Customer Reviews for U-Haul Moving & Storage of Forest Park

1,778 reviews

4374 Thurman Rd   Forest Park, GA 30297
(Across from the Auto Sun)

(404) 366-3620

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(404) 366-3620

4374 Thurman Rd
Forest Park, GA 30297
(Across from the Auto Sun)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Customer did not leave a comment.

Deborah A. 
Rating:
5.0

Customer did not leave a comment.

Valeria E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Erisha R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony A.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Eldred J. 
Rating:
5.0

Customer did not leave a comment.

joeshia K. 
Rating:
5.0

No comments

chanel B. 
Rating:
5.0

Customer did not leave a comment.

Nikki B. 
Rating:
5.0

Customer did not leave a comment.

Jalissa J. 
Rating:
5.0

Only complaint that I have is your equipment I don't know who you use for maintenance on your equipment but I have told this to several Representatives at several different locations that I have picked up a rental truck . Whatever company does the maintenance on the trucks need to look for a new one a lot of your trucks need alignment BAD.

STELLA H. 
Rating:
1.0

The guy that I rented the truck from should never be in costumer service.

PAUL M. 
Rating:
5.0

Cedric Horton is So wonderful! Always runs to check in my 26 foot truck. He never keeps me waiting is super efficient and great personality thank you Cedric!

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Brian B. 
Rating:
2.0

Mileage and gas on contract and way off. Mileage was over 30 miles off and gas 1.4 off. In addition, left front tire and right rear tire were bold and low air by more than half. I have added air on my own and pay the over price on gas. Ridiculous! I have a picture of odometer when I first got the truck. Totally different from contract.

Evaristo M. 
Rating:
5.0

The cost of per mile is too much! Why not go back to unlimited miles?

Waathiq A. 
Rating:
4.0

Things went great, no complaints

Patrice J. 
Rating:
3.0

Newer trucks and better instructions for self check in or online

Veronica J. 
Rating:
5.0

Customer did not leave a comment.

styron t.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Johanna C. 
Rating:
5.0

The young gentleman was very helpful and a pleasure to work with. This rental was just a little motorcycle trailer, but I have rented many times at this location and have always been pleased with the equipment and service. Ron Watson

ronald W. 
Rating:
5.0

Everything went well.

Kathryn W. 
Rating:
5.0

The customer service at this location was excellent! The two employees working were so kind and helpful. I will definitely recommend this location to others in the Atlanta area

Anna G. 
Rating:
3.0

Customer did not leave a comment.

Melvin V. 
Rating:
5.0

Customer did not leave a comment.

Shanrekia S. 
Rating:
4.0

This was my first time using U-Haul and I was pleasantly surprised at how easy it was. From reservation to return no problem.

Cheryl W. 
Rating:
5.0

It was a very good experience the manager was great he was very helpful and answered all my questions I will definitely go back to Thurman Road location in Forest Park

karen H. 
Rating:
5.0

Customer did not leave a comment.

Wilton E. 
Rating:
5.0

Customer did not leave a comment.

Yana H. 
Rating:
5.0

Customer did not leave a comment.

Frederick Corey B. 
Rating:
1.0

Mr.Cedre the Manager,have a unlike Attitude.Mean face expression.unlikable Not Professional,with the position he have. Ms.S.Robinson

SANDRA R. 
Rating:
5.0

Customer did not leave a comment.

Jorge T. 
Rating:
5.0

Customer did not leave a comment.

Rodrick B. 
Rating:
5.0

Customer did not leave a comment.

TAMMY D. 
Rating:
5.0

Customer did not leave a comment.

Derrick C. 
Rating:
5.0

Customer did not leave a comment.

Gloria S. 
Rating:
5.0

I'm always impressed with the assistance they give .Now that they gotten rid of a few that had some snobby attitude, overall I do like this location and it's staff. Thanks much

Samuel G. 
Rating:
5.0

Cedric was on point throughout the entire process. Very polite, knowledgeable and helpful. Give this man a raise!

Scott G. 
Rating:
5.0

Customer did not leave a comment.

lasandra B. 
Rating:
5.0

Excellent customer service always satisfied

Kenneth B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

margaret F. 
Rating:
5.0

Hold wat u got.

