Customer did not leave a comment.Daniel M. | First Impressions
Customer Reviews for U-Haul Moving & Storage of Erie
Erie, PA 16504
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- Propane exchange
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.rashelle j. | First Impressions
Mobile pickup was terrible. Could never complete the process after a long wait period. Had to finally go inside and still had to wait a good while to get everything done. Would not recommend.CHUONG L.
Customer did not leave a comment.Harold N.
Great service and people!James B.
Everything was fine.Virginia W.
Nothing to improveGERALD R.
Improve app, tried using self checkout, was great picking up but wouldn't accept photos on return. Pulled into checkout area, employee was very prompt, friendly and got me checked out right away.Darcy W.
Customer did not leave a comment.Cheryl W. | Overall Experience
Customer did not leave a comment.Brian G. | Overall Experience
Excellent service and friendly staff opening and closing was super easyIshmael T. | Overall Experience
Late fees should be discussed up front at signingRobin T. | Overall Experience
A little pricy but good all in allSusan M. | First Impressions
Customer did not leave a comment.Zachary M.
This location was excellent, and Kylie was super nice.. however my original reservation was for 337 W 12th St 16502. I didn't realize that reservation pick up times were exact , so when I got to place at 4:30pm instead of 3pm I was informed by a very stoic woman that my 24hr reservation, that was held with major credit card, was now due back at 9am because I was late and hadn't called so they rented it out to someone else at 9am the next day .There were no more available at this location so I had to go to across town to a different location. I never received a Courtesy call or email to see if I was still planning on picking up Truck. At no point was there an apology. She just simply stated "You didn't pick it up on time. or call." I asked if there was anything they could do and then she informed me that there was one available at E Grandview location if I wanted I could go there and pick it up. *Not customer friendly at all! Isn't a 24hr reservation exactly that! What's the purpose of holding reservation with a credit card!Maria J.
Customer did not leave a comment.Jonathan O. | First Impressions
Customer did not leave a comment.STEPHEN A.
Customer did not leave a comment.Tinisha J. | Overall Experience
Ordered and got it the same day, within an hour actually, less than 2 miles from where I lived. The trailer worked perfectly for the job. The customer service was great. Only complaint was perhaps the you tube videos, making the return process much more complicated than it actually was.SUSAN B.
Two pieces of furniture got slightly damaged due to the way James Breter Co. packed them. And your team had a hard time knowing delivery status in regarding moving help who was picking them up and delivering/unloading them.Chuck B.
Very knowledgeable and helpful staff. Have been there several times and always have had a good experience.BARBARA K.
The app for returning the truck or equipment was absolutely horrible I could not return truck with the app ..MICHELLE G.
maybe a newer truck, this truck was sounding a little pitiful..lol but the service was excellent!Steven W.
Customer did not leave a comment.Tony M. | Overall Experience
They are so helpful and do there best to find what you need! Go above and beyond, Thankyou!michelle t. | First Impressions
Had a communication problem but they took care of me, I was satisfied.Shirley m. | First Impressions
Great place for short term storage!Colleen T. | Overall Experience
Customer did not leave a comment.Joanna P.
Everyone at Uhaul was very professional. The truck ran like it needed some TLC very sluggish. Thank you Cheryl.CHERYL A.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.Lynn P. | Overall Experience
Customer did not leave a comment.Ryan N.
Customer did not leave a comment.Leisa L. | Overall Experience
Customer did not leave a comment.RAYMOND L.
Customer did not leave a comment.Owen N.
Customer did not leave a comment.Jackie B. | Overall Experience
Thank you! Great staff and very clean .Ollie L. | Overall Experience
The service girl was really nice and got our truck for us. She was very knowlgedable and professional.RITA C.
The staff in Erie were very friendly and helpful. The storage facility was very clean and well lit.Christina F. | Overall Experience
Outstanding storage experience.David A. | Overall Experience
I was called the week prior to the installation Toto he baseâ€¦. very nice. Great customer service. Very friendly and helpful! Made you feel like they valued me as a customerâ€¦ both the young lady who checked me in and the gentleman who didn't installation refreshing to find people who like their job and give high quality service!James T.
been trying to get a hold of someone. They billed be $9.and some cents for gas and I put gas in above when I left. need a responceCHARLES T.
