Customer Reviews for U-Haul Moving & Storage of Frisco Prosper

Rating:

3.0

Gas was low and low gas light turned on as I left the facility.

Rating:

3.0

Overcharged for fuel. Will not use U-HAUL again

Rating:

5.0

Everything for myself from the beginning of reservation to returning the vehicle worked great thru app.

Rating:

5.0

Lubricate the hitch so it turns easier. It was difficult to remove without tools

Rating:

1.0

I rented a u haul it was on empty got to the gas station and ran out then they charged me for insurance when I said I didn't want it

Rating:

5.0

I always get great service, the staff is always friendly and I am in/out quickly.

Rating:

5.0

Excellent service provided. Thanks.

Rating:

1.0

checkout process is good. However, at return, I was told to backup the trailer to a very specific spot instead of the drop off location. The trailer was returned with a few mulch (not even a handful) on the trailer and the return agent told me that he will charge for "unclean" return. At the same time, when checking out the trailer, I could see mulch and dirt on the trailer which is fine to me. Return agent was very unprofessional and lack customer service skills.

Rating:

5.0

Thanks

Rating:

5.0

Quick and efficient, what more could you ask for? Trailer was in good condition and met my needs, very convenient.

Rating:

5.0

Nothing! Customer service was excellent! Thank you!

Rating:

3.0

Charging $30 for fuel service fee and $8 for 2 gallon of gas. In total I was charged almost $40 for 2 gallon of gas is criminal if not insane.

Rating:

5.0

Used U-Haul many times in the past years. Best service from any other U-Haul dealer

Rating:

5.0

Quick service.

Rating:

5.0

Highly recommend having a drop down jack added to trailers this size, it was very physically taxing to lift it off the hitch unlike regular trailers and with after hour drops there is no one to help.

Rating:

5.0

Clean and very convenient having access to my storage any time of day. Rented a unit for almost a year and every single team member that assisted me was always very helpful and polite!! Would highly recommend and will keep this location in mind if needing services from them again!

Rating:

1.0

They always over charge for gas.

Rating:

5.0

Door handles area were sticky and dirty. First time usage of 24/7 - picking up the key was confusing. It was in the truck. I had asked the staff who happened to pickup the same van I was next too trying to work thru the many screens. The staff didn't try to help; only sending me inside where there was a line.

Rating:

5.0

No recommendations, the service was quick and easy.

Rating:

5.0

I absolutely love this location and the team here! Always friendly, knowledgeable, ready to find solutions for my moving needs. I have been a customer here for years now and I literally don't go to any other location even if it's closer because this crew just is that amazing!

Rating:

1.0

I just had truck for 1 and half hour and I used 30 miles they charge me $4 per gallon and $30 service fee..and when I was renting they didn’t told me abt service fee as gas is $2.89 outside I would fill it up

Rating:

5.0

The entire team is absolutely amazing and ready to help you solve any problems with your move! Thank you guys for being phenomenal!!!

Rating:

1.0

El camión estaba lleno de cucarachas

Rating:

5.0

Nothing. I would change nothing.

Rating:

3.0

Waited some time before a young man came out. He didn't approach me but simply unhooked the trailer and walked away with it. I had to exit the vehicle to ask if anything else had to be done.

Rating:

4.0

The trailer that we used caused more than $400 worth of damage to the underside of our car. 2019 Honda Civic Sport. Stock car no alterations. Insurance bought through UHaul is denying payment. I purchased the most expensive coverage in case anything happened. Not very pleased at this time.

Rating:

5.0

Polite and helpful. Was able to answer all questions.

Rating:

5.0

Please I need my gas money refunded. The truck wasn’t filled up and my returned it filled so I need my balance. Thank you

Rating:

5.0

Service staff was awesome when I ran into some trouble during check out AND they made sure I was good with my mirrors before driign off too which was super helpful since I was in the 26' truck

Rating:

5.0

Great service and location.

Rating:

2.0

The truck was not in a drive mode

Rating:

5.0

These guys working at this location are the best / well all of them are the best except for one .. but one apple can never spoil the bunch for me . They are helpful with a smile and they made renting very easy .. I recommend this location to anybody

Rating:

1.0

Everytime I rent with Uhaul, I’m overcharged for things that were NOT in my contract. You rent Uhaul trucks that do NOT have accurate mileage and then upcharge the customer. I will NOT be bringing my business back to Uhaul. I have the proof and evidence of how I received and returned the vehicle. Very dissatisfied customer!

