Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jay and the other gentleman working on march 16th 2024 are amazing. They’re so helpful and nice. They answered all the questions I had and managed to help everyone who was there quickly and efficiently
abigail barrett
|
First Impressions
Rating:
5.0
Nothing, keep up the good work.
Steve Shifflett
Rating:
5.0
Fast , Friendly & Great customer service.
chante martin
Rating:
5.0
Miss Wendy, I think DeAndre, and the red-headed white guy were absolutely fantastic. They worked with me and made my experience excellent. Thank you all for much. The moving in and out was amazing. Continue the awesome job 👍🏾👍🏾👍🏾👍🏾👍🏾
Stephanie Clark
|
Overall Experience
Rating:
3.0
This location was understaffed when I picked up my rental, and I had to wait 30 minutes to return it later that evening. It was an otherwise great experience.
Kevin Holloway
Rating:
5.0
Customer did not leave a comment.
Binh Vo
Rating:
5.0
Great customer service and friendly.
Stephen A Browne
Rating:
5.0
The assistant manager Grayson was amazing. Very caring, very helpful. If I had a business I would definitely hire him 😁👍
Linda Foreman
Rating:
3.0
Check your invoice before leaving
KEVIN HUYNH
Rating:
5.0
The personnel that were working were very courteous and professional. They were a pleasure to deal with for my rental.
THOMAS FULLER
Rating:
1.0
Customer did not leave a comment.
Nicolás Bohorquez
Rating:
5.0
The after hours drop-off app billed me for a dolly I did not use, did not break the green seal, and indicated I did not use. Defeats the essence of the Yes/No option.
And then their phone never goes through!
uyi azodeh
Rating:
5.0
Very attentive and helpful, great customer service even though they were packed.
Glenda Santos
Rating:
4.0
Customer did not leave a comment.
Larry Ricks
|
Overall Experience
Rating:
5.0
This location is absolutely huge! The service was timely and professional. I would recommend this location for any U-Haul need;)
Anne Colon
Rating:
5.0
I had a great experience, my first time. I will definitely return to this location. The customer service was excellent.
Sandra Pittman
Rating:
1.0
Customer did not leave a comment.
Alan Reece
Rating:
3.0
Customer did not leave a comment.
Kenescia Ortiz
Rating:
5.0
Customer did not leave a comment.
Wayne Reynolds
|
Overall Experience
Rating:
5.0
Nothing everything was great and the cashier she was very sweet considerate. Yes, keep her there.
cynthia cox
Rating:
5.0
Customer did not leave a comment.
Faustino Gonzalez
Rating:
3.0
Employees were great but I'm not sure about the accuracy of certain things. It's ok. You helped me move what I needed to move
john kulick
Rating:
5.0
Customer did not leave a comment.
Paul Wright
Rating:
5.0
Customer did not leave a comment.
Casey Lambert
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FELIPATERESA DIAZ
Rating:
5.0
Staff is always friendly
Brandan PIEL
Rating:
4.0
Check out trailer brake
Ronald McGhee
Rating:
4.0
Customer did not leave a comment.
Brayden Gemme
Rating:
5.0
All the workers were very professional.
RAYMONDJOSEPH STANKEVICH
Rating:
5.0
Customer did not leave a comment.
Tammy Whited
Rating:
4.0
The rental center was great; however, the app for returning the equipment has issues. I’d get halfway through taking pictures of the equipment and I the app would erase all of the pictures and I would have to start over. Then I wasn’t sure our out all went through until the next morning when u received the receipt by email.
Joseph Keehner
Rating:
5.0
Wendy was amazing. Very driven to make sure I felt heard and I understood how to access my storage unit, and how to arm the storage unit. The drop-off of the truck was super easy too! Definitely a happy customer!
Ascia Boothroyd
|
First Impressions
Rating:
5.0
Improve the after hours return process. Difficult to complete 😕
LaTanya McClendon
Rating:
5.0
Excellent customer service. Clean and organized.
Cindy Kappeler
Rating:
5.0
Customer did not leave a comment.
Jesse Ellerby
Rating:
5.0
Customer did not leave a comment.
Stephen Roberts
Rating:
5.0
Honestly this is one of the best uhauls I’ve ever been to, very helpful and friendly staff, very will lit area, and always available when you need them. Thank you so much Wendy for staying with me and helping me get everything situated. I would highly recommend this U-Haul location to anyone who’s had a bad experience.
