Customer Reviews for U-Haul Moving & Storage of Frederick

7568 reviews

400-410 Prospect Blvd   Frederick, MD 21701
(Right off of Jefferson Street next to Best Western)

(301) 624-5540

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(301) 624-5540

400-410 Prospect Blvd
Frederick, MD 21701
(Right off of Jefferson Street next to Best Western)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent service provided by Trudy.

KEVIN B. 
Rating:
5.0

Trudy was great! very helpful

WHITNEY A. 
Rating:
5.0

Customer did not leave a comment.

MCKENLEY S. 
Rating:
3.0

One bad event has ruined my experience with this location. I returned my trailer rental BEFORE it was due back. The attendant told me the computers were down and wrote the return on a yellow sticky pad. I said "No problem". Sine I have done business here before, i thought nothing of it and went on my way. Two days later, I am double charged saying I returned the trailer a day late. I dialed the store (took 30 minutes to answer) to tell them what happened only to be told they are unable to process a refund and I would need to call customer service. I took that number, dialed and proceeded to wait another 45 minutes for a representative to pick up. I explained the situation and was then told I had to wait THREE days for a manager to contact me with a resolution. This is unacceptable. I did MY part. I returned the equipment in the same condition as I took it PRIOR to it's due back time and this is how you treat your customers. YOU made an error and I have to pay for it. Will not rent from here again and will never use U-Haul again if I can help it.

Steven M. 
Rating:
4.0

Customer did not leave a comment.

Bonnie S. 
Rating:
4.0

Convenient location, well run

Steven E. 
Rating:
3.0

With all consideration to good people trying to do their best, yesterday was a train wreck. I arrived on time to pick up my reserved trailer and first was told it was not there, then it was there but damaged, then it was ok and they were getting it ready. All of which took about 30 minutes. Then I learned that due to a “system problem” my trailer could not be put in the system as returned. While my trailer was sitting ready, I had to wait another 90 minutes - total of two hours from arrival until I left with my trailer. This delay really upset my schedule and nearly ruined my work day. Thankfully, I was able to do an after hours drop off around 9:30 pm except there were no wheel chocks or jacks in site. The trailer was a dual axle and too heavy to lift by hand so I managed to use my car Jack to lift it off the hitch. Another 30 minutes lost. The total 2.5 hours of my wasted time was more costly to me than the rental was worth.

PATRICK P. 
Rating:
4.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Everything here was great the staff was very friendly and helpful!! Easy pickup and drop off!!!

LASHON V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

PETER T. 
Rating:
4.0

The check-out process by mobile phone is not convenient at all. I have a faster time checking out a car at the airport. Uploading my license, providing alternate numbers..i could have done a lot of that prework prior to picking up the truck. I ended up going inside which was a lot faster. Steamline the process or don't offer it.

Kamaria J. 
Rating:
4.0

Customer did not leave a comment.

OSCAR M. 
Rating:
5.0

Nothing very well stocked

MARK L. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
4.0

Upon refilling the truck averaged 5 miles per gallon despite driving slow and with extremely light load in the back. If I took a uhaul across country I would be flushing money away to pay for the gas.

Jessie H. 
Rating:
5.0

Customer did not leave a comment.

ISRAEL T. 
Rating:
5.0

Friendly staff

BRAYAN A. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

keep Ms. Tameaka Banks employed, she was a breath of fresh air, and a boon to your organization !!!!!!

STEVEN T. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
4.0

This vehicle had over 190 k mileage and drive like it was about to die at any moment. I would recommend having it looked at.

Bryan T. 
Rating:
4.0

Customer did not leave a comment.

RODNEY P. 
Rating:
4.0

Customer did not leave a comment.

KENNETH E. 
Rating:
5.0

I rarely comment, but the two ladies at the service counter really were fantastic. Very helpful and friendly. And they tried to get me in and out as quick as possible. I really appreciated that. I would highly recommend them. And... they represent U-haul well. Very satisfied customer. Thank you.

Theodore C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erik I. 
Rating:
5.0

Cheryl the manager is always very helpful with our business needs. She goes beyond the call of duty to help us with our truck rentals. Always greets everyone with a smile. She is certainly an asset to this U-Haul facility.

