Customer Reviews for U-Haul Moving & Storage of Forest Park

1,540 reviews

4374 Thurman Rd   Forest Park, GA 30297
(Across from the Auto Sun)

(404) 366-3620

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(404) 366-3620

4374 Thurman Rd
Forest Park, GA 30297
(Across from the Auto Sun)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Where do i start…. The front desk person was the absolute worst!!! He sat and talked on his phone while talking to me. I was the only person in the store instead of him walking out to the truck to get me to the right one he say on his butt gave me the keys and stated it's over there SMH I looked and started over where!!!! Look can a supervisor give me all ASAP it's toooo much to type

BONITHA J. 
Rating:
4.0

Customer did not leave a comment.

Jacqueia J. 
Rating:
5.0

Customer did not leave a comment.

Fabian R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theresa W.  |  Overall Experience 
Rating:
3.0

Well wen booking you need to make sure there are trucks available and working I made two reservations in two days and was let down by both of your uhaul carriers

DELDRA G. 
Rating:
1.0

I had the most inconvenient experience. I signed up online to pick the uhaul in one location and drop it off at another location. The uhaul representative deleted my online reservation on accident and when I tried to drop off the uhaul at another location, they refused because of the error. I had to drive 40 minutes back to the original location. I was also charged for equipment that was not given to me to use.

Seangmany L. 
Rating:
2.0

The service was terrible. We came back on time and was charged an extra $67 with no explanation. We paid for a hand truck that wasn't on the truck at all. The workers were unhelpful with instructions on returning the truck. I wouldn't recommend this to anyone.

GERCIO G. 
Rating:
5.0

Kevin Jackson is outstanding. U-Haul is lucky to have him on their team

laura s.  |  Overall Experience 
Rating:
5.0

There did good job

IBRAHIMA S. 
Rating:
5.0

All of the staff were extremely knowledgeable and courteous, but Xavier Wright went above and beyond and gave me the best UHaul experience I have ever had! When it turned out that I needed extra days and miles, he was more than happy to help me. I have already recommended this location to 3 of my friends based on the treatment I got on this rental. Kudos to Xavier and the rest of your staff at the Forest Park UHaul facility!

ELIZABETH L. 
Rating:
5.0

Customer did not leave a comment.

Tyneka S. 
Rating:
5.0

Customer did not leave a comment.

RUBEN D. 
Rating:
5.0

Customer did not leave a comment.

NASHONDA R. 
Rating:
5.0

Great

Herold F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thi D. 
Rating:
1.0

I'm emailing you guys to tell you how disgusted,  ripped off and deceived U feel dealing with this company and this is definitely the last time. Is it because I rented a truck/storage from a hood area???  I was NEVER told that over 50 miles the $.79 a mile would jump up ridiculously and when I asked Lee (the guy I returned the truck too,  he couldn't even tell me what the price jumped to and was short with me as if I wasn't spending my hard earned money. I also rented a unit,  another huge mistake. The 1st one I chose was too small and the young guy that assisted me promised upgrading would work out better for me and it didn't... I had to rent another storage somewhere else to fit my belongings. To add insult to injury,  you guys don't refund,  my stuff wasn't even there 24hrs. A roach fell on my daughter as well while we where there and now I'm also afraid for my stuff. I WILL NEVER RENT FROM YOUR COMPANY AGAIN! A fucking rip off. I feel raped. I'm a single mother,  trying to make it in covid times, who just got a 60 day notice to move due to the owner wanting to sell and now you guys! Way to go Uhaul for kicking someone who was already down and out! I'm going to share my experience with everyone I know and then some!  I'll be sure to move my belongings before the month is up!

KEISHA M. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
1.0

Service was horrible didn't have any staff but one person working. And really didn't have any equipment that worked.

Seth H. 
Rating:
2.0

I returned truck two days ago and just getting a call about when will I turn in truck

TRAVIS C. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
4.0

Customer did not leave a comment.

ROSA P. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
3.0

I was over charged for fuel. I sent an email with the fuel and miles meter readings before and after disputing the charge, however no one has acknowledged or responded.

Regina M. 
Rating:
5.0

Customer did not leave a comment.

TONY W. 
Rating:
1.0

Uhaul needs to improve on there customer service both location don't have customer service training and lack in respect with customers this will be last and final time dealing with them

Seth H. 
Rating:
1.0

My reservation was somehow not complete and I had to go to this location.. This cost me almost 3 hours in time even though I had a truck reserved at my original location a week prior. There was one person at the desk here and he was on a personal call the entire time I was checking out, I had to buy my own floor dolly since they had none for rent, and I was also not given my furniture pads in the order which I didn't realize until it was too late, but if the employee wasn't distracted by his phone call he probably could have done a better job to ensure everything was in order. Furthermore for some reason after the original pickup place screwed me over, I had to call customer service who for some reason used this pickup location as the drop off instead of the one I had originally chosen almost causing an extreme hassle.

SHANE V. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
1.0

Customer did not leave a comment.