Nothing. The young Lady that opened the doors at 9:00 AM PROMPT was efficient and had me out the door in .20 Mins. The Gentleman that checked me in was courteous, friendly, and assisted in dropping the trailer. All good stuffFRANK B.
Was a relatively short term rental, and all went very well. Would recommend to anyone I know and would also rent here again.Ernest M. | Overall Experience
Customer did not leave a comment.Josh E. | Overall Experience
Van was not ready at reserved time. Waited an hour before it was readyRich K.
Great experienceJonathan W.
I do not blame a bad reservation and having to drive an hour on the pick up location. The pick up location was Awesome! The reservation system, getting put on hold due to an error, getting disconnected made this a lot more stressful. Plus having to drive an hour because the equipment reserved was at a different location. Calling a local supervisor did get it sorted outMICHAEL S.
Customer did not leave a comment.Yanic P. | Overall Experience
Customer did not leave a comment.Robert D. | Overall Experience
Customer did not leave a comment.Mark M. | Overall Experience
Customer did not leave a comment.MARK M.
Customer did not leave a comment.Jerrad E.
Customer did not leave a comment.M. Elizabeth W.
Very pleased with the level of service provided by the staff at this location. Will definitely use again for future truck rental needs and will recommend to my family and friends.CHESTER C.
Your staff was very professional. The facility as well as your truck was very clean. The staff at this location was pleasant and helpful. I would recommend a friend or family member.DIONNA B.
Make sure fuel level on contract matches actual levelJOHN O.
Keep up the good work!Nicole M.
Customer did not leave a comment.Lorissa C. | Overall Experience
Customer did not leave a comment.CHRISTINA J. | First Impressions
Cocky attitude from GM rates for rental jacked up because nothing provided for hooking up to tow vehicle unless purchased. Excuse was “50% not returned “ paid more for ball slide than rental, light connection on trailers not compatible with yourtow attachment installed by uhaulDaniel V. | Overall Experience
Customer did not leave a comment.Ken S. | Overall Experience
One of the 2 trucks we reserved 6 weeks in advance suddenly wasn't available and we were told we could pick one up from another location but it wouldn't be ready for 4 hours. We had the movers all ready at our home waiting. The 50 dollars you get back is not at all worth the inconvenience. Will never use them again. I'll try a competitorHOBART C.
Customer did not leave a comment.ERIC C.
My reservations for this rental were for the Pittsburgh Ave location. When I arrived I was sent to the grandview location because Pittsburgh ave didnt have my rental availableCHARLOTTE F.
Customer did not leave a comment.BENEDICT L.
Improve website interface. I had to use this location because of an issue with the booking website from 11 days prior. The staff I dealt with was extremely helpful, and made an unpleasant situation more than manageable.DONALD C.
My original reservation was at the 1505 Pittsburgh Ave location in Erie, PA. Got there 30 minutes prior to our reservation time and they had no trailer for us. They said the person who had it before us was due at 9am that day and had not brought it back yet (almost 5 hours late). Employees were indifferent to our situation. No one had called or texted us a heads up prior to this situation. We had to ask and persist that they check surrounding area Uhauls to see if they could locate us another trailer, which they finally did with some prodding. Overall not impressed with the help, concern, and thoroughness of the customer service. We then had to drive across town to get a trailer at the East Grandview location. No discounts, no apologies, not even a blink of the eye. As a great wise man once said "You know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them."ROBERT W.
Customer did not leave a comment.JORDAN C.
Quick pick up and drop off. Good customer service would use again.DANIEL H.
The employees at this Uhaul are very polite and make you feel welcomed. I will definitely rent from them again.BEATRICE F.
Customer did not leave a comment.Kenneth S. | First Impressions
Customer did not leave a comment.JEFFREY W.
From start to finish, this was a terrible experience and I will never use uhaul again. From being charged many times the incorrect amount, to being told whileI hired movers, uhaul did't hire them and there not coming, to NO ONE delivering my box as I paid for, I am done with Uhaul forever. I will be sure to tell all of my friends about how terrible this was as well.Wade J.
Customer did not leave a comment.Matthew K.
Good staff and great space! Only concern was the amount of trash left behind by others inside the pull in.Tica N. | Overall Experience
Customer did not leave a comment.Daniel F. | Overall Experience
I loved dealing with the (in person) local store, however, online and their call center was a horrible experience. In my opinion, the call center "up charges" you for services you dont need. When I need a truck for 3 days, I dont need it for 7. I needed a truck from PA to Alabama and back. They try to throw you into a one-way that is ((far more)) expensive than just paying the straight .79 a mile charge. Again, in my opinion, they fudge the numbers to their favor on a one-way... I think they manipulate the numbers with the taxes, insurances to their advantage, so its more money in their pocket. They probably do this bec they can get that money back.. They will NOT tell you the exact tax you will have to pay either. If I live in PA, you should be able to tell me EXACTLY what tax I will owe you.... I actually had one of their online associates, tell me if she told me, she could lose her job.. Something funny about that comment that was made to me!!! Made me not trust UHAUL... I also had a male associate at their call center lie to me, telling me I will get a brand new truck bec of the 1600 mile ride. I also didn't like that I could not reserve a month out from my trip. The only helpful person online was April, but even she was constrained to their policies.. The algorithms used to calculate the amount due in their computers tend to favor the company and NOT the consumer.. Erie local store was fantastic. I even had an associate tell me at one of Erie local stores that the call center is always screwing things up for them... I wonder why?? I agreed with him. Erie local stores, 10 stars, online-- minus 20 stars...MARK G.
The lady that was supposed to connect the trailer to my truck only sat the hitch on top of the ball and connected the light plug. I was not even half was home on the interstate in a rain storm and the trailer disconnected from my truck. It scared me to death trying to get pulled over and not cause an accident. I tried to call the site and could get no answer so turned to family to help me so I got home. I have rented through UHAUL several times and never had an experience like this. I was so scared and never should have felt that way. I would like to speak to someone more about this in personAimee F.
Nothing keep up the good workBrian S.
Customer did not leave a comment.Abbas W.
Customer did not leave a comment.Toni m. | Overall Experience
I found garbage behind the seats. The truck rattled when i pressed the breaks. It hydroplained when i turned on the highway at aboutb10 mph. I also reserved a 26 ft truck abd an appliance dolly which the location had no appliance dollys.Kyle D.
Customer did not leave a comment.DAVID L.
Customer did not leave a comment.CORRANDIUS J. | Overall Experience
The employee handling my rental was rude and condescending, U Haul for all my concerns, and when i complained more and drew issues to their attention, I was told "I only work here this is not my company. Over all a terrible experience and I will never use uhaul again. Apparantly you condone this behavior because it happened at both pick up and delivery.BRUCE E.
Excellent clean facility, environment controlled. Moving carts are available. Very good unloading/loading zones.LORIN B. | Overall Experience
Ryan was great. I needed to flex on my instillation date as I live out of town and don't get to the city every day. The install was quick and finished ahead of promised time.Eric A.
Customer did not leave a comment.WILFREDO F.
Customer did not leave a comment.FREDERICK P. | First Impressions
Nothing! The check in and check out process was super easy, very friendly staff, extremely helpful!Matthew G.
Great sales clerksCHERYL A.
Customer did not leave a comment.JERAMY T.
The entire experience was dissapointing. I called the National Call Center and rented a 26 ft. truck. I was directed to a location on the West side of Erie near the time of closing. I drove there only to find that they did not have the truck. I was told that the Call Center mistakenly sent me to the wrong location. The correct location where the truck was at was on the other side of town. I barely had enough time to get to the other location before it closed. When I arrived they informed me that they had no appliance dollies to rent me even though it was part of the contract.STEVEN P.
Seats had stuff on them but other than that it was a awesome rideStacy I.
Customer did not leave a comment.James S.
Honor a reservation. Mine change 2 times.William S.
Customer did not leave a comment.DARYL G.
Customer did not leave a comment.Randy E.
Customer did not leave a comment.Rodney S.
More appliance dollarsRobert N.
Customer did not leave a comment.Denise S. | Overall Experience
The day staff was fantastic. Repeated after having an expectation set of being able to access my unit, I was not. The worst part was having many, many phone calls and multiple messages go completely unanswered and unturned. A spit in the face as a customer. I have closed my unit and moved my stuff elsewhere.Justin C. | Overall Experience
I made an appointment 2 weeks later I checked to see how progress was going they said there was no appointment so I had to make another appointment they installed the wrong electricalJames K.
Customer did not leave a comment.Desiree J. | Overall Experience
because i was a little late on retuning on your off day i was charged for a 2nd day i will never use you againTHOMAS B.
We have no complaints! Service was quick & efficient, both in pick up and drop off, and the ladies at the service counter were wonderful!!VIVIAN K.
U-Haul East Grandview location has an excellent staff. They are professional friendly and know what they're doing. Sometimes it takes a while for phone calls to go through. Great service !JAMES B.
I repeatedly was denied access to the storage unit prior to 10pm. Multiple calls to the after hours help manager number went unanswered and unreturned. The service during the day was fine, but I will not be back. Last night I was denied access again prior to 10pm and it REALLY screwed me over. I will be cancelling my unit before the end of the current billing cycle and moving to another location.JUSTIN C.
Great people and experience. Professional, smart, polite. Job well done. Made the day local move easy. Thank you.Stanley G.
Very good customer service. Prompt courteous and fully explained everything.Linda W.
Customer did not leave a comment.Susan H.
Customer did not leave a comment.MARY S.
Customer did not leave a comment.Timothy T. | First Impressions
Longer dollies/carts would be helpful as some items ( couch, long dresser etc) are longer than what fits on the cart and using 2 carts does not steer well.JOE Z. | First Impressions
Customer did not leave a comment.Emily A. | Overall Experience
People I spoke to on the phone were not helpfulAlassia R.
Longer dollies would be very helpful, useful, and convenient as some items to be tired are bigger and longer than can fit correctly on the dollies available and using two at the same time to fit the items does not steer well at all. Other than that, great and very clean facility, kind and courteous staff, and easy process all around. Thank you!JOE Z.
We returned the truck after hours so we had no contact with personnel.... But very glad to be able to rent a truck.Pascal L.
Very smooth and easy to navigateDEANNA B.
Staff was rude and they didn’t care about customer serviceSCOTT M. | Overall Experience
The job was not finished, got home later to see that the side panel was not put back together where they hooked up the wiring I am not happy about something that cost over 400.00 and was not done right !!!!!! No ink cartridge for their printer for a receipt also at facility !!Chuck D.
Customer did not leave a comment.VIRGINIA W.
Owner was awesome. Had hitch installed here and rented trailer. Excellent serviceJoseph A.
Customer did not leave a comment.Ron M. | Overall Experience
Customer did not leave a comment.SHELDON T.
Customer did not leave a comment.kaitlyne m. | Overall Experience
Customer did not leave a comment.Jaime R. | First Impressions
Customer did not leave a comment.Charles B.
Customer did not leave a comment.Joseph H.
Customer did not leave a comment.AMY W. | Overall Experience
Get my reservation right next timeRaymond W.
Customer did not leave a comment.Jessica L. | Overall Experience
Customer did not leave a comment.JESSICA L.
Customer did not leave a comment.Cheryl W. | First Impressions
I paid over $2000.00 for a 20' truck that had front suspension problems.loose joints and bad alignment.not fun to drive long distance with a death grip on the steering wheel!!Todd M.
Keep up the great professionalism.ROBERT H.
Customer did not leave a comment.elissa p. | First Impressions
Customer did not leave a comment.PETERA S.
Sorry if I knew that had to walk a half a block just get to my stuff and take a trip every time I wouldn't have rented my storage in the fitplace. In my health condition i could used a place closer to the front of the bin g so I have looked for and found a better location and will be moving out this month.WILLIAM D.
Customer did not leave a comment.Greg R.
The store was very clean and well-maintained. However once my truck was loaded and I was on the road the engine light came on. I filled the tank and then the engine light went off. They were very pleasant customer service wise, however, the equipment was not great and there was dog hair everywhere.PAMELA B.
Customer did not leave a comment.Frank M.
Only thing I feel is not good is the pillar space inside the unit we received..it takes up some much needed space for us.KEVIN E. | First Impressions
Customer did not leave a comment.Willard S. | Overall Experience
Kaitlyn was very helpful in providing installation costs for a hitch to my Lincoln and scheduling an appointment. When I arrived with my auto for the install of the hitch, Ryan friendly and efficiently had the work completed. Will definitely share with my friends. Uhaul should be extremely proud of your representatives. Thank you. DeeDee M.
Customer did not leave a comment.ANDREA H.
It was surprisingly easy to rent a van to go camping. We had more than enough room for all our gear. Easy pick up and quick easy drop off.SHEILA H.
Customer did not leave a comment.Frank M. | First Impressions
Customer did not leave a comment.Cynthia S.
Twice now I have received outrageous bills after my rental with a promissory note filled out on my name. No phone call, no email or no correspondence whatsoever to resolve matters just an email with hundreds of dollars of promissory notes??? Shady business U-Haul!!!SCOTT M. | First Impressions
Front desk guy was very friendly and quick.David A. | First Impressions
Customer did not leave a comment.Christina F. | First Impressions
Customer did not leave a comment.Robert S. | Overall Experience
Was not happy with decision making with staff.William D. | First Impressions
Customer did not leave a comment.Melanie B. | First Impressions
I enjoyed using the app. Prior to obtaining the rental, it would've been good to know that I would need to have a second person to verify information. When I used my wife, she thought she was receiving a prank call. It delayed the process.stephen Z.
Customer did not leave a comment.Nathan N. | First Impressions
they were the best > NOT!!!Daniel G. | First Impressions
Customer did not leave a comment.Josh E. | First Impressions
Customer did not leave a comment.Bob H. | Overall Experience
Customer did not leave a comment.Tamara D. | First Impressions
Customer did not leave a comment.larry k. | First Impressions
Customer did not leave a comment.tony m. | First Impressions
Customer did not leave a comment.LAWRENCE A. | Overall Experience
Customer did not leave a comment.Jon H. | Overall Experience
Customer did not leave a comment.Nancy L. | First Impressions
Customer did not leave a comment.Stephanie S. | Overall Experience
Everything is great expect the fact that no employees are EVER wearing masks when you walk in. That’s the only reason it’s not five stars.Eric K. | Overall Experience
I really appreciate the drive in bay for unloading. in our weather, it's a real help. other storage it's all outdoor back up to a loading dock. So glad you provide flat trucks.Donna W. | First Impressions
While the storage facility was everything it needed to be, an employee gave me incorrect information regarding billing and the manager of the location was less than helpful. It wasn’t until I contacted Ean in upper management that I settled it. I wouldn’t recommend this location due to the lack of training regarding policy for their employees.Michelle A. | Overall Experience
The gal at the desk was very knowledgeable and helpful.amy p. | First Impressions
Very nice facility, but I miss KMartRobert L. | Online Move In
I've been very impressed with the cleanliness, the security, and the ease of moving my belongings into this U-Haul facility. The setup is great and easy to use. Thank you!Dennis K. | Online Move In
The gal that helped me get my storage unit set up was very nice. She made the experience very easy.Kyle C. | First Impressions
Customer did not leave a comment.Cathy M. | First Impressions
Every employee was very helpful and courteous each and every time I called or stopped in to ask a question. The first month of free storage with a truck rental was a nice bonus.Thomas F. | Online Move In
Customer did not leave a comment.Carlo R. | First Impressions
Customer did not leave a comment.ADAM B. | First Impressions
I dealt with 2 different guys and both were super helpful and made things smooth and simple! Ryan and Josh (?? I think). I dealt with the other 2 locations in Erie and had garbage customer service with both, but the staff at E Grandview was awesome to work withLeah R. | First Impressions
They told us they didn’t have the size that we reserved. When we questioned them they suddenly “found” the size we reserved.Scott C. | First Impressions
Ive filled out the survey three times now witb errors each time it is submitted. Im not sending it again. The facility is extraordinarily clean and well maintained. Security is second to none. Very easy process. I would recommend to everyonePatrick M. | First Impressions
The online system assigned me a non-existent room that was not on the map. When I went to in-person service, they were very courteous, efficient, and helpful and resolved the problem. The online system needs to be corrected to solve this problem. Otherwise, I had no problems and was very satisfied in the end.Jane D. | Online Move In
No card is actually needed to enter or exit the storage facility, anyone can go in, so not sure how secure the storage is from vandals or thieves. No security personnel in the facility could be potential place for an assault, i would not feel safe going in alone.Donald G. | First Impressions
The staff was awesome. Tiarra was very friendly and explained everything very clearly. The units were extremely clean!!! I was very impressed!!!Natalie N. | First Impressions
I rented a moving truck and a storage unit for the first time, and the process was quick and easy. The employees I spoke with on the phone and at the U-Haul center were professional and helpful. Very happy with my experience here!Jennifer L. | First Impressions
I had a last minute emergency move reserving a truck and unit was easily accomplished and a huge weight taken away off of my shoulder, and at pickup employees were quick and pleasantAndrew J V. | First Impressions
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!