Customer Reviews for U-Haul Moving & Storage of Fairgrounds

2,306 reviews

3028 Bessemer Rd   Birmingham, AL 35208
(5 Points W Ensley)

(205) 785-1524

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(205) 785-1524

3028 Bessemer Rd
Birmingham, AL 35208
(5 Points W Ensley)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing, everything was on time, and professional

Thurman M. 
Rating:
5.0

Just want to say the staff at this location was wonderful!! Very friendly and caring!

Jennifer M. 
Rating:
4.0

The representative was not thorough. I gave the representative my reservation number while telling them I was renting a truck. They insisted that I need a major credit card to rent the truck. I already already confirmed with the representative on the phone prior that I was able to simply use my debit card, especially since I used a debit card to save my reservation. All of this was explained to the representative at this location. We went back and forth for about 10 minutes until they actually looked at my reservation and indeed I didn't need a credit card. This caused confusion because It made my family member have to get off work early to give me my card that in fact, I did not even need. Overall, they were pleasant to communicate with but they need to do a better job at listening to the customer and using their tools and resources.

Keona M. 
Rating:
4.0

The employee who handled my pick up was great. They worked with me to save me an additional stop.

John A. 
Rating:
1.0

Customer did not leave a comment.

Jacob M. 
Rating:
4.0

Customer did not leave a comment.

Amelia B. 
Rating:
1.0

FRAUD & CRIMINAL ACTIVITY ALERT 3028 Bessemer RD Birmingham Alabama 35208 205-785-1524 URGENT- ACTION PENDING AGAINST UHAUL CORP. A Manager and Supervisorn located at 3028 Bessemer Rd Birmingham Alabama 35208 ( 205-785-1524) allowed a rental truck to be rented in my name for my ex-husband on this past Friday. I live all the way in Texas and somehow she allowed this without my identification, signature, or permission. She committed FRAUD and she also stated that her BOSS knew about and allowed a truck to be rented without my knowledge, signature, identification, or permission. WE ARE DIVORCED. UHAUL have violated my rights. I am calling for the immediate TERMINATION of all involved including the supervisor who knew and allowed it. A complete investigation is needed and media contact to further investigate criminal fradulent actions at that UHAUL LOCATION. The rep stated to me when I called about it after receiving SEVERAL emails about a rental in Birmingham on Bessemer Rd while I was at work in Texas. Your UHAUL employee he gave (rented him the truck under my CELL PHONE NUMBER!!!! AND NAME!!!!WHAT??? Are you kidding me???? Fire them and compensate me for my time spent off work to investigate this ridiculous CRIMINAL act of FRAUD. Dr. Delorise Webber (jenkins) 214-458-0901

Delorise J. 
Rating:
5.0

Customer did not leave a comment.

Christen R. 
Rating:
2.0

No one was in a hurry for anything No clear process for picking up truck When dropping off, waited in drop off for 15 minutes. When they did show up Guy grunted something about key. Did the checkout , then pointed at office twice and i finally got out of him thats where you got receipt. You could tell customers were the worst part of their day

steven N. 
Rating:
5.0

This location was our first choice for a trailer pickup in Birmingham but they didn't have any in stock.

Marquitta H. 
Rating:
2.0

1. Allow your customers who have been there longer than 6 months to use your private dumpster. It's selfish not to allow it. 2. Help customers toss mattresses, especially if they have been there longer than 6 months. Set up a system to help hall away items for customers who have paid for long stays. 3. If a customer has patronized your business for a considerable amount of time be willing to bend a few rules. Make it fair and willing to help assist the customer. Be willing to bend stiff rules. Then your customers will always return to a family like business.

Terria W.  |  Overall Experience 
Rating:
4.0

Great customer service

Joseph W. 
Rating:
1.0

Overbooked. The truck I reserved was not there, and I was forced to take a smaller truck which was very inconveniencing. I will never use your company again if I can help it.

Vanessa M. 
Rating:
5.0

Everything was perfect. Fast and friendly customer service.

Alexis H. 
Rating:
5.0

when time, location and pick up preference are changed the customer needs to be notified.

Chakita S. 
Rating:
5.0

Customer did not leave a comment.

Cheryl H. 
Rating:
5.0

Didn't visit the inside of the store, but the outside of the store was clean and the equipment return process was simple. Excellent experience!!!

