Customer Reviews for U-Haul Moving & Storage of Erie

967 reviews

1320 E Grandview Blvd   Erie, PA 16504

(814) 403-4027

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(814) 403-4027

1320 E Grandview Blvd
Erie, PA 16504

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Dan N. 
Rating:
5.0

Customer did not leave a comment.

NANCY P. 
Rating:
5.0

Customer did not leave a comment.

JAMES C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROSE N.  |  First Impressions 
Rating:
5.0

Everything was great!

Natalie N. 
Rating:
1.0

Canceled storage unit was not able to move in because someone took the locker that we purchased or rented. I want all purchases taken of the schools credit card. I will not be coming back.

Mercyhurst P.  |  First Impressions 
Rating:
3.0

No windshield washer fluid in vehicle. Out of alignment and pulled to the right pretty drastically. Door to back of van wasn't fully closed and there was water all over the back of the van at pickup. Disappointed in my experience since this wasn't the location I selected originally. My reservation was moved due to the vehicle needing maintenance. I got bumped to another location and the vehicle I was given needed serviced/maintenance. Bad experience from before I even picked vehicle up.

ANTHONY D. 
Rating:
5.0

Customer did not leave a comment.

SHIRLEE C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rashelle j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL L. 
Rating:
5.0

Customer did not leave a comment.

KIRK M. 
Rating:
5.0

Customer did not leave a comment.

DENNIS L. 
Rating:
5.0

Customer did not leave a comment.

XIAOSHI Z. 
Rating:
5.0

i ordered a 2nd pod. I got mixed answers when i called to see how much stuff you can pack in.i'm glad i got 2,no way one was enough. they run small. Tall and not wide. the video was miss leading, its not that easy ,not everyone has that stuff you shown in your video.when in doubt order 2 pods. Jessicas office in billings, MT. were great,very nice understanding,good service.

KIMBERLY L. 
Rating:
3.0

I would like to know who stuff was inside my storage unit that’s it was paying for. Nobody had a key except for me

daytwaun m.  |  Overall Experience 
Rating:
5.0

I highly recommend this facility. The temperature controlled units are very nice.

Michele g.  |  Overall Experience 
Rating:
5.0

They were extremely helpful and professional. I honestly couldn't have asked for a better experience.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

Frank M.  |  Overall Experience 
Rating:
5.0

Caitlin was exceptionally professional. She manages the operation well. I have no complaints! Thanks!

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT F. 
Rating:
5.0

Tiarra, customer service representative, was polite, efficient and so pleasant! It was nice to see that kind of service still exists!! Thank you Tiarra, for making my Uhaul experience so easy!

LORI H. 
Rating:
5.0

Customer did not leave a comment.

judy D. 
Rating:
5.0

The person I dealt with was friendly, courteous, and was very helpful. The entire process only took a few minutes. I would highly recommend this facility to others.

Gerard D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Margaret G. 
Rating:
4.0

Customer did not leave a comment.

PEGGY K. 
Rating:
5.0

Customer did not leave a comment.

Steven F. 
Rating:
4.0

Very well done and professional

Jerome F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

richard L. 
Rating:
5.0

The website is terrible…I could not figure out how to return the vehicle on the website. It also tried to get you to buy all these extra add ons

JESSICA B. 
Rating:
1.0

When a person makes a reservation and even calls the day before to make sure the truck will be there and your company says it is ready for them to pick it up the next day at the confirmed time of 9am, ACTUALLY have it there for them to get! We had to wait until 10:30 to get it. We drove up from Pittsburgh and needed the whole day to move! We didn't need your employees to be rude and tell us "well we can't call the police to have them bring the truck back on time" and be told "it's like Russian roulette if the truck will be here or not when you make a reservation." Your employees are rude and lazy. They just sat there for the entire 90 minutes we had to wait playing on their phones, talking about what they were seeing on Facebook, and even talking about loving the smell of gas and how they huff it! Then, when the truck finally got there they acted like they were giving us a great service! They never even wiped down the inside UNTIL we said something about covid and asked why weren't they going to clean it! What kind of training do you give your employees especially with covid going going on???? I am telling everyone I know about the poor service your company offers. We will never use your company again and will let everyone we know what your company stands for. Also, while we were waiting for our truck, another customer WITH A RESERVATION TOO came into get their truck and was told their truck wasn't there either and that they'd have to come back tomorrow for one. SERIOUSLY????

