Customer Reviews for U-Haul Moving & Storage of Frisco Prosper

7,002 reviews

1566 US Hwy 380 W   Prosper, TX 75078
(1/4 mile West of the Tollway on the North side)

(972) 347-9713

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 347-9713

1566 US Hwy 380 W
Prosper, TX 75078
(1/4 mile West of the Tollway on the North side)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

KETTERING P. 
Rating:
4.0

Customer did not leave a comment.

William F. 
Rating:
5.0

Customer did not leave a comment.

Johana R. 
Rating:
5.0

Customer did not leave a comment.

Levente T. 
Rating:
5.0

All was great!

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Daniel D. 
Rating:
4.0

Fix printer so that contract can be printer, as that is required to return after hours

Kenton K. 
Rating:
5.0

Customer did not leave a comment.

Jake N. 
Rating:
5.0

Guys at the counter looked and sounded like they enjoyed their job and co workers. Had a smile on their faces and were ready to help. The gentleman that helped me with the trailer was nice and friendly, he helped me get things hooked up, made sure my lights worked, and told me to be safe and have a good day. It is nice to see people enjoy their work. It was hot and he was joyful. Thanks

Andy M. 
Rating:
5.0

Customer did not leave a comment.

Sheel P. 
Rating:
5.0

Customer did not leave a comment.

Shanelly L. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

Customer did not leave a comment.

LARRY C. 
Rating:
5.0

Customer did not leave a comment.

Cornelius H. 
Rating:
5.0

Nothing

Jimmy R. 
Rating:
3.0

Customer did not leave a comment.

JR J. 
Rating:
4.0

The only issue I had was at the removal of the trailer. The guy removing trailer took my safety pin out of my ball hitch and never put back. I had to drive 10 miles to retrieve. The manager defended his staff initially saying they wouldn't do that then I asked him if the Uhaul staff at the location I picked up from failed to check the pin, then a light came on, was friendly but young and needs experience dealing with customers!

CARLOS G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

chris S. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Susan H. 
Rating:
1.0

The staff was very unfriendly and not really personable at all, when I got my rental and went to get in it it was still hooked up to a trailer (which is no big deal). However, it was not cleaned up at all before I used it (which is a big deal). It smelled like smoke so bad inside that not only did I go buy wipes to clean the inside with I also bought air fresheners and frebreeze to spray inside it. On top of that, the starting mileage and gas amount was incorrect on the paperwork compared to the actual dashboard which tells me they didn't even check it in properly before I got it. If I didn't ABSOLUTELY need it for the week I would've returned it immediately and I actually did try to find another rental elsewhere but was unsuccessful. I would not recommend this location to anyone unfortunately for them because of this experience nor would I ever rent from them again and I've been renting uhaul trucks for the last five weeks and will be for the next couple of weeks still. Just not from this location.

Bryan H. 
Rating:
5.0

Customer did not leave a comment.

Mohammed Y. 
Rating:
5.0

Customer did not leave a comment.

Alex H. 
Rating:
5.0

If you complete your check-in online, including the uploading of your driver license, the pickup process becomes much faster.

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Joshua F. 
Rating:
3.0

Got stuck in a tight spot near a highway and no one would help us get out of the spot even though we were right beside the U-Haul place.

Calvin M. 
Rating:
4.0

Customer did not leave a comment.

Stephen L. 
Rating:
5.0

Everyone was super helpful on both locations of pickup and delivery.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Wendell W. 
Rating:
3.0

Radio button missing. Unable to use radio. Made for a boring drive.

Juan Carlos Q. 
Rating:
5.0

We needed the truck an extra hour, we weren't as quick as we thought and needed a bit more time. They were extremely kind and understanding about it and helped us out. We will return!!

Clay P. 
Rating:
3.0

My first truck broke down. My second truck was dirty. Wasn't even checked in when I went to swap it out from the first one. Asked the worker to clean the windows, she did but not really. Sprayed some cleaner and moved the dirt around. I ended up doing it my self. The cabin was dirty and sticky. I cleaned it my self. Overall, the first worker I spoke with was great. The second the next day just seemed annoyed I asked to have the windows and mirrors cleaned; and the cabin was dirty. Truck performed great. No issues mechanically.

John M. 
Rating:
5.0

Customer did not leave a comment.

fanuel A. 
Rating:
3.0

Customer did not leave a comment.

