Customer Reviews for U-Haul Moving & Storage of Fremont

4220 reviews

44511 S Grimmer Bl   Fremont, CA 94538
(Off Hwy 880)

(510) 656-2200

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(510) 656-2200

44511 S Grimmer Bl
Fremont, CA 94538
(Off Hwy 880)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

EVA M. 
Rating:
5.0

Customer did not leave a comment.

JACKIE Z. 
Rating:
5.0

I am very pleased with my hitch installation experience. If I remember correctly, it was Marlon who did the installation. He was a gem - enthusiastic, did the installation is the timeframe he said it was going to take and gave me pointers on what to watch out (since I was planning to carry ebikes). As I say and waited for the installation, I was also impressed with the manager of the store (I forgot this name). He was going around making sure that customers were being taken care of and also conveying to his subordinates who needed to be done next. Mighty impressed with store!

paul wong S. 
Rating:
5.0

Customer service was great. Can't remember the guy's name, but he was outstanding.

SPENCER H. 
Rating:
5.0

Customer did not leave a comment.

BHARGAVSAI P. 
Rating:
5.0

Customer did not leave a comment.

Ricardo L. 
Rating:
5.0

Customer did not leave a comment.

MARIAADRIANA S. 
Rating:
5.0

Staff are great, knowledgeable and very friendly.

ABDULLAH G. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RIZWAN M. 
Rating:
5.0

Great service.

Steven G. 
Rating:
5.0

Great service

JOSE V. 
Rating:
4.0

Customer did not leave a comment.

Donald C. 
Rating:
4.0

Luckily, there was no wait time during this pick up.

JAGADEESH G. 
Rating:
2.0

Customer did not leave a comment.

HEATHER M. 
Rating:
5.0

Customer did not leave a comment.

STANLEY B. 
Rating:
4.0

Customer did not leave a comment.

Sergio C. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Lester, I want to thank you again for the amazing communication and going above/beyond the call of duty!

Justin G. 
Rating:
5.0

Everything perfect

HECTOR R. 
Rating:
4.0

Customer did not leave a comment.

PADMANABHAN K. 
Rating:
5.0

Very quick and professional service, would recommend my friends for the service.

Yipming T. 
Rating:
4.0

Customer did not leave a comment.

AKRAM K. 
Rating:
5.0

Customer did not leave a comment.

Justin G. 
Rating:
5.0

Best

Adrian F. 
Rating:
5.0

Customer did not leave a comment.

ANGELA C. 
Rating:
3.0

Customer did not leave a comment.

Dmitri M. 
Rating:
5.0

This U-Haul went above and beyond. I keep coming back for their efficiency and professional service, but today was another level entirely. When I realized I had l had dropped my personal keys in the cab floor of the truck, I called the 800 number (after hours) hoping the the location crew could retrieve them in the morning forhold them in Lost and Found. For me. To my pleasant surprise, after I explained my situation the the Customer Service person, I was put on a brief hold and was told the General Manager would meet me in 30 minutes to let me retrieve my keys. Which he did, with a cheery and kind disposition. What a great spokesperson for your company!! Thank you!!

JOSE G. 
Rating:
2.0

this lot of pretty much full. had to park in a tight spot

Prasanna S. 
Rating:
1.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
5.0

Customer did not leave a comment.

Mario B. 
Rating:
5.0

Customer did not leave a comment.

Curtis M.  |  Overall Experience 
Rating:
5.0

everything went smooth, thank you

JOHN K R. 
Rating:
5.0

Customer did not leave a comment.

Samira S. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
4.0

Online inventory should match real inventory. I had to change location. It is not explained how/where to find truck ID.

IGOR L. 
Rating:
5.0

Customer did not leave a comment.

ALI O. 
Rating:
4.0

none

Christina O. 
Rating:
5.0

Brian the Assistant Manager was terrific. Very attentive and Customer Service Oriented. He took care of my needs and got me in and out of the store very quickly. I greatly appreciate his help and promptness. Plus Rachel M. Was very pleasant and helpful and made sure I had a terrific experience. Thank you for all your hard work.

ANTHONY M. 
Rating:
4.0

Customer did not leave a comment.

Brittany M C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jedediah T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRINNA S. 
Rating:
5.0

Les and his team are one the most helpful and Really Courteous people : I admire Mr.Hallas Patience, his composure and specially his friendly and always smiling Temperament : I have seen him deal with some really stupid and arrogant customers with great hospitality that would make even a Cool as Cucumber guy Jalepono hot: Please pass my appreciation to him and his team members specially the following : Bryan, Merlin, and Marc and others that I meet in that location : One Request : Make this my Favorite Location

MANZER T. 
Rating:
5.0

longer hours

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDR B. 
Rating:
5.0

Last three weeks I am picking up truck Good job Thanks

PRAVEEN S. 
Rating:
5.0

I HAVE NO IDEA HOW THIS LOCATION COULD BE IMPROVED. THERE ARE NO OBVIOUS DEFECTS THAT NEED ATTENTION...