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

Renee C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

candy k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANET P. 
Rating:
5.0

Customer did not leave a comment.

HEATHER L. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

reba c.  |  Overall Experience 
Rating:
3.0

I believe I was charged more than what my online reservation had told me Also I was only alloted 212 miles for a trip that took 198. Definitely should have at least 30 extra miles alloted for unexpected stops

Toby B. 
Rating:
5.0

I did not use this drop off location. I dropped off at Pittsburgh Ave location. The service was excellent.

Christin G. 
Rating:
4.0

Double check YOUR OWN trailer hookup. The young man that hooked up my trailer struggled with the chains and improperly attached the emergency break-away brake chain to another safety chain. That renders the break-away chain useless in the case of an accident. That chain MUST be connected DIRECTLY to the towing vehicle.

MATTHEW W. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

The people called us consistently and kept us updated which was great!

Sarah Y. 
Rating:
5.0

Excellent service. Easy to schedule and made my stressful move so much better!

LISA E. 
Rating:
5.0

Customer did not leave a comment.

TINA H. 
Rating:
4.0

Customer did not leave a comment.

Debbie S.  |  Overall Experience 
Rating:
4.0

Hard to figure out after hours drop off. My phone was dead. Had to recharge first to be able to look up directions. Finally found key drop off box. Many others wondering around with the same problems

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

Milton M. 
Rating:
5.0

Customer did not leave a comment.

Daniel M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rashelle j.  |  First Impressions 
Rating:
3.0

Mobile pickup was terrible. Could never complete the process after a long wait period. Had to finally go inside and still had to wait a good while to get everything done. Would not recommend.

CHUONG L. 
Rating:
5.0

Customer did not leave a comment.

Harold N. 
Rating:
5.0

Great service and people!

James B. 
Rating:
3.0

Everything was fine.

Virginia W. 
Rating:
5.0

Nothing to improve

GERALD R. 
Rating:
5.0

Improve app, tried using self checkout, was great picking up but wouldn't accept photos on return. Pulled into checkout area, employee was very prompt, friendly and got me checked out right away.

Darcy W. 
Rating:
5.0

Customer did not leave a comment.

Cheryl W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian G.  |  Overall Experience 
Rating:
5.0

Excellent service and friendly staff opening and closing was super easy

Ishmael T.  |  Overall Experience 
Rating:
5.0

Late fees should be discussed up front at signing

Robin T.  |  Overall Experience 
Rating:
5.0

A little pricy but good all in all

Susan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zachary M. 
Rating:
5.0

This location was excellent, and Kylie was super nice.. however my original reservation was for 337 W 12th St 16502. I didn't realize that reservation pick up times were exact , so when I got to place at 4:30pm instead of 3pm I was informed by a very stoic woman that my 24hr reservation, that was held with major credit card, was now due back at 9am because I was late and hadn't called so they rented it out to someone else at 9am the next day .There were no more available at this location so I had to go to across town to a different location. I never received a Courtesy call or email to see if I was still planning on picking up Truck. At no point was there an apology. She just simply stated "You didn't pick it up on time. or call." I asked if there was anything they could do and then she informed me that there was one available at E Grandview location if I wanted I could go there and pick it up. *Not customer friendly at all! Isn't a 24hr reservation exactly that! What's the purpose of holding reservation with a credit card!

Maria J. 
Rating:
5.0

Customer did not leave a comment.

Jonathan O.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

STEPHEN A. 
Rating:
5.0

Customer did not leave a comment.

Tinisha J.  |  Overall Experience 
Rating:
5.0

Ordered and got it the same day, within an hour actually, less than 2 miles from where I lived. The trailer worked perfectly for the job. The customer service was great. Only complaint was perhaps the you tube videos, making the return process much more complicated than it actually was.

SUSAN B. 
Rating:
3.0

Two pieces of furniture got slightly damaged due to the way James Breter Co. packed them. And your team had a hard time knowing delivery status in regarding moving help who was picking them up and delivering/unloading them.

