Customer Reviews for U-Haul Moving & Storage of Frisco Prosper

6047 reviews

1566 US Hwy 380 W   Prosper, TX 75078
(1/4 mile West of the Tollway on the North side)

(972) 347-9713

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 347-9713

1566 US Hwy 380 W
Prosper, TX 75078
(1/4 mile West of the Tollway on the North side)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Javier S.  |  First Impressions 
Rating:
3.0

Key pad never worked properly. Had to go inside or just let alarm ⏰ sound off. No one ever came around to check on.

WILLIAM W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YONGHAK L. 
Rating:
4.0

Promptly notice when someone arrives to deliver a trailer. When I noted my unhappiness with the water leakage, there was no resolution suggested.

DANIEL T. 
Rating:
5.0

The process was really easy, equipment was great, thank y'all

Ingrid O. 
Rating:
1.0

Weld on the front left tire of our tow trailer was jagged and broken and stabbed our tire and made us have a huge blow out in the middle of the road going 50, also the tire harnesses were cut and 1/2 an inch from letting the car go of the trailer in the middle of the road. when we dropped off our 15 foot truck and tow trailer the people told us that the prosper location shouldn't have sold us the trailer or the 15 foot u haul because of all the dangerous faults with both and that we were lucky to have made it here safe.

Dane W. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
1.0

This location was fine but my overall experience was terrible. The first place I went to had no employee working and I was rerouted to this location and they were great. I was promised a 50.00 credit and I don't think I got it.

WILLIAM L. 
Rating:
4.0

All was good

Paul V. 
Rating:
1.0

I rented a car dolly for some reason the truck had a short in the electrical system and would not carry a car dolly with the lights working this made it very inconvenient for me after loading the truck for 4 hours then having to drive all the way back and get my car they said they were going to give me a discount they didn't

KEVIN D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEANNE S. 
Rating:
2.0

Second time using this location. Staff are not friendly, very disorganized. First time gave our uhaul to someone else, second time didn't even speak a word to us, just took our return and walked away.

TROY G. 
Rating:
5.0

Quick and easy!

Christopher O. 
Rating:
5.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Customer did not leave a comment.

YOUNG J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dale S. 
Rating:
5.0

Very professional store!!

GEORGE L. 
Rating:
5.0

Customer did not leave a comment.

Jeremy T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erwin D. 
Rating:
1.0

Customer did not leave a comment.

SELASSIE O. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
5.0

no complaints, fast easy, I will come back

LAWRENCE K. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
5.0

So fast, so pleasant, and so professional.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Sylvia H. 
Rating:
5.0

Customer did not leave a comment.

Angel M. 
Rating:
5.0

Awesome.. give raises

Marc J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lenitize C. 
Rating:
2.0

During our short stay I have tried to reach someone in person multiple times. Phone calls impossible and numerous emails unanswered. Expect to have to go to the office, in person, to ask or resolve any issues. During my check-in process there were untrained staff running the front desk. The owner, in person, actually said he will process my free month but he never did. As I checked out the employee working the desk was wonderful and handled my free month, hopefully. Still waiting for verification. Make sure this facility also trains you on how to enter the storage facility. Tip. You must swipe your care on the left hand card reader. Do not use the one on the right. The staff knows the one on the right doesn't work. Also the sliding glass door will always be open making the facility unsecure.

Gregory P.  |  Overall Experience 
Rating:
5.0

The guys were very polite and professional. Thank you!

JOSE G. 
Rating:
5.0

Customer did not leave a comment.

lisa k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GEORGE L. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW T.  |  First Impressions 
Rating:
5.0

Great service. Great processing of invoice. Highly recommend. Staff was great.

MARCO M. 
Rating:
4.0

Very friendly and helpful. Seemed short staffed for a Friday but the guys were very helpful

Scott S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ESTELLA J. 
Rating:
4.0

Customer did not leave a comment.

VISHNUVARDHAN R. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
4.0

Did not have the utility dolly with tie-down. They did give me an extra regular dolly to help with the difference. Staff was nice. Very busy. Plenty of trucks. The only possible negative. I felt rushed a little, but like I said they were busy.

