Customer Reviews for U-Haul Moving & Storage of Flagstaff

6,979 reviews

1982 E Huntington Dr   Flagstaff, AZ 86004

(928) 779-5101

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(928) 779-5101

1982 E Huntington Dr
Flagstaff, AZ 86004

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Super fast; workers were super friendly and polite. Thank you!

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Arnie S. 
Rating:
4.0

Customer did not leave a comment.

GREGORY R. 
Rating:
4.0

Never received a final receipt. No one came out at return line.

Laure M. 
Rating:
5.0

Refund or credit or something for return with over fuel

J D. 
Rating:
5.0

Customer did not leave a comment.

Ian B. 
Rating:
5.0

Caleb went absolutely above and beyond to help me out, even after hours. I've rented from dozens of uhaul locations and have had both good and bad experiences. This, by far, has been the best uhaul experience I've ever had. Thank you Caleb, and the incredible staff at Flagstaff Uhaul. You really saved me when I was in a major pickle. Thank you!!!

James D. 
Rating:
3.0

My pickup truck was filthy.

MARK S. 
Rating:
1.0

I did not arrive until after 3 pm in Flagstaff plus I took the Flix Bus which did not arrive until 230 pm Bus and I walked to the location and he checked me in at 2pm on the paperwork and tank with 1/4 full not 3/8 like the paperwork reads. So I feel taken and Very disappointed in this location and the Guy at the Tempe really did not give at crap about my experience with your company either. They both need Customer Service Training.

David B. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
1.0

Charge me $15.95 more than my reservation fee. They added on a charge They are scam artist

Shane N. 
Rating:
4.0

Truck was in horrible shape, took me a half hour to document all the damage prior to leaving. Seats didn't adjust at all and felt like the engine and transmission on its last leg

Mike H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Leslie H. 
Rating:
5.0

Nothing to improve. Found short on trailer in 2 minutes

ROBERT G. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
4.0

Customer did not leave a comment.

Tom U. 
Rating:
5.0

Customer did not leave a comment.

Rodney U. 
Rating:
5.0

Quick and no problems. Thanks!

Ayme H. 
Rating:
3.0

We were picking up a uhaul truck and we were in front if the truck doing the pick. We were rudely told to move by an employee and he ignored us when we told him we picking up the truck. He then parked another uhaul in front of it so we couldn't get it out then went inside. When we followed him to tell him, him and the other employee got super pissed off that they had to move the truck they just parked. Very rude employees

Holly G. 
Rating:
5.0

Customer did not leave a comment.

Jerry K. 
Rating:
5.0

What a great experience! Woman owned and awesome!!

Tammy C. 
Rating:
4.0

More staff..it's a long wait to get helped...which can be a challenge when it's moving day and we need to load a house and get on the road out of state

Jennie H. 
Rating:
5.0

Customer did not leave a comment.

Roman V. 
Rating:
5.0

Customer did not leave a comment.

Jack T. 
Rating:
1.0

Was told no additional charges at drop off by the local Flagstaff Uhaul rep that received the drop off. Uhaul rep asked if I wanted the $0 receipt printed or emailed. I told him he could just email. When I got home I noticed the emailed receipt showed a $25 charge was added. Unable to get through on local Uhaul phone number and no email back from the Flagstaff Uhaul GM. So I called customer service yesterday. They stated it was because the blankets were not folded. Would have been ok with charge or folded them real quick if the drop off Uhaul rep would have let me know there would be a charge. In the future I wouldn't say looks great, no additional charges and tell me the receipt will show $0 if you are planning on charging customers credit cards any additional fee.

Drew E. 
Rating:
5.0

Customer did not leave a comment.

Latisha B. 
Rating:
4.0

Drop off was quick, no games. No "surprises" after the fact. Great experience!

Cameron M. 
Rating:
5.0

Customer did not leave a comment.

Bliss P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Cameron S. 
Rating:
5.0

Great friendly employees!

Juana A. 
Rating:
5.0

Great service. The owner was very nice .

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Neal R. 
Rating:
3.0

The agent in place did not want to help me because they were about to close (it was 4:55 and the location closed at 5). It was ok on my end, since I went through the mobile process, but, just a heads up.

Igor S. 
Rating:
5.0

Customer did not leave a comment.

Juana A. 
Rating:
3.0

Customer did not leave a comment.

Lynda K. 
Rating:
3.0

Customer did not leave a comment.

RONALD C. 
Rating:
3.0

Was a little slow due to computer issues. The ladies were very nice and friendly.

Lilian O. 
Rating:
4.0

Customer did not leave a comment.

