Customer Reviews for U-Haul Moving & Storage of Forest Park

1,715 reviews

4374 Thurman Rd   Forest Park, GA 30297
(Across from the Auto Sun)

(404) 366-3620

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(404) 366-3620

4374 Thurman Rd
Forest Park, GA 30297
(Across from the Auto Sun)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
2.0

Customer did not leave a comment.

LASHANDRA W. 
Rating:
5.0

Customer did not leave a comment.

Tammie P.  |  Overall Experience 
Rating:
5.0

Friendly, Informative; Patient..thank you again

myrna M. 
Rating:
5.0

The manager the was knowledgeable and great will definitely go again

kareem C. 
Rating:
4.0

Customer did not leave a comment.

ESSIE J. 
Rating:
5.0

Customer did not leave a comment.

Geoff A. 
Rating:
5.0

Good job guys

Martin K. 
Rating:
5.0

None

Mike N. 
Rating:
5.0

Customer did not leave a comment.

Essie H. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

TOWANA R. 
Rating:
3.0

Customer did not leave a comment.

Tony W. 
Rating:
5.0

Customer did not leave a comment.

Freda W. 
Rating:
5.0

The Service Rep was very accommodating by compensating for the store not opening on time. He helped with the reservation, got me through the process rapidly and applied a discount to the price for my time and troubles. Really appreciated him, as I found this to be an appropriate response to what had occurred.

Cori B. 
Rating:
5.0

Great staff support

George E. 
Rating:
3.0

No comments

Mary B. 
Rating:
5.0

Customer did not leave a comment.

russell L. 
Rating:
1.0

Customer did not leave a comment.

Derrick J. 
Rating:
1.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Canaan Green makes returning a truck super easy and fast. So wonderful and helpful! Great communicator! Beware that when making a reservation or renting a truck that you tell them a specific location you want to return it to. I made the mistake of saying to a specific city Dawsonville Georgia. Showed up at the U-Haul location in Dawsonville closest to me only to be told I was going to be charge $75 for not returning to the correct location. U-Haul takes it upon themselves to dictate to return to a specific location After you rent a truck.However on the rental contract it never specifies return to a specific U-Haul location in the city you want to return it. This is so very unfair of U-Haul and U-Haul neither on the rental agreement by email by phone or text let you know in advance where to return it. They charge you a $75 fee even though you return it to a location closest to you in the city you stated on the original contract you were returning it to.

Kevin M. 
Rating:
5.0

Canaan Green is so wonderful & fast!!!!!! Gets all gold stars

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Leon W. 
Rating:
5.0

good

Tony W. 
Rating:
5.0

Customer did not leave a comment.

Sheryl L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
3.0

I was charged an after hour return fee although I returned the truck within the hour. Was asked to leave keys on desk while helping another customer and then check me in late to charge fee. Feels like a scam for revenue

Antonio C. 
Rating:
1.0

Reserved items went to pick up particular item and they didn't have I received smaller trucks from all up storage cost me more more trips and couldn't fit my furniture inside

Stephanie J. 
Rating:
5.0

When I came back to return the equipment the power was off that's a little strange for the power to be off

STELLA H. 
Rating:
5.0

Customer did not leave a comment.

Ashleigh H. 
Rating:
4.0

I put belongings in storage almostv2 years ago. Ibdid not go and check on the items or add extras. When I opened my unit. It was good. A couple of spider webs but good.

Helen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAMOND B. 
Rating:
5.0

Customer service agents were excellent

Arthur H. 
Rating:
1.0

Make sure a representative comes out to do a walk around when you pick up the truck. I was charged $1200 for a dent on the bumper that I didn't do.

Kayvon S. 
Rating:
1.0

The equipment was turned and falls apart, the location does not respect the time of opening the office. Was 2 hrs late to open, I was also wrongly changed for 2 days because they failed to open the office and I left after waiting for 2 hours

UCHE O. 
Rating:
5.0

The customer service from kelsi was exceptional. She made the process very easy. I would definitely use this location again.

Chad A. 
Rating:
5.0

Everything was perfect

KIMBERLY M. 
Rating:
5.0

Customer did not leave a comment.

CALVIN W. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

I had a great experience so I would not recommend anything

ray S. 
Rating:
5.0

Canaan Green should be promoted to a store manager! Awesome people skills! Always a positive attitude and super fast! He gets all the gold stars!

Levin M. 
Rating:
5.0

The truck brakes were bad

Mishaun W. 
Rating:
5.0

Customer did not leave a comment.

russell L. 
Rating:
5.0

Customer did not leave a comment.

