I was charged a $56 insurance fee that I did not ask for when I made the reservation over the phone. In addition the gentleman highlighted the last 1/4 of the tank of the rental sheet because he wasn't exactly sure what the gauge was on. They said we could bring back anywhere within that range. We returned it with 1/8 of a tank and they charge us $30 because it wasn't on 1/4. I would like to be reimbursed for the insurance and the $30 gas surcharge.Anthony G.
Customer Reviews for U-Haul Moving & Storage of Farmingdale
Farmingdale, NY 11735
(1/2 mile North of Southern State Parkway on the corner of Allen Blvd & 110)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 6:30 am - 8 pm
- Sun: 8 am - 6 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Manager was EXTREMELY HELPFUL, very kind and professional! Will 100% use this location againRICHARDWILLIAM M.
Customer did not leave a comment.Joseph D.
Employees were good but understaffed and had to wait a while to be helped.CHRISTOPHER P.
Prices too highGURPREET S.
Customer did not leave a comment.TYLIK H.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.SHANIQUER W.
Agents made it so easy . Great experienceWAYNEA H.
Customer did not leave a comment.EDGARLIZANDRO C.
Excellent customer service.Beatrice M.
Customer did not leave a comment.VINCENTJ C.
The agent who helped my was great. Good guy, take care of himMichael G.
Honestly, the only issue I experienced was the frustration of being on hold from 7:30 AM to almost 8:00 AM and when the agent who tried to assist me transferred me to this return location, I wound up at a rolled over location due to a non-answered phone. I only had a simple request to have about a 30 min grace to return truck and it turned out it was already built in which the first agent didn't bother mentioning to me. The guys in Farmingdale are always terrific and if the first rep knew about this 1 hour grace time, I'd have not wasted my time on hold. I believe her name was Katie who didn't know the policy. The second agent female in NJ was great as she's who informed me. PS I returned the truck early so extension was moot. Joe was exceptional and Carlyle great too! Thx!Donna H.
Excellent ServiceJames Y.
Customer did not leave a comment.MICHAELADAM B.
Customer did not leave a comment.JAROSLAW R.
Everyone at this location was extremely helpful and pleasant to deal with. I personally recommend that they get raises. That's how awesome they all were. Karliil Barnes was especially nicePHILIPJ H.
The GM was extremely nice and accommodating.Kevin R.
Hard to reach on the phone thoughFREDERICKM T.
Customer did not leave a comment.Hugo C.
Customer did not leave a comment.LUISESAU C.
Joe is a great worker, a plus for your business.VINCENTJ M.
Customer did not leave a comment.Christina K.
Customer did not leave a comment.Tony H.
Reginald is Excellent !!!ROBERTT V.
No improvement suggested the facility was professionally managed and quick efficient services were available and provided.MINNAANNETTE D.
I am customer in this location and always I received very good atenciÃ³n...MARIAL L.
Excellent ServiceJames Y.
Customer did not leave a comment.RONNIELEONARD P.
Customer did not leave a comment.CARLOSFRANCISCO D.
Calm and cool even under pressure.Derek M.
very happy w/ the pick up and drop off . employees made the transition simple and pleasantTODD K.
Reserving, picking up & returning the van was very easy. The UHaul app which assist you with any of your rental needs was very easy to use and the questions asked in the Return UHaul process was very thorough including being able to upload pictures as proof.Marcia B.
Customer did not leave a comment.Michael P.
Customer did not leave a comment.CHRISTINAM R.
Customer serviceSylwester C.
I was originally picking up the truck in Lindenhurst but was directed to Farmingdale last minute. It was a little stressful but it worked out okay because it was ready when we got there. Staff is cery helpful.ARTUROA M.
Customer did not leave a comment.DARRENMICHAEL B.
Customer did not leave a comment.Thomas D.
Customer did not leave a comment.Hugo L.
Customer did not leave a comment.BRANDONIAN H.
The equipment was old and broke on transport. The roadside was terrible. Waited over 7 hours for a tow. Then the tow to remove the equipment from my driveway had an attitude. I also jad to tell the tow operator how to hook and get the equipment onto his truck. I was also informed that the trailer I rented have been having issues for a while.MATTHEWJAMES F.
The gentleman who took my order absolutely professional and pleasant.Beatriz M.
Customer did not leave a comment.Amir F.
Uhaul i top notch. I have been using uhaul since college days and see no reason to switch!Robert F.
Don't waste time. The app breaks constantly, phone calls never picked up, and workers practically hide from customers. No clear communication, ended up going to Penske for the 1.5week rental on a 26ftr. Rather pay a little more for proper communication and customer service.Ramgopaul G.
Will be using in the comming months ahead, thank you for your ProfessionalismMICHAEL M.
Customer did not leave a comment.George V.
The moving help I hired through uhaul never showed up. The employees refused to help me get a refund for the service which I paid for. The truck drove horribly and was given to me with half a tank of gas so I spent an astronomical amount of money in gas in addition to all of the other problems. I waited an hour in like the morning of my pickup to be helped and a half hour later in the afternoon to return. I will not be a returning customer, nor will I recommend uhaul to anyone.Jessica L.
Move faster.Henry T.
Please call me 516-761-2388 I left my easy pass in the truck. -Rob FrankROBERTJ F.
One person working, long lines. Unprofessional person greeted me upon my return.Paul F.
