I returned the vehicle in under 24hrs to the 2 â€œemployeesâ€ behind the desk, whom looked like they didn't want to be bothered with. I was told to leave my keys on the counter and ill get a receipt by email. When I received my receipt i saw that i was charged for 2 days!? If the employees logged in my vehicle when i returned it then there wouldn't have been an issue. They waited approx. 45 mins (as per the times on my receipt) to log the vehicle in. Oh and they were not busy, they were both on their phones.. this is the last time i will be going to this location.Alexander Z.
Customer Reviews for U-Haul Moving & Storage of Farmingdale
Farmingdale, NY 11735
(1/2 mile North of Southern State Parkway on the corner of Allen Blvd & 110)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 6:30 am - 8 pm
- Sun: 8 am - 6 pm
Special Operating Hours
- 11/25/2021: 7:00 am - 3:00 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck had a check engine light. Wouldn't go above 40mph. Shuttered when braking, wouldn't shift into gears, blown struts..Philip A.
Customer did not leave a comment.Matthew M.
Customer did not leave a comment.Elvis R.
They are very unprofessional dealing with customers an on the phone, talking personal conversations while the customers waiting.Lisa Ann E.
This facility is ALWAYS very busy, no matter when I go, weekdays, weekends, am, pm, constantly! Amazingly, the staff is ALWAYS HELPFUL AND COURTEOUS and they never make me feel like I'm interrupting, even though I can see they are busy multi-tasking. The ONLY negative comment I have is: The "store" area of this facility was rearranged as part of an upgrade a couple of years ago. It feels like that upgrade was never finished. The employee desk area looks temporary and too small to work and sign documents on. I believe a clean, ergonomic work station is not only more productive, but shows both customers and employees that the POS interface respects both.Kevin K.
Customer did not leave a comment.GEORGE S.
Customer did not leave a comment.JOE A.
Always charge me the gas extra ! Even though I took pictures before and afterYun F.
Rented a truck to move a week ago and paid half the price as I'm being charged for renting a van for 2 hours. Also when I returned the van they didn't want to tell me how much I was being charged.Anthony M.
The cab was clean but the trucks' check engine light was on and the radio wouldn't stay on.Joseph M.
There was a bit of food still on the seat, I think rice. Also the app didn't work for me to check out.Dexter C.
Service at installation was ideal, BUT from when I ordered to when installed ... 6 months!William B.
Customer did not leave a comment.JUANMARIA R.
Customer did not leave a comment.Chris B.
Customer did not leave a comment.Isaac R.
over charged my credit card, watch your bill!!!Margaret A.
Customer did not leave a comment.Charles G.
Customer did not leave a comment.CHARLESC G.
Customer did not leave a comment.GEORGE S.
Everything was great. the install was done quickly and professionally and all of the staff were very friendly and helpful.Steven F.
However, I was not offered to opt out of cdw coverage therefore I was charged an extra 15.00 It was charged automatically unless I refuse it. The rep never said a word about . Then it appears on my final bill. OOPs I was told. I respectfully requset a refund of that charge.Richard M.
Staff were friendly and helpful.Hal A.
Store opened 30 mins late and the virtual check out did not work.KENNETH B.
Customer did not leave a comment.antonio S.
I had a reservation but my truck wasn't available. Unacceptable.John R.
Customer did not leave a comment.Eugene V.
Customer did not leave a comment.JJ C.
The staff here are very friendly and have great customer service. People rarely take the time out to say job well done and can point out people's fault so quick! Just wanted to say thanks for helping me out and giving me clean equipmentâ€¦ stay safe!Marie N.
The original reserved truck was not available, so I had to rent the next larger size with severe time limit restraints. Staff was friendly, courteous and helpful.Martin V.
Customer did not leave a comment.Matthew B.
Customer did not leave a comment.CARLO V.
Customer did not leave a comment.RENEEANN O.
The location facility was backed up with many vehicles in the entrance lane. The Smithtown location I normally use is always clear. I had a difficult time finding a spot to park my car. I noticed as I was walking through the back parking area many broken down or smashed U-Haul trucks. The truck I used had a rubber gasket around the driver side door of which fell on me more than once I had to place it back. The seatbelt lock it was broken on the driver side so I had to use the middle seat seat belt lock it the whole day. The associate took 45 minutes to an hour to complete my transaction when dropping off the vehicle. A manager supervisor came out and told the young associate to just charge me for a dirty back truck area. I started cleaning the vehicle with a broom and still with the shade of dust hardly there they continue to say they were going to charge me. I found it threatening and humiliating that they would do such a thing to make me pick up every crumb. I do have a picture to send you upon request. I will never use this facility location but will attend any other location and especially Smithtown location. Your client.STEVEN L.
Customer did not leave a comment.TAKISHA P.