IRA B. 
Rating:
4.0

Make sure you have a foolproof system to verify that the actual equipment is where it is supposed to be before sending the customer on a hunt that eats up valuable time and resources. Thank you!

Audrey T. 
Rating:
5.0

I was completely satisfied--nothing needed.

VERONICA R. 
Rating:
5.0

Customer did not leave a comment.

KAMERY C. 
Rating:
1.0

The staff was absolutely careless when it came to checking me out. They have no regard for others time. I waited 65mins to check out with Xavier.

John C. 
Rating:
5.0

Customer did not leave a comment.

Derek W. 
Rating:
5.0

Customer did not leave a comment.

MELISSA G. 
Rating:
5.0

The employees were nice and did a good job.

Lester B. 
Rating:
5.0

Customer did not leave a comment.

LISA D. 
Rating:
4.0

Concerning by experience there are no improvements needed. Made by reservation on line. Truck was ready for pickup on time vleaned and gassed up. Return no waiting. Cutomer service friendly.

Beverly J. 
Rating:
3.0

Customer did not leave a comment.

Shamaya E. 
Rating:
5.0

Customer did not leave a comment.

Darius W. 
Rating:
5.0

Customer did not leave a comment.

SCHJUAN W. 
Rating:
5.0

Canaan Green Makes checking in a U-Haul truck so very easy! He has great people skills and always so wonderful and friendly! Thank you! He gets all the gold stars!

Kevin M. 
Rating:
5.0

Canaan Green gets all the gold stars! A+ in every way! Wonderful people skills! Makes renting a 26 footer one-way super fast and super easy. Great listener and makes renting a truck so stress free. A wonderful help and super professional and easy to deal with. One day I hope he is the manager of a U-Haul store! Always greeted with a smile. Thank you so much!

Kevin M. 
Rating:
1.0

We were given a reservation for storage and drop off of our car with the address of Forrest Hills Dr by the main customer service Office booking the reservation for a one way pick up/drop off location as well as a rental unit and a place to store our car for two months. When we arrived at the Forrest Hills rd ( in Atlanta) there was no available storage unit there and while there was a reservation booked , there were no units available. Also no place to store our car. We had to find another location. The staff at the Forrest Hill was working alone and clearly had this experience with your booking office failing to confirm storage availability before telling the customer and reserving . We made several calls ourselves. He was trying to be helpful and was kind. He then called the Thurman location, and advised us to call them and book storage with them. We did this however we then also had to call another number ourselves to change the drop off location of the U-Haul truck that we had. They also did not have storage for the car. This took 2 hours of our time, after driving 15 hours. We drove to the Thurman Rd. Location in Atlanta. And when we arrived the storage unit they had was up a flight of stairs which made it very difficult for us because we have heavy furniture and we're two women. We did take the unit but again they had nowhere for us to store our car we were able to drop off the rented truck there. The store manager was polite was willing to help us but had limitations. Overall the entire episode left us feeling that Uhaul customer service is not their priority. We will avoid using any Uhaul service again .

Trisha H. 
Rating:
5.0

Super good. But the prices on mileage is super expensive apart from gas prices

Madonna Z. 
Rating:
5.0

They great customer service at this location. Thanks U-haul

Trance J. 
Rating:
2.0

Mileage out was incorrect and fuel level was incorrect also. Truck was in bad mechanical condition, trouble light was on, right side mirror would not adjust. Dirty inside and out. Unprofessional workers.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

DENIS A. 
Rating:
5.0

Great customer service great crew one of the best U-Haul

TIMOTHY K. 
Rating:
5.0

Fast

Antoine F. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
4.0

Customer did not leave a comment.

Sullivan G. 
Rating:
5.0

Customer did not leave a comment.

Charlie B. 
Rating:
5.0

Xavier was the best great customer service

Indea M. 
Rating:
5.0

Customer did not leave a comment.

EUGENE H. 
Rating:
5.0

Customer did not leave a comment.

Jason P. 
Rating:
5.0

Customer did not leave a comment.

JOSE G. 
Rating:
2.0

Customer did not leave a comment.

Rochelle H. 
Rating:
5.0

Customer did not leave a comment.

Maurice J. 
Rating:
4.0

Customer did not leave a comment.

Alyssa W. 
Rating:
5.0

The Manager Mathew was very courteous, and helpful. Mathew went above & beyond his duties as a Manager. Mathew deserves a raise in his paycheck.

Michele A. D. 
Rating:
5.0

The Manager Matthew went above and beyond his call of duty. I am very pleased with this location.

Michele A. D. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
3.0

Be more prompt and handle customers in more timely manner and have thungs such as cradit card reader in working order.. and if supposed to get a refund from deposit actually process the refund..which mine has not been done at all!.

