Customer Reviews for U-Haul Moving & Storage of Frederick

7646 reviews

400-410 Prospect Blvd   Frederick, MD 21701
(Right off of Jefferson Street next to Best Western)

(301) 624-5540

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(301) 624-5540

400-410 Prospect Blvd
Frederick, MD 21701
(Right off of Jefferson Street next to Best Western)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Richard Alexande D. 
Rating:
1.0

When we reserved our truck, it wasn't available where we reserved it. We found out, after waiting on hold for 30 min., that our reservation was switched to where we reserved our storage unit. We were never informed, but the customer service representative on the phone insisted we were. I was looking at my messages; I was not. After taking care of the truck, the unit we reserved was not saved for us. The only reason we got a unit was because someone called to cancel their reservation while we were in line. Never will we go through U-Haul again.

Matthew S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nasir M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

Sylvia H. 
Rating:
5.0

Customer did not leave a comment.

SHANIQUE W. 
Rating:
1.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

thomas O. 
Rating:
5.0

The staff member who helped me when I picked up and dropped off provided excellent customer service!

Anne I. 
Rating:
5.0

Customer did not leave a comment.

JOHN A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

Regina C. 
Rating:
5.0

Staff was knowledgeable and very helpful Price is Right

Gary B. 
Rating:
5.0

Equipment was very clean entire staff was very helpful and knowledgeable

Gary B. 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
4.0

Customer did not leave a comment.

Kimberly S. 
Rating:
4.0

Customer did not leave a comment.

ERNEST B. 
Rating:
3.0

The inside of the trailer was dirty, something on the floor and I was concerned it would get on my possessions so put down a mat first. The person that checked my out was short, snippy, and made me feel like I was an inconvenience. The after hours check in did not go well at all. I was on hold with the 800 number for an hour in the rain, and the first person I spoke to seemed like he could not pass me off to someone else quick enough.

STEPHEN H. 
Rating:
5.0

Customer did not leave a comment.

Catherine L. 
Rating:
5.0

Customer did not leave a comment.

ROMEO A. 
Rating:
5.0

Nice truck

JOHN B. 
Rating:
3.0

Improve efficiency, Not well staffed business can loose.

SHAHZAD AHMED R. 
Rating:
5.0

The equipment was clean. There were quite a few issues with the lights on the trailer. I had to fool with wiring several times to make them work. The guy that hitched it up said that it didn't surprise him because this trailer has been giving them problems with the lights. Not sure why they just haven't gone ahead and rewired it. That said, they were great to work with. It's probably time to glance at the tires on that trailer too.

Michael M. 
Rating:
5.0

Big shout out to the gal's who helped me out. Much appreciated!!

CATHERINE D. 
Rating:
5.0

The staff were particularly helpful and personable!

Rees C. 
Rating:
5.0

Customer did not leave a comment.

thomas O. 
Rating:
5.0

Check your tires on your vehicles or trailers. Service and equipment have always been available. Rented from them many times with never any problems.

Jeffrey D. 
Rating:
5.0

Customer did not leave a comment.

DALEEDWARD H. 
Rating:
5.0

Customer did not leave a comment.

KINGSLEY C. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

Customer did not leave a comment.

TERRY K. 
Rating:
5.0

Ms Trudy was the best!

Jeremy S. 
Rating:
4.0

Sometimes it's not what you say but how you say it.

Barbara P. 
Rating:
5.0

Customer did not leave a comment.

Sadaf N. 
Rating:
5.0

mannyhelper Movers

MANUEL G. 
Rating:
5.0

The ladies at the front desk are friendly and helpful!

