Customer Reviews for U-Haul Moving & Storage of Fairhill

2709 reviews

747 W Allegheny Ave   Philadelphia, PA 19133
(@ Glenwood)

(215) 227-3900

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(215) 227-3900

747 W Allegheny Ave
Philadelphia, PA 19133
(@ Glenwood)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Towanna M.  |  Overall Experience 
Rating:
2.0

The storage I moved into had broken glass and trash I cut myself cleaning it up Located 2801 hunting park. The staff is ghetto and rude.

BARBARA A. 
Rating:
5.0

Customer did not leave a comment.

MANNIX O. 
Rating:
4.0

Customer did not leave a comment.

KIRK B. 
Rating:
5.0

Best place to do business Loko

ROBINSON S. 
Rating:
5.0

The guyS at this location are very caring and very respectful and Very helpful. Had a great experience at this location will come again if needed. Thank you all

YAMITTEX A. 
Rating:
5.0

I feel good with the service and the equipment is a 10

WILSON C. 
Rating:
5.0

I have been using U-Haul for many years and i never had a bad experience with U-Haul. And i notice that U-Haul is always spending a lot of money/$$$$ Improving the company. And thanks for being there for all.

ENOCH J. 
Rating:
2.0

Customer did not leave a comment.

Ellen B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

Nothing the staff was very helpful and answered all my questions. To the staff job well done.

BRIAN O. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN S. 
Rating:
5.0

The staff was professional and very helpful.

MAURICE F. 
Rating:
5.0

Customer did not leave a comment.

MARCUS D. 
Rating:
5.0

Higher more the same customer service Representatives y'all have right now because they are excellent

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

james m.  |  First Impressions 
Rating:
1.0

The Trailer I reserved was not there when I arrived (I did not receive my guaranteed inconvenience fee). The staff attempted to give me a different (bigger) trailer, but not one specifically to transport motorcycles which is why I needed it. This trailer was full of trash (I have photos). I cleaned the trash out myself. After hooking it up, the electronics did not work so I could not take this trailer. They had to void the new contract. Then after wasting more than an hour the trailer I reserved was returned (over an hour late). They were able to get this trailer for me (hooked up incorrectly). I had declined the insurance twice (first on the rental I reserved which was not there, then on the rental with the bad electronics). When I received my final bill I was charged the $8 insurance.

David A. 
Rating:
5.0

Customer did not leave a comment.

KEITH J. 
Rating:
5.0

Customer did not leave a comment.

Maurice F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Adam G. 
Rating:
2.0

Customer did not leave a comment.

CYNTHIA P. 
Rating:
5.0

Customer did not leave a comment.

Jenell F. 
Rating:
5.0

The team at this location is AMAZING. Truly. One of the best UHAUL teams that I've interacted with. Really genuine, on it and went above and beyond.

Julian C. 
Rating:
5.0

This was a surprisingly easy and good experience. I would attribute that primarily to Alex, who is a beast -- very courteous thoughtful and helpful while dealing with a whole bunch of different customers/fire drills. Keep up the great work, Alex!

ZACHARY M. 
Rating:
4.0

You all can improve by making sure to actually answer the phone and not hang up our the customers. I had this problem this last time I rented for them.

SHANIKKA W. 
Rating:
4.0

The location was a savior . The first location let me book fir 08:30 pick up, and the app/website approved that . But the store doesn't open until 11. THANK GOD customer service got me the alternative location WITHIN 2 minutes, and on the last day of the month!

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Taniya S. 
Rating:
5.0

Customer did not leave a comment.

HARRY A. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
4.0

Customer did not leave a comment.

CARLOS G. 
Rating:
5.0

Good service; friendly and efficient

LEIGH M. 
Rating:
4.0

I wish I knew before the day before that I had a truck available

CASEY N. 
Rating:
4.0

Customer did not leave a comment.

Yolanda H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronnie S. 
Rating:
1.0

When I picked up the Uhaul the mileage and gas didn't match what was on the paperwork. I brought it to their attention and was told to just upload pictures to the link on my phone. WhenI returned the equipment I was initially charged for mileage I didn't use and gas because it wasn't updated in the system. I had to come back to the location after I left to get this corrected. Just seems like the attention to detail wasn't up to par today. Much different experience than all the times I've used this location before.

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE L. 
Rating:
5.0

Customer did not leave a comment.

GEOVANNI P. 
Rating:
5.0

Customer did not leave a comment.

Marc A. 
Rating:
4.0

Customer did not leave a comment.

ZELIDES M. 
Rating:
5.0

Customer did not leave a comment.