HOWARD P. 
Rating:
5.0

Customer did not leave a comment.

EVELYN R. 
Rating:
5.0

5 stars to Sara after having Covid she worked with my family and make sure everything was taking care of with my truck rental and storage bin.

Lettie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SETH D. 
Rating:
4.0

Customer did not leave a comment.

Catherine L. 
Rating:
5.0

Customer did not leave a comment.

DIONICIO A. 
Rating:
5.0

From start to finish the process was very well explained and simple. I was so comfortable driving the van even on the interstate! The van was comfortable and easy to drive. Great experience and I will use UHaul again! Thank you! Sincerely, Beth Slagle

MILDRED S. 
Rating:
5.0

I have dealt with Uhaul in the past at a different location and never received customer service like I did at this location. We happened upon some icey conditions and the trailer we rented jackknifed and there was some damage. I had taken out insurance on the trailer. When I returned the trailer and explained what happened, the 2 men helping me both said that they were glad my son and I were ok and didn't care about the damage to the trailer that was fixable. I never got that kind of treatment from the Uhaul company that is closer to me. These people could have even charged me 2 additional days and only charged me one additional day of rental. I'm very satisfied with this place and their customer service! They get an A++! If ever I need Uhaul again I will go the extra distance to this location for services. Thank you!

BETH V. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

Ahlia H. 
Rating:
4.0

Customer did not leave a comment.

DONNA P. 
Rating:
3.0

The truck was not maintained well. Parts of the door panels were missing, and the windshield and driver side window were not sealed well and whistled a lot.

MICHAEL J. 
Rating:
5.0

Checking in prior to picking up is a waste of time if you have to stand in long lines waiting once you get there. Electronic signatures are legal. Offer contactless check in for trailers. I rent them often and hate the long wait to pick up.

JACQUELYNN D. 
Rating:
5.0

All staff, both at pickup and drop off were very friendly and helpful.

DAVID E. 
Rating:
5.0

Customer did not leave a comment.

GARRETT B. 
Rating:
5.0

Customer did not leave a comment.

Dane N. 
Rating:
5.0

great service. helpful and friendly

TERRY G. 
Rating:
1.0

They lied and acted in bad faith. They broke our contract. They need to give me a full refund.

David K. 
Rating:
1.0

I had a 7AM reservation. I was there at 7:05am and it took till 8am to pick up a trailer. It took 10 minutes in the office and 45 minutes to watch a truck get a trailer hooked up that was blocking mine. I then tried to reach U haul at the local and 800 number and sat on hold over an hour over 5 calls. I wanted to add a day, but since i couldn't get any one to answer i drove an hour to return by the time indicated. When i asked about the phone the sales person looked at the phone 2 feet away from him and said they had been busy. So I lost a few hours today returning it and having to go back an hour to the job. I am going to Rentals Unlimited now and renting a box truck for the additional day which is not ideal because of the bed height. I have used U Haul a few times a year for several years since i started my business 5 years ago when weather effects deliveries. I wont be doing that again!!!

ERIC S. 
Rating:
3.0

Employees very rude when I picked up. Wasn't full of gas. Wipers needs to be replaced hit storm and wipers we're very bad.

PENNY M. 
Rating:
3.0

I was on hold for an hour trying to see if I could pick up my van earlier. The call ended up cutting off. When I got the the uHaul, there was nobody in line and no one on the phone. I don't know why I was waiting for so long on the phone.

LAURA B. 
Rating:
5.0

Customer service was top notch

DENNA H. 
Rating:
5.0

Customer did not leave a comment.

Kirk H. 
Rating:
5.0

At first i had A rough experience but it was made right thank you CHERYL... and on site associates it was definitely A rough experience but you guys made it soooo much better.

Marissa C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT V. 
Rating:
5.0

Customer did not leave a comment.

JASON M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN F. 
Rating:
5.0

Vehicles with better fuel economy

Preston P. 
Rating:
5.0

the people is very nice

EDGAR T. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN B. 
Rating:
5.0

Customer did not leave a comment.

KEVIN G. 
Rating:
5.0

Cherly is the best and is always there to help out all of my business needs for sure. She puts her customers first.