Jamie H. 
Rating:
5.0

Otis, in Forest Park was very nice and patient. The staff in FL was helpful and great customer service too - thx for helping me help a GA friend retire back in her hometown= FL 💯

TRACI M. 
Rating:
5.0

Customer did not leave a comment.

BRANDON C. 
Rating:
5.0

Customer did not leave a comment.

Paulette R. 
Rating:
3.0

Customer did not leave a comment.

Jennifer A. 
Rating:
1.0

Customer did not leave a comment.

Crystal L. 
Rating:
4.0

Great CS

Paula J. 
Rating:
5.0

Customer did not leave a comment.

ISMAEL R. 
Rating:
5.0

Customer did not leave a comment.

VERA J. 
Rating:
5.0

Customer did not leave a comment.

Tamika P. 
Rating:
1.0

the location where i made my “reservation” told me that they had no trucks and that reservations don't mean anything. they sent me across town which since i'm paying by the mile felt awfully convenient for uhaul. and the truck that i finally ended up renting stalled out on hills making the day much longer and stressful. i would not only NOT recommend this location…but uhaul itself. you failed your customer yesterday.

Claire B. 
Rating:
5.0

Nothing to add. Y'all are w doing great job.

Kenechukwu O. 
Rating:
5.0

My move went well to go across town, the staff at U-haul did great to accommodate what was needed for the time needed, and for the vehicle provided, much appreciated will be coming back soon for my next adventure!

Henry H. 
Rating:
4.0

They were reasonable and kind.

Laura R. 
Rating:
4.0

They were definitely more pleasant than the pickup location. I was going to call the 1-800 number to complain since they had nothing to do with it.

Laura R. 
Rating:
5.0

Good

Ricardo V. 
Rating:
4.0

Customer did not leave a comment.

Renwick H. 
Rating:
5.0

Continue to keep up the great customer service. Very professional workers

Tannyetta R. 
Rating:
5.0

Customer did not leave a comment.

Titus W. 
Rating:
5.0

I had a reservation at another location in Lithia Springs . That location was not open so i had to come to the location in Forest Park . Apparently at the other location that locked the keys in the office which was closed, I was very upset because i started late moving. But the location is Forest Park was very professional and i was Happy.

Roslyn H. 
Rating:
4.0

Customer did not leave a comment.

Kyle R. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
1.0

The location we were sent to was over 20 minutes away from our home. When we arrived at the location we were sent to at 7am, there were no trucks. We weren't sent away and told the manager did not know how to do UHaul transactions and we had to leave without a truck. This forced us to drive over an hour in an opposite direction to finally pick up a truck. Even then, our complete order was no fulfilled as we were missing furniture pads.

TJ W. 
Rating:
5.0

Have furniture mats available when customers request them.

Kenneth B. 
Rating:
1.0

Customer did not leave a comment.

Lateesha W. 
Rating:
2.0

Customer did not leave a comment.

DEMETRIUS W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SABRINA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Doris D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fabian R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa W.  |  Overall Experience 
Rating:
5.0

Kevin Jackson is outstanding. U-Haul is lucky to have him on their team

laura s.  |  Overall Experience 
Rating:
5.0

Great

Herold F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dyiimela J.  |  First Impressions 
Rating:
5.0

The staff was always so helpful and attentive. I never had a problem with help if I ever had a problem. They were so accommodating. If I didn’t have to pay I would love to stay and visit. I would definitely come back if I needed to and recommend it to others.

Alicia J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL J.  |  Overall Experience 
Rating:
5.0

Great job

Demain S.  |  First Impressions 
Rating:
4.0

Everyone was friendly and professional

Yolanda T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERNARD S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rico H.  |  Overall Experience 
Rating:
3.0

It has a couple roaches when I moved but that’s normal with different things being stored. Simone is the GREATEST! Make him your face for the ENTIRE COMOANY

JASMINE Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

latonya t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila F.  |  Online Move In 
Rating:
5.0

Great customer services

latonya t.  |  First Impressions 
Rating:
5.0

Xavier and Simone were awesome, very professional, excellent customer service and very friendly. The facility is clean and secure.

Melanie E.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Deon c.  |  Overall Experience 
Rating:
5.0

I was very impressed with the service provided by the staff, as well as the cleanliness of the storage facility. As someone who moved from out of state, I was so pleased to have been led to this facility. Based on the professional service provided and friendliness of the staff, especially Simone, I HIGHLY recommend this facility. Thank you for making my transition to Georgia a pleasant one.