WINFRED G. 
Rating:
5.0

Cedric is absolutely wonderful! Super fast great personality! He gets all the gold stars thank you

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Maria F. 
Rating:
5.0

You can find a way to process the information to rent the equipment such as additional contact info and the question about boxes, pads, helpers, etc

jerry A. 
Rating:
5.0

Very professional staff

GEORGE T. 
Rating:
4.0

I bought a storage unit I only used it for a week, why didn't I get some kind of refund?

Benjamin S.  |  Overall Experience 
Rating:
5.0

Wonderful & Super fast return!

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn S. 
Rating:
5.0

Customer did not leave a comment.

BRENDA K. 
Rating:
5.0

Customer did not leave a comment.

Benjamin S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Davida C. 
Rating:
5.0

Customer did not leave a comment.

peggy T. 
Rating:
4.0

Customer did not leave a comment.

Melody C. 
Rating:
5.0

Great Experience

Jerry A. 
Rating:
1.0

My truck was originally scheduled to be picked up at the Eagles Landing Parkway location but they gave away the truck that I had reserved. Was then sent by someone named Robin in customer service to Candler Road location to pick up a truck. When I got there they had trucks but could not rent them because they had no catalytic converter. Was then Guided by someone in customer service to the Forest Park store where I finally received the truck

Sherry L. 
Rating:
3.0

I told the customer service person the tires needed air..she said it was the settings left front and right rear back. It was drizzling rain it made me nervous driving it. By the time I returned it they were almost flat! I did not feel safe so I returned it early and will rent from some other place.

Carmen R. 
Rating:
5.0

Customer did not leave a comment.

Cedrick F. 
Rating:
2.0

The vehicle was damaged badly!

Mitzi A. 
Rating:
5.0

Customer did not leave a comment.

Ronald Johnson J. 
Rating:
1.0

The manager was rude and charged me for another day even though the equipment was dropped off prior to the due date. When I tried to discuss the additional charge, he was patronizing and told I "you'll be alright". I can't believe this person is a manager. I had to call the main office to get my money refunded.

LaJohnda W. 
Rating:
3.0

The van I rented had a damaged tire and was not detected until I mentioned the issue. However, the staff was friendly and remedied the situation. Unfortunately, the replacement cost me more and was not clean. My recommendation to use this location is based on availability and a new supervisor.

DENISE F. 
Rating:
5.0

There is no need for improvement Customer service was great

David J. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
2.0

Customer did not leave a comment.

LASHANDRA W. 
Rating:
5.0

Customer did not leave a comment.

Tammie P.  |  Overall Experience 
Rating:
5.0

Friendly, Informative; Patient..thank you again

myrna M. 
Rating:
5.0

The manager the was knowledgeable and great will definitely go again

kareem C. 
Rating:
4.0

Customer did not leave a comment.

ESSIE J. 
Rating:
5.0

Customer did not leave a comment.

Geoff A. 
Rating:
5.0

Good job guys

Martin K. 
Rating:
5.0

None

Mike N. 
Rating:
5.0

Customer did not leave a comment.

Essie H. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

TOWANA R. 
Rating:
3.0

Customer did not leave a comment.

Tony W. 
Rating:
5.0

Customer did not leave a comment.

Freda W. 
Rating:
5.0

The Service Rep was very accommodating by compensating for the store not opening on time. He helped with the reservation, got me through the process rapidly and applied a discount to the price for my time and troubles. Really appreciated him, as I found this to be an appropriate response to what had occurred.

Cori B. 
Rating:
5.0

Great staff support

George E. 
Rating:
3.0

No comments

Mary B. 
Rating:
5.0

Customer did not leave a comment.

russell L. 
Rating:
1.0

Customer did not leave a comment.

Derrick J. 
Rating:
1.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Canaan Green makes returning a truck super easy and fast. So wonderful and helpful! Great communicator! Beware that when making a reservation or renting a truck that you tell them a specific location you want to return it to. I made the mistake of saying to a specific city Dawsonville Georgia. Showed up at the U-Haul location in Dawsonville closest to me only to be told I was going to be charge $75 for not returning to the correct location. U-Haul takes it upon themselves to dictate to return to a specific location After you rent a truck.However on the rental contract it never specifies return to a specific U-Haul location in the city you want to return it. This is so very unfair of U-Haul and U-Haul neither on the rental agreement by email by phone or text let you know in advance where to return it. They charge you a $75 fee even though you return it to a location closest to you in the city you stated on the original contract you were returning it to.

Kevin M. 
Rating:
5.0

Canaan Green is so wonderful & fast!!!!!! Gets all gold stars

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Jason M. 
Rating:
5.0

Customer did not leave a comment.