HOWARD P. 
Rating:
5.0

When we needed a truck for a unplanned move our needs were fulfilled promptly and cautiously by uhaul. No reservation, we walked in and were on the road within minutes. Truck was like new and ready to go. Thank you uhaul for great service.

Bernie H. 
Rating:
4.0

Nothing

John Z. 
Rating:
5.0

Great customer service

RICHARD P. 
Rating:
3.0

Not the friendliest customer service but did their job. The truck was old, noisy and leaked air around the drivers door. Sounded as if the door was not fully closed, but it was. Best thing for the next customer is to retire this 90,000 mile truck or fix it.

DAVID S. 
Rating:
4.0

Thank you for assisting me at the time of need. When I first opened my storage I lost everything during the last recession of 2008. I enrolled in College in 2010 and during the Covid-19 I landed a job in my career in Biotechnology and worked on the Covid-19 Vaccine during the Global Pandemic of 2020-2021...... Special Shout Out to -Russell Talley thank you for understanding my situation and working with me throughout the years even though you are no longer working at the Prospect Boulevard site. My personal belonging are in the same shape when I first stored them there. Thanks you, Shaunette Ambush

SHAUNETTE A.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Danielle Y. 
Rating:
4.0

That location needs a clearer way to exit. It was difficult to get around the equipment and returns. The service here was excellent.

GREGORYR R. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

GARRETT B. 
Rating:
5.0

Customer did not leave a comment.

CEDRICK S. 
Rating:
5.0

Friendly service, knowledgeable and efficient agent (woman). In & out in 15 minutes. Drop off was even faster.

thomas D. 
Rating:
5.0

Customer did not leave a comment.

FARHANRASHEED K. 
Rating:
5.0

Customer did not leave a comment.

JULIO H. 
Rating:
5.0

Customer did not leave a comment.

Shawn O. 
Rating:
5.0

long wait to return equipment if one wants a hardcopy receipt. If email is acceptable, then goes more quickly.

NELSON B. 
Rating:
5.0

Great experience!

ERIK I. 
Rating:
5.0

Customer did not leave a comment.

Stewart S. 
Rating:
4.0

The only bad thing about this location is the lack of customer parking and narrow entryway really causes traffic backups that make it hard to enter and exit. Otherwise, the staff is always great and the equipment is brand new!

Bob M. 
Rating:
5.0

Third time using this location. Always friendly and efficient.

MARCIA K. 
Rating:
3.0

Parking was a bit cramped/ limited. There needed to be better signage for where to leave the vehicle and drop off the keys

Mathew B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

KIRK B. 
Rating:
4.0

I rented a truck thats dirty in the cab, windows and bed area.

BRIAN B. 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN B. 
Rating:
5.0

Overall an excellent experience in renting and returning a vehicle. Associates were courteous, professional, and helpful to make the rental process easy.

RONALD P. 
Rating:
4.0

Customer did not leave a comment.

BYRON D. 
Rating:
5.0

Customer did not leave a comment.

Brian R. 
Rating:
4.0

Customer did not leave a comment.

RASHIDI D. 
Rating:
5.0

Customer did not leave a comment.

KERRIN T. 
Rating:
4.0

The only problem I found was entering in existing the complex, With only one way in it caused traffic problems

phillp p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JESSICA S. 
Rating:
5.0

mannyhelper.com Movers the best

MANUEL G. 
Rating:
5.0

Trailer performed flawlessly and got my new motorcycle home with no issues.

Richard M. 
Rating:
5.0

To have more signs for guidance in the driving area.

MANUEL P. 
Rating:
5.0

Customer did not leave a comment.

Christopher H.  |  Online Move In 
Rating:
1.0

Staff was not friendly and didn't seem to care. The lady at the the front left my wife on hold for 15 mins while we waiting in the back to have someone come and tell us where to drop the trailer sense the "drop off location" was only for trucks. After 25 mins I walked up to the front office and found the employee on her cell phone with head phones in. I asked to have someone come assist with the trailer and she said she will get someone. This location was very unprofessional and the employees have very bad customer service. I would not rent from or recommend this to any friends or family.

