Customer Reviews for U-Haul Moving & Storage of Fairhill

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Fairhill

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teresa m. | Overall Experience |
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Customer did not leave a comment.

AMAL Y.
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This was absolutely a terrible experience. I did not receive the right size truck that I wanted. When I did get a truck, it had heroin bags in the back of the truck. Then, after we loaded everything and went to the new location, we discovered that water leaked inside the truck and caused my couch and other items to get wet and dirty. Terrible experience. I will never use U-Haul ever again. I tried to tell the associate, but it was just a waste of time. They said I had to call customer service which had me wait for a long time without someone answering the phone. Horrible experience!

angela L.
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Nothing i am very please And good customer service ALWAYS

Linda L.
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The drop off was quick and easy.

Johnathan P.
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Customer did not leave a comment.

JOSE C.
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It was all good for me I have no complaints

HASAN V.
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Customer did not leave a comment.

Cierra R.
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Better communication between customer and service provider.

DEQUAN W.
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Customer did not leave a comment.

Jaime R.
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Customer did not leave a comment.

Tiffany A. | Overall Experience |
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Customer did not leave a comment.

Robert A.
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Customer did not leave a comment.

Joshua S.
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Ariell J.
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I do not have any suggestions at this time. Renting a vehicle from this location was a very positive experience. Great customer service!

QUINZAL P.
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Customer did not leave a comment.

ANTONIO M. | First Impressions |
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Manager is a good person

MICHAEL C.
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Customer did not leave a comment.

Richard E.
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I brought the truck back bed swept clean they charged me 25 dollars because of some light dust so I they were trying to get out hosing it down which it should be anyway because of Covid-19 wow so I was charged for their job

Eric H.
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i'm very displeased i've been renting Uhaul for years. I received all these additional charges after the fact, they say the spare tire was missing when i returned it. I didn't remove no tire. Over 400 extra dollars was charged to my credit card. I done with Uhaul for now! They lost a good customer

William L.
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NO improvement needed. Location and vehicles were clean and maintained. Employees were polite respectful. Night time employee was very help and polite. I will be using this location again

HARVEY G.
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Customer did not leave a comment.

Jason N.
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Customer did not leave a comment.

GEOVANNIE A.
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Don't do reviews but this lady that workers there was just plain ignorant. I didn't argue or speak back. But I should of on her ass for being so unprofessional

shahidah o. | Overall Experience |
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Customer did not leave a comment.

GARY B.
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Customer did not leave a comment.

david T.
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charge correct millage they charged me 1 mile over

Lucinda G.
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Everyone was courteous, kind and professional.

ERICH K.
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Customer did not leave a comment.

GWENDOLYN M.
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Everything was great

bernardo M.
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I reserve a 20' truck the day before and only a 10' was available.

Linda J.
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I dropped off after hours..my drop off was so easy..

Markita S.
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Customer did not leave a comment.

TYRONE Y.
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Customer did not leave a comment.

paul F.
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Customer did not leave a comment.

gabriella U.
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They changed my location pick up and drop off so it was further charged me for the miles even tho I booked it a week before and called me only a few hours before my pick up time. Was supposed to be contact free and it was not.

TOMAS S.
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Tiffany was great and super helpful. She made the entire process less stressful. We really appreciate her and how she performed her duties.

Sheria B. | Overall Experience |
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Customer did not leave a comment.

ANGEL R.
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Customer did not leave a comment.

Lisa B.
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Customer did not leave a comment.

JEAN W.
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Customer did not leave a comment.

NATALIE F.
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Customer did not leave a comment.

RICARDO R.
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Customer did not leave a comment.

Bianca S.
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Customer did not leave a comment.

COREY P.
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The lady at the counter who was helping me was very Rude and ignorant it felt like I was bothering her. Ill never use this place again.

ana A.
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The service was outstanding and the location easy to find and the truck was very clean I love this place thank you so much U-haul

Robin H.
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Customer did not leave a comment.

