Customer Reviews for U-Haul Moving & Storage of Farm Pond

5786 reviews

6216 Albemarle Rd   Charlotte, NC 28212
(@ Farm Pond Ln)

(704) 535-0030

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(704) 535-0030

6216 Albemarle Rd
Charlotte, NC 28212
(@ Farm Pond Ln)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
1.0

How to talk to any customer better and don't change the price on the rate I didn't go over my mileage I shouldn't have to pay extra

Enrique E. 
Rating:
4.0

Customer did not leave a comment.

Joshua L. 
Rating:
5.0

Great service at pickup and return.

William G. 
Rating:
4.0

Customer did not leave a comment.

Evelyn R. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY R. 
Rating:
5.0

I rented a uhaui trailer from Los Angeles, CA to Charlotte, NC and had no problems with the trailer (which was pretty costly) and truly appreciated the free storage for 1 month.

Paul E.  |  Overall Experience 
Rating:
3.0

Clean your vehicle and if you are renting a truck that will go across the country make sure this truck can drive across the country. Our AC was on and off all 950 miles, the engine sounded like the ya gonna die on us any time... overall horrible experience driving the truck that wasn't maintained for a long LOnG time!!!!

Ilona G. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
3.0

Don't move my reservation from one location to another without asking!

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Denise L. 
Rating:
5.0

Employees were very professional and prompt. It was a simple transaction that did not have me waiting to get on the road! Excellent experience!

Theodore D. 
Rating:
5.0

Lanautica was very welcoming! She made the drop inspection very fast! She also explained my transaction in detail! Thank you!

XIOMARA A. 
Rating:
4.0

Customer did not leave a comment.

Ray A. 
Rating:
2.0

Customer did not leave a comment.

Destiny F. 
Rating:
2.0

Customer did not leave a comment.

Gladys H. 
Rating:
5.0

Customer did not leave a comment.

Maria M. 
Rating:
1.0

My bill is currently messed up. I am being charged for 3 dollies when I only had 1. The workers said she would fix it and never did and I am also being charged $60 more for blankets that were all returned. I will not recommend this service to anyone, they were rude and were no help at all throughout the whole experience. Absolutely terrible!

Zachary M. 
Rating:
5.0

Customer did not leave a comment.

DARLA S. 
Rating:
5.0

Customer did not leave a comment.

Byron R. 
Rating:
4.0

Distance to walk with items was very far and there are bricks and uneven flooring that make pushing items on the dolly or pushbcarts difficult because they fall off. Staff at this location is always very helpful. Lillian was amazing and so was Scott I believe he is the manager.

Cicely R.  |  Overall Experience 
Rating:
5.0

Very efficient setup for my drop-off. The staff member receiving the vehicle was friendly and explained the charges to me before I left. Good representatives for U-Haul!

John E. 
Rating:
5.0

Customer did not leave a comment.

madison W. 
Rating:
5.0

Nothing. Excellent, efficient and professional customer service!

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Andres U. 
Rating:
5.0

Customer did not leave a comment.

Romonda L. 
Rating:
4.0

Customer did not leave a comment.

Gavin M. 
Rating:
5.0

Customer did not leave a comment.

Levester R. 
Rating:
5.0

Customer did not leave a comment.

Paul E. 
Rating:
5.0

Customer did not leave a comment.

Jenifer S. 
Rating:
3.0

The tow haul button was on the whole time and the release button didn't work. Two different men that i mentioned this two did not apologize or offer to reduce the bill though it cost us more in gas because of this malfunction. Poor eye contact , no appreciation for our business. Definitely won't be back to this location. Poor customer service.

Christine M. 
Rating:
5.0

Customer did not leave a comment.

TERRY B.  |  Overall Experience 
Rating:
5.0

Curtis was awesome and made our rental so easy!

Carl L. 
Rating:
4.0

Thank you for your service

Valeria T. 
Rating:
1.0

I originally chose to pick up the truck from the U-Haul center on 6601 E Independence, Charlotte, NC 28212, since it is less than a mile from my home. The confirmation email from U-Haul also shows that I chose the Independence location. However, the day before we were to pick up the truck, we received a phone call from the U-Haul on 6216 Albemarle Rd. This location is about 6 miles away from our house. We were not asked if this change was okay or if we wanted to pick another location. The change was simply made, and we had no advanced warning or choice in the matter. For this reason, U-Haul in general gets a poor score.

