Customer Reviews for U-Haul Moving & Storage of Fredericksburg South

572 reviews

5801 Southpoint Centre Blvd   Fredericksburg, VA 22407

(540) 645-6060

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(540) 645-6060

5801 Southpoint Centre Blvd
Fredericksburg, VA 22407

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Everyone is pleasent and I was able to purchase the truck with no hassle.

ETHELMAE R. 
Rating:
5.0

The employee who helped me was so friendly and helpful. Very nice experience.

FRANCISSTANLEY C. 
Rating:
5.0

Great place to rent your next rental vehicle.

JOSEPH J. 
Rating:
5.0

Very impressed with this U-Haul location. Unlike many U-Haul locations, this one has a spacious parking lot for easy entry/exit and maneuvering. Most of all, customer assistance was exeptional. Wendy and Mason went above and beyond went my trailer lights connection failed. Moreover, it was my first time using my car hitch and having great support from knowledgeable and super nice people was priceless.

SU-ANNEMARIE B. 
Rating:
3.0

I was on hold for a long time .

YULANDATRINICE C. 
Rating:
5.0

Customer did not leave a comment.

robert S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW N. 
Rating:
5.0

Easy drop off process.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

VANESSAANN R. 
Rating:
4.0

Customer did not leave a comment.

JONATHANKENNETH B. 
Rating:
1.0

The worst experience ever with u haul franchise ,Please don't use this location they will scam you & get extra cash from your wallet. Its not worth the frustration.

CARLADENISE A. 
Rating:
5.0

The manager was a great person. Above and beyond!

AHMADNAZIF N. 
Rating:
5.0

It was quick and easy pick up and dropping off...the young lady who helped me was extremely friendly and polite...I had a great overall experience!!

JEANDORISA W. 
Rating:
5.0

Customer did not leave a comment.

GILBERTHAROLD H. 
Rating:
5.0

Wendy was marvelous

GILBERTTHOMAS G. 
Rating:
5.0

Very professional service and my customer service representative was very accommodating.

CAROLDENISE D. 
Rating:
5.0

Your team at this location is amazing. They went above and beyond to make sure everything went well. Truly excellent service.

SHARONCECELIA I. 
Rating:
5.0

Customer did not leave a comment.

JAMESCOLBERT P. 
Rating:
5.0

Customer did not leave a comment.

WANDAMAE K. 
Rating:
5.0

Nothing. Excellent customer service. Ms Wendy Rodriguez answered all my questions and was very informative in leading me through the process, which made renting the uhaul moving truck very easy.

ELIJAHJEROME B. 
Rating:
5.0

Customer did not leave a comment.

MICHAELANTHONY B. 
Rating:
5.0

Everything went exactly as expected. Professional, friendly and helpful. Great service and convenience!

PAMELAANNE H. 
Rating:
5.0

Wendy and her staff are the best and the storage hours were very convenient. The price was good for the large unit I had and I didn't want to leave. The only reason I left because I had a unit open up closer to my home and didn't have to do the 20 minute commute to get it. Thank you Wendy and your team for a great experience! will recommend to others!

Kevynn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
4.0

Customer did not leave a comment.

Natasha W. 
Rating:
5.0

Customer did not leave a comment.

Freida T. 
Rating:
5.0

Customer did not leave a comment.

MICHAELIAN B. 
Rating:
5.0

Nothing everything went well!

Chad G. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHERWILLI Q. 
Rating:
5.0

Good service

MIGUEL C. 
Rating:
4.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Customer did not leave a comment.

RICHARDG N. 
Rating:
5.0

Nothing. Just wanted to shout out associate Wendy. She is great!

Sara G. 
Rating:
5.0

Customer did not leave a comment.

Gopal G. 
Rating:
5.0

By far the best u-haul location I have ever used! I have had some rough experiences with u-haul in the past, and I really wasn't wanting to use them for the small things I had to do. However, the owner at this location was so friendly! The office area was very organized and clean. If I ever need to use u-haul again, I will be using this location hands down.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARY G. 
Rating:
4.0

Customer did not leave a comment.

