Customer Reviews for U-Haul Moving & Storage of Frederick

8,129 reviews

400-410 Prospect Blvd   Frederick, MD 21701
(Right off of Jefferson Street next to Best Western)

(301) 624-5540

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(301) 624-5540

400-410 Prospect Blvd
Frederick, MD 21701
(Right off of Jefferson Street next to Best Western)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Friendly staff and easy drop off.

Alex S. 
Rating:
5.0

Customer did not leave a comment.

CAMILLAANN R. 
Rating:
4.0

The steering was quite loose, allowing 10-15 degrees of motion at dead center. The transmission shifts were slow, at times unpredictable. Both components need checking.

Agu E. 
Rating:
5.0

The customer service is exelent, thanks for all

VINICIO P. 
Rating:
5.0

My experience was positive. Personal working there where professional, knowledgeable and friendly.

PAUL P. 
Rating:
5.0

None. The agent was fast and professional. I did not waste anytime and loved it.

ABDOUL K. 
Rating:
5.0

Customer did not leave a comment.

Matt W. 
Rating:
5.0

I would probably go with another rental company next time if the truck I rented two months in advance suddenly becomes unavailable 2 days before pickup.

Jaime G. 
Rating:
5.0

Both Kathryn and the fellow who closed out the rental were clear and helpful.

KATHRYN J. 
Rating:
5.0

Good job

JOSE S. 
Rating:
5.0

everything was great

Dalmar J. 
Rating:
5.0

Tameaka was very courteous, helpful and professional. The vehicle worked fine.

RODNEY H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

Wilfrid M. 
Rating:
5.0

I really like the young lady at this location. her customer service is high and makes you feel at your own home. She is also beautiful. So beautiful to be running everywhere to get the truck for the customer. Personally, I will always reserve my Uhaul here

MOSES D. 
Rating:
5.0

This location is great and always takes care of my moving needs! The employees that work there are fantastic! Could not ask for more!!

PATRICK M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

DIXIE B. 
Rating:
5.0

Bad day for me, I rented the truck and had a moving crew I paid by the hour. As I was driving to my new home, the truck lost power and cut off as I was driving on the highway. Scary stuff as we were almost hit by a few cars. I was able to make it to the median and tried calling 1-800-go uhual the voice recorded said to go to the website for help. Not really helpful if you don't have internet in the middle of the highway. My smart phone is not so smart. So while I was on hold, the movers left because they were not getting paid to sit a wait. I paid them on the side of the road and they left. I tried to start the truck and it started and rattled all the way to my house. I had to unloaded it myself, after that I brought it back to uhaul it cut off another time on the highway again. Just a bad day! I did get a refund but had to pay for fuel charges because I couldn't stop at a gas station due to the truck could break down again so I raced back to uhaul. I know these things happen it justade it rough because I couldn't finish my move and left half my storage full. I rented a second 15' truck as a back up and I'm glad I did. Please call me at 240-388-7490

KEITH D. 
Rating:
5.0

The customer service that I received was excellent.

TREVOR L. 
Rating:
5.0

Customer did not leave a comment.

Frederick T. 
Rating:
5.0

Customer did not leave a comment.

ANDREW B. 
Rating:
5.0

Very friendly and professional customer service Thank you

DANIEL M. 
Rating:
5.0

Let renters know that equipment must be returned to that location. Wasn't clear trailer was owned by that U-Haul dealer

BRADFORDKEITH D. 
Rating:
5.0

We had a change of location and vehicle but Uhaul called while we were driving to get our van and asked if we could switch locations and vehicles. We were good with the change and uhaul honored our original price for the vehicle we had ordered. So it worked out well.

Courtney W. 
Rating:
5.0

Need customer parking area.

George K. 
Rating:
5.0

Customer did not leave a comment.

toya F. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE J. 
Rating:
5.0

Great staff. I was running late for pick-up and received a call about my rental and whether I needed it or was merely delayed. I appreciate that as it would have been disastrous if they had given my rental away. Friendly, professional folk.

CAROLINE M. 
Rating:
5.0

Customer did not leave a comment.

