Customer Reviews for U-Haul Moving & Storage of Farm Pond

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Farm Pond

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rosa M. on

Rating:

Customer did not leave a comment.

Gloria L. on

Rating:

There was no military discount, nor AAA discount here. Uhaul makes you pay .79 cent a mile and ALSO pay for gas. This "$20" van ended up being 50 without insurance, going only 25 miles round trip. Its a robbery.

Keith M. on

Rating:

Customer did not leave a comment.

Davis G. on

Rating:

Check out stunk

Otis B. on

Rating:

Keep up the good work.

Kasem A. on

Rating:

Everything is good but must the employee go with the customer to the truck

Kathryn W. on

Rating:

Customer did not leave a comment.

Tyeaste M. on

Rating:

The staff went above and beyond to help me with my purchase and storage great job U-haul staff

Cory H. on

Rating:

Great management

Sean J. on

Rating:

Customer did not leave a comment.

Serenity S. on

Rating:

Everything was perfect. Pickup was easy, and drop off was easy. That’s all you could ever hope for on moving day. Thanks uHaul!!

Montilda C. on

Rating:

Customer did not leave a comment.

Kelly J. on

Rating:

Could’ve been better service! Shouldn’t be asking all the questions about what I’m paying for. Should be clarified before my payment! Also add on that it cost 99 cents for every mile on a weekend. Instead of getting there and finding out!

Gerald L. on

Rating:

Your employee, Curtis, was friendly, courteous and professional. It was raining and he had me drop the trailer under the carport so I wouldn't have to be spotting the unit in the rain. A 5 starTop knotch employee!

Tanya F. on

Rating:

Customer did not leave a comment.

heath H. on

Rating:

Customer did not leave a comment.

Saadiyyah L. on

Rating:

Customer did not leave a comment.

Sushil K. on

Rating:

Very good, thanks

Edward B. on

Rating:

Customer did not leave a comment.

Azivia L. on

Rating:

You should offer discounts to Senior Citizens. The person who assisted me was not so welcoming. I've used this location many times in the past.

Derre C. on

Rating:

Get more counter help, otherwise it was a pleasant experience. Equipment was well maintained, once I got to counter, process went rather well.

DESEAN J. on

Rating:

Was charged for mileage and gas I didn’t use

Rachel J. on

Rating:

It was really well maintained and clean. They had everything you could need for moving and the owner was really kind and helpful. Will absolutely use again in the future.

DEBRA R. on

Rating:

Very nice experience.

Joshua S. on

Rating:

Customer did not leave a comment.

Charles E. on

Rating:

Not applicable

MAUREEN I. on

Rating:

My suggestion to the UHaul Company: Install GPS or Bluetooth capability for GPS. This would be extremely helpful

james S. on

Rating:

Customer did not leave a comment.

STACY D. on

Rating:

Customer did not leave a comment.

Sylvia L. on

Rating:

Customer did not leave a comment.

William C. on

Rating:

Customer did not leave a comment.

BEVERLY S. on

Rating:

This review is not for improvement but, for a particular person. I had a wonderful and professional experience with Cami. She delivered my U-Boxes and gave me valuable information about movers. She was the first person that gave me great information and directed me to a better experience. If I had listened to her initially, I would have avoided some complications going forward.. I would highly recommend her and have notified her boss. Thank you, Cami!

Chase H. on

Rating:

I waited an entire hour to check in. The employee said "call manager I don't give a fuck". Get out.of here.

Christopher W. on

Rating:

Customer did not leave a comment.

Krislyn R. on

Rating:

Thanks for great customer service!!! Doing business with this location was easy, quick, and no issues at all!

Max V. on

Rating:

Customer did not leave a comment.

Patricia C. on

Rating:

Customer did not leave a comment.

Damon D. on

Rating:

Customer did not leave a comment.

Walter S. on

Rating:

Customer did not leave a comment.

RUBY P. on

Rating:

Customer did not leave a comment.

Richard J. on

Rating:

GREAT SERVICE. GREAT GENERAL MANAGEMENT.

Leslie H. on

Rating:

need to have spare keys for your vehicles, it would have been MUCH MORE convenient to get the spare, and pay a fee, rather than calling "Pop A Lock" for $150., it ony cost $5 to have spare keys cut.

Jermaine B. on

Rating:

Customer did not leave a comment.

Michael D. on

Rating:

This was a fantastic experience and I would highly Recommend anybody moving long distance to do this.

Russ A. on

Rating:

Horrible staff. Fire this guy that worked my pick up. No one answers the phone and the one guy working has the biggest attitude for no reason. He acted as if my being there doing business with U-Haul was a huge imposition.

MONIQUE S. on

Rating:

Traffic should Not have cancelled my reservation because I was running a little late. Very upset with the corporate philosophy and management of reservations. Rude and greedy and no feeling of being secure with making a reservation you could count on.

Juan M. on

Rating:

Customer did not leave a comment.

Jackie W. on

Rating:

Great customer service. Thank you.