SeshanMurali V. 
Rating:
1.0

I dropped the equipment on the same day and they are charging me for the next day toll charges. Very bad

MOHAMEDALI S. 
Rating:
4.0

Customer did not leave a comment.

Amos S. 
Rating:
5.0

You all are awesome, thanks!

Sonya K.  |  First Impressions 
Rating:
5.0

Great customer service

Xavier S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

The truck was very dirty with dead bugs all over it. The windshield was filty.

Willnar C. 
Rating:
4.0

When I pulled up, there was staff waiting and givibf traffic directions as to where to park. The staff member explained everything and reminded me to gather all my stuff.

Javier L. 
Rating:
5.0

Customer did not leave a comment.

Tammy F. 
Rating:
4.0

Customer did not leave a comment.

Mary L. 
Rating:
3.0

Improve online check in process to skip line, could not make it work

Kaylee D. 
Rating:
5.0

Customer did not leave a comment.

matadi u.  |  Overall Experience 
Rating:
3.0

Better parking area for after hours returns.

Michael Z. 
Rating:
5.0

Customer did not leave a comment.

Mike T. 
Rating:
2.0

Confirmed with Juan 3 pm day before rental that truck was on site and he had it reserved for me for pick up next day at noon. (I had a 5 hr drive down to pick up this one way rental.) I arrived at 11:30 am and the truck had been rented out to someone else. Waited an hour before someone turned one in I could use. Truck was not cleaned before I took it (bugs all over windshield)

Richard W. 
Rating:
3.0

Customer did not leave a comment.

William F. 
Rating:
3.0

Equipment ordered was not available even though I reserved it days before.

Eric C. 
Rating:
4.0

Facility and equipment clean

Hawa S. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Jitender Y. 
Rating:
3.0

Make sure trucks are clean, mine had stuff dried onto and in the cup holder, the radio was broken, and there was weather stripping left in the front passagers seat. Also, that the equipment requested was not available. Was stuck moving 2 extremely heavy couches today without any furniture dollys because they “were out” I requested this a week in advance. When I asked if there was a second regular dolly available I was also told no “there were none available.”

Allison S. 
Rating:
5.0

Awesome staff

Lorena B. 
Rating:
5.0

Customer did not leave a comment.

Doris W. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

They were professional friendly and helpful. Recommend to anyone.

Steve C. 
Rating:
3.0

Customer service was mediocre. Efficiency was underwhelming.

ERIC D. 
Rating:
5.0

Customer did not leave a comment.

Deleon P. 
Rating:
1.0

Don't make reservations if you don't have the equipment.

Trenton M. 
Rating:
5.0

Customer did not leave a comment.

Murali N. 
Rating:
5.0

Customer did not leave a comment.

Brian L. 
Rating:
4.0

Customer did not leave a comment.

Gary M. 
Rating:
2.0

We were given a broken trailer. Support beam of tongue had a stress break. Had to unload and reload a new trailer by myself a day later. Then we were charged an extra day for whatever reason when we dropped it off 2 days early. I would like to be contacted and a refund.

Jozef V. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
4.0

If a customer is taking a uhaul on a one-way long distance, please make sure it is not a truck with a 143,000 miles, broken interior items. The check engine light came on during the trip. This caused to have to spend a night during the trip to travel in day time in case of a major break down.

Nathan C. 
Rating:
4.0

Customer did not leave a comment.

PATRICK M. 
Rating:
5.0

I am always happy with the professional service and equipment from the Prosper, Texas location. I must add the teamwork between the staff is always displayed while working with the unreasonable customers I've witnessed and the team subjected to indure while remaining professional. As long as I'm in Texas transitioning to my retirement home I will continue to use this location.

Rebecca O. 
Rating:
5.0

This u-haul location is big and efficient. Lots of trucks and experienced staff.

KELLY K. 
Rating:
5.0

Customer did not leave a comment.

Prabhakar P. 
Rating:
5.0

Fantastic setvice

MILLIE B. 
Rating:
4.0

Customer did not leave a comment.

Josephine H. 
Rating:
5.0

Customer did not leave a comment.

Griff T. 
Rating:
3.0

I filled up gas upon returning, but in my bill i noticed the U_haul charged me extra for gas I don't this it is fair. Honesty is the best policy.

mohammed A. 
Rating:
5.0

Van was great...would love to have keyless entry method via a key fob, but, otherwise, van worked beautifully.

