Customer Reviews for U-Haul Moving & Storage of Escanaba

742 reviews

801 N Lincoln Rd   Escanaba, MI 49829

(906) 553-4042

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(906) 553-4042

801 N Lincoln Rd
Escanaba, MI 49829

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everything was perfect and met my needs.

LAURIE K. 
Rating:
5.0

Customer did not leave a comment.

Nathan W. 
Rating:
5.0

wonderful staff - friendly and helpful

Clare B.  |  First Impressions 
Rating:
5.0

Always helpful staff. This is a great place to rent.

Peggy O. 
Rating:
5.0

The staff especially Jake was top notch. Appreciated the customer service there!

james b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

REBECCA ANN B. 
Rating:
4.0

Customer did not leave a comment.

Heather G. 
Rating:
5.0

The manager was very helpful as was the call center person. I have not used the storage facility yet, but have reserved with them.

Linda W.  |  Online Move In 
Rating:
5.0

Very nice person that helped me during check out. Keep being friendly, I have no complaints very easy to work with. 2nd time this summer I have used this location and both times the workers were super nice and helpful

Vanessa K. 
Rating:
5.0

I loved the uhaul storage unit

kristie e.  |  Overall Experience 
Rating:
5.0

The Woman that helped me hook up the trailer I rented was more than gracious. She was helpful, polite and was knowledgeable of her job.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Dominic D.  |  First Impressions 
Rating:
5.0

Very helpful and knowledgeable employee!

Michelle C. 
Rating:
5.0

Customer did not leave a comment.

Jeff M. 
Rating:
4.0

Customer did not leave a comment.

Michael W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
5.0

Staff was very professional and helpful.

Joel S. 
Rating:
5.0

Customer did not leave a comment.

Chelsea C.  |  First Impressions 
Rating:
5.0

Fantastic group!

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Joseph N. 
Rating:
5.0

Customer did not leave a comment.

Dani B. 
Rating:
5.0

Customer did not leave a comment.

Aaron F. 
Rating:
5.0

Everything went great

Brett A. 
Rating:
5.0

excellent location and very clean

David P. 
Rating:
4.0

Customer did not leave a comment.

Dean M. 
Rating:
5.0

quick sign in...checkout. van was perfect! Thank you.

susan S. 
Rating:
5.0

Awesome storage facility, very well maintained and managed. I felt comfortable leaving my most valuable things under their security.

JARED MICHAEL T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

barbar H. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Customer did not leave a comment.

Dani B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Richard C.  |  Online Move In 
Rating:
5.0

The service from the employee today was great & the truck was very helpful. Thank you!

Robbie D. 
Rating:
5.0

Great customer service but you need more help. Being a former field rep I understand your frustration but I also understand the customers frustrations also. Being spread to thin is stressful on employees and affects customer service.

timothy W. 
Rating:
5.0

Customer did not leave a comment.

Joseph K. 
Rating:
5.0

I was really pleased with the way the staff member helped me. I have never used self storage before and she ran me through everything. Very nice job!

Lisa M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RORY SCOTT M. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

Ronald J. 
Rating:
5.0

Friendly well knowledgeable people working there

Kathy V. 
Rating:
5.0

The people were friendly both picking up and dropping off the trucks

Patricia S. 
Rating:
5.0

Customer did not leave a comment.

Daniel b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE G. 
Rating:
5.0

Customer did not leave a comment.

JOHN L.  |  Overall Experience 
Rating:
4.0

A little slow to get waited on for the drop off. otherwise great.

Mark O. 
Rating:
5.0

Customer did not leave a comment.

Alex f.  |  Overall Experience 
Rating:
4.0

Adjust safety chain length for the type of vehicle towing. We had to do this ourselves.

DEREK L. 
Rating:
5.0

The side of my ubox container was damaged and so was my tv that was directly on the other side of that spot in the container. Big crack in the screen and the housing was crushed.

brian W. 
Rating:
4.0

I did not receive a copy of my invoice as I was told I would.

James W. 
Rating:
5.0

The representative was super helpful, he went above and beyond!

Mary M. 
Rating:
2.0

This is typical of my UHaul experience: I did not pick up a container at Escanaba, MI. I had to call several times, and each time no matter who I talked to, they did not seem to know what they were taking about. I got conflicting information or no information. I would not use UHaul for a long distance move again and recommend finding a different service.

Deanna W. 
Rating:
5.0

The previous manager didn't hold the storage units we had reserved online. When we arrived in Escanaba,the new manager fixed the the problem and got us the needed units to store the contents of a fully loaded 26 foot truck. Many thanks to him for what he did. We unloaded the truck the next day in short order and everything is safe and dry for the next several months until our new home is built. Thanks to the new manager.