BRANDON G. 
Rating:
5.0

Customer did not leave a comment.

Sally C. 
Rating:
4.0

Overall a good experience.

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Odalys R. 
Rating:
5.0

Great customer service, very helpful.

RACYNDA G.  |  First Impressions 
Rating:
3.0

I was handed the map of the storage units and the lady told me, that I’d find it (my storage unit). Very unprofessional. I am already looking for another storage unit facility.

Cynthia B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Esonia R. 
Rating:
5.0

Customer did not leave a comment.

Shondell D. 
Rating:
5.0

Customer service was excellent.

Charlita K. 
Rating:
5.0

Customer did not leave a comment.

Pablo M.  |  First Impressions 
Rating:
5.0

Offer more free miles

Nathaniel H. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth B. 
Rating:
5.0

Customer did not leave a comment.

Joan W. 
Rating:
3.0

Customer did not leave a comment.

Julissa H. 
Rating:
5.0

Let us know explicitly in email that we need to make a 24hr advance appointment to empty the ubox at uhaul destination.

Nicholas G. 
Rating:
4.0

Customer did not leave a comment.

Leslie c M. 
Rating:
5.0

Very nice and efficient employees

Jill G. 
Rating:
5.0

Customer did not leave a comment.

Donetta d.  |  Overall Experience 
Rating:
5.0

There was a lot of free play in the steering wheel and it was a little scary to drive on the freeway.

Claire M. 
Rating:
5.0

excellent service

Steven J. 
Rating:
5.0

Customer did not leave a comment.

Tana G.  |  Overall Experience 
Rating:
1.0

Someone is using my email address!! Cancel contract and delete my email address from your records.

Bir R. 
Rating:
1.0

They gave me a uhaul truck on less than a quarter of a tank during a gas shortage where it's almost impossible to find gas. When I asked if they were doing any accommodations they said no business as usual and still couldn't give me a truck will a full tank.

Michelle T. 
Rating:
4.0

The lady that checked me in was so nice!

Brooklyn A. 
Rating:
5.0

Customer did not leave a comment.

Bessie J. 
Rating:
5.0

Customer did not leave a comment.

Nathlita K.  |  Overall Experience 
Rating:
3.0

They cancelled my order! I missed a call, tried to call back, was on hold with the automated line for ever 30 minutes before I just gave up.

Phillip P. 
Rating:
5.0

From the front desk to the pick up to the drop off this location was very attentive and had amazing customer service I loved seeing all the people who looked like me being professional and smiling!! You guys made the move easy thank you!

shawnte H. 
Rating:
4.0

Customer did not leave a comment.

Nathlita K.  |  First Impressions 
Rating:
1.0

The employees are rude. I got the truck and gas was on empty and not clean brought it to there attention and they told me back on have a tank and I promise u it was no gas in the tank. I will never come there again

Teresa B. 
Rating:
1.0

I have spoken to 2 employees. I did not rent uhaul and asked rhat my email and telephone number be remove from under this person profile.

Patrice B. 
Rating:
5.0

Great

Adrian M. 
Rating:
5.0

Customer did not leave a comment.

Dannie K. 
Rating:
3.0

Received the vehicle at less than 1/4 of a tank. Was unable to locate a gas station in the area due to the shortage and was charged an outrageous amount in fees and gas.

Evan M. 
Rating:
5.0

The front desk agents were helpful and professional

Candida M. 
Rating:
5.0

Customer did not leave a comment.

Merritt D. 
Rating:
2.0

Wasn't Very happy with the service that I received I put my order and got confirmation went to the place to pick it up the next morning and they said my reservation got canceled and I had to drive all the way across town to get another truck. And the people are very dry and could care less I don't know if I'll be using U-Haul anymore

Damion K. 
Rating:
4.0

Customer did not leave a comment.

Ellen C.  |  First Impressions 
Rating:
5.0

The representative who assist me was very pleasant and professional.

AVIS N.  |  First Impressions 
Rating:
5.0

Nothing I always get great service thank you so much

Thulder C. 
Rating:
5.0

Always a good experience!

Frank D. 
Rating:
4.0

Customer did not leave a comment.

KAMMIE A. 
Rating:
5.0

Friendly staff, drop-off process was very fast and efficient.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Anna S. 
Rating:
5.0

Top notch location I've used this location many times It is always top notch.

