICK UP. WHEN I ARRIVED THE TRAILER WAS'NT THERE! I WAS IN A BIND AND HAD TO RENT A TRUCK WITCH COST ME OVER MORE $150 DUE TO MILAGE CHARGES. PENSKIE NEXT TIME!!!

Diane M. on

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Ryan was friendly, professional, extremely helpful, & accommodating with regards to my rental of a 20' truck, including my need to extend for an additional day. Dealing with him was the easiest part of my move, so many thanks to Ryan! I would, however, like to point out that the U-Haul Corporation needs to overhaul its extremely confusing billing system. My rental generated 5 different charges on my credit card, none of which relate to any of the figures on my receipts. If your goal is to confuse your customers you are an unmitigted success! However, if your goal is to get folks to rent from you more than once, then you're lack of clarity between charges and statements is creating a real stumbling block to that goal. Firstly, it does a real disservice to your customers, but even more than that it leaves customers feeling that U-Haul is intentionally obfuscating the charges for the purpose of padding the bill. I don't believe the bill is in actuality being padded, but that's the impression you're creating with such convuluted statements and billing, and since that's the final piece in the rental transaction, the final impression left in the minds of your customers is one more likely to engender mistrust than confidence.

Eugenia R. on

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The staff were very friendly/personable (just to name a few) Tiattta/Lindsey and a young man whose name I forgot) had everything ready for me the day of the pick up--my concerned was driving the truck, and Tiarra reassured me she could do it and she was my size and I had no issues--the staff at this location are inowledgeable and like I said, I had very little wait time--kudos to the staff--my first time renting a U haul and I would have no concerns to do it again!!!

Edward S. on

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Larue C. on

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William B. on

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I paid for the moving blankets and when we got home realized they weren’t in the uhaul. I drive all the way back to the store and they gave them to me. Never once uttered an apology for the inconvenience. We all make mistakes but an apology would have been nice.

Jonathan G. on

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Clean and well run, no changes needed.

Robert H. on

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Larue C. on

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Perfect moving experience.. and it started with U Haul..

DEBORAH D. on

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Nothing everybody was great and helpful

Cindy D. on

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David S. on

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Very satisfied with hitch and wiring installation on my 2017 Pacifica.

Gennifer B. on

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Bruce M. on

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The staff at the East Grandview location are very personable and professional. They made my experience actually enjoyable and informative.

Renee B. on

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Patrick S. on

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Very nice and helpful .

Marie A. on

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This was so easy to rent a storage unit and after my not so great experience earlier in the day that made my day. So delightful.

matt D. on

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Mark F. on

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everything ready, clean, in great working order. employee there right on time at 7. Refunded me for 2 items I didn't use. Made the difficulty of moving that much easier. And very reasonable. I highly recommend.

Clarice J. on

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Jessy Graver took care of my reservation. She was very personable and helpful! She made a smooth transition out of a personally stressful situation. I will definitely recommend this location in the future!

Elizabeth T. on

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Alec P. on

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My email confirmation said the pick up was the east side location, got there and lady ( who was not too helpful) said your truck is at a different location. Said you should of received a call the day prior. I showed her my email confirmation she did not care. Put us a hour behind loading the truck. Asked that a manager call me and I’m still waiting for a call.

Natalie P. on

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Sharon M. on

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Excellent place and staff

Yvonne M. on

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Jessica had excellent customer service! We went back 2 days in a row and rented two different vehicles each day. She was also nice two our two kids!

thomas W. on

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The West 12th Street location would be closer for me but I understand the U-haul pods have to be located more convenient to more people.

Karen C. on

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Jessica is so helpful and a great asset to your organization! She made all of my recent transactions easy and went out of her way to make sure I was all taken care of! 5 stars!!!

Jeff S. on

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Easy to work with and very helpful.

Gail C. on

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Nicholas B. on

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Jason H. on

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Very nice place

Richard F. on

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Robert S. on

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Had to change out cables for lights while I was there cause it was damaged. The person that checked me out.lied about military discount instead of just telling me uhaul dont offer one Just had.me sign paperwork but did not go over any of it with.me

Matthew P. on

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David S. on

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Very comfortable on those hot days!

Barrie R. on

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Rose N. on

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Wonderful customer service!

Mary T. on

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I reserved everything but on the day we came they didn’t have our unit, we had to get a different one which was more costly. I will say they did honor my first months rent free which was nice.

Jon H. on

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It was very convenient The garage door made it very easy to load and unload the truck plus being inside helped a lot. I would Definitely recommend it to another individual

Patrice M. on

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Professional and pleasant. Staff seemed knowledgeable and helpful and the hitch was installed without issue.

Matthew C. on

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Nice friendly service

andy r. on

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Second time we had to travel well out if our way for a pick up. We were told wrong pricing about the total cost. We had to decline the rentAl of the auto transport as well as the insurance.

Will O. on

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Staff was great and easy to work with. The staff member that helped me, Jesse I think his name was, did a fantastic job.

SHARON M. on

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Ryan and his crew are great

Ronald D. on

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Staff is great! Very friendly and knowledgeable!

David S. on

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Great working with Matt to show me how to use the new space.

Cheryl W. on

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Thank you so much. You people helped us so much. .thanks again. Would definitely use this facility again....

Sharon M. on

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Ryan, the manager was Quick and very helpful

DEBORAH D. on

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I'm giving my review of the U-Haul office and Pittsburgh Avenue in Erie Pennsylvania not the one on East Grandview.

Lauren Z. on

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This facility worked with me in a unique situation to ensure I was able to unload my U-Boxes at my convenience. They were easy to work with and super helpful!

ROBERT C. on

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Thanks to all !!