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John J. | First ImpressionsSelf Storage Units in Prosper, TX, 75078
U-Haul Moving & Storage of Frisco Prosper
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Box containers.
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Storage Customer Reviews
- 4.0 Average Customer Rating
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Staff was extremely nice and helpful. A few employees were kind enough to help me move some of my belongings into my unit. Thank you so much gentlemen, you help and kindness was greatly appreciated!
Valerie L. | First ImpressionsThe staff was extremely helpful and fast. Great experience.
KHALI S. | First ImpressionsInitially I made a reservation several weeks in advance. Once the reservation was complete I walked up to the storage unit just to find that it was already occupied. The U-Haul member who assisted me then apologized and ran thru the facility to find out that the were no 10x10 units available for rent. He then called the nearest location “McKinney” after he confirmed that there was a unit available there I then drove down the road just to find out that they also had no units available. I was very disappointed. I will likely never rent from U-haul again.
SANDY G. | Overall ExperienceI was so surprised by how helpful the employees were with checking me in and showing me my unit. By far the best service I've received in all my moves
jennifer l. | First ImpressionsAfter sending us to our 10x10 only for it to have a lock on it...2x.....they upgraded us to a 10x15 at no charge....I let them know we needed it through February and he said he would honor our price...so we will see......as far as reservations calling us to pick up our equipment in Corpus Christi....that was horrible..the lady was rude and it was such an inconvenience to even get our equipment..I made my reservation 3 weeks in advance and was told it doesn't matter because they don't look at that until 24 hours before....and it is what it is....I don't think I would use uhaul again for transportation....I paid over $800 to be treated rude, nor get my desired location or time
Shane F. | First ImpressionsGreat Staff now. Big improvements. Thanks Barry R Dallas, Texas
BARRY R. | Overall ExperienceThe unit door came off the track every time i would open this unit, from the very first day i moved in. Any time i requested assistance from your staff they either never follow up or would make me feel like i was stupid/broke the door. It would take me an hour if not longer to get this unit closed or open, i have photos and video of this happening both when closing and opening the unit door. Ontop of that? Most of my stored belongings had to be discarded due to Rats eating my boxes/urine and fecal matter scattered all over my belongings. My rent was increased with no added accommodation or maintenance. The staff are inattentive and more worried about listening to music and checking their snapchats than they are about their job.
rebecca a. | Overall ExperienceThe staff worked diligently to make sure my move in will be successful
Marna M. | First ImpressionsTakes a long time to get through the line.
Danielle U. | First ImpressionsGood storage, very clean and quite.
Gloria A. | Overall ExperienceThis facility is in terrible condition with the exception of the storage units themselves. There was no keypad to control entry. Anyone can enter the storage building when the lot is open. There are individual alarms on each unit but hey only last a moment and there are no instructions on how to deactivate them or are there any responses to alarms. An individual with a simple bolt cutter could have a field day opening units and rifling the contents. There is trash and debris all over the entrance to the area. There was no one to receive return trucks. There was insufficient staff to service customers. The wait in line was well over 30 minutes and then the staff seemed to be more interested in seeing which of their coworkers they could palm off work to, many of the did little or nothing but spent the majority of the time trying to get someone else to do the work. In summary, the place is very busy but mainly due to poor management and worker performance. The facility is falling apart. Many things are in urgent need of repair. For the owners I am sure it is a license to print money, but they do not seem at all interested in the long haul value of their business or in providing any type of customer satisfaction. Deplorable.
Mark W. | Online Move InCouldn’t have been happier with the experience. I used uhaul many times.
Al B. | Overall Experience