Raul S. 
Rating:
3.0

There wasn't any staff available. We waited more than an hour past pickup time to get the truck and we were on a tight timeline with our help in moving. Also, we were charged for gas when the tank was more full when we dropped it off than when we picked it up. We disputed the gas charge on the online site when we dropped the truck off on 10-31-21. We need reimbursed ASAP.

Jaquenette K. 
Rating:
5.0

Quick service customer service clear with the invoice

Walter H. 
Rating:
1.0

We requested a dolly that was forgotten. The parking is not great the person dropping me off had to park on the street. The u-haul size we got didn't have a lift which made it very hard for us women to get furniture loaded and this crappy service still cost 50$!! I would never recommend this location!

Heather S. 
Rating:
5.0

Both Tamika (sp?) and the other young lady working on Sunday Nov 14, 2021 were outstanding. They both were positive and very helpful. Even with their masks on, you could tell they had smiles on their faces! Thank you ladies!

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

ROYAL S. 
Rating:
3.0

Keep the facility clean.

Frederick G. 
Rating:
5.0

The trailer I rented worked out great. Thanks U-Haul!

SCOTT L. 
Rating:
5.0

Customer did not leave a comment.

KIM B. 
Rating:
3.0

Customer did not leave a comment.

Frederick G. 
Rating:
5.0

I rented a cargo van for 24 hours. Check-in and return was efficient. The van was nice and handled fine. The front desk employees were very friendly.

KATHLEEN D. 
Rating:
4.0

Customer did not leave a comment.

KEVIN B. 
Rating:
5.0

This was my second time storing at this facility.....nice people, clean and dry storage. Couldn't ask for more really.

Terri R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Meghan O. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER MICH H. 
Rating:
4.0

Better truck equipment parking .

TERRANCE G. 
Rating:
5.0

Customer did not leave a comment.

Nichole S.  |  First Impressions 
Rating:
5.0

Overall a very easy process. That always helps.

DESTINY H. 
Rating:
5.0

No improvements needed.

JASON S. 
Rating:
5.0

Nothing

Leslie M. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL STEVEN S. 
Rating:
5.0

There was a problem with the drop off check out. Not everyone who has a strong internet connection.

ALEXANDER V. 
Rating:
5.0

This is the second time that I have used this facility and I must say every time that I've been there everyone was very professional I will always use this facility when I need to use U-Haul

GERALDS C. 
Rating:
3.0

Didn't necessarily like parking on the street and getting back the late hours that I did. For the pricing customers should be provided parking especially in that area. Return for trucks not adequate either

tammy V. 
Rating:
5.0

Customer did not leave a comment.

LEEANN Z. 
Rating:
4.0

Make available for customers "first month free" promo to rent units under also the basis of number of time using Uhaul over 5 years and not after a long gistance. I have been using Uhaul for 5 years already. Each time was a long distance. But, and I did not know the rule to find the "first month free" promotion. I is only now I am aware of that, and I wanted so bad this promotion. Next month, I will be needed it. Besides that, my rating is 4 stars. It is good over all.

DUCE S. 
Rating:
4.0

A little backlog at the counter during pickup, however, everyone is having staffing issues at the moment. It was not a deal breaker.

James N. 
Rating:
5.0

staff was friendly, efficient and helpful. great location for u-haul rental. the scene was hectic for a saturday am at the end of the month but the team was on their game and getting people in the trucks and on the road.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Douglas H. 
Rating:
5.0

The woman working at this location on Saturdag morning were phenomenal and went above and beyond to make sure we got the truck we needed. There was some confusion with the reservation but the ladies worked hard and delivered just what we needed and we appreciate it so much! They helped us to be able to move into our new home by working hard to fulfill our reservation and were so nice on top of that!

ARIELLE B. 
Rating:
5.0

Very nice staff. It was so nice to see how they work as a team and keep the ball rolling on pickups and returns.

LAWRENCE B. 
Rating:
1.0

The requested vehicle was not available (associate took the keys to the vehicle home) and I waited almost an hour for a resolution. Understaffed and over booked even though they knew it was the end of the month.

MATHEW T. 
Rating:
3.0

The vehicle had not been cleaned and the website said the 20 foot truck was for a 2-3 bedroom house and that was not even close to accurate. Now we have to rent another truck to move the rest of our things.

