Customer Reviews for U-Haul Moving & Storage of Fremont

4,256 reviews

44511 S Grimmer Bl   Fremont, CA 94538
(Off Hwy 880)

(510) 656-2200

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(510) 656-2200

44511 S Grimmer Bl
Fremont, CA 94538
(Off Hwy 880)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This is the best U-Haul location for me. They have the excellent service, nice employees , professional advice.

HAK N. 
Rating:
4.0

I was overcharged once I returned it. In the receipt there is a larger mileage than what I used. I have a picture to prove it. I sent an email, but haven't received answer. I will wait a few days before contacting the store

JORGE P. 
Rating:
5.0

Thanks 🙏

SONIA S. 
Rating:
5.0

Customer did not leave a comment.

Fidel L. 
Rating:
4.0

Thanks for all the help Sonia

SONIA S. 
Rating:
5.0

Customer did not leave a comment.

SHAZA B. 
Rating:
5.0

Customer did not leave a comment.

George Y. 
Rating:
5.0

Customer did not leave a comment.

Vinh L. 
Rating:
5.0

Customer did not leave a comment.

AHMAD S. 
Rating:
5.0

I am regular and loyal customer. U-Haul customer service is excellent. I always recommend U-Haul to my family.Friends, and acquaintance as well.

AHMAD S. 
Rating:
5.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

Victor S. 
Rating:
5.0

Customer did not leave a comment.

Gil F. 
Rating:
5.0

Worst experience with cargo van, too stinking couldn't sit inside the vehicle for 10 mins.

SAINAGAPHANINDRA P. 
Rating:
5.0

Customer did not leave a comment.

PRIYADARSINI S. 
Rating:
5.0

Customer did not leave a comment.

ARUN G. 
Rating:
5.0

U-Haul needs to do something about the wait time on phones. I didn't order a U-Box, my account was charged for one and my U-Haul account wouldn't let me log in. I'd used U-Haul at an entirely different location in August so some type of fraud is involved. When I finally speak to U-Haul after a 20 minute wait the guy gives me a number that was supposed to be accounting but like any number you dial for U-Box it just went back to the call center. I've had to dispute the charge and get a new credit card from my bank and have not been able to talk to anybody at U-Haul who can look in to this. I find this concerning since they want a credit card to even reserve something. Keep a close watch on your credit card statements if you use U-Haul. I'd never even been to the location where I supposedly rented the U-Box they were setting up a continuous rental billing for!

linda C. 
Rating:
5.0

Customer did not leave a comment.

ty y.  |  First Impressions 
Rating:
5.0

Staff was unbelievably kind and courteous. I loved the entire rental process.

HOJIN A. 
Rating:
5.0

Customer did not leave a comment.

Asiba O. 
Rating:
5.0

Customer did not leave a comment.

Muhammad S. 
Rating:
5.0

Customer did not leave a comment.

RAY A. 
Rating:
5.0

Customer did not leave a comment.

Britney G. 
Rating:
4.0

Checkin is too long. Return is great!

Khalid A. 
Rating:
5.0

Customer did not leave a comment.

RAMANDEEP B. 
Rating:
5.0

It was great! Nothing that I can think of.

JAVIER G. 
Rating:
1.0

1. My initial order was in Sunnyvale (09/25/2021); then, I received a call the pickup was in Santa Clara. The salesman was unprofessional; we suffered discrimination (customer service reported this case and changed the service to a new branch in Fremont). The point is the salesman never canceled the order, and right now, I have a charge from U-HAULPOSTAL ANNEX for $138.92. 2. In Fremont, We had a problem with the service: the gas level was incorrect, and they wanted that I to charge 8 gallons (30.28 liters) of gas when I never used that quantity (I used the cargo van thirty miles). After explaining it for a long time, they decided it was a mistake. But not. I have a new charge for 17.70 after I paid $55.84 in Fremont.

ANDREA M. 
Rating:
5.0

Customer did not leave a comment.

Christian C. 
Rating:
5.0

great customer care

HUMBERTO V. 
Rating:
5.0

I want to thank Fransisco Tria for his providing excellent customer service and returned my garage opener.

Ganda G. 
Rating:
5.0

nothing really, capable, professional, helpful as always

Allan H. 
Rating:
5.0

Customer did not leave a comment.