Could not find any flats with my experiencePaul M.
Service was excellent very ocomadatingJOSEPHR F.
Customer did not leave a comment.Michael A.
Customer did not leave a comment.christine f. | Overall Experience
Nothing to improve - fast and easy.Joseph M.
Customer did not leave a comment.JOANNAB A.
Customer did not leave a comment.Edwin P.
Customer did not leave a comment.David M.
Customer did not leave a comment.Keri J.
Customer did not leave a comment.GEORGE S.
I don't like to go to other place. This is my place to rent my UHAUL for my decoration jobs. I love the people there, they are the best MarÃa LernerMARIA L.
Wonderful experienceDiana A.
Large location with plenty of availability. That was worth more than a clean van.John M.
I need help or a call backSiddhartha P.
Customer did not leave a comment.Dorothy C.
Customer did not leave a comment.SHERMAN H.
Customer did not leave a comment.Peter S.
uhaul ripped me off for $20 claiming off hours returnnwhike i was out the counter at 10am to return snd was told just leave the keys. I will dispute tge charge. waiting 30 minutes on phone to resolve snd getting bounced is outrageous. otherwise things were fine. i will dispute the charges unless my $20 are refunded as already requested and ignored.David C.
Returned trailer. Went inside and told gentleman behind counter I was returning a trailer. He said okay and told me to park it by the other trailers and then I could leave. He said he would check it out later. I left without receiving any paperwork stating I returned the trailer. I took numerous pictures so that he couldn't say there was any damage.ROBERT W L.
The people working there are extremely nice. However hitch was not present on installation date set a week earlier. Attempts to contact the Farmingdale (route 110) facility by phone to get an ETA were unsuccessful. Called their number several times and after waiting on the phone for 20 minutes it went to corporate who were not helpful. the hitch was finally installed 5 days after original appt date.James N.
Excellent experience. Was done with my hitch in no time! Thank you great service.Tracy M.
I came in early on Saturday morning, Karliil Barnes was amazing as he managed to check in the equipment returned from the night before while serving each customer (sometimes two at a time) waiting in line until a second team member came on to help. He did all this with a smile and professionalism. You are truly lucky to have him! RonRONALDJ S.
I received my rental 5 hours after expected my travel home was much later than expected and it was a huge inconvenience I spent additional money and was not happyLashawn H.
Customer did not leave a comment.GEORGE S.
Customer did not leave a comment.STEVENM L.
Please people should be cleared from the system once you return your rental. Up until now (24h later), I have not been cleared from returning the uhaul. I called several times, each time whomever that answers the call sends a message to the location I picked up the van. Nobody called me, nobody sent a text/email. People should take their job seriously and do it well.EMEKAJ E.
Location had the supplies and vehicles but I was forced to take a different vehicle from my reservation. The service staff were very slow to set up my reservation despite me attempting to use the contactless option. Additionally, the truck I was provided was quite larger than I requested despite numerous other trucks on the lot. Overall, I will not be using U-Haul in the future for moving.CHRISTOPHERTHOMA B.
Customer did not leave a comment.Paul V.
Customer did not leave a comment.CHARLES R.
Great ServiceJAMESV Y.
Staff was very friendly and helpful!Rebeccah D.
One of your best locationsDEANDREC W.
Customer did not leave a comment.Lorraine E.
Customer did not leave a comment.Robert Z.
everything was greatPAUL K.
Customer did not leave a comment.Shahid S.
Trucked smelled like cigarettes and I was charged a fee for gas when I shouldn't have been. I'll be contacting the location tomorrow to dispute.ANTHONYJOSEPH G.
Employee "Joe" is the bright light at this location. He is attentive, professional and very customer service oriented. The manager (name starts with a "K", I can't remember) is rude, unprofessional and generally unfriendly. He is not customer service friendly or oriented and should not be engaged with customers. Each time I interactive with the manager, it was problematic and frustrating. However, with Joe, I have not had any issues. In fact, as the CEO of my company, I would hire Joe as a front line customer service employee. If I had my way, I would fire the manager and the other staff for incompetence. Lastly, on my last visit, there were two employees behind the counter on September 2nd around 2 PM. They were a African American Male and an African American Female. They were casually talking when the male (I think his name is Reginald or a name that starts with "R", said he had just received his first vaccine shot. He was not wearing a mask and was coughing behind the counter. This is unacceptable that a manager would allow an unvaccinated employees to interact with customers without any face covering. This creates unlimited liability for the company and is a public health issue that violates CDC recommendations. Lastly, when I checked the motorcycle trailer I rented, the tire pressure in the left tire was 15psi!! The right tire was 40 PSI! Recommended PSI on the tire was 65 psi cold. I was towing an expensive Goldwing motorcycle and was shocked that this location would release this vehicle without checking the tire pressure. I believe this is a clear example of management incompetence at this location which creates liability for the company. The management's incompetence can create damages for the company a tire blew out on the trailer and destroyed one of my motorcycles.Joseph J.