It’s extremely hot inside so these aren’t temp regulated units. Plus the gate can’t stay open so if you’re moving a lot in and out, that will be annoying as you have to keep swiping your access card. This particular location doesn’t do a great job parking the trucks that come in so there is always a truck blocking the entrance.Laura A S. | First Impressions
Customer did not leave a comment.Gerald M.
The man who was working with me was great. Had a very tough time finding a truck and he really went above and beyond. I wish I wrote his name down so I could let you know how easy he made this happen.JOHN V.
The reservation I placed was not held even though it was placed days in advance. When I finally got a truck the guy behind the counter helped people before moving the trucks blocking me in wasting 15 mins if my time that I paid for. Not to mention he was on his cell phone the entire time he was helping people. Do better. I have a storage unit there too. Please do better trading and supervisingJAMESROSARIO B.
Customer did not leave a comment.SEANT D.
Customer did not leave a comment.JOSEPHL E.
Customer did not leave a comment.Miguel D.
The customer service provided was excellent. Thank you guys for your help.NARADAB B.
1 hour wait to pick up. Only one employee at checkout, worked as he could.MICHAELJ L.
Having employees explain what the customer is signing up for.James D.
Customer did not leave a comment.DOROTHY P.
Excellent jobJames Y.
Customer did not leave a comment.BRYANP S.
Customer did not leave a comment.Andrew G.
The employee who helped get me set up was extremely friendly and helpful and made it a very pleasant experience!ANDREWJAMES C.
Have a young girl in a bikini, serving lemonaideadam G.
Customer did not leave a comment.Marc S.
Customer did not leave a comment.Victor A.
Customer did not leave a comment.JAMESJ B.
Everything was perfect!victor M.
Customer did not leave a comment.Kashif H.
Understaffed, disorganized yard. While the workers tried to be accommodating air conditioning in the office for the workers would go along way to improve attitudes.JONKEITH L.
Customer did not leave a comment.ANDREWMARTIN S.
Customer did not leave a comment.Howard G.
Customer did not leave a comment.Seok H.
Customer did not leave a comment.STEVENM M.
Keep the printer functionalBERNARD O.
The guy Joe that came up to hook the trailer up for me was very nice and helpful. Very good experienceTracy H.
Customer did not leave a comment.Jaclyn S.
The service was impeccable... Thank you, thisis what we should experience all over ... Nothing but great thanksPETERA D.
Customer did not leave a comment.Peter M.
Customer did not leave a comment.No A.
Joe, the young gentlemen that assisted me was very thorough, friendly and efficient. He is a major improvement from the other employees I previously had the experience of dealing with. I would recommend that Joe receive a promotion to store manager if he is not already.JOSEPHCURTIS J.
I had no problem at all thank youRONALDRICHARD W.
HAVE MORE HELPThomas G.
Customer did not leave a comment.Johnny E.
excellent manager at this location. helpful, courtious and knowledgebleDOUGLASEYRE B.
Professional staff, helpful very pleasedMaritza L.
Customer did not leave a comment.GUERLONY A.
Customer did not leave a comment.Sally C.
Customer did not leave a comment.northwell H.
Joseph Weina at the Farmindale location provided excellent customer service during a busy weekend. He was courteous and helpful. A great employee!Lain C.
Customer did not leave a comment.william R.
The employee I worked with was above and beyond helpfulKEVINCHARLES P.
Customer did not leave a comment.Jayson S.
Went over and above !!CHRISTOPHERJ N.
Customer did not leave a comment.SHONAS R.
Wash the vehicle before letting it go out. Good selection of vehicles. Some of the personnel are clueless. Others more on the ball.CLAYTONALEXANDER P.
Customer did not leave a comment.Christopher S. | Overall Experience
Customer did not leave a comment.edward g. | Online Move In
Great customer service in farmingdale, but when I arrive in plano to drop off a trailer for uhaul the female staff was very rude and the first thing to said was delivery hours are over and looked like she just wanted to leave I arrive at the plano tx facility at 430pm and they closed closed at 500pm I was dropping off a trailer for uhaul that I picked up in the bronx new york. Very bad experience at the plano facilityMaribel G. | Overall Experience
Customer did not leave a comment.sean l. | Overall Experience
The bathroom was clogged with no toilet paper. The wait times were very long.Michala O. | First Impressions
The manager disappeared and you had one girl who was inexperienced to help quite a few people. She said she couldn't give us a key to use the storage but when she finished with the line of people she would open it for us. Essentially we rented a storage area but couldn,t use it. Everone was complaining and talking about never using you again. I was furious . Where was MR Ryan Nedd. So many other problems occurred. I was furious and exhausted I want you to know I never complain because of many reasons. Worried about the potential damage it could cause Maybe I don't understand what was really happenning. But this experience from the moment I decided to use "U Haul" was so outrageous .Joel G. | First Impressions
Customer did not leave a comment.Elizabeth H. | Overall Experience
Wonderful management!Randi S. | Overall Experience
Unit was fine, the time it took to book it was extremely excessive. Computer system is extremely slow and they were short staffed.Jeannine H. | First Impressions
Love using this company.Randi S. | First Impressions
Face-to-face at the facility: the attendees were patient, helpful & helped to resolve any of my issues;daniel r. | Overall Experience
Everyone was Extremely accommodating we are very pleasedJoann M. | Overall Experience
Return customer. Always pleased with the product.James H. | First Impressions
Excellent customer service, thanks U-Hauljorge t. | First Impressions
Very helpful staff.Christopher S. | First Impressions
Additional Services at this Location
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