Chuck B. 
Rating:
5.0

Very knowledgeable and helpful staff. Have been there several times and always have had a good experience.

BARBARA K. 
Rating:
5.0

The app for returning the truck or equipment was absolutely horrible I could not return truck with the app ..

MICHELLE G. 
Rating:
5.0

maybe a newer truck, this truck was sounding a little pitiful..lol but the service was excellent!

Steven W. 
Rating:
5.0

Customer did not leave a comment.

Tony M.  |  Overall Experience 
Rating:
5.0

They are so helpful and do there best to find what you need! Go above and beyond, Thankyou!

michelle t.  |  First Impressions 
Rating:
5.0

Had a communication problem but they took care of me, I was satisfied.

Shirley m.  |  First Impressions 
Rating:
5.0

Great place for short term storage!

Colleen T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanna P. 
Rating:
5.0

Everyone at Uhaul was very professional. The truck ran like it needed some TLC very sluggish. Thank you Cheryl.

CHERYL A. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

Lynn P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan N. 
Rating:
5.0

Customer did not leave a comment.

Leisa L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMOND L. 
Rating:
5.0

Customer did not leave a comment.

Owen N. 
Rating:
5.0

The service girl was really nice and got our truck for us. She was very knowlgedable and professional.

RITA C. 
Rating:
5.0

I was called the week prior to the installation Toto he base…. very nice. Great customer service. Very friendly and helpful! Made you feel like they valued me as a customer… both the young lady who checked me in and the gentleman who didn't installation refreshing to find people who like their job and give high quality service!

James T. 
Rating:
4.0

been trying to get a hold of someone. They billed be $9.and some cents for gas and I put gas in above when I left. need a responce

CHARLES T. 
Rating:
5.0

Nothing. The young Lady that opened the doors at 9:00 AM PROMPT was efficient and had me out the door in .20 Mins. The Gentleman that checked me in was courteous, friendly, and assisted in dropping the trailer. All good stuff

FRANK B. 
Rating:
4.0

Van was not ready at reserved time. Waited an hour before it was ready

Rich K. 
Rating:
5.0

Great experience

Jonathan W. 
Rating:
5.0

I do not blame a bad reservation and having to drive an hour on the pick up location. The pick up location was Awesome! The reservation system, getting put on hold due to an error, getting disconnected made this a lot more stressful. Plus having to drive an hour because the equipment reserved was at a different location. Calling a local supervisor did get it sorted out

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

Jerrad E. 
Rating:
5.0

Customer did not leave a comment.

M. Elizabeth W. 
Rating:
5.0

Very pleased with the level of service provided by the staff at this location. Will definitely use again for future truck rental needs and will recommend to my family and friends.

CHESTER C. 
Rating:
5.0

Your staff was very professional. The facility as well as your truck was very clean. The staff at this location was pleasant and helpful. I would recommend a friend or family member.

DIONNA B. 
Rating:
4.0

Make sure fuel level on contract matches actual level

JOHN O. 
Rating:
5.0

Keep up the good work!

Nicole M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA J.  |  First Impressions 
Rating:
3.0

One of the 2 trucks we reserved 6 weeks in advance suddenly wasn't available and we were told we could pick one up from another location but it wouldn't be ready for 4 hours. We had the movers all ready at our home waiting. The 50 dollars you get back is not at all worth the inconvenience. Will never use them again. I'll try a competitor

HOBART C. 
Rating:
3.0

Customer did not leave a comment.

ERIC C. 
Rating:
4.0

My reservations for this rental were for the Pittsburgh Ave location. When I arrived I was sent to the grandview location because Pittsburgh ave didnt have my rental available

CHARLOTTE F. 
Rating:
5.0

Customer did not leave a comment.

BENEDICT L. 
Rating:
5.0

Improve website interface. I had to use this location because of an issue with the booking website from 11 days prior. The staff I dealt with was extremely helpful, and made an unpleasant situation more than manageable.

