Customer Reviews for U-Haul Moving & Storage of Fairgrounds

2,074 reviews

3028 Bessemer Rd   Birmingham, AL 35208
(5 Points W Ensley)

(205) 785-1524

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(205) 785-1524

3028 Bessemer Rd
Birmingham, AL 35208
(5 Points W Ensley)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MARGIE N. 
Rating:
3.0

Customer did not leave a comment.

Sherron D. 
Rating:
5.0

Customer did not leave a comment.

ERIN I. 
Rating:
5.0

Customer did not leave a comment.

NANCY H. 
Rating:
5.0

Thank You

Benjamin A. 
Rating:
5.0

The sales person was nice and funny trying to wake everyone up that morning

MARILYN W. 
Rating:
5.0

Customer did not leave a comment.

Rosalyn M. 
Rating:
2.0

They charged my credit card for the amount I was told on the day I returned the truck and then they charged me an extra $20 for something. I never received a receipt for either.

ROBERT M. 
Rating:
1.0

The truck was in poor condition and very old (2009). I felt very unsafe driving it and overcharged. I would recommend everyone stay away from U-Haul I'd they don't care enough to update their trucks. Please fix the brakes and there's too much slack in the steering.

Cheryl J. 
Rating:
1.0

Customer did not leave a comment.

JADEN A. 
Rating:
5.0

Customer did not leave a comment.

Luther T. 
Rating:
5.0

Customer did not leave a comment.

ROSE R. 
Rating:
4.0

Customer did not leave a comment.

RONNIE P. 
Rating:
5.0

Customer did not leave a comment.

KARLA E. 
Rating:
4.0

Our uhual was set to be picked up in Columbiana, al. The day before pick up it was changed to Leeds. When arriving to Leeds we were told our uhual was not there and at our original location, but was not. It was not at Bessemer either but they ended up giving us a truck.

DALTON B. 
Rating:
5.0

The person that assisted was pleasant.

JEWANDA W. 
Rating:
4.0

There was no fluid in the brake reservoir.

THOMAS T. 
Rating:
5.0

Customer did not leave a comment.

Kellee P. 
Rating:
5.0

Customer did not leave a comment.

TARKESHIA B. 
Rating:
3.0

Customer did not leave a comment.

LINDA K. 
Rating:
3.0

Your clerks are not customer service friendly. They need to learn how to speak with individuals in a more professional manner.

Tacqua C. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
1.0

I kept my end of the contract, though after coming in contact with a rude attendant upon returning the equipment that was rented, I was charged twice for services, and the mileage rate was also incorrect. Now, I have been told that it will take Uhaul 2 to 3 days to process my refund; thereafter, my bank will take an additional 3 to 5 days to deposit my money back into my account. It took 10+ minutes for my call to be answered to dispute the bill and I am on the phone now waiting for another customer service department of Uhaul to explain the situation again to get the refund process started by tomorrow (Monday). The system says this will take 14 minutes - in addition to the time I have already been on the phone waiting. The process went downhill considerably after the initial rental transaction.

Latanya W. 
Rating:
5.0

Customer did not leave a comment.

Jayla B. 
Rating:
4.0

Provide sanitizing wipes or spray.

Amy J. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

ETHEL W. 
Rating:
5.0

Customer did not leave a comment.

Jameka W. 
Rating:
3.0

The drop off key box was not orange and hard to find at Bessemer/Fair Park location in Birmingham, AL. We were looking everywhere for it.

Phylicia M. 
Rating:
5.0

Customer did not leave a comment.

BRENDA D. 
Rating:
5.0

9/4/21 for 9/1/21-Please explain to any client / or customer , why it may seem like we are being twice for gas . 1.) You have to fill the gas back to it' original level . Then , 2). Pay $ .59 / more a mile . Keep up the GREAT WORK - 9/1/21 Day & Night shift Managers . 9/1/21' Day shift' Manager = EXCELLENT ! & Night shift ' Manager Monica = EXCELLENT ! Thanx FAIRGROUND UHAUL for my day & Thanx Uhaul for allowing me to rent 1 of your vehicles ..

CATHY N. 
Rating:
3.0

The female that I guess was truck attendant was EH. But my representative was nice

Tiffany C. 
Rating:
5.0

It was good

QUILICI H. 
Rating:
5.0

The last time I got just the right size Van for my needs. Sometimes I would prefer a smaller van in replace of a truck. I can understand why that location don't like trucks but a smaller van would be nice sometimes.

JOHNNY D. 
Rating:
4.0

We were incorrectly blamed for damage to the truck. Someone propped up cardboard in a hole and the employee that did the walk around of the truck did not see it. Nor did I because of the awkward location. The damage was not found until after we returned with the truck. Not our fault. Staff should have been more thorough. Other than that, it was great.