Damon S. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
4.0

Customer did not leave a comment.

Osiel L. 
Rating:
4.0

Customer did not leave a comment.

michele M. 
Rating:
5.0

Customer did not leave a comment.

Johnny S. 
Rating:
3.0

Customer did not leave a comment.

hector M. 
Rating:
5.0

Customer did not leave a comment.

chloe P. 
Rating:
5.0

Customer did not leave a comment.

Jennie M. 
Rating:
4.0

Have a manager over this locations manager. I'm on hold calling to explain the abuse Kathy did to be with her words. I am probably going to file small claims. I have a voice mail we're she threatens to call the police on me for not bringing the truck instantly. It was under contract time. The young man said it was 287 and She charged a cleaning fee for the fun of it and said it was dirty. She and I went outside and she tried to blame me for something with the bed liner. Yes there is dirt and we had a flash flood alert at the time I was in there. She used emotional shame and on me when I called in to extend and she again was demanding I bring back immediately and then she extended. You have 3 trucks sitting on the front of the lot so she is probably lying. I signed up on line for 19.95 a day plus 1 day environmental fee. She changed the contract to 79 a day which brings in more money to company. She is flat crazy and if she picks on everyone like this you will get sued I a 63 yr old female with Addison. Which means I cannot handle stress I have had many rentals in the past and this is the craziest and meanest person I have ever encountered. The voice mail and changing the contract will show a judge clearly that she and haul were way out of bounds Terrie Lazarus 928 707-1515 I've been on hold for 40 minutes now

Terrrie L. 
Rating:
5.0

Chase was very helpful and congenial. Hooked and unhooked my trailer. Didn't have to get my hands dirty!

Travis W. 
Rating:
5.0

Very helpful and friendly staff

Isaac R. 
Rating:
5.0

Savannah was an excellent employee very helpful.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

Travis C. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

I had a mirror break and my mattress arrived ripped in Wisconsin. How do I go about claiming these items?

JOE K. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

Excellent staff. Very friendly.

Julian P. 
Rating:
4.0

Customer did not leave a comment.

Benjamin C. 
Rating:
1.0

I was charged twice for a single day rental that was less 24 hours. Pick up and return was during normal business hours.

Steve C. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
1.0

Customer did not leave a comment.

Taylor F. 
Rating:
5.0

Thanks ! Made moving day a little easier

Evan H. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Friendly staff, no wait, super easy dropoff- A+ experience

errol B. 
Rating:
4.0

Friendly and helpful staff

Anne T. 
Rating:
4.0

Customer did not leave a comment.

Tulsi S. 
Rating:
4.0

my only complaints are that my reservation wasn't on time and my rental had one additional mile on it from where it was supposed to be before i even started driving it. overall it wasn't bad

Sean G. 
Rating:
5.0

Customer did not leave a comment.

Sydney S. 
Rating:
1.0

Regular maintenance on your equipment!

Tyler C. 
Rating:
1.0

Hitch installed incorrectly. Wiring set up caused both blinkers to turn on right side. Felt very unsafe after realizing. Manager refused to fully refund. Safety not a priority here

Charles R. 
Rating:
5.0

Kathie/Kathy who checked me out, was very friendly and helpful. She couldn't have been better.

Frank B. 
Rating:
5.0

Awesome treatment and very professional!

Everett S. 
Rating:
5.0

That team helped us with so many decisions and were very thoughtful about what we were trying to do. I cannot thank them enough for their patience and understanding.

Suze M. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Customer did not leave a comment.

june W. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Friendly, fast and courteous.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
3.0

I rented a 5'x9' trailer. While hooking up the trailer I noticed another trailer of the same size that had shorter sides and no ramp. I asked if that trailer cost less and was told it would but it would require creating a brand new contract and conducting the rental transaction all over again. I was pretty frustrated that I hadn't been told there were two different styles of the same size trailer and been offered a choice. That, to me, was deceptive. Although the service was excellent, t would consider an alternative company if there is one available.

Michael K. 
Rating:
4.0

didn't bring a headlamp - pretty dark in those rooms!

Jane B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marsha A. 
Rating:
3.0

Customer did not leave a comment.

Tom N. 
Rating:
5.0

Customer did not leave a comment.

shelly B. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

teresa B. 
Rating:
5.0

The flagstaff location was incredible. quick, fast, clean, friendly...

BRUCE K. 
Rating:
5.0

Nice people

Jon S. 
Rating:
5.0

Customer did not leave a comment.

karaline H. 
Rating:
5.0

My experience was excellent ! All employees were kind and knowledgeable. Great crew !