James H. 
Rating:
4.0

Everything went well. Very nice location and the owner was very nice.

Therease S. 
Rating:
1.0

I'm trying to speak to customer service the last 40 minute still didn't get response

Moges G. 
Rating:
1.0

Customer did not leave a comment.

Beverly D. 
Rating:
5.0

Customer did not leave a comment.

Fousseini S. 
Rating:
4.0

Trailer was not in best condition, air pressure was low in (2) of (4) tires.

Holden H. 
Rating:
5.0

Shanautica is beautiful, helpful young lady! I hope she's treated well and goes far with you all. She's a great employee have!!!

Carlorickus L. 
Rating:
3.0

The original woman in the front was great. However the guy I return the keys to was a straight punk and I will never use nor recommend uhaul to anyone moving forward.

Kane L. 
Rating:
5.0

Customer did not leave a comment.

Tracy M.  |  Overall Experience 
Rating:
5.0

I am not a mechanic, there is some play in the front end.

George F. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

The truck wasn't in the best shape. The check engine light was on. The brakes weren't very good. The doors didn't want to shut good and the steering had a lot of play in it. There is no way if I was driving long distance that I would drive it. I would ask for a replacement. The liason was wonderful though. I just hope you will check this out with the truck. It hesitated and heeled a lot when stopping and taking off also. May be part of why the engine light is on. Thank you for a great service though. Very organized location.

Kimberly O. 
Rating:
4.0

Staff was friendly and helpful

mark B. 
Rating:
5.0

Nothing at this time. Everyone and everything was great. Professional and knowledgable of the products. Very courteous and friendly. Thankyou for excellent service.

Bessie J. 
Rating:
5.0

Stop moving pick up locations and you need a better system

Unique B. 
Rating:
5.0

The vehicle WAS clean, however the brakes on the truck were extremely soft - so much so I didn't feel safe driving it. I am experienced driving this type of vehicle, as I have driven a similar truck for work for more than 5 years. Also, the roll-up door wouldn't stay up and actually closed on me on more than one occasion. The attendant who received the truck when I returned it did ask fi there were any issues and I did tell him. He seemed concerned and said he would have it checked out. I would still use this facility if I ever need anything again in this area.

JEFFREY D. 
Rating:
4.0

If you aren't going to have an associate at the drop off then have a sign explaining what you want: wait, go inside, equipment specific instructions, etc... Your associates were top notch.

Marc S. 
Rating:
5.0

Customer did not leave a comment.

Corey W. 
Rating:
4.0

I moved out months before the move out date listed

Shaheed M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin S. 
Rating:
5.0

No matter who I spoke to and who picked up my furniture and who scheduled my deliver and who dropped off my boxes, your customer service was outstanding, your employees should be commended on their great customer service.

JUNE M. 
Rating:
5.0

Customer did not leave a comment.

Amit S. 
Rating:
5.0

Customer did not leave a comment.

DEBORAHJOAN W. 
Rating:
5.0

Customer did not leave a comment.

Abdul H. 
Rating:
5.0

Customer did not leave a comment.

NATHANIEL H. 
Rating:
2.0

Didn't have the truck I reserved so I had to get something different. Even though my reservation was confirmed. Pick up was too long. There was barely anyone working there to help. The person that did help acted like he didn't know what to do and had me walking all around the building for a key.

Jazmyne C. 
Rating:
5.0

Customer did not leave a comment.

Kurt F. 
Rating:
5.0

Very pleasant customer service associates. Pickup and return of vehicle was without issues. Facility was clean, organized, and orderly.

Chelsey M. 
Rating:
5.0

Perfect experience

Brennan D. 
Rating:
5.0

Customer did not leave a comment.

Amber W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Customer did not leave a comment.

AMY H. 
Rating:
5.0

Customer did not leave a comment.

nettie R. 
Rating:
5.0

Customer did not leave a comment.

antoinette f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALFRED F. 
Rating:
5.0

Customer did not leave a comment.

Renee N. 
Rating:
5.0

Customer did not leave a comment.

Oluwafunmilayo M. 
Rating:
1.0

And I always get a hold of them and needed to call the general manager never could get a hold of him left messages after messages and never phone calls returned and no notification about my stuff being sold before it being sold thing I never called when I called several times and had everything documented

Nicole K.  |  Overall Experience 
Rating:
3.0

Never had a problem except trying to call.