ANA G. 
Rating:
3.0

I came in to pay my storage unit rent and was told I was good till may 25th than got a late fee saying I wasn’t paid for may

anthony c.  |  First Impressions 
Rating:
4.0

My issue is that I couldn’t use the storage unit due to it being too small. I requested a refund, was told the GM was 99% sure I could get one but she had to check with corporate and would give me a call back the next morning. I did not receive a call back so I went in to the store but the GM was not there (surprise) even though I was told she’s be opening the store that day. I was told that storage was down nationwide so a staff wrote my name and phone number down and said she’d have the GM call me Monday morning to resolve my issue. I did not receive a call on Monday so I called the store and was on hold for 50 minutes. The representative that I spoke with entered an action claim and said someone would call me within 24-72 hours. I have not received a call but I did receive an emailed receipt showing that I was not charged for the storage unit, however I paid for it and I still have not received my refund or a call from any manager.

Teesha C.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

SARA D. 
Rating:
5.0

I actually had rented a trailer from another location that managed to mess up reservation and costing me the only 6x12 trailer for 100 miles. I was soo furious with them, as they took over 1 hr to call and notify me. At this point, I had already spent 84 dollars for a teialer hitch and lockpin to pull above trailer with. I went to Prospect location, which wss under staffed, yety agent had a great attitude. She looked up my reservation and saw other location was supposed to have a trailer for me. She offered a truck and a reduced cost to make it up to me. I got the truck for 2 days. When I returned on Friday evenning, the parking lot was overflwoing with returned vehicles, and dealt with the same employee who was clearly exhausted. She is an amazing person and needs a promotion for her hard work and great customer relations. She also severly needs help to help her so she doesnt get burnt out and quit. She is a great asset to the company. Also, side note, my wife and I had both called this location and spent over 10 minutes each on hold, trying to contact this location, due to lack of staff.

DANIEL O. 
Rating:
5.0

The location on Prospect and the people were all great. However, your website needs improvement. I indicate I want to pickup a trailer at the prospect location, but then it ask where I want to return the trailer, it never gave me an option to return to the same site. That should be the default. I ended up bypassing this, and it looks like that was the default result. Site needs improvement.

MARC N. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

The U-Haul systems completely suck and we had to wait over an hour to receive our equipment, but the trainee helping us was nice, knowledgeable and overall helpful.

CHRISTOPHER G. 
Rating:
5.0

I booked reservation at this site. Got a call shortly afterwards telling me that they did not have equipment but it was in another location. I called that location and they confirmed availability. Drove to second location and they were unable to find the trailer. Uhaul then confirmed that none were available. I then called the original location and was told they DID have the trailer. I subsequently rented it from the original location. Your reservation and inventory capabilities are clearly dysfunctional.

DAVID N. 
Rating:
4.0

Customer did not leave a comment.

Kimberly P. 
Rating:
5.0

Have clear markings where the line for service forms, since the remodel of the interior it's unclear where to form a line

thomas O. 
Rating:
5.0

Don't charge 30 bucks for an extra two hours when the original rental only cost 23 dollars.

THOMAS G. 
Rating:
5.0

Excellent, professional staff. Keep doing what you do.

Steven A. 
Rating:
5.0

Sara was a great help. Very friendly and professional.

JAMIE M. 
Rating:
5.0

Customer did not leave a comment.

rose D. 
Rating:
5.0

Customer did not leave a comment.

WILBER T. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Ronald S. 
Rating:
5.0

Safety

MARCUS J. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
3.0

Not so much this specific location, but Frederick uhaul scheduling team did a poor job is confirming and helping me during a giant 1,100+ miles move. After booking more than a month in advance, I found out 2 days before my move that the equipment rentals (10 FT Uhaul and car transport) would not be available in the same location. This created a mess. Me playing detective, calling scheduling team repeatedly to find a location that had both truck and trailer in the same place. That is why I booked to begin with. It was only me in the move. I needed to be able to go back to the location where I left my car to then load it on the car hauler/transport. They explained that none of the locations in the area could accommodate this. Unacceptable. Where was this information before in a timely manner? After it took forever with the rep behind the counter, who was new and tried booking a entirety new trip instead of my reservation, I finally picked up the truck to go and load my belongings. Thank God I had a friend who could follow me to the 2nd uhaul location where the car transport was and then take me to get my car at the 1st location. Here's where it's REALLY upsetting - I get to the 2nd location and not only do they have my car transport but there are multiple 10 FT Uhaul trucks available sitting in the parking lot! Which means they had both equipment rentals available at a Frederick location after I spent hours in the phone only to be told it couldn't happen. The trucks were in the system and the people in the scheduling team SHOULD HAVE SEEN THEM. The driving back and fourth between locations put me over 2 hours behind schedule. This was a big move and you guys really let me down and wasted a lot of my time.

