Customer Reviews for U-Haul Moving & Storage of Farmingdale

5,896 reviews

225 Rte 110   Farmingdale, NY 11735
(1/2 mile North of Southern State Parkway on the corner of Allen Blvd & 110, Across from White Castle)

(631) 293-0818

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 6:30 am–8 pm
  • Sun: 8 am–6 pm

Services at this Location:

Contact Us

(631) 293-0818

225 Rte 110
Farmingdale, NY 11735
(1/2 mile North of Southern State Parkway on the corner of Allen Blvd & 110, Across from White Castle)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 6:30 am–8 pm
  • Sun: 8 am–6 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

WILLIAM D 
Rating:
5.0

Customer did not leave a comment.

STEWART J 
Rating:
5.0

Customer did not leave a comment.

RODNEY Y 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER D 
Rating:
5.0

Customer did not leave a comment.

ALEKSANDAR V 
Rating:
5.0

Customer did not leave a comment.

Aston D 
Rating:
5.0

Customer did not leave a comment.

RODNEY Y 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J 
Rating:
5.0

All Good!

RAYMOND D 
Rating:
5.0

All U-Haul locations should use the location at 225 Rte 110 in Farningdale as a model on customer service. I have frequented this location before for packing supplies, and have met the GM (Karlill) and he has always been a perfect gentlemen and always asks me if there is anything he can do to help. On 1/26/25 I rented a vehicle, and returned there as well. I was helped by Jordan, and again he couldn't have been nicer, and helpful. I would recommend this location to anyone looking for a rental, packing supplies etc.

STEPHEN K 
Rating:
5.0

Professional customer service

Jill F 
Rating:
5.0

The guys are willing to help it was a holiday and they had all the positive attitude, thank you for making sure the trailer I was renting was safe for the road.

Janer G 
Rating:
5.0

Nothing to improve, it was quick and the guy was super helpful with explaining everything

JOHN L 
Rating:
4.0

Customer did not leave a comment.

HAMENT K 
Rating:
5.0

Nothing. Everything was very professional and accurate

JOAN M 
Rating:
5.0

Very professional

KAREN C 
Rating:
5.0

Great service, excellent staff.

PAUL J 
Rating:
5.0

Everything is great

RYAN D 
Rating:
5.0

Staff was very helpful from start to finish.

PAUL J 
Rating:
5.0

Customer did not leave a comment.

GAIL A 
Rating:
5.0

Th Gentleman that i interacted with was exceptional

HERBERT T 
Rating:
1.0

I’ve been renting trucks for many years. This location just keeps getting worse. A couple of weeks ago we were there early and no employee was there. I was paying staff and wasted resources. All of us falling and calling up find out an employee told the regional at 6am he was sick and yet we all sat for hours to wait. This past Sunday, ead a joke. Waited too long to get the truck. Then the employee insisted we use the app. For many years we do counter check in, bottom line 45 min wasted. The trunks in Farmingdale are awful, I can go on but unfortunately it’s close to my facilities

Monique S 
Rating:
4.0

Customer did not leave a comment.

Chamein C 
Rating:
5.0

Excellent service !!! From pick up to drop off

MICHAEL D 
Rating:
5.0

soon

Juan C 
Rating:
4.0

The worker went above helping us attach the trailer to the U-Haul and get our car all hooked up. He was laying on the cold ground. Spent a half hour making sure we were good to go. Made us feel very safe driving the truck and trailer

EUGENE B 
Rating:
5.0

Customer did not leave a comment.

EDWARD M 
Rating:
1.0

I have a 2020 Nissan pathfinder and the photo on my profile is not my Vehicle. A trailer was connected to my vehicle at U-Haul; come to find out In another state my vehicle was not applicable for the trailer.authorities notified me on the highway that my brake lights are not working on the trailer and recommended that I do not drive with it so I went to U-Haul near me And requested for them to release the trailer because it does not connect to my brake system. Now I’m being overcharged by your company. Requesting for you to reverse the charges because initially I should have never made a purchase because my vehicle could not hold the trailer. requesting a refund.

