Customer Reviews for U-Haul Moving & Storage of Forest Park

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Forest Park

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LARRY O. on

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SIETA B. on

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The young men were professional, friendly, and very knowledgeable and helpful

SIETA B. on

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LARRY O. on

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kadasha s. on

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randy s. on

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Clean interior windsheild and windows. Appeared to have soda sprayed on inside windsheild. Spritz interior with a lil frebreeze. Wipe down dash. Mr. Parker, had a very nice demeanor and was great from start to finish. Dash was giving notification that an oil change was in order. Showing of improper maintenance.

GLEN S. on

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The representative was very respectful courteous and knowledgeable.

DETERRIAEYEN A. on

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Customer service was A1 it was great I would definitely recommend they were very helpful.

DETERRIAEYEN A. on

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Customer service was A1 it was great I would definitely recommend they were very helpful.

DETERRIAEYEN A. on

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Customer service was A1 it was great I would definitely recommend they were very helpful.

Abiola A. on

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Darvis W on

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great!!

Angela B. on

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The only thing I would recommend is cleaning out the back of the van and making sure it is clean on the inside. It was a dirty so I had to put plastic on the inside to keep my boxes from getting dirty. The service was excellent outside of that.

carolyn s. on

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Terri G. on

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Mel B. on

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Ask for Dion! He does a great, very professional job!

Sabrina C on

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They was very helpful

LYNNE L on

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My associate was awesome!

DONNA H. on

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olethia b. on

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Miguel M. on

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New Van was extremely clean and comfortable. The staff was courteous and quickly led me to my rental.

CHRIS C. on

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Great crew.

CHRIS C. on

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Thanks for the reat service dione.

Melvin S. on

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Melvin S. on

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Tarra E. on

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I was originally supposed to drop off on moreland ave which was suggested by the first uhaul dealership. When I showed up the was rude and refused to take our uhaul so we found this place a little down the road. The guys were very friendly and and helpful and a whole 360 of our previous incounter. Best costumer service from uhual in this entire experience.

paul b. on

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Make sure the equipment is there on the day they tell you it's supposed to be there but overall the customer services was great.

Ronald D. on

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LAWRENCE D. on

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I made a pickup request based upon the location of my need for the equipment. Upon committing to the agreement, your system sent a message stating "YOUR PICKUP LOCATION IS ONLY A REQUEST & CANNOT BE GUARANTEED"! In very small print. Then, I received a text stating my unit would be available 20miles from my request & a courtesy call from the facility to confirm my pickup. That didn't happen. So, I had to drive 40miles (R/T) which totally screwed up my plans. PERHAPS A GREATER EFFORT SHOULD BE MADE WHEN A CUSTOMERS' request cannot be granted!!

Ramon F. on

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Dionne far exceeded my expectations at this store, and my experience returning the truck was equally amazing. These guys are awesome!!!

ELLIS T. on

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Chris B. on

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my overall experience was well below average. The location above was the third location I was sent to to pick up at truck. Needless to say I am mad. I was hung up on on Saturday morning by the representative on the 1-800 number. I was calling from my car when I learned no truck was available at the second location. I was upset and firm but not yelling or irrational. I simply told him that I did not want an explanation about why there was a no truck, just a solution as we were moving that morning and had deadlines to meet for moving in, bed delivery, wifi installation, etc.... Feel free to listen to the recorded conversation. I then had to call back (took a solid ten minutes to get through again). I got the same rep and I did tell him I was the same person that he "inadvertently" hung up on. he found a truck 25 miles south of my location.

Jamila G. on

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There's nothing needs to be improve! Thank you Jamaad!

kelly w. on

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It was fine.

DAVID R. on

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DIANA W. on

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After dealing with a reservation change and having to go to another location, your team at Forest Park were attentive and courteous. Thank you for turning a seemingly dismal morning into a great day.

Afreda B. on

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I used the vehicle on Saturday I cleaned it out I also put the gas where it supposed to be at and I still got charged $63 I spoke to someone on Sunday she told me someone will call me back no one never did and I'm waiting to be refunded my $63.

Jonathan P. on

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I've used U-Haul for all of my moves. Dyonn and his team are by far the most hospitable and accommodating! I would go out of my way to work with Dyonn again.

Kenneth W. on

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Sandra M. on

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KATRINA L. on

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Keep doing what you are doing. Keep customers happy! Dyonn Thomas was very helpful. Great customer service. Very friendly especially during an early morning service where you don't find that kind of service too often. Thank you for your service!

Ian B. on

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Dyon & jamiah(SPELLING) or the assistant manager are excellent problem solvers & very professional. Definitely will consider doing business again with THEM.