Kyle B. 
Rating:
5.0

When I took the truck back, I waited in the vehicle as the signs said to do....no one came to assist me. I waited for awhile before I decided to just go in to return my keys.

Tami P. 
Rating:
5.0

Na

DAVID K. 
Rating:
5.0

Everything is excellent

RANSFORD M. 
Rating:
4.0

Customer did not leave a comment.

Harvey B. 
Rating:
5.0

Again Cheryl the manager goes out of her way to make sure that U-Haul provides the best possible service for my business needs.

Howard P. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH K. 
Rating:
5.0

Customer did not leave a comment.

Jayeshkumar P. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

phillp P. 
Rating:
4.0

I’m sure there were financial reasons for dropping the trash dumpster service but it creates unacceptable alternatives for your customers needing this service to clean up or clean out their storage area. I was certainly willing to pay for the convenience.

Frank R.  |  Overall Experience 
Rating:
3.0

Everything was great. The only thing I would complain about is the parking for uhual it’s very Cluttered and you can’t get through anywhere. They need a better System for customers parking there cars. The storage was kind hard to find even with explanation when getting my unit number the guy who was at the front desk never said that there was an inside and that is where I’ll find my unit number. So better explanation would have been great.

Alexandra M.  |  First Impressions 
Rating:
5.0

The staff was very polite and respectful

Barbara S.  |  First Impressions 
Rating:
5.0

Excellent staff friendly and courteous!!

BRIAN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyrone M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRIAN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Artaz B.  |  First Impressions 
Rating:
2.0

Charge me too much

Lakezia H.  |  Overall Experience 
Rating:
4.0

No Parking

Michael D.  |  Overall Experience 
Rating:
2.0

Hard to access the storage unit! There are too many vehicles their which are blocking the storage units. Employees are rude !

Frank S.  |  Overall Experience 
Rating:
5.0

I've had as many as three units at one time and have moved/changed units at least 4-6 times over the years. This facility has worked with me, helped me switch units, and been generally friendly and cooperative over the 7 years I've been a customer. Even when short handed, they find time to be courteous and helpful!!

Juana A.  |  First Impressions 
Rating:
1.0

Cheryl the general manager needs training and should not be a manager

JEFFREY B.  |  Overall Experience 
Rating:
5.0

Gracias por su servicio y su amabilidad con sus clientes.

carmen o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob T.  |  Overall Experience 
Rating:
2.0

I recently went to check on a 10x15 storage unit a couple of weeks early and wanted to secure a unit. I was told that it was too early to come in later. Well I went later and no storage unit was available. I ended If getting a small unit. I am so disappointed with the customer service.

Frank S.  |  First Impressions 
Rating:
5.0

The staff was consistently friendly, helpful, and professional.

REBECCA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candice C.  |  Overall Experience 
Rating:
5.0

All of our interactions with the staff and manager were pleasant. The staff were friendly and welcoming and were able to answer any questions that we had regarding the storage facility. The facility was immaculately well maintained and cleaned. We had no issues with pests/rodents which we have encountered at other facilities in the past. We would absolutely use this facility again for long term storage.

Christopher M.  |  Overall Experience 
Rating:
5.0

Storage facility is kept very clean. I had no problems!

CHERYL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard H.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly.

james d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD W.  |  First Impressions 
Rating:
5.0

You have an amazing staff, both at the office and by phone. They've been courteous, patient and helpful. I have and always will recommend U-Haul. Especially, the Prospect Blvd. office. THANK YOU!

Lucy H.  |  Overall Experience 
Rating:
5.0

Only a single suggestion/complaint - the alarm that sounds when someone opens a unit without having first signed in is painfully loud and likely could lead to permanent hearing loss. Since no one on the staff responds to these alarms, there would seem to be no reason to have them so loud. Otherwise, we were very happy with the location and the service provided.

KLINE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John K.  |  Overall Experience 
Rating:
4.0

I never had a 2 story storage unit before I had to make 3 trips from the truck to the unit. Thank God for the elevator

WESLEY JEROME W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSEPH A.  |  Overall Experience 
Rating:
4.0

The storage bin was really nice and clean and I appreciated having the space to store my belongings in between moves. Thank you!

