Customer Reviews for U-Haul Moving & Storage of Flagstaff

5959 reviews

1982 E Huntington Dr   Flagstaff, AZ 86004

(928) 779-5101

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(928) 779-5101

1982 E Huntington Dr
Flagstaff, AZ 86004

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The AC did not work well, that was the only issue.

Krystal H. 
Rating:
5.0

Check-in was fast and easy and so was check-out. Have not received final statement, but was told it would be sent via e-mail, same as original contract was. Hoping within 24 hours. If not will contact tomorrow.

RICHARD S. 
Rating:
5.0

Kathy B. is amazing, and she runs a fantastic business. All her employees are courteous and professional. Picking up our truck was easy and quick.

JOHN M. 
Rating:
4.0

No complaints. Everyone was helpful and kind.

JONATHON D. 
Rating:
5.0

Customer did not leave a comment.

Wesley G. 
Rating:
5.0

The staff member who helped to check in the truck was professional, friendly and helpful. She did a great job in getting it done quickly even when the software seemed to be very slow for her. Thanks

Maris F. 
Rating:
5.0

Check out and in was awesome. Handled swiftly and any small problems were handled immediately and with great customer service.

Maggie C. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
5.0

Pick up was very easy, staff was very kind, helpful and efficient

KATHERINE P. 
Rating:
5.0

I wasn't really sure where to leave the moving truck as there was limited parking.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

LUCIEN K. 
Rating:
5.0

You are doing a great job it was up to my standard Thank You Very Much

CECELIA K. 
Rating:
4.0

Customer did not leave a comment.

JERRY H. 
Rating:
4.0

Customer did not leave a comment.

ALTON R. 
Rating:
3.0

N/A Everything was fine

WILLIAM Q. 
Rating:
3.0

Customer did not leave a comment.

TIMOTHY C. 
Rating:
5.0

Great, friendly customer service, quickly got our trailer, everything was ready. Returning was just as easy! Great Job!

GIJS V. 
Rating:
4.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

DAVID K. 
Rating:
5.0

Akala was very helpful. Had me on my way within ten minutes of arrival. Not an unusual experience for me at this location no matter which associate is helping me as I've been here several times.

SHANNON L. 
Rating:
5.0

Customer did not leave a comment.

CRAIG B. 
Rating:
5.0

Customer did not leave a comment.

Curtis R. 
Rating:
5.0

Thank you so much. Everything went smoothly and the service was fantastic!

JESSE L. 
Rating:
5.0

The service was super excellent I recommend u-haul to anyone who needs it If you are on the process of moving project this is the place to get your equipment love it thank you u-haul

MANUEL A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Great experience with the people but the truck was pretty beat up.

DAMION L. 
Rating:
5.0

Nice people working there.

Jane S. 
Rating:
5.0

Customer did not leave a comment.

Robin M. 
Rating:
3.0

I wasn't able to secure a one way trailer in advance. Needed to call often to be sure my reservation wasn't canceled.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
5.0

I was very satisfied with the rental. Kathy was very helpful as was Caleb. There was a little mixup when I scheduled the rental by a national person and a truck wasn't actually available at that time. But I got a call from Caleb soon after and we worked it out so that I could still use the truck on the day I wanted, it was just a little bit later. So maybe turning up that communication would make it even better.

STEVEN E. 
Rating:
4.0

Customer did not leave a comment.

JASON A. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

jeff M. 
Rating:
5.0

Thank you for easy pick up for our move.

JAMES DAVID M. 
Rating:
3.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
4.0

Great trip

joe R. 
Rating:
5.0

Everyone was friendly and knowledgeable. I will definitely refer family and friends to them!

CHRISTINA B. 
Rating:
5.0

Customer did not leave a comment.

Renee D. 
Rating:
5.0

Have not yet received a receipt via email as promised. Need to submit for an expense report. More timely response would be appreciated.

ANTHONY C. 
Rating:
5.0

Fabulous service and especially at a time when everyone is renting trailers and Moving I had a hitch put on there as well and the service was excellent in every way I can't recommend Flagstaff U-Haul enough thank you for making my Moving experience much less stressful

CHRISTINA H. 
Rating:
3.0

Really just dropped it off, nothing to report.