JAHDON C 
Rating:
3.0

Customer did not leave a comment.

Salvatore A 
Rating:
5.0

Customer did not leave a comment.

MARINO C 
Rating:
3.0

I made arrangements with manager and when i arrived he had no record of my reservation. Manager walked in and said he made reservation himself. Employee made me feel like I hadn’t. Made reservation! I re;t here at least once a month so I think I’m a regular customer. Customer is always right- but he did believe that!

CHARLES M 
Rating:
1.0

They where to open at 8 theopened at 10

GERARD A 
Rating:
5.0

Customer did not leave a comment.

ABDUL G 
Rating:
5.0

The gentleman that helped was so courteous & patient and kind . He was multitasking like it was natural for him .I wish I took his name . Saturday afternoon in Farmingdale. Thank you

JAYDEN H 
Rating:
5.0

Customer did not leave a comment.

Julian A 
Rating:
4.0

I ordered a hand truck. Truck didnt have it

Chase S 
Rating:
5.0

Customer did not leave a comment.

lawson m 
Rating:
5.0

Customer did not leave a comment.

VICTOR P 
Rating:
5.0

Customer did not leave a comment.

CATHERINE A 
Rating:
4.0

Customer did not leave a comment.

LINDEN T 
Rating:
5.0

Customer did not leave a comment.

DEIDREA C 
Rating:
5.0

jordan was great and a gentleman

MARK C 
Rating:
1.0

Very lazy stuff no respect no help they just telling everyone to go online for pickup truck but the apps don’t working too.

Sohail M 
Rating:
5.0

You guys pretty much have it all covered.. Thank you for your professionalism...

GLENDA A 
Rating:
5.0

Customer did not leave a comment.

Leon C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JORGE S 
Rating:
4.0

Customer did not leave a comment.

JESUS C 
Rating:
5.0

Can't think of anything. Everything went smoothly for me.

Stephen H 
Rating:
4.0

Check engine light is on , transmission is troubled, shifts were labored and felt weak . No garbage or debris in the cab or cargo area but windows and wind screen were dirty

VINCENT G 
Rating:
4.0

Customer did not leave a comment.

SCOTT A 
Rating:
5.0

Gentleman were very good at professional I would rate them out at 10:00 thank you very much

THOMAS J 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN C 
Rating:
5.0

Customer did not leave a comment.

DARLENE A 
Rating:
3.0

Customer did not leave a comment.

Jessica B 
Rating:
3.0

Customer did not leave a comment.

GEORGE C 
Rating:
5.0

Good

OMAR C 
Rating:
5.0

Customer did not leave a comment.

PAUL M 
Rating:
4.0

Customer did not leave a comment.

STEVEN F 
Rating:
5.0

Customer did not leave a comment.

Steven R 
Rating:
5.0

Customer did not leave a comment.

MILDRED D 
Rating:
5.0

The attendant was very professional

JULIO C 
Rating:
5.0

Customer did not leave a comment.

Tia A 
Rating:
4.0

You r doing a Good job. 👍

LIDA C 
Rating:
1.0

It took 40 minutes to 'verify' my identity via the awful app. During the wait, the facility helped other persons who were behind me in line. the truck had 1/10 of a tank of fuel and the 'low fuel' warning was flashing as soon as I left the lot. I couldn't even drive to my site. When I arrived, I noticed a padlock on the back roll door but no key for the padlock could be found. I called the facility and they told me to drive back to the UHaul site to retrieve the key I told them they need to come to me. We had to leave the truck in a lot and get a second truck to begin moving supplies. All in, I lost 1-2 hours of time for a 5 person crew. Thus I acrued 2 hours overtime labor charges.This is the second day in a row of awful service from U-Haul. Your response- $50 credit on my account. You shouldn't bill me at all.

