Customer Reviews for U-Haul Moving & Storage of Fairgrounds

1931 reviews

3028 Bessemer Rd   Birmingham, AL 35208
(5 Points W Ensley)

(205) 785-1524

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(205) 785-1524

3028 Bessemer Rd
Birmingham, AL 35208
(5 Points W Ensley)

Services at this Location:

Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Set up order to pick up 04/10/2021 at 8am. Arrived at uhaul and no one was there until 11 am. This is very unprofessional, I wouldn't recommend this place to anyone. The manager claims she was out of town, arrangements for the store should of been made properly. I had to pay my mover extra money due to this. And when asked for a refund or some type of compensation I was told no.

Angela W. 
Rating:
5.0

Customer did not leave a comment.

William I. 
Rating:
5.0

Customer did not leave a comment.

Derrick S. 
Rating:
4.0

Customer did not leave a comment.

Jasmine W. 
Rating:
3.0

The back of the uhaul still had junk in it from the previous customer.

Connor M. 
Rating:
1.0

The older lady was very rude and un professional auguring with me for following return policy or u-haul return trailer early they did even check it in after I tried to call them no answer I drove up then they check it in

FRANCETTA S. 
Rating:
5.0

The young lady who helped me yesterday deserves a pay raise she was the only one working in the facility as well as making sure everybody was okay she held her own and she did it with a smile and gave excellent customer service at the five points location

Jasmine T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

Everything was good

Anita U. 
Rating:
5.0

Customer did not leave a comment.

ronald H. 
Rating:
5.0

Customer did not leave a comment.

April B. 
Rating:
5.0

Customer did not leave a comment.

Orlanzo R. 
Rating:
3.0

Make sure the employees are trained to be professionals when handling the public in different situations.

Annette P. 
Rating:
5.0

Customer did not leave a comment.

Bonita W. 
Rating:
3.0

If a customer asks for a dolly please give it to them that makes life harder when moving and I paid for it and wasn't offered anything

Donica D. 
Rating:
5.0

The staff was awsome. And friendly.. I will be back

Nathaniel R. 
Rating:
5.0

Customer did not leave a comment.

Robyn m.  |  Overall Experience 
Rating:
5.0

I was not late and the girl charged me a late fee for not using a APP. It is not against the law to have a smart phone you know. I was early waiting until 0900hours at the fairgrounds location. I thought well I am a few minutes early I will go and clean the vehicle a little more. She charged me for being late. This the first B I have had a problem with U-Haul.

Johnny D. 
Rating:
5.0

All was well

Davetta B. 
Rating:
5.0

Customer did not leave a comment.

Thyeis I. 
Rating:
5.0

Customer did not leave a comment.

Breunna E. 
Rating:
4.0

My original pick up location at 800 28th St N not only didn't have the truck I had reserved for Sunday afternoon, they weren't going to have one for me until Tuesday. The staff didn't seem interested in trying to help fix the situation at all. Personally, I will NEVER use U-Haul again.

Gregory S. 
Rating:
1.0

Customer did not leave a comment.

William C. 
Rating:
1.0

New girl was rude and pants half way down to her knees. Bad attitude and not dress to work in public. Had no respect.

Johnny C. 
Rating:
5.0

Everything was great!

Willie K. 
Rating:
5.0

The morning person is great and knowledgeable about the equipment and the boxes.She is beyond great!!! Thank you Uhaul.

Errol F. 
Rating:
3.0

With the road side assistance was just offering sum employee very ruled

Jameka W. 
Rating:
3.0

Customer did not leave a comment.

Mikela W. 
Rating:
5.0

Customer did not leave a comment.

April W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S. 
Rating:
1.0

I was overcharged when I was promised I would only be charged for one day if I returned within 24 hrs. I was also overcharged for a utility dolly that I never received. I called customer service and was promised a call back that I never got

Angel R. 
Rating:
5.0

the place was clean and the rental process went very well and my vehicle was clean

Donald C. 
Rating:
5.0

Customer did not leave a comment.

Joytavia E. 
Rating:
2.0

When we came to return the U-Haul at 6:55 the door was already locked & they wouldn't even open the door to let us check out. Once the worker was walking out to her car to leave we simply asked where to put the keys & she started with “I suggest you stop talking to me because I ain't on the clock no more.” It was extremely rude and uncalled for. I wish I had her name but I don't. I will never return to the Bessemer location.

Kendall R. 
Rating:
5.0

Customer service was great & welcoming!

Errin P. 
Rating:
5.0

Angel was very nice and helpful. I asked her a question and she explained everything to me. She took her time and it was another female there also I think she was new but she was nice also. The unit was very convenient to me.

RUBY W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RUBY W. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn J. 
Rating:
3.0

Customer did not leave a comment.

