Customer Reviews for U-Haul Moving & Storage of Feasterville

4749 reviews

333 W Street Rd   Feasterville, PA 19053
(1/2 Mi W Of Bustleton Pke)

(215) 364-0375

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(215) 364-0375

333 W Street Rd
Feasterville, PA 19053
(1/2 Mi W Of Bustleton Pke)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

BARBARA L. 
Rating:
5.0

None needed

JEFFREY S. 
Rating:
5.0

Seamless check in and return process. Super quick and efficient. Very courteous and professional staff.

HAYDEN C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

To the woman who helped me with rental, i dont remember her name she was AWESOME ! It was pleasure interacting with her.

RODOLFO M. 
Rating:
5.0

Easy and quick - hassle free - great price -polite & competent personnel. Five stars / thank you!

JULIA B S. 
Rating:
5.0

Customer did not leave a comment.

TED U. 
Rating:
4.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

SUJADDIN H. 
Rating:
5.0

Customer did not leave a comment.

NAZAR S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES R. 
Rating:
4.0

I did not want to make as issue of it at the time. However, it was very upsetting to see that none of the (3) employees that I observed were not wearing masks during this time of COVID-19. It is still not safe to not wet masks...

William D. 
Rating:
5.0

Customer did not leave a comment.

CARL L. 
Rating:
5.0

Process was quick and easy both picking up and dropping off. Would definitely recommend!!

KELLY T. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Customer did not leave a comment.

GARY P. 
Rating:
5.0

Customer did not leave a comment.

EDWARD L. 
Rating:
1.0

I needed help and when I put my mask on and got out of my car the kid that worked there didn't have a mask on and basically told me I can't help you. I would never treat someone like that. I was appalled on how rude he was. I won't use uhaul again.

Kirsten T. 
Rating:
5.0

Customer did not leave a comment.

KAREN T. 
Rating:
5.0

Customer did not leave a comment.

Vitaly O. 
Rating:
4.0

Customer did not leave a comment.

Thomas A.  |  Overall Experience 
Rating:
5.0

Truck had a bumpy ride but was very clean

LAWRENCE L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
2.0

We had a hard checkin even though I had reserved and put all info in online. Employee came in not wearing a mask and stayed unmasked the whole time in the store. Same said employee came with keys. He was not same employee who checked us in. All in all our checkin took at least 20 mins. We should have been in and out. That was my experience at the North Rt 1 location.

Joseph A. 
Rating:
5.0

Nothing! The guy who helped us was very accommodating, professional and friendly.

STEPHEN F. 
Rating:
5.0

Customer did not leave a comment.

SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

ALISON B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM R. 
Rating:
5.0

Nothing you were great

ANTHONY P. 
Rating:
4.0

Everything with the vehicle was fine but the service left a lot to be desired. We couldn't find anyone to assist is when we arrived so I had to call the location in hopes that someone would answer. Eventually someone came and he was pleasant enough. When we returned the vehicle, the same attendant was a bit less pleasant and it felt as though we were bothering him by asking for the total sum of my bill.

Sharon D. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

FAUST C. 
Rating:
4.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Customer service was great very good experience

PAUL B. 
Rating:
5.0

The young man at the counter was very nice and helpful. He explained things thorough and thoughtfully. He made it an easy return. Thank you.

ATHENA G. 
Rating:
5.0

Customer did not leave a comment.

Justin L. 
Rating:
1.0

Manager was disrespectful and refused to wear mask when asked. My van was not wiped down. It was gross. Horrible experience, never using Uhaul again.

BRETT M. 
Rating:
5.0

Wonderful customer service fast amd very pleasant

BRIAN D. 
Rating:
5.0

Renting from U-Haul has always been a painless process.

MICHAEL G. 
Rating:
4.0

The contactless pickup app was not working and I had to go inside and ask for assistance.

Paul M. 
Rating:
2.0

Customer did not leave a comment.

KONSTANTIN Y. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
2.0

Customer did not leave a comment.

Saul S. 
Rating:
5.0

Customer did not leave a comment.

BRIAN M. 
Rating:
5.0

Customer did not leave a comment.

LEON L. 
Rating:
5.0

Customer did not leave a comment.

VALERY B. 
Rating:
5.0

Para mi fue un excelente servicio

ANGEL R. 
Rating:
4.0

Customer did not leave a comment.

