Customer Reviews for U-Haul Moving & Storage of Feasterville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Feasterville

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keith h. on

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Thomas H. on

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Kyle K. on

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I have used this location numerous times over the last several years, and I have received excellent customer service. This time the customer services was extremely poor. When I walked into the rental office there was another couple already waiting to be helped. We were ignored for at least 20 minutes. When the rep finally came to assist us in our rentals, he acted as if the customers were an inconvenience to his day. If I didn't need the truck for this particular day and time, I would have walked out. The other couple shared similar comments during our conversation, which we had plenty of time to do during our wait. The rep should have at least acknowledged us if he needed a few moments to deal with something else. When he finally came to the counter, he then proceeded to count the money in his register, still not acknowledging anyone standing directly in front of him. When he finally did acknowledge us, he was far from welcoming, never apologized for the wait, and was far from pleasant. As bad as this review sounds, it is true, and hard to believe that anyone would find this behavior acceptable, especially someone who works is a customer service business.

ROMAN L. on

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ANDERSON T. on

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Great manager.

Michael M. on

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I rent trucks for various reasons 2 or 3 times a year. I have used this location before. The man who rented the truck was nice informative and courteous...I used the truck for the allotted time and went 23 miles instead of the projected 20....I filled the gas tank completely and made sure the storage area was broom clean...we didnt eat or drink in van. My 10 yr old son got some brown smudges on whe rubber floormats and console as we were moving components of a swingset from a yard. No muddy prints..just smudges...normal wear and tear for a moving van. I have rented cars and a cleanup is always part of the rental package...I paid 87 dollars for this truck..and was charged 10 bucks for a cleaning fee??? Ridiculous for a few smudges on the floor mat and console from an child. Furthermore..chris o driscoll..the older gentleman who was doing the return paperwork was rather curt in his explanation of the cleaning fee even when i tried to ask about it... he didnt answer questions and i had to ask if i was done...was there additional paperwork and furthermore was i allowed to go. Overall I'm not trying to get anyone in trouble..he was doing his job. I just dont think this fee was warranted due to the type of vehicle i rented...a van for hauling and moving that was made purposely with rubber flooring due to the durability and high usage of the vehicle....it was not an exotic car rental...if this is u hauls policy ..i will rent elseware...10 dollars is a small nothing fee....but my sons feet are short ..he made smudges. He was excited to ride in the van and i dont travel with damp papertowels if his feet bump something....slightly disappointed is my review..thanks for listening.

DIMITRI K. on

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Thanks U-Haul! You’re making life easy and beautiful!

Stephen L. on

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Dante C. on

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Steven N. on

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Debra B. on

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The service guy who installed my hitch also put my bike rake on that I brought with me because I wasn't sure how to do it!!! Amazing service!!!

tim r. on

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Customer servant was rude and forgot the moving blankets that I rented. When we had to go back to pick them up which took another hour and a half out of an already very long day the guy seemed not to care and was unapologetic. Other than that it was all good.

Bruce A. on

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Xhelal K. on

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Eric B. on

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Joseph was the man #gethimaraise

RICK B. on

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Charged with damage that I did not do.

Susan D. on

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The rate per mileage should be less. You advertise for a van $19.95 and then you charge a rate per mileage. Very expensive

David V. on

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kim g. on

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The place was clean, the attendants friendly and personable. We were handled quickly and efficiently, which was amazing because we placed our reservation last minute and it was the first weekend of the month. The new safety procedures and mobile access was helpful and put me at ease that Uhaul cared about it’s renters and rental equipment. Nicely done Feasterville!

Steve O. on

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ROMAN L. on

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Chris S. on

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Staff was awesome. Quick and Easy check in and check out.

Chris W. on

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Joseph Callahan was very informative, nice, and helpful on what we needed!!!

eileen r. on

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Pick up took long- at least 15 minutes, even though we had completed pre-check in online. staff reported computer system was slow. same issue with same location when i had called a day prior to reserve the vehicle- on phone for 30 minutes, staff stating system slow.

