Customer Reviews for U-Haul Moving & Storage of Fairgrounds

2,216 reviews

3028 Bessemer Rd   Birmingham, AL 35208
(5 Points W Ensley)

(205) 785-1524

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(205) 785-1524

3028 Bessemer Rd
Birmingham, AL 35208
(5 Points W Ensley)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

UHaul changed my reservation pickup and drop-off location to a very inconvenient location without asking me first. I reserved ahead of time and did my due diligence, but because another customer wanted to extend their reservation, I was just out of luck. UHaul also did nothing to value my business as a customer or help with this situation, like bringing the vans to my original pickup location that I had chosen for a reason, and no one I spoke with on the phone was helpful. I understand that UHaul wants to be accommodating to the other customer(s) who wanted to rent the vans for longer, but when there are pre-existing reservations that would interfere with this, I think this is incredibly poor customer service to do to the next customer. Everyone was just uninterested in helping or caring about my situation or needs as a customer, and I felt stuck because there's nothing I could do about it other than decide to cancel my reservations, which I couldn't do because I was depending on the rentals for executing a wedding for my business. Instead of going 3 minutes down the road, I had to go across town for my reservations, 2 round trips since I needed 2 vans, and again for drop-off since of course I couldn't even drop the vans off at my original chosen location. This is not near the first time I've had a major issue with UHaul's service, and I rent vans about 20 times a year for my business, but I've decided to take my business and money elsewhere and won't be using UHaul ever again if I can avoid it- they don't care about their customers and don't do the right thing.

LAUREN R. 
Rating:
3.0

UHaul changed my reservation pickup and drop-off location to a very inconvenient location without asking me first. I reserved ahead of time and did my due diligence, but because another customer wanted to extend their reservation, I was just out of luck. UHaul also did nothing to value my business as a customer or help with this situation, like bringing the vans to my original pickup location that I had chosen for a reason, and no one I spoke with on the phone was helpful. I understand that UHaul wants to be accommodating to the other customer(s) who wanted to rent the vans for longer, but when there are pre-existing reservations that would interfere with this, I think this is incredibly poor customer service to do to the next customer. Everyone was just uninterested in helping or caring about my situation or needs as a customer, and I felt stuck because there's nothing I could do about it other than decide to cancel my reservations, which I couldn't do because I was depending on the rentals for executing a wedding for my business. Instead of going 3 minutes down the road, I had to go across town for my reservations, 2 round trips since I needed 2 vans, and again for drop-off since of course I couldn't even drop the vans off at my original chosen location. This is not near the first time I've had a major issue with UHaul's service, and I rent vans about 20 times a year for my business, but I've decided to take my business and money elsewhere and won't be using UHaul ever again if I can avoid it- they don't care about their customers and don't do the right thing.

LAUREN R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

Gladys P. 
Rating:
5.0

Ms.Zakeria was very professional and the other ones was courteous also they showed teamwork and thank them for it. U-Haul is my go to place.

Joyette W. 
Rating:
1.0

This is the second time I have rented in two weeks and the truck was nasty, not cleaned from the previous renter, and the representative in the store showed no concern. I would rather go to the vestvia hills store.

DebbieWilliams H. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
2.0

Bathroom needs cleaning.

KARLA E. 
Rating:
5.0

I had an excellent experience with Zy and the staff at this location, and will choose it again in the future.

Meghan F. 
Rating:
5.0

Customer did not leave a comment.

Colleen C. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

Edward P. 
Rating:
5.0

Each time I've utilized this facility it has been an awesome experience. Thank you to the Fairground location for your unwavering professionalism.

Nikki J. 
Rating:
3.0

The truck was very nasty, and someone left drugs in the truck. I called back and told the young lady however it was not shocking. We have been using U-Haul because our cargo van is in the shop. The young lady that checked me in was nice however, the trucks could be cleaner.

Debbie W. 
Rating:
5.0

Customer did not leave a comment.