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
5.0

Jasmine was a very capable clerk, very friendly an efficient. We were in a jam and she helped very nicely. I wish her the best in her endeavors

WENDY C. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
4.0

It was pretty frustrating that nobody would guarantee me a trailer on my desired date even though I reserved it over a month in advance. This is not an issue with the specific location because I spoke to someone with the scheduling department and they would not guarantee me that my trailer would be there either. This was very frustrating for me since my move depended on having a trailer on the specific day that I made my reservation for. Luckily there was a trailer there for me; however, it is a bad look to ask me how far I would be willing to drive to pickup a trailer when I make my reservation over a month in advance.

Mitchell B. 
Rating:
5.0

Great customer experience overall.

Carrie H. 
Rating:
5.0

Customer did not leave a comment.

Alan D. 
Rating:
5.0

Customer did not leave a comment.

Shristi S. 
Rating:
5.0

I plan to use UHaul again this month.

James H. 
Rating:
5.0

Customer did not leave a comment.

Shane Q. 
Rating:
5.0

Very friendly and helpful staff

albert C. 
Rating:
5.0

Customer did not leave a comment.

Denise V. 
Rating:
3.0

The truck ended up not having air that worked properly so it was a long trip home.

Kendrick W. 
Rating:
5.0

Savanah was excellent

Luis L.  |  First Impressions 
Rating:
2.0

The bathrooms are out of service indefinitely, so we have to walk all the way to the office and use the one restroom there.

Gabriel E.  |  First Impressions 
Rating:
5.0

Wish I remembered the name of the young man who checked us in at the Flagstaff Huntington Drive facility yesterday late morning. He was great. Also the gal on the phone when I called in the morning.

Jane B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard B.  |  First Impressions 
Rating:
4.0

Nice place overall. Parking lot is a little cramped so its hard to park close to the storage room doors but they are adding on to the facility which should fix that problem.

Todd W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keayra B.  |  First Impressions 
Rating:
5.0

Staff at the Flagstaff Uhaul location was fantastic! Excellent customer service; incredibly helpful, patient, informative, flexible… ten stars!!! Shout out to Caleb and Kyle! Thank you!

Nancy C.  |  Online Move In 
Rating:
5.0

Thanks for finding and suggesting a reasonable space to accommodate my things. Pleasure to do business with you.

Deeikee W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathy M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rachel F.  |  Overall Experience 
Rating:
5.0

I had an excellent experience yesterday. The woman at U Haul who rented my storage space could not have been more helpful and friendly. I am 72 and she found a space that was more convenient for me and spent much time in explaining the storage and facilities. I strongly recommend the Flagstaff U Haul!

Jennifer P.  |  First Impressions 
Rating:
5.0

We had our storage unit for 6 years and had excellent service at all times.

TAMERA W.  |  Overall Experience 
Rating:
3.0

Unit was described as 5' wide x 10' long, 6' high. Upon entering the unit, the fire suppression pipes running through the top of the unit effectively reduce the usable space to just over 5' tall. This unit (potential renters should be advised of this before renting and units like this should not be rented for the same price as a unit that has full use of a 6' ceiling.

Wendi M.  |  First Impressions 
Rating:
5.0

Uhaul employees were easy to work with and helpful!! Storage unit was clean. Highly recommend.

MELISSA R.  |  Overall Experience 
Rating:
3.0

My rent went up year after year , why? Nothing better happened as far as my space was concerned. The facility wasn't improved. Nothing changed in 5 years except my rent went up.

Candace K.  |  Overall Experience 
Rating:
5.0

All of the staff were super friendly and helpful with my storage unit. Also, when my key got stuck in my uhaul lock one of the staff fixed it . quickly and gave me a new lock for free. thank you!

Travis L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jane w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chelsea D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chelsea D.  |  First Impressions 
Rating:
5.0

Rented space after a move for 9 months and I never had one issue accessing the unit. This was so easy, affordable and flexible!

Patricia A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kailey L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise A.  |  Overall Experience 
Rating:
5.0

Marcus and Kathy went above and beyond to help me figure out a solution to my storage needs. I’m so thankful and would definitely recommend this location to anyone.

Shelley K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tiffany O.  |  Overall Experience 
Rating:
5.0

Really appreciated the walk out to the space and help with getting my purchases to my vehicle. I didn’t ask for it but was noticed struggling I guess. Thank you.

Ruth L.  |  First Impressions 
Rating:
5.0

The storage facility hours should be extended at least to close at midnight each night. Barring a few little leaks in the roof, the overall storage facility was awesome. Caleb is a great representative of Uhaul, very friendly, knowledgeable, caring, and most of all professional. If I ever need to store anything again, I would definitely do so at this Uhaul.