KHALIL LAW
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hortencia Martinez
Rating:
2.0
the initial trailer offered was very dirty on exterior - obviously used through recent rain and snow conditions - but not cleaned before trying to rent it again hoping the customer would clean it ? not good customer service or professional operation
Ralph Priebe
Rating:
5.0
Customer did not leave a comment.
Djamshid Khorsandi
Rating:
5.0
Customer did not leave a comment.
Joseph Eggert
Rating:
5.0
Customer did not leave a comment.
Allison Justus-Smith
Rating:
5.0
Customer did not leave a comment.
LORRIEANN DUREN
Rating:
5.0
The staff was courteous and helpful
skylar smith
Rating:
5.0
Customer did not leave a comment.
Kiara Fisher
Rating:
5.0
This was a great experience. Miss Wendy Rodriguez was amazing. I will always come to this location. And I will let everyone know how wonderful this location was. They really care about their customers I give you a ten
Daisy gonzalez
Rating:
5.0
Customer did not leave a comment.
Michael Augusti
Rating:
5.0
This company is well stocked with various hauling equipment. They are very professional along with being very customer friendly. The delightful staff has made it easy for me to choose and recommend this U-Haul for all my and others needs.
David Adams
Rating:
5.0
Customer did not leave a comment.
Micheal Washington
Rating:
5.0
Customer did not leave a comment.
Sean Elliott
Rating:
5.0
Customer did not leave a comment.
Edgar Cox
Rating:
4.0
Wendy was extremely nice and very efficient.
Tracy Hawthorne
Rating:
5.0
Customer did not leave a comment.
MERVIL OLIVE
Rating:
5.0
Customer did not leave a comment.
Natasha Benefield
Rating:
5.0
Well I think for now’s nothing to do. Continue doing your great job
Victor Bangura
Rating:
5.0
Great service and people. Thanks!
Charles Pedigo
Rating:
5.0
Phenomenal customer service from Manager Wendy Rodriquez!!! There was a small wait/line though, so hiring more staff would make it 100%. Definitely will be back again !
Abigail Washington
Rating:
5.0
Customer did not leave a comment.
John Slate
Rating:
5.0
Customer did not leave a comment.
Ruben Santiago
Rating:
5.0
We felt so fortunate that Wendy was on duty as manager when we arrived with two truckloads of home items without a reservation about ten minutes before closing. She stayed late helping us secure two bins in close proximity to each other and the elevator, and took her time in showing us what to do and how UHAUL storage works. The facility was bright and clean, organized, and there were dollies to help us unload the home goods and get them to the lockers. Wendy NEVER showed any impatience and was sincerely interested in taking care of us. Thank you so much!
Mary Ann Butterfield
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandon Ward
Rating:
4.0
Thank you.
John Cochrane
|
Overall Experience
Rating:
1.0
I will NOT use uhaul ever again because you forced me to pay a stupid environmental fee that the company should cover if it so concerned, and because you force me to do the entire check in and check out porcess on my phone, even though there were 3 service agents at the store. Why should I choose this company if they can NOT provide in person service and force me to pay stupid fees. I will never use this company again
Sergio Morales
Rating:
5.0
Add more staff please. Your staff at this location are spread very thin and are doing an amazing job even with the staffing shortage
John Cochrane
Rating:
5.0
Staff was very polite, professional and knowledgeable. Above and beyond to make sure I was comfortable with the equipment. Completed all safety checks completely and efficiently. No short cuts. Return was same experience. Top notch crew. New favorite U-Haul location. Thanks!
ARTHUR MONTGOMERY
Rating:
5.0
Customer did not leave a comment.
Milton Branch
Rating:
4.0
Customer did not leave a comment.
Brittany Walker
Rating:
4.0
Customer did not leave a comment.
Caitlyn Kahn
Rating:
5.0
Customer did not leave a comment.
Deborah Limerick
Rating:
5.0
Nothing comes to mind.
ROBERT CRUM
Rating:
5.0
Customer did not leave a comment.
Belinda Lennon
Rating:
5.0
The employee who helped me, was very professional, courteous, and efficiently quick.
Mark Ditto
Rating:
5.0
Customer did not leave a comment.
Jake Tychan
|
First Impressions
Rating:
5.0
Will stocked, competitively priced equipment, employee was friendly and responsive to my request
David Adams
Rating:
4.0
Customer did not leave a comment.
James Rivera
Rating:
5.0
Nothing you guys are amazing will rent again soon!!!!!!
diego watson
Rating:
5.0
Customer did not leave a comment.