Victoria H. 
Rating:
5.0

Customer did not leave a comment.

cordell S. 
Rating:
3.0

Customer did not leave a comment.

joe J. 
Rating:
3.0

The truck was on E I put 40$ in it and was still charged 90$ for the truck! This place should make sure everyone puts gas in the truck before returning it's not fair to the next customer.... oh they gave me a 50 dollar voucher but was still charged 90$

Tracy S. 
Rating:
5.0

Great experience, he went above and beyond hooking the trailer to my car and then unhooking upon return. Well worth the extra distance.

Elizabeth A. 
Rating:
4.0

Customer did not leave a comment.

Junesia A. 
Rating:
2.0

Customer did not leave a comment.

Charlotte B. 
Rating:
5.0

Great customer service. Friendly service

Jacqueline M. 
Rating:
5.0

Customer did not leave a comment.

nardasha R. 
Rating:
4.0

Customer did not leave a comment.

Barbara M. 
Rating:
5.0

At peak times you may want to add another cashier. The one that was there during our pick up is GREAT and she's there a lot... every time we've been there it's just her. SHE IS A GREAT PERSON.

Felicia H. 
Rating:
5.0

I reserved for a vehicle in Irondale and was sent to Bessemer Rd location, far from where we live. The dispatch agent was unfriendly and didn't seem to give a s----. The staff at the location were very friendly and courteous. I would recommend the location only for that reason.

Richard D. 
Rating:
5.0

I received great customer service during my time of needing a u-haul to transport my properties. I appreciate the CSR at Bessemer H'way location for her efficiency,professionalism and accommodations. Thank you, VIRGINIA WASHINGTON

Virginia W. 
Rating:
5.0

The staff was amazing!!!

Alisha B. 
Rating:
3.0

Customer did not leave a comment.

Von L. 
Rating:
1.0

Customer did not leave a comment.

Eboni M. 
Rating:
5.0

Everything went great and the general manager is the best ty ❤️

Cassandra Y. 
Rating:
5.0

Customer did not leave a comment.

Lakeytia S. 
Rating:
5.0

Customer did not leave a comment.

Kim T. 
Rating:
4.0

The process should be made simpler, I had a mobile pick up, but I had to wait 30 minutes for them to verify a phone # other than mine, but my daughter, cousin, never received a call. And I finally picked up the cargo van an hour late, but I got confirmation 4 hours later. It was not a pleasant experience.

Karen P. 
Rating:
5.0

Customer did not leave a comment.

PATRICIA J. 
Rating:
5.0

Customer did not leave a comment.

Latasha P. 
Rating:
5.0

Everything and everyone was just awesome and professional from me picking up and talking to costumer service easy checking in and easy returning. .

Mya C. 
Rating:
3.0

Better customer service.

Christina R. 
Rating:
5.0

Customer did not leave a comment.

Teresa S. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
3.0

The poor lady who was working by herself that Saturday was slammed with 50 people in the lobby and was expected to help everyone with storage sheds and trucks all by herself. She did awesome but it took waayyyy too long overall. Recommend you get her some help!

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn C. 
Rating:
3.0

Employee at the front desk was having a whole conversation on her cell phone while I'm trying to check out equipment. When I returned to bring it back she was outside and basically just asked for the keys soon as I got out the car.

Lavetta H. 
Rating:
4.0

Customer did not leave a comment.

Gladys P. 
Rating:
5.0

Customer did not leave a comment.

JAMELL M. 
Rating:
2.0

Make sure there's gas in the tank. I obtained the truck with only 32 miles til empty

prima H. 
Rating:
4.0

Customer did not leave a comment.

Mike N. 
Rating:
5.0

Customer did not leave a comment.

Martarius T. 
Rating:
3.0

Your account and website is not reliable, couldn't connect. Not satisfied 😕.

Jean S. 
Rating:
2.0

Customer did not leave a comment.