Skylar K. 
Rating:
4.0

Your system if based very much on a smart phone and this location is undermanned. Since I don't have a smart phone I had to hunt down someone to help me when it was time to return the truck.

Paul C. 
Rating:
5.0

Customer did not leave a comment.

MABLEMARIE R. 
Rating:
5.0

Customer did not leave a comment.

Cassie R. 
Rating:
5.0

Customer did not leave a comment.

Crowley C. 
Rating:
5.0

Great customer service, Wendy was wonderful. I will definitely recommend this to anyone I know that might need a u-haul.

PAMELALEE P. 
Rating:
5.0

Customer did not leave a comment.

LIGIA A. 
Rating:
4.0

Allow customers to drop off vehicle at different uhaul locations.

Tatyana B. 
Rating:
5.0

Customer did not leave a comment.

LEONARDTREMAYNE L. 
Rating:
5.0

Customer did not leave a comment.

ANDREWLEE J. 
Rating:
5.0

Customer did not leave a comment.

Vermell F. 
Rating:
5.0

Customer did not leave a comment.

BRYAN K. 
Rating:
5.0

Always a good experience. I've rented trucks many times at this location and never had a problem. 10 stars. Thank you again.

THOMASJAMES P. 
Rating:
5.0

Excellent customer service.... thank you

ELSA M. 
Rating:
5.0

Once again, Wendy and her crew did a great job as they have in the past. Always good to work with them. I would highly recommend this place to anyone who has truck and/or equipment needs.

EMANUELL A. 
Rating:
5.0

Nothing. Young lady on duty was friendly and professional.

Thomas G. 
Rating:
4.0

Customer did not leave a comment.

JOHNJ M. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
5.0

Pickup and drop off was very smooth. Gentlemen who helped me with the drop off was awesome. I believe his name was Demarcus but I could be wrong. Great employee for the company. Will be back

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

LAURENMARGARET C. 
Rating:
3.0

More employees working.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

DANIELLEYVETTE B. 
Rating:
5.0

Customer did not leave a comment.

RYANSCOTT B. 
Rating:
4.0

Customer did not leave a comment.

KELLYL B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMR S. 
Rating:
5.0

Great all around service

BRIANANTHONY M. 
Rating:
5.0

Customer did not leave a comment.

GREGORYWILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

FRANCISEDWARD E. 
Rating:
5.0

Customer did not leave a comment.

RICHARDW W. 
Rating:
5.0

Although the rental cost me more than I really wanted to spend we were satisfied with the overall customer service as well as the truck

VICKIELYNN M. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMEDWARD J. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA S. 
Rating:
5.0

Customer did not leave a comment.

Alexander R. 
Rating:
5.0

Customer did not leave a comment.

HASSIBULLAH N. 
Rating:
2.0

The safety part is probably the #1 reason — I didn't like having to park at the far end of the large, isolated lot and then have to walk clear to the other side in the dark with not a soul around. (I also found it a little odd that my license was cleaned with a Lysol wipe (I don't like harsh chemicals on or near me and my belongings being chemical-free) and then oddly the keys were handed to me and not wiped down with Lysol. It was as if I was a zombie bringing germs in but it was okay to leave with someone else's germs on the key and credit card machine. Just an odd experience. Otherwise, the truck was fine and location to my destination is what brought me to this particular store.

DAWNVERONICA C. 
Rating:
4.0

Customer did not leave a comment.

SCOTTTERRY C. 
Rating:
5.0

Customer did not leave a comment.

Veretta F. 
Rating:
5.0

Wendy and her crew are absolute professionals. They took care of everything. I've never had any problems. They've always handled all my moving needs which takes a lot off my mind. They are great to work with.

EMANUELL A. 
Rating:
5.0

Wendy did a great customer service

CAPRIDANIELLE M. 
Rating:
5.0

Outstanding customer service

MICHAELG H. 
Rating:
5.0

I was treated with the highest level of professionalism. Keep up the good work.