TRACEY D. on

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RONNELL W. on

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I really like how you services me with a lot of respect. How you was so helpful with my situation.

monica y. on

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Picking up haul could be a little shorter.

miosha w. on

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Renita J. on

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I love the customer service provide. The workers was friendly and educated me on anything I needed to know. It is a very clean enviorment ! The manager was very helpful and willing to take the time to explain everything in a timely manner??

Marvin A. on

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Good group of guys, but I waited over 3 hours for them to prepare my U-Box. I wasn't offered anything for my time, nor any concessions on my rental.

Marvin A on

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I only received the U-Box from this location. The guys had never processed one before and had to call the manager. I was onsite for 3 1/2 hours. That`s not good.

DJuana E. on

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The staff was so professional and helpful. They made my experience easy.Thanks.

KEVIN M. on

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Wonderful group! Awesome people! Excellence in everyway!!!! AAAAA

GARY B. on

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Wish I could leave an even more positive review manager was the best couldn't be more helpful

RODNEY W. on

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isaac w. on

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Keep doing what you are doing

CHRIS C. on

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Dionne, Jamal and the rest of the crew are great. Fast, friendly and professional.

Chuck M. on

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The gentleman who checked my trailer in had "Owner" as the title on his name tag. He was very nice and professional. I would definitely give him my business in the future.

Belinda N. on

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Everything was great the people the experience was over the top never had that many great people in one place keep up the wonderful work . ( Big ups to Mr. Dyonn Thomas you rock big time Sir)

Harriet G. on

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The 800 customer service lady i spoke to over phone to change reservation location was rude

Melvin W. on

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LaNeisha M. on

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The staff was very helpful and attentive, but the building has roaches.

Danielle H. on

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Check thoroughly throughout the truck. Make sure someone else hasn't left anything behind.

Julian P. on

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Excellent customer service

JOYCELYN T. on

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Janice S. on

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Nicole B. on

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Excellent customer service.

Corliss S. on

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Jermaine R. on

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Glen C. on

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Exceptionally polite line help at dropoff.

Arnold R. on

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Rashida C. on

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Dyonn Thomas and his team are great. Easy check out and even quicker check in upon my return. I appreciate him being patient with my dad who can get a little excited when he has to pull out his credit card and the advancement of technology! When we called back to ask questions about our rental the member of his team took care of our concerns and we were on our way! Dyonn made it seamless for us and kept a smile the entire time! I will surely being using this location again

Justin H. on

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I ran into a snag when I showed up to rent a trailer. The general manager, Dyonn Thomas, saved the day. Definitely recommend this location. This is the second time I've rented from this location and each time has been exceptional service.

patricia s. on

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Vincent R. on

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I recommend this location highly. great staff great service!

FELIX R. on

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+A for Forest Park U-Haul. F for Columbus, GA area U-Haul facilities!!!!!!

JACQUELINE H. on

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absolutely nothing! Each time I rent from this location, I am greeted by an associate who exemplifies true customer service, and not to mention will and have gone the extra mile to make the renting process as painless as possible with expediency. The associate in question is Jamal and if he's not on management track, he should be.

HENRY B. on

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Dawu S. on

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This location is amazing. Both managers are great.

KEVIN M. on

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Wonderful all the time! These guys are super!!!!!

ANDREW D. on

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Marcus W. on

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Be more customer friendly.

Dawu S. on

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CHRIS C. on

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Deonn and Maurice were fast, friendly. Great crew.

James J. on

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Dyon took great care of my rental needs...his facility and equipments were clean and in great condition...I will continue business with him and his team in the future!!!!

Shante M. on

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Nothing at all the entire staff was helpful and informative the whole time and met my needs.

CEDDRICK C. on

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Ricky L. on

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I gotta say Customer service Top Notch. Its worth my time and money. Awesome!

tekeyla t. on

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freddy m. on

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Great service!! Will recommend it to all my friends

maureen s. on

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We received exceptional customer service.

Jerrald C. on

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MARISELA R. on

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Catherine H. on

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The staff at the Thurman Road location were awesome. I was greeted with a smile and was helped rather quickly. I will go back to this location for all my uhaul needs.

Charles W. on

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Everything is great at this location

Kyland F. on

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These guys were awesome. Polite, very helpful, fast, just a solid experience overall. I don't typically write reviews but the customer service at this location deserves the recognition.

MARISELA R. on

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Desi J on

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The service is bad. Quotes one price on unit then charged another. Double charged on truck and now waiting on the refund. I would never use this location again.

CHRIS C. on

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Charles and Dion were very helpful. Great crew.

sabrina s. on

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Jamaad Parker...Was very professional and patient with me as well as accommodating ??

Sharon G. on

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Mr. Dyonn Thomas, who is the General Manager was very pleasant. He provided excellent customer service, was extremely polite, kept a smile on his face, and my truck was clean and smelled fresh. I loved the service of having the dolly already on the truck and pulled up front to get in for my convenience. This is the best Uhaul location I have ever rented from!