JOHN F. 
Rating:
1.0

I did a online check in and when I got there I had to redo the entire thing! Had a 9 am reservation got there a few minutes ahead of time and took me 30 minutes to recheck in!! Dropped the trailer off before my rental time ended and got a call an hour and 13 minutes after it was due back say they would call the cops!!! But they had it back on the lot before it was due back, I rented over 20 trailers from them I'm a regular at u hall definitely the worst experience I had here not happy

Mario R. 
Rating:
4.0

Had about 7 people in line to check in and get truck. About 30 minute wait

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

MARIA M. 
Rating:
4.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Michelle G. 
Rating:
5.0

First truck had broken steering, but the uhaul facility fixed the issue.

RYAN B. 
Rating:
5.0

Gentleman who checked me in was wonderful

RASHAD H. 
Rating:
5.0

The only issue I had was I paid for the furniture pads and I never received them.

Breanna A. 
Rating:
5.0

The lady who helped me was great...I came at about 230 Sunday january 23rd..pm..5Hank you soooo much

LORRAINE S. 
Rating:
4.0

the online reservation was a little difficult to Navigate.

GLENN C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

ANOJ T. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
5.0

Nothing everything is good at this time .

Jose S. 
Rating:
5.0

Customer did not leave a comment.

Walter A. 
Rating:
5.0

Employee (Guila) was very flexible and understanding in rescheduling my appointment when I had a legitimate conflict. The option to choose the dolly at our destination was very useful as there were no loading carts available for the unloading..

John S. 
Rating:
3.0

I drove about 15 miles total and they charged me $54 for gas.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

EMANUEL A. 
Rating:
5.0

The trailer had a flat when I went to pick it up. The service person was great. Tried to get a company to replace it. Didn't work so he replaced it with another new tire. He made sure it was torqued to the correct setting and Everything.

ANTHONY P. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
2.0

Everyone one of your employees should be wearing a mask. Not a single employee, including the manager, had one on (not even incorrectly)

Melissa R. 
Rating:
5.0

Prince and Jason are great guys . They care about the customer and it shows. They both have taken care of me and showed me they appreciate my business.

JARRETT Y. 
Rating:
3.0

Employees were not friendly at all.

WALTER A. 
Rating:
3.0

Nothing. The problems are having a reservation but no truck and wasting people time. I lost 2 hours that day and had to pay 2 movers for 2 hours each too!

Francesco V. 
Rating:
1.0

Returned my auto transport 2 days early and was charged an additional days rental

ROY T. 
Rating:
5.0

Very quick and easy

Gregory H. 
Rating:
4.0

I return the truck after 8 hours I'll search to have it 24 my bill seems kind of high called the place couldn't get through the automated service to discuss it

Michael M. 
Rating:
3.0

Customer did not leave a comment.

SAMUEL K. 
Rating:
3.0

Customer did not leave a comment.

SAMUEL K. 
Rating:
5.0

Customer did not leave a comment.

Joseph Z. 
Rating:
3.0

Employees were not wearing masks inside or outside the facility

ALICIA P. 
Rating:
3.0

Truck had clear damage. Interior cargo bay light did not function. Battery died. App could not locate me at store for check in.

Jessica H. 
Rating:
2.0

Of the four employees I encountered picking up and dropping off a trailer not a single one was wearing a mask in the middle of a pandemic. Furthermore, after dropping off I had to ask for a receipt for proof that I had returned the trailer.... what would have happened if I hadn't asked?

Russell G. 
Rating:
3.0

Exactly the same problem disconnecting the trailer and moving them around in the yard. It also tells me U Haul as a corporation Does Not seem to Care about the physical health of its employees.

thomas R. 
Rating:
5.0

Customer did not leave a comment.

Bob H. 
Rating:
4.0

I have only two complaints about this rental. 1)The spring or springs on the overhead door of the trailer were broken which made it difficult to raise and lower the door 2) Not a single employee, including the General Manager were wearing masks, as mandated by the Commonwealth of Pennsylvania!

Lee F. 
Rating:
5.0

My complaint is that o rented a truck in norristown, pa and my reserved truck was returned to a different location, so I was assigned a new truck 40 minutes away. I understand that might happen, but there was no phone call to let me know to make new arrangements. Wasted two hours waiting for uhaul; while my movers waited for me to get the truck. If you don't have a truck. Don't wait for the customer to show up before you start to make new arrangements. Figure it out and at least give a preventative phone call. Terrible experience.