KOURTNEY C. 
Rating:
5.0

Trailer work great staff is friendly and helpful

Robert M. 
Rating:
1.0

They need to service their vehicles properly. The first truck they gave us had the check engine light on. We had to exchange it. The next truck I had was a piece of crap. My husband was scared driving it. Then they never provided me with a detailed breakdown after I returned the truck. I was charged what I thought was the final price a few days after I returned it. Then 2 weeks later I was double charged $30. I called customer service and sat on hold for over 30 mins. The CSR Then tokd me that I had a balance due of $85 and the 2 $30 fees were NSF fee and late fee bc they had attempted to withdraw the $85 but was declined by my bank. I disputed those fees with the rep and asked for a detailed breakdown before I pay the remaining balance. Weeks later I never received the breakdown and was charged the $85 which put my account into the negatives. I called customer service AGAIN only to find out they had my email address incorrect. She did finally send me the breakdown and opened a dispute for me which will take 72 hours to complete. Companies can not go around charging peoples bank cards whenever the hell they feel like it. I want that money put back in my account and I will make arrangements to pay the outstanding balance when I actually have money in my account.

ROBERTA O. 
Rating:
4.0

Customer did not leave a comment.

Carl K. 
Rating:
5.0

Nothing much. This uhaul location is a tight ran ship. Always use them when I have a move.

JESSE G. 
Rating:
5.0

Excellent Customer Service!

CALEB C. 
Rating:
4.0

Customer did not leave a comment.

Gretchen H. 
Rating:
1.0

I waited 45 minutes inside of the uhaul in line to pick up the truck even though I had signed up for mobile pick up. No one would help me. Another CUSTOMER in line was trying to help me get the mobile pick up to work but it wouldn't go through all the steps. The girl behind the counter just loudly talked over me and said sorry she had to help other people and was trying to say it was my phone that wasn't working. She provided zero customer service at all and was rude. When I finally got to the front counter after 45 minutes the guy who helped me was polite and apologized for the wait AND told me their system was down and slow, and that that was the issue. Soooo no clue why I was told sorry your phone is the issue for 45 minutes and just keep trying it. I had movers waiting on me that entire time and this really messed up my moving day A LOT I had to pay the movers for the whole 45 minutes I was waiting inside there doing nothing. Mileage and gas meter were wrong too but I had no more time to go back into the office and wait anymore.

Leigh C. 
Rating:
5.0

Counterperson was terrific. She worked hard to take good care of me

KEVIN O. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

Carol C. 
Rating:
5.0

Customer did not leave a comment.

RICK G. 
Rating:
4.0

Customer did not leave a comment.

SHARON T. 
Rating:
4.0

Very slow pick up. Otherwise they were great.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND F. 
Rating:
3.0

Customer did not leave a comment.

Praveen R. 
Rating:
5.0

This location is perfect in a many ways

JACQUELINE F. 
Rating:
5.0

Customer did not leave a comment.

EUGENE F. 
Rating:
4.0

Truck was ready and clean. Service was quick and easy.

DANIEL M. 
Rating:
5.0

This location was great to work with. Thank you for being there in our time of need

CHRISTOPHER E. 
Rating:
4.0

Just need a better way to organize the pickup and drop off of trucks

KAMARIA J. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
4.0

I'm really disappointed with the service, I put extra fuel in the truck by mistake and they told me that I just lost my money.

Skary B. 
Rating:
5.0

Customer did not leave a comment.

JOHN DAVID E. 
Rating:
5.0

Reservations online is much faster than stand in a line. Pick up and return went smooth… a huge thumbs up!!

Wayland J. 
Rating:
5.0

Everything good 👍

Fredy C. 
Rating:
5.0

Customer did not leave a comment.

stefanie k.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brittany S.  |  First Impressions 
Rating:
4.0

Make sure the equipment doesn't smell like smoke.

Don M. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Andres R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Great customer service! We were able to fit everything we needed to move into the truck and it drove nicely especially for a 26 foot truck! Will definitely use again for our next move. Thank you!

MUSTAFA A. 
Rating:
5.0

Great customer service.

