Customer Reviews for U-Haul Moving & Storage of Fredericksburg South

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Fredericksburg South

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JOHNLEE W.
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Customer did not leave a comment.

HARRIETM C.
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Wendy was an absolute delight!! Super friendly and professional. She was so patient and explained everything to me as I rented a truck to move furniture. She was a gem from pick up through drop off!!! So pleasant...she made my day!!! Harriet Parker

JAMESCOLBERT P.
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GLEN P.
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Shea G.
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KEITH M.
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Great location and they always have the trailer I need. Excellent customer service.

Freddy P.
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The best! I recommend uhaul over any moving company is worth it

JAMES R.
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I only needed the trailer for 4 days but since I was going cross country one way I had to take it for 8 days and if I turned it in early I couldn't get some of my money back.

David C.
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System used is slow. Takes too long to checkout a piece of equipment and receive an email invoice and receipt (next day).

WILLIAMN H.
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Customer did not leave a comment.

KENNETH G.
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MATTHEW K.
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No need for improvement from my perspective. The gentleman at the front desk was very knowledgeable and explained everything in great detail. The overall experience was great and I would most definitely use this location again the next time I am in need of a UHaul.

soraya B.
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Customer did not leave a comment.

NILEERNEST H.
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NILE H.
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LYNNMARIE M.
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DAVIDALAN C.
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TRACYELLEN G.
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DONNA B.
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Wendy was great and appreciate all of her assistance, great customer service!

AUSTINLYLE C.
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Renae H.
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JAMES R.
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Mark A.
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MICHAELWILLIAM A.
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senior discounts, or aarp discounts would be nice

SCOTTJ D.
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JUSTINCODY M.
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I felt that the whole process was professionally managed and the staff was excellent.

Dena K.
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jason H.
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Erica Christine F.
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All 3 of the employees on duty when I checked in to get my truck were exceptional and very customer service oriented. They were all helpful, cheerful, knowledgeable and made me feel important. They took excellent care of me!

Dirk H.
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I always experience excellent service. I can see myself renting at this location for a long time to come.

Bettie W. | Overall Experience |
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Ms. Webdy was wonderful to me ,I thank you so so much for all your help,the three months I needed to used the storage there

Jimmy Q.
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JAMES S.
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BETTIEJEAN W.
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OSHANEORLANDO S.
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VINCENTE M.
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Wendy the store manager was extremely pleasant to work with and extremely helpful. I would highly recommend this location again.

LONNIEJACOB R.
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Very quick and efficient process. Manager does a great job handling all operations, and she is doing it by herself. For a painless rental process, I'd definitely recommend this uhaul!

JAMESROGER H.
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Professional, efficient and courteous staff. Great experience.

ERINWILLIAM W.
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Customer did not leave a comment.

BARBARA M.
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SCOTT S.
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Great service and a very friendly staff...It was a pleasure doing business with them.

RITAGEORGE R.
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BRENDADENICE S.
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Customer did not leave a comment.

JERALDINE P.
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Wendy Rodriguez is a phenomenal manager. She dressed as before the doors opened just so we can wait in line as we arrive. Check out was smooth and without any issues. I would highly recommend this location.

ROBERTKERMIT M.
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Customer service was excellent

BERNETABEATRICE E.
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Provide more Uhaul locations.

PATRICKANTHONY H.
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Customer did not leave a comment.

William S.
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DAVID P.
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The Uhaul rep, Daveon, was outstanding. He was exceptionally kind, courteous, and professional. Highly recommend him for promotion!

Aaron M.
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ELAINE U.
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Nothing, the staff at pick-up & return were excellent! Will definitely rent from this location again.

William T. | Overall Experience |
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Customer did not leave a comment.

EBENEZER P.
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Amanda S.
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Wonderful customer service!

BRIAN B.
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Staff was great

Lonnie R.
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This location is Amazing. They have amazing customer service and a quick process. I recommend this location to anyone looking for moving accommodations.

William H.
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Customer did not leave a comment.

JAYPEREZ R.
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THOMASARMOND M.
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CAESAR R.
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Everything was excellent!

CYNTHIAMARIE R.
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The owner Wendy was a delight to work with. Everything was perfect! From the truck, to the building, to the entire grounds- everything was spotless! And so well organized.

Manuel B.
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Rodriguez, general manager, was very nice and super professional. Great customer service.

jendirita M.
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Already called I sign a contract saying that are supposed to have it for 24 hours and I only had it for four hours because the lady told me to bring it back for another customer in the morning for 8 o'clock pick up then I got a charger honey 11 $17 and then I paid $17 again for gas I have all the reporters and I have not heard from back from anybody

Anita P.
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The only issue was with a cellular signal.