Jeremy Y. 
Rating:
2.0

The staff member couldn't find my reservation. After 20 minutes another staff member walked up and found it right away. As it was found, the staff member informed me it had been system canceled while he was finalizing it. They then needed to call corporate to resolve the issue. In total it took about 45-60 minutes. There was not apology or concern given for the issues.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

COUAO A. 
Rating:
5.0

Customer did not leave a comment.

Scott D. 
Rating:
5.0

We didn't see much of this location (though it seemed impressive). The agent met us as we drove up, directed us to the drop-off location, then met us there to disconnect the trailer. We were on our way very quickly with an emailed receipt.

ROGER C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS C. 
Rating:
4.0

Parking is quite limited at this location

SEAN G. 
Rating:
5.0

Great customer service at this location. Teamwork all the wAy around!

SAMUEL P. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Little bit more long the chain from the back door

Guillermo F. 
Rating:
5.0

Mannyhelper.com The best movers MD

MANUEL G. 
Rating:
2.0

Made me drive 35 additional miles to drop off truck when several locations were closer and available to drop off.

BRENDAN D. 
Rating:
5.0

Very convenient. Quick process. My Dad saw the truck and was surprised that it was a newer, full size truck. You have earned my business and his.

Kenneth E. 
Rating:
5.0

The young woman who helped me in the parking lot was incredibly nice and helpful. I've never experienced such phenomenal service at UHaul before.

Ricky K. 
Rating:
5.0

quick registration and everything was ready on time.

ANDREA N. 
Rating:
4.0

The only reason that I did not rate you "Excellent" is because I was unable to reach a live person on the phone regarding an existing rental for close to 30 min. Nor was I able to reach a live person at the 800# for over 20 minutes. Vehicles and customer service on site at check in / check out excellent as always --- but phone silence is entirely unacceptable. Hire more people locally/nationally (even as independent contractors working remotely) to answer phones instead of pushing people constantly to unmanned website. This lack is sufficient enough to drive me away as s customer.

PAUL S. 
Rating:
4.0

Customer did not leave a comment.

EDGAR T. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA D. 
Rating:
4.0

The strap needs some attention, the ends are hard to get in the ratchet.

Jesse B. 
Rating:
5.0

Rented storage before in this location and found the same clean facility like years ago. The storage hours are convenient but vary during the week what is a bit confusing

ULRIKE K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER T. 
Rating:
5.0

Customer did not leave a comment.

SHANNON O. 
Rating:
5.0

Excellent service provided by Trudy.

KEVIN B. 
Rating:
5.0

Trudy was great! very helpful

WHITNEY A. 
Rating:
5.0

Customer did not leave a comment.

MCKENLEY S. 
Rating:
3.0

One bad event has ruined my experience with this location. I returned my trailer rental BEFORE it was due back. The attendant told me the computers were down and wrote the return on a yellow sticky pad. I said "No problem". Sine I have done business here before, i thought nothing of it and went on my way. Two days later, I am double charged saying I returned the trailer a day late. I dialed the store (took 30 minutes to answer) to tell them what happened only to be told they are unable to process a refund and I would need to call customer service. I took that number, dialed and proceeded to wait another 45 minutes for a representative to pick up. I explained the situation and was then told I had to wait THREE days for a manager to contact me with a resolution. This is unacceptable. I did MY part. I returned the equipment in the same condition as I took it PRIOR to it's due back time and this is how you treat your customers. YOU made an error and I have to pay for it. Will not rent from here again and will never use U-Haul again if I can help it.

Steven M. 
Rating:
4.0

Customer did not leave a comment.

Bonnie S. 
Rating:
4.0

Convenient location, well run

Steven E. 
Rating:
3.0

With all consideration to good people trying to do their best, yesterday was a train wreck. I arrived on time to pick up my reserved trailer and first was told it was not there, then it was there but damaged, then it was ok and they were getting it ready. All of which took about 30 minutes. Then I learned that due to a “system problem” my trailer could not be put in the system as returned. While my trailer was sitting ready, I had to wait another 90 minutes - total of two hours from arrival until I left with my trailer. This delay really upset my schedule and nearly ruined my work day. Thankfully, I was able to do an after hours drop off around 9:30 pm except there were no wheel chocks or jacks in site. The trailer was a dual axle and too heavy to lift by hand so I managed to use my car Jack to lift it off the hitch. Another 30 minutes lost. The total 2.5 hours of my wasted time was more costly to me than the rental was worth.

PATRICK P. 
Rating:
4.0

Customer did not leave a comment.

Gary B. 
Rating:
5.0

Everything here was great the staff was very friendly and helpful!! Easy pickup and drop off!!!

LASHON V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

PETER T. 
Rating:
4.0

The check-out process by mobile phone is not convenient at all. I have a faster time checking out a car at the airport. Uploading my license, providing alternate numbers..i could have done a lot of that prework prior to picking up the truck. I ended up going inside which was a lot faster. Steamline the process or don't offer it.

Kamaria J. 
Rating:
4.0

Customer did not leave a comment.

OSCAR M. 
Rating:
5.0

Nothing very well stocked

MARK L. 
Rating:
5.0

Customer did not leave a comment.

JAMES G. 
Rating:
4.0

Upon refilling the truck averaged 5 miles per gallon despite driving slow and with extremely light load in the back. If I took a uhaul across country I would be flushing money away to pay for the gas.

Jessie H. 
Rating:
5.0

Customer did not leave a comment.

ISRAEL T. 
Rating:
5.0

Friendly staff

BRAYAN A. 
Rating:
5.0

Customer did not leave a comment.

GARY B. 
Rating:
5.0

keep Ms. Tameaka Banks employed, she was a breath of fresh air, and a boon to your organization !!!!!!

STEVEN T. 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
4.0

This vehicle had over 190 k mileage and drive like it was about to die at any moment. I would recommend having it looked at.

Bryan T. 
Rating:
4.0

Customer did not leave a comment.

RODNEY P. 
Rating:
4.0

Customer did not leave a comment.

KENNETH E. 
Rating:
5.0

I rarely comment, but the two ladies at the service counter really were fantastic. Very helpful and friendly. And they tried to get me in and out as quick as possible. I really appreciated that. I would highly recommend them. And... they represent U-haul well. Very satisfied customer. Thank you.

Theodore C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Erik I. 
Rating:
5.0

Cheryl the manager is always very helpful with our business needs. She goes beyond the call of duty to help us with our truck rentals. Always greets everyone with a smile. She is certainly an asset to this U-Haul facility.

HOWARD P. 
Rating:
5.0

5 stars to Sara after having Covid she worked with my family and make sure everything was taking care of with my truck rental and storage bin.

Lettie F.  |  Overall Experience 
Rating:
4.0

Thank you for assisting me at the time of need. When I first opened my storage I lost everything during the last recession of 2008. I enrolled in College in 2010 and during the Covid-19 I landed a job in my career in Biotechnology and worked on the Covid-19 Vaccine during the Global Pandemic of 2020-2021...... Special Shout Out to -Russell Talley thank you for understanding my situation and working with me throughout the years even though you are no longer working at the Prospect Boulevard site. My personal belonging are in the same shape when I first stored them there. Thanks you, Shaunette Ambush

SHAUNETTE A.  |  Overall Experience 
Rating:
4.0

The only problem I found was entering in existing the complex, With only one way in it caused traffic problems

phillp p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher H.  |  Online Move In 
Rating:
4.0

I’m sure there were financial reasons for dropping the trash dumpster service but it creates unacceptable alternatives for your customers needing this service to clean up or clean out their storage area. I was certainly willing to pay for the convenience.

Frank R.  |  Overall Experience 
Rating:
3.0

Everything was great. The only thing I would complain about is the parking for uhual it’s very Cluttered and you can’t get through anywhere. They need a better System for customers parking there cars. The storage was kind hard to find even with explanation when getting my unit number the guy who was at the front desk never said that there was an inside and that is where I’ll find my unit number. So better explanation would have been great.

Alexandra M.  |  First Impressions 
Rating:
5.0

The staff was very polite and respectful

Barbara S.  |  First Impressions 
Rating:
5.0

Excellent staff friendly and courteous!!

BRIAN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyrone M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BRIAN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Artaz B.  |  First Impressions 
Rating:
2.0

Charge me too much

Lakezia H.  |  Overall Experience 
Rating:
4.0

No Parking

Michael D.  |  Overall Experience 
Rating:
2.0

Hard to access the storage unit! There are too many vehicles their which are blocking the storage units. Employees are rude !

Frank S.  |  Overall Experience 
Rating:
5.0

I've had as many as three units at one time and have moved/changed units at least 4-6 times over the years. This facility has worked with me, helped me switch units, and been generally friendly and cooperative over the 7 years I've been a customer. Even when short handed, they find time to be courteous and helpful!!

Juana A.  |  First Impressions 
Rating:
1.0

Cheryl the general manager needs training and should not be a manager

JEFFREY B.  |  Overall Experience 
Rating:
5.0

Gracias por su servicio y su amabilidad con sus clientes.

carmen o.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bob T.  |  Overall Experience 
Rating:
2.0

I recently went to check on a 10x15 storage unit a couple of weeks early and wanted to secure a unit. I was told that it was too early to come in later. Well I went later and no storage unit was available. I ended If getting a small unit. I am so disappointed with the customer service.

Frank S.  |  First Impressions 
Rating:
5.0

The staff was consistently friendly, helpful, and professional.

REBECCA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Candice C.  |  Overall Experience 
Rating:
5.0

All of our interactions with the staff and manager were pleasant. The staff were friendly and welcoming and were able to answer any questions that we had regarding the storage facility. The facility was immaculately well maintained and cleaned. We had no issues with pests/rodents which we have encountered at other facilities in the past. We would absolutely use this facility again for long term storage.

Christopher M.  |  Overall Experience 
Rating:
5.0

Storage facility is kept very clean. I had no problems!

CHERYL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard H.  |  Overall Experience 
Rating:
5.0

Very helpful and friendly.

james d.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD W.  |  First Impressions 
Rating:
5.0

You have an amazing staff, both at the office and by phone. They've been courteous, patient and helpful. I have and always will recommend U-Haul. Especially, the Prospect Blvd. office. THANK YOU!

Lucy H.  |  Overall Experience 
Rating:
5.0

Only a single suggestion/complaint - the alarm that sounds when someone opens a unit without having first signed in is painfully loud and likely could lead to permanent hearing loss. Since no one on the staff responds to these alarms, there would seem to be no reason to have them so loud. Otherwise, we were very happy with the location and the service provided.

KLINE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John K.  |  Overall Experience 
Rating:
4.0

I never had a 2 story storage unit before I had to make 3 trips from the truck to the unit. Thank God for the elevator

WESLEY JEROME W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSEPH A.  |  Overall Experience 
Rating:
4.0

The storage bin was really nice and clean and I appreciated having the space to store my belongings in between moves. Thank you!

Ambers B.  |  Overall Experience 
Rating:
3.0

I was over charged for my truck rental. My bank disabled my card because had excessive charges from UHal. I was told I could drop the truck off at the Uhal facility but then told I was charged 150 for leaving it there. Returned the truck to the correct facility. I was charged twice for the rental.

MIKA H.  |  First Impressions 
Rating:
5.0

The storage facility is clean and well maintained!

Christopher M.  |  First Impressions 
Rating:
3.0

The facility was nice but the price kept going up!

NICHOLE T.  |  Overall Experience 
Rating:
5.0

Very helpful in every aspect.

CARVER CLARK G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID G.  |  Overall Experience 
Rating:
3.0

The dude wearing makeup was a very inappropriate thing to have in the store. I had to explain to my kids why that man was pretending to be a female.

William K.  |  First Impressions 
Rating:
3.0

Elevator was broken on day of move out. According to staff, the elevator had broken the day before but the technicians had not been called out until that day to come fix it. The stairs do not lead easily to an exterior door, so my moving crew was stuck for an extra hour and a half carrying all of my belongings up and down the stairs and were unable to do an additional project later in the day as a result.

Chelsea K.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Linda C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michele W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kimberly M.  |  Overall Experience 
Rating:
5.0

that place is the best storage for safety...I trust UHAUL in that area..much appreciated for their good job to take care of storage..

kelly g.  |  Overall Experience 
Rating:
4.0

Associate that checked me in is apparently new. Took longer than it should have. She had to keeping asking for assistance to complete the check in.

Todd E.  |  First Impressions 
Rating:
5.0

Manager Cheryl and her staff were extremely pleasant and helpful. I will definitely use this facility again if I need additional storage.

William J T.  |  Overall Experience 
Rating:
5.0

Cheryl is amazing!

anthony f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUCE J.  |  Overall Experience 
Rating:
1.0

I had told office staff I wS moving out of my unit April 2nd. They billed me on April 3rd for another month. The unit was filled with mice turds and had chewed through multiple boxes and damaged my property. The manager there was particularly obnoxious and made no effort to return my money. If the staff remains the same, I would be sure to anyone inquiring to NEVER store their belongings there. A month later and I'm still having to throw items out, including expensive wool coats for being chewn or finding mice turds on items and throwing them away. Mice turds contain Hantavirus and the amount in my unit could cause an immune compromised individual like me serious health effects, including death

Maria G.  |  Overall Experience 
Rating:
1.0

Worst U-haul facility that I have ever dealt with. The manager will never call you back and you better be prepared to fork out more money to them if you cannot move out before your month end. Other facilities said they had no problem if I moved out a few days after the end of month without charging me but not this one. So now not only do they get a little over $300 from me but they just turn around a re-rent the the two units I had to someone else and collect double money. Don't bother to try to work it out with them because they will say that it is out of their hands which is not true. If I'm ever in the area again I will not be using their services nor do I recommend them to anyone else.

WAYNE L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Caitlin S.  |  First Impressions 
Rating:
5.0

The staff was very helpful very friendly and courteous the Facility was extremely well taken care of and I would recommend anyone

Karen B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeremiah S.  |  Overall Experience 
Rating:
5.0

Good service

Jose R.  |  Overall Experience 
Rating:
1.0

Rodent drooping and damage to my items

Lestine P.  |  Overall Experience 
Rating:
5.0

I think this location is one of the best I’ve ever dealt with the facility and the grounds are clean and the staff is notJUST good they are excellent excellent excellent Also excellent Management!

carl m.  |  Overall Experience 
Rating:
5.0

The staff on Sunday was amazing. They were very helpful and knowledgeable with questions I had.

jennifer s.  |  Overall Experience 
Rating:
5.0

Very pleased,would highly recommend.

Ed v.  |  Overall Experience 
Rating:
5.0

Every detail is handled professionally and precisely. I even experienced credit card difficulty where the card issuer changed my numbers and it was handled efficiently and to everyone's satisfaction.

CRAIG V.  |  Overall Experience 
Rating:
5.0

the staff is the best from the manager, Cheryl, on down.

carl m.  |  Overall Experience 
Rating:
3.0

They continued to bill me even after I moved out. The one manager was always rude and I was often told they couldnt help or accommodate me.

samantha F.  |  Overall Experience 
Rating:
5.0

We had a very enjoyable experience renting the storage unit.

Verena R.  |  First Impressions 
Rating:
5.0

The employees at this facility are helpful and attentive and have always been friendly and accommodating to me.

Erika A.  |  First Impressions 
Rating:
5.0

Excellent customer service. Personal attention to my needs and the facility is very organized and clean

MICHAEL S.  |  First Impressions 
Rating:
5.0

The staff whether it was on the telephone or in person were very friendly and eagerly willing to help in any way possible.

ANGELA F.  |  Overall Experience 
Rating:
3.0

This store should be a U-Haul rental or a storage facility but cant seem to handle both. There are always trucks parked beside my storage units and then I have to go to the office with the truck numbe

William W.  |  Overall Experience 
Rating:
4.0

Price for the space was kind of high; but it was clean and the staff friendly

THOMAS C.  |  Overall Experience 
Rating:
5.0

Great customer service.Thank You U-Haul

JEROME W.  |  First Impressions 
Rating:
5.0

The lady who helped me was excellent

Mary C.  |  First Impressions 
Rating:
5.0

Unfortunately, the space my daughter ordered was insufficient. The customer service representative did everything to try to help. She was able to get another small unit on the same floor.

Mary Anne L.  |  First Impressions 
Rating:
5.0

Very kind and helpful staff.

Erika A.  |  First Impressions 
Rating:
5.0

Plenty of friendly, courteous employees to help customers. The store was very clean and organized.

michael m.  |  First Impressions 
Rating:
5.0

.

Esteban G.  |  Overall Experience 
Rating:
4.0

Everyone was very friendly and helpful

Betty S.  |  Overall Experience 
Rating:
5.0

Everyone was knowledgeable and friendly

Kimberly M.  |  First Impressions 
Rating:
5.0

Very pleasant place, staff was very courteous.

James S.  |  Overall Experience 
Rating:
3.0

Unorganized - Very slow process

Betty S.  |  First Impressions 
Rating:
1.0

Horrible manager. She never returns a phone call unless you threaten something legal. They are still trying to bill me for a storage unit I checked out of almost a month ago! 4 calls and no return yet

Keren R.  |  Overall Experience 
Rating:
5.0

My experience with U Haul was GREAT, I have not one complain. The staff is very knowledgeable and courteous, facility is always clean. Thank you guys I appreciate you all.

Andria K.  |  Overall Experience 
Rating:
3.0

Location is extremely and dangerously congested. Counter person needed for those buying supplies only so they don't leave without a purchase.

William J T.  |  First Impressions 
Rating:
4.0

Great service, long wait time

Christopher N.  |  First Impressions 
Rating:
5.0

Very busy day. Every employee was very polite and helpful.

Esteban G.  |  First Impressions 
Rating:
5.0

The girls at the front desk were great! I came in on Easter Sunday & they were very helpful & the process was fast & very smooth. I will def recommend your facility b/c of my experience w/ your staff.

Jenifer B.  |  First Impressions 
Rating:
4.0

Very good in communicating via email. On one occasion, after hurricanes Irma and Maria I could not put monies into my account because there was no power and tried to explain but was charged late fee.

OCTAVIO Q.  |  Overall Experience 
Rating:
3.0

Much confusion with reservation of storage unit 4 days prior to final location in Frederick. They couldn't find where we had reserved even with the reservation #. The storage unit is nice.

Donna L.  |  First Impressions 
Rating:
4.0

David was great to work with all the staff is great very helpful

ROXANNE B.  |  Overall Experience 
Rating:
5.0

Excellent experience!

TOM K.  |  Overall Experience 
Rating:
5.0

The staff is very helpful and friendly.

BRIAN A.  |  Overall Experience 
Rating:
5.0

The staff is wonderful and very good at what they do to provide excellent customer service. We received excellent customer service from Christie Parker. We look forward to using your services again.

EDWARD B.  |  Overall Experience 
Rating:
5.0

The staff here is great! What makes it more relevant is that the individuals I dealt with were new to U-Haul like brand new! Their attitude friendliness and desire to assist was above and beyond!!

carl m.  |  First Impressions 
Rating:
5.0

Great customer service and friendly stafff. Willing to help in anyway they could.

Jeffrey J.  |  First Impressions 
Rating:
5.0

My only complaint would be the logistics of parking. It is difficult to navigate through

jill p.  |  Overall Experience 
Rating:
4.0

The area where storage bins are located

Robin C.  |  First Impressions 
Rating:
4.0

Overall, my experience with using this U-Haul for storage and transport was very positive. The climate controlled facility was clean and well maintained. The staff at pick up was friendly & fast.

Amanda F.  |  Overall Experience 
Rating:
5.0

Rep was very nice and helpful and funny

Clinton J.  |  First Impressions 
Rating:
5.0

Have always had good success in dealing with U-Haul at this facility. Am a repeat customer.

RITA s.  |  Overall Experience 
Rating:
3.0

Price is high and too quick to charge late fees

Eddie G.  |  Overall Experience 
Rating:
1.0

I never opened a storage unit with U-haul. Apparently an ex employee did it using my reservation. And it took months to straighten out. People said they would call and never did. I had to talk to corp

Reeaz B.  |  Overall Experience 
Rating:
5.0

From start to finish, U-Haul has been professional and friendly! Thank you!

Lucy H.  |  Reservation 
Rating:
5.0

Convenient and good value -

Tara W.  |  Overall Experience 
Rating:
5.0

I have done business with this UHaul location for many years. Always helpful, patient, and professional. Connie, a U Haul employee there was truly helpful!!

JUANA A.  |  Overall Experience 
Rating:
3.0

Had inside unit. All of my furniture had mold on it. out door unit is fine??

pool c.  |  Overall Experience 
Rating:
3.0

Facility was nice but they always seemed to be short staffed. Anytime I went into the store location I always had to wait before being able to talk to any of the staff.

NEIL B.  |  Overall Experience 
Rating:
4.0

Rosemary was so helpful and really went above and beyond to make my experience great. I would definitely be a repeat customer.I can't give excellent rating because entrance and exit needs to be better

Allen s.  |  Reservation 
Rating:
2.0

Our unit was blocked by cars or storage pods every time we tried to access it. We were also overcharged when we moved out and I am still waiting for the manager to call me about my refund.

Blake H.  |  Overall Experience 
Rating:
5.0

Person that helped was awesome.

Rudy F.  |  Reservation 
Rating:
1.0

After reserving a unit online I was told that I'd have to get a different unit because

Amanda F.  |  Reservation 
Rating:
1.0

One of the worst storage facilities I have ever utilized. There are frequently 40+ trucks parked all over the place, usually blocking the entrance and most of the storage areas. Staff unhelpful.

JOHN F.  |  Overall Experience 
Rating:
5.0

I cancelled my reservation

MUHAMMAD K.  |  Reservation 
Rating:
5.0

Is always a pleasure doing business with this location. Have had 3 units here and have never had any problems. Will use in the future when needed.

JOHN S.  |  Overall Experience 
Rating:
4.0

Employees were always parking in the front under the roof meant to keep the customers dry when loading not leaving any space for customers and blocking entrances. Always asking them to please move

GEOFFREY G.  |  Overall Experience 
Rating:
4.0

You need to hire MORE staff

Clayton A.  |  Overall Experience 
Rating:
3.0

I had my storage unit for 5 years. Every single time I would attempt to access my unit, employees cars were parked in front of my unit. It was a horribly frustrating experience,

WENDY N.  |  Overall Experience 
Rating:
5.0

My 1 issue is customer svc. inside the store. This is a busy location — there would be one person ringing up customers & two people doing nothing (not on phone,etc). They’re young; need management.

James D.  |  Overall Experience 
Rating:
5.0

Even though the place is secured with cameras and codes, we are not able to access our units after 7 p.m. that gives an hour or two after people get of work to access their unit during weekdays

Melody J.  |  Overall Experience 
Rating:
5.0

Excellent service

carla s.  |  Overall Experience 
No reviews have been submitted for this location.

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