Casandra S. 
Rating:
5.0

Customer did not leave a comment.

DABRA G. 
Rating:
5.0

Customer did not leave a comment.

TAILA W. 
Rating:
5.0

Customer did not leave a comment.

DAVID PAUL W. 
Rating:
4.0

Customer did not leave a comment.

ETHAN A. 
Rating:
1.0

$27 dollar up-charge because i didn't return it at fuel level but i was not told i needed to fill up the tank at any point during checkout

JONATHAN W. 
Rating:
4.0

Customer did not leave a comment.

WAYNE V. 
Rating:
5.0

Large selection, very efficient.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Easy pick up and drop off

guy Z. 
Rating:
4.0

Customer did not leave a comment.

Alan D. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
4.0

Walking in, an employee told me no trucks were available and turned me away. In the parking lot I found only one truck available in the area, at this very location. I reserved the truck and went in to retrieve the keys. Same employee did not understand the online process until a second employee helped her. After that it went well.

Eric D. 
Rating:
5.0

Customer did not leave a comment.

SUSAN S. 
Rating:
3.0

I parked and unhooked my rental trailer. There was ONE guy working to get equipment checked in. I dont mind one bit helping put things back where I got them from, but you could clearly see this employee was struggling to keep up with all the returned equipment piling up. I was tempted to ask him how I could help, by the time I was leaving another employee appeared, not sure how much they helped though.

KUSHTRIM L. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

Joan V. 
Rating:
5.0

Service was good. The trailer we rented was ready for me to hook up. Thank you

ALTA B. 
Rating:
3.0

Customer did not leave a comment.

Kendal H. 
Rating:
5.0

Customer did not leave a comment.

FRANK R. 
Rating:
3.0

I did not receive a receipt by email or text, as promised for return of my rental truck.

Lynda W. 
Rating:
5.0

No comments, all was OK

massimo P. 
Rating:
5.0

Caleb was fantastic. Really had all the answers to my questions. Super big help

TAJI R. 
Rating:
5.0

Customer did not leave a comment.

Katie S. 
Rating:
4.0

Customer did not leave a comment.

JOYCE G. 
Rating:
4.0

The wiring harness has some bare wire showing along the run. It wasn't a problem for me, no rain, but it might've been trouble. Oughta check these more thoroughly.

GARY D. 
Rating:
5.0

Thank you!

THERESA C. 
Rating:
5.0

Customer did not leave a comment.

Sarah S. 
Rating:
5.0

Akala was a great help and had wonderful customer service in Flagstaff. The crew is always great in Tustin when I rent.

NANCY B. 
Rating:
5.0

Superb service and staff.

ARTURO R. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

BRUCE C. 
Rating:
5.0

Keep on doing what works

JOHN B. 
Rating:
5.0

Although the Flagstaff center and it's employees were great, I was told on the phone by a uhaul representative that I would be charged the difference between a 5×8 trailer and a 6×12. When I went to get the trailer, turning in the 5×8 to upgrade as my stuff wouldn't fit, I was charged full price. I only had the smaller trailer for a day when I realized my stuff didn't fit. I called uhaul and asked to upgrade to the next size trailer. I made the reservation on the phone, and was assured I would only be charged the difference.

HEATHER C. 
Rating:
3.0

Customer did not leave a comment.

CORDELL B. 
Rating:
5.0

The staff and manager when I picked up my box on 5/23 were extremely helpful. Best service ever.

Anthony Y. 
Rating:
5.0

Customer did not leave a comment.

Emma D. 
Rating:
5.0

Customer did not leave a comment.

Eric R. 
Rating:
4.0

Customer did not leave a comment.

Todd W. 
Rating:
4.0

We rented an auto transport trailer to tow our car behind an RV, which was our first time renting either one. The trailer worked out quite well, no issues. It turns out the safety chains holding the car to the trailer, esp. the one in the rear, is very important. After one transition between RV parks, I noticed the back of the car had shifted over several inches, so I assume the chain did it's job when we went over a particular hump in the road. The folks working at the store were friendly and efficient, well done!