Robert A. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

TEJAS C. 
Rating:
5.0

Customer did not leave a comment.

Jose Manuel G. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
1.0

Awful pickup and dropoff experience. Website was not accepting return pictures/ would not confirm return. I was TRIPLE charged. Chat help was not helpful at all.

ANDREA N. 
Rating:
5.0

Customer did not leave a comment.

JORDAN T. 
Rating:
5.0

Having a rear view camera for truck really helps as many customers are not regularly used to drive trucks and they are used to rear view camera for assistance when backing up

HARISH G. 
Rating:
5.0

Customer did not leave a comment.

Soheb V. 
Rating:
5.0

The guy did my work in 3 minutes and was smiling and super friendly. This is my pick up location for let 10 years not goi g else where. Keep up ur good work

PRAVEEN S. 
Rating:
5.0

Customer did not leave a comment.

Francisco B. 
Rating:
5.0

They were able to help us when we were in a bind! Thank you!!

Shaza B. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA G. 
Rating:
5.0

Customer did not leave a comment.

KELVIN F. 
Rating:
5.0

clean and new van; good location staff friendly and helpful. better than I expected.

bo H. 
Rating:
3.0

Customer did not leave a comment.

KEITH H. 
Rating:
5.0

Customer did not leave a comment.

Russ O. 
Rating:
5.0

Customer did not leave a comment.

HOA H. 
Rating:
1.0

Customer did not leave a comment.

Justin T. 
Rating:
5.0

The guy who helped us was a rockstar!

JOSHUA P. 
Rating:
1.0

I will never in my life rent from this place again. Rip off. Rude. The guy with the pony tell and glasses should be fired. Horrible customer service. Take pictures of everything I don't care how ridiculous it seems. Truck wasn't working properly. Tank wasn't full but I return it back full and still got ripped off. Multiple extra fees in which they do not explain to you. Read everything well. I don't recommend but to each it's own

Christy P. 
Rating:
5.0

Les was super helpful and friendly. The young man who helped load it was as well. Upon returning a different young man ran (literally) to help me when he noticed from afar that I was struggling. Whomever trained those young men did a fabulous job. Too often customer service lacks. At this location they went above and beyond.

Sylvia G. 
Rating:
4.0

Customer did not leave a comment.

ROY JOSE T. 
Rating:
5.0

Im happy with the service!

Deepak M. 
Rating:
5.0

Awesome staff, personable, friendly and knowledgeable. Thank you

VICKI H. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

VICTOR S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT GLENN S. 
Rating:
5.0

Customer did not leave a comment.

Radough M. 
Rating:
5.0

Customer did not leave a comment.

ERIC C. 
Rating:
5.0

Salute to mr Hallas ,the way he greets and treat his customers and his employees or well said colleagues as well ,,,and I do appreciate them all for the best service all the time I was there ...

Sukhdev Singh K.  |  Overall Experience 
Rating:
5.0

No way you can make improvements, you are already perfect,

GLAUCO R. 
Rating:
5.0

Customer did not leave a comment.

Michaelorkun B. 
Rating:
5.0

Customer did not leave a comment.

Mohinder G. 
Rating:
5.0

Have used them a few times now and always satisfied with experience. Supplies for moving onsite so very convenient. Vehicles were clean and operated well.

RUSSELL H. 
Rating:
5.0

best service due to my experience with u-haul needs Les Hallas is a great guy , always helpful,and perfect due to your expectations the staff is also very knowledgable and helpful to customers over all i am , and will go always to u-haul fremont ca ,,,,,s s kalsi

Sukhdev Singh K.  |  Overall Experience 
Rating:
4.0

online checkin has too many steps

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Shawn N. 
Rating:
4.0

Fuel charges are pretty high. I get it that it includes convenience charges as well..but still it is on higher.

ABHISHEK M. 
Rating:
1.0

You can train your employees to not be rude. You advise one way yet we were forced to drive it back. We moved 80 miles away this was a horrible ecperience

MASOUD M. 
Rating:
4.0

Customer did not leave a comment.

Samantha B. 
Rating:
2.0

I was charged extra for the mileage which I should not be charged because rental came with 362 mileage and I had driven under 200 Miles They charge me over for 55 miles

sunta S. 
Rating:
5.0

Very clean office and rental truck staff was great

Larry D. 
Rating:
5.0

trust worthy of praises.

ABDUL D. 
Rating:
4.0

Customer did not leave a comment.

Maneesh K. 
Rating:
5.0

Customer did not leave a comment.