DONALD C. 
Rating:
3.0

My original reservation was at the 1505 Pittsburgh Ave location in Erie, PA. Got there 30 minutes prior to our reservation time and they had no trailer for us. They said the person who had it before us was due at 9am that day and had not brought it back yet (almost 5 hours late). Employees were indifferent to our situation. No one had called or texted us a heads up prior to this situation. We had to ask and persist that they check surrounding area Uhauls to see if they could locate us another trailer, which they finally did with some prodding. Overall not impressed with the help, concern, and thoroughness of the customer service. We then had to drive across town to get a trailer at the East Grandview location. No discounts, no apologies, not even a blink of the eye. As a great wise man once said "You know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them."

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

JORDAN C. 
Rating:
5.0

Quick pick up and drop off. Good customer service would use again.

DANIEL H. 
Rating:
4.0

The employees at this Uhaul are very polite and make you feel welcomed. I will definitely rent from them again.

BEATRICE F. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JEFFREY W. 
Rating:
1.0

From start to finish, this was a terrible experience and I will never use uhaul again. From being charged many times the incorrect amount, to being told whileI hired movers, uhaul did't hire them and there not coming, to NO ONE delivering my box as I paid for, I am done with Uhaul forever. I will be sure to tell all of my friends about how terrible this was as well.

Wade J. 
Rating:
5.0

Customer did not leave a comment.

Matthew K. 
Rating:
5.0

I loved dealing with the (in person) local store, however, online and their call center was a horrible experience. In my opinion, the call center "up charges" you for services you dont need. When I need a truck for 3 days, I dont need it for 7. I needed a truck from PA to Alabama and back. They try to throw you into a one-way that is ((far more)) expensive than just paying the straight .79 a mile charge. Again, in my opinion, they fudge the numbers to their favor on a one-way... I think they manipulate the numbers with the taxes, insurances to their advantage, so its more money in their pocket. They probably do this bec they can get that money back.. They will NOT tell you the exact tax you will have to pay either. If I live in PA, you should be able to tell me EXACTLY what tax I will owe you.... I actually had one of their online associates, tell me if she told me, she could lose her job.. Something funny about that comment that was made to me!!! Made me not trust UHAUL... I also had a male associate at their call center lie to me, telling me I will get a brand new truck bec of the 1600 mile ride. I also didn't like that I could not reserve a month out from my trip. The only helpful person online was April, but even she was constrained to their policies.. The algorithms used to calculate the amount due in their computers tend to favor the company and NOT the consumer.. Erie local store was fantastic. I even had an associate tell me at one of Erie local stores that the call center is always screwing things up for them... I wonder why?? I agreed with him. Erie local stores, 10 stars, online-- minus 20 stars...

MARK G. 
Rating:
1.0

The lady that was supposed to connect the trailer to my truck only sat the hitch on top of the ball and connected the light plug. I was not even half was home on the interstate in a rain storm and the trailer disconnected from my truck. It scared me to death trying to get pulled over and not cause an accident. I tried to call the site and could get no answer so turned to family to help me so I got home. I have rented through UHAUL several times and never had an experience like this. I was so scared and never should have felt that way. I would like to speak to someone more about this in person

Aimee F. 
Rating:
4.0

Nothing keep up the good work

Brian S. 
Rating:
5.0

Customer did not leave a comment.

Abbas W. 
Rating:
3.0

I found garbage behind the seats. The truck rattled when i pressed the breaks. It hydroplained when i turned on the highway at aboutb10 mph. I also reserved a 26 ft truck abd an appliance dolly which the location had no appliance dollys.

Kyle D. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
1.0

The employee handling my rental was rude and condescending, U Haul for all my concerns, and when i complained more and drew issues to their attention, I was told "I only work here this is not my company. Over all a terrible experience and I will never use uhaul again. Apparantly you condone this behavior because it happened at both pick up and delivery.

BRUCE E. 
Rating:
5.0

Ryan was great. I needed to flex on my instillation date as I live out of town and don't get to the city every day. The install was quick and finished ahead of promised time.

Eric A. 
Rating:
5.0

Nothing

MARNA C. 
Rating:
5.0

Customer did not leave a comment.

WILFREDO F. 
Rating:
5.0

Customer did not leave a comment.

FREDERICK P.  |  First Impressions 
Rating:
5.0

Nothing! The check in and check out process was super easy, very friendly staff, extremely helpful!