Thomas B. on

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John P. on

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The team was very efficient and handled themselves like professionals with every customer in the store. They called their regular customers by name and presented a very caring and quick response for each

Patricia C. on

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Just continue to welcome the client, giving them helpful tips, being polite and professional at all times. That's what I had received from your staff. Thank you for your great service, I am please !!

Patricia C on

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The young man that assisted me was very helpful and professional. I thank him for his service and sharing information about the self storage.

Kasi W. on

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Jessie R. on

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No improvement needed. Excellent customer service!!

Melody S. on

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shari d. on

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Brandon B. on

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awsome customer service very helpful in finding the Best truck to for my needs will definitely be back

Bernard B. on

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The only negative experience I had was the truck didn't work but they switch it out.

Joveta R. on

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Larry P. on

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The drop off location changed from the one that I had chose which was closer to my new place. I passed multiple locations to drop the truck to the changed location. Didn't feel like calling customer service again to change the location after I'd already did that. Other than that I had a good move.

ANTHONY O. on

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Very friendly and courteous team at this location, especially the manager.

Danielle J. on

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Billy W. on

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The manager and the yard man showed great professionalism. Goes to show that all our young black men have not fallen to the wayside. Keep up the good work guys. Uhaul acknowlege these young men. Keep then motivated morally and financially.

Bridget C. on

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Favorite location from which to rent. We have been renting trucks and storage from Uhaul for our business for years. By far, this location has the best staff and service! Thanks Dyonn and Jamad for always staying ahead of our needs. Great job on the spring cleaning Xavier! The place looks great!

Bridget C. on

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The staff and level of service provided are excellent. No suggestions for improvement. Dyonn and Jamad are superb representatives for Uhaul! Always a pleasure...thanks!

Vincent R. on

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KEVIN M. on

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Love these guys!!!!!!! AA Get your smiles here!!!!!!

KEVIN M. on

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Excellence in every way with Dyonn &Jamaad! Wonderful & always great to see them with their awesome smiles!!!! Totally on top of everything all the time!!!! Many Thanks!!!!!

Joseph C. on

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Advertise that you are there to serve.

Curtis B. on

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Russell D. on

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Dyonn was very professional.

JONATHAN V. on

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Outstanding crew! Always polite and accommodating. I rent with U-Haul every month and this is hands down the best! I would travel across town to deal with them.

CHRIS C. on

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Good people, excellent customer service.

Leo F. on

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Ronald B. on

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A well done job from the manager at all locations Forrest hill as well forest park

Kelvin L. on

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Didn't see the night drop key so I locked the keys in the truck. I was apologizing for the inconvenience but they took care of it.

Shyrell C. on

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Larry V. on

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MARGARET J. on

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WILLIE M. on

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WILLIAM S. on

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D'Mitri B. on

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Dyonn was very professional and his customer service was excellent. I don't think there needs improvement.

toby s. on

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Randy S. on

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Enriqueta d. on

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BELINDA F. on

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The customer service is Beautiful Spirit.

KORDREY W. on

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Jack W. on

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Dimitria T. on

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The guy that was there had great customer service skills and was courteous

Bridget C. on

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We use this location every month and frequently recommend this location to our colleagues and customers. Thanks to Dyonn, Jamad, Antonio and Tresmon for staying on top of all our business needs.

Bridget C. on

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Always a positive experience for truck and storage rental here. Dyonn and Jamad go out of their way to provide excellent service to their customers!

Anthony C. on

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Rachel S. on

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Dylon had a great personality. The wait was longer than I would have liked but hearing him talk to the customers that were before me was entertaining. I was able to bare the wait time because of it and it his customer service was excellent and made sure I was aware of everything.

Lisa S. on

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CHRIS C. on

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Erik H. on

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Andre K. on

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Very Professional Team from the call to make the reservation to returning the vehicle. Please maintain this awesome customer service experience.

George K. on

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KEITH S. on

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Monice P. on

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FRED L. on

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Stanley S. on

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It was a last-minute decision to move today but the staff was very friendly very helpful and I gained a lot a knowledge during this process

THOMAS C. on

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Marc H. on

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Monica L. on

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Online reservations should sync with in store system. Clerk had to create new reservation in store.

richelle c. on

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Betty J. on

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Jamaad was very helpful and thoughtful. The truck was ready when I arrived. He offered extra mileage in case I needed it and took his time explaining everything I needed to know!! He even brought the truck under the canopy to keep me from having to walk in the rain. Wonderful customer service.

Francis B. on

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Make the check out and check in process easier and faster.

Cam C. on

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U-Haul is a best place for anyone who want to rent a car for moving. Overall the price does not expensive, the car is clean and new, and it's customer service is great!

richelle c. on

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At this location everything is great, the manager and employees are very nice and respectable. They are a selective team...Keep up the good work...