VICTORIA J. 
Rating:
4.0

Customer did not leave a comment.

ANDREW S. 
Rating:
3.0

Customer did not leave a comment.

christi S. 
Rating:
3.0

Make sure the trucks are available when/where they are reserved. I was told the day of pickup that the pickup location had changed—25 miles away. Finding the location was an ordeal! Monique (customer service) deserves a raise. She arranged pickup and saved the day!

STEVEN T. 
Rating:
1.0

U-Haul charged my account $2,883 for one day in town rental by mistake and froze all of my accounts

RICKY L. 
Rating:
5.0

Amazing customer service , I really appreciate the young gentleman who help us out that evening ! I can't remember his name && it's not on any of my documents but he was EXCELLENT!! Thank You So Much

SHA-TEL P. 
Rating:
5.0

Customer did not leave a comment.

TAWANNA I. 
Rating:
4.0

Customer did not leave a comment.

LUIS G. 
Rating:
1.0

The manager of the store is who helped me to my surprise. He acted as if he didn't want to be at work Saturday morning. The truck passenger door was broken so passenger had to crawl over to get in and out. I paid for a utility dolly that was not on the truck. Neither my son nor myself remembered to verify dolly was in the truck or even pulled out for us to take. So that meant my guys had to work extra hard to move these items.. upon return of the truck the guy was extremely helpful and friendly end of transaction was great.

HENRY P. 
Rating:
3.0

Too expensive for short term rentals.

Luther H. 
Rating:
1.0

Uhaul pick up was not marked at all nor had visible Uhauls. The local physical locations had no knowledge or insight to help us. The directions given did not lead to the right location. The staff was unfriendly and on their phones while we were trying to get assistance at the Flat Shoals location. Ended up being a 3 hour goose chase and losing a lot of the day. Once we finally found it, the code given did not work. Uhaul should ensure the private/pick up locations have specific directions to the key box or at least a source that employees can see.

SYDNEY L. 
Rating:
5.0

A good experience. Both employees were friendly and courteous. The worked hard to get me in and out as quickly as possible. I am very please with the service I received.

William S. 
Rating:
5.0

Customer did not leave a comment.

Dyiimela J.  |  First Impressions 
Rating:
5.0

The staff was always so helpful and attentive. I never had a problem with help if I ever had a problem. They were so accommodating. If I didn’t have to pay I would love to stay and visit. I would definitely come back if I needed to and recommend it to others.

Alicia J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LONNY D. 
Rating:
1.0

I got the truck empty on the red line and they still was trying to charge me and it was no drop box for after hours drop off

JAMELLE K. 
Rating:
3.0

Customer did not leave a comment.

MELISSA W. 
Rating:
5.0

The Uhaul representative that assisted me was professional, friendly, and knowledgeable. I appreciated his positive demeanor. He was quite helpful and is considered a great asset to your company.

Kimberly G. 
Rating:
2.0

Does not handle reservations well

TEKISHA J. 
Rating:
1.0

I honestly don't think I've ever had a worse experience at any place of business in my entire life. This location should be shut down. I'm still waiting on my refund after having my life put in danger. I'm over it. Please just give me my refund so I never have to think about uhaul again in my life.

KHIRY B. 
Rating:
1.0

The person that was at the front desk he was very rude. He wasn't helpful at all.

TAWANNA I. 
Rating:
4.0

Customer did not leave a comment.

KENDRA P. 
Rating:
1.0

I return the items the next day the agent told me drop on the yard and will send a confirmation it was returned the agent never did send the confirmation I got charged for 3 extra days , still can't get my refund back for the extra days .

JEAN V. 
Rating:
2.0

Customer service is great. The U-Haul trucks are out dated and not enough 20 trucks in for 2 to 3 bed rooms...

CAROLYN C. 
Rating:
5.0

Customer did not leave a comment.

LEROY D. 
Rating:
4.0

Smile more, get personable with the customer

LEONARD R. 
Rating:
2.0

The truck we received a homeless person was living in the breaks did not function well the overall truck was in poor condition also they cancelled reservation because we were late getting there at the pu time. No phone call to see if we still needed also they would not charge the cc I used to secure reservation so when my driver showed up he could not get the rental. Poor customer service and online rental

MICHAEL J. 
Rating:
1.0

The worst experience I have ever experienced. The general manager Simone helped me but my issue still haven't been resolved yet.

MIYORI H. 
Rating:
5.0

Customer did not leave a comment.

Jacob G. 
Rating:
4.0

Customer did not leave a comment.

NATAKI G. 
Rating:
4.0

Customer did not leave a comment.

AARON H. 
Rating:
4.0

I do no like all the digital interaction. The van was clean on the inside but not the outside. Good customer service.

ROSALYN H. 
Rating:
5.0

Customer did not leave a comment.

LEROY D. 
Rating:
5.0

Customer did not leave a comment.

MARILYN S. 
Rating:
5.0

Customer did not leave a comment.

SANDY C. 
Rating:
3.0

Customer did not leave a comment.