Debra P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MAX D.  |  Overall Experience 
Rating:
5.0

The staff are very professional and always got a smile. They are very helpful.I will definitely recommend this location.

Earl R.  |  Overall Experience 
Rating:
5.0

Your employee Simone at the Forest Park office is one of the kindness and friendliest person I have met. I always use U- Haul for my moving. He is different from others that I have met. Simone is the best. Thank you Simone

Peggy A.  |  Overall Experience 
Rating:
5.0

The unit was spaceous, convenient. The staff was very professional, and courteous. I have dealt with U Haul for over 35 years, and I must say this location was very different from the other locations I have been to. They were amazing in comparison to some other I Haul staffing. Thanks

Wanda D C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

johanna W.  |  Overall Experience 
Rating:
5.0

Staff has always been professional, friendly and helpful. Best choice I made storing my items here.

Myra W.  |  Overall Experience 
Rating:
1.0

Cashier/customer service worker didn't give me what I ask for far as storage size ,price, rented a truck,because of her negligence, had to make 2 unnecessary trips with uhaul w/o compensation,

Ladrienne W.  |  First Impressions 
Rating:
1.0

There was no one available after hours. They were rude and ghetto.

Shatara T.  |  Overall Experience 
Rating:
5.0

The storage was well lite and always very clean. The staff was always very helpful and friendly I have purchased boxes, tape, bubble wrap ask any questions they were always very helpful. Love this

Portia R.  |  Overall Experience 
Rating:
5.0

Simone Hill and all of Uhaul staff has always been do courteous snd helpful with my payments sd well assiting me with moving out.

CHERYL S.  |  Overall Experience 
Rating:
5.0

They treat you like Fam and will work with you even though your personal financial matters have nothing to do with them. Big Ups to Xavier. THANKS U-HAUL

JACQUELINE H.  |  Overall Experience 
Rating:
5.0

Excellent service no complaints

Gwenette O.  |  First Impressions 
Rating:
1.0

The two guys who are certified workers are not great they didn't greet me had a attitude the whole time and gave me the wrong answer they are only friendly to certain men's no female

Taquaria R.  |  Overall Experience 
Rating:
5.0

Great customer service

Tajuana F.  |  Overall Experience 
Rating:
5.0

I had no issues in the two months I used the storage.

Cortney O.  |  Overall Experience 
Rating:
3.0

My storage unit had water damage and I was not notified. I lost a lot of my possessions because of a roof leak.

EILEEN C.  |  Overall Experience 
Rating:
5.0

Came to this location everyone was very respectful and helpful. I thank them for their professionalism and everyone did what they could to help me and make me feel comfortable.

Jeremiah J.  |  First Impressions 
Rating:
4.0

NA

Joshua C.  |  Overall Experience 
Rating:
5.0

Very courteous and helpful. Took the time to show me my space and how my card works. He was very helpful .

Kathy M.  |  First Impressions 
Rating:
5.0

The entire staff was extremely nice patient and knowledgeable about the store policy, procedures and equipment. There suggestions were very helpful about the storage space I needed. Thank you!

KIMBERLY J.  |  First Impressions 
Rating:
5.0

The most pleasant accomadating staff. I do a lot of business with U haul stores cross country and they are the Best❤️ Thank you

MONICA L.  |  Overall Experience 
Rating:
4.0

Thanks so much wonderful space

Aminah Y.  |  First Impressions 
Rating:
5.0

Outstanding customer service.

CLINTON G.  |  Overall Experience 
Rating:
5.0

Everyone there was awesome. Especially Anthony excellent dude with exceptional personality.

Stadon C.  |  Overall Experience 
Rating:
5.0

The manager and employees were very pleasant. The unit was clean. I never had a problem the short time I was there. I just loved the manager, such a humble individual. It was a very nice experience!

ROBERTA H.  |  Overall Experience 
Rating:
1.0

My reservation was cancelled without notice or consent.Missing my 50 dollar guarantee.when I picked the truck up the miles were 130 miles over the amt listed overcharg ,no hand truck was in the truck.

Ana A.  |  Reservation 
Rating:
2.0

Never reserve at a location before calling. I went to 4 different locations to pick up a uhaul and drop off. They scheduled me to pick up at places that had no truck or no longer did uhaul. Waist.

Jessica M.  |  Reservation 
Rating:
5.0

I really appreciated the manager Anthony for how he helped me get my situation straightened out. He really went the extra mile!

ETOYE L.  |  Overall Experience 
Rating:
5.0

none

Darvis W.  |  Overall Experience 
Rating:
5.0

Everyone was very nice and helpful

KELLI D.  |  Reservation 
No reviews have been submitted for this location.

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