Richard W. on

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Had to extend rental and tried to call main number and no answer. The time it picked up I was on hold so long I just hung up . I wanted to give the branch a geads up .

Maryann K. on

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Michelle E. on

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The location was over 20 miles away from where We requested. The guy wanted me to take a 20 foot truck instead is the 10 I had reserved. He offered to take $20 dollars off price. When i refused, he Was irritated and stopped being nice. Basically just handed me the keys and said the truck was in “i”. Where he had walked the previous couple out to their truck. Probably gave them some instruction.

Magdalena P. on

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Great job !

Tim S. on

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Another "no problem" rental. A couple minutes to get the rental and even less to return. ??

Wayne B. on

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Super service and prices

Juan P. on

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Keep the good work. Thank you

Doug H. on

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Harold P. on

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Gary G. on

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didn't tell me he das checking truck, Leti me at rey counter

Oleg S. on

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Susan W. on

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JOHN L. on

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Alex E. on

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Marcello C. on

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Richard S. on

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Lanette R. on

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Friendlier employees. We felt uncomfortable during the pick up and especially the equipment return.

dante g. on

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When I went in there was only one associate working. Had to wait around for about 45 mins before I could even be helped and it was only one person in front of me. When I returned the truck I was charged an extra $35.

boguslawa d. on

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carissa w. on

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Konstantin P. on

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Edward C. on

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Larry F. on

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jason B. on

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Joseph was very professional and got me all set up quickly. Great experience

SEBASTIAN M. on

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Vincent F. on

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A copy of bill before you leave, would have been nice.

John B. on

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mark w. on

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Upgrade or fix your computer system that kept crashing & having to reload all my information multiple times. Pressed buttons on pad over & over to get to respond. 40 + minutes for renting a reserved trailer is not acceptable.

Theodore K. on

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Quicker check in would be great but you can’t beat the friendliness and efficiency of the employees, they were great.

kaners i. on

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Bad tires balancing on trailer. Bad service on 9998 Frankford ave. location, wait 40 min no service no answer the phone; place closed, lost 2 hrs to replace the trailer on new location. Requesting 50$ back as of no serviced on time and location

Alex G. on

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Ken W. on

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Chris C. on

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Kyle B. on

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Better Rates

Darryl G. on

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bernard h. on

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Vadym V. on

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Hire competent employees.

Donald Y. on

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Excellent

Stephen L. on

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howard s. on

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BOTH LOCATIONS VERY HELPFUL AND PLEASANT

Scott F. on

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Donna B. on

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Tim S. on

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The one, 1, handicapped parking spot has no painted area for the loading and unloading of wheelchairs. I had to stay in my van when we returned our rental. Reason, the area that should be line painted was blocked with a rental staged for pick up. This violates the ADA rules as well as my rights. Please fix this problem and install and maintain the proper parking for those in wheelchairs, like myself.

Craig W. on

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Neil B. on

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Some of the side rails were broken. I couldn't tie down my load exactly where I wanted. Just a slight inconvenience.

Darryl G. on

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Mary W. on

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The wait time was longer than expected. A woman came out of the back, said that she would be right with us but disappeared through the door to the back and never appeared again.

denus d. on

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Mike O. on

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Everything went very smooth thanks to your very helpful employee. My only problem was my truck was equipped with a 7 pin trailer light plug and your trailer required a 4 pin, had to purchase an adapter for $12.00 , maybe you should consider renting these adapters for a lower fee since most customers will not have use for this part . Thank You . Mike O.

Tom B. on

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jonathan b. on

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Michael K. on

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Julie K. on

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Jill S. on

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They say they close at 8:00 but they closed at 7:45. I drove out for nothing

Heather M. on

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DENNIS K. on

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Jason B. on

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Great customer service and easy check out.