Sharon M.  |  Overall Experience 
Rating:
4.0

the large door not opening after hours was a bit of an issue and delayed my move costing me more money. All staff were friendly and helpful, but overall the cost of the move and troubles could have been saved by hiring a moving company

Cicely R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hector C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDITH M.  |  Overall Experience 
Rating:
5.0

Pods were located close to storage unit, staff was helpful in directing me to area. Met unloaders and within 2 hrs pods were unloaded and neatly in my unit. All were helpful and polite.

Gerry G.  |  First Impressions 
Rating:
5.0

I had a very positive experience

Joe D.  |  Overall Experience 
Rating:
5.0

Martin and the team always good friendly and experienced

James S.  |  Overall Experience 
Rating:
5.0

Great

Rachon M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lai L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vannak S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jordan H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ian S.  |  Overall Experience 
Rating:
2.0

We had 2 storage units at the same time but at different companies. One at Uhaul and one at a competitor. The other one was better lit, more convenient and not set up to screw us into paying another month. The unit at uhaul was bigger and a little easier to physically access so that was nice. Having to go to the store to cancel is ridiculous especially in the current environment of coronavirus. We will not rent again because of this.

Janalyn N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin B.  |  Overall Experience 
Rating:
1.0

My stuff was damaged from water due to a roof leak and I asked to use the dumpster and was denied so I had to load it all onto a trailer and pay at the dump to get rid of it.

Shawn D.  |  Overall Experience 
Rating:
3.0

My first experience with your facility was horrible we are from out of town and need assistance dropping off the truck but because we where close to closing y’all wouldn’t even help and then told us we had another day on our truck just to rush us out the door just to find out that it wasn’t true. But the second day I came in for my storage unit the lady that assisted me was awesome but the white lady at the front desk needs retrained on her customer services skills.

LORRAINE P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TONY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

claire w.  |  First Impressions 
Rating:
2.0

HAD RESERVATION FOR UNIT, COULD NOT BE FOUND. HAD TO ACCEPT $10.00 MORE A MONTH UNIT. WAS TOLD CALL U-HAUL, SHOULD HAVE BEEN ON COSTUMER REPRESENTATIVE TO CORRECT ISSUE.

Tara B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sarah J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deja H.  |  Overall Experience 
Rating:
2.0

Took excessively long to rent a Storage’s unit an checkin a truck. Rate charged at checkin was wrong, significantly higher than should have been

James D.  |  First Impressions 
Rating:
4.0

Great staff, they all deserve a raise.

Alan B.  |  Overall Experience 
Rating:
2.0

The owner is very nice but the inconsistent fees and mishaps was my worse experience ever with U-haul. Just not very pleased at all

Rahgie L.  |  Overall Experience 
Rating:
3.0

Expected for the storage facility to be a code entry instead of open to the public. Very worrisome.

Sarah J.  |  First Impressions 
Rating:
5.0

Awesome place. The manager is so great he was so knowledgeable and so smooth and professional. Awesome place for storage and moving. When I move again I will be back.

lavonda a.  |  First Impressions 
Rating:
5.0

The staff went above and beyond to help me with my purchase and storage great job U-haul staff

Tyeaste M.  |  First Impressions 
Rating:
1.0

Was charged for mileage and gas I didn’t use

DESEAN J.  |  First Impressions 
Rating:
5.0

Very nice experience.

DEBRA R.  |  Overall Experience 
Rating:
3.0

I think the unit cost way to much, and the neighborhood was horrible, but besides that things were fine.

emmy w.  |  Overall Experience 
Rating:
5.0

Efficient and friendly

linda t.  |  Overall Experience 
Rating:
5.0

Impressed with everything and everyone. As I'm sure you know, moving can be quite stressful, using U-Haul added no stress. Staff was friendly and knowledgeable and equipment trouble free. Thank you!

Alan B.  |  First Impressions 
Rating:
5.0

Great job TEAM!!!!!

britt n.  |  Overall Experience 
Rating:
5.0

This facility exceeded all our requirements. Very pleased.

ronald s.  |  Overall Experience 
Rating:
5.0

I would recommend

kesa s.  |  Overall Experience 
Rating:
1.0

Y’all were so rude

Nataya H.  |  Overall Experience 
Rating:
5.0

The u box met our needs to move a small amount of household items after we sold our house. Would use them again.

ronald s.  |  First Impressions 
Rating:
5.0

Great

Hope C.  |  Overall Experience 
Rating:
4.0

Units could be larger.