Barry M. 
Rating:
4.0

The staff were very helpful and professional. I could not get the app to check in

BENJAMIN P. 
Rating:
5.0

Central reservation center should make sure the pick-up location (originally Sharon Hill) is actually open at the specified time. Glad I checked; it opened at 11:00 for my 8:30 reservation. Had to find another pick-up location with a one way truck. The Allegheny location was excellent. I will go to them directly next time.

CHARLES H. 
Rating:
5.0

The employees were really nice and professional.

Mouhamadou F. 
Rating:
5.0

Customer did not leave a comment.

JOSE T. 
Rating:
5.0

The truck could have been cleaner, but it wasn't a major problem.

MEGHAN F. 
Rating:
4.0

Guy that gave me my rental didn't mention and damage too the vehicle nor uploaded the proper photos that there was damage so I uploaded my photos once I seen them also the change oil light is on but the most disturbing was when you made a left with the vehicle it was rubbing underneath the fender where the damage is. On the return dude outside says one thing about returning process and dude inside safe something different and didn't want to inspect the vehicle and charge me or give receipt accordingly and that's not the way business is run it's a customer's money that wanna be charged the accurate amount and not have to call to dispute anything that wasn't accurate.

ANTHONY T. 
Rating:
5.0

Customer did not leave a comment.

TRACY S. 
Rating:
5.0

Great customer service.

DAISY C. 
Rating:
3.0

It was extremely busy. The associate that took care of us was great. I could see she was under a lot of pressure. I am grateful to her as well for taking care of us.

Amanda M. 
Rating:
5.0

Hire more employees like TRENT he is very good

JAMES S. 
Rating:
4.0

Customer did not leave a comment.

TIDE P. 
Rating:
4.0

Customer did not leave a comment.

PIERRE R. 
Rating:
4.0

Need more people to help at cashier counter.

STEPHAN F. 
Rating:
5.0

Customer did not leave a comment.

Kerby T. 
Rating:
5.0

Good service always, ladies 2 workers was a good team...

CHARLOTTE S. 
Rating:
5.0

Customer did not leave a comment.

CARLOS T. 
Rating:
3.0

Customer did not leave a comment.

LEROY M. 
Rating:
5.0

the truck don't came with the hand truck but The Manager gave me 1 hour Extra, so I m ok with him

ALFREDO F. 
Rating:
5.0

Everyone was extremely helpful.

JENELL F. 
Rating:
5.0

Customer did not leave a comment.

FREDDIE G. 
Rating:
4.0

Customer did not leave a comment.

DONALD J. 
Rating:
1.0

The rep there is so rude , impatient, impolite, knows nothing on how to speak to customers, let people themself to figure , where to find the truck in the lot, returning the truck going up to the office , yelled to customers and directed them outloud to not come to him and to look outside for the guy at the lot, whoever , who to see among all the guys we don't know.

FADEL S. 
Rating:
4.0

Have more employees like tray

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

TERRIN B. 
Rating:
5.0

Customer did not leave a comment.

ELIASGEOVANY L. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO G. 
Rating:
4.0

Customer did not leave a comment.

EDWARD R. 
Rating:
3.0

Had no line to wait on when I was there. So processing was simple and fast. Not located on busy main streets so getting rental in and out was easy. Driver door does not seal when closed so driving on highway have a bunch of air and wind noise coming in.

NIM L. 
Rating:
5.0

Customer service was

DANIEL A. 
Rating:
5.0

The people were great. Where it is located was fine. Getting there was a nightmare for my mum. She was sick driving past K&A. Where she played as a child is one big shooting gallery. I have to rent a 15 ft truck with mum's loft in it next week. Why can't I pick the truck up at 2301 EAST TIOGA WHERE THE ORIGINAL RESERVATION AND PICK-UP WAS SUPPOSED TO be

JOHN J T. 
Rating:
5.0

Customer did not leave a comment.

RAFAEL F. 
Rating:
5.0

Customer did not leave a comment.

Ebony J.  |  Overall Experience 
Rating:
3.0

The truck was full of mud in the back. The receptionist were holding private conversations while myself and other customers were there. Upon returning the truck the gentleman was training someone. I can say that both was very professional. Please get your front desk staff members together.

TANYA B. 
Rating:
5.0

Immaculate

Reuben G. 
Rating:
1.0

The van mileage and gas were incorrect at the start of the rental. Additionally the windshield wipers were completely not working.

