Customer Reviews for U-Haul Moving & Storage of Escanaba

487 reviews

801 N Lincoln Rd   Escanaba, MI 49829

(906) 553-4042

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(906) 553-4042

801 N Lincoln Rd
Escanaba, MI 49829

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAMES DONALD M. 
Rating:
5.0

Excellent service.

KENNETH S. 
Rating:
1.0

Customer did not leave a comment.

annabelle G. 
Rating:
5.0

Customer did not leave a comment.

Clem G. 
Rating:
2.0

Customer did not leave a comment.

MICHELLE ANNE-MA S. 
Rating:
1.0

Customer did not leave a comment.

Gregory G. 
Rating:
5.0

Fix uhaul website for self checking. Would not permit "required" picture upload. Wasted 20 minutes attempting and finally called Escanaba GM who was VERY kind. The web site would not allow me to upload picture and would not allow me to move past submitting picture. Fix web site-please!

DAVID L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

The only issue I had was a lot of times the carts were missing/unavailable when other “tenants” were not present.

Angela L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jody j.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew H. 
Rating:
4.0

Customer did not leave a comment.

Sharon H. 
Rating:
4.0

Very friendly and efficient.

ROBERT NORMAN J. 
Rating:
5.0

Customer did not leave a comment.

Gerald B. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM EDWARD T. 
Rating:
5.0

Customer did not leave a comment.

Lisa R. 
Rating:
5.0

Very helpful and friendly.

THOMAS PAUL W. 
Rating:
5.0

Olivia and her crew at the Escanaba location have been such a big part of our small pinball collective over the past three summers of picking up, delivering and partying with these vintage games. We wouldn't move these machines far at all without their help, equipment and experience.

JESSE VINCENT P. 
Rating:
1.0

They had no answers for us as to why our rental was so much when the quote we were given was $350 less. U-Haul is a total scam artist and I intend to pursue legal action.

WILLIAM DOUGLAS S. 
Rating:
4.0

Customer did not leave a comment.

Michael K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Same as above.

MATTHEW JOHN M. 
Rating:
4.0

Friendly folks

David P. 
Rating:
4.0

Customer did not leave a comment.

Jonie B.  |  First Impressions 
Rating:
5.0

First off-every single one of your staff has been sooo friendly, polite, helpful, and professional. I have had so much help from learning to drive a truck, to learning how to find my way to my storage unit. Everything is neat, clean, and organized. Your staff is so informative and it is really appreciated. Thank you! Steph

STEPHANIE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NICOLE ANN W. 
Rating:
5.0

Customer did not leave a comment.

Darren B. 
Rating:
5.0

The staff person that assisted me was very helpful when I was returning the vehicle. I hope to use them again for a drop off as I have one more trip from down state to bring up.

GARY THOMAS R. 
Rating:
5.0

Ask customers if they are new to using U-haul services and if so, briefly explain the process and the most important things you think the customer should know. Give them a quick rundown on how to return the rental, where to park, policy on locking the doors, etc. and be upfront with the variables that will affect rental cost, like weekdays vs. weekends, and remind them to refill the gas tank before returning. People have a bad habit of not reading paperwork and assume they will be told what they need to know from the employee.

Michele L. 
Rating:
5.0

Although the truck was visually clean, my only complaint is that the cab smelled strongly of cigarette smoke. It is probably imbedded in the padding of the seats. I suggest that an attempt be made to clean the cab with a Febreeze-type product so the smell can be removed.

Colleen C. 
Rating:
5.0

Customer did not leave a comment.

KELLY JO T. 
Rating:
5.0

Really a good experience

ALAN M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS CHRIST S. 
Rating:
1.0

Customer did not leave a comment.

Sonya Danielle B. 
Rating:
2.0

Price

Kent D. 
Rating:
2.0

The van brakes we spongy, had to pump them to stop, There was dog hair in the seats and in the cab. The van was rented for business by a business owner, who has an account, everything was set up online prior to the actual rental, yet the employees who drove the van were required to pay with their credit card, even though the business card was on file. One employee used her card, the other was the driver and the email I get (business owner) is in the name of the driver with my email address, the card user isn't mentioned and the business owner now has a receipt in the name of the driver. I don't think U-Haul could mess this up any worse. Ridiculous, unprofessional.

Jennifer S. 
Rating:
1.0

Lock wasn't in the unit like it was supposed to be. Called and no one called me back. Tried calling the next day and got an incredibly rude woman who wasn't even at the facility. Zero help. Finding another storage place because of the terrible customer service.

