1 hour wait to pick up. Only one employee at checkout, worked as he could.MICHAELJ L.
Customer Reviews for U-Haul Moving & Storage of Farmingdale
Farmingdale, NY 11735
(1/2 mile North of Southern State Parkway on the corner of Allen Blvd & 110)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 6:30 am - 8 pm
- Sun: 8 am - 6 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Having employees explain what the customer is signing up for.James D.
Customer did not leave a comment.DOROTHY P.
Excellent jobJames Y.
Customer did not leave a comment.BRYANP S.
Customer did not leave a comment.Andrew G.
The employee who helped get me set up was extremely friendly and helpful and made it a very pleasant experience!ANDREWJAMES C.
Have a young girl in a bikini, serving lemonaideadam G.
Customer did not leave a comment.Marc S.
Customer did not leave a comment.Victor A.
Customer did not leave a comment.JAMESJ B.
Everything was perfect!victor M.
Customer did not leave a comment.Kashif H.
Understaffed, disorganized yard. While the workers tried to be accommodating air conditioning in the office for the workers would go along way to improve attitudes.JONKEITH L.
Customer did not leave a comment.ANDREWMARTIN S.
Customer did not leave a comment.Howard G.
Customer did not leave a comment.Seok H.
Customer did not leave a comment.STEVENM M.
Keep the printer functionalBERNARD O.
The guy Joe that came up to hook the trailer up for me was very nice and helpful. Very good experienceTracy H.
Customer did not leave a comment.Jaclyn S.
The service was impeccable... Thank you, thisis what we should experience all over ... Nothing but great thanksPETERA D.
Customer did not leave a comment.Peter M.
Customer did not leave a comment.No A.
Joe, the young gentlemen that assisted me was very thorough, friendly and efficient. He is a major improvement from the other employees I previously had the experience of dealing with. I would recommend that Joe receive a promotion to store manager if he is not already.JOSEPHCURTIS J.
I had no problem at all thank youRONALDRICHARD W.
HAVE MORE HELPThomas G.
Customer did not leave a comment.Johnny E.
excellent manager at this location. helpful, courtious and knowledgebleDOUGLASEYRE B.
Professional staff, helpful very pleasedMaritza L.
Customer did not leave a comment.GUERLONY A.
Customer did not leave a comment.Sally C.
Customer did not leave a comment.northwell H.
Joseph Weina at the Farmindale location provided excellent customer service during a busy weekend. He was courteous and helpful. A great employee!Lain C.
Customer did not leave a comment.william R.
The employee I worked with was above and beyond helpfulKEVINCHARLES P.
Customer did not leave a comment.Jayson S.
Went over and above !!CHRISTOPHERJ N.
Customer did not leave a comment.SHONAS R.
Wash the vehicle before letting it go out. Good selection of vehicles. Some of the personnel are clueless. Others more on the ball.CLAYTONALEXANDER P.
Nothing. Service was great. Wouldnt change anything at all. Smooth transaction. Was in and out in 5 minutesBRIAN W.
Customer did not leave a comment.WILLIAMHAROLD M.
First truck I got into had a flat tire. I was switched to another van. Then when returning , the app was not working so I had to go in. I was told to leave keys and a receipt will be emailed within 10 min. 5 hours later I look on app and see the rental is still in use. After waiting 25 minutes to speak with someone I was told they forgot to return van and would have a receipt shortly. .. Also at this location there is no room to return the rental. Had to leave it in street.Gregory D.
Customer did not leave a comment.Ronald W.
Customer did not leave a comment.MICHAELA G.
Well doneRICHARD B.
Customer did not leave a comment.MELVIN D.
Customer did not leave a comment.JONATHANM S.
Customer did not leave a comment.F N.
Customer did not leave a comment.Paul L.
The mechanic who helped us was great!Gregg S.
Make the google maps entry more obvious I went to 4 small rental places before I found this main one.Luigi L.
Customer did not leave a comment.Jason M.
Customer did not leave a comment.Christine B.
Customer did not leave a comment.james P.
The interior window where so dirt I had to stop right a way and clean them.MA P.
Customer did not leave a comment.michael C.
Customer did not leave a comment.Kevin S.
If you're in the process of moving, doing it yourself, the only organization I would recommend is U-Haul...where all the equipment, services at the right price, and answers to your questions can be found!KENNETH G.
Customer did not leave a comment.SHARONRENEE J.
more employees, shorter wait times.BRENDANJ JR K.
Customer did not leave a comment.jeff B.
Clean up outside of buildingdewayne S.
On line ordering is loysyAurelio E.
Customer did not leave a comment.Linda S.
Customer did not leave a comment.FRANKANTHONY JR M.
The equipment was involved in an accident at some point and repaired. The truck shook when driving and due to this you could not go above 45 mph. Also the check engine light was on and reported. The passenger seatbelt was completely broken and unusable. The location and people were fine the equipment is was dangerous and should not have been released to any person looking to rent a vehicle.ANTHONYC C.
2guys I spoke with were greatANTHONYD P.
Lot was too cluttered with equipment and trailers to exit safely. Customer service was unhelpful and distracted.Andrew C.
Customer did not leave a comment.DANIELWILLIAM E.
Customer did not leave a comment.JOSEPHCURTIS J.
Hire more people like the two who helped me.Fernando P.
This was all around a horrible experience and I will not be using UHaul in the future.Brittany E.
