Nothing needed to improve for customer service. Excellent customer service and super friendly staff.SUSANMARIE S.
Customer Reviews for U-Haul Moving & Storage of Fredericksburg South
Fredericksburg, VA 22407
Services at this Location:
- Mon-Sat: 9 am - 5 pm
- Sun: 10 am - 2 pm
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Stephen S.
As always excellent customer service. I would definitely recommend to friends.DIRK H.
Customer did not leave a comment.Vincent W.
Miss Rodriguez Had such a pleasant attitude she was very helpful she was understanding respectful I was having such a rough time and she just made me feel comfortable Assuring me that everything is going to be OK . I would use this location again if need be especially if Miss Rodriguez is on staff .KISHA H.
Customer did not leave a comment.Glen C.
Customer did not leave a comment.RUBINDEWANTE S.
Miss Wendy was very friendly and knowledgeable. ThanksROBERTEARLE W.
Overall, I had a terrible experience with u haul. I was called the day before and informed I had to pick up my uhaul an hour and a half away in fredericksburg. I realize that I checked a box saying it was a possibility that I may have to travel to a nondesired location (but you have to check that box on check out; perhaps its time to re-evaluate the system?) Despite this less than ideal system, the folks at the call center were extremely rude. They tried offering me $100 and added 250 miles for the above inconvenience. However, the uber from cville to fredericksburg alone cost me $125 (so offering me the 100 dollar refund was frankly laughable). Had I not called them back and complained, i would have been out money. Not to mention the incredible inconvenience of having to wake up at 545 am to make it to my uhaul location for the move I had been planning for months. It's sad this is such a big company as they don't seem to care at all about their customer base. I will be using smaller less well known companies with much better customer service in the future. Extremely disappointed with my entire U haul experience.Daniel H.
Customer did not leave a comment.TONYJAMES R.
Customer did not leave a comment.TRINAMARIE W.
We ordered a Ford Cargo Van and got a GMC. I did not get a copy of my final bill e-mailed after checking the van back in after hours.THOMASJENKINS L.
Both locations were fine. I booked this three weeks in advance and you did not honor my reservation. Had to drive an hour out or the way to get a vehicle. Extremely poor customer service. Why reserve if you are not going to honor it???? Just plain terrible!!!Michael M.
Customer did not leave a comment.HAROLDALLEN V.
Customer did not leave a comment.James C.
Customer did not leave a comment.Ronald B.
Change the tires on the trailer make a lot noise with a load on or offWilliam R.
Customer did not leave a comment.JUANJOSE H.
Customer did not leave a comment.STELLABETH W.
Need to open earlier for movers. 9am is to late of a start time for Customers we who are moving.ELIJAHJEROME B.
Everyone is pleasent and I was able to purchase the truck with no hassle.ETHELMAE R.
The employee who helped me was so friendly and helpful. Very nice experience.FRANCISSTANLEY C.
Great place to rent your next rental vehicle.JOSEPH J.
Very impressed with this U-Haul location. Unlike many U-Haul locations, this one has a spacious parking lot for easy entry/exit and maneuvering. Most of all, customer assistance was exeptional. Wendy and Mason went above and beyond went my trailer lights connection failed. Moreover, it was my first time using my car hitch and having great support from knowledgeable and super nice people was priceless.SU-ANNEMARIE B.
I was on hold for a long time .YULANDATRINICE C.
Customer did not leave a comment.robert S.
Customer did not leave a comment.MATTHEW N.
Easy drop off process.Christopher B.
Customer did not leave a comment.VANESSAANN R.
Customer did not leave a comment.JONATHANKENNETH B.
The worst experience ever with u haul franchise ,Please don't use this location they will scam you & get extra cash from your wallet. Its not worth the frustration.CARLADENISE A.
The manager was a great person. Above and beyond!AHMADNAZIF N.
It was quick and easy pick up and dropping off...the young lady who helped me was extremely friendly and polite...I had a great overall experience!!JEANDORISA W.
Customer did not leave a comment.GILBERTHAROLD H.
Wendy was marvelousGILBERTTHOMAS G.
Very professional service and my customer service representative was very accommodating.CAROLDENISE D.
Your team at this location is amazing. They went above and beyond to make sure everything went well. Truly excellent service.SHARONCECELIA I.
Customer did not leave a comment.JAMESCOLBERT P.
Customer did not leave a comment.WANDAMAE K.
Nothing. Excellent customer service. Ms Wendy Rodriguez answered all my questions and was very informative in leading me through the process, which made renting the uhaul moving truck very easy.ELIJAHJEROME B.
Customer did not leave a comment.MICHAELANTHONY B.
Everything went exactly as expected. Professional, friendly and helpful. Great service and convenience!PAMELAANNE H.
Wendy and her staff are the best and the storage hours were very convenient. The price was good for the large unit I had and I didn't want to leave. The only reason I left because I had a unit open up closer to my home and didn't have to do the 20 minute commute to get it. Thank you Wendy and your team for a great experience! will recommend to others!Kevynn B. | Overall Experience
Customer did not leave a comment.Jeffrey P.
Customer did not leave a comment.Natasha W.
Customer did not leave a comment.Freida T.
Customer did not leave a comment.MICHAELIAN B.
Nothing everything went well!Chad G.
Customer did not leave a comment.CHRISTOPHERWILLI Q.
Good serviceMIGUEL C.
Customer did not leave a comment.MARK H.
Customer did not leave a comment.RICHARDG N.
Nothing. Just wanted to shout out associate Wendy. She is great!Sara G.
Customer did not leave a comment.Gopal G.
By far the best u-haul location I have ever used! I have had some rough experiences with u-haul in the past, and I really wasn't wanting to use them for the small things I had to do. However, the owner at this location was so friendly! The office area was very organized and clean. If I ever need to use u-haul again, I will be using this location hands down.Michael S.
Customer did not leave a comment.ROSEMARY G.
Customer did not leave a comment.Skylar K.
Your system if based very much on a smart phone and this location is undermanned. Since I don't have a smart phone I had to hunt down someone to help me when it was time to return the truck.Paul C.
Customer did not leave a comment.MABLEMARIE R.
Customer did not leave a comment.Cassie R.
Customer did not leave a comment.Crowley C.
Great customer service, Wendy was wonderful. I will definitely recommend this to anyone I know that might need a u-haul.PAMELALEE P.
Customer did not leave a comment.LIGIA A.
Allow customers to drop off vehicle at different uhaul locations.Tatyana B.
Customer did not leave a comment.LEONARDTREMAYNE L.
Customer did not leave a comment.ANDREWLEE J.
Customer did not leave a comment.Vermell F.
Customer did not leave a comment.BRYAN K.
Always a good experience. I've rented trucks many times at this location and never had a problem. 10 stars. Thank you again.THOMASJAMES P.
Excellent customer service.... thank youELSA M.
Once again, Wendy and her crew did a great job as they have in the past. Always good to work with them. I would highly recommend this place to anyone who has truck and/or equipment needs.EMANUELL A.
Nothing. Young lady on duty was friendly and professional.Thomas G.
Customer did not leave a comment.JOHNJ M.
Customer did not leave a comment.Daniel S.
Pickup and drop off was very smooth. Gentlemen who helped me with the drop off was awesome. I believe his name was Demarcus but I could be wrong. Great employee for the company. Will be backThomas F.
Customer did not leave a comment.LAURENMARGARET C.
More employees working.Stephen S.
Customer did not leave a comment.DANIELLEYVETTE B.
Customer did not leave a comment.RYANSCOTT B.
Customer did not leave a comment.KELLYL B.
Customer did not leave a comment.WILLIAMR S.
Great all around serviceBRIANANTHONY M.
Customer did not leave a comment.GREGORYWILLIAM M.
Customer did not leave a comment.FRANCISEDWARD E.
Customer did not leave a comment.RICHARDW W.
Although the rental cost me more than I really wanted to spend we were satisfied with the overall customer service as well as the truckVICKIELYNN M.
Customer did not leave a comment.WILLIAMEDWARD J.
Customer did not leave a comment.JOSHUA S.
Customer did not leave a comment.Alexander R.
Customer did not leave a comment.HASSIBULLAH N.
The safety part is probably the #1 reason â€” I didn't like having to park at the far end of the large, isolated lot and then have to walk clear to the other side in the dark with not a soul around. (I also found it a little odd that my license was cleaned with a Lysol wipe (I don't like harsh chemicals on or near me and my belongings being chemical-free) and then oddly the keys were handed to me and not wiped down with Lysol. It was as if I was a zombie bringing germs in but it was okay to leave with someone else's germs on the key and credit card machine. Just an odd experience. Otherwise, the truck was fine and location to my destination is what brought me to this particular store.DAWNVERONICA C.
Customer did not leave a comment.SCOTTTERRY C.
Customer did not leave a comment.Veretta F.
Wendy and her crew are absolute professionals. They took care of everything. I've never had any problems. They've always handled all my moving needs which takes a lot off my mind. They are great to work with.EMANUELL A.
Wendy did a great customer serviceCAPRIDANIELLE M.
Outstanding customer serviceMICHAELG H.
I was treated with the highest level of professionalism. Keep up the good work.DAVIDWILSON D.
Very upset with the services. Got charge for 2 days and didn't even have it a full day!!!! Had reservations for 3:00 and the truck didn't come back til 4:00. Was late with my move!!! I want my money back!!!!KIMESHANISTHE B.
Customer did not leave a comment.JOHN B.
Ms. Webdy was wonderful to me ,I thank you so so much for all your help,the three months I needed to used the storage thereBettie W. | Overall Experience
Customer did not leave a comment.William T. | Overall Experience
The owner made everything so easy for us! I called ahead to make sure they had a unit available before I stopped by to complete the paperwork. The location is just tucked behind everything, easy to find, and very clean.Jennifer P. | First Impressions
Glad I came to this oneBettie W. | First Impressions
Customer did not leave a comment.james s. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!