Edward F. 
Rating:
5.0

The lady who rented to me was very nice

ERIC L. 
Rating:
5.0

Everything was great. Monica Murphy was a big help. I was in and out in 5 minutes

Leslie W. 
Rating:
5.0

Uhaul charged me for gas and I put gas back into truck and I would like a refund put back on my card please thanks 2055206906 Sharon Evans

SHARON E. 
Rating:
5.0

I can't remember the name of the lady behind the counter but she was very kind and helpful. I would come back to this location just to deal with her. Breath of fresh air compared to what I'm used too when dealing with Uhaul.

TRENTON G. 
Rating:
5.0

Moving the after hrs drop box by the door would make it more accessible

Matteus R. 
Rating:
5.0

Customer did not leave a comment.

shawn C. 
Rating:
5.0

Stay as you are.

Gwendolyn H. 
Rating:
5.0

Customer did not leave a comment.

Monique T. 
Rating:
5.0

Customer did not leave a comment.

Verna B. 
Rating:
5.0

Corey was very friendly and helpful with scheduling the truck! Thank you!

Charles C. 
Rating:
4.0

Good service.

GERALDINE B. 
Rating:
3.0

Customer did not leave a comment.

WILSON D. 
Rating:
5.0

Customer did not leave a comment.

Ken C. 
Rating:
2.0

Wasn't a great experience. I have rented several uhauls in the past, but this one wasn't a great a experience. The location was far away, but I expected that as the staff was nice enough to squeeze us in on a busy weekend. The uhaul drove really bad, misfired a lot and would barely do 60 mph on the interstate. Upon arriving to my neighborhood the truck gave off a loud pop sound and a strong smell of sulfur chocked us out in the cab. I barely made it to my residence. Then when the maintenance crew came to get the truck this information was never passed on to the rental location, and they called me several times asking where the truck was. I believe this issue has been sorted out, I just will avoid this location if their trucks are generally in this condition. The maintenance crew was extremely helpful, professional, patient and reassuring.

SIDNEY W. 
Rating:
3.0

Wash and check the vehicles. The van was dirty and had some type of all on the gas pedal

ANGEL B. 
Rating:
5.0

Customer did not leave a comment.

Christine D.  |  Overall Experience 
Rating:
4.0

When doing the survey to check truck.. I received a error message. The gas meter was not on half full like stated and the hand truck was on in the truck. I know things can get a little busy but these things need to be checked

DAWN M. 
Rating:
5.0

Customer did not leave a comment.

MARTHA F. 
Rating:
1.0

Uhaul should be ashamed of the service that was provided here. I was made to drive 15 miles out of the way 2 times in order to pick up a truck that looked like it had been driven through dust storms forever without ever having been washed. There was no available service agents to compensate or offset the fact that my original booking was set for a place >1 mile from where I needed to be, therefore causing me to drive about 50 miles in excess of why I needed the truck to rent. Your service is HORRIBLE and I will jog only strongly advocate against you to anyone who mentions your company, but I will also NEVER purchase any of your products again, even if I should only need a cardboard box. I will be disputing any additional charges added to my account with my credit card company. Thanks for the inconvenience and showing just how much your company could care less about its customers and instead focus on only getting to take their money.

Jonathan T. 
Rating:
1.0

I reserved a truck 3 times and the first two were double booked causing me to drive an hour and a half one way out of my way to rent the trucks and then have to drive back home without a truck.

Jarred F. 
Rating:
5.0

Monica was very helpful at the location that I was sent to! But I have to complain about the company in general. First I was sent to a location further away than the first 2 locations that they had scheduled for me to go to and then when I got there 15 minutes ahead of my appointment time I was told there were no trucks. After over an hour of waiting someone finally brings in a truck. I was patient and it worked out but Uhaul shouldn't let people make reservations for a rental if the dont have the trucks to do it.

Heather D. 
Rating:
4.0

Van was not cleaned up adequately in my opinion. However, the convenient location and competent staff was a plus.

Anre F. 
Rating:
3.0

This was not my choice location. This location added 30 miles round trip to my trip. Which put me over on miles expected.

Mickie T. 
Rating:
5.0

Customer did not leave a comment.

ROSHIMA W. 
Rating:
3.0

Customer did not leave a comment.

LEONIDAS S. 
Rating:
5.0

Customer did not leave a comment.

STEFANO D. 
Rating:
4.0

N/A

Jerry J. 
Rating:
4.0

The contact less pick up wasn't operating properly, but other than that little hiccup things went well.