Joseph M.  |  Overall Experience 
Rating:
5.0

Very happy with the service when I rented a pickup truck. I booked it online and it was a breeze picking it up and returning it. U-Haul definitely beats going to a auto rental when you need a pickup truck. Will surely recommend U-Haul and particularly this location in Fremont CA.

SYED H. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Very friendly customer service

SERGIO D. 
Rating:
5.0

Customer did not leave a comment.

EVA M. 
Rating:
5.0

Customer did not leave a comment.

JACKIE Z. 
Rating:
5.0

I am very pleased with my hitch installation experience. If I remember correctly, it was Marlon who did the installation. He was a gem - enthusiastic, did the installation is the timeframe he said it was going to take and gave me pointers on what to watch out (since I was planning to carry ebikes). As I say and waited for the installation, I was also impressed with the manager of the store (I forgot this name). He was going around making sure that customers were being taken care of and also conveying to his subordinates who needed to be done next. Mighty impressed with store!

paul wong S. 
Rating:
5.0

Customer service was great. Can't remember the guy's name, but he was outstanding.

SPENCER H. 
Rating:
5.0

Customer did not leave a comment.

BHARGAVSAI P. 
Rating:
5.0

Customer did not leave a comment.

Ricardo L. 
Rating:
5.0

Customer did not leave a comment.

MARIAADRIANA S. 
Rating:
5.0

Staff are great, knowledgeable and very friendly.

ABDULLAH G. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RIZWAN M. 
Rating:
5.0

Great service.

Steven G. 
Rating:
5.0

Great service

JOSE V. 
Rating:
4.0

Customer did not leave a comment.

Donald C. 
Rating:
4.0

Luckily, there was no wait time during this pick up.

JAGADEESH G. 
Rating:
2.0

Customer did not leave a comment.

HEATHER M. 
Rating:
5.0

Customer did not leave a comment.

STANLEY B. 
Rating:
4.0

Customer did not leave a comment.

Sergio C. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Lester, I want to thank you again for the amazing communication and going above/beyond the call of duty!

Justin G. 
Rating:
5.0

Everything perfect

HECTOR R. 
Rating:
4.0

Customer did not leave a comment.

PADMANABHAN K. 
Rating:
5.0

Very quick and professional service, would recommend my friends for the service.

Yipming T. 
Rating:
4.0

Customer did not leave a comment.

AKRAM K. 
Rating:
5.0

Customer did not leave a comment.

Justin G. 
Rating:
5.0

Best

Adrian F. 
Rating:
5.0

Customer did not leave a comment.

ANGELA C. 
Rating:
3.0

Customer did not leave a comment.

Dmitri M. 
Rating:
5.0

This U-Haul went above and beyond. I keep coming back for their efficiency and professional service, but today was another level entirely. When I realized I had l had dropped my personal keys in the cab floor of the truck, I called the 800 number (after hours) hoping the the location crew could retrieve them in the morning forhold them in Lost and Found. For me. To my pleasant surprise, after I explained my situation the the Customer Service person, I was put on a brief hold and was told the General Manager would meet me in 30 minutes to let me retrieve my keys. Which he did, with a cheery and kind disposition. What a great spokesperson for your company!! Thank you!!

JOSE G. 
Rating:
2.0

this lot of pretty much full. had to park in a tight spot

Prasanna S. 
Rating:
1.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
5.0

Customer did not leave a comment.

Mario B. 
Rating:
5.0

Customer did not leave a comment.

Curtis M.  |  Overall Experience 
Rating:
5.0

everything went smooth, thank you

JOHN K R. 
Rating:
5.0

Customer did not leave a comment.

Samira S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
4.0

Online inventory should match real inventory. I had to change location. It is not explained how/where to find truck ID.

IGOR L. 
Rating:
5.0

Customer did not leave a comment.

ALI O. 
Rating:
4.0

none

Christina O. 
Rating:
5.0

Brian the Assistant Manager was terrific. Very attentive and Customer Service Oriented. He took care of my needs and got me in and out of the store very quickly. I greatly appreciate his help and promptness. Plus Rachel M. Was very pleasant and helpful and made sure I had a terrific experience. Thank you for all your hard work.

ANTHONY M. 
Rating:
4.0

Customer did not leave a comment.