Corderra E. 
Rating:
2.0

Upon returning customer service could have been better. My contract did not match what was in the computer. If I wound not have spoken up, I would have been overcharged.

Marilyn M. 
Rating:
3.0

Why would we enter our card number just for it to not be used? They charged my bf when they should've charged me. They took all the money out of his account when I put my car number in the website.

Tristen J. 
Rating:
5.0

I am told that renting pickups trucks are a problem for "that" location. I am personally ok with that so long as I can get the smaller van. I don't be moving I only be moving stuff I understand that they have a problem with renting vans from that location. That is ok by me so long as I can rent one of the smaller vans. I don't be actually moving when I rent,I be buying furniture and carrying stuff to the junk yard mostly. Next time I rent I would be satisfied if I could rent the smaller van.

Johnny D. 
Rating:
5.0

Customer did not leave a comment.

Ashanta T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terrell J. 
Rating:
3.0

Be more accessible and friendly to customers/clients when entering the building.

Yolanda W. 
Rating:
1.0

Have the truck in the right location. There were no pads as ordered or freezer dolly available. The truck was supposed to be at Addamsome Al. NO NOTIFICATION WAS SENT. WE had to call and find the truck.

Linda B. 
Rating:
5.0

I wish I had something to say that could help improve for customer service but for the experience that I have had with everyone that worked there they all were good. Everyone was nice professional and the equipment that I used was always in good working order. I am only speaking form my personal experience and I can't speak for someone else's experience. Keep up the good work

Lorenzo C. 
Rating:
3.0

Girl was not friendly she acted as if I disturbed her before the truck keys wasn't in the lock box or whatever. Inside truck had chemical or something all over the seats that I had to wipe off before I got in the truck.

Myldrallah L. 
Rating:
1.0

Please have a responsible person in charge of the Five Points West location. This manager/personnel left before closing and could not help customers in need.

Nancy U. 
Rating:
5.0

There is no area to improve at that location .Customer service was beyond expectations .

Tam S. 
Rating:
5.0

Staff was very helpful, informative, & friendly! Everyone had a great attitude and the service was quick and professional. Great job ladies!

Ny'Dreland M. 
Rating:
5.0

Customer did not leave a comment.

Monique M. 
Rating:
5.0

Customer did not leave a comment.

ANTONIO J. 
Rating:
3.0

Customer did not leave a comment.

Kamilah M. 
Rating:
5.0

Every thing was excellent

Kim S. 
Rating:
5.0

Female employee r8jjing store VERY knowledgeable and friendly. Brightened our day.

Michael F. 
Rating:
3.0

The trailer was dirty! I had to actually sweep it out before i could put my things inside! Unacceptable!

Patricia H. 
Rating:
5.0

The young lady at the counter did a great job assisting the customers inside the store while the young man was outside cleaning the trucks as soon as they were returned. There was a slight problem with my rental (the van rented to me was being washed inside and out) but the associate was able to call the manager who had no problem putting me in a different vehicle. I was able to complete my move in a timely manner and return the truck with no issues. Being a former employee of the company and knowing how the rental process goes, I can say they did a great job and I would recommend others to visit this location.

Ashlei G. 
Rating:
3.0

Customer did not leave a comment.

Brandi M. 
Rating:
5.0

Customer did not leave a comment.

JAMES J. 
Rating:
5.0

Customer did not leave a comment.

Shanice B. 
Rating:
5.0

Continue good customer service

Phyllis T. 
Rating:
1.0

They was very racist to me and refused to take cash but took cash from the person in front of me I'm going to talk to a lawyer about discrimination

Jimmy W. 
Rating:
4.0

Escort the customer to the vehicle, I had to search for my vehicle.

Everett M. 
Rating:
5.0

Your trailers are in great shape. They are HD and made to be easy to use and maintain.

Michael W. 
Rating:
3.0

Needing to take care of my situation, being the only truck you had, it was dirty, I wrnt forward my rental, then I returned it I get charged for a cleaning few, that's some shit.

Darryl J. 
Rating:
4.0

The place where I finally got a trailer was fine. Otherwise, the experience was horrendous. The place where I was scheduled to get a trailer never opened. I had to drive all over the Birmingham area trying to find one. At least five places that claimed to be open on their website weren't open at all. Although people at your HQ tried to be helpful by phone, they weren't because your "neighborhoid" dealer network is so disorganized. I realize that COVID has made everything different, but this was awful.

Everette H. 
Rating:
1.0

Please remove my email from the system. I didn't rent from you. You do not provide a way to opt out of emails. This is a violation of CAN-SPAM act and you will be reported.

