Customer Reviews for U-Haul Moving & Storage of Escanaba

535 reviews

801 N Lincoln Rd   Escanaba, MI 49829

(906) 553-4042

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(906) 553-4042

801 N Lincoln Rd
Escanaba, MI 49829

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DANIEL ANTHONY L.  |  First Impressions 
Rating:
5.0

OMGOSH-Every single employee was friendly, knowledgeable, willing to help in all capacities. The facility is SPOTLESS! The instructions, knowledge and helpfulness of the staff was beyond wonderful. Thank you UHaul staff of Escanaba /(Lincoln Road), Michigan. I could not have done it without you, from renting trucks to using your storage facility to figuring out which boxes to us...you were there for me!!! So appreciative! Steph (Trout) Berman

STEPHANIE B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Donna R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Nothing thank you

Blake O. 
Rating:
5.0

Customer did not leave a comment.

Ronald J. 
Rating:
5.0

Customer did not leave a comment.

WAYNE MARSHALL P. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
1.0

The personnel at this location rented my trailer out to somebody less than 24 hours from my rental. The customer did not return the rental promptly so my 9 AM reservation time I made 72 hours before I needed it wasn't there. I had to wait for them to get the trailer in over four hours later and drive all the way back to come and pick up the trailer from the project I was working at. The service personnel did try to help me load the trailer but that's when we noticed the trailer while it has a 6‘ x 12‘ inside dimension only had a 4‘9“ wide ramp and I needed to be able to get a zero turn riding mower up onto it with a 62 inch wide deck and that was not possible. The service personnel were very helpful and able to return my money and get me a credit but overall I was not happy with my U-Haul experience in any manner whatsoever.

DONALD CLARENCE B. 
Rating:
5.0

The call went to your corporate office. It would have been much easier if I could have talked directly to the local office instead of going through the corporate office. I spent 45 minutes on the phone because of the inefficiency of corporate. I was initially told that I could not have the car wired until Friday. When I was able to talk to the local office it was revealed that they had many openings for the required wiring on the day I called and they took care of me the same day so I could make my schedule. Worked out OK just wasted an extra couple of hours. Over all the experience was very good. In most things local is better than central.

WILLIAM KEVIN H. 
Rating:
5.0

They are awesome! We had a car accident and UHaul Escanaba were the only ones that we could reach and helped us through the situation. Thanks!

LUZ IVETTE P. 
Rating:
5.0

Very professional and did the walk around when we got there. There was no wait she came out immediately!

KELLY P. 
Rating:
5.0

Customer did not leave a comment.

Bennett N. 
Rating:
5.0

NONE

TODD BRADLEY M. 
Rating:
5.0

Customer did not leave a comment.

GARY EDWARD P. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline T.  |  First Impressions 
Rating:
5.0

Ashlee and Corey were both very helpful with getting my equipment and answered all my questions..

Shianne N. 
Rating:
5.0

Customer did not leave a comment.

Tammy R. 
Rating:
5.0

Nothing, service was great. An employee who wasn't even on the clock helped me while the other employee was engaged with another customer. Easy rental, fast service, and return was really speedy and convenient also.

CLAYTON EDWARD T. 
Rating:
5.0

Exterior and interior is uhaul was not clean when we picked it up

Jared N. 
Rating:
1.0

Your company needs to train its employees much better. Only one lady actually knew what was going on, the rest of them didn't know there asses from a hole in the ground. My experience was terrible right from the beginning! Someone even cancelled the moving company on me. It took me over 2 hours to straighten it out. I was also quoted 2 different prices. Of course I had to pay the higher price. I will never use uhaul again! Further more I will tell everyone about my terrible experience with you. If there is anything good that came with using you, it was the great workers that brought and unloaded the u boxes. Signed, Dorothy Turner

RYAN S. 
Rating:
5.0

Customer did not leave a comment.

Debra M. 
Rating:
4.0

The mobile app experience when renting the vehicle was horrible. Not streamlined or simple. Lots of steps, eventually went inside to get keys. Never using the app again.

Derek D. 
Rating:
5.0

Customer did not leave a comment.

KELLY JAMES S. 
Rating:
5.0

Customer did not leave a comment.

ryan K. 
Rating:
5.0

The staff member Kevin Pearson was awesome. He was very, very helpful and tried his best to get us safely on the road at the end of a difficult day for us.

JOHN F. 
Rating:
5.0

It was a great experience Don't change a thing !

edward P. 
Rating:
3.0

The man at the counter was very rude, Being my first time moving my stuff

Debbie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD THOMAS B. 
Rating:
5.0

Customer did not leave a comment.

Eli B. 
Rating:
3.0

Customer did not leave a comment.