Eugenia C.
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Customer did not leave a comment.

KENTONROBERT S.
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Customer did not leave a comment.

antoli P.
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Customer did not leave a comment.

rhonda F.
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Perfect experience

halima h. | First Impressions |
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Susan S. And her staff are all great employees, she's done an excellent job in training, as a manager myself I would def say she and her team have a good head on their shoulders, work great under pressure, they know who I am when I call by phone number and greet me properly, susan is very knowledgeable with the questions I have asked of her. This establishment is set up for the win.. Thank you team it was a pleasure.

Onika W.
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The lady at the desk told me to leave my key in the cupholder and she will email you a receipt then I got a call from someone else stating they can't find my truck they don't know where I put it where is the key it was a lot of confusion but I finally got solved today

Emma G.
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My original location ran out of trucks, at first I was not happy to have to go to this location somewhat out of my way. However, the people working here are exceptionally nice and efficient. Starting a long day of moving with friendly and helpful service is always great.

anthony H.
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Customer did not leave a comment.

HOLLYNOELLE M.
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The man who helped us at the desk was awful. I am very patient and as someone who has worked in customer service, I would never be so rude to my customers. He seemed to be under the influence and I had to repeat everything 7 times making the process extremely long. He was also eating and not wearing his mask as he was helping us.

Sheria B.
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Customer did not leave a comment.

MALGORZATA K.
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Doubled charged my card. Than when we returned the truck they tryed to charge me again.

Allan T.
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Horrible customer service.

Belinda P.
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Customer did not leave a comment.

Adriel A.
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Customer did not leave a comment.

Ruth N.
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I never received a receipt of my charges. Please forward to me.

Trena S.
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Customer did not leave a comment.

Diana W.
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Customer service was bad

daniel C.
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A safer area?

Leigh M.
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Customer did not leave a comment.

Clinton F.
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The attendant who checked me in was awesome. I left a phone in the truck n he returned it to me without hesitationo

Aaron A. | First Impressions |
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Staff was unfriendly, unhelpful and seemed very unwilling to even answer the simplest of questions such as "What storage unit number am I in?" multiple rat traps were not cleaned and still had dead rats in them. Outside entry door propped open with mop bucket - so anyone could walk in and steal from any storage unit. If I didn't already schedule movers to unload my uhaul rental I would have driven away immediately and gone somewhere else. Will definitely be getting my furniture out of there at the earliest possible chance - I don't want it damaged by rats and becoming bug infested.

TYRONE Y.
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Customer did not leave a comment.

Tuyen N.
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This location needs to be more prepared as I was delayed another 20 minutes because the manager needs to call Central to confirm. I had a 8 hours delayed for my appointment already.

Halimah B.
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Customer did not leave a comment.

ONEIL A.
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Customer did not leave a comment.

Barkeen C.
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Customer did not leave a comment.

napenda P.
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Rommel S.
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The rental vehicle was not ready a convoy of trucks that were returned were blocking me from leaving for over half hour the lot attendant was slow as a snail and had an attitude when I asked for him to move the vehicles so I can get going.

MATTHEW S.
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Have a more caring managment team she didn't care about issues I had with my rental.

Josias M.
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Customer did not leave a comment.

Vito R.
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Your customer Service is excellent. However we had a few issue with the truck. This truck was VERY UNSAFE! First off, the truck was struggling to even drive, Could not pick up speed over 35 miles an hour. The windshield wipers were terrible and very unsafe while driving in the rain. You could not even see 20 feet ahead of you because the wipers very clearly very odd and worn. To make this even worst, the steering & wheel alignment was scary to say the least! The truck would not stay in the lane which made driving very difficult. Please contact me back to discuss these issues.