Thomas J. 
Rating:
1.0

The truck sounded like it was gonna break down

GIANNI C. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

PHILECHA J. 
Rating:
5.0

Although I missed Susan, she assured me that I was in good hands with the new store manager Fatima.. she has been amazing through this whole process of moving to another state. Her staff as well has done a good job of taking care of my needs if Fatima was out. Just the whole team in general was just great, thank you again Fatima you and your staff for helping through this all. You guys are greatly appreciated.

halima h.  |  Overall Experience 
Rating:
5.0

Nothing you were great

YVETTE G. 
Rating:
4.0

Customer did not leave a comment.

AARON B. 
Rating:
5.0

the fees i paid after returning equipment were unexpected and made my payment double the amount that was quoted so unfortunately i feel taken advantage of and probably won't use uhaul again, despite having a good experience.

Bridget D. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
4.0

Customer did not leave a comment.

CARLOS F. 
Rating:
5.0

Customer did not leave a comment.

ERIKA T. 
Rating:
5.0

People very respectful and professional.

ELIASGEOVANY L. 
Rating:
4.0

Customer did not leave a comment.

DELIA R. 
Rating:
5.0

Customer did not leave a comment.

TAHIRA F. 
Rating:
4.0

Customer did not leave a comment.

DAVID C. 
Rating:
4.0

Fix the mobile app!!!!!!! I wasted 15 minutes checking out my rental only to have to go into the building to check out. Why offer mobile checkout if you're only going to force people into the building to check out equipment 😡

ALBERT S. 
Rating:
3.0

Equipment should be clean, mecanically right at pick up time.Equipment status,and maintanance should be accurate.

VICTOR C. 
Rating:
2.0

Show your customers, How to use the key card and tell you have to wait 24 hrs before you can used your key card.

Lamont D. 
Rating:
5.0

Continue to provide excellent customer service. Friendly and professional.

GREGORIO Z. 
Rating:
5.0

Customer did not leave a comment.

JOSE M. 
Rating:
1.0

Customer did not leave a comment.

LUIS C. 
Rating:
5.0

Good place

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL J. 
Rating:
3.0

Customer service there was not good at all. Some of the employees were ok, but not personable at all. Just very uninterested to say the least. A woman that was out side working, had such a terrible attitude, like she did not want to be at her workplace. She would not come over to us to give clear directions of what she wanted, but got nasty with me because I did not understand her directions, I was in the truck and she was about 20-40 feet from me. Yeah so I will not be recommending this location to any of peoples.

ANTONIO R. 
Rating:
5.0

Great place and personnel!

CHARLES W. 
Rating:
5.0

Customer did not leave a comment.

TIAWANA B. 
Rating:
5.0

Customer did not leave a comment.

ANGEL Q. 
Rating:
3.0

The vehicle was not maintained properly it did not accelerate and switching gears was late. The vehicle would not have transported my load, I return the vehicle within an hour hoping for a refund

ANTHONY L. 
Rating:
4.0

No issuees with this location at all. Employee was great to deal with. My issue is with Uhaul overall. I scheduled a truck pickup two weeks ago at a location not very far from me to pick up a 26 foot truck at 9.30am. My appointment was confirmed via email. About 30 minutes before my truxk pickup I receive an email for COVID precautions and noticey time to pickup is at 12.30pm, hours after my origional time. I called to figure out what was going on. After 25 minutes of waiting in the que they said were sorry your 26 foot truck is not available. We only have a 15 foot truck for you. To say I was mad is an understatement. I had 10 people at my house helpung me move a large storage unit in addition to a 3 bedroom townhome. I told the rep a 15 footer wasnt going to cut it and this is rediculus that I had a confirmed registration for two weeks atmy 9.30am start time and a 26 foot truck as well as 10 people helping me move aome coming from 2 hours away! The rep said were sorry someone should have contacted you earlier this morning. I was fuming. I was finally able to get a 20 foot truck at a far away location costing me more gas and more importantly much more time to get to and back just to pick up the truck. To top it off I received the truck on empty! Im glad I will not be moving for a long time because moving is already stressful and uhaul added so much more stress to my moving day. The rep said we can gkve you a $50 credit, i told her she needs to do more then that! She said she couldnt. I wont be using uhaul ever again!

HARRY S. 
Rating:
5.0

Customer did not leave a comment.

TIFFANY O. 
Rating:
5.0

None

CYNTHIA M. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M. 
Rating:
5.0

The attendants were very helpful and got me in and out of the facility in no time.

FERNANDO J. 
Rating:
5.0

It's always a pleasure dealing with the Allegheny office

James S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYDIA B.  |  Overall Experience 
Rating:
5.0

susan the store manger went above and beyond to make sure my experience at fairhill was pleasant. they were patient and worked with me when i was behind on payments and i was able to pay and move out successfully. thank you very much to the entire team they were very well mannered and professional.

aerielle r.  |  Overall Experience 
Rating:
5.0

I would like to thank the staff employees customers and the community of the U-Haul moving & storage of Fairhill thank you...