ALEXANDER W.  |  Overall Experience 
Rating:
2.0

The manager was rude to me while I was unloading my stuff to give to Goodwill. It was hard enough donating my dead fiancee stuff . I didn't need her to come in and yell at me and my guest and tell me to hurry up by 7 pm even though the storage unit doesn't close till 10pm as per contract. Plus the added on late fee of 15.00 every few days was impossible. U haul has probably made over 8 thousand dollars from me these last two years and I didn't appreciate this last part being talked to and treated like crap I will never use a U-Haul moving services again or will I ever use a U-Haul storage unit ever again and I will tell everybody that I know not to use it and the way that I was treated and talk to

CINDY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

deborah d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terri D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William T.  |  First Impressions 
Rating:
5.0

Staff was always friendly and highly competent regarding any issues I had. Always a pleasure dealing with them. I’m sad to be closing out my storage locker but will absolutely use U-Haul for any storage or travel needs in the future!

Stephanie C.  |  Overall Experience 
Rating:
5.0

Thank you for waiving the fee! I wish we could have paid it but we were not able to. My mom was prepared to let it go when we got a voicemail saying we could get everything out as the bill had been waived because of COVID. Thanks so much!!

rosalina l.  |  Overall Experience 
Rating:
5.0

I am so impressed with Kathy. She got us a storage unit that we needed very bad called us back when it became available. I am very very extremely pleased with her customer service and I give her 10 stars for satisfaction.

Sherry S.  |  First Impressions 
Rating:
4.0

Everything was fine! Thank you!

La Keysha D P.  |  Overall Experience 
Rating:
5.0

This facility has always bent over backwards to help me with all my rental needs. Highly recommend them

Richard H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blake C.  |  Overall Experience 
Rating:
4.0

They even cleaned the connection to the trailer.

La Keysha D P.  |  First Impressions 
Rating:
5.0

We also have a storage unit in Anthem Uhaul. Have been pleased with both

Debbie M.  |  First Impressions 
Rating:
4.0

It would be nice if the units had a light inside the unit. It is difficult to see inside the larger units. Motion activated lights would shut off after use so the light would not stay on after use.

Kevin R.  |  Overall Experience 
Rating:
4.0

The assistant could have given clearer instruction on how to couple and uncouple the trailer

Patrick M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rose d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juliana-Joy W.  |  Overall Experience 
Rating:
4.0

Two 7’ sofas would not fit into storage units because hallway too narrow and door too short. Storage unit height too low. A tall person cannot stand in unit without bumping ceiling or fire sprinkler pipes. Water fountains obstruct hallway. Why not place fountains in storage building lobby instead?

Linda V.  |  Online Move In 
Rating:
5.0

The staff is always very friendly and helpful.

gert m.  |  Overall Experience 
Rating:
3.0

Storage units are very tight and not easily assessable to moving in large items. Narrow hallways and low door heights compounded with oddly arranged units

Andrew L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie S.  |  Overall Experience 
Rating:
5.0

The services I am referring to are based on professionalism and knowledge of the entire services U-Haul offers their customers. Representative was excellent in both areas.

Jonathan G.  |  First Impressions 
Rating:
5.0

Kathy has been excellent. Very understanding and accommodating. Thank you!

Jermaine S.  |  Overall Experience 
Rating:
2.0

Rate increases too often Woman's restroom was dirty each week I was not permitted access to my unit two days prior to rent payment No water available within the stoarage facility to wash hands

Gloria R.  |  Overall Experience 
Rating:
5.0

Very well treated at both ends, Boulder and Flagstaff.

Neal R.  |  First Impressions 
Rating:
5.0

Online booking and check in were easy, facility was clean and easy to navigate

Jay L.  |  First Impressions 
Rating:
5.0

Very helpful staff. Check out was a breeze thank you Michelle

michelle s.  |  Overall Experience 
Rating:
4.0

very accommodating for your needs.

Rebecca J.  |  Overall Experience 
Rating:
5.0

Tom was very knowledgeable, helpful and friendly. Thx!

TIMOTHY D.  |  First Impressions 
Rating:
5.0

Always ready to help. A great experience overall.

John R.  |  First Impressions 
Rating:
5.0

I am very satisfied with the storage unit and the truck rental.

David B.  |  First Impressions 
Rating:
4.0

Everyone was pleasant and helpful even when busy dealing with stressful situations. Suzy, who works in the storage building, went above and beyond and deserves quite a pay raise!!!!! Seriously!!!!!!!!