Ambers B.  |  Overall Experience 
Rating:
3.0

I was over charged for my truck rental. My bank disabled my card because had excessive charges from UHal. I was told I could drop the truck off at the Uhal facility but then told I was charged 150 for leaving it there. Returned the truck to the correct facility. I was charged twice for the rental.

MIKA H.  |  First Impressions 
Rating:
5.0

The storage facility is clean and well maintained!

Christopher M.  |  First Impressions 
Rating:
3.0

The facility was nice but the price kept going up!

NICHOLE T.  |  Overall Experience 
Rating:
5.0

Very helpful in every aspect.

CARVER CLARK G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID G.  |  Overall Experience 
Rating:
3.0

The dude wearing makeup was a very inappropriate thing to have in the store. I had to explain to my kids why that man was pretending to be a female.

William K.  |  First Impressions 
Rating:
3.0

Elevator was broken on day of move out. According to staff, the elevator had broken the day before but the technicians had not been called out until that day to come fix it. The stairs do not lead easily to an exterior door, so my moving crew was stuck for an extra hour and a half carrying all of my belongings up and down the stairs and were unable to do an additional project later in the day as a result.

Chelsea K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Linda C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michele W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly M.  |  Overall Experience 
Rating:
5.0

that place is the best storage for safety...I trust UHAUL in that area..much appreciated for their good job to take care of storage..

kelly g.  |  Overall Experience 
Rating:
4.0

Associate that checked me in is apparently new. Took longer than it should have. She had to keeping asking for assistance to complete the check in.

Todd E.  |  First Impressions 
Rating:
5.0

Manager Cheryl and her staff were extremely pleasant and helpful. I will definitely use this facility again if I need additional storage.

William J T.  |  Overall Experience 
Rating:
5.0

Cheryl is amazing!

anthony f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUCE J.  |  Overall Experience 
Rating:
1.0

I had told office staff I wS moving out of my unit April 2nd. They billed me on April 3rd for another month. The unit was filled with mice turds and had chewed through multiple boxes and damaged my property. The manager there was particularly obnoxious and made no effort to return my money. If the staff remains the same, I would be sure to anyone inquiring to NEVER store their belongings there. A month later and I'm still having to throw items out, including expensive wool coats for being chewn or finding mice turds on items and throwing them away. Mice turds contain Hantavirus and the amount in my unit could cause an immune compromised individual like me serious health effects, including death

Maria G.  |  Overall Experience 
Rating:
1.0

Worst U-haul facility that I have ever dealt with. The manager will never call you back and you better be prepared to fork out more money to them if you cannot move out before your month end. Other facilities said they had no problem if I moved out a few days after the end of month without charging me but not this one. So now not only do they get a little over $300 from me but they just turn around a re-rent the the two units I had to someone else and collect double money. Don't bother to try to work it out with them because they will say that it is out of their hands which is not true. If I'm ever in the area again I will not be using their services nor do I recommend them to anyone else.

WAYNE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caitlin S.  |  First Impressions 
Rating:
5.0

The staff was very helpful very friendly and courteous the Facility was extremely well taken care of and I would recommend anyone

Karen B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremiah S.  |  Overall Experience 
Rating:
5.0

Good service

Jose R.  |  Overall Experience 
Rating:
1.0

Rodent drooping and damage to my items

Lestine P.  |  Overall Experience 
Rating:
5.0

I think this location is one of the best I’ve ever dealt with the facility and the grounds are clean and the staff is notJUST good they are excellent excellent excellent Also excellent Management!

carl m.  |  Overall Experience 
Rating:
5.0

The staff on Sunday was amazing. They were very helpful and knowledgeable with questions I had.

jennifer s.  |  Overall Experience 
Rating:
5.0

Very pleased,would highly recommend.

Ed v.  |  Overall Experience 
Rating:
5.0

Every detail is handled professionally and precisely. I even experienced credit card difficulty where the card issuer changed my numbers and it was handled efficiently and to everyone's satisfaction.