Tiffany S. on

Rating:

Customer did not leave a comment.

Angela P. on

Rating:

Customer did not leave a comment.

Cynthia H. on

Rating:

Customer did not leave a comment.

William W. on

Rating:

I made the reservation online and was given a confirmation to go to the storage unit at 4500 Monroe Rd. Arrived at 7 and it was closed and the gate shut behind us loving us in. Called customer service and they info me that I was at wrong address even though the email had sent me to that one. The Albemarle Rd store was extremely courtesy and helped us get exactly what we had ordered. Only snag was the email that sent us wrong place

Ruby P. on

Rating:

Customer did not leave a comment.

Jimisha M. on

Rating:

Customer did not leave a comment.

Stephanie H. on

Rating:

Changed my reservation to a place 30 minutes away less than 24 hours before our move. Was told I could drop the truck off at a closer location to compensate which was not true, still had to drive it back 30 minutes again. Then got charged for mileage after being told my two different representatives that I would be given free mileage for the ordeal.

Silvia C. on

Rating:

Great customer service. I'm 100% satisfied!!

Wayne W. on

Rating:

Customer did not leave a comment.

Bruce C. on

Rating:

Customer did not leave a comment.

wiley B. on

Rating:

Had Two guys waiting on me for a rapid drop off

Tabitha S. on

Rating:

Uhauls mistake in transport cost me almost $200 to correct. I had to hire movers to deliver to my home because they stored at wrong location

Lawrence P. on

Rating:

The experience was very helpful. The employees were very experienced and helpful

daniel M. on

Rating:

Curtis and his staff did an outstanding job. Everything was so smooth and easy. Definitely recommending this location to everyone in Charlotte.

Jully N. on

Rating:

Keep the excellent.

Eric O. on

Rating:

Customer did not leave a comment.

Stephen W. on

Rating:

Customer did not leave a comment.

william D. on

Rating:

Customer did not leave a comment.

Raymond W. on

Rating:

No improvement needed

janice K. on

Rating:

Couldn't have been easier!

Jeremy M. on

Rating:

Customer did not leave a comment.

Nicole K. on

Rating:

When u have a last-minute emergency and need to switch your truck to a one way rental it would not be an issue or so much money to switch.

Todd N. on

Rating:

Customer did not leave a comment.

Shirley D. on

Rating:

Process was very Quick

Benjamin T. on

Rating:

This location always has attentive staff and management has pride in what they offer.

Edwin M. on

Rating:

Customer did not leave a comment.

Lorraine A. on

Rating:

Continue to be personal and show attention to the details.

Myesha V. on

Rating:

The manager and the other employee that was there (light skin gentleman) were awesome I definitely will refer my friends and family and will be back whenever I move again

Ramalinga G. on

Rating:

Customer did not leave a comment.

Eric G. on

Rating:

Customer did not leave a comment.

Ernesto M. on

Rating:

Customer did not leave a comment.

David R. on

Rating:

Thanks

gisela M. on

Rating:

Customer did not leave a comment.

Dhan T. on

Rating:

Every thing going good

Christopher J. on

Rating:

quick and easy

Richard H. on

Rating:

Customer did not leave a comment.

Barry J. on

Rating:

Customer did not leave a comment.

daman D. on

Rating:

Customer did not leave a comment.

Larry F. on

Rating:

Everything went very smooth.

Chris R. on

Rating:

Thanks to there staff wow awesome guys !

Mark M. on

Rating:

Customer did not leave a comment.

Damion C. on

Rating:

I’d recommend these locations stop giving customers the worst truck in the fleet when scheduling a one rental. My truck leaked in several places, transmission issues, handling issues, and needed rear tires . I’ve found this to be the common practice anytime you schedule a one rental and the location does not receive the truck back .

emmy w. on

Rating:

I think the unit cost way to much, and the neighborhood was horrible, but besides that things were fine.

Darryl D. on

Rating:

Customer did not leave a comment.

darletha P. on

Rating:

The men there were such gentlemen it was a pleasure . Thank.you for good quality service ????

Derek S. on

Rating:

Customer did not leave a comment.

Hazel W. on

Rating:

I was 30 minutes late turning in truck rental and was charge another damn day. Really wow this is a rip off and I called and told them ahead of time

linda t. on

Rating:

Efficient and friendly

Jody Y. on

Rating:

Nothing e everything was great!!!

Alan B. on

Rating:

Impressed with everything and everyone. As I'm sure you know, moving can be quite stressful, using U-Haul added no stress. Staff was friendly and knowledgeable and equipment trouble free. Thank you!

Christina W. on

Rating:

Customer did not leave a comment.

Usman S. on

Rating:

Customer did not leave a comment.

charlene H. on

Rating:

Very customer service savvy

Zach L. on

Rating:

The whole experience was superb, and I couldn't ask for anything better. Everything was on-time from start to finish, our belongings were exactly how we packed them, we had more than enough furniture pads, and all U-Haul personnel we worked with during the process were friendly and accommodating. I STRONGLY recommend the U-Box process.