Chris C. on

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Dion and his crew are great.

evelyn p. on

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Dylan was a great help you need more people like him

Joe P. on

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very friendly and prompt service

DOROTHY L. on

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i called the road side asst number because the van got stuck in be yard.the only complaint I have was they never showed up 3 times when the office dispatch them to my residence @ 6pm.I made serveraL call when they didnot show up.the road side asst rep followed up with serveral time to apolgized.finally around midnight they found someone to come out and pullled the van out for me.I suggest to never use the tow companies that fell me that day

guy s. on

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Corinne C. on

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Tail lights on dolly were inoperable.

KEVIN M. on

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Dyonn Thomas/General Manager - the ultimate in Excellent Service! He gets all the Gold Stars! A++++++ in every way! Above & Beyond the normal!

ANNE W. on

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I told several people about how nice and helpful Dyonn Thomas was. I would absolutely recommend this location to everybody and definitely would go there again if needed. Thanks Dyonn

Letitia C. on

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Very very please with Mr Parker the way he was able to multi task and give such personal service answering the phone,greet entering customers assists when co worker , and the greatest part was short wait time Great Customers Service.

joyce p. on

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A much better experience then my initial reservations. I showed up at S&M Auto on Hwy 42 and the rest is history. WORST UNPROFESSIONAL, UNCLEAN, AND UNSAFE PLACE I HAVE EVER BEEN TO. No office just a computer in a corner with about 15 cable wires hanging on the wall not attached to nothing.

Jasmine W. on

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EDWARD M. on

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I need a discount

Karol M. on

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Kantrelle S. on

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Great Customer service

parish g. on

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Customer service could have been better. She didn't tell me where to leave the key or show where the gas tank was.

Isa S. on

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Make sure the trucks are cleaned properly and if not you should offer your customers some type of compensation. the manager said we should have come back and showed him the filth but it would have cost me more gas mileage and time.

thaddeus s. on

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STANISHA T. on

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belinda f. on

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RICHARD R. on

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Rochelle G. on

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Ended up not needing the truck only got half my money back.

Kevin C. on

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MICHAEL A. on

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Lower the cost of using gas and mileage

JESSIE S. on

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For me. Everything was great. Good customer service. Thank u.

VINCENT W. on

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KRISTOPHER B. on

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Sandra L. on

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Elizabeth J. on

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When I picked up my truck on 11/11/16 at 5:00 pm. The representative was very professional, kind ,courtesy.

george b. on

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Chris C. on

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Fast and friendly. good customer service.

Chris C. on

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Dion is awsome. Great customer service.

david n. on

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CLEAVETTE H. on

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COLETTE C. on

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Antoine A. on

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Dorothy M on

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I had great service the staff was very friendly.

Darlene O. on

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Dionne is fabulous he knows the art of coustomer service. Two thumbs up!??

JON D. on

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The gentleman at the counter was extremely polite, knowledgeable, and helpful. He did an excellent job of helping us. And the gentleman who checked the truck back in was very polite and friendly as well. Great customer service...which is hard to find these days!! Great experience!! Thank you.

Terry M. on

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Nothing. I had no issues, and everyone was very nice, and took care of me.

Jacques C. on

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Marcus W. on

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Great service

earl j. on

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stop putting the price on the side of your trucks it's misleading, i was in a pinci and saw 19.95 on your truck. i went for it but it cost over 100.00$, if up front i be cool?

Terence H. on

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Desiree S. on

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I enjoy having 24 hours to move, I was told that is not possible any more!?!

Daniel A. on

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I had to rent it in a hurry and they gave me the chance to get a 10' van for the 4 hours I need it. My only question is why I didn,t receive a discount for the daily rate and had to pay 99 cents x mile! My rent was only 17 miles.

steve z. on

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Staff very knowledgeable & courteous. .

Ted B. on

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ERICA H. on

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Janet H. on

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I want UHaul to know that the staff there was awesome caring and concerned about me and my trip home and when I come back to Ga no matter where I live upon return that will be my store for my moving needs

AMBER E. on

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Karim S. on

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Jamaad was very professional. And sexy might I add ;)

Deborah S. on

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Customer service was excellent. The only suggestion I have and it's not customer service related. Instead of being charged for estimated miles, the company should charged for actual mileage used. For example, I estimated at 50 miles and I didn't use the entire 50 miles but I was charged. I feel customers should receive a refund for unused mileage.

harry v on

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THE ONLY WAY TO MOVE

Darlene O. on

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When I opened the rear door, the truck was fill of roaches. Very bad experience

SHARON C. on

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Love this place. Wouldn't go anthere else

Melissa M. on

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Need more agents to write contracts wait time was too long approx. 25 minutes but guy was courteous

Willie W. on

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Hector R. on

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DION OFFERED EXCELLENCE IN CUSTOMER SERVICE!