Robert and Jennifer S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa K. 
Rating:
5.0

Customer did not leave a comment.

Jeff S. 
Rating:
5.0

Customer did not leave a comment.

LUCINDA WEIGHOUS Z. 
Rating:
3.0

Make sure the trailer isn't full of trash and get inspected before letting the customer drive off. We spent more time cleaning it than packing and unpacking it. Then was told it wasn't their fault bc people put trash in there so they don't have to take care of it. It was rather disgusting and we do have pictures if needed.

Adam H. 
Rating:
5.0

Customer did not leave a comment.

Amie H. 
Rating:
5.0

The personnel were friendly and vert helpful

Theresa P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
4.0

I was late a couple different times on storage rent, but when paid in full there were two occasions where the lock you guys put on my unit wasn't taken off after paid. The second time was three weeks later. To save the embarrassment of the customer to have to ask you to remove the lock. I recommend you unlock it immediately after the rent is paid in full. This way it doesn't get forgotten about like it was for me. Otherwise my experience here was pleasant.

KALEB D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candace S. 
Rating:
3.0

Made reservations online the day before, got there and they said the reservation was for the day I made it. Representative said it wasn't available that day, so I made it for the next. The facility deleted it and made the correct date change. The only draw back, it took at least 40 minutes to get the computer and payment correct for a six hour car trailer rental. The employee s apologized,but we still had to stand there and wait. Good thing we were the only ones in the store. The trailer worked great once the computer work was done

Quinn B. 
Rating:
5.0

Very pleased with the Escanaba U Haul location. Worked efficiently with Guindon movers for an efficient transport with friendly, caring service with our move.

Jill H. 
Rating:
5.0

Customer did not leave a comment.

Chris H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAWN G. 
Rating:
5.0

Customer did not leave a comment.

TAMI P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chelsea P. 
Rating:
5.0

Customer did not leave a comment.

REBECCA ANN B. 
Rating:
5.0

Customer did not leave a comment.

Philip A. 
Rating:
5.0

Customer did not leave a comment.

Philip A. 
Rating:
5.0

Only issue was not getting canceled when I called the first time. Besides that 100% great!

paul c.  |  Overall Experience 
Rating:
5.0

The girl that signed me up was amazing and helped me so much considering my situation she deserves a raise or recognition something anything she made my day so much better I was so depressed and not well n she made it easier for me

Krysti R.  |  First Impressions 
Rating:
4.0

I will not recommend U-Haul to anyone because the roadside service never assisted and the wait times on the phone or online are HOURS LONG.

patrick R. 
Rating:
5.0

Customer did not leave a comment.

NuWay L. 
Rating:
4.0

Customer did not leave a comment.

John T. 
Rating:
4.0

Return was earlier than expected and did not appear to interfere with overall operations at this site. Staff were immediately available to check over equipment and verify fuel and mileage as soon as we arrived. Return took about 5 minutes.

Joe K. 
Rating:
4.0

Uhaul customer service wait times are very bad. Never got roadside assistance and gave up trying after after multiple attempts over 10 hr period. I'm reccomending people stay far away from uhaul.

patrick R. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Staff were very helpful.

William R. 
Rating:
4.0

Customer did not leave a comment.

Gerry S. 
Rating:
5.0

Customer did not leave a comment.

Leilani W. 
Rating:
5.0

Fix it so your site reads the drivers license pictures and they don't have to retake pictures at the site.

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Shalee L. 
Rating:
4.0

Customer did not leave a comment.

Timothy R. 
Rating:
3.0

the lady that works there was nice and was willing to help so I give her props but the guy that was working during my pick up time was rude.

NICHOLAS JOSEPH D. 
Rating:
5.0

Customer did not leave a comment.

Edward L. 
Rating:
5.0

Customer did not leave a comment.

Angelina E. 
Rating:
5.0

Very friendly and quick. Great experience dropping of the trailer.

Paul D. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Perfect service nothing wrong with it they were very helpful.

Connor T. 
Rating:
5.0

The crew at the Escanaba, Michigan location are awesome! Christine and Matt were both very helpful and pleasant.

Carolina B. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

drop off went flawlessly and I was on the road in 10 minutes.

James P. 
Rating:
3.0

Computers down so could pick up at assigned time. Inside f trailer was clean but outside was very dusty and dirty.