Nancy B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Roy L. 
Rating:
5.0

The person helping us was awesome

HERFUL P. 
Rating:
4.0

Customer did not leave a comment.

LOREN IRL E. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Chris R.  |  First Impressions 
Rating:
5.0

Staff provided helpful information for the move.

JAMES C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DONNA DAVILA B. 
Rating:
5.0

No need to improve! The employees are all amazing at their jobs! Kevin is always helpful and friendly.

SCOTT T. 
Rating:
5.0

All were very helpful and kind. I would recommend their business and services to all my family and friends.

NICOLE ANN W.  |  First Impressions 
Rating:
5.0

I loved every bit. So user friendly and way. The app is great!

Emily W. 
Rating:
2.0

I rented one for two days and it seemed to be used to haul manure or something. It was dirty! Told the lady about it and just told me that I wouldn't be charged a cleaning fee. I had my couch in the u-haul over night and it stunk like the u-haul. Couch still stinks. Don't know if I'll rent from u-haul again.

MATTHEW DOUGLAS P. 
Rating:
1.0

You should state a specific late fee date after due date. There were times when I was six days late and didn’t get charged. Yet, if I was there days late on other months I was charged. Also, you are by far, the most expensive storage in our area. Bar none! AND NOW YOU ARE RAISING RATES! So those are the two reasons why I moved to another storage.

wendy N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LISAMARIE R. 
Rating:
3.0

inaccurate pricing website quotes one price store charges another..not recommended..watch urself!

Richard A. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Excellent customer service. 2 different employees were very knowledgeable and helpful

DAVID PAUL R. 
Rating:
3.0

Expensive for Escanaba area storage but overall was fine.

Jessica S.  |  Overall Experience 
Rating:
5.0

Customer service was super

KEVIN JAMES R. 
Rating:
5.0

Obtain flatbed truck to deliver u-boxes to home for customers

KATRINA LYNN D. 
Rating:
5.0

Never any issues and Kevin is great!

Jenny S.  |  Overall Experience 
Rating:
5.0

Great staff!

JENNY REBECCA S. 
Rating:
3.0

Employees seen me in the store and continued doing other things without acknowledging me for 5 minutes. The lady that did end up helping me was really pleasant and helpful.

LOGAN THOMAS C. 
Rating:
3.0

Customer did not leave a comment.

DENICE LEIGH B. 
Rating:
5.0

Customer did not leave a comment.

Angela L. 
Rating:
5.0

Great customer service

REBECCA ANN K. 
Rating:
5.0

The customer service at the Escanaba location is FANTASTIC! Everyone is always so helpful. They all made our relocating an easier task than expected. I can't sing their praises enough. We utilized a climate controlled storage unit, plastic moving totes and a 26' truck. Our unit is pest free, clean, highly secure And well lit. The totes were like new and EXTREMELY helpful for uniformity with packing/stacking for the move. The truck was well running with far more giddy-up than we expected for a large truck and we used far less gas than we expected . For 100 miles we only utilized 1/4 tank . The online service is helpful to put in the information & account management. However, there were some Server issues that caused me to have to call their office initially but Kristen W. Made sure I was well taken care of without taking too much time at all.

ANGELA MARIE L. 
Rating:
5.0

Good overall experience. Everything was handled professionally.

ERVIN JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Ralph M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS PAUL W. 
Rating:
5.0

Customer did not leave a comment.

Kerri P.  |  Overall Experience 
Rating:
5.0

I have had an excellent experience and I am pleased with everything, that I know, has and will happen.

Margie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMMY SUE C. 
Rating:
5.0

Everyone of your employees were helpful, respectful and full of information that was so helpful to me. Kevin was a confidence builder for me as I had never driven a truck. He was awesome! You are lucky to have him and the two women who helped me that I am sorry I did not get their names. They were great as well.

STEPHANIE B. 
Rating:
5.0

Customer did not leave a comment.

Dave B.  |  Overall Experience 
Rating:
4.0

ratchet straps are hard to ratchet need lube

TODDSTEVEN C. 
Rating:
5.0

U-Haul Moving & Storage of Escanaba was excellent but the U-Haul 800 number for U-Box is terrible and hard to get to with long wait times.

MICHAEL ANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
4.0

Some of the people working there could definitely get some better customer service skills and have a little more patience. But other than that, great place.

Tracie S. 
Rating:
5.0

Customer did not leave a comment.

JOSE DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

ALAINA B. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH C. 
Rating:
5.0

Outstanding customer service!! Olivia was super helpful, professional, and went above and beyond to assist me. She is the Employee of the Month!!!

