Customer did not leave a comment.MARLA H.
Customer Reviews for U-Haul Moving & Storage of Erie
Erie, PA 16504
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane exchange
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The link for pictures of known damage would not work and when we took possession of the truck, the container Inside the back of the truck for the Moving pads was open and no pads We're in it. But those were minor issues. The check in person was very nice And informative. The process was Very easy.lynn M.
This U-Haul was great!! Helped me get the proper storage unit. The lady was so kind and answered all my questions with a smile.Lisa C.
Customer did not leave a comment.Jason S.
Equipment available with fast, friendly service.Jeanie E.
Customer did not leave a comment.RICHARD F.
Very pleasant, efficient and easyJacara R.
This location is great very professional and clean.TIARRA M.
Customer did not leave a comment.KEVIN K.
Customer did not leave a comment.Nancy L. | First Impressions
I have no complaints, though I will say that whatever alarm that echoes through the building at random I could've lived without. Not sure if that was customers not keying in correctly or a glitch in the system. Otherwise, very niiice.ERIN W.
I have not requested delivery of my boxes yet I am holding them into storage until I'm ready. But as of now I am very pleased with all facets of the operation. Thank you, Larry ZiarekLawrence Z.
Customer did not leave a comment.MARY L.
Rental truck wasn't ready although reserved several days ahead of time, not enough staff . Truck filthy and no gas. Very unprofessional.Ward R.
Customer did not leave a comment.Callie E.
Customer did not leave a comment.RONALD M.
Breaks sounded bad, no tail lights, extremely sensitive gas pedal(the slightest touch the vehicle jumps), dim headlights, no interior lights, no audio system, overall my least favorite driving experience thus far. I have rented the 10/15 footer prior and didn't have this bad of an experience. It's time to update and fix your fleet of vehicles. Hopefully the summit location is better when it opens.JAYSON M.
Store manager and entire staff were friendly and a pleasure to deal with.Nancy H.
Customer did not leave a comment.DIANA R.
Customer did not leave a comment.Stephanie S. | Overall Experience
Customer did not leave a comment.RANEE W.
For some reason your system kicked me off of auto pay for 2 months no one from your organization called me and notified me. So extra fees were added to my account which I paid in full yesterday but your manager at the Erie Grandview store said that they would take off the extra charges (the $50 fee). Subsequently, I just looked at my account and instead of taking it off they charged me for it anyway. I think this is dishonest and bait and switch type of business and I do not appreciate it. If you weren't going to charge me the extra fees then why did it show up in my business bank account as a debit charge.JAMES B.
I was not provided with wheel blocks for the trailer so I was nervous when dropping off. Everything was fine, but those should really be included I think.CASSANDRA S.
Everything is great expect the fact that no employees are EVER wearing masks when you walk in. That’s the only reason it’s not five stars.Eric K. | Overall Experience
Customer did not leave a comment.DAVID H.
I really appreciate the drive in bay for unloading. in our weather, it's a real help. other storage it's all outdoor back up to a loading dock. So glad you provide flat trucks.Donna W. | First Impressions
Very professional. good ratesThomas L.
Great experience! Thank you.LISA M.
While the storage facility was everything it needed to be, an employee gave me incorrect information regarding billing and the manager of the location was less than helpful. It wasn’t until I contacted Ean in upper management that I settled it. I wouldn’t recommend this location due to the lack of training regarding policy for their employees.Michelle A. | Overall Experience
Very niceJIMMIE E.
The gal at the desk was very knowledgeable and helpful.amy p. | First Impressions
Customer did not leave a comment.DANIEL H.
Customer did not leave a comment.CLIFFORD P.
Customer did not leave a comment.Patrick M.
Better winter tires. We got stuck about 4 times.STEFANY R.
Customer did not leave a comment.CANDACE B.
Customer did not leave a comment.KENNETH B.
We found a 10' truck with a puddle of water in the back, Other than that everything was in order.CYNTHIA B.
I think that $200 for 24hr rental is a bit outrageous and I would not recommend uhaul to any person I know that is looking for moving services.Kyle H.
Customer service is excellent, very nice and courteous.deborah P.
Smooth equipment drop off experience. These people are pros.Chad H.
Customer did not leave a comment.Cindy D. | First Impressions
Customer did not leave a comment.Nathan S.
Customer did not leave a comment.Reynaldo R.
Customer did not leave a comment.Pamela S.
Very easy to rent with U-haul. They have thought of everything to make the experience easy.PATRICK M.
Customer did not leave a comment.anthony s. | Overall Experience
Very nice facility, but I miss KMartRobert L. | Online Move In
Very easy check in and out. Great equipment.JOHN G.