KELDRICK M. 
Rating:
4.0

Customer did not leave a comment.

Jeffery W. 
Rating:
5.0

Truck was fine but old!

JERRY R. 
Rating:
5.0

I've heard bad things about many of the uhaul locations around me. This one was very good. Very helpful staff, in and out quickly. Great experience overall.

ROBERT S. 
Rating:
5.0

Thank you!

MELISSA F. 
Rating:
5.0

I would (and did) pass other U-Haul locations to get to this one. The difference in experience is unbelievable. Prosper U-Haul is incredible!

DEBORAH H. 
Rating:
5.0

I have nothing but rave compliments to the staff and facility. Over the past month, I have rented a storage room plus the moving van multiple times. Staff is friendly and great. Highly recommend!!

ASHA C. 
Rating:
5.0

Customer did not leave a comment.

TITILAYO A. 
Rating:
5.0

Customer did not leave a comment.

BRAD F. 
Rating:
5.0

Customer did not leave a comment.

LEON C. 
Rating:
5.0

Customer did not leave a comment.

India L. 
Rating:
4.0

For some reason the credit machine was not working properly, I bad to switch to my debit card, which had to be entered manually. Other than that things went well.

TONY B. 
Rating:
5.0

Customer did not leave a comment.

Carlos C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BEAU B. 
Rating:
1.0

I am extremely irritated that you added charges to my bill for a utility dolly and furniture pads. I did not ask for them, receive them, nor use them. This attempt to "sneak" extra charges on my bill is not appreciated. I previously had good experiences with U-Haul - I will be using a different option in the future.

Brian K. 
Rating:
5.0

Very attentive and great customer service. The counter agent was friendly and the install tech was very quick and did everything to be sure all is good with the equipment. I will never go to any other location. Thank you for your great service.

noe T. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

leave sign or confirmation in truck that it has been decontaminated,

PATRICK S. 
Rating:
5.0

Customer did not leave a comment.

CHARLES Y. 
Rating:
5.0

Customer did not leave a comment.

Mike I. 
Rating:
5.0

Customer did not leave a comment.

India L. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel G. 
Rating:
5.0

Open trailer had not been cleaned out from previous us, but otherwise this location is great - awesome customer service, efficient and knowledgeable. To be fair, I was initially hooked up to another trailer that was clean, but trailer lights didn't work, so I was hooked up to a 2nd trailer (1st trailer was clean, 2nd one wasn't). Employee figured out lights were not working due to a blown fuse on my truck. New fuse got me on the road in short order. Very pleased other than the dirty trailer.

RICHARD C. 
Rating:
5.0

Customer did not leave a comment.

Hisham S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACK DAVID H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
4.0

There should be better clarity when it comes to return dates for longer rental.

RODNEY J. 
Rating:
5.0

Customer did not leave a comment.

DORIAN D. 
Rating:
1.0

Customer did not leave a comment.

TIMNISHA H. 
Rating:
3.0

Should not have a customer contract stating to drop off at a certain U-Haul and when you get there you can't because they do not accept the large truck that I have and customer's be told it would be a $200 fine…

TIMNISHA H. 
Rating:
5.0

Both of my interactions with the front desk staff were great. I really appreciate the after hours check in options.

LANCE P. 
Rating:
2.0

I had a unit there for close to 7 years. I was happy for the first 2-3 years. Then they did a fire inspection and update of the building that required our lock key left at the office until it was complete. It took forever and it was a pain to go to the office to key my key each time I needed to go into my unit. This June I was late on my payment for the 1st time in all these years because I was out of state at the time and payment was overlooked. I got charged $30 in late fees! They also locked my unit. I went to clean out my unit a couple of weeks after got back in town. I had already made the late payment and the lock was still on there. I had to go to the office to get it removed. The past few times I've been in the office it has been a long wait for assistance because there is only one person working the counter. Plus, I have been unable to get the location on the phone. Keep getting a main location automated system. Very frustrating experience the past 3 years. Glad I am all moved out as of July 15, 2021.

JILLIAN M.  |  Overall Experience 
Rating:
4.0

I took Trailer for a day and noticed in an hour its leaking air and dropped back at location. please refund my amount

RAMKUMAR V. 
Rating:
5.0

Customer did not leave a comment.