Eric B. 
Rating:
1.0

Lamento mucho. Decir que la persona. Que me atendió de muy mala forma. Yo e requerido el servicio por otras ocasiones esta ves. La persona que atiende. No es nada agradable tenía una reservación. Y decíaque no tenía la reservación y que no tenían. STORAGE. a atenderme por qué mi inglés no es muy bueno me sentí muy incomoda con el trato hablé con una persona de servio y ella me ayudo. A que me buscara STORAGE y me dio uno muy pequeño fue nesezario buscar iotra reservación más

LILIA O.  |  First Impressions 
Rating:
5.0

Don't change a thing the worker from the five points store Bessemer super highway was great. I'll have to give her a five

BRENDA T. 
Rating:
5.0

Customer did not leave a comment.

Angela H. 
Rating:
4.0

Customer did not leave a comment.

SANDRA R. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth L.  |  First Impressions 
Rating:
1.0

I was overcharged No equipment and I was still charged I reported this via the link with no response The reservation was made confirmed and still no truck Guess I have to call since nobody ready reviews anyway

JOSEPH M. 
Rating:
3.0

Customer did not leave a comment.

QUANISHA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

COREY R. 
Rating:
5.0

Customer did not leave a comment.

BERNARD M. 
Rating:
5.0

Customer did not leave a comment.

april b.  |  First Impressions 
Rating:
5.0

nice place. helpful staff

cottrelle e.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Venessa W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

URSULA J. 
Rating:
5.0

Nothing everyone was polite , smiling

JOHNNIE U. 
Rating:
5.0

Customer did not leave a comment.

RON J. 
Rating:
5.0

The quality Customer Service exceeded my Uhaul Rental expectations. The CSR was very polite, professional, friendly, & very informative relating to the rental.

CARLA C. 
Rating:
4.0

Customer did not leave a comment.

ALFRED G. 
Rating:
5.0

Customer did not leave a comment.

Roderick S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jasmine B. 
Rating:
5.0

Customer did not leave a comment.

MARGIE N. 
Rating:
5.0

Customer did not leave a comment.

Helen M. 
Rating:
5.0

Hire more worker.

GAIL B. 
Rating:
5.0

Customer did not leave a comment.

Ramon C. 
Rating:
5.0

Everything was great. Cashier and gentlemen in morning shift of 1/23/22 was awesome with Clare at customer service.

KAREN H. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
1.0

THE MANGER THE WOMAN! IS VERY RUDE AND SHE IS NOT U-HUAL QUALITY!

GENERAL D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandon T. 
Rating:
4.0

I arrived at eh dropped off location. Was told to pull to the other side and I would be checked in. I pulled to the other side. After waiting for 10-15 minutes I backed the trailer into a parking spot and unhooked it myself. Then had a wait another 5 min for the employee to come out and simply tell me she checked me in and I was good to go. She didn't look at the trailer.

CHARLES G. 
Rating:
3.0

The customer service person at this location needs a better attitude not friendly.

ALBERT P. 
Rating:
4.0

Customer did not leave a comment.

Kilvarius D. 
Rating:
4.0

Customer did not leave a comment.

REOLA J. 
Rating:
5.0

Customer did not leave a comment.

ANGELIA R. 
Rating:
3.0

Cleaning the trucks

Louise S. 
Rating:
1.0

My account was charged two times 160 and 95 dollars. You only have one time to steal from me. I will not be back

JESSICA M. 
Rating:
2.0

They over charged me and told me l drove 89miles. There is no way l used that many miles. I feel cheated and l will be calling in the morning

TERKERIA S. 
Rating:
5.0

Customer did not leave a comment.

PETER M. 
Rating:
1.0

The service here is unprofessional and the person in charge is not engaging in fair business practices. This is the second time I am filing a complaint for excessive charges.

KAREN G. 
Rating:
5.0

Na

KEVIN J. 
Rating:
2.0

Customer did not leave a comment.

LOUIS J. 
Rating:
5.0

Customer did not leave a comment.

SONYA S. 
Rating:
3.0

Customer did not leave a comment.

CLIFFORD P. 
Rating:
3.0

Customer did not leave a comment.

JASON H. 
Rating:
5.0

Customer Service was excellent however, the truck needed an alignment. Nicer experience than last.

JANNICA H. 
Rating:
5.0

Customer did not leave a comment.

Kawani C. 
Rating:
5.0

They were great!!!