Rating:

3.0

It was a little aggravating to ask to rent a dolly and was told they didn't have any. But as soon as we left to walk out to the truck there was 8 dollies and 6 of the Handtruck ones. So we purchased the dolly for $79.00. It probably would have rented cheaper but now I have a really nice dolly.https://www.uhaul.com/Reviews/SubmitReview/?referenceNumber=12454546&lastName=SCHERMANN&pickupLocationEntity=931024&dropOffLocationEntity=743075 b

Rating:

5.0

When i was rented the vehicle i remember the miles were 138400 and 1/2 gas. But in the receipt it was printed like 138386 miles and 3/4th gas. Gas was corrected on the spot before i leave the uhaul centre. But there was no option to correct the miles. I was getting charged for unknown miles .

Rating:

1.0

The kids ( employees) told me if I didn't want the trailer with no working tail lights. I didn't have to rent it. I was renting it for a week. Leaving town in the morning. They checked my lights to the end connection. Power on my truck worked perfectly. The problem was on the trailer. They were rude. Couldn't care less. Told me take it or leave it. I have renting from this location for years. The service keeps getting worse. Employees just don't care. Grade F.

Rating:

5.0

No washing fluid for windshield is all

Rating:

4.0

Thai app checkin could be easier. Maybe it was a bad signal. I have an online profile and still had to start from scratch and enter all my info, license pics, etc. Would have been faster for me to go to the counter.

Rating:

5.0

Hi great team

Rating:

2.0

Received 3 different trucks, 1 had no fuel, all drove really bad, for new trucks, all had a really bad thump in the front end while driving, The workers were great, the equipment was not

Rating:

5.0

excellent knowledgeable personnel, great experience

Rating:

4.0

This location was fine but the overall experience was awful. Reservation was for another location at which no one was in the office for over an hour after my scheduled pick up appointment causing me to have to change the reservation to another location and making me over 2 hours late for another scheduled appointment. Then the return location was changed to yet another location that is far out of my way. The overall experience was so bad that I have already purchased a trailer so I don’t have to deal with this again.

Rating:

5.0

Justin and Juice and Mathew i deal with alot of this uhaul facilitys and this 3 gentleman no what they are doing and keep the facility clean highly recommend to family and friends and people that' ask where is a good storage

Rating:

4.0

The employees were extremely nice and helpful. I would definitely use this location again

Rating:

3.0

I am disappointed, as they have not given my refund for the extra gas I put on the truck. It's not fair, when customer returns less than expected, we get charged, but not the same if we overfill and you do not pay us. It's a good amount ($30) that I lost, not knowing this. If you can do to fix this, would really appreciate.

Rating:

1.0

Front desk did not give proper instructions about text messages and things to do before moving truck, gas marking was wrong and after i notified them then they did not change it on paper and billed me after vehicle is returned when i returned it with gas where i took it. Mileage was also charged wrong.

Rating:

2.0

Van is not clran

Rating:

5.0

The team is amazing very helpful helpful me with the correct boxes and size of truck highly recommend to family and friends

Rating:

5.0

More trained employees to speed up the customer service load. Other than that it’s all good.

Rating:

5.0

Very clean facility even the restrooms Mathew and Juice and the whole team our amazing they went above and beyond highly recommend to friends and family

Rating:

1.0

Worst customer service, they charged me $100 for cleaning fee and all hidden fees, I submitted vehicle as it was mentioned and they call me next day that vehicle is not here, ridiculous

Rating:

4.0

Trailer had significant structural and safety issues It should have been rented out.

Rating:

5.0

Everything was fine and professional attention just good customer service 👌

Rating:

5.0

Everyone was very nice and helpful

Rating:

5.0

The truck should have phone charger

Rating:

1.0

Had a 9am reservation, wrong truck on contract, no dolly or pads on truck after employee gave me the keys and said “it’s ready”, called back to extend a day and was informed that the add on charges were going to be charged twice AND they added Safe move after I elected “no” twice at the counter.. What a headache, just like all the other bad reviews.

Rating:

4.0

The drop off went smoothly.

Rating:

5.0

We have rented vehicles from this location many times over the years. They consistently deliver clean, well-maintained vehicles and the customer service they provide is outstanding. We rely on U-Haul Prosper for all of our moving and truck needs.

Rating:

3.0

It took an hour or more to process pick up of the truck and we were on a tight timeline. Once the truck was loaded we returned to pick up the trailer. The first trailer was connected and then we realized the tires were worn. Second trail connected and the lights didn’t work. Third trailer seemed fine. This put us 2 hours behind on a 900 mile trip. Diving through Kansas the passenger tire on the trailer blew so service was dispatched. Service was prompt, quick and froendly. I just had too ,any delays that could have be prevented with a little trading and preparation.

