Customer Reviews for U-Haul Moving & Storage of Fremont

4,572 reviews

44511 S Grimmer Bl   Fremont, CA 94538
(Off Hwy 880)

(510) 656-2200

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(510) 656-2200

44511 S Grimmer Bl
Fremont, CA 94538
(Off Hwy 880)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Things were great, I'll be back.

Shane R. 
Rating:
5.0

Customer did not leave a comment.

Joshua A. 
Rating:
5.0

Customer did not leave a comment.

MadanMohanReddy B. 
Rating:
5.0

Customer did not leave a comment.

Hongyu O. 
Rating:
5.0

Customer did not leave a comment.

SUBIR D. 
Rating:
5.0

All the customer service members at this UHaul location and Schaumburg, IL are really amazing and very helpful. I could able to coordinate very well and they were very flexible and accommodative. I really recommend the U-haul for moving; thanks for helping out!

SRIRAM S. 
Rating:
5.0

Customer did not leave a comment.

lee K. 
Rating:
3.0

Tell them to rent from another business.

John K. 
Rating:
5.0

Thank you Mr Halla for your outstanding customer service Appreciate your service.

GERALDINE L. 
Rating:
5.0

Customer did not leave a comment.

YONG F. 
Rating:
5.0

Customer did not leave a comment.

Nicholas Z. 
Rating:
4.0

Explain how everything works on the truck dashboard Fill windshield washer up . U need a truck handle on drivers side to pull urself up I'm very sore going up and down having to use steer ing wheel yo help me I have arthritis in leg and knee

MICHELE S. 
Rating:
5.0

Customer did not leave a comment.

Fan W. 
Rating:
5.0

Customer did not leave a comment.

carol A. 
Rating:
5.0

Les was amazing at the check out. He made sure I waited in the office as it was very hot outside (thanks to heatwaves). Would definitely come back again!

Gozde G. 
Rating:
2.0

The staff appeared to be friendly, but overcharged me because I was not there contest. Did not want to accept the return five minutes before closing. Will not come back to this location and will make sure to steer other people away from this location.

Igor T. 
Rating:
5.0

Customer did not leave a comment.

nishanth E. 
Rating:
5.0

Customer did not leave a comment.

Jean L. 
Rating:
4.0

Customer did not leave a comment.

Veronica S. 
Rating:
5.0

Customer did not leave a comment.

Jose T. 
Rating:
4.0

Customer did not leave a comment.

Shuo Z. 
Rating:
5.0

As always, great customer service.Lester is great to deal with.

Steve G. 
Rating:
5.0

Great customer service , friendly and knowledgeable .

Teresa E. 
Rating:
4.0

The software that the clerks have to run through must be onerous because it takes them a lot of time. Revise your POS system

Chetanya D. 
Rating:
5.0

Les is always gives amazing service. His hard work does not go unnoticed with us! We had an urgent need and just like Les he got us taken care of quickly!!! Thank you so much

Debbie A. 
Rating:
5.0

You made everything easy and stress-free. Thanks. Providing references for moving help was also great. Thank you.

April S. 
Rating:
5.0

amazing experience and best customer representatives

kiranraj V. 
Rating:
5.0

Great customer service. Lots of trucks and equipment. Fantastic business - grade A+

Leslie R. 
Rating:
3.0

The staff requires me to let them take a picture of my photo ID on their personal cell phone. This is the second time. When I told them I didnt want them to have my id on thier personal cell phone, they said it's required to rent there. Ridiculous.

Juan G. 
Rating:
5.0

Very professional operation and service. Thank you very much!

Wade B. 
Rating:
5.0

The two gentlemen in the office were so friendly and helpful. Great experience!

Marianne B. 
Rating:
4.0

Customer did not leave a comment.

Margie D. 
Rating:
5.0

Customer did not leave a comment.

Dominic C. 
Rating:
3.0

Customer did not leave a comment.

Scott E. 
Rating:
5.0

I'm so thankful I found this location. Les was so friendly and great to work with. I have had a few bad experiences with U-Haul so I switched to budget. But last minute I needed a truck and chose this location. I will 100% come back here and only here if I need another rental. Thanks!!

Krysta C. 
Rating:
5.0

Les leased a new cargo van to me and he was very knowledgeable and paid close attention to my needs! Without hesitation, I would highly recommend to go see Les at the Fremont location on Grimmer Blvd! Thank you Les!

MIKE K. 
Rating:
5.0

Customer did not leave a comment.

james E. 
Rating:
5.0

Customer did not leave a comment.

FNU P. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Truck was okay. I have driven these all my life. i explained transmission was slipping. They seemed to care when I talked to them about it. This experience was way better than my previous one here. Thank you, Mike Crain

Michael C. 
Rating:
5.0

Probably more help on rent area to prevent lines Sorry I forgot the front desk guys names I really happy with this store crew Costumer service top 🔝 they always attend me with energy and make me feel comfortable Thank you guys for your hard work with costumers 👏👏👏👏🤝

ABRAHAM Z. 
Rating:
3.0

I was charged way more than required

Apurv P. 
Rating:
5.0

Customer did not leave a comment.

wade B. 
Rating:
5.0

Customer did not leave a comment.

ethan E. 
Rating:
4.0

Lester was the best. My trailer ready for pickup when I got there.

Donald B. 
Rating:
4.0

Customer did not leave a comment.

Rowena F. 
Rating:
5.0

Customer did not leave a comment.

marvin H. 
Rating:
5.0

Customer did not leave a comment.

zamora V. 
Rating:
5.0

I had an excellent experience with the service at this location. Thanks!

Abhishek R. 
Rating:
5.0

Customer did not leave a comment.

yong C. 
Rating:
5.0

Customer did not leave a comment.

Ihor K. 
Rating:
5.0

Just keep up what you guys are doing. Good customer service. Everything was as expected.

Gaurav B. 
Rating:
5.0

Customer did not leave a comment.

Jong Wook P. 
Rating:
5.0

All good.

Andre Z. 
Rating:
5.0

Customer did not leave a comment.

tom N. 
Rating:
5.0

Superb experience with the staff and storing process. Best storage place ever!

ZEN Z.  |  Overall Experience 
Rating:
5.0

The place is great. Good location and service. Never went there before but they made it all easy. Give em a pay raise!

Larry S. 
Rating:
5.0

Customer did not leave a comment.

Larona J. 
Rating:
5.0

Customer did not leave a comment.

STANLEY B. 
Rating:
4.0

Customer did not leave a comment.

Jim V. 
Rating:
5.0

Nothing just keep doing what you guys doing the helpers was wonderful very pleasant very helpful and I love that.

Palmira M. 
Rating:
5.0

Engine light was on, gas tank had range for 4 miles, gear shift lever jams

Douglas R. 
Rating:
1.0

Customer did not leave a comment.

Cristian A. 
Rating:
4.0

It was a little slow getting checked out in the morning but otherwise great.

Marin H. 
Rating:
5.0

Customer did not leave a comment.

ESAU A. 
Rating:
1.0

I got charged twice

SAI T. 
Rating:
5.0

great service they make it easy !!!

Paul S. 
Rating:
5.0

service was great manager was very helpful.

victor U. 
Rating:
5.0

Only issue was the contract stated there was 3/8 of a tank, and it was really close to 1/8. The Goodyear location corrected this for me.

Alan W. 
Rating:
5.0

Customer did not leave a comment.

marco M. 
Rating:
4.0

The inside of truck was not clean. There were still some papers in the side doors, and the interior of the vehicle was dusty and slightly greasy.

Venkata P. 
Rating:
4.0

Customer did not leave a comment.

Alejandro L. 
Rating:
4.0

Wasn't able to get 26' truck but the 20' one got the job done. Overall the booking, pickup and drop off processes are decent. The only issue was trying to use mobile pickup and the online system was not functional on my iPhone. Lucky that I was able to pickup and drop off during business hours.

Kai Y. 
Rating:
5.0

Everything is good

John C. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Not a thing in my opinion. I had a hitch installed on my BMW X3 and Les, the general manager was outstanding! He explained everything fully and really took the time with us. It took a little longer than expected because Les wanted the job to look clean and very professional. We were completely satisfied and he and his team exceeded our expectations. I will continue going to his store for all of our future needs. Thank you, Les!

Glen H. 
Rating:
4.0

This is my second bad experience with Uhaul I was charged for gas. Upon check in I used the app to disagree with the gas gauge, also went back in to the location to let them know van was not on a fuel tank and the van was dirty. I have yet to hear back about my disputing the charges!!

Patricia P. 
Rating:
5.0

Very professional easy in-and-out great experience thank you

Marco R. 
Rating:
5.0

Customer did not leave a comment.

Pamela M.  |  Overall Experience 
Rating:
5.0

The person helped us was very knowledgeable and professional, I believe his name was Bryan, very courteous and thorough. I would highly recommend this location to everyone in Fremont.

SHIRAZ J. 
Rating:
5.0

My favorite U-Haul location. This is our go to place. The service is good! The have what what we need.

Paul S. 
Rating:
4.0

Customer did not leave a comment.

Zhongya H. 
Rating:
5.0

very friendly and helpful staff

CHARUMANI S. 
Rating:
5.0

Customer did not leave a comment.

benton L. 
Rating:
5.0

Customer did not leave a comment.