Leon W. 
Rating:
5.0

good

Tony W. 
Rating:
5.0

Customer did not leave a comment.

Sheryl L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
3.0

I was charged an after hour return fee although I returned the truck within the hour. Was asked to leave keys on desk while helping another customer and then check me in late to charge fee. Feels like a scam for revenue

Antonio C. 
Rating:
1.0

Reserved items went to pick up particular item and they didn't have I received smaller trucks from all up storage cost me more more trips and couldn't fit my furniture inside

Stephanie J. 
Rating:
5.0

When I came back to return the equipment the power was off that's a little strange for the power to be off

STELLA H. 
Rating:
5.0

Customer did not leave a comment.

Ashleigh H. 
Rating:
4.0

I put belongings in storage almostv2 years ago. Ibdid not go and check on the items or add extras. When I opened my unit. It was good. A couple of spider webs but good.

Helen G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAMOND B. 
Rating:
5.0

Customer service agents were excellent

Arthur H. 
Rating:
1.0

Make sure a representative comes out to do a walk around when you pick up the truck. I was charged $1200 for a dent on the bumper that I didn't do.

Kayvon S. 
Rating:
1.0

The equipment was turned and falls apart, the location does not respect the time of opening the office. Was 2 hrs late to open, I was also wrongly changed for 2 days because they failed to open the office and I left after waiting for 2 hours

UCHE O. 
Rating:
5.0

The customer service from kelsi was exceptional. She made the process very easy. I would definitely use this location again.

Chad A. 
Rating:
5.0

Everything was perfect

KIMBERLY M. 
Rating:
5.0

Customer did not leave a comment.

CALVIN W. 
Rating:
5.0

Customer did not leave a comment.

Jerry B. 
Rating:
5.0

I had a great experience so I would not recommend anything

ray S. 
Rating:
5.0

Canaan Green should be promoted to a store manager! Awesome people skills! Always a positive attitude and super fast! He gets all the gold stars!

Levin M. 
Rating:
5.0

The truck brakes were bad

Mishaun W. 
Rating:
5.0

Customer did not leave a comment.

russell L. 
Rating:
5.0

Customer did not leave a comment.

IRA B. 
Rating:
4.0

Make sure you have a foolproof system to verify that the actual equipment is where it is supposed to be before sending the customer on a hunt that eats up valuable time and resources. Thank you!

Audrey T. 
Rating:
5.0

I was completely satisfied--nothing needed.

VERONICA R. 
Rating:
5.0

Customer did not leave a comment.

KAMERY C. 
Rating:
2.0

Customer did not leave a comment.

DEMETRIUS W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SABRINA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Doris D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Fabian R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa W.  |  Overall Experience 
Rating:
5.0

Kevin Jackson is outstanding. U-Haul is lucky to have him on their team

laura s.  |  Overall Experience 
Rating:
5.0

Great

Herold F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dyiimela J.  |  First Impressions 
Rating:
5.0

The staff was always so helpful and attentive. I never had a problem with help if I ever had a problem. They were so accommodating. If I didn’t have to pay I would love to stay and visit. I would definitely come back if I needed to and recommend it to others.

Alicia J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL J.  |  Overall Experience 
Rating:
5.0

Great job

Demain S.  |  First Impressions 
Rating:
4.0

Everyone was friendly and professional

Yolanda T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BERNARD S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Michael L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rico H.  |  Overall Experience 
Rating:
3.0

It has a couple roaches when I moved but that’s normal with different things being stored. Simone is the GREATEST! Make him your face for the ENTIRE COMOANY

JASMINE Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

latonya t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila F.  |  Online Move In 
Rating:
5.0

Great customer services

latonya t.  |  First Impressions 
Rating:
5.0

Xavier and Simone were awesome, very professional, excellent customer service and very friendly. The facility is clean and secure.

Melanie E.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Deon c.  |  Overall Experience 
Rating:
5.0

I was very impressed with the service provided by the staff, as well as the cleanliness of the storage facility. As someone who moved from out of state, I was so pleased to have been led to this facility. Based on the professional service provided and friendliness of the staff, especially Simone, I HIGHLY recommend this facility. Thank you for making my transition to Georgia a pleasant one.

Debra P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MAX D.  |  Overall Experience 
Rating:
5.0

The staff are very professional and always got a smile. They are very helpful.I will definitely recommend this location.

