Customer Reviews for U-Haul Moving & Storage of Farmingdale

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Farmingdale

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christopher G. on

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michael C. on

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Everything was wonderful with the exception of 2 obvious expectations. This van was brand new, it ha less than 400 miles on it but didn't have a back up camera or a USB port for my phone charger. It did however have two (2) 12v charging ports and you guys conveniently sell the adapter. I just find it odd that a brand new van doesn't have a USB port and a camera as part of the stock amenities. Other than that everything was perfect. I will use you again for sure. Thank you.

Nolvin V. on

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William C. on

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Matthew S. on

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Lynford S. on

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Vedran K. on

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Cab was dirty, windows were really dirty and my rental was located way in the back of the lot making it a pain in the ass to load from my car - what's the point of your reservation if the truck isn't waiting UP FRONT FOR YOU?

Joseph C. on

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Alberto M. on

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Diane H. on

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We rent a truck every year for our Parrot EXPO and have never been disappointed. Thank you.

Paula Z. on

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Smooth drop off, highly recommend !!

Anthony D. on

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I had alot of changes to the pick up location of my rental. No one seemed to have any accountability of where their equipment was. 5 different locations where supposed to have the equipment and not a single one did.

Ramin Y. on

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Richard and Jordan were awesome.

fat V. on

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Nico I. on

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I wasn’t provided with the truck I reserved. Therefor I had to make 2 trips and pay for the extra mileage. Was told by the on site rep Upon returning the truck that he “felt my pain”. Great job U-Haul. Last time.

Robert M. on

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Gracia E. on

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Benjamin H. on

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Bed of truck was extremely dirty

Timothy K. on

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Theresa O. on

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Drop the trailer off after hours. Could’ve used a little more outdoor lighting.

manuel C. on

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Iyesha B. on

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Iyesha B. on

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Jeannett C. on

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Stop trying to rip people off when it comes to the mileage

Bartholomew Z. on

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Guys were fine but they could look a bit more professional rather than cool.

Michael R. on

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There was one person taking care of five costumers I wanted 40 minutes bad

Trevor T. on

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The U-haul rep was rude, and short with me. He handed me the key and left me to search the lot for my truck. It took me some time to find my truck and when I did - it didn't have my hand truck inside. I had to make my way back to the and ask for it. Also my mistake was not checking the gas level on my contract - it claimed 7/8 when it was less than 3/4 a tank. He didn't even check the truck miles or fuel levels.

Tracey D. on

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Paul C. on

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Nice new clean van. Staff was very helpful.

Ximis S. on

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brian G. on

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Davion D. on

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I Sat on the side of a road for 3 1/2 hours waiting for road side service to come just for them to come and not even fix one of the many problems I was having. I got pulled over due to a faulty tail light on a pick up truck. Road side comes and says “oh I don’t have the right light bulb but here’s the old one just Incase you get pulled over again” and with that being said I got stopped again shortly after. I can’t understand how you guys can rent out a truck that has no tails to having a tire pressure light and then to having a truck with blow fuses that caused the trailer I was towing to have no lights on and then to having the trailer falling apart and having a metal piece rubbing on the tire. Ryan Ned over at the west Babylon office called me personally when he wasn’t even at work yet and said “ I am very sorry about the inconvenience of what happen with our trailer last night I will take care of you because you rent from me a lot “. That is what you call great customer service.

Michael F. on

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Yolanda V. on

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Very poor customer service, they should explain better som services

Lauren O. on

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Everything was wonderful - only thing I’d suggest is that all signals and lights are triple-checked to make sure they work before handing the vehicle back to the customer after installation. But aside from this small issue, Ricardo was so kind and friendly; he really did an outstanding job!

Joann M. on

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Everyone was Extremely accommodating we are very pleased

James H. on

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Return customer. Always pleased with the product.

jorge t. on

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Excellent customer service, thanks U-Haul

TIA W. on

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Robert Hairston is a amazing asset to your team very polite and took care of all my needs in a fast and upbeat manner I will definitely be coming back in the future and referring other people

Christopher S. on

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Very helpful staff.

SHANNON K. on

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I think if you say 24 hour you should have that and only one axis door Is not feasible because suppose you have storage on the other side so you have to walk in to one door and get out another Danger

HEATHER N. on

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No complaints, but it would be nice if there was lighting inside the units.