We have used this location several times and love it. Everyone is very helpful and polite. See you again in the future.NICOLE T.
the general manager, Ryan Kaeberlein goes above and beyond to have satisfied customers.Amy H.
Customer did not leave a comment.Jason K. | Overall Experience
The seats of the van were covered in animal hair. I'm guessing cat hair since my wife is allergic to cats and was having issues.SCOTT C.
Quick customer service and very friendly.John B.
Customer did not leave a comment.Gary F. | Overall Experience
Their facility was so clean all the time. Never had issues with a messy bathroom and it was alway stocked well. I would definitely use U-HAUL storage again and again.Megan L. | Overall Experience
I've been very impressed with the cleanliness, the security, and the ease of moving my belongings into this U-Haul facility. The setup is great and easy to use. Thank you!Dennis K. | Online Move In
Customer did not leave a comment.john W.
Customer did not leave a comment.Phillip S.
Customer did not leave a comment.EDDY G.
Everything about my storage experience was great. Excellent facility!Sheryl M. | Overall Experience
Customer did not leave a comment.ROBERTA W.
The gal that helped me get my storage unit set up was very nice. She made the experience very easy.Kyle C. | First Impressions
Customer did not leave a comment.Robert C.
Customer did not leave a comment.David F.
Customer did not leave a comment.DONALD T.
when I took my Lexus RX350 which came with a towing package to the Pittsburgh Ave location, it needed a hitch. When we called Classic Lexus dealership, they told us that wire harness is there already under the chassis. But we were charged for a new wire harness, labor etc. I would like you to investigate this matter, please refund unnecessary service cost.Usha C.
Customer did not leave a comment.NICHOLAS K.
The staff were friendly and helpful. The building was very clean and neat. I was delighted with the cleanliness of the van we rented.Keieth H.
1st I received a call from the 12th street store saying that they did not have a cargo Van for me to rent so they sent my reservation up to East Grandview, when I get there the guy said he could not find my reservation so I gave him the reservation number he found it then told me it was canceled. Then began to tell Me that there were no vans available when I was promised a cargo Van that I reserved on Wednesday. He also told me I should go to the Harbor Creek store to try to find one. I said absolutely not I wasn't leaving the store without getting some type of moving vehicle.So they gave me another truck for the same mileage as the cargo van but still this was the worst experience I've ever had with uhaul. I will never rent from uhaul again.Kimberly E.
Customer did not leave a comment.JASON S.
Customer did not leave a comment.irean s. | First Impressions
Customer did not leave a comment.Patty R. | Overall Experience
I’m not sure if anyone else even works at this uhaul facility because Tiarra was the only employee I ever saw and she is FANTASTIC. I was in my storage unit and saw a cockroach when I brought it to the facilities attention Tiarra was the only one concerned. It took a call to customer care and multiple calls to Tiarra to get anyone to call me back on the matter. The lack of concern from the General Manager, Ryan, was terrible there was no concern. I felt like I was bothering him when there were cockroaches in my unit. The only reason I rated this review poor was because of the general manager, if I could just review about Tiarra I would because she is fantastic and really knows how to handle guest issues.rachel c. | Overall Experience
Very friendly and AccommodatingMark C.
Customer did not leave a comment.Erin C.
Customer did not leave a comment.MATTHEW LUKE M.
The staff was very helpful. They made the process easy. I appreciate that everyone was friendly as well. If I ever need to store anything again, I will definitely be using this particular facility. Thank you!natalie a. | Overall Experience
Thanks for all your help I’m sure will be doing more business togetherRobert B. | First Impressions
Staff was great here!Matthew M.
Customer did not leave a comment.Laura R.
Review location of controls for lights and wipers on the truck. It took a few minutes to figure it out. A rear view camera would be the single best improvement you could make to your rental trucks. Side mirrors are good but no vision directly to the rear.Stephen J.
Customer did not leave a comment.Cathy M. | First Impressions
Customer did not leave a comment.Bonnie L. | Overall Experience
Customer did not leave a comment.Tamiquea D.
Nothing its running smoothALBERT B.
very nice facility. Staff was super friendly and helpful.JAMES C.
Customer did not leave a comment.Emma A.
Customer did not leave a comment.Anne F.
Customer did not leave a comment.Janice F.
Customer did not leave a comment.Angel R.
Customer did not leave a comment.ROBERT V.