Jeffeny C. 
Rating:
5.0

Customer did not leave a comment.

DASHANA H. 
Rating:
1.0

Truck was not clean or ready. Was not the location I booked.

Michael H. 
Rating:
1.0

I arrived at the store today to get a truck. I called to extend the time but couldn't reach anyone. I also tried sending a message and no response. I ordered moving help to arrive at 7am and they never showed up. I'm pregnant and recovering from a car accident. I continued to call the company and could not speak to a person I had to text. I had to call corporate, moving help and staff multiple times. But they demanded their truck back and threatened to call the police. I told them I'm helpless and need help but I can't unload the truck myself on time. I was given a truck with marijuana in it and the truck was on empty and I had to fill it up. Now I'm charged a fine and charged for the moving men who never showed

Lanetta H. 
Rating:
5.0

Customer did not leave a comment.

Yensai T. 
Rating:
5.0

The young lady that took care of me at customer service desk did an outstanding job.

Deyiia H. 
Rating:
1.0

Bad customer service-employees were not positive, said something about not wanting to be there and were in general very grumpy. When I realized I was going to be late picking up van, I called and was told my van would still be available. I got there at the set time and no van or any other options. Trailer was only option. Had to go buy a hitch. Returned to get trailer and first trailer was rusty and couldn't be used. Four hours later we pulled out with a trailer. HORRIBLE experience and will NEVER USE UHAUL AGAIN!

Jennifer M. 
Rating:
4.0

More employees to serve customers.

Mary M. 
Rating:
3.0

Customer did not leave a comment.

Christine S. 
Rating:
4.0

There was one thin young lady and one heavier set young men, and 2 or 3 other thin young men working at this location who were very helpful and went out of their way to find a truck for me after a previous renter was 2+ hours late returning a truck. They were all very empathetic and professional and were outstanding examples of the type of employees that should make Uhaul proud. Thanks to all of the staff on duty at this location on 7-23-22.

Larry J. 
Rating:
1.0

Customer did not leave a comment.

William J. 
Rating:
4.0

Train counter staff to find solutions for simple problems.. Store mananger should not have to touch everything, however she did a great job ..

Geoffrey S. 
Rating:
5.0

No improvements needed at this time.

Jerald B. 
Rating:
5.0

The type of truck I reserved the day before was not available when I arrived.

Larry A W. 
Rating:
5.0

Everything was great!

Cleveland C. 
Rating:
1.0

When returning the vehicle, the employee was very rude . So rude that I forgot to inform him that the dolly that I also rented was still in the truck.

Aimee P. 
Rating:
5.0

No improvements needed at this time.

Jerald B. 
Rating:
5.0

Everything was great!! My only personal problem/complaint were that my legs are too short & I couldn't figure out how to adjust the seat.. may have already been up as close as it comes.. Great customer svcs throughout the whole process.. ! Rented a nice clean good running cargo van with air conditioning!! Hallelujah!! Overall I was greatly pleased and impressed with the staff (pleasant attitudes) & will be using U-haul again soon!!

Annette C. 
Rating:
1.0

The customer service is horrible, i repeat horrible! They store is dirty, the employees appear to act as if they're at an hangout spot. The lady who's an manager she's rude and and lacks customer service skills. The store definitely needs a face lift and re evaluated, overall not an good experience and I do not recommend.

LYNISSA N. 
Rating:
3.0

The truck had a leak in the roof and it stormed while I was moving. Many boxes were damaged and fell apart. The truck should not have been available for rent. Not a good experience.

Bernard B. 
Rating:
4.0

Customer did not leave a comment.

LaShondrea P. 
Rating:
1.0

Terrible experience I will not be returning to the shit company have a nice day

Sierra T. 
Rating:
3.0

Not the location I desired to use. When you make a reservation, UHaul DOES NOT move equipment to where you want it but moves YOU to where the equipment MIGHT be

James C. 
Rating:
1.0

Dust and uncleanlinesses and spiders all in furniture when picked up

Talitha C. 
Rating:
5.0

N/A

Corey H. 
Rating:
5.0

Enjoyed my rental process everything was explained and the process went like clock work, will definitely use this location again at five points in Bham. Store manager and everyone was very kind and helpful.