Brittany M C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jedediah T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRINNA S. 
Rating:
5.0

Les and his team are one the most helpful and Really Courteous people : I admire Mr.Hallas Patience, his composure and specially his friendly and always smiling Temperament : I have seen him deal with some really stupid and arrogant customers with great hospitality that would make even a Cool as Cucumber guy Jalepono hot: Please pass my appreciation to him and his team members specially the following : Bryan, Merlin, and Marc and others that I meet in that location : One Request : Make this my Favorite Location

MANZER T. 
Rating:
5.0

longer hours

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDR B. 
Rating:
5.0

Last three weeks I am picking up truck Good job Thanks

PRAVEEN S. 
Rating:
5.0

I HAVE NO IDEA HOW THIS LOCATION COULD BE IMPROVED. THERE ARE NO OBVIOUS DEFECTS THAT NEED ATTENTION...

Robert A. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

TEJAS C. 
Rating:
5.0

Customer did not leave a comment.

Jose Manuel G. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
1.0

Awful pickup and dropoff experience. Website was not accepting return pictures/ would not confirm return. I was TRIPLE charged. Chat help was not helpful at all.

ANDREA N. 
Rating:
5.0

Customer did not leave a comment.

JORDAN T. 
Rating:
5.0

Having a rear view camera for truck really helps as many customers are not regularly used to drive trucks and they are used to rear view camera for assistance when backing up

HARISH G. 
Rating:
5.0

Customer did not leave a comment.

Soheb V. 
Rating:
5.0

The guy did my work in 3 minutes and was smiling and super friendly. This is my pick up location for let 10 years not goi g else where. Keep up ur good work

PRAVEEN S. 
Rating:
5.0

Customer did not leave a comment.

Francisco B. 
Rating:
5.0

They were able to help us when we were in a bind! Thank you!!

Shaza B. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA G. 
Rating:
5.0

Customer did not leave a comment.

KELVIN F. 
Rating:
5.0

clean and new van; good location staff friendly and helpful. better than I expected.

bo H. 
Rating:
3.0

Customer did not leave a comment.

KEITH H. 
Rating:
5.0

Customer did not leave a comment.

Russ O. 
Rating:
5.0

Customer did not leave a comment.

HOA H. 
Rating:
1.0

Customer did not leave a comment.

Justin T. 
Rating:
5.0

The guy who helped us was a rockstar!

JOSHUA P. 
Rating:
1.0

I will never in my life rent from this place again. Rip off. Rude. The guy with the pony tell and glasses should be fired. Horrible customer service. Take pictures of everything I don't care how ridiculous it seems. Truck wasn't working properly. Tank wasn't full but I return it back full and still got ripped off. Multiple extra fees in which they do not explain to you. Read everything well. I don't recommend but to each it's own

Christy P. 
Rating:
5.0

Les was super helpful and friendly. The young man who helped load it was as well. Upon returning a different young man ran (literally) to help me when he noticed from afar that I was struggling. Whomever trained those young men did a fabulous job. Too often customer service lacks. At this location they went above and beyond.

Sylvia G. 
Rating:
4.0

Customer did not leave a comment.

ROY JOSE T. 
Rating:
5.0

Im happy with the service!

Deepak M. 
Rating:
5.0

Salute to mr Hallas ,the way he greets and treat his customers and his employees or well said colleagues as well ,,,and I do appreciate them all for the best service all the time I was there ...

Sukhdev Singh K.  |  Overall Experience 
Rating:
5.0

best service due to my experience with u-haul needs Les Hallas is a great guy , always helpful,and perfect due to your expectations the staff is also very knowledgable and helpful to customers over all i am , and will go always to u-haul fremont ca ,,,,,s s kalsi

Sukhdev Singh K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERNESTO L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gilbert V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luiz Pedro R.  |  Overall Experience 
Rating:
5.0

We appreciate the free month the manager gave us.

carla a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carla a.  |  First Impressions 
Rating:
5.0

Staff was very helpful

Pamela M.  |  First Impressions 
Rating:
5.0

Great Service

Prashant S.  |  First Impressions 
Rating:
5.0

Costumer service was great, manager really knows his stuff. Would come back again.

victor u.  |  First Impressions 
Rating:
5.0

Manager is awesome and very helpful.given me unit clean as new.

HARBINDER S.  |  First Impressions 
No reviews have been submitted for this location.

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