Customer Reviews for U-Haul Moving & Storage of Framingham-Southborough

202 reviews

15 Pleasant St Connector   Framingham, MA 01701

(508) 283-4006

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(508) 283-4006

15 Pleasant St Connector
Framingham, MA 01701

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I HAVE BEEN OVER CHARGE. THE EMPLOYEE NAME TY JESSEE CHARGE ME $131.00 INSTEAD OF THE RIGHT AMOUNT. I WONDER HOW MANY TIMES, HE HAVE DONE THAT. AND THEM, IN MY BANK ACCOUNT APPEARS LIKE IF I RENTED SOME WHERE ELSE. WHEN IT WAS AT THIS PLACE. HE BETTER REFUND MY MONEY.

angela M. 
Rating:
5.0

Customer did not leave a comment.

tamika w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL F.  |  First Impressions 
Rating:
5.0

Very friendly and helpful

JAMES R. 
Rating:
5.0

The gentleman was very friendly helpful and courteous

NASARIO F. 
Rating:
5.0

Customer did not leave a comment.

Fengnan Z. 
Rating:
5.0

Young lady (Tatiana, I believe) was very helpful upon pick up and even stayed a little after closing (5pm) to help check out. She even went out of her way to refund me an item I rented but never used. Thank you so much!

CRISTINO H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT E. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

Edson S. 
Rating:
1.0

Passenger seat belt locked behind the seat,, very unsafe. 4 U-Hall employees busy with other couldn't perform truck inspections when return. I was unable to inform the person who it was paying for rental. I am very disappointed with reckless performance of the employees. Four people in front of me and none of them could perform final inspection and give the final rental price. They promise to email me final price and as of right now I don't have such email

EDUARDO V. 
Rating:
5.0

Customer did not leave a comment.

HECTOR C. 
Rating:
1.0

Brand new track was nice. Experience getting truck was a nightmare. I reserved a 15 foot track one month in advance at a staffed 7am location to be able to not need the 24/7 access. Two days before pick up I was told my location would not have a 15 foot truck available and I could go to a slightly farther away location and do a 24/7 pick up. How this happens when I reserved the truck a month in advance is quite annoying. Morning of pick up 24/7 does not work. 10 minutes on hold later I am told my original location now does have the 15 foot truck. I get there when they are supposed to open at 7am and no one is there. This is a large storage and rental facility and not just a small business location. Another 10 minute hold on a phone call and the service line is then contacts the GM of the location. Finally someone arrives at 7:45am to open. All said and done, I was almost one hour behind schedule with completely unneeded stress and frustration.

Scott E. 
Rating:
3.0

I just got additional fees a month later. If you're going to continue to charge cards that late, you need to be notifying people or it will get flagged as fraud. I also never received a receipt for what these additional charges were for which seems very sketchy. Besides that, the overall facility and truck were good.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

YASMIN Q. 
Rating:
5.0

All transactions went well and as expected. No need to fix what isn't broken!

JAMES C. 
Rating:
3.0

Arrived at this location, two employees were outside and ignored my arrival. One employee went zooming out of the driveway. Waited at this location in the truck as indicated on the sign of instructions. No one came outside so finally went into the office to leave the key. The employee asked if there were any problems with the truck, then I left. Leaving the key was easy.

Sara C. 
Rating:
5.0

Customer did not leave a comment.

Mark U. 
Rating:
1.0

Customer did not leave a comment.

Joseph B. 
Rating:
3.0

Customer did not leave a comment.

JENNIFER P. 
Rating:
5.0

Customer did not leave a comment.

ERIC R. 
Rating:
5.0

Customer did not leave a comment.

DAVID M. 
Rating:
2.0

Fuel tank reading on contract was incorrect so I had to drive immediately to fuel station so I didn't run empty. I did not receive the proper credit. I called an agent and she indicated the issue would be corrected however the final invoice did not reflect the proper credit. I have a picture of the fuel gauge when I picked up the vehicle that clearly shows the contract was incorrect.

WILLIAM W. 
Rating:
3.0

Don't over-bill them after being told to leave the key without being helped. If you do it on purpose, shame on you.

MICHAEL L. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

DAVID N. 
Rating:
5.0

Customer did not leave a comment.

CHARLES U. 
Rating:
5.0

Customer did not leave a comment.

LAUREN F. 
Rating:
5.0

Again. It was a great experience renting from uhaul. Thank you all.

CHRISTINE W. 
Rating:
2.0

Wait times are terrible. I reserved a dolly and the clerk said that they couldnt guarantee one. The website didn't mention anything about this. Check out process was terrible.

Ashton K. 
Rating:
5.0

Customer did not leave a comment.

PAUL P. 
Rating:
5.0

It was great. Super nice employees at this location and a lot of space. Will definitely be using this location again.