Carolyn R. 
Rating:
1.0

Customer did not leave a comment.

Charles H. 
Rating:
1.0

The storage unit wasn’t suitable for what I needed.. had to cancel and go somewhere else..

AUDREY G.  |  Overall Experience 
Rating:
3.0

I filled the gas tank up lto full as in the past the tank should return full. Well I spent a whopping $85 oo on gas that I couldn't afford

deliska W. 
Rating:
3.0

Have agents know the product. I asked for TV boxes for a 85 in TV and a 60 in TV .. what they gave me and insisted that was.. not correct .. so I'm stuck with 20.00 worth of boxes I can't use

AUDREY G. 
Rating:
5.0

Perhaps add more training to associates so they may be able to locate pre-purchased moving supplies inventory/list. In my case, I did not use any supplies because my pre-payment/order could not be found by associate. My account was promptly refunded by customer service.

ALBERT V. 
Rating:
5.0

I always rent from this location even though I live 20 miles away from there. Thank You

Rita R. 
Rating:
1.0

Customer did not leave a comment.

Versie C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BOBBY R. 
Rating:
4.0

I ordered one size truck a week in advance and ended up with 2 sizes smaller. It didn't make for an already stressful time better!

Lee C. 
Rating:
5.0

I HAD PROBLEM SEVERAL DAYS AGO,K BUT THERE HAS BEEN A CHANGE, BOTH YOUNG LADIES WERE VERY COURTEOUS AND PROFESSIONAL. ALSO, I NEED A FLATBED PICK UP NEVER GOT IT. IF I DID NOT DO QUICK THINKING AND GOT AN AVAILABLE HITCH, I WOULD STILL BE WAITING, WHEN I GOT THEIR SUNDAY MORNING, THERE SAT THE TRUCK I NEEDED. SO, ITS VERY FRUSTRATING WHEN THIS HAPPENS, I HAVE ONLY USED YOU FOR YEARS. NOW I SEE THERE ARE OTHER RENTAL, I WILL FAMILIARIZE MYSELF WITH THEM.

Silas G. 
Rating:
5.0

Customer did not leave a comment.

carlon B. 
Rating:
4.0

Customer did not leave a comment.

Drew M. 
Rating:
5.0

Customer did not leave a comment.

LaQuitha T. 
Rating:
5.0

Uhaul corporate needs to do a better job in communication. My pick up location changed and they sent me 31 miles to Tallasee for my drop off when I asked for Alex City. I always feel like I am at Uhaul's mercy. Fortunately, there were 2 happy and efficient workers that made the experience very pleasant at both locations. That is the 1st time I have experienced happy workers and they should be recognized! They exceeded my expectations, not necessarily Uhaul.

Gregory N. 
Rating:
5.0

Customer did not leave a comment.

reginald W. 
Rating:
5.0

After trying to rent from different locations and was very disappointed, this location was a very pleasant one. I would highly recommend this location.

Beverly M. 
Rating:
5.0

No improvement needed at this time

Jerald B. 
Rating:
5.0

Great customer service.The lady that helped me out had a great sense of humor and efficient at the same time.

Sharmaine G. 
Rating:
4.0

Customer did not leave a comment.

Marvin P. 
Rating:
3.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Nothing to improve at this time.

Jerald B. 
Rating:
5.0

Great experience. Equipment ready upon arrival.

Bernard H. 
Rating:
5.0

Customer did not leave a comment.

Danielle L. 
Rating:
2.0

Cashier was very rude. When I went in there were several people in line. Since the online service said skip the line, I hesitantly did. I did excused myself to let her know that I needed to pick up a key per the message on my screen. She said one moment and pointed to the lady that was in line. Which was understandable. I stood there another 5 minutes. When she gave the lady a form to fill in, I figured at that time she would step away to hand me the key, which I could visibly see by the way. But she didn't. She stood there with an attitude. I excused myself again to let her know that I just need to pick up my key through the online service, she then said with an attitude that she is the only one working. I feel like she purposely took her time giving me the key. I already felt wrong for skipping the line, but that's what the online message said do. There should be a better way to retrieve the key if the associate can not multitask. I have always used this location because its convenient, but the process is always slow. There is always just one person working. Because of me knowing this, I tried the online service. She made my experience horrible. I will never visit this location again.