Gregory M.  |  Overall Experience 
Rating:
4.0

No real issues. I left my stuff in a unit, my stuff stayed in that unit until I removed it. The only issue I had was getting stuck in the loading area between the outer and inner doors when I was retrieving my sruff. It took about 30 minutes to get a call up to the desk to get them to open the outer door for me so I could drive the truck out. It was probably during a busy period or a shift change because the person I gained entry with was not the same as the person that let me out.

kristopher w.  |  Overall Experience 
Rating:
5.0

The young lady was excellent with handling what I needed, an very knowledgeable

Christoper W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LYDIA B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

teresa m.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tiffany A.  |  Overall Experience 
Rating:
5.0

Manager is a good person

ANTONIO M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

shahidah o.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sheria B.  |  Overall Experience 
Rating:
5.0

Susan S. And her staff are all great employees, she's done an excellent job in training, as a manager myself I would def say she and her team have a good head on their shoulders, work great under pressure, they know who I am when I call by phone number and greet me properly, susan is very knowledgeable with the questions I have asked of her. This establishment is set up for the win.. Thank you team it was a pleasure.

halima h.  |  First Impressions 
Rating:
1.0

Staff was unfriendly, unhelpful and seemed very unwilling to even answer the simplest of questions such as "What storage unit number am I in?" multiple rat traps were not cleaned and still had dead rats in them. Outside entry door propped open with mop bucket - so anyone could walk in and steal from any storage unit. If I didn't already schedule movers to unload my uhaul rental I would have driven away immediately and gone somewhere else. Will definitely be getting my furniture out of there at the earliest possible chance - I don't want it damaged by rats and becoming bug infested.

Aaron A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

adrain m.  |  First Impressions 
Rating:
5.0

Susan Singh provided excellent service! I felt great dealing her.

ernest e.  |  First Impressions 
Rating:
5.0

Antwon was very gracious when the system began giving him some issues. He was helpful, concise and friendly. Nelson was also helpful when I returned to ask a question. Keep up the good work!!

Blanca v.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liza R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

APRIL R.  |  Overall Experience 
Rating:
2.0

I miss my payment and they wanted me to pay 150.00 to get my stuff out so i had to pay 75. 00 that was horrible never again will I use y’all..

Teresa H.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Archell P.  |  Overall Experience 
Rating:
2.0

Customer service could’ve been way better, especially with communication. Susan was the only decent person there.

daisja j.  |  Overall Experience 
Rating:
4.0

Very friendly and accommadating

jorinda k.  |  Overall Experience 
Rating:
4.0

Yes this storage facility and staff exspecially Tiffany thankyou was excellent but in that building at night are rats that need to be address

WILLIAM C.  |  Overall Experience 
Rating:
3.0

Rodents were living in my unit along with all my possessions. I had to throw a lot of things away because of it. The unit was extremely small for the price as well. The bathrooms were atrocious.

bniya h.  |  Overall Experience 
Rating:
5.0

Susan's customer service was unmatched, Always in and out!!

Teena C.  |  Overall Experience 
Rating:
4.0

The staff and access to the facility are excellent the only problem was there were rodent droppings on my items when retrieved from my storage locker

Robert W.  |  Overall Experience 
Rating:
5.0

xxxx

ERIC H.  |  Overall Experience 
Rating:
5.0

Susan does an amazing job helping multiple people simultaneously! Tiffany has a great attitude and couldn't have been friendlier. Only issue was staff confusion when I was returning the truck.

Meredith R.  |  First Impressions 
Rating:
5.0

Very easy access in and out of the facility compared to the other ones in the city, very pleasant staff

Robert W.  |  First Impressions 
Rating:
5.0

Friendly service

ERIC H.  |  First Impressions 
Rating:
2.0

I hope to never Use that facility again.

ellis a.  |  Overall Experience 
Rating:
5.0

Check in was fast and efficient. The representative who checked us in, Susan Singh was friendly and helpful in assisting us in choosing the right size unit and answering all of our questions.

marguerit d.  |  First Impressions 
Rating:
5.0

Antoine Was a Excellent help to me and Josh Also and Susan to they make a great team!!

richard f.  |  First Impressions 
Rating:
4.0

O

george w.  |  First Impressions 
Rating:
1.0

I am very disappointed with this storage at 747w fairhill in Philadelphia. I’m still waiting for that store manager to call me back I called this morning anyway I called and wasn’t informed 24 hrs co

WILLIAM C.  |  First Impressions 
No reviews have been submitted for this location.

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