Matt N. 
Rating:
1.0

This location opened an hour and half late, so we weren't able to pick up our truck at the time we had reserved. Lot of wasted time and money as we had to pay our employees to wait around in the parking lot.

Timothy W. 
Rating:
4.0

Very fast experience

JAMES C. 
Rating:
3.0

The staff wasn't either helpful or nice. It wasn't also fair for me to drive all these miles when I could have gotten it from my nearby location that I reserved it. I am hesitant to use Uhaul in the future.

Abanoub H. 
Rating:
4.0

Customer did not leave a comment.

Sean R. 
Rating:
3.0

Not enough employees. I didn't got invoice do to it.

Ariel R. 
Rating:
5.0

Customer did not leave a comment.

Matheus M. 
Rating:
3.0

We originally had scheduled to pick up our uhaul in Franklin, MA but the previous customer did not return it on time (not uhauls fault). We had to go to Framingham to get the truck and then go back to Framingham the following day to get the transport. The truck was very dirty. I had to lysol the floor and seats because they were sticky. Then the following day another customer did not return the transport and we had to go to another location to get that. Overall a very difficult and frustrating process for us.

Ashley M. 
Rating:
3.0

Customer did not leave a comment.

RICHARD B. 
Rating:
5.0

Staff very friendly and helpful.

ALFRED P. 
Rating:
5.0

Customer did not leave a comment.

Eduardo R. 
Rating:
5.0

Customer did not leave a comment.

Hellen Q. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
4.0

You should tell customers that if they drop off truck after hours, that the customer needs to check out while on site at the UHaul store and take pictures of truck. This will avoid $20 fee. Woman at check in said don't worry about dash warning indicating low tire air pressure. Tire was half flat. Tried to check out 25 minutes before closing, but there was no one in store. An employee appeared to be sitting in a Uhaul van waiting for me to leave the premises. Truck was fine. There were pads a hand truck in the truck that I didn't order.

DOUGLAS F. 
Rating:
3.0

1 person working. Pickup took waaaay too long

Ethan R. 
Rating:
3.0

Customer did not leave a comment.

Amanda M. 
Rating:
5.0

Great experience. Have always rented from Penske but not any more!!

Mark U. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS D. 
Rating:
5.0

Customer did not leave a comment.

MICHELE H. 
Rating:
5.0

U-Haul changed my pickup location, making it far less convenient. It made a hard day harder. And it was never possible to talk to a human. U-Haul is definitely not a first choice. It's a horrible necessity.

James H. 
Rating:
4.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

While the location was very good, the overall uhaul online system is horrible. Why is that not surveyed? It added fees/services that I did not want. It did not give me my preferred location and then only told me after I made the reservation. I had ti call several times and put on hold for more than 1/2 hour each time ni would give it a 1.

CONRADO M. 
Rating:
4.0

the bed of the truck was an absolute mess and clearly wasn't swept out prior to us getting the truck

John G. 
Rating:
3.0

Had some difficulty with after hours drop off.

Christine H. 
Rating:
4.0

Customer did not leave a comment.

GARY C. 
Rating:
5.0

Customer did not leave a comment.

BROOKE J. 
Rating:
4.0

Customer did not leave a comment.

Dan H. 
Rating:
4.0

Customer did not leave a comment.

Heidi M. 
Rating:
5.0

The staff at this location has been amazing. We've rented 2 separate storage units and 3 vehicles in the last month. Each transaction was smooth and your representatives handled things pleasantly and professionally each time. Thank you to all of them!

JOHN M. 
Rating:
5.0

The staff at this location has been amazing. We've rented 2 separate storage units and 3 vehicles in the last month. Each transaction was smooth and your representatives handled things pleasantly and professionally each time. Thank you to all of them!

JOHN M. 
Rating:
5.0

Truck shaked over 70 mph

John C. 
Rating:
5.0

Customer did not leave a comment.

Milton C. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
4.0

Customer did not leave a comment.

Nathan R. 
Rating:
5.0

Customer service was amazing the guy who works at the location is incredible - The truck was below average - items we were moving got wet inside the truck during travel and the cab was leaking so both drive and passenger got wet - overall ver disappointing

alastair M. 
Rating:
5.0

The service rep was fantastic and I am sorry that I don't know his name because he really was great. He was very helpful because I was unable to log in to the account I set up on my phone. That was the only downside to my experience. I wish I could have just used an order number instead of an account with a password.

Jennifer B. 
Rating:
5.0

Customer did not leave a comment.

John W. 
Rating:
5.0

SUPERB PERSONAL and reassuring service. 10/10 in all respects. We love the clean and secure and climate control system. Worth every nickel above roadside units.

Mark C. 
Rating:
5.0

Customer did not leave a comment.