Lashika R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DWIGHT J. 
Rating:
1.0

The online pick up was terrible especially when waiting for a call to verify my identity. The key was not put in the box so I had to wait two hours until they open to get the key for the truck.

Byron M. 
Rating:
1.0

After hours directions are not clear they didn't provide lock code to put key in the drop box and when upon re arrival in the morning to drop the key off I drop off the key the night before the rep told me I was hairline from half and I will have to back up a truck where there was no space to go back and put more gas I got the picture of the gas needle to prove it it was literally a hairline … worst experience ever!!!!!

GREGORY M. 
Rating:
3.0

Customer did not leave a comment.

DOMINIQUE H. 
Rating:
5.0

Customer did not leave a comment.

NATASHA W. 
Rating:
5.0

I was disappointed that my credit card was charged . 25 cents for .06 mileage over. I think that was unnecessary since I put additional gas in the truck before I returned it. Besides that, everything else was fine.

Llewellyn R. 
Rating:
5.0

The lady that waited on us was awesome! Very customer friendly!!!!

BOBBY W. 
Rating:
5.0

Customer did not leave a comment.

CAROLYN H. 
Rating:
4.0

Customer did not leave a comment.

Isabella L. 
Rating:
4.0

Have equipment available that was reserved. Other than that staff was friendly and helpful. Process was easy in and out.

BILLY P. 
Rating:
5.0

Customer did not leave a comment.

BYRUS C. 
Rating:
4.0

Customer did not leave a comment.

ARA C. 
Rating:
5.0

Customer did not leave a comment.

ALESHIA L. 
Rating:
5.0

Thanks for the free month! Awesome....

SANDRA L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ruby C.  |  First Impressions 
Rating:
5.0

She was nice the manager

Anthony P.  |  First Impressions 
Rating:
5.0

Always friendly and was always greeted with a smile.

Davisha D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Kamedra P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIC G.  |  First Impressions 
Rating:
4.0

Shanita is great!

DEBORAH N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raven J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JAMICHEAL S.  |  Overall Experience 
Rating:
5.0

The young lady who helped me yesterday deserves a pay raise she was the only one working in the facility as well as making sure everybody was okay she held her own and she did it with a smile and gave excellent customer service at the five points location

Jasmine T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robyn m.  |  Overall Experience 
Rating:
5.0

Angel was very nice and helpful. I asked her a question and she explained everything to me. She took her time and it was another female there also I think she was new but she was nice also. The unit was very convenient to me.

RUBY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashanta T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Efreo H.  |  Overall Experience 
Rating:
3.0

I rented the unit on behalf of my Nephew who lost his mother to a heart attack in July and his Stepfather in August. He lives in Florida and needed someplace to store househhold items. I am extremely disappointed that I could not get a refund of the unused portion of my rental payment. The ending date for my initial rental was 24 September. Prior to that date, I made a payment. My nephew and I cleared the unit out on 27 September, just 3 days later. I believe that I should only be charged for the 2 or 3 days from the 24th. and rest should be refunded to me. Thank you for your consideration. Mattie D. Harper

Mattie H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

mary h.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Amanda W.  |  Overall Experience 
Rating:
3.0

The storage facility itself was excellent. I used the unit for several years and found no problems with my stored items. The problems that I had was with the parking. On Saturday, September 12, 2020, I parked my vehicle in a parking space painted for parking. When I parked, I felt a pull on my right bumper. When I looked, a nail protruding from the cement barrier had ripped off the right side of my bumper. I informed the manager, Shinita Cunningham. She said that the parking spots were for hitches, but there were no signs saying the parking spots were for the hitches. I now have a damaged bumper and I am not pleased about it because it could have been avoided. There are no customer parking spaces for storage customers. That problem needs to be addressed. On Sunday, September 13, 2020, the normal staff was off. The gentleman filling in could not open the storage area because he did not have the keys or codes. Me and my family waited for 1 1/2 hrs but were still unable to get into the storage area. I thought it was ridiculous that he did not have the correct information necessary to continue normal operations. It was very frustrating and I had to reschedule meeting dates with my family to complete emptying the storage unit. Communication is of the utmost importance to keep a business functional and your customers stress and worry free.