Rating:

5.0

easy return. the system was down when it was returned, but they had us leave the trailer at the drop off and they completed the return soon after that

Rating:

5.0

I stored my assorted belongings for 14 months. Each time I had to go and drop off or pick up an item, the place was clean including the trolleys and bathroom facilities. I was very happy with my overall experience.

Rating:

5.0

all perfect!

Rating:

3.0

Had an outside storage and we ended up losing most of our stuff because it got animals in there and completely dusty. The outside storage is horrible for home storage but the interior storage is way too expensive.

Rating:

5.0

Amazing team Matthew and Juice no what there doing they help pick the right truck and boxes for my move and recommend uhual movinghelp to help me move it's very stressful when you moving thanks to them they made it very easy highly recommend to friends and family

Rating:

4.0

The alert kept going off, which was annoying. The instructions to 'swipe twice; was confusing, and I only saw one station to 'swipe' my access card. When I went back into the office store and asked the attendant, he didn't know were the 'second station' to swipe my card was located. This was disappointing, and the alarm kept going off from time to time.

Rating:

5.0

Great manager!!

Rating:

3.0

There was no outside storage available that for a size we had reserved. They have us an inside one instead (harder and more time to unload). They did include one extra month free, so that was good. The first person who helped me was maybe average. You could tell her was almost at the end of his shift and test to leave. Spent time looking at his phone which the other guy next to him did as well. All the other people were great!

Rating:

5.0

Thanks for being available for my family.

Rating:

5.0

Great job!

Rating:

3.0

We completed the move out process online, took pictures of our unit like we were instructed to do. We then received a bill and late charge. I emailed and messaged through the portal for several days - never received a response. Finally, just an emailed statement with 0 balance. No communication. We also had water in the unit that attracted SO MANY bugs. It would have been nice to have received some sort of communication from management about that.

Rating:

5.0

The customer service is great over the telephone and in person. I am happy with my choice of storage unit facilities. I rented a 5 x 5 climate controlled unit. It is cool, clean, and contained a rodent trap as precaution. I don't have any complaints.

Rating:

5.0

The manager was so fair and understanding. The whole staff is professional.

Rating:

4.0

Overall very satisfied with our units and experience. The only issue we had was our bottom unit on the first floor we had lots of boxes with water damage to our personal items. Or bigger unit was on the third floor and we never had any issues with it.

Rating:

5.0

Great service

Rating:

5.0

You have a good crew of young workers at that location. They showed this military veteran nothing but respect. Salute 👍👍

Rating:

3.0

Kept raising prices. Found the same size unit for half price.

Rating:

5.0

Thank you for a great storage experience!

Rating:

3.0

Had to clean it up

Rating:

5.0

Would definitely rent again..

Rating:

5.0

Thanks for your help.

Rating:

1.0

My stuff was stolen out of storage

Rating:

5.0

Great team

Rating:

1.0

My unit saw sold unlawfully due to lack of communication from regional manager Tiffany. I would like someone from corporate to contact me. 424-522-3558

Rating:

5.0

Everything was good the workers were very pleasant so helpful

Rating:

5.0

The staff was incredibly helpful. I had some issues getting into my unit, and they were very accommodating in troubleshooting. I also had a great experience renting the truck.

Rating:

5.0

I have spent 1.5 decades at this storage facility within the same unit. It was sad to say goodbye as the service has been great, the lighting, CLEANLINESS and alarm systems were phenomenal and the location was easier to get to before the city put a divider in the center of 380, which was not the fault of uhaul. Moving out was bitter sweet. I'm extremely pleased with this location.

Rating:

5.0

The facility and management and staff is absolutely great and I would recommend this facility to anyone that's looking for a storage great job hiring such good people!!

Rating:

3.0

We have requested the reimbursement for the days that we did not use and we called two times and the manager hang on on us

Rating:

4.0

The facility and service are friendly good. All is about the distance for every customer. For me my residence is far from this location. I want to say thank you.

Rating:

5.0

U-Haul, its app, and its employees are very customer driven. What a great company!

Rating:

5.0

The experience was perfect. Thank you guys for everything.

Rating:

4.0

I must not fully understand the process because every time I open the door, an alarm goes off. Otherwise it's a really clean and well maintained operation.

Rating:

5.0

The customer service was very understanding toward my situation. The manager and assistant manager are a great access to your company.

Rating:

5.0

I'd like that place very easy access