Valerie Howard
Rating:
3.0
Mason was very Respectful, Considerate and knowledgeable of my concerns and needs. Mason was always Professional and supplied Excellent customer service!!! unlike the others that was present...... this is why I chose average.
KAREN YOUNG
|
Overall Experience
Rating:
5.0
Ms Rodrigues (sp) sets the standard for customer service. She has the perfect blend of professionalism and friendliness. Her vast knowledge of the entire Uhaul process allows her to offer all the available services without being pushy. She gives usable information that helps you make informed decisions. I thought the days of great customer service was gone.I was wrong.Its just on the move at Ms Rodrigues Uhaul.
Robert Elliott
Rating:
5.0
Very clean facility and great customer service!
Michelle Patrick
|
First Impressions
Rating:
5.0
Wendy was very helpful and friendly
Brian Patrick
Rating:
5.0
Keep up the standard
Innocent Meki
Rating:
5.0
Absolutely, the best experience I had overall, very experienced, friendly, professional and wealth of knowledge.
Yulanda Tucker
Rating:
5.0
Na
Rodeaster Robinson Jr
Rating:
5.0
It was great & clean , safe . Thank you all
Integra Pettus
Rating:
5.0
Store manager was great to work with:)
Devontre Yerby
Rating:
5.0
Milage rate
PRESTONT SHERMAN
Rating:
5.0
Customer did not leave a comment.
Faustino Gonzalez
Rating:
5.0
Everything was good. We actually arrived a little before the store open and the fellow still took care of us and let us get on our way when we picked up the trailer..
Richard Keranen
Rating:
3.0
Customer did not leave a comment.
Ashley Atkins
Rating:
5.0
Customer did not leave a comment.
EARLY JACKSON
Rating:
5.0
Customer did not leave a comment.
Kirby Rockellis
Rating:
5.0
Customer did not leave a comment.
Peter Chase
Rating:
3.0
Location was super convenient to the area. Only complaint is I came in at 6 pm and there was NO one in sight. It was about 10 minutes before the attendant walked into the store part.
Ashley Atkins
Rating:
5.0
Customer did not leave a comment.
William Griffith
Rating:
5.0
Customer did not leave a comment.
Michael Urban
Rating:
5.0
Customer did not leave a comment.
salvatore scordino
Rating:
5.0
Great location. Helpful and friendly staff.
Michael Newell
Rating:
5.0
Great service.
Roger Connell
Rating:
2.0
I arrived at opening time (7am) and no one was at the location. Finally a worker arrived around 7:20am. The worker had computer issues processing the customer ahead of me, which took nearly another 30 minutes. I check out online, which made my process a little faster. However, while the equipment I had worked well on the trip, the roof leaked, resulting in my property getting wet during the rain storms. Finally, there was equipment on my bill that I did not order and one item that I DID order was not available. Overall, not a good experience.
steve veillon
Rating:
5.0
Customer did not leave a comment.
Dale Hall
Rating:
5.0
Wendy Rodriguez was the one who helped me with this rental and made the process so streamlined and easy. I will definitely be returning to this location for rentals in the future and will recommend others to do so. The service was perfect nothing in need of improvement!
Kait Shillingford
Rating:
5.0
Customer did not leave a comment.
William E Reynolds
Rating:
5.0
everything was great!!!
Tenara Crawford
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mark Walter
Rating:
5.0
Staff was super friendly and helpful. When I rent again it will be from here
MICHAEL VERBEL
Rating:
5.0
Very Professional.
Deborah Johnson
|
First Impressions
Rating:
5.0
The Best it Gets , very Happy with Uhaul
James Hockaday
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gloria Taylor
|
Overall Experience
Rating:
5.0
I only withdrew because my financial situation changed. But I was a very happy client and thank you for your excellent services. I will definitely return if my storage needs demand.
violet gandiya
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CAMILLA HERNANDEZ
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
donna payne
|
Overall Experience
Rating:
3.0
This particular facility has several serious issues. 1) the elevators are the size of passenger elevators and are not big enough (deep or tall) to fit large items like couches or large furniture items. This is a deal breaker when planning what storage facility to use. 2) the units I rented were presented as a single 10 x 15 x 8 unit, as other Uhaul storage locations have. Instead there was one 10 x 10 x 8 and 10 x 5 x 8 unit sold together. Again, not ideal and misleading to those renting. 3) the enclosed truck unloading area was nice, especially in the hot weather....until 5pm came (closing time for the front office) when we were told that the doors would no longer open and our truck would be trapped. We had to load the rest of the truck outdoors under the canopy, which was less than ideal. You spent the money on the building the enclosed the truck area. It should be available all hours the facility is available to customers, not just office hours. At the very least there should be obvious and clear signage indicating the hours limit. There is none now. 4) There should be opening instructions for the truck loading area clearly posted, with operating hours, BOTH inside and outside. I had to go to the office to find out how to open the truck area doors. I should never have to ask a staff member what can clearly be posted on a sign.