Sherrel H. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY P. 
Rating:
1.0

My uhal location was changed at the last minute which made me go further than my location distance I originally had. Then when I picked up my uhal the storage place had closed due to my time getting pushed back. I was never able to get my stuff then when I returned back to uhal I asked for a refund and they still charged me for Milage used.

Olivia C. 
Rating:
1.0

The truck should never be rented to anyone it is in dangerous mechanical condition

DEMARCUS G. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
2.0

Not a clear drop box location and instructions communication i called the number for the drop off after being on hold then talking to someone the location still called to tell me was going to charge me

Kelly N. 
Rating:
4.0

The location opened up 45 minutes late! Otherwise the online experience was excellent.

Jhamall W. 
Rating:
5.0

Customer did not leave a comment.

Seyedabdollah M. 
Rating:
5.0

Customer did not leave a comment.

Paula B. 
Rating:
3.0

Clean and sanitize trucks after each customer

Cassandra S. 
Rating:
2.0

Truck looked like it had been involved in several accidents and smelled worse.

Amber C. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
4.0

Customer did not leave a comment.

Zack H. 
Rating:
5.0

Customer did not leave a comment.

Deion G. 
Rating:
4.0

Customer did not leave a comment.

Katrina B. 
Rating:
4.0

Customer did not leave a comment.

Mardell G. 
Rating:
5.0

Customer did not leave a comment.

Roosevelt B. 
Rating:
5.0

The staff was friendly

Beatrice R. 
Rating:
4.0

Customer did not leave a comment.

Nicholas Yaw Asa O. 
Rating:
3.0

Customer did not leave a comment.

Mary H. 
Rating:
5.0

Excellent! Service! Always! Shenita!

Angela M. 
Rating:
5.0

Customer did not leave a comment.

Marcoos T. 
Rating:
5.0

So friendly and helpful!! (unlike Pelham, AL location)

Darrell W. 
Rating:
1.0

Customer did not leave a comment.

Kamedra P.  |  Overall Experience 
Rating:
1.0

Terminate everyone that works there. The employee's were the rudest, most un-professional people I have ever done business with.I am in total shock as to be cursed at in the presence of other customers. The same employee called my phone and after her rude conversation , hung up on me. I will never rent from uhaul again. Simply unbelivable......

Frederick P. 
Rating:
5.0

Customer did not leave a comment.

ERIC G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Willie L. 
Rating:
5.0

Nothing, the return was quick and easy.

MALCOLM H. 
Rating:
3.0

Don't let them change you pickup location in the middle of the night and not notify you until you arrive at the original location. Such a scam. Added 30 miles (@0.99/mile) for a $30 fee I shouldn't have needed. I;ll go with Ryder from here on out.

Daniel C. 
Rating:
3.0

Improving the paper work process so that actual feul level matches paper work so customers are not over charged

David J. 
Rating:
2.0

Weekend, evening Attitude could be better the younger worker Are very rude and unhelpful do not answer questions when I ask and talk on the phone while standing to be waited on

Marcoos T. 
Rating:
3.0

Customer did not leave a comment.

Belinda W. 
Rating:
3.0

Customer did not leave a comment.

Melanie B. 
Rating:
5.0

Customer did not leave a comment.

Jerral T. 
Rating:
4.0

Putting a address instead of the 800# It was horrible. Stop at gas station, my mother asked for help on finding uhaul place. Finally got to speak to someone on uhaul# and had to drive across city to dropoff location. Other than that everything was good. Truck was good..

Sheena S. 
Rating:
2.0

The front desk representatives should be friendlier and speak clearly. The store was also very hot.

Jamiatra D. 
Rating:
3.0

Customer did not leave a comment.

Benita W. 
Rating:
4.0

The return procedure should be improved. The writing on the contract is too small. My location couldn't be verified.

Velda K. 
Rating:
3.0

It's very difficult to get this location on the phone and they will add extra charges to your account.

Terri Y. 
Rating:
1.0

Front desk person was extremely rude and unfriendly. Would only recommend contactless business. No customer service skills

Corey C. 
Rating:
5.0

Customer did not leave a comment.

Storm Y. 
Rating:
4.0

Shanita is great!

DEBORAH N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raven J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMICHEAL S.  |  Overall Experience 
Rating:
5.0

The young lady who helped me yesterday deserves a pay raise she was the only one working in the facility as well as making sure everybody was okay she held her own and she did it with a smile and gave excellent customer service at the five points location

Jasmine T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robyn m.  |  Overall Experience 
Rating:
5.0

Angel was very nice and helpful. I asked her a question and she explained everything to me. She took her time and it was another female there also I think she was new but she was nice also. The unit was very convenient to me.

RUBY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

veronica e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robyn m.  |  First Impressions 
No reviews have been submitted for this location.

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