William D. 
Rating:
5.0

Customer did not leave a comment.

MariaKatrina S. 
Rating:
5.0

I do not agree with being charged for a full day after I called uhaul 30 mins before trailer was due back explained it would be 1-2 hrs late . The woman on the phone asked if I was ok with being charged the 24 hr rate and I said no! I will consider other places to rent from after this . My business has been a cursor uhaul for over 40 years . I guess that means nothing .

timothy U. 
Rating:
5.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Customer did not leave a comment.

Cesar P. 
Rating:
5.0

This UHaul location is fantastic .., top down staff is impressive … I have been using this UHaul location for some 40 years and I am still impressed. Thank you again for your service to the Fremont Community … Dennis

Dennis M. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Wenjun Z. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
5.0

Customer did not leave a comment.

CHAITANYA VARMA M. 
Rating:
5.0

Customer did not leave a comment.

Gerardo B. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

Cheming K. 
Rating:
1.0

Store no people and been waiting for so long. Time is very important. Not gonna be taking uhaul again. No more.

nadelyn M. 
Rating:
5.0

Customer did not leave a comment.

Ting Y. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN A. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

Customer did not leave a comment.

Parthiv S. 
Rating:
5.0

Brian was most helpful. He was the only person working when I got there and was able to manage multiple customers including myself. He went above my expectations!

Burton C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario m.  |  Overall Experience 
Rating:
5.0

I cannot say enough good things about Les and his team.. Les went above and beyond my expectations and I am genuinely grateful for his assistance.

Wael F.  |  First Impressions 
Rating:
5.0

Perfect

Prashant S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosalyn P.  |  First Impressions 
Rating:
5.0

Les your staff is extremely friendly helpful Marlon has always been friendly and helpful to us. Nick was very helpful and came up with a solution to my propane tank problem ty.

carol s.  |  First Impressions 
Rating:
2.0

Every time, I went to pay for the needed help, there was no employee to be seen. Most of the time, I had to wait more than half an hour for someone to show up.

urmilaben P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kurt l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HAMED R.  |  Overall Experience 
Rating:
5.0

All the gentlemen working there that assisted me were extremely professional, courteous, and just a joy to work with. Best U-haul facility and staff ever! :)

Raymond R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Russ M.  |  Overall Experience 
Rating:
5.0

Les and his crew took most excellent care of us and our storage needs!

Jeffrey P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ty y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brittany M C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jedediah T.  |  Overall Experience 
Rating:
5.0

Salute to mr Hallas ,the way he greets and treat his customers and his employees or well said colleagues as well ,,,and I do appreciate them all for the best service all the time I was there ...

Sukhdev Singh K.  |  Overall Experience 
Rating:
5.0

best service due to my experience with u-haul needs Les Hallas is a great guy , always helpful,and perfect due to your expectations the staff is also very knowledgable and helpful to customers over all i am , and will go always to u-haul fremont ca ,,,,,s s kalsi

Sukhdev Singh K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERNESTO L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gilbert V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luiz Pedro R.  |  Overall Experience 
Rating:
5.0

We appreciate the free month the manager gave us.

carla a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carla a.  |  First Impressions 
Rating:
5.0

Staff was very helpful

Pamela M.  |  First Impressions 
Rating:
5.0

Great people. Working with you guys and les was great. Would recommend you to all my family and friends. Thanks

David C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wayne N.  |  Overall Experience 
Rating:
1.0

I was given unit 402. When arriving yesterday to pick up an item, I learned that my unit leaks. I had 6 boxes that got soaked, three of which I lost property. My 8ft tall Christmas tree won't show any colors, essentially ruined.

Anthony R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal M.  |  Overall Experience 
Rating:
4.0

Les was very helpful and responsive

WILLIAM R.  |  Overall Experience 
Rating:
5.0

Great Service

Prashant S.  |  First Impressions 
Rating:
5.0

The storage manager, Justin, was extremely helpful in making the whole move out process a smoother and pleasant experience. I truly appreciate his great support with the move-out.

Venkatesh B.  |  Overall Experience 
Rating:
3.0

No one said i would have yo use some latter to get it was stupid and i will be moving out. Plus one of the employees said alot of stuff had been broken into and stolen.

becky w.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gregg N.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff!

JUDITH T.  |  Overall Experience 
Rating:
5.0

Les has been awesome and professional since day one. I loved this place and all they had to offer. All staff were always kind, helpful, and professional whenever I had any needs. I only left because Covid-19 impacted my finances.

Raymond R.  |  Overall Experience 
Rating:
5.0

Excellent Service

Prashant S.  |  First Impressions 
Rating:
2.0

I reserved a 4x6x8 online, and a Van. When we got to Uhaul they didn’t have the storage unit we reserved, so I had take a larger unit which is $100 dollars a month more. We didn’t look into any other storage solutions because we were at the location ready to unload.

Adrian C.  |  First Impressions 
Rating:
5.0

Great place to store my stuff. Staff is excellent

Jack H.  |  Overall Experience 
Rating:
5.0

Ended up taking a larger than necessary unit because the smaller converted trailer smelled very musky. Staff was great. Liked 24 hour access to converted box truck unit. 😊 liked to repurposing of TruckS and trailers. Great idea.

michelle i.  |  Overall Experience 
Rating:
5.0

Costumer service was great, manager really knows his stuff. Would come back again.

victor u.  |  First Impressions 
Rating:
5.0

Manager is awesome and very helpful.given me unit clean as new.

HARBINDER S.  |  First Impressions 
Rating:
5.0

Great service, convenient location and clean facilities

Ankit B.  |  Overall Experience 
Rating:
5.0

Excellent service, convenient.

Thomas C.  |  Overall Experience 
Rating:
5.0

Great Staff. Quick to help, Not a fan of the two level locker set up, but it is what it is.

Tom H.  |  Overall Experience 
Rating:
5.0

Les and his team are down to earth and professionals. They give you their undivided attention and provide updates as needed. Thanks guys.

Dave D.  |  Overall Experience 
Rating:
4.0

Had a good experience with this storage site. Staff was helpful and friendly.

Emanuel L.  |  Overall Experience 
Rating:
5.0

All personnel including the site manager were extremely knowledgeable and adroit at their jobs. They were also very professional and friendly.

Nader B.  |  Overall Experience 
Rating:
5.0

Storage unit was very secure

MARTIN B.  |  Overall Experience 
Rating:
5.0

Great customer service , the gentleman and young lady working were very professional and courteous , answered all my mom’s questions and made us fill welcomed, thanks they deserve a raise no joke

vera e.  |  First Impressions 
Rating:
4.0

Be aware that outside storage units - eg repurposed Uhaul cabs - are weather RESISTANT not weather PROOF

Arkadi K.  |  Overall Experience 
Rating:
3.0

Friendly staff, good service...

Robert P.  |  First Impressions 
Rating:
5.0

That team is awesome!! Almost as good as 707061!!!!

Dave D.  |  First Impressions 
Rating:
4.0

Staff was professional...

Rahn S.  |  First Impressions 
Rating:
5.0

Perfect for my storage needs!

Brett G.  |  Overall Experience 
Rating:
5.0

The only reason I stayed was because of SWEET DAVID. I reeaervrd a “first floor” unit (misleading “upper unit with dangerous ladder,”) David kindly apologized and explained- took time to show me, etc.

Karen Y.  |  First Impressions 
Rating:
5.0

.

Nelson F.  |  First Impressions 
Rating:
4.0

Great service. Flexible and convenient. Friendly staff. Had a problem towards the end with invoicing but the staff resolved it quickly, taking responsibility for the error and fixing the problem to me

Philipp C.  |  Overall Experience 
Rating:
5.0

LES HALLA, General Manager - helped me - he Is Very Professional, and, patient - I Appreciate That Very Much - my experience was Very Good Thanks to Mr. Halla - Thank You !

Gerard T.  |  Reservation 
Rating:
5.0

My experience at this location has been always the best Amon all the other locations at Fremont,ca

FATIMAH H.  |  Reservation 
Rating:
3.0

I would suggest that you install sensor lights inside each locker so that the light comes on when there is someone in the locker and goes out when the locker is closed. The locker I had was too dark.

cristopher j.  |  Overall Experience 
Rating:
5.0

Great service, they went up and beyond.

joaquin r.  |  Overall Experience 
Rating:
5.0

Very Good, This was my second experience. I am happy with service at all locations, I have gone.

Jay S.  |  Reservation 
Rating:
5.0

I was with U-Haul moving and storage for over 2 years . Would definitely recommend you guys

deborah s.  |  Overall Experience 
Rating:
4.0

All in all I had a good experience with this facility. There was an incident where my unit was almost broken into. Dim lighting and no camera coverage.

AL C.  |  Overall Experience 
Rating:
4.0

I found the storage yard well maintained and staff helpful

Ruth s.  |  Overall Experience 
Rating:
5.0

Justin was very, very helpful and understanding. He went above and beyond in assisting me with my truck/trailer return and storage rental.

Ian R.  |  Overall Experience 
Rating:
5.0

took care of my needs

joseph g.  |  Overall Experience 
No reviews have been submitted for this location.

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