GEORGE EDWARD B. 
Rating:
5.0

Representatives were knowledgeable and kind. Gave excellent recommendations for size and capacity of a moving van. Very personable and pleasant to work with!

DELANEY MARGARET V. 
Rating:
5.0

Each employee I interacted with was wonderful. Very kind and helpful.

Holly N. 
Rating:
5.0

Olivia is awesome to deal with! Kevin bends over backwards to help us with anything we are in need of. They both are very professional!!

Chris R.  |  Overall Experience 
Rating:
5.0

KEVIN IS A GREAT AMBASSADOR FOR YOUR BRAND

NANCY MARIE L. 
Rating:
5.0

Customer did not leave a comment.

DANIEL JOHN B. 
Rating:
5.0

They came out to help me check me in after they closed. Thank you

Christopher B. 
Rating:
5.0

Amazing as usual!

Michael B.  |  First Impressions 
Rating:
1.0

My storage unit leaked and ruined many personal items. A U-Haul employee was notified. They took pictures and said someone would be in touch. Later that day when we returned for the remainder of our belongings my wife went inside to ask about the damage. None of the employees had a clue what she was talking about. I'd really like a claim filed and our ruined items replaced. Please have someone contact me regarding our destroyed belongings. Thank you. Shane

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

MARK STEVEN C. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN NJERU M. 
Rating:
5.0

She was very nice and hrr Ed module.

Jim and Donna C. 
Rating:
4.0

I had no issues, but the price was a little high. that is my only complaint.

DALE ELROY E.  |  Overall Experience 
Rating:
5.0

Everything is great

kristie e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
4.0

Customer did not leave a comment.

Tyler W. 
Rating:
5.0

Customer did not leave a comment.

JAMES DONALD M. 
Rating:
5.0

Excellent service.

KENNETH S. 
Rating:
1.0

Customer did not leave a comment.

annabelle G. 
Rating:
5.0

Customer did not leave a comment.

Clem G. 
Rating:
2.0

Customer did not leave a comment.

MICHELLE ANNE-MA S. 
Rating:
1.0

Trailer lights only work intermittent, tried to use my warranty and get it fixed but was told it was my vehicle even though all my lights work on my vehicle. I will not take it back to the same location again and feel like I have been ripped off since I am unable to use the trailer hitch legally after paying over $300 for it. Go to a mechanic for a hitch not uhaul

Gregory G. 
Rating:
5.0

Fix uhaul website for self checking. Would not permit "required" picture upload. Wasted 20 minutes attempting and finally called Escanaba GM who was VERY kind. The web site would not allow me to upload picture and would not allow me to move past submitting picture. Fix web site-please!

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

The only issue I had was a lot of times the carts were missing/unavailable when other “tenants” were not present.

Angela L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jody j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew H. 
Rating:
4.0

Customer did not leave a comment.

Sharon H. 
Rating:
4.0

Very friendly and efficient.

ROBERT NORMAN J. 
Rating:
5.0

Customer did not leave a comment.

Gerald B. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM EDWARD T. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

Very helpful and friendly.

THOMAS PAUL W. 
Rating:
5.0

Olivia and her crew at the Escanaba location have been such a big part of our small pinball collective over the past three summers of picking up, delivering and partying with these vintage games. We wouldn't move these machines far at all without their help, equipment and experience.

JESSE VINCENT P. 
Rating:
1.0

They had no answers for us as to why our rental was so much when the quote we were given was $350 less. U-Haul is a total scam artist and I intend to pursue legal action.

WILLIAM DOUGLAS S. 
Rating:
4.0

Customer did not leave a comment.

Michael K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Same as above.

MATTHEW JOHN M. 
Rating:
4.0

Friendly folks

David P. 
Rating:
4.0

Customer did not leave a comment.

Jonie B.  |  First Impressions 
Rating:
5.0

First off-every single one of your staff has been sooo friendly, polite, helpful, and professional. I have had so much help from learning to drive a truck, to learning how to find my way to my storage unit. Everything is neat, clean, and organized. Your staff is so informative and it is really appreciated. Thank you! Steph

STEPHANIE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICOLE ANN W. 
Rating:
5.0

Customer did not leave a comment.

Darren B. 
Rating:
5.0

The staff person that assisted me was very helpful when I was returning the vehicle. I hope to use them again for a drop off as I have one more trip from down state to bring up.

GARY THOMAS R. 
Rating:
5.0

Ask customers if they are new to using U-haul services and if so, briefly explain the process and the most important things you think the customer should know. Give them a quick rundown on how to return the rental, where to park, policy on locking the doors, etc. and be upfront with the variables that will affect rental cost, like weekdays vs. weekends, and remind them to refill the gas tank before returning. People have a bad habit of not reading paperwork and assume they will be told what they need to know from the employee.