GEORGE B. 
Rating:
3.0

Customer did not leave a comment.

EDDIE H. 
Rating:
4.0

Customer did not leave a comment.

HERBERT K. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Hire more people and pay a little bit more money for a limo better service

AUBREY R. 
Rating:
4.0

Customer did not leave a comment.

Andrea F. 
Rating:
5.0

Canaan Green is wonderful in every way!!!! He is amazing! Gets all the gold stars! He makes renting a truck so easy and so simple. He always stays so calm and caring every time I rent a truck from him after doing the Atlanta exhibition center. Very professional no nonsense super super super fast. Thank you I look forward to seeing you every month on Sunday! Great listening skills and very professional!

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

JERRY M. 
Rating:
5.0

Customer did not leave a comment.

STEPHANE A. 
Rating:
4.0

The customer service gentleman was very friendly during pickup and drop off.

VALENCIA S. 
Rating:
5.0

Customer service

MICHAEL J. 
Rating:
1.0

I had to put my other equipment up from other locations the truck was dirty in the back as well as the front cab

Desiree H. 
Rating:
2.0

Our Church rents from this location once per month for our food pantry. The equipment has been less than satisfactory, poorly maintained, and in need of maintenance. The last rental broke down! We would like to continue utilizing this location but will not continue to do so if maintenance issues continue.

Rickey S. 
Rating:
5.0

Customer did not leave a comment.

ADE F. 
Rating:
5.0

Indicators/lights for the oil, and security restraint maintenance were on.

Brenda W. 
Rating:
5.0

Customer did not leave a comment.

CHARLIE S. 
Rating:
5.0

Outstanding service at this location

KENNETH T. 
Rating:
5.0

Not a thing customer experience, excellent 👍 👌 Thanks Ms Sandra Robinson

SANDRA R. 
Rating:
5.0

Customer did not leave a comment.

CARLOS H. 
Rating:
4.0

The windshield wipers were almost nonexistent and desperately needed to be replaced. They need to be checked on a regular basis and replaced accordingly with a quality product to avoid putting the customer/driver into a dangerous situation when there is inclement weather.

John M. 
Rating:
5.0

The staff was excellent and helped me through my whole rental process. I would hightly recommend this location.

Lawrence M. 
Rating:
5.0

Keep up the good work by keeping me happy as a customer

HORACE F. 
Rating:
5.0

The person helping me with my pick up was wonderful. I was having issues and he was always professional. He was very knowledgeable and even corrected an issue with the truck. He was awesome!

ALYSSIA B. 
Rating:
5.0

Everything was on point thanks for great customer service Simon it was nice meeting you job well done 💯

TANEKA S. 
Rating:
4.0

The back of the van could of been cleaned a little better.

NICOLA V. 
Rating:
5.0

Customer did not leave a comment.

ERSKIN H. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

JOSE V. 
Rating:
3.0

Customer did not leave a comment.

VANESSA H. 
Rating:
3.0

Customer did not leave a comment.

TRAVIS C. 
Rating:
1.0

Customer did not leave a comment.

Taquita E. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Excellent

KYLE M. 
Rating:
5.0

Customer Service was Excellent! Antonio and Canon were very knowledgeable and assisted me throughout the entire process. The installation process was thorough and very quick!

Jessica F. 
Rating:
4.0

The trailer was dirty. When i cleaned it out there were bugs. i had to place a fogger in the trailer. It rained and i had several wet items in the trailer. i could not tell where it came from.

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

TEVARUS T. 
Rating:
3.0

I reserved online. I did not accept CDW. When picking up vehicle I did NOT accept CDW. When dropping off vehicle at end of rental only 1 employee present. Since my credit card was on file I handed over keys and was told I would be sent receipt. I was billed for CDW after rental was complete . I believe add on unauthorized charges are illegal. I don't appreciate a company to take liberty to overcharge and or add on charges because you are in possession of my credit card info.

JOSEPH F. 
Rating:
3.0

Customer did not leave a comment.

Benjamin R. 
Rating:
3.0

It my family two days to get a rental we were sent on a wild goose to different locations some that weren't even in business anymore. The owners of some locations were very rude and kept moving or reserveration to different places. Some of the places hadn't been open in years. It was very frustrating and I won't recommend uhaul to anyone nor will I use them again.

OLIVIA H. 
Rating:
4.0

Staff was very professional and prompt in providing services. Quick process in and out fast.

DEVIN O. 
Rating:
4.0

Customer did not leave a comment.

PETER R. 
Rating:
1.0

Rude customer service

Marta C. 
Rating:
5.0

Customer did not leave a comment.

Jamyra H. 
Rating:
5.0

Great job

Demain S.  |  First Impressions 
Rating:
5.0

Excellent service no complaints

Gwenette O.  |  First Impressions 
Rating:
5.0

Very courteous and helpful. Took the time to show me my space and how my card works. He was very helpful .

Kathy M.  |  First Impressions 
No reviews have been submitted for this location.

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