Bridget C. on

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Always a great experience here for both truck and storage rental. Dyonn always does a great job of managing all of our business needs. As always, thanks!

VERONICA H. on

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Dyonn is TOTALLY AWESOME, and his staff is AWSOME as well. I am wiling to come a cross town to get a truck from this location because the service is presented always with a smiling face and great attitude to serve. Thanks Guys U r Awesome. $ well spent!

Ronald W. on

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Was a wonderful experience thank you

Bertha G. on

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Everything was great. Customer service handled themselves very professionally explaining all points. Thank You!

Wesley P. on

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The other 3 locations in atlanta that i went to before this one wasted 3 hours of our time. They told us that they had the trailer and after waiting an hour to get it then they said they didnt have the one we needed.

Andre P. on

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I made a appointment online, staff got me in and out in no time, along with equipment that was ready. gentlemen on yard made sure trailer properly connected. Everything was excellent. Will use again

arlene f. on

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ASSIGNED PARKING FOR CUSTOMERS.

Bridget C. on

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Always recommend this location to friends and colleagues. Dyonn does a wonderful job of keeping ahead of our business needs. Jamad and Tresmon are very polite and service oriented.

Hector R. on

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GREAT CORTEOUS AN EFFICIENT SERVICE!

RODERICK M. on

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Always a great experience will continue to do business and recommend this location. Thanks allot

Chris C. on

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Dion Comma Charles and Andre are awesome with fast and friendly service every time I rent.

Michael R. on

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My rental experience is being investigated. My experience with Andre installing a trailer light system was pleasant, however my battery cables were not tightened properly and has cause me a great deal of anxiety.

Clarence J. on

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Kenneth S. on

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Was not very helpful.

James K. on

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Audrey S. on

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Better assessment of equipment prior to customer acceptance. The car toll trailer lights did not work; however, the rear, breaks, & signal lights worked. We had to drive from Forest Park, Ga to Valdosta, Ga.

Donna R. on

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Mark D. on

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Excellent customer service and professional associates. I was very impressed. Thank you

Novella S. on

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The only thing that I can suggest is maybe trying to hire more people in your peak hours or months however mr. Parker handled his customer service excellent I will go to that location just because his customer service skills were great

ELAINE R. on

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Professional staff, clean and friendly location. Thanks for allowing me to use a newly clean truck. I always use this location. Thanks again for all your help.

Quinetta B. on

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Customer did not leave a comment.

tina a. on

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Someone placed a large amount of boxes right as you come into the front door. This blocks your view of the cashiers and their view if you. This is safety concern for your cashiers.

Linda H. on

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Customer did not leave a comment.

edward g. on

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CHERYL C on

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the manager was rude

Timmie C. on

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Clarence N. on

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Rental truck was clean, but the seal around the driver's window was leaking water from the rain. Left arm and my shirt was wet.

gina b. on

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Nothing

Jose I. on

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Customer did not leave a comment.

Khayyam M. on

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Customer did not leave a comment.

DONTWIUS B. on

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Tyrice W. on

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There should always be room for improvement, however in this case, I don't see any. Great customer service and vehicles. I've rented from this establishment before which is why I came back again.....and will return in the future when needed. Thanks.

shaquala c. on

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My experience was very outstanding!

kwitessa t. on

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Customer did not leave a comment.

Bridget C. on

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We rent storage and multiple trucks from this location every month. Always happy to recommend this location to friends and colleagues. Thank you, Jamad for your awesome service!

Bridget C. on

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Always a great experience renting here. Dyonn does a great job of keeping things running smoothly for this small business. Antonio is always very polite and helpful!

derrick a. on

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U haul is great and I love them. I do not like the location choice of Midguard and I think it is a bad choice to do business with them. They are frauds sammers and they steal your money out of your account after you told them you were moving out. DO NOT USE MIDGUARD STORAGE my son is a student at FGCU. We told them our move out date the day we moved in as he is a student and we needed a place to put his stuff for two months. The scam is they NEED 30 DAYS NOTICE TO MOVE OUT. WE told them the day we moved in. Unbelievable and the do not return calls and if you have questions good luck. DO not use them

Chris C. on

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Dyonn and his team are fast, professional and friendly.

Ketasha S. on

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The guy that checked me in was awesome! But i was given a truck where the transmission is going out. Was difficult to drive with it slipping. Couldn't stop to bring it back because i was on a time limit. All trucks need to be examined before given out to customers.

Shronna H. on

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The service was excellent... Quick and to the point, I was off in no time. I will be back in a few months..

Chris C. on

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I always have the best experience at this location.