Shawn N. 
Rating:
2.0

My first reservation got cancelled without any notification. What a shame the you said "guaranteed" on the website. The van I rented seemed to have the problem with lock and I locked the door on the driver seat, other door could still be opened.

Tsengwen C. 
Rating:
5.0

Greatly appreciated the ability to rent a truck within 2 hours of needing one!

Karen S. 
Rating:
5.0

Customer did not leave a comment.

LEEL B. 
Rating:
5.0

1. The doors on both the driver side as well as the passenger side wouldn't lock properly. One would have to slam the door really hard for these doors to get locked. That definitely needs improvement on this particular truck. 2. I chose "mobile checkin" - the fuel level indicated in the u-Haul app was not the same as the fuel level that I actually saw on the dashboard. I tried to correct it before the rental started...the app asked me to take a pic. I took a pic...but that pic never got uploaded (I uploaded other pics, those worked. But on this particular screen where I confirm odometer reading & fuel level the App didn't let me upload the picture).

SRINIVAS T. 
Rating:
5.0

As always, great service.

steve G. 
Rating:
5.0

The two customer service young men on shift Sunday around 9:45 am we're incredibly helpful and outgoing. Much appreciated their effort and attitudes.

EHSAN S. 
Rating:
4.0

Not sure that the mileage fee was clear. I got the plus mileage, but didn't see how much it was per mile. Ouch!

Richard G. 
Rating:
4.0

An intown 9ft Van rental at 89 cents a mile is more than gas and $40 (20 for rental + 20 to insure) but completely unaffordable for small item pickup to sanfrancisco and back and its why very few customers return. Grimmer Location charged me twice as well. $155.93 the day of the rental when i returned it early. And $120.68 three days later, the estimate made at front desk. Further: One books by phone to make pickup easy and nothing worked to efficiently arrive we had to start from scratch and write out contract and it took 37 min's. expensive and delayed isn't competitive Uhaul!

Steven P. 
Rating:
4.0

Customer did not leave a comment.

MANUEL C. 
Rating:
5.0

Customer did not leave a comment.

Bin W. 
Rating:
5.0

Special thanks to two young gentlemen on duty this weekend who made my visit quick and enjoyable. Excellent service!

NATALIIA Z. 
Rating:
2.0

I am a regular customer to S. Grimmer location I rent cargo Van's weekly. I rented this past Thursday 6/17 only for one day. Come to my surprise my card was charged $490.86 because they said I damaged the roof of the van. I am 5'5 too short to even damage the roof of the van let alone reach it I was never notified I only found out by checking my bank account. VERY UNPROFESSIONAL AND I BELIEVE I WILL BE RENTING ELSEWHERE

MICHELLE D. 
Rating:
5.0

Great service, Les, the manager, is the best.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

ERNESTO L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gilbert V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luiz Pedro R.  |  Overall Experience 
Rating:
5.0

We appreciate the free month the manager gave us.

carla a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carla a.  |  First Impressions 
Rating:
5.0

Staff was very helpful

Pamela M.  |  First Impressions 
Rating:
5.0

Great people. Working with you guys and les was great. Would recommend you to all my family and friends. Thanks

David C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wayne N.  |  Overall Experience 
Rating:
1.0

I was given unit 402. When arriving yesterday to pick up an item, I learned that my unit leaks. I had 6 boxes that got soaked, three of which I lost property. My 8ft tall Christmas tree won't show any colors, essentially ruined.

Anthony R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal M.  |  Overall Experience 
Rating:
4.0

Les was very helpful and responsive

WILLIAM R.  |  Overall Experience 
Rating:
5.0

Great Service

Prashant S.  |  First Impressions 
Rating:
5.0

The storage manager, Justin, was extremely helpful in making the whole move out process a smoother and pleasant experience. I truly appreciate his great support with the move-out.

Venkatesh B.  |  Overall Experience 
Rating:
3.0

No one said i would have yo use some latter to get it was stupid and i will be moving out. Plus one of the employees said alot of stuff had been broken into and stolen.

becky w.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gregg N.  |  Overall Experience 
Rating:
5.0

Excellent Service

Prashant S.  |  First Impressions 
Rating:
2.0

I reserved a 4x6x8 online, and a Van. When we got to Uhaul they didn’t have the storage unit we reserved, so I had take a larger unit which is $100 dollars a month more. We didn’t look into any other storage solutions because we were at the location ready to unload.

Adrian C.  |  First Impressions 
Rating:
5.0

Costumer service was great, manager really knows his stuff. Would come back again.

victor u.  |  First Impressions 
Rating:
5.0

Manager is awesome and very helpful.given me unit clean as new.

HARBINDER S.  |  First Impressions 
No reviews have been submitted for this location.

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