Bertha S.  |  First Impressions 
Rating:
1.0

My first issue was the customer service when I picked up the truck the attendant was dismissive and not helpful, during moving my boxes were mistreated and caused some of my things to break

Quinn M.  |  First Impressions 
Rating:
5.0

Curtis Martin and his staff run a very efficient facility. All aspects worked as advertised, and Mr. Martin and his staff made the task a pleasurable experience.

David Z.  |  Overall Experience 
Rating:
5.0

Excellent service

Barbara J.  |  First Impressions 
Rating:
5.0

Very helpful. Whole staff friendly. Makes your moving experience an ease!

Sephora B.  |  First Impressions 
Rating:
5.0

This is the only UHaul facility I will ever use!

Charlene B.  |  Overall Experience 
Rating:
5.0

Very clean and facility and staff (Erin) was very helpful and friendly.

Regina M.  |  First Impressions 
Rating:
5.0

The staff was very helpful and the storage was always clean .

Tiffany S.  |  Overall Experience 
Rating:
5.0

The facility was clean and well maintained. The staff was excellent and took great care of us each and every visit. One of the best storage and truck rental locations we’ve used.

Cheryl Beth J.  |  Overall Experience 
Rating:
5.0

We were still unloading our rental truck into our storage cubicle at facility closing and lockup time. 2 uhaul staff gentlemen helped us pack the cubicle so we could finish before 7pm closing. BravoUH

David Z.  |  First Impressions 
Rating:
5.0

Mr. Curtis Martin, GM, has been a pleasure to work with on several occasions, the service and personal follow up has made all the difference through some highly stressful moves. Thank you! Joe H

Joe H.  |  Overall Experience 
Rating:
5.0

Care about their clients.

mary r.  |  First Impressions 
Rating:
5.0

The representative was very knowledgeable and he explained everything to me. He was polite and answered all my questions with a smile. Awesome job. I always have a great experience when I come here.

Ryan S.  |  First Impressions 
Rating:
5.0

Closed my storage cubicle, and rented a 5x8 closed trailer yesterday. Both transactions were like clockwork. Andrew Sutton was knowledgeable, friendly, and efficient. He even hooked-up the trailer 4me

David Z.  |  Overall Experience 
Rating:
2.0

I had to move unexpectedly and while packing list my swipe card but had my key. I was moving everything that day and over 6 hrs away. They wouldn’t let me in the building even with my I’d and key.

Kristopher C.  |  Overall Experience 
Rating:
5.0

It was best moving experience ever! The people here all went above and beyond. We were new to the area and they made us feel welcome. I will highly recommended them and will definitely use them again!

Robert L.  |  Overall Experience 
Rating:
5.0

The only uHaul I will ever use for storage in Charlotte!

Charlene B.  |  First Impressions 
Rating:
5.0

The employees were awsom everyone was professional and helpful. The mgr bent over backwards to help us in our delima. We are having a hard time renting a place and it was a releif to not worry.

Robert L.  |  First Impressions 
Rating:
5.0

They were professional, friendly and very helpful!

Evelyn Q.  |  First Impressions 
Rating:
5.0

Courteous staff clean facility and professional

varnell b.  |  Overall Experience 
Rating:
4.0

Great experience

Lori J.  |  Reservation 
Rating:
5.0

We had no issues and felt good about my personal items were in a safe storage room

Richard S.  |  Overall Experience 
Rating:
5.0

It was super clean Lot of space Stuffs supper friendly ❤️ Than whot can I said 😶 I love it 😍

arith v.  |  Overall Experience 
Rating:
5.0

Special recognition and appreciation of representative "Isis" & manager "Curtis" for their assistance and patience over 2 months regarding 4 trucks and 2 storage unit rentals. True professionals!

debra S.  |  Overall Experience 
Rating:
5.0

Great experience, no complaints

Natasha h.  |  Reservation 
Rating:
3.0

The owner is very nice & helpful. The only reason I said average is because I was charged even though I was supposed to have the first month free.

Ashley A.  |  Reservation 
No reviews have been submitted for this location.

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