Chris C. on

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great service, great people. Deon, Charles and the rest of the crew are very professional

Michael W. on

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Keep up the good work

Asia B. on

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The person that assist me was very nice and knowledgeable

Kenneth F. on

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All's good

James D. on

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Customer did not leave a comment.

Sheila S. on

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Customer did not leave a comment.

Charles P. on

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Need more help ,had reservation ,still Took 1 1/2 hours to check out. Please get help !

Ajelique M. on

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Staff at this location were very professional and friendly but the truck provided needed to be serviced badly truck skipped a lot and was really loud, brake petal also seemed to be stuck.

Nikola D. on

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Customer did not leave a comment.

Jonna H. on

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Friendly and professional!

Angela M. on

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Customer did not leave a comment.

Robbin P. on

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Please stop harassing customers into expensive contracts when there are others available that are cheaper

Robert W. on

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Jamaad Parker is a great asset to your company. Very helpful and accommodating!!!! I employ over 700 people and Jamaad handles himself like I hope my employees would do.

elaine k. on

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Customer did not leave a comment.

Jasmine R. on

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Customer did not leave a comment.

Patricia M. on

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I was charged for fuel which surprised me since I have been renting Uhaul trucks for the past 25 years. I asked the person a question that checked me in and he immediately got smart with me and had a very nasty attitude. So the next time I need a truck I will use my company discount at Budget.

Garfield S. on

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Customer did not leave a comment.

Mario P. on

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Customer did not leave a comment.

joseph c. on

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Great service and great people.

TERRY F. on

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Customer did not leave a comment.

Homer A. on

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Ok

Jeffery P. on

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Customer did not leave a comment.

JARED S. on

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Nothing keep up the good work.

Michael H. on

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fast and efficient

John B. on

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My address in the computer is home depot address. I've called to correct it 3 times and still haven't changed. Now uhaul owes me a refund and mailed it to home depot. I called to fix that problem and still nothing again. It's only $7.00 but it's the point they can't wirk a computer

Shiquita P. on

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I hate the fact that the Uhaul I rented, had a blow out. That was not agood experience.

MAURICE J. on

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I don't think any improvements need to be made.

Jemol W. on

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Customer did not leave a comment.

Chris C. on

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GM and his crew were great as usual.

Ricardo J. on

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These people charge me double for one-day

Myron G. on

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Everyone was really helpful and knowledgeable

Stephanie T. on

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The Guys were very professional and polite. They made service suggestions that was strictly to my benefit ??

Thomas S. on

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Allow for drop off at the location that is nearest to the customer's move.

Lionel S. on

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I'm not sure you can. This location is one of the most professional office I have visited in many years. And I have purchased a few hitches, and rented tow dolleys, auto transporters, rented storage units and purchased items many years ago from one of your auctions. The customer service was excellent, professional and quick. I was on my way in just a few minutes that I thought they or I forgot something. Great job in selecting a great team of professional men I only wished I had on my team at the USPS.

shareef k. on

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make parking lot signs clearer and more apparent

Bruce C. on

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Customer did not leave a comment.

Ryan A. on

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Great customer service from everyone I encountered. The store manager was there when I picked-up my truck and he seemed to have a good rapport with the other employees. Good experience all the way around. I would not hesitate to rent a U-haul from this location again.

carolyn s. on

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Customer did not leave a comment.

Deborah B. on

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Customer did not leave a comment.

Bernard A. on

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Gen. Manager and his staff were outstanding, and they accommodate all of my requests. Thanks again.

COURTNEY J. on

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Dyon and his crew always provide good service

Sabrena V. on

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Customer did not leave a comment.

malik b. on

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Customer did not leave a comment.

Denise w. on

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I had a reservation and this was the 3rd spot in order to get the reservation fulfilled, I wound up with a bigger vehicle that I was told would be adjusted by the Traffic Control department to equal the cost of a 10' truck. That did not occur. I have rented from Uhaul in the past but this is the first time it was a horrible situation, I had people waiting 4 hours to help me move, I had additional commitments that I wound up being late to because I was running around trying to pick up a U-haul truck, If Uhaul really wants to make me feel better please fully refund contract number 91204191.

Max G. on

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Dyonn and jasmine were very helpful.

Francine A. on

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I had a lot of problems with the phone agents (except on great supervisor who tried to help) until I was so stressedbut when I arrived, the Customer facing staff at this location were stellar, so they restored my faith.

CHRISTOPHER M. on

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Customer did not leave a comment.

Brittany H. on

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When a customer shows up for a reservation to the address and you have the equipment to rent to them do so don't make them call and wait for a hr long phone call! You rent from that location.