Keira M.
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This was a nightmare. The system was down for hours the morning I was scheduled to pick up my truck. I waited an hour and a half, then when my online check in was finally approved the man working at the office still refused to give me a key until he could confirm with his manager. He was gruff and rude and I had to beg him to even bother calling his manager to get said approval. He was not trying to fix the problem at all without someone complaining. Several other people were waiting there as well and he was rude to everyone.

Tyrone T.
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None

Douglas M.
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The truck has cockroaches in it when I went to start loading gas to waste time to purchase spray so I don't take cockroaches to o my home

tonet V.
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Customer did not leave a comment.

TYRONE Y.
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Customer did not leave a comment.

Susan S.
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Customer did not leave a comment.

Juan R.
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Better customer service

shanise T.
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Great customer service & truck was readily available without having reservations! Great job!!

EARLENE T.
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Customer did not leave a comment.

RACHEL B.
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The van was not cleaned when I picked it up (i took pictures when picked up), but I was on a time crunch when picking it up and had no time to go back and grab another van, at the end I put that it was not clean enough for another family, as it was not clean enough for me but yet I was charged a $25 cleaning fee.

Edgar P.
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Customer did not leave a comment.

shawn W.
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The other representative had excellent customer service skills, & was able to assist multiple customers at once while helping his partner a new representative with his customer. Management Material!

Jonathan G.
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Customer did not leave a comment.

Robert T.
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Customer did not leave a comment.

William M.
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Customer did not leave a comment.

Arnold S.
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Nothing

CYNTHIA H.
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I was impressed with the technological updates since the last time I required a rental. The wait time wasn't bad.

Sharon T.
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Keep up the good work.

Harvey G.
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Customer did not leave a comment.

andres H.
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Customer did not leave a comment.

adrain m. | First Impressions |
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Customer did not leave a comment.

william M.
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Customer did not leave a comment.

kelly V.
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This location over charged me! I completed the checkin early to avoid lines, however, I was still asked for my id after about 10 minutes into the proess is when the front desk realized I already checked in! Eventually, I got a 10x10 and an appliance dolly. The front desk never mentioned that a 10x10 didnt have a ramp. I should mention no one helped to put the dolly in the truck, that was solely left up to me! After trying to adjust the mirrors, I realized that I needed help and that I didn't need the pointless dolly. Long story short, although my reservation was for 1 day (5pm-1pm). I was charged 2 days for the dolly. The next day I called the location and asked if the dolly cost was taken off my order. While the rep checked, I noticed that I was charged for a 2nd day. This included taxes, safemove, dolly, and truck rental. The rep noticed too and told me she'd put a claim in for the aforementioned charges. She (Mary) was the only person out of the 3 that had good customer service. The overcharge and half of the taxes were paid however, it was as if it was nothing! Never mind the charges against me from my financial institution for Uhauls mishap. Not this location again and maybe not even uhaul!

jeannette G.
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The truck has more damage in the ceiling and now they are charging me a damage for $569.22 that they had fix with tape. A hole that I dont do it..I just move a bedroom set and some boxes. My stuff do go up to the ceiling..the manager dont help and left the office without finish with me. She left and we try to finish with one of the employee a lady but things overwhelming and my husband was rude and she respond bad too. Was not her fault but she dont hold her position. I'm very disappointed. I do have a history with your company I been rent truck to many times..never had problems with any truck. I'm very responsible with the equipment, I dont broke the truck.

nina S.
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Customer did not leave a comment.

OGECHI P.
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Keep vehicles steering aligned.

ANTHONY B.
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Check-in was prompt. I had no issues dropping the truck of at this location.

Eric O.
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When do I get my refund back on my card

Sajid G.
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Customer did not leave a comment.

TYRONE Y.
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need more staff. one amazing employee was working by herself

Thomas B.
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Really helpful staff

ernest e. | First Impressions |
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Susan Singh provided excellent service! I felt great dealing her.

Blanca v. | First Impressions |
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Antwon was very gracious when the system began giving him some issues. He was helpful, concise and friendly. Nelson was also helpful when I returned to ask a question. Keep up the good work!!