DE ONTRES D. 
Rating:
2.0

Make sure to have the truck that someone reserved. And if the truck is not turned back in on time or if your reservation time has been pushed back the customer who made the reservation should be notified before they arrive.

Sylvia K. 
Rating:
1.0

Rude and ghetto also disorganized

Lloyd S. 
Rating:
2.0

Please make sure front windows and rear view mirrors are clean before it's rented out and had to wait 45 min for a truck because the one I was getting wasn't back so they had to end up giving me another one, so please make sure that you have the truck Already there that was getting Purchased, and if you bring the truck back after hours it was complicated trying to check in on website,

Monica H. 
Rating:
4.0

Customer did not leave a comment.

Britney W. 
Rating:
5.0

Customer did not leave a comment.

Jequaris M. 
Rating:
3.0

Customer did not leave a comment.

Lucretia P. 
Rating:
4.0

Great customer service from Ms. Cunningham!

Rosemary H. 
Rating:
4.0

Customer did not leave a comment.

Efreo H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICE R. 
Rating:
4.0

Customer did not leave a comment.

Carla S. 
Rating:
5.0

Customer did not leave a comment.

Brandie H. 
Rating:
4.0

There was only one person working the store but she was awesome and her own team player! Kudos to her because she wasn't stressed, providing excellent customer service all while there was a line going to the back door. She ensured the equipment was in great condition and kept a smile. She definitely needs a raise!

Jequanda M. 
Rating:
3.0

Customer did not leave a comment.

DEMORRIS P. 
Rating:
5.0

Keep up the good work and friendly customer service.

VINCENT W. 
Rating:
5.0

Customer did not leave a comment.

Areather B. 
Rating:
3.0

The equipment was clean but was a death trap driving wise. The vehicle fishtailed and swayed at highway speeds. Luckily I didn't have a wreck and become a millionaire.

Matthew K. 
Rating:
3.0

I rented the unit on behalf of my Nephew who lost his mother to a heart attack in July and his Stepfather in August. He lives in Florida and needed someplace to store househhold items. I am extremely disappointed that I could not get a refund of the unused portion of my rental payment. The ending date for my initial rental was 24 September. Prior to that date, I made a payment. My nephew and I cleared the unit out on 27 September, just 3 days later. I believe that I should only be charged for the 2 or 3 days from the 24th. and rest should be refunded to me. Thank you for your consideration. Mattie D. Harper

Mattie H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

mary h.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JaJuan L. 
Rating:
5.0

Customer did not leave a comment.

Bianca M. 
Rating:
5.0

Customer did not leave a comment.

Todd E. 
Rating:
5.0

Customer did not leave a comment.

Joyce W. 
Rating:
5.0

very friendly

Rajesh K. 
Rating:
5.0

Perfect!

Chester P. 
Rating:
4.0

The representatives were very helpful!

Eli D. 
Rating:
3.0

Customer did not leave a comment.

Korey S. 
Rating:
1.0

I they literally over booked the storage unit and my stuff is still on a truck right now on their lot. And I've paid for a storage unit that I'm not ramble to use. They won't answer the phone to let me know what's goin on and they have my money

Marvin P. 
Rating:
5.0

Customer did not leave a comment.

Lashondra D. 
Rating:
5.0

Clean location.. the second drop off we had to go to. The first location we were given was an abandoned parking lot with drug needles all over the ground and no one to return the truck to, on pearson ave.. this was location was very friendly , very helpful and very clean...

Alex W. 
Rating:
3.0

Customer did not leave a comment.

Amanda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ardregus T. 
Rating:
3.0

The storage facility itself was excellent. I used the unit for several years and found no problems with my stored items. The problems that I had was with the parking. On Saturday, September 12, 2020, I parked my vehicle in a parking space painted for parking. When I parked, I felt a pull on my right bumper. When I looked, a nail protruding from the cement barrier had ripped off the right side of my bumper. I informed the manager, Shinita Cunningham. She said that the parking spots were for hitches, but there were no signs saying the parking spots were for the hitches. I now have a damaged bumper and I am not pleased about it because it could have been avoided. There are no customer parking spaces for storage customers. That problem needs to be addressed. On Sunday, September 13, 2020, the normal staff was off. The gentleman filling in could not open the storage area because he did not have the keys or codes. Me and my family waited for 1 1/2 hrs but were still unable to get into the storage area. I thought it was ridiculous that he did not have the correct information necessary to continue normal operations. It was very frustrating and I had to reschedule meeting dates with my family to complete emptying the storage unit. Communication is of the utmost importance to keep a business functional and your customers stress and worry free.

MATTIE M.  |  Overall Experience 
Rating:
4.0

Need to be a little more polite. But was ok.

Thelma R. 
Rating:
5.0

Customer did not leave a comment.