RANDY T 
Rating:
5.0

Customer did not leave a comment.

Dayaanand t 
Rating:
3.0

For answers not given I didn't feel I should give a negative comment, but I still was not completely satisfied. The storage unit was a good size, but could have used a bit more lighting. I feel the price was very high and continued to go up with no changes made for customer's convenience.

iris m  |  Overall Experience 
Rating:
5.0

Make sure that your employees help everyone before they leave to do anything else

ERNEST W 
Rating:
4.0

These U-haul trucks are kinda old and towards at the end of my trip the check engine light came on in the truck and the truck started to make a noise. I think they need newer trucks or at least fully looked over and repaired.

Jason S 
Rating:
5.0

Customer did not leave a comment.

LISA H 
Rating:
5.0

Great experience. No improvement needed.

Doreen T 
Rating:
5.0

Excellent service well done 👍

JACOBO R 
Rating:
5.0

Low cost with the app it is easy to rent

Miladys V 
Rating:
5.0

Customer did not leave a comment.

EDWARD D 
Rating:
5.0

Everything was perfect - fast, reliable & friendly

Debbie B 
Rating:
2.0

The truck i requested was not ready and buried behind other trucks Automation doesn’t work if your employees are lazy

Frank C 
Rating:
5.0

Good service, really nothing to improve

SOHAIL H 
Rating:
4.0

The location needs more employees as one person is not enough for the volume of people that were there during my pick up appointment

Lesly E 
Rating:
5.0

Their customer service was great. They were very professional and a pleasant attitude.

Willie W 
Rating:
4.0

The only problem i had was I paid for the equipment until Sunday and was charged an extra day for it. it wasn’t confirmed upon pick up that it had to be brought back before 9am Sunday morning. i was under the impression that i paid for Sunday until close. i paid it without confrontation because i will use this store again. pretty sure no one will care though.

chris e 
Rating:
5.0

Customer did not leave a comment.

Frank C 
Rating:
3.0

Customer did not leave a comment.

ANDREW A 
Rating:
5.0

No comments

FRANCOIS C 
Rating:
5.0

Customer did not leave a comment.

CORNELIA A 
Rating:
5.0

Customer did not leave a comment.

Richard G 
Rating:
5.0

Every one of the facility staff is courteous and professional. They extend themselves to assist the customers. The facility is clean and orderly. Kudos to the crew at Farmingdale!

Premier E  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

MICHAEL F 
Rating:
5.0

Customer did not leave a comment.

KEITH J 
Rating:
5.0

Customer did not leave a comment.

NORMAN C 
Rating:
1.0

It was an old trailer with a broken leaf spring This trailer should have been retired you could see it was old.

VINCENT D 
Rating:
4.0

The two gentlemen were helpful but overworked.

NARAYAN M 
Rating:
5.0

The best customer service ALWAYS!!

MARIA L 
Rating:
5.0

All Good!!

RAYMOND D 
Rating:
5.0

Customer did not leave a comment.

Dayaanand t 
Rating:
1.0

Getting the Uhaul and all of that was fine.

Samantha S 
Rating:
5.0

Customer did not leave a comment.

JOSE E 
Rating:
5.0

Customer did not leave a comment.

Pietro G 
Rating:
1.0

For Second time I have replaced the equipment because they don’t have the one they supposed to have. Not only that they don’t have enough people to do the check out. Very poor customer service

ALEJANDRO A 
Rating:
4.0

There should be two ways of purchasing a U-haul truck not just using the app because that app freezes especially when it’s trying to verify the customer’s, it should be the customer’s choice to either use the app or go in the store and purchase a rental equipment.

Jason S 
Rating:
5.0

The customer service rep Carlye was extremely helpful & knowledgeable on what truck to rent ..in my opion he has an amazing personality and if I was still in business I would hire him as a office manager! I'm very pleased with his professionalism and his wonderful kindness, you have a A+ employee! I will always use this U Haul because he is a trust worthy person that helped with my needs ..thanks Kenneth Smith 714 396-6551 anthonyrosselli@gmail.com

KENNETH J 
Rating:
1.0

Had a hard time with the rental. My truck could not be found. I was issued a different truck with less gas but reciet showed that gas was more based on original truck which I did not get. I was then charged gas even though I returned truckbwith more than I drove away with. Not to mention with keys for original truck not there it took almost an extra hour to get rental.

Andreas A 
Rating:
5.0

Fast good job..

Steve R 
Rating:
5.0

Customer did not leave a comment.

EMERSON M 
Rating:
5.0

Customer did not leave a comment.

Ahmad E 
Rating:
4.0

Customer did not leave a comment.

Leticia K  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PETE B  |  Overall Experience 
Rating:
4.0

It can be a bit challenging to back up to the storage facility entrance as the space is also used for vehicle returns.

Premier E  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

dashia a  |  Overall Experience 
Rating:
4.0

Better mice/rodent control is needed. Maybe offer customers the large rodent repellant garbage bags to put in their storage units.

NATHANIEL C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krista W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hayden T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Frank O  |  Online Move In 
Rating:
5.0

Best spot I say hands down great customer service experience excellent I’ll always use this location thanks to a great manager and staff it’s been great doing business see you guys if I or anyone I know need to rent a unit or vehicles.

Anthony D  |  Overall Experience 
Rating:
5.0

Very nice people

Michael V  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gina E  |  Overall Experience 
Rating:
1.0

I rate it poor because of the size of the unit. I was told and they advertise it as 10x10x6. It was and I did indeed measure, it was 9.5x9.4x6 and the floor was made of wood and my things were damaged. No elevators, but had the nerve to have a second floor. Whomever built this storage unit only had money in mind, not the consumer needs.

KRISTINAPRINCESS W  |  Overall Experience 
Rating:
4.0

All good except much mouse droppings in unit.

stephen c  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theodore G  |  First Impressions 
Rating:
2.0

I moved from a 5 by 10 to a 10 by 10 and I'm paying virtually double for 5 more feet of storage. Besides that fact II think the $10 upcharge for 24 hr access should be waived on the biggest units.

Richard N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVE P  |  Overall Experience 
Rating:
5.0

Staff as always friendly and helpful..everything went very smoothly..

PETE B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yaping L  |  Overall Experience 
Rating:
4.0

Vinny at the farmingdale store on 110 was very helpful

Tyhessia I  |  Online Move In 
Rating:
5.0

Best storage facility hands down

ANTHONY d  |  First Impressions 
Rating:
5.0

The crew, especially Mr. Karliil, was extremely helpful and I sincerely thank him for it. I will honestly recommend this UHAUL facility to anyone since the Move-in and Move-out was as easy as 123.

Paulose P  |  Overall Experience 
Rating:
5.0

The wait was too long even after reservation. When the truck was hired from a different location of U-Haul, waiting in line for a looooong time was difficult. Calling over the phone is so tiring that one may have to listen to music anywhere from 30 - 60 minutes, listening to the same advertisement stuff time and time again !!! Once it started moving, it was perfectly OK.

Paulose P  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

HERBERT H  |  First Impressions 
Rating:
1.0

Talked to a Manger a male. He told me he can't help with payment then stated you must have something worth thw payment. This guy needs to be fired. But it don't matter someone has my stuff.

THOMAS M  |  Overall Experience 
Rating:
5.0

The customer service representative in the store was above and beyond helpful

Gina E  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

tiffany o  |  Overall Experience 
Rating:
4.0

I wasn't able to catch their name but the employee working when we arrived was extremely helpful. As we had never rented before they took the time to walk us through how to get in, where to park and answered any questions that we had. While the facility itself was in good condition, our unit has 2 large holes. 1 in the side of the wall and 1 in the ceiling. For the price we pay per month I would've liked a unit that was fully secure without holes.