Tina B. | Overall Experience |
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Customer did not leave a comment.

Liza R. | Overall Experience |
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Customer did not leave a comment.

APRIL R. | Overall Experience |
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Customer did not leave a comment.

Teresa H. | Overall Experience |
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I miss my payment and they wanted me to pay 150.00 to get my stuff out so i had to pay 75. 00 that was horrible never again will I use y’all..

Archell P. | Overall Experience |
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Customer did not leave a comment.

daisja j. | Overall Experience |
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Customer service could’ve been way better, especially with communication. Susan was the only decent person there.

jorinda k. | Overall Experience |
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Very friendly and accommadating

WILLIAM C. | Overall Experience |
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Yes this storage facility and staff exspecially Tiffany thankyou was excellent but in that building at night are rats that need to be address

bniya h. | Overall Experience |
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Rodents were living in my unit along with all my possessions. I had to throw a lot of things away because of it. The unit was extremely small for the price as well. The bathrooms were atrocious.

Teena C. | Overall Experience |
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Susan's customer service was unmatched, Always in and out!!

Robert W. | Overall Experience |
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The staff and access to the facility are excellent the only problem was there were rodent droppings on my items when retrieved from my storage locker

ERIC H. | Overall Experience |
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xxxx

Meredith R. | First Impressions |
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Susan does an amazing job helping multiple people simultaneously! Tiffany has a great attitude and couldn't have been friendlier. Only issue was staff confusion when I was returning the truck.

Robert W. | First Impressions |
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Very easy access in and out of the facility compared to the other ones in the city, very pleasant staff

ERIC H. | First Impressions |
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Friendly service

ellis a. | Overall Experience |
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I hope to never Use that facility again.

marguerit d. | First Impressions |
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Check in was fast and efficient. The representative who checked us in, Susan Singh was friendly and helpful in assisting us in choosing the right size unit and answering all of our questions.

richard f. | First Impressions |
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Antoine Was a Excellent help to me and Josh Also and Susan to they make a great team!!

george w. | First Impressions |
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O

ellis a. | First Impressions |
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Great job by the staff

WILLIAM C. | First Impressions |
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I am very disappointed with this storage at 747w fairhill in Philadelphia. I’m still waiting for that store manager to call me back I called this morning anyway I called and wasn’t informed 24 hrs co

Nysheem K. | Overall Experience |
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I got the run around from uhaul all weekend had to go all over the city didn't get what i was told i would receive had it took a whole weekend to put stuff in storage and i was charged for it i didn't

MARCUS F. | Reservation |
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Very unfair

Walker L. | Overall Experience |
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I rated this facility below average because the staff was rude and unprofessional. Angel and Antwan (I think that's their names) cared more about their pizza than helping me. They were very rude.

Jazsmine A. | Overall Experience |
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The staff were very kind and extremely helpful. Jesus and Antoine went above and beyond to ensure that I was able to rent a suitable storage unit and a truck for my move.

MARYLUE C. | Overall Experience |
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The staff is outstanding

LYNETTE H. | Overall Experience |
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The manager was really professional and considerate.

JACKELINE J. | Overall Experience |
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Thank you

Catherine T. | Overall Experience |
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The staff is awesome. The professionalism from all was very much appreciated. Thank you to the whole crew at Glenwood & Allegheny.

Ayana J. | Reservation |
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The guy who helped me was a great help

CAROLYN H. | Overall Experience |
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Two particular staff members I'd like to commend for their above average customer service, are Mr. Bradley Holmes and Ms. Susan Singh, they are an asset to the U-haul organization. Thank you both.

Georgine M. | Reservation |
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Very friendly and nice place. Clean facilities as well. Would recommend this place anytime.

tamika r. | Overall Experience |
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We were very satisfied with our rental space from U-Haul, it's was a convenient location and we'll kept.

No reviews have been submitted for this location.

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