Kevin A. 
Rating:
3.0

The young woman who checked us in was very pleasant and seemed competent; despite apparently having to work alone and being overwhelmed with customers. The young man who checked us out was quite the opposite in every respect. Regarding the vehicle itself, on the up side, it was ideal for our purposes and comparatively easy to operate. On the down side, we received absolutely no instruction, and the vehicle was noisy, filthy and REEKED of cigarette smoke.

doris H. 
Rating:
5.0

Trailer Wiring was broken and we wasted a good 1/2 looking at my truck as the issue

DAVID CHARLES V. 
Rating:
1.0

My U-Box arrived 8 days late! That is terrible. I was never told why. My experience in Escanaba was very poor. I went in the morning to pick up the ubox but there was a gas leak and we had to leave and come back later. Then we went back in the afternoon but I could not pick up the box on that day at all because the “forklift truck had a dead battery” according to the manager. The next day, one day late already, her computer system was down and that was another delay! It was all in all a very bad customer experience and I would not recommend U-Haul.

Janet P. 
Rating:
5.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

Representative at the location was very helpful and friendly. There is no need for comments on improvement. Was satisfied with this rental experience.

collette B. 
Rating:
4.0

The cab of the truck was very dirty. Ther was no cruse control when I was told there was. I will say that the manager did help us get the truck we needed I had to sweep out the bed of the truck. Other then that it was ok

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Beverly V. 
Rating:
4.0

Customer did not leave a comment.

Tim W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryan M. 
Rating:
2.0

The company customer service claimed they had no control over the storage facility I was renting from. The escanaba facility was left in the hands of a single, over whelmed person who could not or would not answer messages or phone calls during business hours. I was being charged for two units, despite only one having a lock, and even though the second one was clearly empty and unused the Manager was unaware until I drove there from another state to cancel both units.

Nicholas A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aaron I. 
Rating:
5.0

Customer did not leave a comment.

Phillip S. 
Rating:
5.0

Great experience…. Pickup and dropping it off in Eagle River, WI. Pickup was in Escanaba, MI.

James H. 
Rating:
5.0

Staff at the Escanaba store were very helpful and made the process easy.

Joan N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aaron A. 
Rating:
5.0

When I picked up the trailer the lady was really nice and help me with my questions I had about the trailer and the time to bring it back she was very helpful

Jose R. 
Rating:
5.0

All Good for the drop off

HOWARD W. 
Rating:
5.0

Customer did not leave a comment.

John I. 
Rating:
5.0

Thank You for your presence and undertow of helping in our family's move.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
4.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Customer did not leave a comment.

DIANE MARIE E. 
Rating:
4.0

Customer did not leave a comment.

Sandor N. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
4.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

GARY DAVID S. 
Rating:
4.0

Customer did not leave a comment.

Joel S. 
Rating:
5.0

Customer did not leave a comment.

paula b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jon B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LINDA MAE S.  |  First Impressions 
Rating:
5.0

So helpful to have the available hours open to go the facility when we needed more boxes for moving

John K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

miranda v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

don w.  |  Overall Experience 
Rating:
5.0

Great staff, super clean. Will use again if needed.

Susan B.  |  Overall Experience 
Rating:
5.0

Kevin Pearson was very helpful and knowledgeable. He was very good at directing new staff at the facility to help me. I couldn’t have facilitated my move without U-Haul in Escanaba

John K.  |  First Impressions 
Rating:
5.0

We really appreciated the climate controlled feature and the drive-in feature.

Fiona L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANANIA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brent W.  |  Overall Experience 
Rating:
5.0

I had quick adequate service. Friendly service. Thank you.

RHONDA LYNN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael K.  |  Overall Experience 
Rating:
5.0

Love my Local U-Haul facility! Brand new and clean facilities. and great staff. They are a go-to resource for me. Thanks!

Alan A.  |  Overall Experience 
Rating:
2.0

The staff on site were always helpful. What I didn’t care for and the reason I left is that my rates constantly went up, and payment was never taken on the day it was supposed to be. This caused unreasonable and unwarranted late fees though there was money in my account every time.

Elijah M.  |  Overall Experience 
Rating:
5.0

The person I talked to was very helpful and did everything he could to meet my needs.

mark d.  |  First Impressions 
Rating:
5.0

Kevin was super helpful. Helped us so much with finding a great location for our lockers. He made our experience great.

paula b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

timothy p.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tim W.  |  First Impressions 
Rating:
5.0

Everything went so smooth once we realized we needed a climate control unit. We were able to get exactly what we needed right away after we called. Very friendly, professional, and efficient.