DAYRON G. 
Rating:
5.0

Service was fast and awesome!

SHALANA E. 
Rating:
1.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN E. 
Rating:
5.0

Customer did not leave a comment.

HUMBERTO A. 
Rating:
5.0

very easy return- spotty wifi so Uhaul guest wifi would be great!

Norman T. 
Rating:
5.0

Keep doing what you do.

James G. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS P. 
Rating:
5.0

Customer did not leave a comment.

GEORGE S. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
4.0

Convenient location but they were super busy. The attendant barely talked to me when I returned the truck. At least everything got squared away.

Dave N. 
Rating:
3.0

Customer did not leave a comment.

Kimberly D H.  |  Overall Experience 
Rating:
5.0

Very fast and helpful. The guy that greeted me was very nice and quickly checked the truck in, and had me on my way in no time!

Robert A. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW H. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
1.0

I filled the gas tank above the line it was supposed to bring it back at. I was charged 2 gallons of gas for bringing it back light. It's theft. I don't return to this uhaul.

Ryan R. 
Rating:
3.0

Customer did not leave a comment.

ALISTER A. 
Rating:
5.0

First class operation and Lane was the best… All the employees were awesome no complaints here… Excellent…!

James L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Armano F. 
Rating:
5.0

Easy in and easy out. Service advisor offered advice and guidance.

Stephen E. 
Rating:
4.0

Easy and relaxed atmosphere. Friendly workers. Just handed the key over.

Cheryl G. 
Rating:
5.0

Customer did not leave a comment.

david V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Quick and efficient return with clear signage. Process took less than 5 minutes.

KIMBERLY B. 
Rating:
4.0

Had to wait for another return to be completed, but once that was done it was quick and easy.

ERICH F. 
Rating:
3.0

This location needs more employees. Leo, the General Manager was working the desk by himself. I reserved a truck and trailer. The trailer hadn't been returned from the previous renter. Leo arranged for a trailer at another U-Haul location, but didn't compensate me for the mileage or time allotment, or inconvenience.

JOHN A. 
Rating:
5.0

The staff was great.

DANIEL S. 
Rating:
5.0

Destiny was amazing! I accidentally went to the wrong U-Haul 4 miles down the road. The first U-Haul was a disaster and I was very stressed. When I got to the Prosper U-Haul Destiny helped me. She quickly completed my contract and got me my truck. I waited over 30 mins and the first one to find out I was at the wrong place and in less than 30 mins I was driving out of Prosper at the Prosper U-Haul thanks to Destiny! She turned my day around!

DEBORAH H. 
Rating:
4.0

I marked yes to the personnel being helpful due to the individual who checked in the trailer being helpful. He listened to my concerns about the trailer for the next customer and took care of me promptly so I could unload my truck. However, when I turned in the truck there was no one there to check it in. I waited and then one employee asked from the hitch bay if I was returning it. After I told him yes, he said just leave the keys in the ignition, and I will take care of it. The return area was empty so I left a little uneasy.

Amanda S. 
Rating:
5.0

Customer did not leave a comment.

ANTONINO S. 
Rating:
5.0

A few of the new hires need a little more training. Doing a good job for the most part. We stopped back in to have a trailer tire replaced that lost the treads. That's was fine other than instructing them on how to proceed with the trailer loaded. Also noticing an almost new half ton rental truck running next to us with the ac blowing on full for 45 minutes. It was 100' plus outside but this is not good for a vehicle. Seemed wasteful aside from the extreme abuse of the truck. “Just a suggestion. No need in trashing nice equipment! ..Hiring younger people has its problems often at the cost of the company. Three younger boys to change a tire was interesting to say the least :) burning up nice equipment is not good in any way. Perhaps this is policy? I just wanted to mention this because I enjoy coming to that location for the flexibility's it provides for my business . Thanks so much and great job once again….✅.

Jack P. 
Rating:
4.0

Customer did not leave a comment.

Paul F. 
Rating:
5.0

Staff is always attentive,and fast

RICHARD P. 
Rating:
5.0

Staff here is AWESOME! Much better than what we've had in the past. Whatever y'all are doing, keep up the good work!