GORDON F. on

Rating:

My only complaint is that there seemed to be confusion regarding my order when dealing with staff on the phone. Other than that, everything was fine and on time and intact.

Dennis C. on

Rating:

Customer did not leave a comment.

Kent S. on

Rating:

Very friendly service

Nakia S. on

Rating:

The trailer was FILTHY! Why speak of imposing a fee if trailers are allowed to be returned and rented to the next patron in horrible condition? We had to clean it before even using it. There were also about 8 Gecko's traveling in it as well...yuck!

britt n. on

Rating:

Great job TEAM!!!!!

ronald s. on

Rating:

This facility exceeded all our requirements. Very pleased.

kesa s. on

Rating:

I would recommend

Nataya H. on

Rating:

Y’all were so rude

ronald s. on

Rating:

The u box met our needs to move a small amount of household items after we sold our house. Would use them again.

Hope C. on

Rating:

Great

Bertha S. on

Rating:

Units could be larger.

Quinn M. on

Rating:

My first issue was the customer service when I picked up the truck the attendant was dismissive and not helpful, during moving my boxes were mistreated and caused some of my things to break

David Z. on

Rating:

Curtis Martin and his staff run a very efficient facility. All aspects worked as advertised, and Mr. Martin and his staff made the task a pleasurable experience.

Barbara J. on

Rating:

Excellent service

Sephora B. on

Rating:

Very helpful. Whole staff friendly. Makes your moving experience an ease!

Charlene B. on

Rating:

This is the only UHaul facility I will ever use!

Regina M. on

Rating:

Very clean and facility and staff (Erin) was very helpful and friendly.

Tiffany S. on

Rating:

The staff was very helpful and the storage was always clean .

Cheryl Beth J. on

Rating:

The facility was clean and well maintained. The staff was excellent and took great care of us each and every visit. One of the best storage and truck rental locations we’ve used.

David Z. on

Rating:

We were still unloading our rental truck into our storage cubicle at facility closing and lockup time. 2 uhaul staff gentlemen helped us pack the cubicle so we could finish before 7pm closing. BravoUH

Joe H. on

Rating:

Mr. Curtis Martin, GM, has been a pleasure to work with on several occasions, the service and personal follow up has made all the difference through some highly stressful moves. Thank you! Joe H

mary r. on

Rating:

Care about their clients.

Ryan S. on

Rating:

The representative was very knowledgeable and he explained everything to me. He was polite and answered all my questions with a smile. Awesome job. I always have a great experience when I come here.

David Z. on

Rating:

Closed my storage cubicle, and rented a 5x8 closed trailer yesterday. Both transactions were like clockwork. Andrew Sutton was knowledgeable, friendly, and efficient. He even hooked-up the trailer 4me

Kristopher C. on

Rating:

I had to move unexpectedly and while packing list my swipe card but had my key. I was moving everything that day and over 6 hrs away. They wouldn’t let me in the building even with my I’d and key.

Robert L. on

Rating:

It was best moving experience ever! The people here all went above and beyond. We were new to the area and they made us feel welcome. I will highly recommended them and will definitely use them again!

Charlene B. on

Rating:

The only uHaul I will ever use for storage in Charlotte!

Robert L. on

Rating:

The employees were awsom everyone was professional and helpful. The mgr bent over backwards to help us in our delima. We are having a hard time renting a place and it was a releif to not worry.

Evelyn Q. on

Rating:

They were professional, friendly and very helpful!

varnell b. on

Rating:

Courteous staff clean facility and professional

Lori J. on

Rating:

Great experience

Richard S. on

Rating:

We had no issues and felt good about my personal items were in a safe storage room

arith v. on

Rating:

It was super clean Lot of space Stuffs supper friendly ❤️ Than whot can I said 😶 I love it 😍

debra S. on

Rating:

Special recognition and appreciation of representative "Isis" & manager "Curtis" for their assistance and patience over 2 months regarding 4 trucks and 2 storage unit rentals. True professionals!

sharlynn p. on

Rating:

Staff was very courteous and the unit itself was always kept at a perfect temperature inside.

MELESS W. on

Rating:

I am satisfied with the service

Joel F. on

Rating:

Os good

valerie v. on

Rating:

The worst ever!!!!!

Cassandra T. on

Rating:

Great people

Natasha h. on

Rating:

Great experience, no complaints

MS M. on

Rating:

I Received EXTREMELY Poor Customer Service From Isis ! She Is Very RUDE AND UNPROFESSIONAL !!!!!!!!!!!!!

Ashley A. on

Rating:

The owner is very nice & helpful. The only reason I said average is because I was charged even though I was supposed to have the first month free.

Jane H. on

Rating:

Great location.... Curtis was awesome!!!!

lea f. on

Rating:

Pleased! Thank you

Michele J. on

Rating:

Great experience with staff, I have no complaint

Kim M. on

Rating:

Great Service!