Customer did not leave a comment.Linda S.
Customer Reviews for U-Haul Moving & Storage of Farmingdale
Farmingdale, NY 11735
(1/2 mile North of Southern State Parkway on the corner of Allen Blvd & 110)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 6:30 am - 8 pm
- Sun: 8 am - 6 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.FRANKANTHONY JR M.
The equipment was involved in an accident at some point and repaired. The truck shook when driving and due to this you could not go above 45 mph. Also the check engine light was on and reported. The passenger seatbelt was completely broken and unusable. The location and people were fine the equipment is was dangerous and should not have been released to any person looking to rent a vehicle.ANTHONYC C.
2guys I spoke with were greatANTHONYD P.
Lot was too cluttered with equipment and trailers to exit safely. Customer service was unhelpful and distracted.Andrew C.
Customer did not leave a comment.DANIELWILLIAM E.
Customer did not leave a comment.JOSEPHCURTIS J.
Hire more people like the two who helped me.Fernando P.
This was all around a horrible experience and I will not be using UHaul in the future.Brittany E.
Short staffed waited over 30 minutes just for a simple pickup. The person working was nice just needed help, to many things to do for just one person. Overall not the worst experience nor the best but average and ok. I come here mainly because of convenience I live like 6 minutes down the road so very convenient.Arcangel C.
The movers I had selected barely contacted me & canceled on me literally 1 hour before I had requested them to show up & requested a reschedule. Please remove Mckoy movers from your listing, based on the previous reviews I'm not the only one this has happened to. Also for the return of the truck I did not realize that I had to take photos while in the digital return process & took the necessary pictures before & returned the keys & had no access to the truck. This could have been explained better.Nadia N.
Customer did not leave a comment.Kyle H.
Keep up the great work , friendly great service , fast and informative . A 10 in my bookðŸ‘THOMASJ D C.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Arbey C.
It took me multiple days of calling and trying to request my ubox almost every time I called the facility directly it sent me to the corporate service where I would wait for long periods of time to get to a service rep. Unfortunately two of the days I had to wait so long I needed to return to work after waiting an excess of 45 minutes to speak to somebody and my lunch Was over. I finally did get in touch with somebody and asked for my box to be ready for me at 9 AM I stressed it was very important as I had business in the area earlier that day and would want to pick up by nine. Unfortunately the time relayed to the actual facility where my new box was in storage was for 12 PM three hours later than I requested. My experience with U-Haul regarding my Ubox overall is a zero out of five stars. After initially placing it in storage the box was miss identified and for all intensive purposes lost in your system thankfully Covid came so nobody was able to throw my stuff out or sell it or declared lost and we were able to locate it after months of trying it and then trying to pick it up after being in storage for nine months prove to be a five day debacle of me unable to reach anybody at U haul facility or anybody at corporate with weight times in excess of 45 minutes on 4 Separate occasions. It leaves me with no faith in ever again using a U box for storage or a self storage facility associated with U-Haul. This is a shame as I have never had such a poor experience previously but maybe it's because I've only rented trailers and trucks never a storage related service.KEITHJOHN G.
So much confusion and lack of correspondence could not get a straight answer after truck was dropped off. Didn't understand the final monies due. I paid the $19.84 sent to me in an email.i hope there will be.no further charges to my card. Please void my card information.Lynne F.
Both gentleman paraprofessional and thoroughlyPAUL C.
Charged me for gas that was never in the vehicleChristopher M.
At this location two times they check the gasoline level on the lease higher than the actual level on the dashboardYousef A.
KARILL Is an asset to U-Haul. You guys are lucky to have him as an employee I've never dealt with someone as pleasant as him when renting equipment.MAUREENC S.
Thanks keep up the good work because I don't have a truck I always rent from the guysDEHLIA R.
Customer did not leave a comment.Darren S.
Customer did not leave a comment.PETER K.
Customer did not leave a comment.DEIDRELANETTE T.
Customer did not leave a comment.Tamer B.
We rented a auto transport, one way to Ohio. Twice at night we lost the Trailer lights.Barbara H.
Customer did not leave a comment.Christopher S. | Overall Experience
Customer did not leave a comment.DERRICK K.
Customer did not leave a comment.Stephen C.
Customer did not leave a comment.edward g. | Online Move In
Retire this truckmathew Y.
Customer did not leave a comment.JOSEPHGEORGE M.
Customer did not leave a comment.Steve V.
Customer did not leave a comment.LAWRENCE G.
Customer did not leave a comment.William S.
Thank you for the van today.it really helped me didn't cost a ton.EA M.