About the Insurance Claim keep the Customer informed about the outcome of the involvement of the incident and how that the handling of the matter in regards to the meticulous details surrounding the perciseness concerning my future insurance record. Was the fact that the equality of the claimant wrongfully positioned his vehicle in an unauthorized spot and prohibition of public parking which disabled the exiting and entering of any serving customer from leaving and entering of said business. The knowingly vehicle owner foreknowledge of this interference sure be taken in consideration of the violation that occurred which caused this matter to be a " matter of fact" , actually if the vehicle was not put in harms way this whole matter could of been prevented. It was a " your fault incident, circumstance, siuational matter", to be placed upon the one who's foreknowledge of opportunity to be considered. Truly U- Haul Customer. Ministervrb aka. Victoria BibbsVictoria B.
Customer did not leave a comment.David H.
No problemsalfred s. | Overall Experience
This was my first time using U-Haul and it was wonderful. Everything went perfect, from my calls, to the online, to the in-person service. Thank you so very much!!!JUSTIN B.
Customer did not leave a comment.caren T.
All top notch experience. I highly recommend.Mary J. | Overall Experience
Nothing James is awesome he needs a raise... great job...multitasking at its finestDWAYNE H.
Every employee was very helpful and courteous each and every time I called or stopped in to ask a question. The first month of free storage with a truck rental was a nice bonus.Thomas F. | Online Move In
This was not my original location I received a voicemail directing me to go to this location instead of the location I chose to reserve my truck. Not a huge deal but added extra time and miles to my trip which was why I didn't reserve at this location in the first place.DIANE R.
I rented an auto transport at the Erie East Grandview location. The young associate who connected the auto transport did not properly lock the ball onto the transport hitch and while pushing my car into the transport the hitch popped out and the transport banged forward into my truck tailgate denting the tailgate and bending the bumper. I came into the store and replrted this to the manager who said I would be contacted by corporate but its been over 3 days now and no word from anyone concerning the damages to my truck. 8 different people witnessed this incident. I just want someone to contact me about it. I might add that the transport I rented did not seem as though it was in the best condition. It seemed to be ready to fall apart.JAMES B.
I will drive a little further and return to Pittsburgh Ave location instead. Place is well kept and person was nice, but not helpful. Did not attempt to help me back in the trailer, just stood off to the side in his phone and receipt only showed zero balance, not total paid. There was another women who just seemed to be hanging out at the location and went inside when we went to complete our transaction and was just in the way as she took a seat at the counter as employee was helping us, but we didn't even know it.Colleen V.
It was almost impossible to get on the phone with anyone, and I was given incorrect phone numbers many times. When I had concerns, they treated me like I was just some petty customer and were very rude at times. Several times, another location answered for them, and they were unable to help with anything, so I would just have to call again and hope that the other location didn't take my call. Overall, the experience was a headache. The boxes did arrive early, though, and the service where I moved was fine.Kaitlyn J.
Customer did not leave a comment.Suzanne D. | Overall Experience
Customer did not leave a comment.Cullen D.
A little pricey but great service.Shatell M. | Overall Experience
Customer did not leave a comment.Tim K.
Customer did not leave a comment.Rachel H. | Overall Experience
Customer did not leave a comment.RACHEL H.
Customer did not leave a comment.CORTNEY W.
Customer did not leave a comment.Kerri B.
Young girl at counter was extremely busy and very pleasant. She had excellent customer service skills! Tara I believe her name was!?!Aimee S. | Overall Experience
We waited over 45 minutes to get the keys therr was one guy working and he was working very very very hard the truck seats were covered in pop there was no washer fluid in the truckAnd your automated system did not work. So to see this truck was sanitized as a downright lie.Joseph H.
Customer did not leave a comment.Mary J.
Customer did not leave a comment.BERNARD H.
Customer did not leave a comment.Carlo R. | First Impressions
Customer did not leave a comment.angelina R.
Customer did not leave a comment.James H.
Customer did not leave a comment.WILLARD S.
Customer did not leave a comment.Gail G.
I am not usually one to complain because I know stuff happens but this was by the worst experience Ive had with moving. I chose to use Uhaul storage boxes over other companies due to reputation and I kept getting let down over and over. They arrived a day late at the old home, arrived late to pick up and left furniture pads at the old home after I already closed so the new residents were stuck with them for a couple days. Then when i needed them dropped off at the new location I couldnt get ahold of anyone and had to get them dropped over 3 different days due to uhauls problems. I know it doesnt seem bad but when I take off work and arrange for help on certain days it can really put a damper on things. Moving companies are supposed to relieve stress and it added tons of it. Im disappointed that noone at uhaul thought to contact me to compensate for such inconvenience which was solely on their end. Would highly recommend using another other company! I will never contact uhaul for any of my future needs.Kiel L.
