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PAXTON ASHLEY G.Customer Reviews for U-Haul Moving & Storage of Flint
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck's steering felt like a front-end alignment was needed.
DEXTER DAMONE C.The staff was very polite. David was the one I worked with and he was awesome. ðŸ‘
LESTER JAMES P.The staff especially David was excellent
emmit j. | Overall ExperienceI was very satisfied with the man who helped me cash out when I returned the uhaul. I was running behind on time and in a rush to get to work and he went out of his way to push my return faster than normal. He was the same man who checked me in at the beginning when I picked up the uhaul. I did not get his name but he is a awsome employee and I am very satisfied with uhaul all the way around! So glad this company is available to help with moving process!
CHRISTA ELAINE P.Everything was smooth with no issues
JASON LEE H.Owesome customer service I know where to go if I need a U Haul ! Ty
YADIRA V.The Ford Transit needed a wash but the people I dealt with during my time renting the van were fast and friendly.
JEFFREY EDWARD T.Was a great experience. Was well taken care of. Staff was pleasant and friendly. Love the price and service . 100% satisfied.
MARK ANDREW R.Very polite and helpful...
SUZANNE MICHELLE Z.Notify customers as soon as possible when the reserved vehicle will not be available.
DAVID ALAN W.I rented a trailer, everything went smooth. Great access to 75 and 69.
SCOTT ALAN M.When we got to Flint the Associates there replaced the wind shields wipers and were very friendly and helpful.
JOHNRICHARD W.Everyone was very helpful and knowledgeable with what I need to help with our move.
KATHY NORMAN H.Really busy location. Should be better staffed. The young men working were very professional and worked as quickly as they could. They deserve a raise!
VERONICA MAE J.The Flint Miller Road U-Haul has been there for me for more than a decade thru several moves and storage unit rentals. I always was treated with respect by dedicated professionals under Melissa's leadership. Actually, making a cross-country move means I no longer will be seeing these kind individuals - Melissa, Barb, David, Daryl, and others. They had become trusted friends and I will miss them. I hope the corporate office recognizes this store for what it is - unique in every positive way! Shalom.
maggie p. | Overall ExperienceNot give mixed info over phone. After taking my fathers debit card info. I was told we couldn't use a debit card, had to be a credit card. So they took my credit card info. And said they were removing my dads info. But after completing return check-in on internet. The Next day charged my dads debit card anyway, even after putting my new card info in. Also charged me $40 for an extra day & mileage for being 1hr & 15mins late. Even though I called to let them know...😩
Richard S.Keep up the great work
RYAN SCOTT C.I have to admit this location was exceptional and very personal. I had an original reservation 24820214 on Elms Rd 4/1. I booked this reservation online. I never got a call or email from this location on Elms Rd of any changes to my reservation. I waited at Elms Rd location for over an hour for my truck and no truck was there and they were closed. I went to Corunna Rd closed. I called Burton no truck. I walked into Miller Rd while on hold with Uhaul to complain and request my $50 cause you never gave me a truck at the location on Elms Rd as I requested. Miller Rd had such a nice young lady I forgot after talking to her about my problem of needing a truck. A happy customer is just unhappy about the inconvenience you caused on the move-in at our home.
MARLIN JAMES T.Very Pleasant customer service would definitely return back
YADIRA V.Good customer service and quick
James C.Have more people working inside and out to speed Customer service up.
BRIAN KEVIN B.Nothing
KENYATTA CURTIS E.Everything was awesome
TYONNA KAY M.Make sure paid for equipment is provided or refunded
Alisha M.Everything worked out well from start to finish, thanks!!
BRIAN KEVIN B.Truck only had 5,000 miles ran and road great, very clean. The only complaint was the interior of the truck smelled like Canibus~
Rob W.The person servicing me (both upon pickup and return) lacked all concepts of customer service, she was rude, confusing, and completely devoid of all forms of professional customer interaction. I will never return to this Uhaul location. I can only hope other Uhaul site personnel are more mannerable and professional - but we will see!!!
AMANDAIRENE D.Passenger whipper needs to be replaced
LARRY ALLEN M.Had great customer service every time i come here
NICHOLAS JOHN S.Stay as great as you are with your customer service.
JEFFREY NORMAN M.I got charged for a bigger trailer than what i reserved online. My original contract says 18.95. Yet i got charged 29.95?? Hmmm.
