Customer Reviews for U-Haul Moving & Storage of Forest Park

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Forest Park

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tekeyla t. on

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freddy m. on

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Great service!! Will recommend it to all my friends

maureen s. on

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We received exceptional customer service.

Jerrald C. on

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MARISELA R. on

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Catherine H. on

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The staff at the Thurman Road location were awesome. I was greeted with a smile and was helped rather quickly. I will go back to this location for all my uhaul needs.

Charles W. on

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Everything is great at this location

Kyland F. on

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These guys were awesome. Polite, very helpful, fast, just a solid experience overall. I don't typically write reviews but the customer service at this location deserves the recognition.

MARISELA R. on

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Desi J on

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The service is bad. Quotes one price on unit then charged another. Double charged on truck and now waiting on the refund. I would never use this location again.

CHRIS C. on

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Charles and Dion were very helpful. Great crew.

sabrina s. on

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Jamaad Parker...Was very professional and patient with me as well as accommodating ??

Sharon G. on

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Mr. Dyonn Thomas, who is the General Manager was very pleasant. He provided excellent customer service, was extremely polite, kept a smile on his face, and my truck was clean and smelled fresh. I loved the service of having the dolly already on the truck and pulled up front to get in for my convenience. This is the best Uhaul location I have ever rented from!

Thomas B. on

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John P. on

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The team was very efficient and handled themselves like professionals with every customer in the store. They called their regular customers by name and presented a very caring and quick response for each

Patricia C. on

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Just continue to welcome the client, giving them helpful tips, being polite and professional at all times. That's what I had received from your staff. Thank you for your great service, I am please !!

Patricia C on

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The young man that assisted me was very helpful and professional. I thank him for his service and sharing information about the self storage.

Kasi W. on

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Jessie R. on

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No improvement needed. Excellent customer service!!

Melody S. on

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shari d. on

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Brandon B. on

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awsome customer service very helpful in finding the Best truck to for my needs will definitely be back

Bernard B. on

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The only negative experience I had was the truck didn't work but they switch it out.

Joveta R. on

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Larry P. on

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The drop off location changed from the one that I had chose which was closer to my new place. I passed multiple locations to drop the truck to the changed location. Didn't feel like calling customer service again to change the location after I'd already did that. Other than that I had a good move.

ANTHONY O. on

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Very friendly and courteous team at this location, especially the manager.

Danielle J. on

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Billy W. on

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The manager and the yard man showed great professionalism. Goes to show that all our young black men have not fallen to the wayside. Keep up the good work guys. Uhaul acknowlege these young men. Keep then motivated morally and financially.

Bridget C. on

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Favorite location from which to rent. We have been renting trucks and storage from Uhaul for our business for years. By far, this location has the best staff and service! Thanks Dyonn and Jamad for always staying ahead of our needs. Great job on the spring cleaning Xavier! The place looks great!

Bridget C. on

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The staff and level of service provided are excellent. No suggestions for improvement. Dyonn and Jamad are superb representatives for Uhaul! Always a pleasure...thanks!

Vincent R. on

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KEVIN M. on

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Love these guys!!!!!!! AA Get your smiles here!!!!!!

KEVIN M. on

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Excellence in every way with Dyonn &Jamaad! Wonderful & always great to see them with their awesome smiles!!!! Totally on top of everything all the time!!!! Many Thanks!!!!!

Joseph C. on

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Advertise that you are there to serve.

Curtis B. on

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Russell D. on

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Dyonn was very professional.

JONATHAN V. on

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Outstanding crew! Always polite and accommodating. I rent with U-Haul every month and this is hands down the best! I would travel across town to deal with them.

CHRIS C. on

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Good people, excellent customer service.

Leo F. on

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Ronald B. on

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A well done job from the manager at all locations Forrest hill as well forest park

Kelvin L. on

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Didn't see the night drop key so I locked the keys in the truck. I was apologizing for the inconvenience but they took care of it.

Shyrell C. on

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Larry V. on

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MARGARET J. on

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WILLIE M. on

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WILLIAM S. on

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D'Mitri B. on

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Dyonn was very professional and his customer service was excellent. I don't think there needs improvement.

toby s. on

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Randy S. on

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Enriqueta d. on

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BELINDA F. on

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The customer service is Beautiful Spirit.

KORDREY W. on

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Jack W. on

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Dimitria T. on

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The guy that was there had great customer service skills and was courteous

Bridget C. on

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We use this location every month and frequently recommend this location to our colleagues and customers. Thanks to Dyonn, Jamad, Antonio and Tresmon for staying on top of all our business needs.

Bridget C. on

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Always a positive experience for truck and storage rental here. Dyonn and Jamad go out of their way to provide excellent service to their customers!

Anthony C. on

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Rachel S. on

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Dylon had a great personality. The wait was longer than I would have liked but hearing him talk to the customers that were before me was entertaining. I was able to bare the wait time because of it and it his customer service was excellent and made sure I was aware of everything.

