Customer Reviews for U-Haul Moving & Storage of Fremont

4,644 reviews

44511 S Grimmer Bl   Fremont, CA 94538
(Off Hwy 880)

(510) 656-2200

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(510) 656-2200

44511 S Grimmer Bl
Fremont, CA 94538
(Off Hwy 880)

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 3:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excelente costumer service One of the best locations

ABRAHAM Z. 
Rating:
5.0

Customer did not leave a comment.

Ray J. 
Rating:
5.0

Very good service

CATALINA V. 
Rating:
5.0

Customer did not leave a comment.

Segundo Q. 
Rating:
5.0

Customer did not leave a comment.

Harvinder Singh B. 
Rating:
5.0

Customer did not leave a comment.

Freddy U. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
3.0

Customer did not leave a comment.

SCOTT D. 
Rating:
5.0

Customer did not leave a comment.

Toni S. 
Rating:
5.0

Customer did not leave a comment.

yolanda R. 
Rating:
5.0

Customer did not leave a comment.

George F. 
Rating:
5.0

Customer did not leave a comment.

madhusudhan H. 
Rating:
4.0

sometimes take a while waiting in line.

Chi K. 
Rating:
5.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

Seemed slightly short-staffed. Also, there was no key drop off.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Asha P. 
Rating:
5.0

Customer did not leave a comment.

Raghuvardhan Red S. 
Rating:
4.0

Customer did not leave a comment.

JOHN N. 
Rating:
4.0

Customer did not leave a comment.

Sriram V. 
Rating:
3.0

3 out of 4 times I went to this location to purchase or rent, I had to wait for 10 minutes or more as no one way available at the counter. It's just one person running the store and so, I had to wait. I can understand waiting in line if there are other customers in line before me but there's literally no other customer at the store & I still had to wait for 10 minutes for service (counters are all empty). Can you please ensure more than 1 person is at the store so that this wait time is reduced?

Sairam N. 
Rating:
5.0

Customer did not leave a comment.

Yiquan P. 
Rating:
5.0

Great service except windows were very dirty you can tell that they have not been cleaned

Gabriel K. 
Rating:
5.0

Customer did not leave a comment.

Kondalarao P. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Gordon P. 
Rating:
5.0

No improvement needed. It liked the ease of reserving the truck online, pick up and return was easy. We had a great experience with U-Haul.

Kristin S. 
Rating:
5.0

I'd like to give a big shoutout to Les! Les was the most professional and helpful Uhaul agent I have dealt with. He went above and beyond to help me find a fuse that causing the tail lights on the trailer I rented to not work. Les found the fuse and helped me replace it and got on my way.

Ash A. 
Rating:
5.0

Great location and great staff!

Stacy O. 
Rating:
5.0

Customer did not leave a comment.

Liliana F. 
Rating:
5.0

Customer did not leave a comment.

Ravi R. 
Rating:
5.0

Front of desk very was professional and great customer service. Went above & beyond when I returned the van in some rain. I wish every customer service experience was like this-- 3 mins on pickup, a few mins on drop off. Thanks U-Haul and Grimmer team-- loyal customer for many years and will be for years to come

Geoff H. 
Rating:
5.0

Please check the trucks good before renting so we could avoid any confusion or trouble please and thanks!

LILY M. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Clemens K. 
Rating:
4.0

Customer did not leave a comment.

Hameed S. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

VALERIY K. 
Rating:
3.0

Customer did not leave a comment.

carmine P. 
Rating:
5.0

Customer did not leave a comment.

NoNameGiven K. 
Rating:
5.0

Customer did not leave a comment.

Joel G. 
Rating:
5.0

Customer did not leave a comment.

WAMDA T. 
Rating:
5.0

Customer did not leave a comment.

Clemens K. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER P. 
Rating:
5.0

Les was very patient and helpful whenever I called

Sumita G.  |  Overall Experience 
Rating:
4.0

Requested a Ford transit, which was available, and the guy @ the desk said you're getting a new GMC can today. I like the ford. I rent the same van every month. Did not like the GMC at all. Would be nice if the desk guy would listen to the customers request.

JOHN N. 
Rating:
4.0

Customer did not leave a comment.

Stephen A. 
Rating:
5.0

My Togo place for all transportation and storage needs . Specially this location with les and bryan. They are very knowledgeable , quick and easy to work with. They are the best always.

Praveen S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

prashant S. 
Rating:
2.0

less expensive would be much better

MARK J. 
Rating:
5.0

Customer did not leave a comment.

Quan N. 
Rating:
5.0

Customer did not leave a comment.

Obianuju O.  |  First Impressions 
Rating:
5.0

Great experience and the guy installing the hitch was nice and gave good advice.

Alexander L. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
1.0

They made a mistake with me 3 times and charged extra

Ahkman A. 
Rating:
5.0

Les was great and offered great customer service to us.

Dee C. 
Rating:
5.0

Customer did not leave a comment.

nikhil D. 
Rating:
5.0

No improvement needed. Daniel. Did a top notch job. Im super happy with how it came out… He deserves a award…

Matthew P. 
Rating:
2.0

Excellent service

veniana M. 
Rating:
1.0

My back cabinet was messed up. The pin is missing, the hook is broken and I would never recommend it. U-Haul staff was nice but installation was worked elsewhere.

Makie M. 
Rating:
5.0

Dan did a fantastic job and installing my weight distribution hitch. Great service and great people to work with.

david C. 
Rating:
5.0

Customer service was excellent everybody was wonderful

Sher A. 
Rating:
4.0

I'm not sure why, but I was not able to use the App to pick up my truck hands-free and I had to go inside the store. This resulted in losing an hour while I had to wait for the store to open.

Gregory A. 
Rating:
5.0

Customer did not leave a comment.

Diana F. 
Rating:
5.0

Customer did not leave a comment.

Clemens K. 
Rating:
2.0

The estimated price for 2 hour , 10feet vehicle, 12 Miles estimation was $34. At the counter I was told to fill only 5 gallons of gas to reach quarter in the reading so that I get waiver of $33, as the gas may not be sufficient. I filled 5 gallons and I paid $35 for it. I travelled only for 7 miles. After the trip UHal charged me $14. Finally i ended paying $50 for which the estimation was only $34. I questioned the UHal person to waive off $14 as I have paid more. He refused to do so by telling that he may lost his job.

K S S M Venkates B. 
Rating:
3.0

I have email my feedback to jobs uhaul.com. This facility seems like more workers are needed so customers don't have to wait. Management should notify customers when they decide to cut a customer's lock just to replace it eith one they deem more secure. It's inconvenient for customers not to be able to access their unit then have to wait for a rep to cut the lock because they don't know where the keys are located. All staff could use soft skills, cultural sensitivity, diversity & inclusion training as well. Staff members were referring to me as "the black girl" which is inappropriate. I don't think they meant any harm but it's 2022, we should know there's a professional way to interact with the public. Rent was raised during my time renting here and frankly I don't see why. As I left the facility, I noticed there was a black cabinet someone left. Obviously the rent increase is not covering more staff or cleaning.

Shayla J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ashish B. 
Rating:
5.0

Customer did not leave a comment.

Ihor K. 
Rating:
5.0

Customer did not leave a comment.

Jesse B. 
Rating:
3.0

Took more than 10 minutes before being helped after I walked in

dinesh P. 
Rating:
4.0

Good people happy customers!

JOHN H. 
Rating:
5.0

I was extremely happy with the high level customer service that was provided. Thank you! :-)

Valerie V. 
Rating:
5.0

Things were great, I'll be back.

Shane R. 
Rating:
5.0

Customer did not leave a comment.

Joshua A. 
Rating:
5.0

Customer did not leave a comment.

MadanMohanReddy B. 
Rating:
5.0

Customer did not leave a comment.

Hongyu O. 
Rating:
5.0

Customer did not leave a comment.

SUBIR D. 
Rating:
5.0

All the customer service members at this UHaul location and Schaumburg, IL are really amazing and very helpful. I could able to coordinate very well and they were very flexible and accommodative. I really recommend the U-haul for moving; thanks for helping out!

SRIRAM S. 
Rating:
5.0

Customer did not leave a comment.

lee K. 
Rating:
3.0

Tell them to rent from another business.

John K. 
Rating:
5.0

Thank you Mr Halla for your outstanding customer service Appreciate your service.

GERALDINE L. 
Rating:
5.0

Customer did not leave a comment.

YONG F. 
Rating:
5.0

Customer did not leave a comment.

Nicholas Z. 
Rating:
4.0

Explain how everything works on the truck dashboard Fill windshield washer up . U need a truck handle on drivers side to pull urself up I'm very sore going up and down having to use steer ing wheel yo help me I have arthritis in leg and knee

MICHELE S. 
Rating:
5.0

Customer did not leave a comment.

Fan W. 
Rating:
5.0

Customer did not leave a comment.

carol A. 
Rating:
5.0

Les was amazing at the check out. He made sure I waited in the office as it was very hot outside (thanks to heatwaves). Would definitely come back again!

Gozde G. 
Rating:
2.0

The staff appeared to be friendly, but overcharged me because I was not there contest. Did not want to accept the return five minutes before closing. Will not come back to this location and will make sure to steer other people away from this location.

Igor T. 
Rating:
5.0

Customer did not leave a comment.

nishanth E. 
Rating:
5.0

Customer did not leave a comment.

Jean L. 
Rating:
4.0

Customer did not leave a comment.

Veronica S. 
Rating:
5.0

Customer did not leave a comment.

