Customer Reviews for U-Haul Moving & Storage of Evansville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Evansville

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Donna R. on

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Friendly staff!

Vincent R. on

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Mark R. on

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HUGH W. on

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Prompt courteous service

John B. on

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Need to improve online reservation process. Did not get the size truck I needed for the time I reserved. Had to use a much smaller truck. Multiple trips, low ceiling ht, no ramp all made for a much harder and more expensive experience.

Brian Z. on

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Keep up the good work

Amanda S. on

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Was charged extra due to mileage which is fine and I understand the charge but would be nice they would inform customers before leaving after drop off that they will be charged extra.

Jonathan C. on

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beverly H. on

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Jeanette B. on

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Brenda M. on

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I would recommend uhaul for storage and for rentals as well.

joyce B. on

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Robin H. on

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Adam C. on

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Deanna H. on

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Constant billing issues from this site! We are a corporate customer and was just charged $22,000 for a 2 month rental that should have cost no where near that amount. This is not the first time this has happened at this location, and it’s getting frustrating. I can’t trust your billing system. I would like to know how this is going to be resolve ASAP, and avoided in the future?

Gary B. on

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Only negative was the windshield was not cleaned . Full of bugs and very dirty.

Scott C. on

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Call first before cancelling trailer reservation.

Brandyn P. on

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Donna K. on

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Robert L. on

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Alijah C. on

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Was talked into purchasing equipment and it was not explained how to use it. Should have stuck with what I originally wanted. It would have made the move a lot easier and cost less.

janett B. on

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Very professional also & kind / patient

KRISTOPHER P. on

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Micheal M. on

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Jensie T. on

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Exavior C. on

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How about not charging a late equipment return fee when i returned that shit before you even closed?

Christopher M. on

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Everything was great except dolly was broken but I do not think the associates knew that it was broken when they sent it out.

Rebecca H. on

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My belongings arrived scratched inside the ubox. The ubox packers were noncompliant with my directives not to tip chests and tables upside down. Uhaul blankets were not wrapped around table legs as requested and between other wooden furniture, resulting in shifting scratches. I photographed this damage & reported to my insurance carrier.

Jon K. on

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Donald N. on

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Amy O. on

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Excellent customer service!

Wayne K. on

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Bradd B. on

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Reserved a 20' box truck on Wednesday and told them I wanted a 8am pick up, and the put it down for 12pm. Called about it and they said someone would call me to schedule, but I never got that call. So I called them at 7pm the day before I reserved it, and they informed me I no longer had a truck because they dropped it off somewhere else. Then they gave me the biggest cargo trailer for free, but it wasnt for free. Had to pay for that also even tho they messed up. Wont be back to a uhaul.

cherry t. on

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Amazing staff always helpful going out of their way to make sure we were safe and satisfied.

Christopher J. on

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Nothing, service is already good!

Josiah W. on

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Better service

James M. on

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Vicki T. on

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I'm a long time U-haul customer and the convenience of online reservations are wonderful! I can schedule my time of pick up, arrive at the store, and obtain my reserved truck, hassle free!

Patrick G. on

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Golden S. on

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Oh such great fast service. I was so surprised that it was so quick and easy. In and out. Same with the return. I have used U-Haul once in the past and the experience was bad, so it was a surprise.

john k. on

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Would recommend

Alan L. on

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Excellent

janice s. on

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Thank you so much for allowing me to storage my items at your facility. It really made my move so much better.

Britney M. on

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I would choose uhaul storage again if I ever had to move and store stuff

Valois V. on

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I will always use this u haul

Peter S. on

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HELPFUL STAFF

Rachel S. on

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no comments

Tammy P. on

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Very professional

janice s. on

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The uhaul staffs were extremely helpful and professional! I really appreciate their help. After a long day of moving, they really made day.

Douglas B. on

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Great team! Nathan is very customer focused!

Heather F. on

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Helpful staff

Britney M. on

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Very helpful and friendly staff.

Louanna M. on

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I'm the custioden at this facility so I can say nothing but good things about U-Haul.

Neal R. on

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Moved out because i found a unit closer to where i am stsying and it will be more convient for me when i need to get contents and move to znother area. Thank you

James C. on

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Awesome service

greg p. on

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I reserved a.c 10 x 10 x 8 climate controlled unit. Wehe Ik arrived, the unit I was given had a 4 x 4 x 6 air handler running through it effectively taking up @20% of the room. I had to pay for 100%

Kyle H. on

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I did not have a good experience here. While I accept some blame in my situation, the staff member was very misleading about terms of my rental. Maybe he didn’t want to take the time but it cost me.

Denise T. on

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My last experience overall this past trip was horrible. From the booking, several changes, last minute switch of pickup facility, the old transport given to travel 300miles, drop off eqmt & charges

Carl H. on

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very friendly and helpful

KENNEDY K. on

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I was dreading having to go to a storage unit and have to move everything and deal with my ex etc, but they made everything so easy for me and they were so helpful. Definitely recommend

chris m. on

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thank you.....

Amber S. on

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Na

john k. on

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Service was good and staff were very helpful

robert c. on

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1 was not told how to youse my access card (2plces to swipe) 2 lock was on my storage unit (told me when i come back tomarrow it would be fixed.3 next day nothing had been done,and your implyee was ru

KATHRYN R. on

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The staff was very helpful and welcoming!!!!

Laura H. on

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Never have had an issue out of this location. Friendly staff.

eventual j. on

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I would like to state the staff were helpful and considerate. I give a 10 for excellence to the service!! We found mouse nesting spots on my rugs couch clothing and mattress. Mattress left inside.

shelia m. on

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Rented a Uhaul to move to Florida tried to get a 10 foot Uhaul. Tried and tried to no prevail. Ended up getting a 15 foot Uhaul. I was worried I could drive it but it handle very well and gas mileage

Kimron R. on

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Stay was very professional, friendly and efficient

curtis z. on

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Need to warn renters that leaving box springs and mattresses in the energy controlled storage units will leave a stain on the box springs and mattresses if touching concrete.

gail m. on

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Efficient staff

Stacy F. on

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the gentleman that was waiting on me the first time that I came in to rent the first unit, before I upgraded was very efficient. He took care of 3 customers at once.

Yarilyn S. on

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All the people who work there were incredible! They went above and beyond for us. We have had previously bad experiences with U-Haul and they really made up for it. They had excellent customer service

shanda b. on

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Very understanding and helpful

Daniel M. on

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Rental fees are too expensive. Late fees are all so high. Majority of storage facilities in town let you make partial payments and gives you three months to claim or auction.secure facility is ogood h

MERIDETH C. on

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Very great service

Kimron R. on

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Professional, accommodating and courteous

NANCY S. on

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The best move out of 39 moves in 44 years.

Brenda M. on

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Customer service was great. The guy was very nice and helpful.

Johnny M. on

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excellent facility

JIM P. on

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No issues, very well kept, check out was a breeze. Highly recommend

Nicole C. on

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Easy to find location. Staff was amazing and accommodating to my needs in such a stressful time. Nathan and Dylan were amazing. Nathan and his staff were absolutely fabulous!!!!

Shiondra C. on

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Easy access to property and units. Nathan and Dylan were great and accommodating in such a stressful time. Nathan and his team are amazing.

Sara M. on

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Thanks

Angelica F. on

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Nice people and great facility!

John C. on

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Excellent facility

MYQUESA P. on

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Thank you Nate

Youlanda T. on

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I will rent again

Teresa V. on

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No comments

STEPHANIE C. on

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Will never rent again from uhaul & will not give recommendation to anyone. You do your customers wrong!