Jonathan R. 
Rating:
1.0

The staff did not wear a mask when I came to claim my boxes. He seemed bothered by my being there asking for the ones we preordered. He sighed as he looked up from his cell phone. One the day we picked up the truck, there were a few employees and only one was wearing a mask. We also did the pre-check-in in hopes to make the process easier but that was not the case. Also, the truck latch was frozen. Calling for assistance did not go well as their office did not open till 9am. Inside the truck was garbage from the previous renter. I did report the event of picking up the boxes to corporate but did not give a time or location as we had not picked up the truck and did not want any hassles.

Brian B. 
Rating:
5.0

Very friendly, everyone wore masks.

Carol R. 
Rating:
5.0

Nothing to approve good service

PAUL B. 
Rating:
5.0

Customer did not leave a comment.

BARRY W. 
Rating:
3.0

Truck was givin to me rite after someone just returned it not cleaned nor disinfected even though their promise is to fallow guidelines and cleaned disinfected truck employees do not wear masks and are very rude to clients

Eugene K. 
Rating:
5.0

Customer did not leave a comment.

HOLLIE T. 
Rating:
5.0

Customer did not leave a comment.

Grigor B. 
Rating:
5.0

All good as is

Allan B. 
Rating:
5.0

Customer did not leave a comment.

Viejay D. 
Rating:
5.0

It was very easy to rent, the employee was great

Charles B. 
Rating:
5.0

Customer did not leave a comment.

Katherine P. 
Rating:
4.0

Customer did not leave a comment.

NICK D. 
Rating:
5.0

Check out the equipment better before re-renting

Carl V. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY M. 
Rating:
1.0

I rented a 26' truck two weeks ahead with confirmation email to pickup as scheduled, so I booked the movers. Only to be told day off at the location that the customer before me didn't return the vehicle so I have to wait till 2pm from 9am. Movers were at my house waiting. No other arrangement was made to find me another vehicle. Movers couldn't come back 2pm because they have other jobs. After waiting one and half hours and calling other truck companies with no luck, this location gave me a 17' white truck that couldn't carry my belongings at once. I paid movers extra $160 for additional person, still I lost two hours of my time with them. Ended up packing and moving half of my things myself. This is the worst moving experience I have ever had.

Kikelomo O. 
Rating:
3.0

Customer did not leave a comment.

Melanie G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemary K.  |  Overall Experience 
Rating:
4.0

My stuff was in a storage unit since 2017 (2 1/2 years). During this time I lived in another state I finally was able to retrieve m my stuff on 7/11/2020. For the length of time my stuff was kept in the unit everything was in good condition. No bugs or any other undesirables were discovered in my boxes. I guess it was the climate control and cleanliness. I am grateful during this time their weren’t any fires or natural disasters. I would recommend to others.

Linda W.  |  Overall Experience 
Rating:
5.0

The manager, Mr. Callahan, and his assistants are very helpful and friendly. Thank you for the service you provide to the community.

Susan N.  |  Overall Experience 
Rating:
3.0

Other than Mr. Callahan, I found the staff to be obnoxious and unwilling to help. I generally experienced long wait times. Counter help was extremely rude!

Catherine C.  |  Overall Experience 
Rating:
4.0

The representative was really informative , he was very nice

Marboly S.  |  First Impressions 
Rating:
5.0

The Manager, Joe Callahan has excellent "people skills."

Ron L.  |  First Impressions 
Rating:
5.0

Joe Callahan was an awesome person to do business with! He was very helpful and made our moving transition smooth and flawless!! He went above and beyond with our whole experience with renting storage

Chris W.  |  Overall Experience 
Rating:
5.0

Joseph Callahan was very informative, nice, and helpful on what we needed!!!

Chris W.  |  First Impressions 
Rating:
5.0

Excellent

Donald Y.  |  First Impressions 
Rating:
5.0

I wish snow had been cleared from storage entry area before I visited around noon on 2/13/2019.

JAMES M.  |  Overall Experience 
Rating:
5.0

Katie the general manager is awesome and helpful

Christina P.  |  Overall Experience 
Rating:
1.0

Horrible experience

Alexej G.  |  Reservation 
Rating:
5.0

It was quick fast and easy and the customer service was awesome!!!

Gina F.  |  Reservation 
No reviews have been submitted for this location.

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