Customer did not leave a comment.anita K.
Customer did not leave a comment.ADAM B. | First Impressions
Customer did not leave a comment.WILLIAM S.
Customer did not leave a comment.Susan S.
Customer did not leave a comment.Joanne E.
Customer did not leave a comment.Rachel R.
I have nothing but positive views on this location. Everyone was friendly and helped out when needed. It was easy to sign up for a storage unit and to also closed (with no questions asked). The facility was extremely clean. They provide carts (on location) to help you unload/load your stuff from your vehicle to the unit. I would highly recommend this place.Amanda B. | Overall Experience
Customer did not leave a comment.Ronald G.
Clean, secure and convenient with courteous and professional staff.Pontus K. | First Impressions
Customer did not leave a comment.kirk k. | Overall Experience
Customer did not leave a comment.Ashley M. | Overall Experience
The staff and facility was wonderful. We used the storage unit to store our son’s personal items that he needs while attending college in the Erie area. We will be renting a unit next summer for the same reason. A big thanks to everyone for all the help with the unit during these crazy times.wendy k. | Overall Experience
The young women who checked me in at the storage facility did a fantastic job. I was not sure of what to do and she went above and beyond to help me. She also assisted me the next day when I dropped off my trailer. She was friendly courteous, and professional. I am sorry I did not catch her name but I think she was a manager and worked Saturday and Sunday.Kimberly H. | Online Move In
Customer did not leave a comment.Lisa S. | Overall Experience
Back in March when they quickly closed up the colleges they were so accommodating to the students. As a parent that means a lot and I thank you!Patti F. | Overall Experience
Customer did not leave a comment.MARIO S. | Overall Experience
Definitely the best in my eyes. The storage room was much better than I expected. Loved the loading and unloading docks was inside and very spaciousCHRISTOPHER S. | First Impressions
This is the first time I've used a storage facility and I couldn't ask for a better experience. The staff was helpful, the unit was fairly priced and the discounts were great, and everything I needed for my storage and move were available right in the store!Alex K. | Overall Experience
Customer did not leave a comment.chris f. | Overall Experience
Great staff, always there to help and kept the place immaculate! I did notice though that the cost of my size unit went down by about $15 dollars a month. I would have liked my rate to be adjusted as well, but otherwise this was a great location.Ronald D. | Overall Experience
Customer did not leave a comment.Suzanne D. | First Impressions
I dealt with 2 different guys and both were super helpful and made things smooth and simple! Ryan and Josh (?? I think). I dealt with the other 2 locations in Erie and had garbage customer service with both, but the staff at E Grandview was awesome to work withLeah R. | First Impressions
Customer did not leave a comment.Jodi S. | First Impressions
They told us they didn’t have the size that we reserved. When we questioned them they suddenly “found” the size we reserved.Scott C. | First Impressions
Calvin was so helpful during this process of getting a storage unit. He answered all of my questions with a smile. I would highly recommend this storage facility.rachel c. | First Impressions
Ive filled out the survey three times now witb errors each time it is submitted. Im not sending it again. The facility is extraordinarily clean and well maintained. Security is second to none. Very easy process. I would recommend to everyonePatrick M. | First Impressions
Customer did not leave a comment.Lauryn D. | First Impressions
This is a really nice location, the staff were helpful (for instance, coming around to let us know the office was about to close), the carts were a god-send, and everything is very clean.Laura A. | First Impressions
Thanks for everything guys❤️❤️❤️ God Bless Y'all🙏🙏 Stay SafeKaren C. | Overall Experience
Everything was well beyond what I expected of a storage unit. Prices were very reasonable. I recommend this place to anyone. Thanks.lynn b. | Overall Experience
Customer did not leave a comment.Sheryl M. | First Impressions
Customer did not leave a comment.Jacob C. | First Impressions
The online system assigned me a non-existent room that was not on the map. When I went to in-person service, they were very courteous, efficient, and helpful and resolved the problem. The online system needs to be corrected to solve this problem. Otherwise, I had no problems and was very satisfied in the end.Jane D. | Online Move In
No card is actually needed to enter or exit the storage facility, anyone can go in, so not sure how secure the storage is from vandals or thieves. No security personnel in the facility could be potential place for an assault, i would not feel safe going in alone.Donald G. | First Impressions
Great facility. Very clean and easy to move into. The carts that are provided are a huge help.Howard N. | First Impressions
Customer did not leave a comment.Gina K. | Overall Experience