MATTIE M.  |  Overall Experience 
Rating:
5.0

Customer Service was EXCELLENT..

Danita S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

veronica e.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jenoa S.  |  Overall Experience 
Rating:
5.0

Very ,Very, helpful. Staff went over and beyond to make sure I was satisfied. KUDDOS TO THE YOUNG LADY THAT ASSISTED ME TODAY..

Danita S.  |  First Impressions 
Rating:
5.0

I wish the upstairs storage had a ramp we could use that when taking the washer and dryer up

Sheena C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shontija D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrianne J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robyn m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chakita S.  |  First Impressions 
Rating:
1.0

This was absolutely the worst experience I have ever had moving with Uhaul. I just have spoke with 12 individuals from 800 Uhaul online, Ethics department, store managers, clerks, and maybe 2 individuals were pleasant and willing to assist my family and I. Hey ur storage reservation was secured wrong by representative, the services that were supposed to be available were not available putting the safety of my family at risk. The size of the storage that I reserved and was forced to down grade to a unit that almost didn’t fit the capacity of my goods. We were threatened by the staff. Worst experience ever.

Traci R.  |  First Impressions 
Rating:
3.0

I encountered some unprofessional conduct during my experience. Twice they posted a late fee when they failed to deduct the payment; I had to call headquarters twice. I feel being I closed out account a few days after making a payment, I should've been refunded

Charles H.  |  Overall Experience 
Rating:
4.0

I made a payment in January and your records stating that I didn’t I went to my storage and was unable to get in it had a lock on it and I’m not pleased paying my money for something and the person steals my hard earned money but I’m moving my things out

James B.  |  Overall Experience 
Rating:
5.0

Management was very nice. Ms. Shenita was very easy to work with even when my account was delinquent, I received adequate notification and options to get my account current.

Keona J.  |  Overall Experience 
Rating:
5.0

Thanks to y'all😊

Jacqueline M.  |  Overall Experience 
Rating:
5.0

Excellent

Janice B.  |  Overall Experience 
Rating:
1.0

Your price are to high storage and rental truck ..sorry I would not recomend u haul ....to any one that have my experience with them..

kc r.  |  Overall Experience 
Rating:
5.0

They were very knowledgeable, kind and eager to help.

Janice B.  |  First Impressions 
Rating:
5.0

Been coming here since May 1st, 2019 and I enjoy my visit every time I stop by to renew my contacts. Great staff.

Jose C.  |  First Impressions 
Rating:
5.0

I am from Arkansas and oftentimes I am in Birmingham and requires Uhaul services whether it is storage or trucks. If I run into any online problems. I call Shenita and she takes care of me. The best!!

Grace W.  |  Overall Experience 
Rating:
1.0

I was verbally assaulted by the female Uhaul representative as she had her crying child at work. 4 chairs were stolen via a former male personnel, and he destroyed 4 mirrors.

ANNIE E.  |  Overall Experience 
Rating:
3.0

I would have given this facility an above average rating but I had a bad experience concerning the handling of my property. Some of my property was destroyed and stolen from my rental.

Erica C.  |  Overall Experience 
Rating:
1.0

i have not used your service in over a year. Please follow up on this. i never been in alabama .

Howard S.  |  First Impressions 
Rating:
4.0

I had already gotten my things out of storage and no one took the time to see that, but kept writing me about my storage fees. My things been out since November and I hate they didn't check first.

Cassandra Y.  |  Overall Experience 
Rating:
5.0

Thanks very much to everyone!

Hazel N.  |  Reservation 
Rating:
5.0

We had multiple changes and thus U-Haul was able to accommodate. Very friendly manager and staff. Thank you

robert m.  |  Overall Experience 
Rating:
5.0

Efficient and friendly prompt service will use this facility again

charles j.  |  Reservation 
Rating:
2.0

The Staff's attitudes were horrible. I've used this company several times, but never have I experienced such rudeness.

Tywanna H.  |  Overall Experience 
No reviews have been submitted for this location.

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