Customer did not leave a comment.PHILLIPB H.
Customer did not leave a comment.Andrew B.
Customer did not leave a comment.Ian B.
More organizedAndrew B.
The store was to open at 8am on Sunday. My reservation was for 8:30am. Finally at 10:15 a worker showed up. I didn't get out till 11am. I had movers sitting around doing nothing, but getting paid. The supplies I ordered were not in stock. I would never rent anything from this location EVER AGAIN!JAMESD H.
I had reserved a truck for 24/7 pick up. I arrived at the store at 5AM to pick up truck the keys were not there (I called the store several times to ensure everything was set up). I was dropped off so I had no where to go so I had to stay in the parking lot till they opened at 8AM. The major issue was no one showed up till close to 10AM (with me and 15-20 people waiting outside the store). I called several time and no one was willing to help me. The store manger only gave one 1 day free which I thought was very cheap and unfair. I had to pay my movers from 6Am to 10 AM with nothing to do at $180 an hour. I was extremely disappointed with U-Haul and I would be extremely surprised if I ever use this service again.patrick F.
Truck ran bad!! All kinds of lights on .less then 1/4 gas in 26 foot truckThomas F.
I reserved a truck and trailer and they only had a truck am completely mad I had it reserved for a week!!!!!!Mario C.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.MARIA L.
Very good alwaysâ€¦MARIAL L.
Customer did not leave a comment.George H.
Waited 30 minutes to get my reservation because two employees were trying to a family a one way truck to Carolina without a reservation. When returning the truck I got charged for dollies and pass when I didn't use any. I rent out weekly for uhaul and hate when I have to come here. Emailed kahlil 3 times for him to review extra charges and he kept pushing me off and now won't respond.ALEXANDERGABRIEL M.
The store opened two hours late (8am opening, employee did not show up until 10am). The truck I rented had NO FUEL in it (Low Fuel Light was on). When I opened the back of the truck, it was filled with dirt, dust, bricks, rocks, and empty water bottles. When returning the truck, none of this was verified by the employee, who was working alone and overwhelmed. I was charged a cleaning fee and not compensated for the any of the these inconveniences at all.William R.
I reserved the equipment for 8am and had paid task rabbits, by the hour to pick it up, drive to my location and move my apartment out. The first employee at this location did not show up until after 9:30am. I lost over an hour and a half of pay for the employees, missed my time slot for moving out of my apartment, and almost missed having movers all together. The employee who arrived extremely late was not apologetic and could care less that over 20 people were waiting for hours. This is the worst customer service experience I have ever had and will never rent from your company again.Ronald B.
Hire competent people and encourage accountability throughout your staff structure. It's a bad look when a manager has to open the store 2.5 hours late because an employee didn't show and then makes excuses for that employee who has a history of not showing up to open.Andreas C.
No one showed up on Sunday morning until 9:30 am. Very unprofessional..ENRIQUE JR V.
You only had one guy working on a Saturday morning is unacceptable and didn't have enough trucks for all of the reservations. Need to be betterSTEVEN S.
Customer did not leave a comment.Mark G.
Customer did not leave a comment.Mark G.
I have a big problem with the app. Please for Christ sake, simplify the app. I spent hours yesterday trying to return online and still failed. It's a terrible. I am charged extra for not returning it yesterday.EMEKAJ E.
There was no greeting. Employees were mostly interested in conversing with fellow coworkers than customer. I was misinformed about how much fuel was in the vehicle. Did not get call confirming pickup location.Andre D.
Customer did not leave a comment.YVES T.
Although unit was "broom clean", the seats were loaded with dog hair, and the inside of the van absolutely reeked from cigarette smoke and some foul odor, maybe from a dog. Had I not used it for simple storage for a day, and needed to transport items, I would have returned it immediately. NO SMOKING vans should be available, and the seats should be vacuumed as well.ROBERTEDWARD G.
good jobDARTSSON F.
Customer did not leave a comment.THOMASA D.
Customer did not leave a comment.Beatrice M.
Customer did not leave a comment.TIMOTHY M. | Overall Experience
It’s extremely hot inside so these aren’t temp regulated units. Plus the gate can’t stay open so if you’re moving a lot in and out, that will be annoying as you have to keep swiping your access card. This particular location doesn’t do a great job parking the trucks that come in so there is always a truck blocking the entrance.Laura A S. | First Impressions
Customer did not leave a comment.Christopher S. | Overall Experience
Customer did not leave a comment.edward g. | Online Move In
Return customer. Always pleased with the product.James H. | First Impressions
Very helpful staff.Christopher S. | First Impressions
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