Steven P. 
Rating:
3.0

The employee I worked with was outstanding and you are lucky he is working for uhaul!! I experienced an issue with lights. Connection was extremely deteriorated and should be better maintained

PHILLIP P. 
Rating:
2.0

The location and trailer were clean, but the door on the 5' x 8' trailer was dangerous. It would not reliably It would not reliably Stay in the raised position, and after I put in the first item and was stepping out of the trailer the door suddenly came down on the back of my neck. This is the kind of stuff lawsuits are made out of!

Chuck G. 
Rating:
5.0

Customer did not leave a comment.

EUGENIO G. 
Rating:
2.0

The truck had a flat tire and no way to fill it and after 1.5 they finally made arrangements for me to get another truck. The fact that the truck was not ready or checked out before I arrived is completely unacceptable. Extremely disappointing

Jason M. 
Rating:
5.0

Customer did not leave a comment.

ageu D. 
Rating:
4.0

The store was under staffed at the time of the pick up. Only one employee for a long line of customers. The poor guy was great and kept good spirit in face of such a hard time. He deserved some help. And it was a Saturday morning where you know it will be a busy day. He had to call the manager, which I really think should be there to begin with. I would not need the in person check in if the mobile check in was not so cumbersome. It is ridiculous how difficult and full of steps it is. Why do you need so many verifications? And who would carry his passport of lease agreement to a rental truck place? Basically the only way to verify is calling other two people and if they don;t answer the phone right away you can't progress.. I have never faced such a difficult process to rent a car or a truck.

Marcello D. 
Rating:
4.0

The vehicle was clean inside, but outside wasn't Return process: the guy told me : you gonna receive an email , and I have to call asking the email , hour later I received the email

Luis R. 
Rating:
4.0

Customer did not leave a comment.

DARRELL F. 
Rating:
5.0

I rent car carriers somewhat regularly and this is my favorite uhaul

JAMES M. 
Rating:
5.0

Open Sunday!!

Georges R. 
Rating:
5.0

Customer did not leave a comment.

Mary F. 
Rating:
5.0

Customer did not leave a comment.

Bryan L. 
Rating:
5.0

Your employees were extremely accommodating to allow me to rent a vehicle for a short term. They understood my circumstances and found a solution that worked for everyone!

JOHN I. 
Rating:
5.0

the alarm went off and i was early.. i wish someone had said “ your at the wrong door”. i ended up 4th in line… aside from that things were great and much better that rt 9 natick ever was!

CHARLES M. 
Rating:
2.0

There was a "security issue" which meant my 8 am reservation didn't happen as we waited for the manager to show up. Then I discovered this facility has tiny elevators that don't fit things like couches and bookcases. If you're on floors 2 and up, well,. good luck lugging a couch up four flights of stairs I guess? Desperately needed is a freight elevator at this location.

Brandon T. 
Rating:
5.0

Nothing, it was a fantastic experience. Will definitely use again in the future.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

Jodi F. 
Rating:
5.0

Customer did not leave a comment.

JOSE D. 
Rating:
3.0

I was never sent a receipt and I need one

Donna J. 
Rating:
5.0

For this location, nothing. However, the gentleman handling all sales and service, Will, was incredibly patient with an angry customer ahead of me. He deserves a raise. Will was very helpful hitching up my car transport trailer. Thanks.

John B. 
Rating:
5.0

The staff were really helpful. My only recommendation is to try and improve the website as I needed to extend the rental and had a difficult time navigating the site to do so. It should be more intuitive and straightforward.

Joel G. 
Rating:
5.0

Good job

Fred H. 
Rating:
3.0

Drop key box not clearly marked

Thomas D. 
Rating:
5.0

Overall the truck was clean, handled fine and did the job, but prior user must have moved some plantings because I had to sweep up a bit of garden soil before loading my furniture. No big deal, but not my usual U-Haul experience. That said, this was my first time to the Framingham store; very impressive facility and staff!

NEWTON T. 
Rating:
1.0

Truck had steering wheel problems, when you get up to 60 miles hours the wheel drive wouldn't answer correctly and the right front wheel would rattle, I had reserved the truck with 1 regular dolly 1 appliance dolly 1 dozen furniture pads, and I was only given the regular one, I stated everything to the gentleman whom checked me back, he told me he would discount the charges on the itens that were delivered, and I'm still waiting on the final receipt

PEDRO K. 
Rating:
3.0

Customer did not leave a comment.

Keeve G. 
Rating:
5.0

Customer did not leave a comment.

Nicole R. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
4.0

Automatically confirm return of rental. I dropped off after business hours, and was not contacted to confirm it was received. Overall, super easy process.

Daniel B. 
Rating:
5.0

Give Kion (Sp?) a raise and put him into a management training program. He's a good person and should be developed as a uhaul associate. Thank you for the great service.

Ann M. 
Rating:
4.0

Rent out reliable vehicles that are not a road hazard.

Dorothy T. 
No reviews have been submitted for this location.

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