James Snyder
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Ceetra Castillo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gloria Taylor
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JANICE MUNDAY
|
Overall Experience
Rating:
5.0
Thank you
donna payne
|
First Impressions
Rating:
5.0
Customer Service was A1
MICHELE WILLIAMS
|
First Impressions
Rating:
5.0
Wendy Rodriguesz was most helpful and the staff was very attentive for the vehicle I rented.
John Hanyok
|
Online Move In
Rating:
5.0
Wendy and her staff goes above and beyond the call of duty. We were pleased with the facility and Wendy’s customer service!
lorenzo tuppince
|
First Impressions
Rating:
1.0
There is a huge flaw in the truck access system that caused me to have my rental charged unnecessary fees and the way management handled it was not professional at all. Once my truck is allowed into the bay and unloading starts, if the facility closes during my unloading time, the doors should not lock my truck in. My truck was locked in the facility and I had no time to return the truck, properly. This is an obvious flaw in the system that needs to be addressed. I mean if I walk into Publix to shop 10mins before closing, I won't be locked in then charged overnight fees. This was just a ridiculous experience related to a flaw in the system that U-Haul refused to take responsibility for and I found that to be quite unprofessional.
rosalia thompson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chad Cavendish
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tiffene Cheeks
|
Online Move In
Rating:
5.0
Friendly and helpful staff.
Shaun Elder
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAVIDSCOTT MORRIS
|
First Impressions
Rating:
5.0
Excellent service by the manager…..
DAVIDSCOTT MORRIS
|
First Impressions
Rating:
5.0
Thanks Wendy!
Thomas Potter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Chiquita Jones
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gina Ivancic
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Gina Ivancic
|
Overall Experience
Rating:
5.0
Thanks Wendy!
Thomas Potter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
maryelizabeth Young
|
Overall Experience
Rating:
5.0
Great manager
Nicholas Rosser
|
First Impressions
Rating:
5.0
I love this facility .Wendy and Ja make you feel apart of the U Haul family. They both make you feel welcome.
Lacilia Barnes
|
First Impressions
Rating:
5.0
Nice place and nice people 👍
nelson vaquiz
|
First Impressions
Rating:
5.0
Wendy and her team are phenomenal! So glad I found this storage facility!
Heather Carpenter
|
First Impressions
Rating:
5.0
Wendy provided stellar customer service. I needed assistance with a storage unit. She solved my problem. She's a hard worker. Give her a raise 😊
Tanya Flournoy
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
LELANDANTONE BRYANT
|
Overall Experience
Rating:
5.0
5 Star * Service
Great Experience
darlene johnson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Norvain Morgan
|
Overall Experience
Rating:
5.0
You should give bonuses to those who go above and beyond to help people the way your staff does.
William Washington
|
First Impressions
Rating:
5.0
Wendy the manager is professional,
knowledgeable & friendly. Wendy went above and beyond, she worked with me & gave me a few extra days to ensure I was able to get all my belongings out of my storage unit before I was charged for another month.... I would Highly Recommend this U-Haul Storage Company and Wendy the Manager to all my friends & family if they ever are in need of Storage or hauling services....
mari morgan
|
Overall Experience
Rating:
5.0
Excelente servicio.
MARIO PEREZ GARCIA
|
First Impressions
Rating:
5.0
Wendy and her team were wonderful, always kind and great to work with.
Kimberly Callender
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
timothy speakes
|
Overall Experience
Rating:
5.0
Wendy and her staff are the best and the storage hours were very convenient. The price was good for the large unit I had and I didn't want to leave. The only reason I left because I had a unit open up closer to my home and didn't have to do the 20 minute commute to get it. Thank you Wendy and your team for a great experience! will recommend to others!
Kevynn Browne
|
Overall Experience
Rating:
5.0
Ms. Webdy was wonderful to me ,I thank you so so much for all your help,the three months I needed to used the storage there
Bettie Williams
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
William Tussey
|
Overall Experience
Rating:
5.0
The owner made everything so easy for us! I called ahead to make sure they had a unit available before I stopped by to complete the paperwork. The location is just tucked behind everything, easy to find, and very clean.