Kristen C  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Laura A  |  Overall Experience 
Rating:
5.0

everything was fabulous and everyone was so so awesome and skilled and helpful

STUART F  |  Overall Experience 
Rating:
2.0

It was a terrible experience, the storage room was not available as confirm. There was a lock on the storage room it took two hours before someone was able to drill into the lock so could move my belongs in. This storage room was confirmed three weeks before I showed up 2/11/22. Extremely unprofessional staff. Non caring attitude. One staff member smelled like he had been smoking weed. Over all terrible experience

Michael S  |  First Impressions 
Rating:
5.0

Easy to reserve and set up payment online. Great customer service.

tony a  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Abid F  |  First Impressions 
Rating:
5.0

The staff at the Farmingdale location were very courteous and professional. They answered all the questions i had and was able to give great suggestions during my move. Moving can be very stressful and the team there went above and beyond to accommodate me. I rented a truck to move my belongings from my storage unit. The truck was ready as soon as i got there, checking out was a breeze. It was a pleasure to work with this manager and his team.

Sandra C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christine f  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M  |  Overall Experience 
Rating:
1.0

It’s extremely hot inside so these aren’t temp regulated units. Plus the gate can’t stay open so if you’re moving a lot in and out, that will be annoying as you have to keep swiping your access card. This particular location doesn’t do a great job parking the trucks that come in so there is always a truck blocking the entrance.

Laura A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

edward g  |  Online Move In 
Rating:
5.0

Great customer service in farmingdale, but when I arrive in plano to drop off a trailer for uhaul the female staff was very rude and the first thing to said was delivery hours are over and looked like she just wanted to leave I arrive at the plano tx facility at 430pm and they closed closed at 500pm I was dropping off a trailer for uhaul that I picked up in the bronx new york. Very bad experience at the plano facility

Maribel G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sean l  |  Overall Experience 
Rating:
3.0

The bathroom was clogged with no toilet paper. The wait times were very long.

Michala O  |  First Impressions 
Rating:
1.0

The manager disappeared and you had one girl who was inexperienced to help quite a few people. She said she couldn't give us a key to use the storage but when she finished with the line of people she would open it for us. Essentially we rented a storage area but couldn,t use it. Everone was complaining and talking about never using you again. I was furious . Where was MR Ryan Nedd. So many other problems occurred. I was furious and exhausted I want you to know I never complain because of many reasons. Worried about the potential damage it could cause Maybe I don't understand what was really happenning. But this experience from the moment I decided to use "U Haul" was so outrageous .

Joel G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H  |  Overall Experience 
Rating:
5.0

Wonderful management!

Randi S  |  Overall Experience 
Rating:
4.0

Unit was fine, the time it took to book it was extremely excessive. Computer system is extremely slow and they were short staffed.

Jeannine H  |  First Impressions 
Rating:
5.0

Love using this company.

Randi S  |  First Impressions 
Rating:
4.0

Face-to-face at the facility: the attendees were patient, helpful & helped to resolve any of my issues;

daniel r  |  Overall Experience 
Rating:
5.0

Everyone was Extremely accommodating we are very pleased

Joann M  |  Overall Experience 
Rating:
5.0

Return customer. Always pleased with the product.

James H  |  First Impressions 
Rating:
5.0

Excellent customer service, thanks U-Haul

jorge t  |  First Impressions 
Rating:
5.0

Robert Hairston is a amazing asset to your team very polite and took care of all my needs in a fast and upbeat manner I will definitely be coming back in the future and referring other people

TIA W  |  Overall Experience 
Rating:
5.0

Very helpful staff.

Christopher S  |  First Impressions 
Rating:
2.0

I think if you say 24 hour you should have that and only one axis door Is not feasible because suppose you have storage on the other side so you have to walk in to one door and get out another Danger

SHANNON K  |  Overall Experience 
Rating:
3.0

No complaints, but it would be nice if there was lighting inside the units.

HEATHER N  |  Overall Experience 
No reviews have been submitted for this location.

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