Customer did not leave a comment.Jessica N.
Customer did not leave a comment.Johnmichael J.
Gas should be at full tank.Darren B.
Customer did not leave a comment.SUSANKELLY E.
Customer did not leave a comment.CLIVER C.
Cant think of anything. Experience from the moment I called to rent a box truck, to the moment I picked up the box truck was excellent!JOSEPH M.
Thanks staffSTEVENA C.
Customer did not leave a comment.Chris D.
Customer did not leave a comment.Ed G.
Truck ran HorribleARTHURWILLIAM H.
They told me they were overide the drop off location and they still charge meAnthony F.
Customer did not leave a comment.FREDRICKA G.
When I was picking up, there was this extremely rude & impatient woman who thought the world revolved around her. She was berating the guy at the desk for 20 minutes that I could see, he dealt with her with complete professionalism.THOMASM M.
I was treated with excellent care and professionalism I'm really grateful for the guys in this facility.THOMASJ R.
The management went the extra mile and drove me to my nearby location where I moved . Thank you U-Haul !SORIN H.
Customer did not leave a comment.ABIGAIL E.
Customer did not leave a comment.DAVID P.
Don't take reservations for equipment you do not have. And make sure it's all in working order before it's available.Richard R.
Too spensive I never rent a truck for $300 dls one day is ridiculous way over to much stop rapping people offRaul V.
Customer did not leave a comment.Jersi V.
Customer did not leave a comment.Paul H.
Customer did not leave a comment.PAUL K.
Customer did not leave a comment.Adam T.
Customer did not leave a comment.GIOVANNIB M.
The staff was very helpful . Thank you Karlill Barnes for the great serviceMOHAMED K.
Customer did not leave a comment.JAMESE JR C.
The truck was dirty Inside there was only a half a tank of fuel And I was charged the insurance on both the truck and the trailer that I rented without being asked and I've done it in the past and not taking the insurance and I think that's wrong to just put it on there without the customers knowledge and consentLOUISFRANCIS P.
Customer did not leave a comment.MICHAEL C.
Customer did not leave a comment.DERICKS B.
try to get rid of cigarettes smell in cab?NYIASIMMONE A.
Excellent Service iiJames Y.
Customer did not leave a comment.Claude O.
Customer did not leave a comment.Henry W.
Customer did not leave a comment.Richard R.
Customer did not leave a comment.JULIOCESAR A.
Continue to keep ppl on board like the young man who assisted me . Thank you ðŸ˜ŠAngela D.
Customer did not leave a comment.LINDAM D.
Not a thing, just keep up the good work. The guys are great at this locationKEITHA S.
Customer did not leave a comment.Mohammed O.
Worst customer service I have experienced from any company on a long time. Will never use this uhaul location or recommend anyone to use them again.Patrick R.
Customer did not leave a comment.DAVID H.
Nice guys! Clean truck. Pickup was super easy and fast.DOREENMARIE P.
All the additional equipment I requested at the time of my order was not there when I picked up the truck. when I receive the pick up location from 1800- U-Haul I was told that these items would be there with the truck. Although the attendant did call and find a U-Haul about 12 miles additional east of their location who did have the extra blankets/paddings. When I went to get them the attendant at this location would not rent them for a one way trip. Very disgusted with the whole thing. Very surprised by the poor coordination from 1800 U-Haul.WARRENJ W.
Customer did not leave a comment.JOHNF L.
Engine light was on the whole time.BRIANC S.
Customer did not leave a comment.Steven O.
Customer did not leave a comment.KYRIACOSE D.
Keep it up. Good job!WILLIAM V.
They sucks over there charge me twice I returned same day and the never closed my contractTORIBIO R.
This is the 4th or 5th weekend in a row that I've used U-Haul equipment and my experience at this facility was upsetting. The staff was very unprofessional. They had computer issues both picking up and returning which took an hour each time with only 1 customer ahead of me. The tail lights were checked and approved by the gentleman who issued the trailer and hooked it up to my vehicle but when I checked them myself I noticed the left taillights were not working. At this point, I was running behind so I just left upset. I will use U-Haul again, since we just sold our house and we are tackling the move ourselves, but I will not rent from this particular location again.MICHAELTHOMAS M.
Only issue we had was the parking area - customers returning rentals block the driveway. Returns should be brought to the far end of the lot to ensure a better flow of vehicles. Customer service was Fantastic even the new employee knew what to do, was able to show us how the appropriate method to attach the box trailer and made sure the brakes and lights worked. Plus they were extremely polite and professional.TINAM S.