KAYLA ANN R.Fantastic experience on both ends. Thank You.
JOHN PATRICK R.Not a thing best service our family has had in a very long time. We have already booked a hitch installment, thank you very much. Betty Smith Have A Blessed Day.
BETTY JANE S.Empty water bottles on floor of cab, along with food and bev stains on dash from previous rider. Dirty inside windshield makes hard to see. Vehicle pulls to the right makes difficult to drive. Spare tire in cargo area made it annoying had to move around with my loads. When returned explained tire not under van as usual and garbage in cab. He was very apologetic and said would get me a discount. My card charged full price. Looking at other companies next rental where I spend 3-4000 grand a year on rental vans.
NEIL RYAN C.Everything was good
KEVIN DUANE K.The after hours process through mobile was cumbersome but understandable. Glad it was available or i would have been a day late with my move
Diane D.No used before
GREG ROBSON B.Na
LATANYA MARQUISE P.none
JOHN J.Very nice and quick and easy excellent staff
DONALD RICHARD C.Clean the inside of the van and change the oil as the light indicated
JULIANN T.Worst experience ever.
Makala A.Only issues I have is I rented the 26 foot truck and it was full and there isn't a unit the same size has the truck so I didn't have enough room I had to get a 2nd unit and the prices are high.
RANDALL U. | Overall ExperienceNothing, everything was friendly and cleaned.
Sharon E.the van was clean enough for me to say yes but if I was able to rate it on a scale of 1-5 1 being good and 5 being bad I would give it a 2. All of your employees are VERY KIND and CURTIOUS no matter the location or state I'm in. I've been using your company for 45 years and am ALWAYS satisfied. Thank you!
MARSHA N.Was a good experience
DAVID LEE R.Great customer service for sure
Matt S.The cost of renting was a shock. The advertised price on website of $29.95 per day is deceiving. The small, fine print says 79 cents a mile on top of that plus gas. So your $29.95 turned into approximately $220 for me. Will definitely think again before renting or look for other options.
LORI ANN S.excellent service from the miller rd location in Flint, mi.... a little slow as there was only 1 employee working the counter, but great service
MICHAEL RAY L.Zero complaints from beginning to end of my rental time. I will definitely only use this place this location from here on forward for all my moving/storage needs.
COURTNEY v. | Overall ExperienceThe staff was very friendly, helpful and accommodating. I will definitely recommend the service and storage facilities to others.
Latonia S. | Overall ExperienceEverything went well no issues at all. Thanks to the guys at the front desk for answering any questions I had.
ANDRE' T. | First ImpressionsThank you for being a refuge in my time of need. Please do something about the poles protecting the fire hydrant. These are not visable when backing up and are not well lit at night.
JOSHUAADAM G. | Overall ExperienceThe staff on Miller Rd was so kind and helpful, and MS Melissa she was very professional and all around sweet person, they made me feel great Thank you Uhaul family
mary w. | First ImpressionsStaff is number 1
Randy F. | First ImpressionsAlmost all of the employees and associates who work at this facility are extremely kind and are a pleasure to engage with. It's incredible how courteous and accommodating everyone is. This is a sign of great leadership from the top down. They seem as though they're treated fairly and are fully trusted to do their job well. As they should be, because I've never seen or heard anything otherwise! Thank you for a wonderful experience. It was worth every penny and I will miss having my storage unit there. If I ever need accomodations again, this location will be my first choice and I will recommend it to anyone and everyone!! 👍😊👍
Sherry S. | Overall ExperienceYou guys were amazing I’ll be back for the next project for storage
Marlon - Ericsson Verison Project M. | Overall ExperienceFacility was fine, service was very slow. There were 4 workers in store but only 1 person waiting on customers. I waited 30 minutes and had 2 persons that I was paying waiting to unload truck into storage. Very frustrating. When I finally was waited on guy was apologetic.
Juanita D. | First ImpressionsEveryone I dealt with was very nice and helpful. Barbra the facility manager was very professional and did a good job explaining to me everything.
Jeff S. | First ImpressionsThe manager at the flint location, Barbara was very friendly and extremely helpful.
cassandra c. | First ImpressionsThus far, all interactions have been very positive. Thank you.
Genesse County M. | First ImpressionsDave was so helpful kind and caring! He made a difficult situation much easier!
marie a. | First Impressions