Benny J T. 
Rating:
5.0

Customer did not leave a comment.

Benny T. 
Rating:
5.0

The customer service was exceptional! I jumped out to connect the trailer and they already had it done. When I went back to return the trailer Kevin was very helpful and kind. This is the place to go for sure!

JOSHUA WAYNE G. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

JARIN B. 
Rating:
5.0

Customer did not leave a comment.

JOHN RICHARD S. 
Rating:
5.0

Cant think of anything. It was easy and perfect.

RANDAL S. 
Rating:
5.0

Customer did not leave a comment.

DUSTIN AARON B. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY ANN K. 
Rating:
4.0

Customer did not leave a comment.

DWIGHTMARTIN G. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA K. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
3.0

I reserved and paid for a 5 x 8 trailer a month in advance with a pickup location of Marquette, Michigan. Prior to the scheduled pickup day, I was notified that I would have to get a larger trailer at a location that was over an hour away from the one originally requested. I certainly question a reservation system that really doesn't let you reserve what you want or where you want to pick it up at. Marquette is a college town and has had college students moving home the first weekend in May for many, many years.it seems as though Uhaul could know of and plan for this yearly occurrence.

Brandon C. 
Rating:
2.0

Employee gave us a trailer with a left turn signal that did not work. Told us as long as we're driving during the day we should be fine. Could not offer another trailer.

LORI D. 
Rating:
5.0

Customer did not leave a comment.

kim d.  |  Overall Experience 
Rating:
5.0

Amazed with how organized and they have every moving supply you could need.

GREGORY DOMINIC H. 
Rating:
5.0

Customer did not leave a comment.

Jeremiah M. 
Rating:
5.0

Customer did not leave a comment.

Carolyn C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN ANDREW K. 
Rating:
5.0

Employee Kevin at the Escanaba store was extremely helpful and thorough.

Erin J.  |  First Impressions 
Rating:
5.0

Kristen was wonderful to work with during my move in. She was very thorough and kind.

Angela L.  |  First Impressions 
Rating:
1.0

Mileage was wrong on truck .. to what was on computer got changed the extra 100 something miles not cool

CASEYNICOLE K. 
Rating:
4.0

Customer did not leave a comment.

Joan P. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L. 
Rating:
5.0

All went well with my rental.

GARY H. 
Rating:
5.0

The return was fast, efficient , and professional.

Frances M. 
Rating:
5.0

The attendant (Ms. Fix) was terrific. She made it a great experience.

SCOTT A. 
Rating:
5.0

Customer did not leave a comment.

daniel S. 
Rating:
4.0

Customer did not leave a comment.

GARY HAROLD B. 
Rating:
4.0

According to the agent at the facility, the rain had knocked out the doors for loading and unloading into the storage area. Other than this, it was a good experience.

Norris H.  |  First Impressions 
Rating:
2.0

Drove badly and when cleaning up the truck found marijuana behind the backseat. Could have got me in trouble due to not cleaning your trucks. The person who rented me the truck did not go over anything. Also I asked for more mileage and got charged for a whole extra day, which I didn't need.

MICHELLE ANNE-MA S. 
Rating:
5.0

Very pleasant experience. Well performing vehicles. Excellent and friendly staff.

GARY ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH MARIE P. 
Rating:
5.0

Cannot recommend an improvement, my rental experience was excellent

Craig R. 
Rating:
5.0

Customer did not leave a comment.

Susan B.  |  First Impressions 
Rating:
4.0

I will be back in a few weeks to finish our move. I was happy with the service.

KEITH DOUGLAS P. 
Rating:
5.0

Do not change anything. The staff/owners were great.

DOUGLAS ROBERT B. 
Rating:
5.0

Customer did not leave a comment.

DASHAUN LAPRIX A. 
Rating:
5.0

Customer did not leave a comment.

james P. 
Rating:
4.0

Customer did not leave a comment.

Christopher S. 
Rating:
5.0

Customer did not leave a comment.

Sammy M.  |  First Impressions 
Rating:
1.0

No respect and they break contracts behind your back

Andrew F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobbi C.  |  Overall Experience 
Rating:
5.0

The only thing was on the car trailer the jack was hard to get down.

Traci B. 
Rating:
5.0

It was a good experience.

Irene W.  |  Overall Experience 
Rating:
4.0

All went well for us and our belongings.

Mark S.  |  Overall Experience 
Rating:
5.0

Prior to renting the vehicle, check the vehicle for built-up ice on bumpers, steps, and runner boards. During my rental, I was concerned about damaging a door due to the built-up ice on the runner board.