Justin K. 
Rating:
2.0

We had a mobile check in-we still had to go inside,and wait in line. Your employees work extremely slow. We arrived at 9:00 and weren't checked out until 9:17. They told me .”the truck is in the front”. There were many tricks “out there”. When we

Kristina K. 
Rating:
1.0

I dropped the equipment early, same day I rented it at 6:58pm (I was suppose to drop it off the folling day by 8am as per the contract) only for me to receive an extra charge for late drop off. That's absolutely not acceptable and I will be taking this up to see reverser for the charge.

Tolu A. 
Rating:
5.0

Customer did not leave a comment.

Chase R. 
Rating:
5.0

Customer did not leave a comment.

Darrin G. 
Rating:
5.0

Customer did not leave a comment.

Shannon A. 
Rating:
4.0

Customer did not leave a comment.

Roger K. 
Rating:
5.0

Great service and great employees

Jorge B. 
Rating:
3.0

People hooking up stuff, like the trailers, need to not rush the customers and make sure they understand how to hook up everything. Our guys were rude, rushed my fiancé, which caused him to hit a pole and it messed up my cars bumper. He was very flustered with them.

Amy M. 
Rating:
5.0

Customer did not leave a comment.

JON S. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

Customer did not leave a comment.

amarnath reddy C. 
Rating:
5.0

Customer did not leave a comment.

Dana H. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
4.0

Customer did not leave a comment.

Christopher R. 
Rating:
3.0

Desperately needed more counter help. Waited in line for an hour just to pick up a trailer.

west C. 
Rating:
4.0

Customer did not leave a comment.

Gopinath V. 
Rating:
3.0

The people at this location were pretty rude. If I needed to rent something again I'd probably drive somewhere else.

Larry B. 
Rating:
4.0

Customer did not leave a comment.

Donald W. 
Rating:
3.0

The guys that hooked up the trailer were very impatient and rushed my fiancé to get the car on the trailer. It caused him to run into the trailer and messed up my front bumper on my new Camry. They didn't have to be rude like that esp since neither of us has ever loaded a car that way.

Amy M. 
Rating:
5.0

Customer did not leave a comment.

Bradley C. 
Rating:
5.0

Nice folks, did a great job

Brett S. 
Rating:
5.0

Customer did not leave a comment.

daniel V. 
Rating:
5.0

Customer did not leave a comment.

Gregory C. 
Rating:
4.0

Customer did not leave a comment.

Angie f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH P. 
Rating:
5.0

The general manager Katylin was awesome.

KATRINA C.  |  First Impressions 
Rating:
5.0

Great customer service

ELIZABETH P.  |  First Impressions 
Rating:
5.0

love this place so much

Thomas V.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

JASON D.  |  Overall Experience 
Rating:
5.0

Everyone and everything was a great experience. Very helpful and very friendly.

Johnny O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIAN M.  |  First Impressions 
Rating:
5.0

Staff worked quickly and were an engaging group

Jonathan W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Cassandra J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Noe V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GWENDOLYN H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RISHABH K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leanne B.  |  First Impressions 
Rating:
5.0

This location is very clean, the employees are okay, and it was easy to get in and out of the locker.

ROBERT C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Charlene C.  |  First Impressions 
Rating:
5.0

The front doors had to be forced opened thankfully I had strong men with me I could not have opened them

Michele S.  |  Overall Experience 
Rating:
5.0

Very helpful staff and clean facility

jorge a.  |  First Impressions 
Rating:
5.0

Thank you for giving me the size storage that I needed!!

Donna G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cherilyn D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

laura w.  |  Overall Experience 
Rating:
5.0

Great storage facility. Clean, well lit, temperature controlled. Plenty of carts for carrying items in and out. Clean bathroom and water fountain.

NEIL P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodolfo H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Y.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DEBORAH D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHMUEL S.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

PAULA O.  |  Overall Experience 
Rating:
5.0

Great place

David D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony A.  |  First Impressions 
Rating:
5.0

The person assisting me was very professional and helpful.