Kawanna B. 
Rating:
1.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

the best service ever

Rita R. 
Rating:
5.0

Customer did not leave a comment.

Antwaun H. 
Rating:
1.0

The Only is because of the General Manager She on point and awesome but the evening rep he was rude inconsiderate and me being a Former GM he definitely needs a touch up on customer

Alan C. 
Rating:
3.0

Customer did not leave a comment.

Angelar C. 
Rating:
1.0

Rude employees and very slow service. Homophobic too

Elisabeth M. 
Rating:
5.0

Customer did not leave a comment.

Buford B. 
Rating:
1.0

I spent two hours in the store to only get what they wanted me to have versus what I reserved. No utility dolly available, slow employees, very unsatisfied. Then refused tne $50 guarantee that is offered by U-Haul.

Chiqueta C. 
Rating:
5.0

Customer did not leave a comment.

Dynecia H. 
Rating:
5.0

Customer did not leave a comment.

will H. 
Rating:
1.0

Worst uhaul ever

DaNaysiah G. 
Rating:
4.0

Customer did not leave a comment.

Azam S. 
Rating:
5.0

Customer did not leave a comment.

nilaga H. 
Rating:
3.0

Make sure you vacuum the seats.

Victor R. 
Rating:
5.0

Very professional and helpful. Great place that has any product you would need in the moving process. We were in and out in under 5min.

Craig B. 
Rating:
1.0

Better Customer Service. Never been to a facility where the employees don't greet you and walk you out to the vehicle your renting. Didn't even show me where the drop off box was. He had too much going on

shannon H. 
Rating:
2.0

Customer did not leave a comment.

Eric B. 
Rating:
5.0

Excellent service

Ashley B. 
Rating:
5.0

Have gas in trucks

Kimberly N. 
Rating:
4.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

Customer did not leave a comment.

Storm Y. 
Rating:
5.0

I experienced great customer service. I made reservations and my check-in was easy.

SHARMAINE G. 
Rating:
5.0

Customer did not leave a comment.

Deidrea S. 
Rating:
5.0

Have the dolly available when you Reserve them

Ruby W. 
Rating:
3.0

UHaul changed my reservation pickup and drop-off location to a very inconvenient location without asking me first. I reserved ahead of time and did my due diligence, but because another customer wanted to extend their reservation, I was just out of luck. UHaul also did nothing to value my business as a customer or help with this situation, like bringing the vans to my original pickup location that I had chosen for a reason, and no one I spoke with on the phone was helpful. I understand that UHaul wants to be accommodating to the other customer(s) who wanted to rent the vans for longer, but when there are pre-existing reservations that would interfere with this, I think this is incredibly poor customer service to do to the next customer. Everyone was just uninterested in helping or caring about my situation or needs as a customer, and I felt stuck because there's nothing I could do about it other than decide to cancel my reservations, which I couldn't do because I was depending on the rentals for executing a wedding for my business. Instead of going 3 minutes down the road, I had to go across town for my reservations, 2 round trips since I needed 2 vans, and again for drop-off since of course I couldn't even drop the vans off at my original chosen location. This is not near the first time I've had a major issue with UHaul's service, and I rent vans about 20 times a year for my business, but I've decided to take my business and money elsewhere and won't be using UHaul ever again if I can avoid it- they don't care about their customers and don't do the right thing.

LAUREN R. 
Rating:
3.0

UHaul changed my reservation pickup and drop-off location to a very inconvenient location without asking me first. I reserved ahead of time and did my due diligence, but because another customer wanted to extend their reservation, I was just out of luck. UHaul also did nothing to value my business as a customer or help with this situation, like bringing the vans to my original pickup location that I had chosen for a reason, and no one I spoke with on the phone was helpful. I understand that UHaul wants to be accommodating to the other customer(s) who wanted to rent the vans for longer, but when there are pre-existing reservations that would interfere with this, I think this is incredibly poor customer service to do to the next customer. Everyone was just uninterested in helping or caring about my situation or needs as a customer, and I felt stuck because there's nothing I could do about it other than decide to cancel my reservations, which I couldn't do because I was depending on the rentals for executing a wedding for my business. Instead of going 3 minutes down the road, I had to go across town for my reservations, 2 round trips since I needed 2 vans, and again for drop-off since of course I couldn't even drop the vans off at my original chosen location. This is not near the first time I've had a major issue with UHaul's service, and I rent vans about 20 times a year for my business, but I've decided to take my business and money elsewhere and won't be using UHaul ever again if I can avoid it- they don't care about their customers and don't do the right thing.