Lisa S. on

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CHRIS C. on

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Erik H. on

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Andre K. on

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Very Professional Team from the call to make the reservation to returning the vehicle. Please maintain this awesome customer service experience.

George K. on

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KEITH S. on

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Monice P. on

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FRED L. on

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Stanley S. on

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It was a last-minute decision to move today but the staff was very friendly very helpful and I gained a lot a knowledge during this process

THOMAS C. on

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Marc H. on

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Monica L. on

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Online reservations should sync with in store system. Clerk had to create new reservation in store.

richelle c. on

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Betty J. on

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Jamaad was very helpful and thoughtful. The truck was ready when I arrived. He offered extra mileage in case I needed it and took his time explaining everything I needed to know!! He even brought the truck under the canopy to keep me from having to walk in the rain. Wonderful customer service.

Francis B. on

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Make the check out and check in process easier and faster.

Cam C. on

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U-Haul is a best place for anyone who want to rent a car for moving. Overall the price does not expensive, the car is clean and new, and it's customer service is great!

richelle c. on

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At this location everything is great, the manager and employees are very nice and respectable. They are a selective team...Keep up the good work...

Chris C. on

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Dion and his crew are great.

evelyn p. on

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Dylan was a great help you need more people like him

Joe P. on

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very friendly and prompt service

DOROTHY L. on

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i called the road side asst number because the van got stuck in be yard.the only complaint I have was they never showed up 3 times when the office dispatch them to my residence @ 6pm.I made serveraL call when they didnot show up.the road side asst rep followed up with serveral time to apolgized.finally around midnight they found someone to come out and pullled the van out for me.I suggest to never use the tow companies that fell me that day

guy s. on

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Corinne C. on

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Tail lights on dolly were inoperable.

KEVIN M. on

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Dyonn Thomas/General Manager - the ultimate in Excellent Service! He gets all the Gold Stars! A++++++ in every way! Above & Beyond the normal!

ANNE W. on

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I told several people about how nice and helpful Dyonn Thomas was. I would absolutely recommend this location to everybody and definitely would go there again if needed. Thanks Dyonn

Letitia C. on

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Very very please with Mr Parker the way he was able to multi task and give such personal service answering the phone,greet entering customers assists when co worker , and the greatest part was short wait time Great Customers Service.

joyce p. on

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A much better experience then my initial reservations. I showed up at S&M Auto on Hwy 42 and the rest is history. WORST UNPROFESSIONAL, UNCLEAN, AND UNSAFE PLACE I HAVE EVER BEEN TO. No office just a computer in a corner with about 15 cable wires hanging on the wall not attached to nothing.

Jasmine W. on

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Dorothy M on

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I had great service the staff was very friendly.

harry v on

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THE ONLY WAY TO MOVE

CHERYL C on

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the manager was rude

deborah w on

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Dyonn and his staff are amazing knowledgeable and helpful. They made my experience easy and fun and I would recommend them to anyone!

KECIA N on

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The level of service was great!

SHANNON J on

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The level of service was great!

SHONDRA C on

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THere should be a pro-rate policy. I was a patron for over 2 years and couldn`t get any portion of my rental rate back, after using the space for only a week in June.

DIONNA W on

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Dyonn was very professional and nice to every customer.The hours are great. 24 hour access could result in more break-ins while staff is not in the office or on site. :

TRENISHA M on

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Dyonn was very helpful

SHALENA B on

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It was good, excellent customer service

STANLEY A on

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Hello, to whom ever this may concern. I`ve recently checked out other facilities that were not as friendly as this one. Awesome experience.

TARA B on

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They need trash cans .. absolutely no where to trow trash away.. no choice but to carry it with you.

WAYNE B on

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Dyon and his co-workers were polite, professional, helpful,and pleasant even with those of us who were less than model-customers . Great job !!

PHILLIP P on

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Great facility and great staff.

ROBIN M on

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The staff at Thurmond Rd.were friendly and very professional. I live in the area and wud use the facility again. Thanks for all your help.. You guys ROCK!

DARIUS B on

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Overall Great Experience.

GURTHA S on

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Great experience,...thanks for accommodating!

TABITHA K on

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Didn`t have enough units plus when reservation was booked online was not told that units were inside the building

LINDSEY H on

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The store manager was awesome. He was very patient and helpful. His name is Dyonn.

SYRETE S on

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My Experience was GREAT!!! The Store Manager was very Professional and organized and his team was great as well.

GABRIELLE J on

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It would be nice to have a light inside the unit..my experience was good. Thank you and God Bless!

ALONZO B on

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Very nice n accommodating staff. A great asset to your company.

CESAR M on

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Friendly people, helpful.

ELAINE R on

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L FACILITY is well lit, staff was very friendly.

WANDA G on

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The staff person, Angelica was very helpful in assisting us in determining which storage space and rental truch would be best for our usage.

SAUNDRA F on

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the only thing I didn`t like and it caused me problems is the way you have to put the lock no room you can stand there for at lease 10 min. trying to lock your own lock really

CRYSTAL C on

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The manager Mr. Pye was AWESOME!