This was my first experience renting a U-Haul storage unit on 5.7.2020 and it went very smoothly. The associate Jessica G. was extremely helpful and made the process stress free. The unit that I purchased was very spacious for my needs and clean. I will certainly utilize this U-haul location in the future.Rodgers W. | First Impressions
Had rented truck years ago from Sterretania rd. Talked to many UHaul people on phone from March they May. No one said Uhaul on Sterrtanisa is closed. Called Uhaul at least 7 times. Talked to 7 different people. All calls were passed off to another Uhaul person. Bad experienceFrancin b. | First Impressions
The staff was awesome. Tiarra was very friendly and explained everything very clearly. The units were extremely clean!!! I was very impressed!!!Natalie N. | First Impressions
Considering the circumstances and last minute notice that the students at MH had to move out Wednesday and not Friday. They were so helpful and understanding 🥰 I thank them!Patti F. | First Impressions
I rented a moving truck and a storage unit for the first time, and the process was quick and easy. The employees I spoke with on the phone and at the U-Haul center were professional and helpful. Very happy with my experience here!Jennifer L. | First Impressions
Customer did not leave a comment.Rosalie B. | Overall Experience
Great service Great servicethomas m. | First Impressions
Customer did not leave a comment.John S. | Overall Experience
Customer did not leave a comment.Samantha O. | First Impressions
Customer did not leave a comment.Calvin J. | First Impressions
Everyone was super helpful. The units are keep clean along with the public areas around all the units. The security is amazing. I would highly recommend this to anyone.Amanda B. | First Impressions
Uhaul got stuck. Called service number 4 times and the system just kept disconnecting. No one came, I pad 110 and got harasses to return truck 1 hr earlier than I arranged even after being towed.Siarra C. | First Impressions
The facility was very clean and well lit and easy to get around in. I especially like that I could drive my vehicle into a inside area to load and unload out of the elements.Aleta C. | Overall Experience
The facility is clean. The staff is very friendly and knowledgeable.It was a great overall experience.Jessica G. | First Impressions
Everyone was so nice and helpfulAleta C. | First Impressions
Everyone was so nice and helpfulAleta C. | Overall Experience
Everyone was so nice and very helpful.Aleta C. | First Impressions
Great place for storageMaulana T. | Overall Experience
I had a last minute emergency move reserving a truck and unit was easily accomplished and a huge weight taken away off of my shoulder, and at pickup employees were quick and pleasantAndrew J V. | First Impressions
Very nice facilityJonathan G. | Overall Experience
Very nice and helpful .Patrick S. | First Impressions
This was so easy to rent a storage unit and after my not so great experience earlier in the day that made my day. So delightful.Marie A. | First Impressions
Excellent place and staffSharon M. | Overall Experience
Jessica is so helpful and a great asset to your organization! She made all of my recent transactions easy and went out of her way to make sure I was all taken care of! 5 stars!!!Karen C. | Overall Experience
Very nice placeJason H. | Overall Experience
Very comfortable on those hot days!David S. | Overall Experience
submitBarrie R. | Overall Experience
Wonderful customer service!Rose N. | Overall Experience
I reserved everything but on the day we came they didn’t have our unit, we had to get a different one which was more costly. I will say they did honor my first months rent free which was nice.Mary T. | First Impressions
It was very convenient The garage door made it very easy to load and unload the truck plus being inside helped a lot. I would Definitely recommend it to another individualJon H. | Overall Experience
Professional and pleasant. Staff seemed knowledgeable and helpful and the hitch was installed without issue.Patrice M. | Overall Experience
Nice friendly serviceMatthew C. | First Impressions
Second time we had to travel well out if our way for a pick up. We were told wrong pricing about the total cost. We had to decline the rentAl of the auto transport as well as the insurance.andy r. | First Impressions
Staff was great and easy to work with. The staff member that helped me, Jesse I think his name was, did a fantastic job.Will O. | Overall Experience
Ryan and his crew are greatSHARON M. | First Impressions
Staff is great! Very friendly and knowledgeable!Ronald D. | First Impressions
Great working with Matt to show me how to use the new space.David S. | First Impressions
Thank you so much. You people helped us so much. .thanks again. Would definitely use this facility again....Cheryl W. | Overall Experience
Ryan, the manager was Quick and very helpfulSharon M. | First Impressions
I'm giving my review of the U-Haul office and Pittsburgh Avenue in Erie Pennsylvania not the one on East Grandview.DEBORAH D. | Overall Experience
This facility worked with me in a unique situation to ensure I was able to unload my U-Boxes at my convenience. They were easy to work with and super helpful!Lauren Z. | Overall Experience
Thanks to all !!ROBERT C. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!