Amy A. 
Rating:
4.0

Customer did not leave a comment.

hannah M. 
Rating:
3.0

They need more space. Too many rentals and customers in a very small space. Otherwise, very friendly staff

Teresa D. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
5.0

Customer did not leave a comment.

Laird D. 
Rating:
5.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Leonel S. 
Rating:
5.0

No issues with the rental

SEAN E. 
Rating:
5.0

Customer did not leave a comment.

CRAIG G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodolfo H.  |  First Impressions 
Rating:
5.0

Brooke was my first contact person at this location and was very professional in dealing with my questions. Lane was great too and very helpful in his follow up.

David G.  |  First Impressions 
Rating:
5.0

U-Haul has the best customer service The best friendly employees I can recommend U-Haul 💯 % 👍🏻 Thank you so much U-Haul employees ⭐️⭐️⭐️⭐️⭐️

Maria R.  |  First Impressions 
Rating:
5.0

Recomiendo U-Haul Para todos y cada uno de los servicios ofrecidos por ellos. Y el personal con una excelente calidad en el servicio al cliente. ⭐️⭐️⭐️⭐️⭐️ Muchas gracias por su excelente servicio.

Maria R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mollie l.  |  Overall Experience 
Rating:
5.0

Awesome experience, team was very helpful! Im happy to have a storage.

Daniel L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SANDRA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele H.  |  Overall Experience 
Rating:
1.0

I started my relationship in September of 2020 the Managemet was Courteous and friendly I’ve only been greeted one time in the front office since May 2021 Furthermore the entire storage unit that I thought was climate control the entire building smells of mildew therefore I will be submitting a claim because my sofa is ruined and damaged from the smell of mildew which the whole building smells like that it never smelt like that before as in when I started there up until around May of this year No I wouldn’t recommend to anyone that cares about the things they have worked hard for to be stored at this LOC!

JOANN MICHELLE R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Thaddeus G.  |  Overall Experience 
Rating:
5.0

Awesome

WESLEY R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

christopher s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

poppeye n.  |  Overall Experience 
Rating:
3.0

The storage facility was fine however, there are so many Uhaul trucks that it is difficult to get to it and the staff drives dangerously fast with the trucks when they move them.

Maria S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

David G.  |  Overall Experience 
Rating:
5.0

The manager Lane was amazing to Work with. I’ll send everyone there.

Brandon F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vijay S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sara S.  |  Overall Experience 
Rating:
3.0

It was not lite but I only went in during the day.

PHILLIP T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ruben R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Camilla G.  |  First Impressions 
Rating:
5.0

I had my storage unit for 5 years. No issues.

RENEE F.  |  Overall Experience 
Rating:
5.0

Great assistance from everyone. Professional and friendly.

Jan S.  |  First Impressions 
Rating:
4.0

The parking situation was a little annoying. Employee was parked in the loading zone and we had to wait a while until they were available to move their vehicle

Maria S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD P.  |  Overall Experience 
Rating:
5.0

Lane Cox was very polite courteous and super professional, and his staff who checked me in and out went above and beyond the services provided at Frisco Prosper uhaul. This was a great experience beings it was the first time I had rented from Uhaul. No doubt in my mind this is the place to go and will highly recommend Lane Cox and company to all in the future. Thx for all your help. Jim Lutz & family.

James L.  |  First Impressions 
Rating:
5.0

Very friendly and professional staff. Was shown my way to the unit, told where to park and where the restrooms are. Very clean facility, excellent facility! Easy access to load, free carts to help with moving the load. The best U Hall on Highway 380 in prosper, Frisco and Aubrey/little Elm.

CHRISTINE H.  |  First Impressions 
Rating:
5.0

Dry helpful people at this location

TONY K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ruben s.  |  First Impressions 
Rating:
1.0

I reserved and paid for a unit online that was supposed to be move in ready with a lock in the unit. When I arrived the door to access the facility was broken and no lock was inside my unit. I couldn’t secure my belongings and had to make other arrangements. I called the next day and was on hold for over 45 minutes. Had to go into the facility to cancel my order and they were severely understaffed. Too many other storage facilities around to risk your belongings at this place.