Michele L. 
Rating:
5.0

Although the truck was visually clean, my only complaint is that the cab smelled strongly of cigarette smoke. It is probably imbedded in the padding of the seats. I suggest that an attempt be made to clean the cab with a Febreeze-type product so the smell can be removed.

Colleen C. 
Rating:
5.0

Customer did not leave a comment.

KELLY JO T. 
Rating:
5.0

Really a good experience

ALAN M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS CHRIST S. 
Rating:
1.0

They did not complete the job. They claimed that my vehicle was too rusty and that I will have to go somewhere else to have the job finished. They also left the hitch wiring in my trunk instead of attaching it to the hitch. I have another vehicle with a uhaul hitch and it was installed properly with out any issues and the wiring was completed.

Sonya Danielle B. 
Rating:
2.0

Price

Kent D. 
Rating:
2.0

The van brakes we spongy, had to pump them to stop, There was dog hair in the seats and in the cab. The van was rented for business by a business owner, who has an account, everything was set up online prior to the actual rental, yet the employees who drove the van were required to pay with their credit card, even though the business card was on file. One employee used her card, the other was the driver and the email I get (business owner) is in the name of the driver with my email address, the card user isn't mentioned and the business owner now has a receipt in the name of the driver. I don't think U-Haul could mess this up any worse. Ridiculous, unprofessional.

Jennifer S. 
Rating:
1.0

Lock wasn't in the unit like it was supposed to be. Called and no one called me back. Tried calling the next day and got an incredibly rude woman who wasn't even at the facility. Zero help. Finding another storage place because of the terrible customer service.

Nancy B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Roy L. 
Rating:
5.0

The person helping us was awesome

HERFUL P. 
Rating:
4.0

Customer did not leave a comment.

LOREN IRL E. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Chris R.  |  First Impressions 
Rating:
5.0

Staff provided helpful information for the move.

JAMES C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONNA DAVILA B. 
Rating:
5.0

No need to improve! The employees are all amazing at their jobs! Kevin is always helpful and friendly.

SCOTT T. 
Rating:
5.0

All were very helpful and kind. I would recommend their business and services to all my family and friends.

NICOLE ANN W.  |  First Impressions 
Rating:
5.0

I loved every bit. So user friendly and way. The app is great!

Emily W. 
Rating:
2.0

I rented one for two days and it seemed to be used to haul manure or something. It was dirty! Told the lady about it and just told me that I wouldn't be charged a cleaning fee. I had my couch in the u-haul over night and it stunk like the u-haul. Couch still stinks. Don't know if I'll rent from u-haul again.

MATTHEW DOUGLAS P. 
Rating:
1.0

You should state a specific late fee date after due date. There were times when I was six days late and didn’t get charged. Yet, if I was there days late on other months I was charged. Also, you are by far, the most expensive storage in our area. Bar none! AND NOW YOU ARE RAISING RATES! So those are the two reasons why I moved to another storage.

wendy N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISAMARIE R. 
Rating:
3.0

inaccurate pricing website quotes one price store charges another..not recommended..watch urself!

Richard A. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Excellent customer service. 2 different employees were very knowledgeable and helpful

DAVID PAUL R. 
Rating:
3.0

Expensive for Escanaba area storage but overall was fine.

Jessica S.  |  Overall Experience 
Rating:
5.0

Customer service was super

KEVIN JAMES R. 
Rating:
5.0

Obtain flatbed truck to deliver u-boxes to home for customers

KATRINA LYNN D. 
Rating:
5.0

Never any issues and Kevin is great!

Jenny S.  |  Overall Experience 
Rating:
5.0

Great staff!

JENNY REBECCA S. 
Rating:
3.0

Employees seen me in the store and continued doing other things without acknowledging me for 5 minutes. The lady that did end up helping me was really pleasant and helpful.

LOGAN THOMAS C. 
Rating:
3.0

Customer did not leave a comment.

DENICE LEIGH B. 
Rating:
5.0

Customer did not leave a comment.

Angela L. 
Rating:
5.0

Great customer service

REBECCA ANN K. 
Rating:
5.0

The customer service at the Escanaba location is FANTASTIC! Everyone is always so helpful. They all made our relocating an easier task than expected. I can't sing their praises enough. We utilized a climate controlled storage unit, plastic moving totes and a 26' truck. Our unit is pest free, clean, highly secure And well lit. The totes were like new and EXTREMELY helpful for uniformity with packing/stacking for the move. The truck was well running with far more giddy-up than we expected for a large truck and we used far less gas than we expected . For 100 miles we only utilized 1/4 tank . The online service is helpful to put in the information & account management. However, there were some Server issues that caused me to have to call their office initially but Kristen W. Made sure I was well taken care of without taking too much time at all.