Cathy K.  |  First Impressions 
Rating:
5.0

Very nice place

JAMES PAUL R.  |  First Impressions 
Rating:
5.0

Excellent service was at all times provided by those working at this location in Escanaba Michigan. Thank you... Sincerely. John G. Moloney

John M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL ANTHONY L.  |  First Impressions 
Rating:
5.0

OMGOSH-Every single employee was friendly, knowledgeable, willing to help in all capacities. The facility is SPOTLESS! The instructions, knowledge and helpfulness of the staff was beyond wonderful. Thank you UHaul staff of Escanaba /(Lincoln Road), Michigan. I could not have done it without you, from renting trucks to using your storage facility to figuring out which boxes to us...you were there for me!!! So appreciative! Steph (Trout) Berman

STEPHANIE B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donna R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline T.  |  First Impressions 
Rating:
3.0

The man at the counter was very rude, Being my first time moving my stuff

Debbie G.  |  Overall Experience 
Rating:
5.0

Olivia is awesome to deal with! Kevin bends over backwards to help us with anything we are in need of. They both are very professional!!

Chris R.  |  Overall Experience 
Rating:
5.0

Amazing as usual!

Michael B.  |  First Impressions 
Rating:
4.0

I had no issues, but the price was a little high. that is my only complaint.

DALE ELROY E.  |  Overall Experience 
Rating:
5.0

Everything is great

kristie e.  |  First Impressions 
Rating:
5.0

The only issue I had was a lot of times the carts were missing/unavailable when other “tenants” were not present.

Angela L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jody j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jonie B.  |  First Impressions 
Rating:
5.0

First off-every single one of your staff has been sooo friendly, polite, helpful, and professional. I have had so much help from learning to drive a truck, to learning how to find my way to my storage unit. Everything is neat, clean, and organized. Your staff is so informative and it is really appreciated. Thank you! Steph

STEPHANIE B.  |  First Impressions 
Rating:
1.0

Lock wasn't in the unit like it was supposed to be. Called and no one called me back. Tried calling the next day and got an incredibly rude woman who wasn't even at the facility. Zero help. Finding another storage place because of the terrible customer service.

Nancy B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Chris R.  |  First Impressions 
Rating:
5.0

Staff provided helpful information for the move.

JAMES C.  |  First Impressions 
Rating:
5.0

All were very helpful and kind. I would recommend their business and services to all my family and friends.

NICOLE ANN W.  |  First Impressions 
Rating:
1.0

You should state a specific late fee date after due date. There were times when I was six days late and didn’t get charged. Yet, if I was there days late on other months I was charged. Also, you are by far, the most expensive storage in our area. Bar none! AND NOW YOU ARE RAISING RATES! So those are the two reasons why I moved to another storage.

wendy N.  |  Overall Experience 
Rating:
3.0

Expensive for Escanaba area storage but overall was fine.

Jessica S.  |  Overall Experience 
Rating:
5.0

Never any issues and Kevin is great!

Jenny S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerri P.  |  Overall Experience 
Rating:
5.0

I have had an excellent experience and I am pleased with everything, that I know, has and will happen.

Margie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dave B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kim d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn C.  |  Overall Experience 
Rating:
5.0

Employee Kevin at the Escanaba store was extremely helpful and thorough.

Erin J.  |  First Impressions 
Rating:
5.0

Kristen was wonderful to work with during my move in. She was very thorough and kind.

Angela L.  |  First Impressions 
Rating:
4.0

According to the agent at the facility, the rain had knocked out the doors for loading and unloading into the storage area. Other than this, it was a good experience.

Norris H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sammy M.  |  First Impressions 
Rating:
1.0

No respect and they break contracts behind your back

Andrew F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobbi C.  |  Overall Experience 
Rating:
5.0

It was a good experience.

Irene W.  |  Overall Experience 
Rating:
4.0

All went well for us and our belongings.

Mark S.  |  Overall Experience 
Rating:
5.0

I really do like the climate storage

Carolyn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WENDI F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda H.  |  Overall Experience 
Rating:
3.0

Prices were different after vehicle return

Marquita J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tina g.  |  Overall Experience 
Rating:
5.0

What more can you say than excellent?

Randal S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy R.  |  First Impressions 
Rating:
5.0

Both Ladies who help me were excellent help. The ladies made the process easy and fast, great service.

Steven F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delta Lodge 1.  |  First Impressions 
Rating:
5.0

Businesslike professional yet friendly Mr Pearson. Great experience. Thorough.

rena r.  |  First Impressions 
Rating: