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EDWIN C | First ImpressionsSelf Storage Units in Frederick, MD, 21701
U-Haul Moving & Storage of Frederick
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Storage Customer Reviews
- 4.5 Average Customer Rating
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The Manager was just great in reaching out to me when I was almost desperate !! I was avoiding phone call from U-Haul. I had already given up and was ready to let go my furniture and most importantly the memories of my family. She offered a payement arrangement and we were able to work out the details.
VALENTIN M | Overall ExperienceHighest rating for exceptional customer service by Ingrid. Ultimate professionalism, courtesy, patience, maturity and knowledge. It was her calm and thoughtful demeanor that was most relevant to my experience and purchase decisions at this location. Whatever she is paid for her employment is not enough.
ALAN K | First ImpressionsI've already voiced my concerns. Would not recommend but rather actively discourage. The parking/entrance is an actual disaster with uhauls always in the way or blocking entrances and roadways.
ERICA S | Overall ExperienceA+++ service
MICHAEL W | First ImpressionsIngrid has always been polite and helpful during all of my interactions. She is very professional and represents U-Haul very well.
Keith C | Overall ExperienceStaff are professional and very helpful.
VIRGINIA S | First ImpressionsNo lights inside unit. Full of mouse droppings. No prorated return when closing out. Pricy.
Patrick S | Overall ExperienceEmployees not friendly from the first day moving in.
Kevin P | Overall ExperienceExcellent staff, service and convenience! Thank You, dear staff at Prospect Blvd in Frederick, MD. Cargo Van was perfect for the intended use and simple enough to drive. I appreciated the ability to extend the van rental remotely a few days. I also am grateful for the 1 month free courtesy for a storage unit. I will need it! Monthly prices Thereafter seem a little pricey, though.)
FLORA A | First Impressionsmy special offer included lock which I mentioned twice at check-in. The gentleman said there would be a lock inside the storage unit. Of course we looked elsewhere and there wasn’t one. So we called the office from where we were loading and they said come back to the office and we will get you one. I wish someone would have just brought it to us versus making us run back and forth.
KEVIN M | First ImpressionsManagement is amazing!
LASHONDA Z | Overall ExperienceI had a great experience with them overall!
KAREN M | Overall Experience