CRAIG V.  |  Overall Experience 
Rating:
5.0

the staff is the best from the manager, Cheryl, on down.

carl m.  |  Overall Experience 
Rating:
3.0

They continued to bill me even after I moved out. The one manager was always rude and I was often told they couldnt help or accommodate me.

samantha F.  |  Overall Experience 
Rating:
5.0

We had a very enjoyable experience renting the storage unit.

Verena R.  |  First Impressions 
Rating:
5.0

The employees at this facility are helpful and attentive and have always been friendly and accommodating to me.

Erika A.  |  First Impressions 
Rating:
5.0

Excellent customer service. Personal attention to my needs and the facility is very organized and clean

MICHAEL S.  |  First Impressions 
Rating:
5.0

The staff whether it was on the telephone or in person were very friendly and eagerly willing to help in any way possible.

ANGELA F.  |  Overall Experience 
Rating:
3.0

This store should be a U-Haul rental or a storage facility but cant seem to handle both. There are always trucks parked beside my storage units and then I have to go to the office with the truck numbe

William W.  |  Overall Experience 
Rating:
4.0

Price for the space was kind of high; but it was clean and the staff friendly

THOMAS C.  |  Overall Experience 
Rating:
5.0

Great customer service.Thank You U-Haul

JEROME W.  |  First Impressions 
Rating:
5.0

The lady who helped me was excellent

Mary C.  |  First Impressions 
Rating:
5.0

Unfortunately, the space my daughter ordered was insufficient. The customer service representative did everything to try to help. She was able to get another small unit on the same floor.

Mary Anne L.  |  First Impressions 
Rating:
5.0

Very kind and helpful staff.

Erika A.  |  First Impressions 
Rating:
5.0

Plenty of friendly, courteous employees to help customers. The store was very clean and organized.

michael m.  |  First Impressions 
Rating:
5.0

.

Esteban G.  |  Overall Experience 
Rating:
4.0

Everyone was very friendly and helpful

Betty S.  |  Overall Experience 
Rating:
5.0

Everyone was knowledgeable and friendly

Kimberly M.  |  First Impressions 
Rating:
5.0

Very pleasant place, staff was very courteous.

James S.  |  Overall Experience 
Rating:
3.0

Unorganized - Very slow process

Betty S.  |  First Impressions 
Rating:
1.0

Horrible manager. She never returns a phone call unless you threaten something legal. They are still trying to bill me for a storage unit I checked out of almost a month ago! 4 calls and no return yet

Keren R.  |  Overall Experience 
Rating:
5.0

My experience with U Haul was GREAT, I have not one complain. The staff is very knowledgeable and courteous, facility is always clean. Thank you guys I appreciate you all.

Andria K.  |  Overall Experience 
Rating:
3.0

Location is extremely and dangerously congested. Counter person needed for those buying supplies only so they don't leave without a purchase.

William J T.  |  First Impressions 
Rating:
4.0

Great service, long wait time

Christopher N.  |  First Impressions 
Rating:
5.0

Very busy day. Every employee was very polite and helpful.

Esteban G.  |  First Impressions 
Rating:
5.0

The girls at the front desk were great! I came in on Easter Sunday & they were very helpful & the process was fast & very smooth. I will def recommend your facility b/c of my experience w/ your staff.

Jenifer B.  |  First Impressions 
Rating:
4.0

Very good in communicating via email. On one occasion, after hurricanes Irma and Maria I could not put monies into my account because there was no power and tried to explain but was charged late fee.

OCTAVIO Q.  |  Overall Experience 
Rating:
3.0

Much confusion with reservation of storage unit 4 days prior to final location in Frederick. They couldn't find where we had reserved even with the reservation #. The storage unit is nice.

Donna L.  |  First Impressions 
Rating:
4.0

David was great to work with all the staff is great very helpful

ROXANNE B.  |  Overall Experience 
Rating:
5.0

Excellent experience!

TOM K.  |  Overall Experience 
Rating:
5.0

The staff is very helpful and friendly.

BRIAN A.  |  Overall Experience 
Rating:
5.0

The staff is wonderful and very good at what they do to provide excellent customer service. We received excellent customer service from Christie Parker. We look forward to using your services again.