Ohryn A.  |  Overall Experience 
Rating:
4.0

Kathleen went above and beyond to help work out a situation we had for a locker rental. thank you, B.

Rebecca J.  |  First Impressions 
Rating:
5.0

Staff, especially Cathy Batalli, was extremely helpful. Can't wait for new storage facility to be operational. I've rented trucks, purchased packing supplies, gotten a tow hitch. Excellent service.

Cheryl B.  |  Overall Experience 
Rating:
5.0

Storage facility is excellent, staff is friendly and helpful.

KARL N.  |  Overall Experience 
Rating:
5.0

Staff was wonderful

Linda B.  |  Overall Experience 
Rating:
5.0

Beyond happy with my experience Susie is amazing!!! She helped as much as she could and she’s the reason that makes you want to go back!!!

Ruth L.  |  First Impressions 
Rating:
5.0

Excellent service

Gunnar M.  |  Overall Experience 
Rating:
5.0

Enjoyed the experience.

bill f.  |  Overall Experience 
Rating:
5.0

Great experience throughout the process.

Brian D.  |  Overall Experience 
Rating:
5.0

Friendly and hard-working staff, on the phone and in person.

GEORGE P.  |  Overall Experience 
Rating:
5.0

OMG! Suzie provided me with OUTSTANDING customer service. We viewed the available units which gave me a better understanding of how my items would fit appropriately. She smiled! She made me LAUGH.

Gloria R.  |  Reservation 
Rating:
5.0

The trailer pulled great but your employees are your stars. Even Diane in your phone customer service is an angel in disguise. She was extra special but all others were above great service workers.

Linda B.  |  Reservation 
Rating:
5.0

Thank you

MANUEL G.  |  Overall Experience 
Rating:
1.0

I’ve never been more disappointed by a company. Multiple reservations for various services have been neglected & the staff flippiant over their mistakes. Jordan D. is the only good person there.

Sarah P.  |  Overall Experience 
Rating:
5.0

I am very pleased with my experience with this Flagstaff U-Haul. The storage room was clean and well taken care of. I plan on renting a storage room again next summer.

andragayle p.  |  Overall Experience 
Rating:
2.0

WAY too expensive and of course im required to use the most expensive lock you sell

jake k.  |  Overall Experience 
Rating:
4.0

There are nails and screws all over the ground. We we're so worried all the tires on our truck and trailer would be flat by the time we left and drove the 130miles home. I took a picture if you want i

sally r.  |  Overall Experience 
Rating:
1.0

Units are overpriced and then I’m told that im required to buy not just any lock from uhaul but the most expensive one you sell. And I can’t access my unit any time? Ridiculous

jake k.  |  Reservation 
Rating:
5.0

Worked perfect for our move from SW Florida to Sedona. PODS would only bring boxes to Phoenix. UHAUL got them all the way to Flagstaff and Mystic Movers brought them right to ur front door.

Victor R.  |  Overall Experience 
Rating:
2.0

Store building itself was fine. But you can't get a hold of anyone. Calling the number listed directed you to the 800 customer service. Can not get in touch with anyone local unless you go and wait

karissa n.  |  Overall Experience 
Rating:
5.0

Good experience.Would choose U-Haul for futture moving & storage needs.

Joshua G.  |  Overall Experience 
Rating:
1.0

The rating is due to the online billing system. You get a reminder a week before rent is due but when you go to pay, it shows a zero balance. You then get a late fee statement. It is absurd.

Amy G.  |  Overall Experience 
Rating:
2.0

Saturday morning, there was only one clerk at the front desk and she was doing something on her computer while there were 6 unhappy customers waiting in line. I waited 25 min to check out! Bad news

Fred f.  |  Overall Experience 
Rating:
2.0

I tried calling at least 3 times to determine if my U-Box had arrived. Each time I was unable to talk to someone at the facility but instead was directed to the call center.

christopher j.  |  Overall Experience 
Rating:
4.0

The staff was amazing!!!

Samantha B.  |  Overall Experience 
Rating:
1.0

Terrible facility!! Puts you down for auto payment but doesn’t message you every month and let’s the payment rack up until it’s $600+ and asks you to pay it all and if not they’ll give away your stuff

marisa h.  |  Overall Experience 
Rating:
5.0

NA

LEE G.  |  Overall Experience 
Rating:
5.0

The staff at the Flagstaff center were fantastic. Professional, knowledgeable and friendly. They helped me empty 5 u-boxes in one day!

mike c.  |  Overall Experience 
No reviews have been submitted for this location.

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