Customer did not leave a comment.SALVATOREC J.
Cant think of anything. Everything went smoothlyJennifer P.
Customer did not leave a comment.ENRICOMICHAEL D.
Customer did not leave a comment.julene W.
100% guarantee doesn't mean â€œwe hope this smaller truck still worksâ€JASONA D.
Great guys. Excellent service. Made everything easyENRICOMICHAEL D.
Customer did not leave a comment.Minoude G.
Customer did not leave a comment.SUZANNEMARIE F.
create drop box situation for key drop off after office closesHUGHA C.
Customer did not leave a comment.allen S.
Excellent service very friendlyBarry Maurice F.
Over the course of the last 2 months I have rented 1 car carrier and 3 cargo trailers from this location. The car carrier rental turned into a real fiasco because it was done on line and with the corporate call center. But the route 110 Farmingdale branch did everything they could to get me hooked up with the equipment even though I had to go to another location. It really is not the workers fault that people do not return equipment on time and sometimes a day or two late messing up your reservation. But they shoulder the foul language and salty comments with respect. I have found that when I take the corporate call center and "on-line" B.S. out of the equation and go to the physical center itself and speak to the guys in person EVERYTHING works out great. I am moving out of state and renting trailers every 2 weeks or so and Joseph, Nick, Vetal, and Reggie can't be of any more help than what they are. They are polite, figure out a way of getting me the equipment that I need, reserved for the day I need it and for the duration that I need it. Let me tell you, these guys work their butts off in the yard running checking in equipment, getting to the desk, helping the people inside with reservations or pick-ups, running back outside hooking trailers up, checking in/out trucks etc. I was there last week when a customer started to give the guys some lip about how his equipment is never there or ready for him and he reserved it on-line a week early. Joe and Vetal were very courteous to him through all his gripes. I told the gent "these guys have nothing to do with the order if it is done on-line or though the call center, and they can't help it if equipment is not returned. So tell it to corporate where you placed the order and don't take it out on them." So if you need to rent any equipment from this location, I recommend you take the initiative and go down there (lets face it your the one that needs it), speak to any of the gents in person and I guarantee you will have a great experience. P.S. I just returned a trailer, and made another reservation for next week. Absolutely no hassles. Joe V.JOSEPH V.
I waited more than 10 minutes inside the office to check out and nobody show up and I was over chargeJOSEE Y.
Great customer service in farmingdale, but when I arrive in plano to drop off a trailer for uhaul the female staff was very rude and the first thing to said was delivery hours are over and looked like she just wanted to leave I arrive at the plano tx facility at 430pm and they closed closed at 500pm I was dropping off a trailer for uhaul that I picked up in the bronx new york. Very bad experience at the plano facilityMaribel G. | Overall Experience
Customer did not leave a comment.sean l. | Overall Experience
The bathroom was clogged with no toilet paper. The wait times were very long.Michala O. | First Impressions
The manager disappeared and you had one girl who was inexperienced to help quite a few people. She said she couldn't give us a key to use the storage but when she finished with the line of people she would open it for us. Essentially we rented a storage area but couldn,t use it. Everone was complaining and talking about never using you again. I was furious . Where was MR Ryan Nedd. So many other problems occurred. I was furious and exhausted I want you to know I never complain because of many reasons. Worried about the potential damage it could cause Maybe I don't understand what was really happenning. But this experience from the moment I decided to use "U Haul" was so outrageous .Joel G. | First Impressions
Customer did not leave a comment.Elizabeth H. | Overall Experience
Wonderful management!Randi S. | Overall Experience
Unit was fine, the time it took to book it was extremely excessive. Computer system is extremely slow and they were short staffed.Jeannine H. | First Impressions
Love using this company.Randi S. | First Impressions
Face-to-face at the facility: the attendees were patient, helpful & helped to resolve any of my issues;daniel r. | Overall Experience
Everyone was Extremely accommodating we are very pleasedJoann M. | Overall Experience
Return customer. Always pleased with the product.James H. | First Impressions
Excellent customer service, thanks U-Hauljorge t. | First Impressions
Robert Hairston is a amazing asset to your team very polite and took care of all my needs in a fast and upbeat manner I will definitely be coming back in the future and referring other peopleTIA W. | Overall Experience
Very helpful staff.Christopher S. | First Impressions
I think if you say 24 hour you should have that and only one axis door Is not feasible because suppose you have storage on the other side so you have to walk in to one door and get out another DangerSHANNON K. | Overall Experience
No complaints, but it would be nice if there was lighting inside the units.HEATHER N. | Overall Experience
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