MICHAEL M on

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I wish the building and storage unit were in better condition. The area/location in Atlanta is not the most desired, but still. I was very happy with the price and the staff was outstanding!

KATINA R on

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Micheal is an excellent customer service rep and a very knowledgeable store manager

TAMARA T on

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staff was friendly and professional.

TERENCE C on

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The staff was very helpful, though I would prefer longer access hours to accommodate my business. Overall, though a very good option.

SHEILA J on

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Spoke w/UHaul mgr MikePye re: needing to move storage to MN. Mike was very helpful w/setting it up, keeping me informed w/ the process. I am very pleased with the service I received. Thank you!!!

FOLASADE A on

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The staff are awesome

JOYCE R on

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All persons were very nice

ASHIYA T on

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They charged my card without my permission. Enough said.

SUSAN R on

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Joseph Williams in Clarkston was extremely helpful to me during this process.

SUSAN R on

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Mike Pye has been wonderful in helping me with not only the pick-up delivery of the UBox, but also my shipment to Grand Junction, CO.

JIMMY S on

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Nice experience especially the mangerial staff.

CAROL P on

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Mike and the staff has always been great. I had one storage five years and another one approx. Two years. Never had a bad experience and they also went out of their way call before late fee added.

CAROL P on

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Mike and the staff has always been great. I had one storage five years and another one approx. Two years. Never had a bad experience and they also went out of their way call before late fee added.

DEBORAH A on

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I was happy with the service I received. They were very curteous and helpful.

CESAR M on

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Nice helpful people

SHELLY D on

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Great

DEONTA H on

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I like the storage facility staff at the Thurmond Rd location. Great Job Mike...

LARRY S on

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EXCELLENT PLUS!!!

CAPRISE R on

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The service was great. Mike was very knowledgeable and had great customer service

BRANDI C on

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I like the facility. It was clean and the people were helpful and friendly.

RAYSHEYA P on

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It was good. Thumbs up

VELINA D on

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Very friendly staff and very helpful

MARY W on

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Closed out box and still got harrassed about OVER-DUE account. Phone call to another person about my overdue account which was in no way true. I had to call back twice to clear up issue. Ridiculous

TERESA T on

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I received great service. They delivered and picked up the u-box when they said they would.

NICOLA W on

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Additional charges and no courtesy. After spending $3919.71, a little courtesy would be nice. I feel the extra umph to the business was missing. Instead, the WHAT experience, told but no referrals.

STERLING H on

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The manger mikeof the place is VERY VERY RUDE AND SMELL LIKE HE HAS BEEN DRINKING A KEG WHILE AT WORK!!!!!!!! All other employees are very nice and helpful!! Will never use that location again!!!

THANKGOD P on

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No lights in my storage but general lights in the walkways. The door has to be physical pushed and dragged to open. The door seats and drags on the floor to open or close.

ANTORIUS C on

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Mr. Pie is good an what he does and has excellent knowledge of the of the information which he provides

ANTORIUS C on

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Helpful

CARLA M on

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Michael Pye was very helpful and knowledge of products and prices. I would recommend U-Haul to friend. Thank You!

MICHAEL W on

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the service was excellent and manager very couteous

GLORIA H on

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your facility and staff were the one pleasant experience in a moving nightmare. You were great, thanks you for all the consideration and support that you offered.

CARLOS M on

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Thank you for all your help and providing professional service personnel with great attitudes and manners. I had hit a tough spot and youre team helped ease the situation.

JOHN H on

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Access hours are not good, when competition has 24/7 access. Won`t go there again

CASEY W on

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Pye Carmillo and the rest of the staff went above and beyond to help and insure I had an excellent experience

PORTIA T on

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IT MADE MY MOVING EXPERIENCE A BIT MORE PLEASANT! GREAT CUSTOMER SERVICE!

STEPHANIE B on

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I was every please with the service and they was every helpful.The best so far that i have came in contact with and movingstorage facility.

LATONYA Z on

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Love to come back.

NAJEAMIA W on

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my experience was great not only was i able to rent a truck i was able to get a storage unit as well, thanks for the convience and easy way to move

APRIL W on

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Absolutely pass Ridiculous it was RID-DONK-U-LOUS. My reservation was for 9am. Due to system failure, my reservation was held up for over 2 hours. Due to time, the movers cancelled etc.

MARIAN B on

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The store managers customer service skills were excellent. Thanks for having such a great person representing the U-Haul brand name.

MARQUITA T on

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Manager need to learn how to speak to people!!!!!!!!!

BEVERLY J on

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Michael was very helpful needed and Even though he was busy he never stopped helping me but instead he apologized to those waiting and that he would be with shortly

MERLIN S on

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U-haul has no competition.

BEVERLY J on

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The employee was very polite and took time to answer all of my questions and concerns

MELISSA R on

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good

CONSTANCE K on

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this was so much easier than renting a truck and taking all of my things to a storage facility. Mike was incredibly helpful and very friendly.

CURTIS P on

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very good and kind customer service