George W. on

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TIMOTHY A. on

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Really appreciate the prompt assistance on getting hooked up and then unhitched upon return. Thanks!

Bradley D. on

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I reserved a van at the LEVITTOWN, Pa location, which was very far from my house and the house we were moving to, because there were no vans available in my area. Carmen at the LEVITTOWN location was extremely helpful in getting us a van at the Feasterville location. I was so impressed with the customer service at all of the U-Haul locations I visited, including the Langhorne location while speaking with Jason to get prices and info. Thanks to the employees at these locations, we had an excellent first experience with U-Haul and I will be recommending these locations to anyone who asks.

Jaclyn B. on

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Everyone from the women who just me in at 7:30am who was very upbeat and friendly. To the two gentlemen that checked the van and settled up my final payment were excellent and professional.

Steven N. on

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Everything was excellent

ROMAN L. on

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Katie P. on

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Everything was wonderful! Best U-Haul store I have ever visited!

neil s. on

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Katie the manager was extremely helpful.

Gordon H. on

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Keep up the good work

Donald B. on

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I made my reservation online and somehow got into a contract that made me return the truck back where i picked it up.i didnt even know this waa even an option with uhaul. When i put my information in the website told me to put the address i was moving to and i did which it was 45 minutes away from where i picked it up. Aftet i moved i tried to return my truck to uhauls in philly where i moved to and they told me i couldnt and had tp bring it back. Then i called to try and work something out but the woman i spoke to said there wasnt anthing she can do. She said if i had gotten a 20 footer or 15 footer then i wouldnt have had to bring it back. This makes no sense to me, theres nothing practiacal about this policy and just caused a major stressful inconvience for me and my family. Also there wasnt a furniture dolly in my truck and i got charged for one still. This overall experience was terrible and i really expected more from uhaul. I should be able to get some money back from the dolly i never received and the double miles i had to pay for because i had to drive it back all the way to where i came from.

Richard H. on

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Courteous staff easy transaction , in and out use these guys anytime I need something. A plus ! Richard Hall

tony P. on

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ZACHARY B. on

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I was fairly underwhelmed by the service I received when I picked up my rental. It didn’t seem like the associate I worked with knew the operating system well. I was asked a number of times for my license and credit card when things wouldn’t work. More underwhelming was how I was left completely alone to find the truck. I was just handed the keys and told to look for the right number. I would have appreciated someone showing me the vehicle rather than having to search. Lastly, I purchased several bundles of boxes and never once did anyone offer to help me carry the boxes to the truck, much less help me find it.

Ruben M. on

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It was a short use but totally worth every penny. Your customer service was great. The vehicle was top notch. Thanks guys.

ariol R. on

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Barry C. on

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Joseph S. on

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Steve S. on

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Very satisfied, courteous, professional technician and half the cost of dealer installed hitch

Janine T. on

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Gary T. on

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I was wrongfully accused of making a dent in a van from inside out with a carton box I was transporting which had no sharp edges to cause this type of dent thru couple pieces of wood and a lot of metal inside. This location is run by scam artists.

Robin s. on

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Keep up the great work.

larry f. on

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Douglas L. on

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Christopher L. on

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Downside: Pickup process took too long; van was dirty inside and out. Upside: The rep that processed the pickup was very nice, there is a wide selection of equipment, and it's a convenient location.

Ryan B. on

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Geoff K. on

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John C. on

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William H. on

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Quick, easy and friendly.

ROMEO G. on

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Kenneth F. on

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harry h. on

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ROMAN L. on

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Roman K. on

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Siarhei P. on

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Brian C. on

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bernard b. on

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Robert P. on

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JAMES M. on

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I wish snow had been cleared from storage entry area before I visited around noon on 2/13/2019.

Christina P. on

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Katie the general manager is awesome and helpful

Alexej G. on

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Horrible experience

Gina F. on

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It was quick fast and easy and the customer service was awesome!!!