DAVID S. 
Rating:
5.0

Fast and easy check out and return.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

CHARLES V. 
Rating:
5.0

Customer did not leave a comment.

Julio A. 
Rating:
5.0

Service was excellent

NEIL N. 
Rating:
5.0

Dean was great! The car dolly was new and worked as expected. Thanks

RANDY S. 
Rating:
4.0

Everyone here is very nice (I've done business at this location before), however this time it took awhile to find someone to check the vehicle in. It seems they are short staffed.

Joyce B. 
Rating:
5.0

The man who completed my reservation was nice and very customer oriented. He came out to put the trailer on and install my tow hitch. He also made sure my connector worked properly and my turn signals and brakes were property working so my daughter and I'd be safe on my trip moving my daughter. He also uploaded pictures of the present damages when I took the rental. Highly recommend this location.

CHRISTINE M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan F. 
Rating:
5.0

Extremely helpful dropping it off. Thank you so much!!

Heather R. 
Rating:
5.0

Customer did not leave a comment.

KAMILA M. 
Rating:
5.0

Customer did not leave a comment.

HENRY W. 
Rating:
5.0

Very professional and helpful staff.

Neil K. 
Rating:
4.0

Very quick and easy turnin.

DARRELL E. 
Rating:
5.0

Customer did not leave a comment.

DAVID A. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Robert J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William T.  |  First Impressions 
Rating:
5.0

Staff was always friendly and highly competent regarding any issues I had. Always a pleasure dealing with them. I’m sad to be closing out my storage locker but will absolutely use U-Haul for any storage or travel needs in the future!

Stephanie C.  |  Overall Experience 
Rating:
5.0

Thank you for waiving the fee! I wish we could have paid it but we were not able to. My mom was prepared to let it go when we got a voicemail saying we could get everything out as the bill had been waived because of COVID. Thanks so much!!

rosalina l.  |  Overall Experience 
Rating:
5.0

I am so impressed with Kathy. She got us a storage unit that we needed very bad called us back when it became available. I am very very extremely pleased with her customer service and I give her 10 stars for satisfaction.

Sherry S.  |  First Impressions 
Rating:
4.0

Everything was fine! Thank you!

La Keysha D P.  |  Overall Experience 
Rating:
5.0

This facility has always bent over backwards to help me with all my rental needs. Highly recommend them

Richard H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Blake C.  |  Overall Experience 
Rating:
4.0

They even cleaned the connection to the trailer.

La Keysha D P.  |  First Impressions 
Rating:
5.0

We also have a storage unit in Anthem Uhaul. Have been pleased with both

Debbie M.  |  First Impressions 
Rating:
4.0

It would be nice if the units had a light inside the unit. It is difficult to see inside the larger units. Motion activated lights would shut off after use so the light would not stay on after use.

Kevin R.  |  Overall Experience 
Rating:
4.0

The assistant could have given clearer instruction on how to couple and uncouple the trailer

Patrick M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rose d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juliana-Joy W.  |  Overall Experience 
Rating:
4.0

Two 7’ sofas would not fit into storage units because hallway too narrow and door too short. Storage unit height too low. A tall person cannot stand in unit without bumping ceiling or fire sprinkler pipes. Water fountains obstruct hallway. Why not place fountains in storage building lobby instead?

Linda V.  |  Online Move In 
Rating:
5.0

The staff is always very friendly and helpful.

gert m.  |  Overall Experience 
Rating:
3.0

Storage units are very tight and not easily assessable to moving in large items. Narrow hallways and low door heights compounded with oddly arranged units

Andrew L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Natalie S.  |  Overall Experience 
Rating:
5.0

The services I am referring to are based on professionalism and knowledge of the entire services U-Haul offers their customers. Representative was excellent in both areas.

Jonathan G.  |  First Impressions 
Rating:
5.0

Kathy has been excellent. Very understanding and accommodating. Thank you!