ANGELA MARIE L. 
Rating:
5.0

Good overall experience. Everything was handled professionally.

ERVIN JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Ralph M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS PAUL W. 
Rating:
5.0

Customer did not leave a comment.

Kerri P.  |  Overall Experience 
Rating:
5.0

I have had an excellent experience and I am pleased with everything, that I know, has and will happen.

Margie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMMY SUE C. 
Rating:
5.0

Everyone of your employees were helpful, respectful and full of information that was so helpful to me. Kevin was a confidence builder for me as I had never driven a truck. He was awesome! You are lucky to have him and the two women who helped me that I am sorry I did not get their names. They were great as well.

STEPHANIE B. 
Rating:
5.0

Customer did not leave a comment.

Dave B.  |  Overall Experience 
Rating:
4.0

ratchet straps are hard to ratchet need lube

TODDSTEVEN C. 
Rating:
5.0

U-Haul Moving & Storage of Escanaba was excellent but the U-Haul 800 number for U-Box is terrible and hard to get to with long wait times.

MICHAEL ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
4.0

Some of the people working there could definitely get some better customer service skills and have a little more patience. But other than that, great place.

Tracie S. 
Rating:
5.0

Customer did not leave a comment.

JOSE DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

kim d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carolyn C.  |  Overall Experience 
Rating:
5.0

Employee Kevin at the Escanaba store was extremely helpful and thorough.

Erin J.  |  First Impressions 
Rating:
5.0

Kristen was wonderful to work with during my move in. She was very thorough and kind.

Angela L.  |  First Impressions 
Rating:
4.0

According to the agent at the facility, the rain had knocked out the doors for loading and unloading into the storage area. Other than this, it was a good experience.

Norris H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Susan B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sammy M.  |  First Impressions 
Rating:
1.0

No respect and they break contracts behind your back

Andrew F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobbi C.  |  Overall Experience 
Rating:
5.0

It was a good experience.

Irene W.  |  Overall Experience 
Rating:
4.0

All went well for us and our belongings.

Mark S.  |  Overall Experience 
Rating:
5.0

I really do like the climate storage

Carolyn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WENDI F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda H.  |  Overall Experience 
Rating:
3.0

Prices were different after vehicle return

Marquita J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tina g.  |  Overall Experience 
Rating:
5.0

What more can you say than excellent?

Randal S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy R.  |  First Impressions 
Rating:
5.0

Both Ladies who help me were excellent help. The ladies made the process easy and fast, great service.

Steven F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delta Lodge 1.  |  First Impressions 
Rating:
5.0

Businesslike professional yet friendly Mr Pearson. Great experience. Thorough.

rena r.  |  First Impressions 
Rating:
4.0

The team members were very helpful, Jacob, Kristen and Kevin. Helped us through the process and made sure we were satisfied with our storage unit. Also helped with the purchase of supplies needed for our upcoming move. T. S. Escanaba, Mi.

Thomas S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  First Impressions 
Rating:
5.0

Kevin was very helpful and professional....

Kristopher K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANANIA T.  |  First Impressions 
Rating:
5.0

Best customer service I ever had

Danielle B.  |  First Impressions 
Rating:
4.0

From Las Vegas NV to Escanaba MI, all customer service representatives have been friendly, helpful and informative. Having the option to rent a storage unit at my destination was very helpful. The only issue I had was that I received a text message to return the truck 20 miles from the first agreed upon destination on the date of return. Spoke to Olivia Fix and the situation had been resolved.

Dan M.  |  First Impressions 
Rating:
4.0

Uhaul representative was very friendly and helpful. My only complaint is I couldn’t receive my one free month of storage even though I’ve rented trucks from this location because my ex girlfriend used my phone number as a contact number even after we split and didn’t pay her bill for awhile

Jessica S.  |  First Impressions 
Rating:
5.0

Thank you Olivia for making everything so smooth!!

Jackie H.  |  First Impressions 
Rating:
5.0

We had a great experience from start to finish. I had a lot of questions and Morgan was very helpful and answered all of them.If she didn't know the answer she immediately got it. We rented a van and a storage unit so there was a lot going on. Very impressed by the security and cleanliness of property. We hope to continue doing business with this specific U-Haul location. Staff in general was very helpful and friendly even the gentleman (I did not get his name) that checked the vehicle back in. We overall had a very pleasant experience with a very professional staff.

Marcus B.  |  First Impressions 
Rating:
5.0

Very friendly! Was taken care of right away!

steve t.  |  First Impressions 
Rating:
4.0

the place was clean and the man in charge Elliot was awesome

Jeffrey D.  |  First Impressions 
No reviews have been submitted for this location.

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