Larry J.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Mary V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reagan C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam T.  |  Overall Experience 
Rating:
5.0

Justin the manager is awesome!! He is by far the best communicator between staff and customer I have seen in quite some time. He made everything smooth and less stressful when you are dealing with a stressful situation. I would give him a above excellent due to his attitude, communication, but most importantly he helps make your project much easier to deal with.👍🏾

Sharon A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heather B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerra B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deon W.  |  First Impressions 
Rating:
4.0

Only ever had one problem. I put my card on file for automatic payments, and after 2 times running it on automatic, all of a sudden they just didn’t run it. They charged me a late fee and put a lock on my unit. They did of course correct their mistake and remove the lock and fee once I reminded them I am on auto pay. They also apologized and stated they didn’t know why it decided not to run the card. Other than that, they were excellent. Well lit. Plenty of space. Plenty of carts to transport. Staff was usually always at the front desk so there was little to no waiting to talk to someone.

Hannah W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lansing D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kevin C.  |  First Impressions 
Rating:
5.0

So helpful. Thanks so much!

ROBERT C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael L.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Meka S.  |  Overall Experience 
Rating:
4.0

The actual storage unit could use a lot more light. Almost dark in them.

Bradford v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Doreen N.  |  First Impressions 
Rating:
5.0

Very helpful staff and the facility is exceptionally clean.

Timothy E.  |  First Impressions 
Rating:
5.0

Is there 24 hour access?

William W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Carl T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sarah G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Azhlee Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

BYRON I.  |  First Impressions 
Rating:
5.0

Justin was extremely helpful. Great experience.

Tyler T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erin G.  |  Overall Experience 
Rating:
5.0

Outstanding and professional personal. Threat everyone with respect and dignity. Thanks.

Rolando L.  |  Overall Experience 
Rating:
5.0

I will recommend to family and friends this facility is very clean we give thanks to Gloria and lane and the whole staff for making us feel like family thank you as again jorge and Carol

Wesley L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TONY K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

terry u.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODNEY K.  |  First Impressions 
Rating:
5.0

Very attentive and efficient staff! The trucks are always very clean. I appreciate the attention to detail this Uhaul location provides. Lane is amazing at recommending the correct trucks, storages, and accessories to keep our business running smoothly. Thank You!

Wesley L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelique H.  |  Overall Experience 
Rating:
5.0

Very polite and helpful staff took care of all my needs for multiple services!

Melissa W.  |  Overall Experience 
Rating:
5.0

Very friendly ,great people to do business with very happy with it or everything and the way I was treated

WILLIAM E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE M.  |  First Impressions 
Rating:
5.0

Great staff - very helpful!

Katherine G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

YOUNG J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Glenn B.  |  First Impressions 
Rating:
5.0

We’ve used UHAUL off and on for over 30 years. UHAUL and their Employees are great for ALL of your Moving Needs!

Karen H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Andre W.  |  Overall Experience 
Rating:
3.0

Rate is too high. Facility and storage spaces could be cleaner.

Mohsen K.  |  Overall Experience 
Rating:
5.0

Awesome customer service and impeccable facilities. Thank you.

Tabatha L.  |  Overall Experience 
Rating:
5.0

Smooth transaction!

Jerry L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen W.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Keisha T.  |  Overall Experience 
Rating:
5.0

Love you all location. Anytime I'm in Texas I use you all! Excellent service!

Latoyah M.  |  Overall Experience 
Rating:
5.0

A little frustrated that the reservation online indicated it would be a first floor unit, but only third floor was available at check in. Other than that, a great experience so far!

Brent R.  |  First Impressions 
Rating:
5.0

Awsome staff recommend to family and friends

Wesley L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michele S.  |  First Impressions 
Rating:
5.0

Thank you for keeping my belongings safe!!

DIANE O.  |  Overall Experience 
Rating:
5.0

Great people!! Good prices. Thanks for safely storing my stuff for a year.

Lyndie L.  |  Overall Experience 
Rating:
5.0

Gracias por su servicio! Solamente una cosa quiero pedirles, qué mantengan fumigando el edificio para que se mantenga libre de insectos y quiten los insectos muertos de los corredores y bodegas, gracias

Jose C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steve D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDDIE G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Antwan R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher M.  |  Overall Experience 
Rating:
2.0

The elevator was not working on move in day. No sense of urgency to have it fixed. Was told would probably be 2-3 days before repaired. Not a good experience.

Steven P.  |  First Impressions 
Rating:
5.0

It is difficult to turn into the facility. Impossible if going east on US 380 and dangerous going west.

GREGORY A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brianna S.  |  Overall Experience 
Rating:
5.0

Easily accessed, clean and secure.

Karen H.  |  First Impressions 
Rating: