Customer Reviews for U-Haul Moving & Storage of Fremont

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Fremont

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Philip Gordon N. on

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Truck was towed away - we did not drop it off any where.

Gregory H. on

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I paid for furniture blankets and did not get any. My father picked up the trailer for me, and they offered to give him blankets at an additional cost, even though i had clearly included 6 in my order

Timothy C. on

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Paula I. on

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This South Grimmer UHaul is the only one I go to for work and home. They are nice as well as organized. I like Les he is very personable. Best UHaul shop ever !!!

Joseph W. on

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Clean and professional. I was in and out within a few minutes. I'll be back for any future Uhaul needs. Highly recommend!

Mahendra S. on

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Curtis R. on

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Keep up the great service

moen w. on

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Data error I only have to rent a day. I don't accept the wrong payment. I need to communicate with the service staff.

Lance H. on

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Scott M. on

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Arkadi K. on

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Be aware that outside storage units - eg repurposed Uhaul cabs - are weather RESISTANT not weather PROOF

Alex L. on

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Les was very helpful.

Jasmine K. on

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Danzannyma K. on

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Elias was very helpful and fast. Great customer service!

Alfonso K. on

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If reservations are made for a particular site, that should be honored!!! I had my reservation set on I was told everything was fine and set for my pick up date...only to find out that there was never a truck waiting for me there,....instead it was at another location....which I had to get to and the time of pick up was also changed...I had no truck... That's bad business... I believe I was told a lie to lock in the deal knowing there was not going to b a truck ready for me... My whole day of moving was thrown off because of this, from the help I had to the extra milage I had to drive etc. Etc. I'm very disappointed with the call center.... On another note the mgr and crew at grimmer location were very nice and made their best to accommodate my needs... Problaby won't return.... Thanks Alfonso

Russell M. on

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The license plate was missing a bolt and the other was loose. I advised the person helping about this and he zip tied that plate. When I got the trailer home, I put a proper bolt with a nylok nut and washer. You don't want your customers working on the units, and I don't want the plate falling off and causing unforeseen issues.

James T. on

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Fix your vehicles. It was dangerous and drove all over the road. It felt like the ball bearings or front end needed to be repaired. Not safe at all. Felt our lives were in danger.

Akhilesh B. on

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Mohammad A. on

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Everything went well, I showed up an hour before they opened up and they checked me in. Got the truck quick and easy. The return was fast and efficient. From the fellow that checked me in to to the fellow that checked me out everyone was helpful and fully trained witch made it that much smother on a busy overwhelming day. Thanks guys.

Jayesh D. on

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IT'S GREAT U WERE OPEN ON SUNDAY!

Paula I. on

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I always have a pleasant experience when I go to this particular UHaul spot . They are all nice.

Gregory F. on

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This company is a "10." Very professional and communicative. They were on top of everything. Also, very kind and friendly people.

Beth H. on

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Joseph K. on

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Dave D. on

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These boys are in sync. Drove 3100 miles not a single glitch. Traffic department was awesome. Thank all of you!!!

Jesus A. on

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Anand N. on

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Great service. Les, Brian and team did a hitch trailer install on my car even though it takes few hours to install. Les was very knowledgeable and explained the various parts and items

Rufina G. on

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The only problem was I ordered a hand truck and when I got to my home to start loading there was no hand truck in the back of the truck. Other than that everything was fine.

Tirumaleswararao G. on

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The staff made my booking and return effortless.. Wonderful first time experience

Rajat P. on

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Denis M. on

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Dinesh S. on

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dacia h. on

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Trailer was traded out 3 different times. The 3rd time we were already miles away from the location and had to return in going home traffic to get 3rd trailer. We were grateful that we were given a price deduction.

Harold B. on

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Junfeng Z. on

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john h. on

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Everyone was so friendly and professional.

Ken M. on

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It really went perfect, the staff did a great job

Kirk J. on

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Express pick up hardly a wait at all. In and out every thing went well Happy pappy

Michael L. on

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Looks clean, but actually a little dirty on the inside. Most trucks are so I'm not complaining.

david c. on

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It was a nice and easy process from reserving, checking in, picking up to returning. The staff is kind and professional. Will come back again whenever next time I need a van or truck. Thank you.

Judy D. on

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Friendly staff, good service...

Dave D. on

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That team is awesome!! Almost as good as 707061!!!!

Finch W. on

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Geoff H. on

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Friendly Staff, very easy check out and return process. Very polite and courteous and fast/ Having been a uHaul customer for decades now this is the best shop I've ever experienced and they are always consistently good. thank you!

David H. on

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VINH T. on

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Read horror stories about trucks reserved and customers showing up being told they don't have the trucks or being sent to a different location to pick available trucks. The store opened on time, I was first in line, processed paper works and left the lot in my truck in about 15 minutes. What a relief and great service.

david j. on

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Les was great, excellent customer service

Joe M. on

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ROBERT M. on

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Robert H. on

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Glenn A. on

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This is a great location, with an Outstanding staff!!! I highly recommend!!! Regards, Glenn

Diane V. on

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Shannan P. on

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Les was very nice and accommodating. Thank you for your help and fast service.

Sylvia B. on

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A little more thorough on truck inspection we had a loose passenger side mirror and truck u joints were noisy and need to be checked could become a larger problem.

Tom A. on

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Uhaul has a reputation for NOT having the vehicle at the reservation location - had to travel to a new location to pick-up vehicle. Uhaul also has reputation for not having enough staff to handle customers in a timely fashion.

Kristine F. on

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Drop off experience was quick and efficient. I barely had to leave my car.

John G. on

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I only drove my 15' truck 33 miles, but had to put 10 gallons of gas before returning it. Shouldn't it get better than 3 miles to the gallon?! (I have the receipts.) Was the gas gauge incorrect when I picked it up?

David H. on

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Every staff member we came in contact with was genuinely friendly and professional. Thank you!

Arshan N. on

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Robert E. on

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Disappointed in limited resources at all uhaul locations in San Francisco Bay Area. I have had several reservations not met with needed equipment. Wish you had a decent competitor to switch over too.

Kenneth L. on

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Very Good Customer Service. Good equipment at a fair price.

Kevin K. on

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WAYNE M. on

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Alberto C. on

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Eric J. on

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Vannesa D. on

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Karen W. on

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Continue to offer high quality, clean and well maintained vehicles. Continue to hire well and offer god training. Overall rating: A+!

David H. on

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Everyone we met here was thoroughly professional and genuinely friendly. I keep thinking it's too bad we've gotten to know some good people as we're moving out of the area!

Jonathan Z. on

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Siarhei K. on

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Make clear your reservation system. I was not able to know pick up location during the reservation process. I chose another location during the reservation, but my pick up location was 15 miles from this place

MICHAEL C. on

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Rahn S. on

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Staff was professional...

Andreas K. on

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This Location seems to be short on counter staff. I used the app for my rental, which generally worked well and quickly. The slow portions were picking up and dropping off the key, where I had to wait quite a while for anybody to show up.

Ankur S. on

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Passenger seat for the vehicle that was rented out to me was not clean. There were white stains on it.

Gary C. on

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David H. on

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Marlon went above and beyond with giving good tips and advice. We're planning to rent a trailer again in the near future.

April W. on

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Service was prompt & courteous. The location was farther than I wanted to go, which meant I had to take a $25 Lyft ride there to get the vehicle. But the employee who called me to make arrangements gave me extra mileage and arranged for me to pick up the truck the night before which was helpful considering the distance.

Glenn A. on

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Outstanding service! That’s my new go-to location!

Douglas R. on

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While interior was clean, I've observed the windows get washed up on return of the truck; but they certainly had not been cleaned in a long time when I picked up the truck so they were very dirty from having been outside for some time. Why not wash windows when setting the truck aside to be picked up (I used the UHaul smartphone pick up process) The smartphone process to pick up is a chore; I was not prepared for all the steps needed on the phone to get the truck, starting with wondering all over creation to find the truck - eventually told it was in a whole other part of the lot. I'm not inclined to use "smart" pickup again

danny b. on

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Byron K. on

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I was extremely unhappy with U-Haul prior to working with this location. Prior to working with this location I was being forced to pick up the rental at a completely inconvenient location. It was so inconvenient that I was willing to go to any competitor at any price.

Karthikeyan R. on

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Jiing L. on

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Orlando D. on

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Alice L. on

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Today KAHFremont.org first shipment of 42,000 Hunger meals arrived from Nebraska. I had no idea how I’d transport several tons of foods to the warehouse. Brian at the Fremont U-Haul rental patiently showed me how to operate a 17’ foot truck and helped me adjust the side mirrors. When I returned the truck, I showed Fremont U-Haul owner Mr. Les the pictures of the Kids Against Hunger Food that was loaded in the truck. I shared with Les how www.KAHFremont.org is run entirely by unpaid volunteers, our mission is to go into all 40 schools in Fremont City, and to have 35,000+ students help to pack 1,000,000 hunger meals. Without me asking, Les offered to issue a significant discount on the truck rental. I have never met Les until this morning but without reservations he Indirectly contributed to help feed needy people in our neighborhoods. Please support and rent from U-Haul at 4451 S Grimmer Blvd Fremont location and ask for the owner Les, David, or Brian!

Steve S. on

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The "$19.95 4 hour rental" creates a false impression of the cost. My 4 hour rental cost $87.00, plus $20.00 in gas.

todd m. on

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When I returned the truck, the person said it didn’t have the proper gas amount and basically said I would be charged $45 gas charge because the gas level was below 1/4 full. It was right on the line at 1/4 full. I had to go find a gas station and put less than 1 gallon of gas to bring the level to above the 1/4 full. I disagreed with his statement that it was under. I had no proof of photo when I got in to prove the level. I will not rent from this location again.

Tom G. on

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Steven G. on

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Great service.

Brett G. on

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Perfect for my storage needs!

Shahbaz S. on

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Good customer service and quick response ! Hands up

WAYNE M. on

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anita i. on

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I was charged miles and a extra day which I wasn’t happy about since I wasn’t explained the time and drop off info or even the contract when I picked up the truck. The extra charges overdrew my bank account and put me in a bad position

Yolanda G. on

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Was not happy that they charged us more for the gas, I had filled it up exactly how I received it as the toggle was slow and they wouldn’t work with me. They wanted to charge me twice because his hand held device was not working Vs the computer.

david h. on

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Each person we met was courteous, professional, and authentic, and I couldn't be more pleased with the result. I highly recommend this business.

timothy u. on

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Trailers need to be cleaned out from last customer. Justin at Fremont ca location on grimmer blvd was helpful polite and great customer support.

randall c. on

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I could not be happier with the whole experience. The agent who helped me with the trailer was perfect (10). I was out of there in less then 30 minutes from walking into the office.

Chris K. on

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Drop off location was fine except it took an hour to drop off truck. End of month rush. They had one guy checking people in and out.

Karen Y. on

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The only reason I stayed was because of SWEET DAVID. I reeaervrd a “first floor” unit (misleading “upper unit with dangerous ladder,”) David kindly apologized and explained- took time to show me, etc.

shafqat a. on

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tim c. on

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original contract started out in livermore ca. no one called me set appt for pick up. cargo trailer not there on pick up time. Felipe was the best and found one in fremont,ca. really messed up my one way move. then i had to schedule extra days which i didnt use and didnt get a refund.

Darshil A. on

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We had an overall worst experience of booking Uhaul at this location. We booked a truck at around 6pm yesterday and gave all details including phone number, email, additional person contact info. We clearly mentioned that we will be returning uhaul after hours and wanted to make sure about the return process. We were told by the employee to look at the board outside saying it is self explanatory. She was not at all helpful and very arrogant in her attitude with laid back approach. Eventually at the time of return, we were not able to login as all of our information was inaccurately inputted in the system. We ultimately had to call customer service who had a hard time locating our rental equipment since all information was mismatch. we reached location around 11:30 and had to wait until 12:30 to get everything resolved instead of simple dropoff. This was a very unpleasant, unsatisfactory experience.

Rajvinder D. on

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The experience was ok. The reason I chose No for refereing a friend is because of the confusion on Charge on Miles and fuel price charge. I only saw the mileage charge information but did not see the the option explaining the fuel charges and what rate it would charge the customer. I was disappointed. I had always used Uhaul but after yesterday I am going to shop other vendors for any future needs. Thank you for the service and fuel price!

Ham N. on

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First of all, this was not the location where we requested to pick up the truck. We didn't get a call about the change of the location until 15 minutes after our pick up time. When i called Uhaul to post pone the pick up time for an hour, the representative was rude and was upset that I did not want the free storage option. It appears we got charged the full price when we selected a discount because we were going to return the truck in a city away from our destination, but UHaul charged us the full price, after making everything so inconvenient. Horrible customer service.

Steven G. on

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Great customer service.

daniel d. on

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joe r. on

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Great service. Les is great to work with.

Rahul J. on

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weng w. on

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Les Lii and Justin Giron both are great helper. Excellent services!

Nelson F. on

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Philipp C. on

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Great service. Flexible and convenient. Friendly staff. Had a problem towards the end with invoicing but the staff resolved it quickly, taking responsibility for the error and fixing the problem to me

Gerard T. on

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LES HALLA, General Manager - helped me - he Is Very Professional, and, patient - I Appreciate That Very Much - my experience was Very Good Thanks to Mr. Halla - Thank You !

FATIMAH H. on

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My experience at this location has been always the best Amon all the other locations at Fremont,ca

cristopher j. on

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I would suggest that you install sensor lights inside each locker so that the light comes on when there is someone in the locker and goes out when the locker is closed. The locker I had was too dark.

joaquin r. on

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Great service, they went up and beyond.

Jay S. on

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Very Good, This was my second experience. I am happy with service at all locations, I have gone.

deborah s. on

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I was with U-Haul moving and storage for over 2 years . Would definitely recommend you guys

AL C. on

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All in all I had a good experience with this facility. There was an incident where my unit was almost broken into. Dim lighting and no camera coverage.

Ruth s. on

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I found the storage yard well maintained and staff helpful

Ian R. on

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Justin was very, very helpful and understanding. He went above and beyond in assisting me with my truck/trailer return and storage rental.

joseph g. on

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took care of my needs