Customer Reviews for U-Haul Moving & Storage of Forest Park

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Forest Park

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Elizabeth C. on

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Brandon B. on

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Drove 7 miles. Charged for 2 gallons of fuel. A Ford F150 gets better gas mileage! Never again!

Angelique H. on

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I booked online for $39.00 total came up to $150... They said because it was the weekend... Pure BS... keep in mind the truck kept stopping and smoking ... Bad service , lies and raggedy vehicle!!!

Rose G. on

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Very courteous, very professional.

JACQUELINE H. on

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They treat you like Fam and will work with you even though your personal financial matters have nothing to do with them. Big Ups to Xavier. THANKS U-HAUL

JANICE W. on

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THOSE PEOPLE WHO WORK AT THE FOREST PARK U HAUL ARE NOT FRIENDLY, THEY "NEVER " ANSWER THE PHONE; THEY DO NOT TRY TO ASSIST YOU WHEN YOU ENCOUNTER A PROBLEM WITH THE TRUCKS. THEIR SOLUTION IS TO TELL YOU TO GO TO ANOTHER LOCATION!!!!! WORST CUSTOMER SERVICE EVER.! NEVER REFERRING ANYONE.

Montell C. on

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Did mobile check-in and still could not bypass counter had to wait 10 minutes for keys

James E. on

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Tony W. on

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Jewel G. on

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the gentleman that to my order was very respectable and knowledgeable

TITUS T. on

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Joshua S. on

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Patricia W. on

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FASTER COMPUTER'S !!!

Cassandra J. on

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MARCUS M. on

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Aaron J. on

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Excellent service no complaints

Gregory W. on

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mbaye G. on

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Brittney U. on

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I felt mislead about the storage unit online it said I would get the first month free. When I arrived at the store she said there were other stipulations to the offer.

Debra R. on

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The young lady that checked me out and in. Was very professional but at the same time very friendly and polite.

alexis J. on

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Saturday, August 31 I called and made the reservation. When I came to the store to pick up the truck and inquired about an additional charge that I did not sign up for, no one at the location was able to provide an answer or a solution. This has been beyond frustrating and a terrible experience. I would recommend training your staff at the pick up locations better

Quinn T. on

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Kelwyn T. on

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Excellent, courteous and prompt service

Bryndon J. on

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GREAT!

Brenda M. on

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cheryl M. on

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Excellent experience.. The GM and customer service rep were patient with me. I really appreciate that kind of customer service..

Patricia W. on

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Not a single thing except maybe faster computers for a slower wait check-in time..All in All I had a good experience!

VICTOR P. on

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It would be nice if they have a larger fleet of vehicles15ft and above

Robert R. on

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Chavanti P. on

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Oquinn T. on

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Ricardo J. on

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Chaddrick H. on

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Thomas F. on

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LOOKS LIKE i WAS OVERCHARGED FOR MY TRAILER RENTAL. IT SHOWS BEING RETURNED 8/11/19, BUT IT WAS RETURNED 8/10/19 AT 4 PM I'LL NEED TO TAKE THIS UP W/THE LOCATION

Gloria P. on

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The manager did everything to meet my needs. I have no complaints and that's rare!

Lorenzo S. on

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Taquaria R. on

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The two guys who are certified workers are not great they didn't greet me had a attitude the whole time and gave me the wrong answer they are only friendly to certain men's no female

Tajuana F. on

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Great customer service

Cortney O. on

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I had no issues in the two months I used the storage.

EILEEN C. on

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My storage unit had water damage and I was not notified. I lost a lot of my possessions because of a roof leak.

Jeremiah J. on

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Came to this location everyone was very respectful and helpful. I thank them for their professionalism and everyone did what they could to help me and make me feel comfortable.

Joshua C. on

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NA

Kathy M. on

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Very courteous and helpful. Took the time to show me my space and how my card works. He was very helpful .

KIMBERLY J. on

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The entire staff was extremely nice patient and knowledgeable about the store policy, procedures and equipment. There suggestions were very helpful about the storage space I needed. Thank you!

MONICA L. on

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The most pleasant accomadating staff. I do a lot of business with U haul stores cross country and they are the Best❤️ Thank you

Aminah Y. on

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Thanks so much wonderful space

CLINTON G. on

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Outstanding customer service.

Stadon C. on

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Everyone there was awesome. Especially Anthony excellent dude with exceptional personality.

ROBERTA H. on

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The manager and employees were very pleasant. The unit was clean. I never had a problem the short time I was there. I just loved the manager, such a humble individual. It was a very nice experience!

Ana A. on

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My reservation was cancelled without notice or consent.Missing my 50 dollar guarantee.when I picked the truck up the miles were 130 miles over the amt listed overcharg ,no hand truck was in the truck.

Jessica M. on

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Never reserve at a location before calling. I went to 4 different locations to pick up a uhaul and drop off. They scheduled me to pick up at places that had no truck or no longer did uhaul. Waist.

ETOYE L. on

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I really appreciated the manager Anthony for how he helped me get my situation straightened out. He really went the extra mile!

Darvis W. on

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KELLI D. on

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Everyone was very nice and helpful