Short staffed waited over 30 minutes just for a simple pickup. The person working was nice just needed help, to many things to do for just one person. Overall not the worst experience nor the best but average and ok. I come here mainly because of convenience I live like 6 minutes down the road so very convenient.Arcangel C.
The movers I had selected barely contacted me & canceled on me literally 1 hour before I had requested them to show up & requested a reschedule. Please remove Mckoy movers from your listing, based on the previous reviews I'm not the only one this has happened to. Also for the return of the truck I did not realize that I had to take photos while in the digital return process & took the necessary pictures before & returned the keys & had no access to the truck. This could have been explained better.Nadia N.
Customer did not leave a comment.Kyle H.
Keep up the great work , friendly great service , fast and informative . A 10 in my bookðŸ‘THOMASJ D C.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Arbey C.
It took me multiple days of calling and trying to request my ubox almost every time I called the facility directly it sent me to the corporate service where I would wait for long periods of time to get to a service rep. Unfortunately two of the days I had to wait so long I needed to return to work after waiting an excess of 45 minutes to speak to somebody and my lunch Was over. I finally did get in touch with somebody and asked for my box to be ready for me at 9 AM I stressed it was very important as I had business in the area earlier that day and would want to pick up by nine. Unfortunately the time relayed to the actual facility where my new box was in storage was for 12 PM three hours later than I requested. My experience with U-Haul regarding my Ubox overall is a zero out of five stars. After initially placing it in storage the box was miss identified and for all intensive purposes lost in your system thankfully Covid came so nobody was able to throw my stuff out or sell it or declared lost and we were able to locate it after months of trying it and then trying to pick it up after being in storage for nine months prove to be a five day debacle of me unable to reach anybody at U haul facility or anybody at corporate with weight times in excess of 45 minutes on 4 Separate occasions. It leaves me with no faith in ever again using a U box for storage or a self storage facility associated with U-Haul. This is a shame as I have never had such a poor experience previously but maybe it's because I've only rented trailers and trucks never a storage related service.KEITHJOHN G.
So much confusion and lack of correspondence could not get a straight answer after truck was dropped off. Didn't understand the final monies due. I paid the $19.84 sent to me in an email.i hope there will be.no further charges to my card. Please void my card information.Lynne F.
Both gentleman paraprofessional and thoroughlyPAUL C.
Charged me for gas that was never in the vehicleChristopher M.
At this location two times they check the gasoline level on the lease higher than the actual level on the dashboardYousef A.
KARILL Is an asset to U-Haul. You guys are lucky to have him as an employee I've never dealt with someone as pleasant as him when renting equipment.MAUREENC S.
Thanks keep up the good work because I don't have a truck I always rent from the guysDEHLIA R.
Customer did not leave a comment.Darren S.
Customer did not leave a comment.PETER K.
Customer did not leave a comment.DEIDRELANETTE T.
Customer did not leave a comment.Tamer B.
We rented a auto transport, one way to Ohio. Twice at night we lost the Trailer lights.Barbara H.
Customer did not leave a comment.Christopher S. | Overall Experience
Customer did not leave a comment.DERRICK K.
Customer did not leave a comment.Stephen C.
Customer did not leave a comment.edward g. | Online Move In
Retire this truckmathew Y.
Customer did not leave a comment.JOSEPHGEORGE M.
Customer did not leave a comment.Steve V.
Customer did not leave a comment.LAWRENCE G.
Customer did not leave a comment.William S.
Thank you for the van today.it really helped me didn't cost a ton.EA M.
Great customer service in farmingdale, but when I arrive in plano to drop off a trailer for uhaul the female staff was very rude and the first thing to said was delivery hours are over and looked like she just wanted to leave I arrive at the plano tx facility at 430pm and they closed closed at 500pm I was dropping off a trailer for uhaul that I picked up in the bronx new york. Very bad experience at the plano facilityMaribel G. | Overall Experience
Customer did not leave a comment.sean l. | Overall Experience
The bathroom was clogged with no toilet paper. The wait times were very long.Michala O. | First Impressions
The manager disappeared and you had one girl who was inexperienced to help quite a few people. She said she couldn't give us a key to use the storage but when she finished with the line of people she would open it for us. Essentially we rented a storage area but couldn,t use it. Everone was complaining and talking about never using you again. I was furious . Where was MR Ryan Nedd. So many other problems occurred. I was furious and exhausted I want you to know I never complain because of many reasons. Worried about the potential damage it could cause Maybe I don't understand what was really happenning. But this experience from the moment I decided to use "U Haul" was so outrageous .Joel G. | First Impressions
Customer did not leave a comment.Elizabeth H. | Overall Experience
Wonderful management!Randi S. | Overall Experience
Unit was fine, the time it took to book it was extremely excessive. Computer system is extremely slow and they were short staffed.Jeannine H. | First Impressions
Love using this company.Randi S. | First Impressions
Face-to-face at the facility: the attendees were patient, helpful & helped to resolve any of my issues;daniel r. | Overall Experience
Everyone was Extremely accommodating we are very pleasedJoann M. | Overall Experience
Return customer. Always pleased with the product.James H. | First Impressions
Excellent customer service, thanks U-Hauljorge t. | First Impressions
Robert Hairston is a amazing asset to your team very polite and took care of all my needs in a fast and upbeat manner I will definitely be coming back in the future and referring other peopleTIA W. | Overall Experience
Very helpful staff.Christopher S. | First Impressions
I think if you say 24 hour you should have that and only one axis door Is not feasible because suppose you have storage on the other side so you have to walk in to one door and get out another DangerSHANNON K. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
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We have the largest selection in the industry!