Jermaine S.  |  Overall Experience 
Rating:
2.0

Rate increases too often Woman's restroom was dirty each week I was not permitted access to my unit two days prior to rent payment No water available within the stoarage facility to wash hands

Gloria R.  |  Overall Experience 
Rating:
5.0

Very well treated at both ends, Boulder and Flagstaff.

Neal R.  |  First Impressions 
Rating:
5.0

Online booking and check in were easy, facility was clean and easy to navigate

Jay L.  |  First Impressions 
Rating:
5.0

Very helpful staff. Check out was a breeze thank you Michelle

michelle s.  |  Overall Experience 
Rating:
4.0

very accommodating for your needs.

Rebecca J.  |  Overall Experience 
Rating:
5.0

Tom was very knowledgeable, helpful and friendly. Thx!

TIMOTHY D.  |  First Impressions 
Rating:
5.0

Always ready to help. A great experience overall.

John R.  |  First Impressions 
Rating:
5.0

I am very satisfied with the storage unit and the truck rental.

David B.  |  First Impressions 
Rating:
4.0

Everyone was pleasant and helpful even when busy dealing with stressful situations. Suzy, who works in the storage building, went above and beyond and deserves quite a pay raise!!!!! Seriously!!!!!!!!

Ohryn A.  |  Overall Experience 
Rating:
4.0

Kathleen went above and beyond to help work out a situation we had for a locker rental. thank you, B.

Rebecca J.  |  First Impressions 
Rating:
5.0

Staff, especially Cathy Batalli, was extremely helpful. Can't wait for new storage facility to be operational. I've rented trucks, purchased packing supplies, gotten a tow hitch. Excellent service.

Cheryl B.  |  Overall Experience 
Rating:
5.0

Storage facility is excellent, staff is friendly and helpful.

KARL N.  |  Overall Experience 
Rating:
5.0

Staff was wonderful

LINDA B.  |  Overall Experience 
Rating:
5.0

Beyond happy with my experience Susie is amazing!!! She helped as much as she could and she’s the reason that makes you want to go back!!!

Ruth L.  |  First Impressions 
Rating:
5.0

Excellent service

Gunnar M.  |  Overall Experience 
Rating:
5.0

Enjoyed the experience.

bill f.  |  Overall Experience 
Rating:
5.0

Great experience throughout the process.

Brian D.  |  Overall Experience 
Rating:
5.0

Friendly and hard-working staff, on the phone and in person.

GEORGE P.  |  Overall Experience 
Rating:
5.0

OMG! Suzie provided me with OUTSTANDING customer service. We viewed the available units which gave me a better understanding of how my items would fit appropriately. She smiled! She made me LAUGH.

Gloria R.  |  Reservation 
Rating:
5.0

The trailer pulled great but your employees are your stars. Even Diane in your phone customer service is an angel in disguise. She was extra special but all others were above great service workers.

LINDA B.  |  Reservation 
Rating:
5.0

Thank you

MANUEL G.  |  Overall Experience 
Rating:
1.0

I’ve never been more disappointed by a company. Multiple reservations for various services have been neglected & the staff flippiant over their mistakes. Jordan D. is the only good person there.

Sarah P.  |  Overall Experience 
Rating:
5.0

I am very pleased with my experience with this Flagstaff U-Haul. The storage room was clean and well taken care of. I plan on renting a storage room again next summer.

andragayle p.  |  Overall Experience 
Rating:
2.0

WAY too expensive and of course im required to use the most expensive lock you sell

jake k.  |  Overall Experience 
Rating:
4.0

There are nails and screws all over the ground. We we're so worried all the tires on our truck and trailer would be flat by the time we left and drove the 130miles home. I took a picture if you want i

sally r.  |  Overall Experience 
Rating:
1.0

Units are overpriced and then I’m told that im required to buy not just any lock from uhaul but the most expensive one you sell. And I can’t access my unit any time? Ridiculous

jake k.  |  Reservation 
Rating:
5.0

Worked perfect for our move from SW Florida to Sedona. PODS would only bring boxes to Phoenix. UHAUL got them all the way to Flagstaff and Mystic Movers brought them right to ur front door.

Victor R.  |  Overall Experience 
No reviews have been submitted for this location.

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