Gene S.  |  Online Move In 
Rating:
5.0

Awesome staff and facilities. Had three storage units there and felt like home

Chris G.  |  Overall Experience 
Rating:
4.0

Just having problem on the elevator keep on stop working

Jaypee m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward M.  |  Overall Experience 
Rating:
5.0

Staff was very kind, informative and knowledgable. Whomever is managing this facility is doing an amazing job training staff, and running a top notch operation.

David S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

YOKESHIA C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Anthony W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kanita S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kanita S.  |  Overall Experience 
Rating:
5.0

Great customer service from both Nicks ...extremely friendly and over the top with there experience and customer service ... would recommend this site truly because of those guys.. 5 star if you ask me

Marc J.  |  First Impressions 
Rating:
5.0

All very easy to get unit and move into the unit.

Mary Elizabeth E.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Travis F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANIEL T.  |  First Impressions 
Rating:
4.0

For AC storage spaces- need to keep an eye on thermostat.

Sophia S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Matthew C.  |  Overall Experience 
Rating:
5.0

Overall. friendly people and great customer service . Storage building was always clean and accessible.

Alejandro R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kj j.  |  Overall Experience 
Rating:
2.0

I could never reach the facility by phine, I always had to drive to facility to get questions or concerns handled. Even calling Josh Snead, manager, on his cell brought NO response. He did not answer and never returned the calls. Only one outside keypad was operable and if there was an issue with it, call help button produced no results, so was hesitant to go after hours

ellen b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlton J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaypee m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Durant G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELODY K.  |  Overall Experience 
Rating:
5.0

Excellent service, friendly staff. Very professional.

STEVEN T.  |  First Impressions 
Rating:
5.0

Very nice facility, friendly and helpful staff. Great experience.

David B.  |  First Impressions 
Rating:
5.0

Great experience!!

Aikken L.  |  Overall Experience 
Rating:
5.0

Great staff and outstanding customer service. They were extremely helpful.

Abubakarr C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JIM W.  |  Overall Experience 
Rating:
5.0

Great place to keep my possession stored.

BEAR S.  |  Overall Experience 
Rating:
5.0

Josh does a great job running this facility!!!

BILLY R.  |  Overall Experience 
Rating:
5.0

Thank you

Melinda F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ILIR D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yongsoo K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chandra A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHERINE K.  |  Overall Experience 
Rating:
5.0

Friendly staff helpful. Good lighting safe place great location highly recommend to all

Naomi P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WALTER M.  |  First Impressions 
Rating:
5.0

The lady who helped me was great! I'm sorry that I don't remember her name.

Thomas A.  |  First Impressions 
Rating:
5.0

Staff were always friendly and helpful. The storage unit was clean and very useful for the time we needed it. Thank you!

Timothy H.  |  Overall Experience 
Rating:
5.0

The staff has always been helpful and easy to work with.

Greg J.  |  Overall Experience 
Rating:
3.0

I have an average rating because I reserved a 10x15 storage unit online for $154. When I got there I was told they didn’t have that unit and I would have to go on the third floor for $179. That’s not good business.

Brian H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AMANDA M.  |  First Impressions 
Rating:
5.0

Professional and helpful staff.

Suhayb K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tri S.  |  Overall Experience 
Rating:
5.0

Josh is the best uhaul manager on planet Earth. Josh should swiftly be promoted to CEO. Everything was great. Especially Josh.

DARLENE W.  |  First Impressions 
Rating:
5.0

Amazing staff! The best customer service I’ve ever experienced at a U-haul!!

karina c.  |  First Impressions 
Rating:
5.0

Perfect thanjs

Grace H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BILLY R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAWN B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

richard r.  |  Overall Experience 
Rating:
1.0

Moved all my belongings out of my unit and closed my rental agreement in November 2020. A month later the manger left me a voicemail stating they found a lock on the unit I was renting so they reopened the unit under my name. The fact that this can even be done is just crazy. Several calls to them to correct the issue but the manger was never available and the help desk said they would leave a message for him to call me back. March 30th 2021 - I finally receive a call back from U-Haul but only because I haven’t paid my “rent”. I explained my situation for the 10th time. Never received an apology but it appears the unit is finally closed out of my name... for now.