Jose T. 
Rating:
4.0

Customer did not leave a comment.

Shuo Z. 
Rating:
5.0

As always, great customer service.Lester is great to deal with.

Steve G. 
Rating:
5.0

Great customer service , friendly and knowledgeable .

Teresa E. 
Rating:
4.0

The software that the clerks have to run through must be onerous because it takes them a lot of time. Revise your POS system

Chetanya D. 
Rating:
5.0

Les is always gives amazing service. His hard work does not go unnoticed with us! We had an urgent need and just like Les he got us taken care of quickly!!! Thank you so much

Debbie A. 
Rating:
5.0

You made everything easy and stress-free. Thanks. Providing references for moving help was also great. Thank you.

April S. 
Rating:
5.0

amazing experience and best customer representatives

kiranraj V. 
Rating:
5.0

Great customer service. Lots of trucks and equipment. Fantastic business - grade A+

Leslie R. 
Rating:
3.0

The staff requires me to let them take a picture of my photo ID on their personal cell phone. This is the second time. When I told them I didnt want them to have my id on thier personal cell phone, they said it's required to rent there. Ridiculous.

Juan G. 
Rating:
5.0

Very professional operation and service. Thank you very much!

Wade B. 
Rating:
5.0

The two gentlemen in the office were so friendly and helpful. Great experience!

Marianne B. 
Rating:
4.0

Customer did not leave a comment.

Margie D. 
Rating:
5.0

Superb experience with the staff and storing process. Best storage place ever!

ZEN Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela M.  |  Overall Experience 
Rating:
5.0

Brian was most helpful. He was the only person working when I got there and was able to manage multiple customers including myself. He went above my expectations!

Burton C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario m.  |  Overall Experience 
Rating:
5.0

I cannot say enough good things about Les and his team.. Les went above and beyond my expectations and I am genuinely grateful for his assistance.

Wael F.  |  First Impressions 
Rating:
5.0

Perfect

Prashant S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosalyn P.  |  First Impressions 
Rating:
5.0

Les your staff is extremely friendly helpful Marlon has always been friendly and helpful to us. Nick was very helpful and came up with a solution to my propane tank problem ty.

carol s.  |  First Impressions 
Rating:
2.0

Every time, I went to pay for the needed help, there was no employee to be seen. Most of the time, I had to wait more than half an hour for someone to show up.

urmilaben P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kurt l.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HAMED R.  |  Overall Experience 
Rating:
5.0

All the gentlemen working there that assisted me were extremely professional, courteous, and just a joy to work with. Best U-haul facility and staff ever! :)

Raymond R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Russ M.  |  Overall Experience 
Rating:
5.0

Les and his crew took most excellent care of us and our storage needs!

Jeffrey P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ty y.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeffrey P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Curtis M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brittany M C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jedediah T.  |  Overall Experience 
Rating:
5.0

Salute to mr Hallas ,the way he greets and treat his customers and his employees or well said colleagues as well ,,,and I do appreciate them all for the best service all the time I was there ...

Sukhdev Singh K.  |  Overall Experience 
Rating:
5.0

best service due to my experience with u-haul needs Les Hallas is a great guy , always helpful,and perfect due to your expectations the staff is also very knowledgable and helpful to customers over all i am , and will go always to u-haul fremont ca ,,,,,s s kalsi

Sukhdev Singh K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERNESTO L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gilbert V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luiz Pedro R.  |  Overall Experience 
Rating:
5.0

We appreciate the free month the manager gave us.

carla a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carla a.  |  First Impressions 
Rating:
5.0

Staff was very helpful

Pamela M.  |  First Impressions 
Rating:
5.0

Great people. Working with you guys and les was great. Would recommend you to all my family and friends. Thanks

David C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wayne N.  |  Overall Experience 
Rating:
1.0

I was given unit 402. When arriving yesterday to pick up an item, I learned that my unit leaks. I had 6 boxes that got soaked, three of which I lost property. My 8ft tall Christmas tree won't show any colors, essentially ruined.

Anthony R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal M.  |  Overall Experience 
Rating:
4.0

Les was very helpful and responsive

WILLIAM R.  |  Overall Experience 
Rating:
5.0

Great Service

Prashant S.  |  First Impressions 
Rating:
5.0

The storage manager, Justin, was extremely helpful in making the whole move out process a smoother and pleasant experience. I truly appreciate his great support with the move-out.

Venkatesh B.  |  Overall Experience 
Rating:
3.0

No one said i would have yo use some latter to get it was stupid and i will be moving out. Plus one of the employees said alot of stuff had been broken into and stolen.

becky w.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gregg N.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful staff!

JUDITH T.  |  Overall Experience 
Rating:
5.0

Les has been awesome and professional since day one. I loved this place and all they had to offer. All staff were always kind, helpful, and professional whenever I had any needs. I only left because Covid-19 impacted my finances.

Raymond R.  |  Overall Experience 
Rating:
5.0

Excellent Service

Prashant S.  |  First Impressions 
Rating:
2.0

I reserved a 4x6x8 online, and a Van. When we got to Uhaul they didn’t have the storage unit we reserved, so I had take a larger unit which is $100 dollars a month more. We didn’t look into any other storage solutions because we were at the location ready to unload.

Adrian C.  |  First Impressions 
Rating:
5.0

Great place to store my stuff. Staff is excellent

Jack H.  |  Overall Experience 
Rating:
5.0

Ended up taking a larger than necessary unit because the smaller converted trailer smelled very musky. Staff was great. Liked 24 hour access to converted box truck unit. 😊 liked to repurposing of TruckS and trailers. Great idea.

michelle i.  |  Overall Experience 
Rating:
5.0

Costumer service was great, manager really knows his stuff. Would come back again.

victor u.  |  First Impressions 
Rating:
5.0

Manager is awesome and very helpful.given me unit clean as new.

HARBINDER S.  |  First Impressions 
Rating:
5.0

Great service, convenient location and clean facilities

Ankit B.  |  Overall Experience 
Rating:
5.0

Excellent service, convenient.

Thomas C.  |  Overall Experience 
Rating:
5.0

Great Staff. Quick to help, Not a fan of the two level locker set up, but it is what it is.

Tom H.  |  Overall Experience 
Rating:
5.0

Les and his team are down to earth and professionals. They give you their undivided attention and provide updates as needed. Thanks guys.

Dave D.  |  Overall Experience 
Rating:
4.0

Had a good experience with this storage site. Staff was helpful and friendly.

Emanuel L.  |  Overall Experience 
Rating:
5.0

All personnel including the site manager were extremely knowledgeable and adroit at their jobs. They were also very professional and friendly.

Nader B.  |  Overall Experience 
Rating:
5.0

Storage unit was very secure

MARTIN B.  |  Overall Experience 
Rating:
5.0

Great customer service , the gentleman and young lady working were very professional and courteous , answered all my mom’s questions and made us fill welcomed, thanks they deserve a raise no joke

vera e.  |  First Impressions 
Rating:
4.0

Be aware that outside storage units - eg repurposed Uhaul cabs - are weather RESISTANT not weather PROOF

Arkadi K.  |  Overall Experience 
Rating:
3.0

Friendly staff, good service...

Robert P.  |  First Impressions 
Rating:
5.0

That team is awesome!! Almost as good as 707061!!!!

Dave D.  |  First Impressions 
Rating:
4.0

Staff was professional...

Rahn S.  |  First Impressions 
Rating:
5.0

Perfect for my storage needs!

Brett G.  |  Overall Experience 
Rating:
5.0

The only reason I stayed was because of SWEET DAVID. I reeaervrd a “first floor” unit (misleading “upper unit with dangerous ladder,”) David kindly apologized and explained- took time to show me, etc.

Karen Y.  |  First Impressions 
Rating:
5.0

.

Nelson F.  |  First Impressions 
Rating:
4.0

Great service. Flexible and convenient. Friendly staff. Had a problem towards the end with invoicing but the staff resolved it quickly, taking responsibility for the error and fixing the problem to me

Philipp C.  |  Overall Experience 
Rating:
5.0

LES HALLA, General Manager - helped me - he Is Very Professional, and, patient - I Appreciate That Very Much - my experience was Very Good Thanks to Mr. Halla - Thank You !

Gerard T.  |  Reservation 
Rating:
5.0

My experience at this location has been always the best Amon all the other locations at Fremont,ca

FATIMAH H.  |  Reservation 
Rating:
3.0

I would suggest that you install sensor lights inside each locker so that the light comes on when there is someone in the locker and goes out when the locker is closed. The locker I had was too dark.

cristopher j.  |  Overall Experience 
Rating:
5.0

Great service, they went up and beyond.

joaquin r.  |  Overall Experience 
Rating:
5.0

Very Good, This was my second experience. I am happy with service at all locations, I have gone.

Jay S.  |  Reservation 
Rating:
5.0

I was with U-Haul moving and storage for over 2 years . Would definitely recommend you guys

deborah s.  |  Overall Experience 
Rating:
4.0

All in all I had a good experience with this facility. There was an incident where my unit was almost broken into. Dim lighting and no camera coverage.

AL C.  |  Overall Experience 
Rating:
4.0

I found the storage yard well maintained and staff helpful

Ruth s.  |  Overall Experience 
Rating:
5.0

Justin was very, very helpful and understanding. He went above and beyond in assisting me with my truck/trailer return and storage rental.

Ian R.  |  Overall Experience 
Rating:
5.0

took care of my needs

joseph g.  |  Overall Experience 
No reviews have been submitted for this location.

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