Katrina N. on

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The office was scheduled to open at 9 am... I was due to rent the 26 ft van... Had to wait and HOUR for store to open LATE... 7/30/16 and then Had to wait another Hour in line to return the keys and get my change back... I was very displeased and expected to be accommodated for my time and discomfort for standing in line for an whole HOUR... AND waited outside an Hour... 470-303-0150 please call thanks

Mark Y. on

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I didn't like that i rented the unit for 39.90 for a day then was ask/pressured to bring back 12 hours early then she changed it to 5 hours early and didn't get any discount and then had to go rent another one some somewhere else to finish my job up. And was told that the 39.90 was only for 8 hours use thats bullshit because i pay by the mile . So no i wouldn't recommend uhaul to anyone any that experience.

Raymond M. on

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The truck was dirty when received and they want to charge me a 25 cleaning fee. The system was running slow so it took along time in line waiting but the manager was nice.

TAKESHA B. on

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CUSTOMER SERVICE WAS GREAT THANK YOU!!!

Chris H. on

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Customer did not leave a comment.

GEORGE A. on

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Maintain the customer care offered- professional, caring and most important knowledgeable about the products and services offered.

Justin J. on

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Extremely slow customer service.

sabur K. on

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Great customer service! I believe Dion (forgive me if that's not his name) was the rep that helped me and he was outstanding! My move went smooth! Thank you!

sarina n. on

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Everyone was awesome.

Jearl H. on

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Customer did not leave a comment.

connie a. on

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Customer did not leave a comment.

Bridget C. on

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Would and do recommend this location to friends and customers alike. Always a great experience renting from this location.

KEVIN M. on

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Dyonn Thomas makes truck returns to easy! He has the Very Best personally! Look forward to seeing him!

KEVIN M. on

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Dyonn Thomas makes this such a wonderful location! Thanks! So professional & thoughful in every way!!!!

KEVIN M. on

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Dyonn Thomas A+++++++! He gets the whole book of Gold Starr's! He always has a smile & goes above & beyond to make our life easier! The Very Best!

Chris C. on

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Dione is awesome! Great customer service.

Chris C. on

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Dion and his crew are awesome as usual. he makes everything so smooth when I pick up and drop off my trucks.

Robin C. on

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Great Service, Thank you

Joancia B. on

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Our move went quite smooth and our small truck performed quite well. Customer service went way beyond our expectation. The young man that waited on us was very courterous and professional and explained everything to us before we left. He acknowledged every customer walking through the door and was very conscious about our wait time. We were extremely pleased with renting from U Haul.

Steven H. on

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Customer did not leave a comment.

Juwhan A. on

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Customer did not leave a comment.

Olga D. on

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The General Manager Dionne was super helpful. Jamaad was very patient and professional. Both provided great and timely customer service.

Robert J. on

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Absolutely nothing. I was in and out in A matter of minutes. The clerk and the guy who brought the truck to me were courteous. I'd recommend this location to anyone.

Ray A. on

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Great service, very knowledgable

deborah w on

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Dyonn and his staff are amazing knowledgeable and helpful. They made my experience easy and fun and I would recommend them to anyone!

KECIA N on

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The level of service was great!

SHANNON J on

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The level of service was great!

SHONDRA C on

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THere should be a pro-rate policy. I was a patron for over 2 years and couldn`t get any portion of my rental rate back, after using the space for only a week in June.

DIONNA W on

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Dyonn was very professional and nice to every customer.The hours are great. 24 hour access could result in more break-ins while staff is not in the office or on site. :

TRENISHA M on

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Dyonn was very helpful

SHALENA B on

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It was good, excellent customer service

STANLEY A on

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Hello, to whom ever this may concern. I`ve recently checked out other facilities that were not as friendly as this one. Awesome experience.

TARA B on

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They need trash cans .. absolutely no where to trow trash away.. no choice but to carry it with you.

WAYNE B on

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Dyon and his co-workers were polite, professional, helpful,and pleasant even with those of us who were less than model-customers . Great job !!

PHILLIP P on

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Great facility and great staff.

ROBIN M on

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The staff at Thurmond Rd.were friendly and very professional. I live in the area and wud use the facility again. Thanks for all your help.. You guys ROCK!

DARIUS B on

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Overall Great Experience.

GURTHA S on

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Great experience,...thanks for accommodating!

TABITHA K on

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Didn`t have enough units plus when reservation was booked online was not told that units were inside the building

LINDSEY H on

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The store manager was awesome. He was very patient and helpful. His name is Dyonn.

SYRETE S on

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My Experience was GREAT!!! The Store Manager was very Professional and organized and his team was great as well.

GABRIELLE J on

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It would be nice to have a light inside the unit..my experience was good. Thank you and God Bless!

ALONZO B on

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Very nice n accommodating staff. A great asset to your company.

CESAR M on

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Friendly people, helpful.

ELAINE R on

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L FACILITY is well lit, staff was very friendly.

WANDA G on

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The staff person, Angelica was very helpful in assisting us in determining which storage space and rental truch would be best for our usage.