Matthew G. 
Rating:
5.0

Great sales clerks

CHERYL A. 
Rating:
3.0

Customer did not leave a comment.

JERAMY T. 
Rating:
2.0

The entire experience was dissapointing. I called the National Call Center and rented a 26 ft. truck. I was directed to a location on the West side of Erie near the time of closing. I drove there only to find that they did not have the truck. I was told that the Call Center mistakenly sent me to the wrong location. The correct location where the truck was at was on the other side of town. I barely had enough time to get to the other location before it closed. When I arrived they informed me that they had no appliance dollies to rent me even though it was part of the contract.

STEVEN P. 
Rating:
5.0

Seats had stuff on them but other than that it was a awesome ride

Stacy I. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Honor a reservation. Mine change 2 times.

William S. 
Rating:
5.0

Customer did not leave a comment.

DARYL G. 
Rating:
5.0

Customer did not leave a comment.

Randy E. 
Rating:
5.0

Customer did not leave a comment.

Rodney S. 
Rating:
5.0

More appliance dollars

Robert N. 
Rating:
3.0

I made an appointment 2 weeks later I checked to see how progress was going they said there was no appointment so I had to make another appointment they installed the wrong electrical

James K. 
Rating:
5.0

Customer did not leave a comment.

Timothy T.  |  First Impressions 
Rating:
5.0

Longer dollies/carts would be helpful as some items ( couch, long dresser etc) are longer than what fits on the cart and using 2 carts does not steer well.

JOE Z.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaime R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elissa p.  |  First Impressions 
Rating:
4.0

Only thing I feel is not good is the pillar space inside the unit we received..it takes up some much needed space for us.

KEVIN E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank M.  |  First Impressions 
Rating:
2.0

they were the best > NOT!!!

Daniel G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

larry k.  |  First Impressions 
Rating:
5.0

I really appreciate the drive in bay for unloading. in our weather, it's a real help. other storage it's all outdoor back up to a loading dock. So glad you provide flat trucks.

Donna W.  |  First Impressions 
Rating:
5.0

The gal at the desk was very knowledgeable and helpful.

amy p.  |  First Impressions 
Rating:
5.0

Very nice facility, but I miss KMart

Robert L.  |  Online Move In 
Rating:
5.0

I've been very impressed with the cleanliness, the security, and the ease of moving my belongings into this U-Haul facility. The setup is great and easy to use. Thank you!

Dennis K.  |  Online Move In 
Rating:
5.0

The gal that helped me get my storage unit set up was very nice. She made the experience very easy.

Kyle C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cathy M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADAM B.  |  First Impressions 
Rating:
5.0

I dealt with 2 different guys and both were super helpful and made things smooth and simple! Ryan and Josh (?? I think). I dealt with the other 2 locations in Erie and had garbage customer service with both, but the staff at E Grandview was awesome to work with

Leah R.  |  First Impressions 
Rating:
3.0

They told us they didn’t have the size that we reserved. When we questioned them they suddenly “found” the size we reserved.

Scott C.  |  First Impressions 
Rating:
5.0

Ive filled out the survey three times now witb errors each time it is submitted. Im not sending it again. The facility is extraordinarily clean and well maintained. Security is second to none. Very easy process. I would recommend to everyone

Patrick M.  |  First Impressions 
Rating:
5.0

No card is actually needed to enter or exit the storage facility, anyone can go in, so not sure how secure the storage is from vandals or thieves. No security personnel in the facility could be potential place for an assault, i would not feel safe going in alone.

Donald G.  |  First Impressions 
Rating:
5.0

The staff was awesome. Tiarra was very friendly and explained everything very clearly. The units were extremely clean!!! I was very impressed!!!

Natalie N.  |  First Impressions 
Rating:
5.0

I rented a moving truck and a storage unit for the first time, and the process was quick and easy. The employees I spoke with on the phone and at the U-Haul center were professional and helpful. Very happy with my experience here!

Jennifer L.  |  First Impressions 
Rating:
5.0

I had a last minute emergency move reserving a truck and unit was easily accomplished and a huge weight taken away off of my shoulder, and at pickup employees were quick and pleasant

Andrew J V.  |  First Impressions 
No reviews have been submitted for this location.

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