EDWARD B.  |  Overall Experience 
Rating:
5.0

The staff here is great! What makes it more relevant is that the individuals I dealt with were new to U-Haul like brand new! Their attitude friendliness and desire to assist was above and beyond!!

carl m.  |  First Impressions 
Rating:
5.0

Great customer service and friendly stafff. Willing to help in anyway they could.

Jeffrey J.  |  First Impressions 
Rating:
5.0

My only complaint would be the logistics of parking. It is difficult to navigate through

jill p.  |  Overall Experience 
Rating:
4.0

The area where storage bins are located

Robin C.  |  First Impressions 
Rating:
4.0

Overall, my experience with using this U-Haul for storage and transport was very positive. The climate controlled facility was clean and well maintained. The staff at pick up was friendly & fast.

Amanda F.  |  Overall Experience 
Rating:
5.0

Rep was very nice and helpful and funny

Clinton J.  |  First Impressions 
Rating:
5.0

Have always had good success in dealing with U-Haul at this facility. Am a repeat customer.

RITA s.  |  Overall Experience 
Rating:
3.0

Price is high and too quick to charge late fees

Eddie G.  |  Overall Experience 
Rating:
1.0

I never opened a storage unit with U-haul. Apparently an ex employee did it using my reservation. And it took months to straighten out. People said they would call and never did. I had to talk to corp

Reeaz B.  |  Overall Experience 
Rating:
5.0

From start to finish, U-Haul has been professional and friendly! Thank you!

Lucy H.  |  Reservation 
Rating:
5.0

Convenient and good value -

Tara W.  |  Overall Experience 
Rating:
5.0

I have done business with this UHaul location for many years. Always helpful, patient, and professional. Connie, a U Haul employee there was truly helpful!!

JUANA A.  |  Overall Experience 
Rating:
3.0

Had inside unit. All of my furniture had mold on it. out door unit is fine??

pool c.  |  Overall Experience 
Rating:
3.0

Facility was nice but they always seemed to be short staffed. Anytime I went into the store location I always had to wait before being able to talk to any of the staff.

NEIL B.  |  Overall Experience 
Rating:
4.0

Rosemary was so helpful and really went above and beyond to make my experience great. I would definitely be a repeat customer.I can't give excellent rating because entrance and exit needs to be better

Allen s.  |  Reservation 
Rating:
2.0

Our unit was blocked by cars or storage pods every time we tried to access it. We were also overcharged when we moved out and I am still waiting for the manager to call me about my refund.

Blake H.  |  Overall Experience 
Rating:
5.0

Person that helped was awesome.

Rudy F.  |  Reservation 
Rating:
1.0

After reserving a unit online I was told that I'd have to get a different unit because

Amanda F.  |  Reservation 
Rating:
1.0

One of the worst storage facilities I have ever utilized. There are frequently 40+ trucks parked all over the place, usually blocking the entrance and most of the storage areas. Staff unhelpful.

JOHN F.  |  Overall Experience 
Rating:
5.0

I cancelled my reservation

MUHAMMAD K.  |  Reservation 
Rating:
5.0

Is always a pleasure doing business with this location. Have had 3 units here and have never had any problems. Will use in the future when needed.

JOHN S.  |  Overall Experience 
Rating:
4.0

Employees were always parking in the front under the roof meant to keep the customers dry when loading not leaving any space for customers and blocking entrances. Always asking them to please move

GEOFFREY G.  |  Overall Experience 
Rating:
4.0

You need to hire MORE staff

Clayton A.  |  Overall Experience 
Rating:
3.0

I had my storage unit for 5 years. Every single time I would attempt to access my unit, employees cars were parked in front of my unit. It was a horribly frustrating experience,

WENDY N.  |  Overall Experience 
Rating:
5.0

My 1 issue is customer svc. inside the store. This is a busy location — there would be one person ringing up customers & two people doing nothing (not on phone,etc). They’re young; need management.

James D.  |  Overall Experience 
Rating:
5.0

Even though the place is secured with cameras and codes, we are not able to access our units after 7 p.m. that gives an hour or two after people get of work to access their unit during weekdays

Melody J.  |  Overall Experience 
Rating:
5.0

Excellent service

carla s.  |  Overall Experience 
No reviews have been submitted for this location.

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