SAUNDRA F on

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the only thing I didn`t like and it caused me problems is the way you have to put the lock no room you can stand there for at lease 10 min. trying to lock your own lock really

CRYSTAL C on

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The manager Mr. Pye was AWESOME!

MICHAEL M on

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I wish the building and storage unit were in better condition. The area/location in Atlanta is not the most desired, but still. I was very happy with the price and the staff was outstanding!

KATINA R on

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Micheal is an excellent customer service rep and a very knowledgeable store manager

TAMARA T on

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staff was friendly and professional.

TERENCE C on

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The staff was very helpful, though I would prefer longer access hours to accommodate my business. Overall, though a very good option.

SHEILA J on

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Spoke w/UHaul mgr MikePye re: needing to move storage to MN. Mike was very helpful w/setting it up, keeping me informed w/ the process. I am very pleased with the service I received. Thank you!!!

FOLASADE A on

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The staff are awesome

JOYCE R on

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All persons were very nice

ASHIYA T on

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They charged my card without my permission. Enough said.

SUSAN R on

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Joseph Williams in Clarkston was extremely helpful to me during this process.

SUSAN R on

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Mike Pye has been wonderful in helping me with not only the pick-up delivery of the UBox, but also my shipment to Grand Junction, CO.

JIMMY S on

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Nice experience especially the mangerial staff.

CAROL P on

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Mike and the staff has always been great. I had one storage five years and another one approx. Two years. Never had a bad experience and they also went out of their way call before late fee added.

CAROL P on

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Mike and the staff has always been great. I had one storage five years and another one approx. Two years. Never had a bad experience and they also went out of their way call before late fee added.

DEBORAH A on

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I was happy with the service I received. They were very curteous and helpful.

CESAR M on

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Nice helpful people

SHELLY D on

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Great

DEONTA H on

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I like the storage facility staff at the Thurmond Rd location. Great Job Mike...

LARRY S on

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EXCELLENT PLUS!!!

CAPRISE R on

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The service was great. Mike was very knowledgeable and had great customer service

BRANDI C on

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I like the facility. It was clean and the people were helpful and friendly.

RAYSHEYA P on

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It was good. Thumbs up

VELINA D on

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Very friendly staff and very helpful

MARY W on

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Closed out box and still got harrassed about OVER-DUE account. Phone call to another person about my overdue account which was in no way true. I had to call back twice to clear up issue. Ridiculous

TERESA T on

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I received great service. They delivered and picked up the u-box when they said they would.

NICOLA W on

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Additional charges and no courtesy. After spending $3919.71, a little courtesy would be nice. I feel the extra umph to the business was missing. Instead, the WHAT experience, told but no referrals.

STERLING H on

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The manger mikeof the place is VERY VERY RUDE AND SMELL LIKE HE HAS BEEN DRINKING A KEG WHILE AT WORK!!!!!!!! All other employees are very nice and helpful!! Will never use that location again!!!

THANKGOD P on

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No lights in my storage but general lights in the walkways. The door has to be physical pushed and dragged to open. The door seats and drags on the floor to open or close.

ANTORIUS C on

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Mr. Pie is good an what he does and has excellent knowledge of the of the information which he provides

ANTORIUS C on

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Helpful

CARLA M on

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Michael Pye was very helpful and knowledge of products and prices. I would recommend U-Haul to friend. Thank You!

MICHAEL W on

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the service was excellent and manager very couteous

GLORIA H on

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your facility and staff were the one pleasant experience in a moving nightmare. You were great, thanks you for all the consideration and support that you offered.

CARLOS M on

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Thank you for all your help and providing professional service personnel with great attitudes and manners. I had hit a tough spot and youre team helped ease the situation.

JOHN H on

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Access hours are not good, when competition has 24/7 access. Won`t go there again

PORTIA T on

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IT MADE MY MOVING EXPERIENCE A BIT MORE PLEASANT! GREAT CUSTOMER SERVICE!

STEPHANIE B on

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I was every please with the service and they was every helpful.The best so far that i have came in contact with and movingstorage facility.

NAJEAMIA W on

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my experience was great not only was i able to rent a truck i was able to get a storage unit as well, thanks for the convience and easy way to move

APRIL W on

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Absolutely pass Ridiculous it was RID-DONK-U-LOUS. My reservation was for 9am. Due to system failure, my reservation was held up for over 2 hours. Due to time, the movers cancelled etc.

MARIAN B on

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The store managers customer service skills were excellent. Thanks for having such a great person representing the U-Haul brand name.

MARQUITA T on

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Manager need to learn how to speak to people!!!!!!!!!

MELISSA R on

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good

CONSTANCE K on

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this was so much easier than renting a truck and taking all of my things to a storage facility. Mike was incredibly helpful and very friendly.

CURTIS P on

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very good and kind customer service