Craig B.
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Customer did not leave a comment.

TRACIELANETTE L.
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Best Uhaul in town! The General manager and the other workers are well trained and put customers first. I rent often and this is hands down The Cleanest One I have ever rented from. Especially now in the midst of this pandemic, I am very grateful to them for taking their job seriously. Thank you!

ALEXANDERJAMES F.
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Wendy was great. I had to reschedule move date because of a death in the family. She was very helpful. She also helped me to select straps for my move. Will use this site again.

KRISTIMARIE B.
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I enjoyed dealing with Wendy ... Very nice professional taken her time ... I had a issues. And she handled it very well Thumbs up to her

JEFFREYLORENZO T.
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Customer did not leave a comment.

DANNYEVERETT K.
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Luis M.
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Norvell A.
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Barbara J.
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Deshon S.
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I rented a uhaul for 3 hours and turned it in with gas and they are tryna charge me all these up charges that were not spoken on

Daniel F.
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Truck was clean and well kept. Instructions were clear inside the truck. I liked the online option for pick up and drop off, but you do need a lot of time to get it approved by some agent. Definitely would recommend coming in 15 minutes earlier minimum in order to get on the road in time.

JOHNJOSEPH S.
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I was chaged for over 9 dollars for gas. The truck was not full when rented and I submitted a photo  of the gauge in my vehicle checkout process. Please refund my gas money.

Mark U.
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Customer did not leave a comment.

Efrain M.
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Customer did not leave a comment.

Calvin S.
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This location is by far the best location I have had bet used. I am So grateful I found this location. Very knowledgeable and courteous staff.

David C.
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System is too slow. Check in is too slow. "One moment" equals 15 minutes.

LORIANNE H.
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Felt great to do my first trailer drop off on my own. What a great option! I've rented about 15 times. Always great service and friendly ppl.

Al J.
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I did not see anything that need to be improved. Wendy Rodriguez was very, very professional. She made sure that my rental experience was well worth my trip. Thank you

DEBRA M.
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Customer rep Wendy was extremely good while waiting observed her which each of her customers she's very good she knows her job she was very helpful with each and every one of us that's what you call good customer service.

Gerald B.
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Customer did not leave a comment.

Jennifer P. | First Impressions |
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The owner made everything so easy for us! I called ahead to make sure they had a unit available before I stopped by to complete the paperwork. The location is just tucked behind everything, easy to find, and very clean.

RALPHRAYMOND M.
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Customer Service is great!!!

JEFFREY T.
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Customer did not leave a comment.

JEFFREYCARTER B.
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Customer did not leave a comment.

Angela B.
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It seems as though there isn't very good service in that area while trying to rent a vehicle. Being that you have to be on the property makes it inconvenient especially when you are in the middle of moving. Thanks!

SCOTTANDREW W.
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best ever rental experience from u-haul. absolutely would rent again from this location.

mark F.
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Don't change time and location of picking up vehicle, and the time the customer needs vehicle. It was very inconvenient. I am not happy and I had extra cost that should not have happen. I want to be compensated for the extra money I spent.

John F.
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Customer did not leave a comment.

Jeffrey H.
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Easy 24/7 drop off Plenty of slots to park the truck

CHRISTOPHERREYES S.
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Keep up the good work. The check-in/pick-up process is very well organized.

AUDREYJACOBS C.
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Great staff and location. I could not have asked for better service. I will definitely use this location again and refer family/friends. Thanks for making my day a little easier!!

Daniel F.
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No improvement needed. Wendy is outstanding and defines outstanding customer service. A great team at this location as well. I will go nowhere else for my rental truck needs. Top notch!

JESSICAANN C.
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Customer did not leave a comment.

Dirk H.
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Not much, customer service is excellent...!

DANIELROBERT F.
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Wendy is awesome!

Anthony B.
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The local manager, Wendy was extremely friendly and helpful to meet all my needs

Theresa P.
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Excellent customer service!

JEANNETTEMICHELE W.
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You have help me so so much,I wish other companies were like this

Jamar J.
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Nothing at all everything was great and the staff was amazing especially your manger she was soo kind to me and always there to answer any questions I was able to ask and she made me feel like my Valuables was sage and in good hands. I'll recommend more people to you guys thanks again.

Bettie W. | First Impressions |
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Glad I came to this one

james s. | Overall Experience |
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Customer did not leave a comment.

No reviews have been submitted for this location.

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