Earl R.  |  Overall Experience 
Rating:
5.0

Your employee Simone at the Forest Park office is one of the kindness and friendliest person I have met. I always use U- Haul for my moving. He is different from others that I have met. Simone is the best. Thank you Simone

Peggy A.  |  Overall Experience 
Rating:
5.0

The unit was spaceous, convenient. The staff was very professional, and courteous. I have dealt with U Haul for over 35 years, and I must say this location was very different from the other locations I have been to. They were amazing in comparison to some other I Haul staffing. Thanks

Wanda D C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

johanna W.  |  Overall Experience 
Rating:
5.0

Staff has always been professional, friendly and helpful. Best choice I made storing my items here.

Myra W.  |  Overall Experience 
Rating:
1.0

Cashier/customer service worker didn't give me what I ask for far as storage size ,price, rented a truck,because of her negligence, had to make 2 unnecessary trips with uhaul w/o compensation,

Ladrienne W.  |  First Impressions 
Rating:
1.0

There was no one available after hours. They were rude and ghetto.

Shatara T.  |  Overall Experience 
Rating:
5.0

The storage was well lite and always very clean. The staff was always very helpful and friendly I have purchased boxes, tape, bubble wrap ask any questions they were always very helpful. Love this

Portia R.  |  Overall Experience 
Rating:
5.0

Simone Hill and all of Uhaul staff has always been do courteous snd helpful with my payments sd well assiting me with moving out.

CHERYL S.  |  Overall Experience 
Rating:
5.0

They treat you like Fam and will work with you even though your personal financial matters have nothing to do with them. Big Ups to Xavier. THANKS U-HAUL

JACQUELINE H.  |  Overall Experience 
Rating:
5.0

Excellent service no complaints

Gwenette O.  |  First Impressions 
Rating:
1.0

The two guys who are certified workers are not great they didn't greet me had a attitude the whole time and gave me the wrong answer they are only friendly to certain men's no female

Taquaria R.  |  Overall Experience 
Rating:
5.0

Great customer service

Tajuana F.  |  Overall Experience 
Rating:
5.0

I had no issues in the two months I used the storage.

Cortney O.  |  Overall Experience 
Rating:
3.0

My storage unit had water damage and I was not notified. I lost a lot of my possessions because of a roof leak.

EILEEN C.  |  Overall Experience 
Rating:
5.0

Came to this location everyone was very respectful and helpful. I thank them for their professionalism and everyone did what they could to help me and make me feel comfortable.

Jeremiah J.  |  First Impressions 
Rating:
4.0

NA

Joshua C.  |  Overall Experience 
Rating:
5.0

Very courteous and helpful. Took the time to show me my space and how my card works. He was very helpful .

Kathy M.  |  First Impressions 
Rating:
5.0

The entire staff was extremely nice patient and knowledgeable about the store policy, procedures and equipment. There suggestions were very helpful about the storage space I needed. Thank you!

KIMBERLY J.  |  First Impressions 
Rating:
5.0

The most pleasant accomadating staff. I do a lot of business with U haul stores cross country and they are the Best❤️ Thank you

MONICA L.  |  Overall Experience 
Rating:
4.0

Thanks so much wonderful space

Aminah Y.  |  First Impressions 
Rating:
5.0

Outstanding customer service.

CLINTON G.  |  Overall Experience 
Rating:
5.0

Everyone there was awesome. Especially Anthony excellent dude with exceptional personality.

Stadon C.  |  Overall Experience 
Rating:
5.0

The manager and employees were very pleasant. The unit was clean. I never had a problem the short time I was there. I just loved the manager, such a humble individual. It was a very nice experience!

ROBERTA H.  |  Overall Experience 
Rating:
1.0

My reservation was cancelled without notice or consent.Missing my 50 dollar guarantee.when I picked the truck up the miles were 130 miles over the amt listed overcharg ,no hand truck was in the truck.

Ana A.  |  Reservation 
Rating:
2.0

Never reserve at a location before calling. I went to 4 different locations to pick up a uhaul and drop off. They scheduled me to pick up at places that had no truck or no longer did uhaul. Waist.

Jessica M.  |  Reservation 
Rating:
5.0

I really appreciated the manager Anthony for how he helped me get my situation straightened out. He really went the extra mile!

ETOYE L.  |  Overall Experience 
Rating:
5.0

none

Darvis W.  |  Overall Experience 
Rating:
5.0

Everyone was very nice and helpful

KELLI D.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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  • Self-Storage

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  • Propane

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