Nicholas A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thaddeus G.  |  First Impressions 
Rating:
5.0

Extremely professional and exceptional staff. The entire truck and storage rental/usage experience was very positive. Outstanding!!!

Luis C.  |  Overall Experience 
Rating:
5.0

Quick in and out. Staff was helpful and amazing.

Suhayb K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Todd H.  |  Overall Experience 
Rating:
5.0

Josh Snead is what all UHAUL’s should have to compliment the Business, he goes above and beyond the expectations for us loyal customers. I will always use UHAUL because of employees like Joshua Snead

cristy w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ross G.  |  First Impressions 
Rating:
5.0

Josh, Tatum and team are fantastic at serving customers! I've gotten a trailer hitch here for my bike rack, rented a van for a few hours, and now have a storage unit. I highly recommend this U-Haul store.

Kelly B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg J.  |  First Impressions 
Rating:
5.0

The staff were very friendly and helpful, and took time to make sure that all of my questions were answered, and that I knew how to access the storage unit after business hours.

Timothy H.  |  First Impressions 
Rating:
5.0

I have been a loyal customer of Prosper Uhaul for almost two years..The staff have always gone above and beyond to ensure that I receive the best customer for each experience..Ive moved twice and had a storage during my time with Uhaul of Prosper and I recommend them highly

Latrisha L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ellen b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lindsey G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LISA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin L.  |  Overall Experience 
Rating:
5.0

Great customer service, the lady was helpful and professional.

Abubakarr C.  |  First Impressions 
Rating:
3.0

Main doors to storage units don't open after offices hours close. That is a problem, when needing wide doorway.

BRIAN J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Keith R.  |  Overall Experience 
Rating:
1.0

Management is a joke. Dont waste your time this location. Dont use uhaul period because they do nothing to assist you in complaint process other than to apologize

MONICA F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ayesha S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gentry C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THOMAS R.  |  Overall Experience 
Rating:
5.0

greatest service ever!!

erfan e.  |  Overall Experience 
Rating:
5.0

The girl that checked us in was friendly and helpful.

Vanessa M.  |  First Impressions 
Rating:
5.0

The woman who helped me move in could not have been more helpful! She was awesome! Helped me get into the building, find my unit, got my lock for me and brought it back to me all with a smile on her face. She was so kind and I was so grateful for the easy move in experience! 10/10 would recommend to friends this particular facility!

Kimberly S.  |  Online Move In 
Rating:
5.0

Tatum was great not just the 1st time but the 2nd as well when my daughter needed a space. Great employee.

Steven R.  |  Online Move In 
Rating:
4.0

Josh and a few of the other male staff, were very helpful, in making sure that my needs were taken care of. I greatly appreciate their help, time and effort 😌 Thank you again for all of your help! Genia B.

Genia B.  |  Overall Experience 
Rating:
5.0

Very Clean and secure

Jason S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

mark b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristi C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kwanza A.  |  Online Move In 
Rating:
4.0

The Uhaul has been great. Unfortunately, with the changes to the road that it is on, it makes it difficult to get to and from for us. We would rather have convenient.

DENISE P.  |  Overall Experience 
Rating:
5.0

The staff is extremely friendly and accommodating in the equipment is in excellent working order. Probably the best U-Haul facility I’ve been to.

Alan F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lucille P.  |  First Impressions 
Rating:
5.0

Great experience

Reggie B.  |  First Impressions 
Rating:
5.0

My experience with this facility has been excellent. Very convenient and the staff very friendly. Extremely clean and well kept. I would recommend this facility to anyone I know and if I every need storage again I will come back. Great experience.

Tim R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CaPrea W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANK M.  |  First Impressions 
Rating:
5.0

Friendly staff, extensive U-Haul selection of products and services including climate controlled storage; a no brainer.

Al M.  |  First Impressions 
Rating:
1.0

Terrible staff, not willing to help or give information. Not friendly at all (probably did not want to work on Sundays). Love the facilities, but I don’t remember being attended like this before.