BENJAMINEDWARD G. 
Rating:
5.0

I really do like the climate storage

Carolyn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

WENDI F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda H.  |  Overall Experience 
Rating:
3.0

Prices were different after vehicle return

Marquita J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tina g.  |  Overall Experience 
Rating:
5.0

What more can you say than excellent?

Randal S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy R.  |  First Impressions 
Rating:
5.0

Both Ladies who help me were excellent help. The ladies made the process easy and fast, great service.

Steven F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jackie H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delta Lodge 1.  |  First Impressions 
Rating:
5.0

Businesslike professional yet friendly Mr Pearson. Great experience. Thorough.

rena r.  |  First Impressions 
Rating:
4.0

The team members were very helpful, Jacob, Kristen and Kevin. Helped us through the process and made sure we were satisfied with our storage unit. Also helped with the purchase of supplies needed for our upcoming move. T. S. Escanaba, Mi.

Thomas S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael W.  |  First Impressions 
Rating:
5.0

Kevin was very helpful and professional....

Karl K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANANIA T.  |  First Impressions 
Rating:
4.0

Kevin Pearson was a breath of fresh air. He literally went out if his way to help accommodate me with everything we had going on. I coordinate groceries for a non profit called Mission of Hope Delta County, and we needed help with several things, including using the forklift to get pallets off of trailers for us. Olivia and her staff are very professional and always had a great attitude. Olivia was also extremely helpful as well. Great group of people you have as staff at the Escanaba Uhaul!!

Chris R.  |  Overall Experience 
Rating:
5.0

Very easy to use and helpful staff! Definitely will use again if storage is needed!

Michael R.  |  Overall Experience 
Rating:
5.0

Best customer service I ever had

Danielle B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amanda C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris R.  |  First Impressions 
Rating:
4.0

From Las Vegas NV to Escanaba MI, all customer service representatives have been friendly, helpful and informative. Having the option to rent a storage unit at my destination was very helpful. The only issue I had was that I received a text message to return the truck 20 miles from the first agreed upon destination on the date of return. Spoke to Olivia Fix and the situation had been resolved.

Dan M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tony c.  |  Overall Experience 
Rating:
4.0

Uhaul representative was very friendly and helpful. My only complaint is I couldn’t receive my one free month of storage even though I’ve rented trucks from this location because my ex girlfriend used my phone number as a contact number even after we split and didn’t pay her bill for awhile

Jessica S.  |  First Impressions 
Rating:
5.0

Thank you Olivia for making everything so smooth!!

Jackie H.  |  First Impressions 
Rating:
5.0

We had a great experience from start to finish. I had a lot of questions and Morgan was very helpful and answered all of them.If she didn't know the answer she immediately got it. We rented a van and a storage unit so there was a lot going on. Very impressed by the security and cleanliness of property. We hope to continue doing business with this specific U-Haul location. Staff in general was very helpful and friendly even the gentleman (I did not get his name) that checked the vehicle back in. We overall had a very pleasant experience with a very professional staff.

Marcus B.  |  First Impressions 
Rating:
4.0

The indoor unit was great for our household goods while waiting to get into our new home

Meganann H.  |  Overall Experience 
Rating:
3.0

One of the staff members never seemed to know how to use the computer correctly. She would give me information that was not correct, and when asked could not find out.

Michael R.  |  Overall Experience 
Rating:
5.0

Very friendly! Was taken care of right away!

steve t.  |  First Impressions 
Rating:
5.0

Extremely helpful, courteous and available to help. Was in a super horrible situation and they helped me. I can’t thank this facility enough. God Bless.....

Sheena G.  |  Overall Experience 
Rating:
5.0

The two individuals who checked us in and showed us how to use the facility did so in a very professional and friendly manner. I was very impressed with the facility and how it functioned.

tony c.  |  First Impressions 
Rating:
3.0

The customer service for an empty storage unit needs to be revisited. As it was empty and able to be rented out $109 was too much to pay. No ability to work with us has lead me to not use Uhaul again

Melani L.  |  Overall Experience 
Rating:
5.0

Suited my need perfectly. Nice to have access to a small space, month to month basis, and the people were helpful. It was well lit, and nice to be able to drive in and access regardless of weather.

susan l.  |  Overall Experience 
Rating:
5.0

Escanaba facility very professional.

Gabriel B.  |  Overall Experience 
Rating:
4.0

Everyone was helpful and friendly.

Carole B.  |  Overall Experience 
Rating:
4.0

the place was clean and the man in charge Elliot was awesome

Jeffrey D.  |  First Impressions 
No reviews have been submitted for this location.

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