JAZZ C. 
Rating:
5.0

The people at pickup were awesome, even helped adjust drop off location, fir one that would be more convenient.

PATRICK D. 
Rating:
5.0

Everyone was wonderful and would use them again and recommend to a friend! Great Job

DONIELLE A. 
Rating:
1.0

When I returned my UHaul, I was advised by the representative at the counter that I should leave the van in the designated area and that a receipt would be emailed to me. Upon reviewing my receipt, I found that I was overcharged for my U-Haul by almost double. When I called the branch to address the issue, my call was rerouted to the call center where an agent advised me that he would reach out to the branch. When the agent returned, he advised me that I would receive a refund. He could not confirm the amount or confirm that all of the incorrectly charged fees would be refunded. He could not provide a case or id number for the call. He advised that if I was not refunded the amount of money I was expecting in 3-5 days I should call back. I am dissapointed that this is the level of customer service I am receiving from U-Haul.

CLAUDIA W. 
Rating:
5.0

Best location in Frederick for truck rentals.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Marcia K. 
Rating:
5.0

I was already with everyone, but when we went to the storage area there was a man that going in and out of the unit and. kept looking around and staring at us

Patrica J.  |  Overall Experience 
Rating:
4.0

Access to the sliding doors on building F was cut off early

keith m.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Dustin F.  |  Overall Experience 
Rating:
5.0

The staff was extremely helpful and went above and beyond to help me get the final box in my car and checked out even though it was minutes before closing time.

william s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vickie J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrica J.  |  First Impressions 
Rating:
5.0

Great place to rent storage or a truck.

CHERYL J.  |  First Impressions 
Rating:
5.0

Thanks U-Haul ✔️

Bruno O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corrie P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

norman P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BARBARA P.  |  First Impressions 
Rating:
5.0

Thank you! The staff were friendly and helpful. We appreciate it.

Robert B.  |  First Impressions 
Rating:
3.0

I came in to pay my storage unit rent and was told I was good till may 25th than got a late fee saying I wasn’t paid for may

anthony c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher H.  |  Online Move In 
Rating:
3.0

Everything was great. The only thing I would complain about is the parking for uhual it’s very Cluttered and you can’t get through anywhere. They need a better System for customers parking there cars. The storage was kind hard to find even with explanation when getting my unit number the guy who was at the front desk never said that there was an inside and that is where I’ll find my unit number. So better explanation would have been great.

Alexandra M.  |  First Impressions 
Rating:
5.0

The staff was very polite and respectful

Barbara S.  |  First Impressions 
Rating:
5.0

Excellent staff friendly and courteous!!

BRIAN S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRIAN S.  |  First Impressions 
Rating:
5.0

I've had as many as three units at one time and have moved/changed units at least 4-6 times over the years. This facility has worked with me, helped me switch units, and been generally friendly and cooperative over the 7 years I've been a customer. Even when short handed, they find time to be courteous and helpful!!

Juana A.  |  First Impressions 
Rating:
3.0

I was over charged for my truck rental. My bank disabled my card because had excessive charges from UHal. I was told I could drop the truck off at the Uhal facility but then told I was charged 150 for leaving it there. Returned the truck to the correct facility. I was charged twice for the rental.

MIKA H.  |  First Impressions 
Rating:
5.0

Very helpful in every aspect.

CARVER CLARK G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caitlin S.  |  First Impressions 
Rating:
5.0

We had a very enjoyable experience renting the storage unit.

Verena R.  |  First Impressions 
Rating:
5.0

Great customer service.Thank You U-Haul

JEROME W.  |  First Impressions 
Rating:
4.0

Great service, long wait time

Christopher N.  |  First Impressions 
Rating:
5.0

The girls at the front desk were great! I came in on Easter Sunday & they were very helpful & the process was fast & very smooth. I will def recommend your facility b/c of my experience w/ your staff.

Jenifer B.  |  First Impressions 
Rating:
3.0

Much confusion with reservation of storage unit 4 days prior to final location in Frederick. They couldn't find where we had reserved even with the reservation #. The storage unit is nice.

Donna L.  |  First Impressions 
Rating:
5.0

Rep was very nice and helpful and funny

Clinton J.  |  First Impressions 
No reviews have been submitted for this location.

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