LAUREN R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Gladys P. 
Rating:
5.0

Ms.Zakeria was very professional and the other ones was courteous also they showed teamwork and thank them for it. U-Haul is my go to place.

Joyette W. 
Rating:
1.0

This is the second time I have rented in two weeks and the truck was nasty, not cleaned from the previous renter, and the representative in the store showed no concern. I would rather go to the vestvia hills store.

DebbieWilliams H. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
2.0

Bathroom needs cleaning.

KARLA E. 
Rating:
5.0

I had an excellent experience with Zy and the staff at this location, and will choose it again in the future.

Meghan F. 
Rating:
5.0

Customer did not leave a comment.

Colleen C. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
1.0

Lamento mucho. Decir que la persona. Que me atendió de muy mala forma. Yo e requerido el servicio por otras ocasiones esta ves. La persona que atiende. No es nada agradable tenía una reservación. Y decíaque no tenía la reservación y que no tenían. STORAGE. a atenderme por qué mi inglés no es muy bueno me sentí muy incomoda con el trato hablé con una persona de servio y ella me ayudo. A que me buscara STORAGE y me dio uno muy pequeño fue nesezario buscar iotra reservación más

LILIA O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacqueline G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

QUANISHA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

april b.  |  First Impressions 
Rating:
5.0

nice place. helpful staff

cottrelle e.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Venessa W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roderick S.  |  Overall Experience 
Rating:
1.0

THE MANGER THE WOMAN! IS VERY RUDE AND SHE IS NOT U-HUAL QUALITY!

GENERAL D.  |  Overall Experience 
Rating:
5.0

They were great!!!

Lashika R.  |  First Impressions 
Rating:
5.0

Thanks for the free month! Awesome....

SANDRA L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ruby C.  |  First Impressions 
Rating:
5.0

She was nice the manager

Anthony P.  |  First Impressions 
Rating:
5.0

Always friendly and was always greeted with a smile.

Davisha D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kamedra P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC G.  |  First Impressions 
Rating:
4.0

Shanita is great!

DEBORAH N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raven J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMICHEAL S.  |  Overall Experience 
Rating:
5.0

The young lady who helped me yesterday deserves a pay raise she was the only one working in the facility as well as making sure everybody was okay she held her own and she did it with a smile and gave excellent customer service at the five points location

Jasmine T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robyn m.  |  Overall Experience 
Rating:
5.0

Angel was very nice and helpful. I asked her a question and she explained everything to me. She took her time and it was another female there also I think she was new but she was nice also. The unit was very convenient to me.

RUBY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashanta T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Efreo H.  |  Overall Experience 
Rating:
3.0

I rented the unit on behalf of my Nephew who lost his mother to a heart attack in July and his Stepfather in August. He lives in Florida and needed someplace to store househhold items. I am extremely disappointed that I could not get a refund of the unused portion of my rental payment. The ending date for my initial rental was 24 September. Prior to that date, I made a payment. My nephew and I cleared the unit out on 27 September, just 3 days later. I believe that I should only be charged for the 2 or 3 days from the 24th. and rest should be refunded to me. Thank you for your consideration. Mattie D. Harper

Mattie H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

mary h.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amanda W.  |  Overall Experience 
Rating:
3.0

The storage facility itself was excellent. I used the unit for several years and found no problems with my stored items. The problems that I had was with the parking. On Saturday, September 12, 2020, I parked my vehicle in a parking space painted for parking. When I parked, I felt a pull on my right bumper. When I looked, a nail protruding from the cement barrier had ripped off the right side of my bumper. I informed the manager, Shinita Cunningham. She said that the parking spots were for hitches, but there were no signs saying the parking spots were for the hitches. I now have a damaged bumper and I am not pleased about it because it could have been avoided. There are no customer parking spaces for storage customers. That problem needs to be addressed. On Sunday, September 13, 2020, the normal staff was off. The gentleman filling in could not open the storage area because he did not have the keys or codes. Me and my family waited for 1 1/2 hrs but were still unable to get into the storage area. I thought it was ridiculous that he did not have the correct information necessary to continue normal operations. It was very frustrating and I had to reschedule meeting dates with my family to complete emptying the storage unit. Communication is of the utmost importance to keep a business functional and your customers stress and worry free.