Darryl V. 
Rating:
5.0

Customer did not leave a comment.

Erica B. 
Rating:
3.0

Customer did not leave a comment.

Jonina K. 
Rating:
5.0

Customer did not leave a comment.

Thelma T. 
Rating:
5.0

Great customer sercice

davetta B. 
Rating:
1.0

You can inform them that they will be charged for another day if 1hr late

TONITHIA W. 
Rating:
4.0

I would like to submit a forma dispute and would like a refund of the cleaning fee as well as the after hour fee. I returned the van clean and spent 45 minutes alone in the dark at the Uhaul return trying to get your website to work. It said that there was no record of my rental at uhaul.com/share. I had to leave for my safety and just drop the keys in the drop slot.

Robert C. 
Rating:
3.0

Customer did not leave a comment.

Brittney C. 
Rating:
5.0

Customer Service was EXCELLENT..

Danita S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

veronica e.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jenoa S.  |  Overall Experience 
Rating:
5.0

Very ,Very, helpful. Staff went over and beyond to make sure I was satisfied. KUDDOS TO THE YOUNG LADY THAT ASSISTED ME TODAY..

Danita S.  |  First Impressions 
Rating:
5.0

I wish the upstairs storage had a ramp we could use that when taking the washer and dryer up

Sheena C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shontija D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrianne J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robyn m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chakita S.  |  First Impressions 
Rating:
1.0

This was absolutely the worst experience I have ever had moving with Uhaul. I just have spoke with 12 individuals from 800 Uhaul online, Ethics department, store managers, clerks, and maybe 2 individuals were pleasant and willing to assist my family and I. Hey ur storage reservation was secured wrong by representative, the services that were supposed to be available were not available putting the safety of my family at risk. The size of the storage that I reserved and was forced to down grade to a unit that almost didn’t fit the capacity of my goods. We were threatened by the staff. Worst experience ever.

Traci R.  |  First Impressions 
Rating:
3.0

I encountered some unprofessional conduct during my experience. Twice they posted a late fee when they failed to deduct the payment; I had to call headquarters twice. I feel being I closed out account a few days after making a payment, I should've been refunded

Charles H.  |  Overall Experience 
Rating:
4.0

I made a payment in January and your records stating that I didn’t I went to my storage and was unable to get in it had a lock on it and I’m not pleased paying my money for something and the person steals my hard earned money but I’m moving my things out

James B.  |  Overall Experience 
Rating:
5.0

Management was very nice. Ms. Shenita was very easy to work with even when my account was delinquent, I received adequate notification and options to get my account current.

Keona J.  |  Overall Experience 
Rating:
5.0

Thanks to y'all😊

Jacqueline M.  |  Overall Experience 
Rating:
5.0

Excellent

Janice B.  |  Overall Experience 
Rating:
1.0

Your price are to high storage and rental truck ..sorry I would not recomend u haul ....to any one that have my experience with them..

kc r.  |  Overall Experience 
Rating:
5.0

They were very knowledgeable, kind and eager to help.

Janice B.  |  First Impressions 
Rating:
5.0

Been coming here since May 1st, 2019 and I enjoy my visit every time I stop by to renew my contacts. Great staff.

Jose C.  |  First Impressions 
Rating:
5.0

I am from Arkansas and oftentimes I am in Birmingham and requires Uhaul services whether it is storage or trucks. If I run into any online problems. I call Shenita and she takes care of me. The best!!

Grace W.  |  Overall Experience 
Rating:
1.0

I was verbally assaulted by the female Uhaul representative as she had her crying child at work. 4 chairs were stolen via a former male personnel, and he destroyed 4 mirrors.

ANNIE E.  |  Overall Experience 
Rating:
3.0

I would have given this facility an above average rating but I had a bad experience concerning the handling of my property. Some of my property was destroyed and stolen from my rental.

Erica C.  |  Overall Experience 
Rating:
1.0

i have not used your service in over a year. Please follow up on this. i never been in alabama .

Howard S.  |  First Impressions 
Rating:
4.0

I had already gotten my things out of storage and no one took the time to see that, but kept writing me about my storage fees. My things been out since November and I hate they didn't check first.

Cassandra Y.  |  Overall Experience 
Rating:
5.0

Thanks very much to everyone!

Hazel N.  |  Reservation 
Rating:
5.0

We had multiple changes and thus U-Haul was able to accommodate. Very friendly manager and staff. Thank you

robert m.  |  Overall Experience 
Rating:
5.0

Efficient and friendly prompt service will use this facility again

charles j.  |  Reservation 
Rating:
2.0

The Staff's attitudes were horrible. I've used this company several times, but never have I experienced such rudeness.

Tywanna H.  |  Overall Experience 
No reviews have been submitted for this location.

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