Vinicius P.  |  First Impressions 
Rating:
3.0

Two primary issues with this location: 1. Only one elevator and the one elevator is the slowest every made 2. Sometimes the lines to get service in the store are insanely long. I once had to wait an hour to get service

Steve M.  |  Overall Experience 
Rating:
5.0

Mr. Josh Sneed was extremely informative, helpful and professional. He made the entire rental process easy and convenient. His customer service approach and style is definitely five stars!!!

Luis C.  |  First Impressions 
Rating:
5.0

Josh and his team operate a smooth operation of this facility. Everyone is helpful, knowledgeable and willing to help. I’ve used U-Haul on the West and East coast multiple times and this by far has been the best experience. I highly recommend this team and the services they provide. Keep up the great work TEAM Josh.

Bobby S.  |  Overall Experience 
Rating:
5.0

Josh and his staff are always courteous and helpful. Josh always goes the extra mile to ensure my questions are answered and any issues are resolved.

Savvas Learning C.  |  First Impressions 
Rating:
5.0

My only problem is tat the rent is too high.

Randy B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDON M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard A.  |  First Impressions 
Rating:
5.0

The young lady was very knowledgeable,and very nice

Richard P.  |  Overall Experience 
Rating:
5.0

Top notch facility. Clean, easing loading/unloading dock, free use of carts, and a clean restroom. Would highly recommend this place for your storage needs. I used the inside climate control storage.

Patrick H.  |  Overall Experience 
Rating:
2.0

I don't recommend the place because I had reserved a 10x15 but the staff never offered me a 10x15. everytime they offered me 10x10 and I ended up paying more in the long run because my stuff never fitted a 10x10.

Chandra A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yanina A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clay R.  |  Overall Experience 
Rating:
5.0

Great Customer Service. Employees always willing to help.

Heather B.  |  Overall Experience 
Rating:
5.0

GOOD JOB OVER THE YEARS KEEP UP THE JOB

CRAIG M.  |  Overall Experience 
Rating:
5.0

Thanks for all your help. Made my move to Texas easy

Omar G.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful.

Bobby S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary C.  |  First Impressions 
Rating:
5.0

I rented a storage unit there because you offered forklift services. I really needed that for my business and when I called on you to provide that service you gladly did. Thanks.

kent k.  |  Overall Experience 
Rating:
5.0

Great location! Utilized them for a climate-controlled unit and rented several dollies's during our move. The GM Josh is awesome and very helpful! Will definatly use them again for future moving/storage needs.

Scott K.  |  Overall Experience 
Rating:
5.0

The General Manager at Frisco Uhaul in Prosper Texas, Joshua Snead was excellent and provided me with service & help that made me feel like family or a very good friend! My 2014 Subaru Outback Needed major surgery to expand the holes to install the trailer hitch. Joshua broke his drill and borrowed a drill from another Uhaul facility which also broke! Mr. Sneed bought a new drill the next morning and personally completed the hitch installment by noon!! I was treated like his family and we became friends! *I am moving to Prosper soon and I will Return his kindness.. and reward him (somehow) with an appropriate action!! Thanks to Frisco Uhaul General Manager Joshua Sneed for being the BEST!! Sincerely, Phil Chapman

PHILIP C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derrick T.  |  Overall Experience 
Rating:
5.0

This is the cleanest Uhaul I have ever visited, plus, the staff are knowledgeable and helpful

CAROL A.  |  First Impressions 
Rating:
5.0

Josh was excellent. He explained everything and his customer service was top notch. He genuinely care about his customer. I'll definitely use this facility for additional storage space.

Christopher M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roderick W.  |  Overall Experience 
Rating:
5.0

I was always well taken care .The staff responded friendly ,i don't see the same guys frm last year tho..they wer just amazing,not that have an issue with the new team on board,its just friendly faces and the smiles.

Sushma J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PETER G.  |  First Impressions 
Rating:
2.0

On Saturday morning when I came to get access to my new storage unit - there were at least 12 people in line, and took me an hour to get service at the register. Then on Sunday when I went to go unload into the units, employess had parked their cars at the unloading doc. Someone came ot move a car but I had unloaded so she just left at the doc. Employee attitudes except for one gentlemen Josh on his nametag. The other females had very negative attitudes and felt like I was bothering them to ask them to move cars

Steve M.  |  First Impressions 
Rating:
5.0

Josh Snead the GM at the Frisco/Prosper location is a tireless worker he’s a rock star!