MATTIE M.  |  Overall Experience 
Rating:
5.0

Customer Service was EXCELLENT..

Danita S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

veronica e.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jenoa S.  |  Overall Experience 
Rating:
5.0

Very ,Very, helpful. Staff went over and beyond to make sure I was satisfied. KUDDOS TO THE YOUNG LADY THAT ASSISTED ME TODAY..

Danita S.  |  First Impressions 
Rating:
5.0

I wish the upstairs storage had a ramp we could use that when taking the washer and dryer up

Sheena C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shontija D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrianne J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robyn m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chakita S.  |  First Impressions 
Rating:
1.0

This was absolutely the worst experience I have ever had moving with Uhaul. I just have spoke with 12 individuals from 800 Uhaul online, Ethics department, store managers, clerks, and maybe 2 individuals were pleasant and willing to assist my family and I. Hey ur storage reservation was secured wrong by representative, the services that were supposed to be available were not available putting the safety of my family at risk. The size of the storage that I reserved and was forced to down grade to a unit that almost didn’t fit the capacity of my goods. We were threatened by the staff. Worst experience ever.

Traci R.  |  First Impressions 
Rating:
3.0

I encountered some unprofessional conduct during my experience. Twice they posted a late fee when they failed to deduct the payment; I had to call headquarters twice. I feel being I closed out account a few days after making a payment, I should've been refunded

Charles H.  |  Overall Experience 
Rating:
4.0

I made a payment in January and your records stating that I didn’t I went to my storage and was unable to get in it had a lock on it and I’m not pleased paying my money for something and the person steals my hard earned money but I’m moving my things out

James B.  |  Overall Experience 
Rating:
5.0

Management was very nice. Ms. Shenita was very easy to work with even when my account was delinquent, I received adequate notification and options to get my account current.

Keona J.  |  Overall Experience 
Rating:
5.0

Thanks to y'all😊

Jacqueline M.  |  Overall Experience 
Rating:
5.0

Excellent

Janice B.  |  Overall Experience 
Rating:
1.0

Your price are to high storage and rental truck ..sorry I would not recomend u haul ....to any one that have my experience with them..

kc r.  |  Overall Experience 
Rating:
5.0

They were very knowledgeable, kind and eager to help.

Janice B.  |  First Impressions 
Rating:
5.0

Been coming here since May 1st, 2019 and I enjoy my visit every time I stop by to renew my contacts. Great staff.

Jose C.  |  First Impressions 
Rating:
5.0

I am from Arkansas and oftentimes I am in Birmingham and requires Uhaul services whether it is storage or trucks. If I run into any online problems. I call Shenita and she takes care of me. The best!!

Grace W.  |  Overall Experience 
Rating:
1.0

I was verbally assaulted by the female Uhaul representative as she had her crying child at work. 4 chairs were stolen via a former male personnel, and he destroyed 4 mirrors.

ANNIE E.  |  Overall Experience 
Rating:
3.0

I would have given this facility an above average rating but I had a bad experience concerning the handling of my property. Some of my property was destroyed and stolen from my rental.

Erica C.  |  Overall Experience 
Rating:
1.0

i have not used your service in over a year. Please follow up on this. i never been in alabama .

Howard S.  |  First Impressions 
Rating:
4.0

I had already gotten my things out of storage and no one took the time to see that, but kept writing me about my storage fees. My things been out since November and I hate they didn't check first.

Cassandra Y.  |  Overall Experience 
Rating:
5.0

Thanks very much to everyone!

Hazel N.  |  Reservation 
Rating:
5.0

We had multiple changes and thus U-Haul was able to accommodate. Very friendly manager and staff. Thank you

robert m.  |  Overall Experience 
Rating:
5.0

Efficient and friendly prompt service will use this facility again

charles j.  |  Reservation 
Rating:
2.0

The Staff's attitudes were horrible. I've used this company several times, but never have I experienced such rudeness.

Tywanna H.  |  Overall Experience 
No reviews have been submitted for this location.

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