DAVIDWILSON D. 
Rating:
1.0

Very upset with the services. Got charge for 2 days and didn't even have it a full day!!!! Had reservations for 3:00 and the truck didn't come back til 4:00. Was late with my move!!! I want my money back!!!!

KIMESHANISTHE B. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

NYDIAGERALDINE P. 
Rating:
5.0

Customer did not leave a comment.

TERRYCOREY K. 
Rating:
5.0

no improvements needed, the staff that was present at time of our pick-up was GREAT!!! Wendy & Davoughon. Davoughn copleted our rental. He was very knowledgeable as well as personable, not Robotic as many people that have to deal with the public can be Youn guys ROCK!!! Davoughon went over every aspect of the contract ensuring we were well informed especially the safety & emergency portion. He knew of the area on which we were traveling (moving) to and was able to offer good information on nearby attractions and things to do as a Family. Overall a great rental experience with GREAT people. Awesome sense of humor as well!!! I can go on but would most likely run out of space. If you're in need of a U-Haul rental I STRONGLY recomend renting from this location. U-Haul Moving & Storage of Fredericksburg South. No, i'm not a paid spokes person but just a VERY SATISFIED customer. Davoughon, thanks for your expertise,wisdom, knowledge and humor!!! Keith & Patricia Reese

KEITHNOEL R. 
Rating:
5.0

I was struggling trying to obtain the truck before hours. I had to download the U-haul app in order to gain access to the steps necessary, which I was perfectly okay with. Just wish I had been told prior that the APP works best.

Rhonda B. 
Rating:
5.0

Great customer service!

DESIRELORLORNYO A. 
Rating:
5.0

Wendy Rodriguez was extremely professional and courteous. She made the process easy and i am pleased with the service provided on both times I rented in the last month.

Duane S. 
Rating:
5.0

The staff is very friendly and knowledgeable. I enjoyed my experience with them! I'd definitely recommend them to all my family and friends. I cannot over emphasize how friendly and enjoyable it was dealing with them.

MARCJOSEPH K. 
Rating:
4.0

Customer did not leave a comment.

KEITHGUY S. 
Rating:
4.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Just continue to value customer service as you have always done for us. We will always be your customers .Thank you

Dirk H. 
Rating:
3.0

No personnel on site on Sunday. On Iine drop-off is cumbersome.

Gary S. 
Rating:
4.0

Customer did not leave a comment.

Duane S. 
Rating:
2.0

Ordered a 24 foot truck weeks in advance for pickup at 10 am nd was notified day of pickup it would not be available until 12pm. I had my movers ready and had to use a 20 foot truck (big difference). Had to make one trip into 2. Very disappointed and no adjustments given in price. Will not recommend uhaul to anyone.

thomas C. 
Rating:
1.0

Customer did not leave a comment.

SAMUEL S. 
Rating:
3.0

It's really expensive to move.

GENEVAMARTA R. 
Rating:
5.0

Just want to say that the employee you have at the location I think her name is wendy outstanding with costumer shes make you feel like to comeback to that store with no doubt..excellent service

Oscar P. 
Rating:
5.0

Customer did not leave a comment.

JOHNLEE W. 
Rating:
5.0

Wendy was an absolute delight!! Super friendly and professional. She was so patient and explained everything to me as I rented a truck to move furniture. She was a gem from pick up through drop off!!! So pleasant...she made my day!!! Harriet Parker

HARRIETM C. 
Rating:
5.0

Customer did not leave a comment.

JAMESCOLBERT P. 
Rating:
5.0

Customer did not leave a comment.

GLEN P. 
Rating:
4.0

Customer did not leave a comment.

Shea G. 
Rating:
5.0

Ms. Webdy was wonderful to me ,I thank you so so much for all your help,the three months I needed to used the storage there

Bettie W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William T.  |  Overall Experience 
Rating:
5.0

The owner made everything so easy for us! I called ahead to make sure they had a unit available before I stopped by to complete the paperwork. The location is just tucked behind everything, easy to find, and very clean.

Jennifer P.  |  First Impressions 
Rating:
5.0

Glad I came to this one

Bettie W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

james s.  |  Overall Experience 
No reviews have been submitted for this location.

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