Kendrick S.  |  First Impressions 
Rating:
3.0

Move in process was easier than in the past. However, we were not informed that there would be a lock on our unit that staff would have to remove. So after hauling stuff up to unit, we had to go back down to get a staff member to let us in our unit. Kind of annoying they didn’t do that in the first place. For about 6 people In the line in front of me, took about 30 minutes, all with online reservations.

Ashley S.  |  Online Move In 
Rating:
5.0

My pin wouldn’t let me in and I called the after hours number. Josh the General Manager answered promptly and was happy to assist.

Creniques Events &.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Candace W.  |  First Impressions 
Rating:
5.0

By looking at the reviews online I was worried that I wouldn't get good customer service at this location, BUT I WAS TOTALLY WRONG!!! Bryce was VERY helpful, patient, and courteous, if it wasn't for him I wouldn't rate 5 stars. THANK YOU BRYCE!

JENNIFER F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE T.  |  Online Move In 
Rating:
5.0

The staff was extremely friendly and professional. The facility has exceptional cleanliness appearance.

jerry c.  |  First Impressions 
Rating:
5.0

Anna Lewis as well as every employee I interacted with at this store were very friendly, answered all of my questions promptly and recommended services that fit my needs. They all seemed eager and willing to help me and I was very comfortable there. Great job and I will be highly recommending this storage facility. Thank you!

Bailey D.  |  First Impressions 
Rating:
5.0

The staff were professional, friendly, and helpful. When I meet the front desk staff, I make an immediate decision about whether I trust them or feel confident about using a location. The young woman at the front desk exhibited all of those qualities. I walked out of two other facilities when the staff were not meeting this important criteria.

Pamela H.  |  First Impressions 
Rating:
5.0

Great experience! Such nice, personable and friendly people in the office. I felt very welcomed and shared some laughs with them as well. It was an excellent experience.

Candice R.  |  First Impressions 
Rating:
5.0

very friendly and capable assistant manager (Josh Snead)

Darwin S.  |  First Impressions 
Rating:
5.0

Rental experience went perfect, but haven’t actually moved anything in yet.

James M.  |  First Impressions 
Rating:
5.0

Love this place! Staff is always friendly and smiling. Storage facilities are bright and clean.

David P.  |  First Impressions 
Rating:
4.0

The truck and storage rental process was smooth. The staff was friendly and informative. The price was affordable and in budget. At times it seemed you were a bit understaffed for a Saturday.

john W.  |  First Impressions 
Rating:
5.0

i received great help

CLARENCE W.  |  First Impressions 
Rating:
5.0

Fast and easy

Christopher D.  |  First Impressions 
Rating:
5.0

Joshua was Awesome...😊🙏🏻

BEAR S.  |  First Impressions 
Rating:
4.0

The clerk was nice and helpful.

Katherine H.  |  First Impressions 
Rating:
5.0

Very happy with how Talia Dacosta found what I particularly needed.she was friendly and comfortable to speak with.Always had a smile.

Sushma J.  |  First Impressions 
Rating:
5.0

Transitioning frm Colorado to Texas, I had issues with my AT rental, that I was ready to give up. After, a day late & multiple phone calls, I got it squared away. We need MORE Brian & Tyler’s in Texas

Genia B.  |  First Impressions 
Rating:
4.0

My wife and I were shown the location of our unit at the facility. We were able to check out and made sure that it would serve our needs. Just waiting to start unloading materials.

Roy M.  |  First Impressions 
Rating:
5.0

The young lady that helped me was absolutely professional and caring. She knew what she was doing and very efficient. I will recommend this storage facility to anyone in need of storage. Tim C.

Timithy C.  |  First Impressions 
Rating:
5.0

GreT experience. Brian was an awesome representtive answered all our questions and concerns and made us feel welcome.

Jon L.  |  First Impressions 
Rating:
5.0

Brain and staff are great customer advocates and seek to provide excellent service and succeed.

Arnold M.  |  Reservation 
No reviews have been submitted for this location.

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