Customer Reviews for U-Haul Moving & Storage of Fredericksburg South

906 reviews

5801 Southpoint Centre Blvd   Fredericksburg, VA 22407

(540) 645-6060

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 2 pm

Services at this Location:

Contact Us

(540) 645-6060

5801 Southpoint Centre Blvd
Fredericksburg, VA 22407

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 2 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Wendy and crew are fantastic!!! It was a hassle free experience!!!

Fred B. 
Rating:
5.0

Customer did not leave a comment.

KASHIF A. 
Rating:
5.0

Customer did not leave a comment.

Lindsay W. 
Rating:
5.0

The lady at the store was incredibly helpful very kind and upbeat Pete I would recommend anyone to go there and rent a truck or trailer. Very professional very respectful and very caring.

THOMASJ F. 
Rating:
5.0

Wendy is always extremely helpful, cheerful, and accommodating. She goes the extra mile to keep her customers happy and coming back. There is nothing to be done to improve the rental experience other than what is already being done. Highly recommended!

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
5.0

Staff member was outstanding

Ector M. 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
5.0

Awesome!

WILLIAMPAUL B. 
Rating:
5.0

The manager Wendy was extremely helpful and accommodating. Excellent customer service.

Kris M. 
Rating:
5.0

Shout out to customer service rep who walked me through picking up rental before store hours.

Matthew Z. 
Rating:
5.0

Very friendly staff Keep up the good work

Jose O. 
Rating:
3.0

Problem I had was with the after hour checkin. Couldn't do it from web browser - on step 2 the continue button never became sensitive. I had to download the U-Haul app just to get past that and check it back in. Too 30 mins - should have been a 5 minute thing.

Colleen J. 
Rating:
5.0

Customer did not leave a comment.

Jean-Pierre Y. 
Rating:
5.0

Customer did not leave a comment.

Ibrahim A. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
3.0

The customer service line was contacted because the site was down with the return. I contact a CR and was so disrespected when I repeatedly shared what my experience was. Every part of my experience was good until calling and speaking with female. She appeared inexperienced and rude. A manager was requested which she contacted one and disconnected him. I requested she contact him back and allow him the call. He eventually took the call and documented that the U-HAUL system was showing an error message

Carl B. 
Rating:
5.0

Customer did not leave a comment.

BAO P. 
Rating:
5.0

Customer did not leave a comment.

Gilbert B. 
Rating:
5.0

Smooth transaction. No problems. Will be doing business with this location again.

Jeffery C. 
Rating:
5.0

Thanks Wendy! Great atmosphere!

Robert M. 
Rating:
5.0

The truck was clean and the service received was great. They are short staffed with only one person/clerk doing everything. The truck we received ran rough. The steering was loose and not true. The transmission/braking linkages were a problem. For example, when you hit the brake during normal driving, it repeatedly would drop the transmission into low and at inappropriate times This also made the cab noise was very loud.

Eugene Neil B. 
Rating:
5.0

Customer did not leave a comment.

Fadel H. 
Rating:
5.0

Great service when it comes to rental equipment. Really nice staff members at this location.

TORINSHAYON T. 
Rating:
5.0

Customer did not leave a comment.

Thurman J. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

RALPHRAYMOND M. 
Rating:
4.0

Customer did not leave a comment.

ARNOLD G. 
Rating:
5.0

Customer did not leave a comment.

William T. 
Rating:
5.0

Customer did not leave a comment.

Charles A. 
Rating:
5.0

Customer did not leave a comment.

Korby C. 
Rating:
5.0

Everything was perfect! Customer service and the truck!

Katrina C. 
Rating:
4.0

Customer did not leave a comment.

Sabrina W. 
Rating:
5.0

Customer did not leave a comment.

Joe L. 
Rating:
5.0

It couldn't have been any better. Wendy and her staff were amazing. Professional and kind.

Tanyanitka C. 
Rating:
5.0

the team was very helpful and courteous. overall a great experience!

Avneet C. 
Rating:
5.0

I was very pleased. The facility is large and organized. The customer service area is stocked well and clean. The manager is extremely helpful and personable. I'll definitely take my business there again.

James G. 
Rating:
5.0

Have more than one 5x8 covered trailer available at the Southpoint, Virginia location.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Cherie T. 
Rating:
5.0

Wendy was outstanding! She was professional and courteous and helped me extend when I ran into a scheduling issue.

Dominic L. 
Rating:
4.0

I got charged $89 vehicle rental for something advertised at $19.95. Office was closed when I returned it so I could not inquire about it.

PAUL P. 
Rating:
5.0

The two employees who helped to check me in did a great job and have exceptional customer service skills.

Richard K. 
Rating:
5.0

Customer did not leave a comment.

Steven N. 
Rating:
4.0

The 26 foot truck had a problem with the brakes with my horse trailer attached to it, but it was great except for that

JOANN D. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

Customer did not leave a comment.

Christine M. 
Rating:
5.0

The staff at this location is the best! Always professional and helpful!

Eduardo R. 
Rating:
5.0

The owner at this location is always very friendly and helpful. Always provides Excellent customer service.

Wendy N. 
Rating:
5.0

Wendy was very polite and professional. She came out in the cold to move the van closer to where I parked my car. When I returned she remembered me by name and offered that great smile again. Javon was also very helpful when I return the van. He was nice and thorough. The entire experience was the best moving rental that I have ever experienced.

Caleb L. 
Rating:
5.0

Customer did not leave a comment.

Traci W. 
Rating:
5.0

Customer did not leave a comment.

Norvain M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana H. 
Rating:
4.0

Customer did not leave a comment.

LISAROSE G. 
Rating:
4.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

This was an exceptional experience. Wendy and her staff are phenomenal!

Kenneth M. 
Rating:
5.0

Staff was helpful and friendly

gordon M. 
Rating:
5.0

You should give bonuses to those who go above and beyond to help people the way your staff does.

William W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
5.0

Customer did not leave a comment.

Benjamin C. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Excellent customer service. Excellent experience

Debra S. 
Rating:
5.0

Outstanding customer support and I would like to add that I did receive the YOUTUBE training by text but to top things off, the UHAUL service worker provided me with one-on-one training explaining the hookup and tie-down procedures before I departed the Fredericksburg, Va. location. AWESOME SERVICE and the customer service representative explained every question very professionally all while having a nice attitude and with a smile! That weekend team on the day I picked up my rental truck and trailer on 3/16/22 was “OUTSTANDING ”all around. Also, my trainer provided me with the International UHAUL location to stop by that location in Virginia on, I believe Route 33 so they can check over everything again.

Michael J. 
Rating:
5.0

Customer did not leave a comment.

SANTOS C. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
5.0

Had a little problem with connecting to on line when returning truck after hours.

JOANNEWTON L. 
Rating:
5.0

Wendy the manager is professional, knowledgeable & friendly. Wendy went above and beyond, she worked with me & gave me a few extra days to ensure I was able to get all my belongings out of my storage unit before I was charged for another month.... I would Highly Recommend this U-Haul Storage Company and Wendy the Manager to all my friends & family if they ever are in need of Storage or hauling services....

mari m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Perfect as it is.

Douglas S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER W. 
Rating:
5.0

The lady that helped me check in was a joy. Super friendly and the best customer service I have experienced in Fredericksburg. Will be back for all of my rental and storage needs.

Shamicka S. 
Rating:
5.0

Customer did not leave a comment.

Henry C. 
Rating:
5.0

Customer did not leave a comment.

Crystal C. 
Rating:
5.0

Customer did not leave a comment.

Kevin N. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Wendy and Davante were probably part of the best customer service experience I've ever had! They were super accommodating even with my last minute requests, went above and beyond and were extremely thorough with explaining everything. I only wish this location sold goods that I needed on a regular basis because I would be a daily customer. If anyone reading this is in the Fredericksburg Virginia area and need Uhaul service, use the Southpoint location with Wendy and Davaunte!!!!

STEFONLYNN C. 
Rating:
5.0

The trailer was not dirty. The $15 cleaning fee was not called for. The cleaning is just taking advantage of me turning in after hours

Matthew W. 
Rating:
5.0

Wendy was wonderful and took time to help me with all of my needs!

SHERRYCHITTUM L. 
Rating:
5.0

Have more than one 5x8 covered trailers available at this location.

RICHARD M. 
Rating:
5.0

The return app is a little wonky. Twice now it hasn't let me move past sharing location. I did all the steps to give the app permission. My son had to do it on his phone yesterday and it crashed 3 times before accepting the pics. May want to give better access to WiFi at locations. The first time it happened I called customer service to let them know and it was a 1:30 wait. I had already been onsite for 30 minutes at that point so I drove off.

WILLIAMMICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

Silvia G. 
Rating:
5.0

I rarely do reviews or make comments about service but today's transaction deserves to be addressed. I reserved a small trailer to be picked up at the Spotsylvania U-Haul Center in Fredericksburg, VA. I arrived a few minutes early, on a Saturday, 2/26/22, but the person at the desk motioned me in. Her name was Wendy Rodrigues, turns out she was the manager. I gave her my name and driver's license and she quickly found my rental reservation. She told me I could have come in earlier because she tries to be early on weekends, giving her an early start on what is normally a busy day. Wendy then met me at the trailer where I backed my car up to the connection point. She explained each step of the connection process, plus taking pictures and showing me how to make the connection. She was very meticulous, taking care to make sure the electrical connection was secure. I don't know if all locations are like this, but left there thinking I was the most important customer in town. It got me thinking that there are still persons who take pride in making sure the customer is taken care of. Thanks again to Wendy for a great transaction,

MYRONFRANKLIN S. 
Rating:
5.0

Excellent Service and Always Available To Have A U-Haul For Everyone That's Moving

CAROLYNDENISE S. 
Rating:
5.0

Wendy Store Manager awesome customer service!!!! Provided excellent service!!

SHEILA W. 
Rating:
5.0

The website needs to reflect if the equipment have a ramp. I rented a trailer that needed a ramp to move a safe however the website was not clear about the trailer having a ramp. Wendy' the representative at the counter was very helpful and made the change to the correct trailer. Excellent customer service.

FILARETOS V. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

First time I have used a rental truck to move and was very pleased with the entire experience.

EDWINLEON P. 
Rating:
5.0

The staff here at this location was excellent. Both at pickup and drop off! We were a few minutes late in returning our uhaul and Wendy was so kind! We were panicking, after losing track of time. I called their office & she was thankful we let her know and told us not to worry. I was so grateful that they didn't charge us another whole DAY of rental. The truck was a new (2021) truck and was very clean! The young man who rented it to us walked around it with us to make sure we wouldn't be responsible for any prior damage. He was very helpful, throughout the rental process, especially since I made a mistake on the date that I needed the truck. Moving is not for the WEAK. LOL. GREAT job UHAUL Fredericksburg South!

Kurt J. 
Rating:
5.0

Customer did not leave a comment.

CRISTHIANDAVID H. 
Rating:
5.0

The rental experience was very pleasant and went off without a hitch (pardon the pun). The store manager was extremely helpful and did everything possible to accommodate my needs. To make the experience better have more than on 5x8 covered trailer available for rental at this location.

Portal Vista App M. 
Rating:
5.0

Everything was done with excellence and the staff was very kind and helpful. Check in and return was quick.

Rhynell W. 
Rating:
5.0

Customer did not leave a comment.

Vivian B. 
Rating:
5.0

Customer did not leave a comment.

Stephanie F. 
Rating:
5.0

Love the lady that works there. I have used this location several times and she has always helped me! She's fabulous! Very professional yet caring and understanding!! I will be back again !!

ANGELLYNN J. 
Rating:
5.0

Excellent customer service 👍🏾

CHRISTOPHERROBER S. 
Rating:
5.0

Check out of the truck was very easy. Return was a differ story. I spent over a hour trying to connect my "Location" and the app would. Not take it. This was after hours on a Sunday. I finally gave up and dropped the keys in the drop box and left.

David W. 
Rating:
5.0

Customer did not leave a comment.

STEFANANDREAS S. 
Rating:
5.0

Customer did not leave a comment.

CRISTHIANDAVID H. 
Rating:
5.0

The staff was very professional and friendly!!!

Stanley G. 
Rating:
5.0

Customer did not leave a comment.

Theresa N. 
Rating:
5.0

Staff is amazing! That's why I come to this location exclusively!!!

CYNTHIAMARIE R. 
Rating:
5.0

Customer did not leave a comment.

WENDYLOU N. 
Rating:
5.0

This is a good location and good people work there

ERNEST D. 
Rating:
5.0

Excelente servicio.

MARIO P.  |  First Impressions 
Rating:
5.0

Wendy and her team were wonderful, always kind and great to work with.

Kimberly C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

timothy s.  |  Overall Experience 
Rating:
5.0

Wendy and her staff are the best and the storage hours were very convenient. The price was good for the large unit I had and I didn't want to leave. The only reason I left because I had a unit open up closer to my home and didn't have to do the 20 minute commute to get it. Thank you Wendy and your team for a great experience! will recommend to others!

Kevynn B.  |  Overall Experience 
Rating:
5.0

Ms. Webdy was wonderful to me ,I thank you so so much for all your help,the three months I needed to used the storage there

Bettie W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William T.  |  Overall Experience 
Rating:
5.0

The owner made everything so easy for us! I called ahead to make sure they had a unit available before I stopped by to complete the paperwork. The location is just tucked behind everything, easy to find, and very clean.

Jennifer P.  |  First Impressions 
Rating:
5.0

Glad I came to this one

Bettie W.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

james s.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Back
To Top