Customer Reviews for U-Haul Moving & Storage of Fullerton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Fullerton

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DONALD J.
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Rented a 6x12” trailer for side by side ATV and was told to use this and my ATV didn't fit had to return it and still was Charged .. very frustrated and dissatisfied with the service

SOONTAE H.
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Good

Chun K.
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Easy steps to rent. Tks.

ELIZABETH I.
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Customer service excellent. Our vehicle was new with only 11,000 miles, much appreciated! Will definitely use U-Haul again.

PAOLA T.
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Bad customer service

Edgar D.
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Customer did not leave a comment.

Ramon P.
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Customer did not leave a comment.

Jonathan M.
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We had a concern at another location and through the call center we were moved to this location and they were overly accommodating and amazing. Thank you!

THOMAS R.
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Customer did not leave a comment.

SEAN S.
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Customer did not leave a comment.

ABEL M.
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Awesome customer service at site . They are a great team and know how to take care of their customers :):):)

MICHELLE S.
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Noticeable squeaky brakes rear of van. Other than that, this is the 4th time renting a van & always an easy process.

TERESA G.
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Battery on truck was not working

RAJESH W.
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Customer did not leave a comment.

Stuart H.
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U-Haul Moving & Storage of Fullerton accepted and processed my return before their scheduled opening hours.

Jay W.
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The staff here were professional and very helpful. I was able to reserve a truck and pick it up with ease. Returning the truck was easy and quick.

nathan G.
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Customer did not leave a comment.

JENNIFER S.
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We went to this store after visiting the Placentia location and they said they couldn't reserve one for us but to go to the Fullerton location. Fullerton had it but the customer service wasn't the greatest. The guy checking us in just left the door open and walked away from us - didn't say another word. The guy who checked us in was GREAT! Younger guy and customer service was much better. I avoid going to this location because the customer service isn't great and there's usually always a long line.

CARL C.
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Customer did not leave a comment.

Edward B.
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Customer did not leave a comment.

alberto L.
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Customer did not leave a comment.

RAJESH W.
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Whoever that was that rang me up and helped with the trailer is a good worker, appreciate his diligence and help.

DANE H.
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All staff was very polite and helpful.

MOHAMMAD R.
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They gave me a truck with over 127000 miles on it, this truck was so bad while driving on a freeway it wants to change lanes by itself. I was surprised that they gave me truck which is not appropriate to drive on freeway even though I told your representative that I will be driving close to 100 miles and would like to have a truck which is easier to handle for a 66 years old person. I think since I decline the additional insurance coverage they gave me this truck intentionally so I get in an accident your truck will be repaired at my cost.

Douglas M.
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Customer did not leave a comment.

Chang Woon L.
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Customer did not leave a comment.

ALEJANDRO T.
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Customer did not leave a comment.

Dana G.
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Customer did not leave a comment.

DOUGLAS M.
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Customer did not leave a comment.

JASON G.
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The guy helping me was awesome!! He was busy helping other people but he handled his business. He's an asset to your business! Give him a raise!!

Jodi H.
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We had to go about an hour away to pick up the Car hauling Dolly, wasn't told till a few hours before we were to pick it up. Very inconvenient. Were not informed that an appliance dolly wasn't coming with the truck when it was rented, had to make another trip out to a different location for that. Staff was helpful, but the overall process was seriously lacking customer service. When you go to get equipment that you reserved in advance, it should be at the closest location, your customer shouldn't have to drive over an hour away because the equipment didn't show up at the specified location when it was supposed to, and to be told, "sorry the equipment didn't come here", one of the u-haul staff should've made sure the equipment was available when it was reserved and we were there to pick it up.

Mario G.
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Customer did not leave a comment.

PAMELA R.
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Great service in and out thanks guys

Cherilin B.
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Customer did not leave a comment.

THI B.
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Joel service man & other man ( I forget his name Sorry) who I called to reserved a 5x9 trailer, both were friendly & good customers service. Thanks to all Uhaul staffs , well trained 👏👍 P/s: Uhaul have a the best trailers equipment . Best designed manufacturing engineering for Uhaul trailers . Great job 👏👍 GOD Bless Thi Bui

Melissa C.
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Customer did not leave a comment.

Brook C.
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Customer did not leave a comment.

DANIEL G.
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Customer did not leave a comment.

Patrice L.
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AWESOME ANTHONY WAS EXCELLENT HELPING US . VERY NICE PERSON!!! Thanks again

JUAN C.
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Great service!!!! I'll definitely keep my business with them

Ted S.
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Getting checked in and equipment hooked up was in a timely manner. When I returned there was nobody to be found and by the time the guy appeared there was 3 other people waiting to return. All over a good experience will definitely be back

Vagner F.
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Customer did not leave a comment.

DEREK B.
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Customer did not leave a comment.

RAY W.
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Customer did not leave a comment.

Jesus C.
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Customer did not leave a comment.

Kevin C.
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Customer did not leave a comment.

TAMARA C.
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Customer did not leave a comment.

VICTOR C.
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Mark from the Orange location, was the absolute worst rep I ever dealt with. Poor communication skills as a company entirely, I booked an auto transport and had a confirmation number, I showed up to the Orange location to get my auto transport, they told me they had rented it out to somebody else. I needed a trailer by 11 AM. They had me for pick up at a Fullerton Location, except it was for a tow dolly. I never asked for a tow dolly, this region of U-Haul's Could definitely use some work.

DANIEL C.
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Customer did not leave a comment.

JOHN K.
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Customer did not leave a comment.

CONSTANCE P.
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Customer did not leave a comment.

Ronald A.
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They're all nice and so attentive to all their customer

WILLIAM E.
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As a first time renter, I have noticed that the inside of the truck does not have the tools like dolly that mist people say would be ready for use. Good thing I was able ti borrow from a friend before picking the truck up. It maybe bec of our current pandemic situation that you altered the services if your tools but it would be more easier fir costumers to have this kind of services.

Ron F.
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Customer did not leave a comment.

Soontae H.
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Customer did not leave a comment.

ANDREW J.
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Edgar Godniez and then team were understanding and extremely caring/courteous. They all really made sure everything I needed was provided and in a time of a shortage, were able to make my move successful. Thank you. Everyone working there is awesome and I hope they are given recognition for their exceptional customer service!

JERRY Y.
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Customer did not leave a comment.

APRIL S.
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Your staff there is very tentative, respectful and professional.

Leonardo C.
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Customer did not leave a comment.

SOPHAN I.
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Customer did not leave a comment.

LAURIELEE C.
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i thought that the service i received here was impeccable, he knew the information about his product he was fast and a very polite young man.

IVY S.
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My pick up location was changed to 30 miles away the day before puck-up. I was compensated for the mileage but not for my time.

KENNETH M.
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We paid with cash when we are done but a week later a charge is charged to my credit card for 10.00 dollars. At least it not like the Placenta location where we paid $93.18 in cash and the manager took my $100.00 BILL and gave me my change two weeks later she charged my card for the same amount. The store manager put my 100.00 dollars in her pocket. Got no help from that location or corporate in Arizona Buyer Be wear watch your wallet

Wendy B.
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The employee who helped us was great. Very friendly and helpful.

Mohammed S.
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Nothing I can think about

RENATO B.
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Customer did not leave a comment.

JEFFERY E.
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Customer did not leave a comment.

Alberto R.
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Customer did not leave a comment.

Jolen Z.
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Customer did not leave a comment.

TAREK E.
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They are kindly and helpful

James K.
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One of my better experiences at this location. I was in and out, staff was courteous.

Philip L.
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Easy check in and return. Thanks to all

Jorge G.
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As a responsible customer renting equipment, I expect equipment to be clean, especially when it comes to an automobile (8' bed truck) rental. When I picked up my rental truck, the exterior was unsatisfactory and the passenger side rubber mat had dried sugar drink or coffee. I rented the truck for a recorded 51 miles, in less than 6 hours. One hour of that was taking my time to hand wash the truck before returning the rental. I let the general manager know of dirty truck and me hand washing it. No thank you or notes was taken as recognition for being a responsible, clean customer. In my experience in renting vehicles, my last rental was from Enterprise car rental where I returned the vehicle as I did with U-haul; clean. The manager was so impressed the he took the liberty to thank me and gave me a signed business card with his signature stating that he would upgrade my next rental for the price of the lower intended vehicle rental. That is good business with appreciation, separating the good clients from the better ones. Other than that, U-haul was a very satisfying in all other levels for rental process as my first time rental at U-haul. I would rent vehicles in the future from U-haul. Very convenient and easy to set up with online process. Thank you. George

Steven S.
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My reservation was at the Garden Grove location. When I arrived, I was told my reservation was transferred to Fullerton. No one called or texted me that the pickup and drop off location had changed. This put me behind in schedule. I was very dissatisfied with the service this tine.

Paul S.
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Dropping off trailer was easy at Fullerton, CA center.

Blondella B.
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Customer did not leave a comment.

IVY C.
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Customer did not leave a comment.

Fred R.
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Smooth rental, late return was very convenient, customer carry was excellent

Sara H.
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Safe and speedy transactions. Thank you!

BENNY G.
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This location is impossible to get ahold of on the phone. Customer service if fine if you can get them on the phone.

Gregory G.
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this is the way it should work

Daniel D.
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Customer did not leave a comment.

MARIATHERESA L.
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Gas level has been lower than what was declared for the last two times I've rented a vehicle. Also computation of the days rented was wrong - it was computed at 4 days initially but was only 3 days. It was corrected upon return but I had to make it a point to inform them instead of just returning with my phone. Otherwise, this is still my favorite location.

Tou Y.
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Easily offer an exchange if customer only drove out two miles and realize the tire was flat. Do not throw a fit and tell the customer to wait for a tire repair to come repair.

Douglas Alberto M.
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Rates a bit higher per miles

GIM Y.
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Awesome guidance from CSR.

Jong K.
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Clean fast service.

Kimberley Q.
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Customer did not leave a comment.

GIM Y.
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Everyone is excellent

Anita P.
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Customer did not leave a comment.

Steve C.
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Customer did not leave a comment.

Frank L.
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I am. Wry happy

ADAM P.
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Poor customer service. Got charged a $20 fee for night dropping. Wish CS rep would have told me I had to check in through my phone. I use to work for uhaul about 10 years ago. Didn't have that policy then. Regardless I called in the morning. It's no harder to check the truck without me there. Ridiculous! Also was told to bring the truck back with more gas than it had or else I would be charged $72 fee. So I did. Think they could have gave me the courtesy that I showed them. Bunch of DB's!. Plus equipment was dirty. They should at least sanitize the inside of the cab.

CHRISTOPHER G.
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Customer did not leave a comment.

ALEJANDRO R.
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I had another reservation at way closer location from my home, but that location did not finish completing my reservation for the day of my move and the only place you guys had a 15" that day was at this location. You guys supposedly will credit $50 to my bank account, which i still do not see, however you guys think that $50 will cover all the time i lost? My daughter had to stay in the old house for a longer time, there was no electricity anymore because supposedly we were going to move really early and the freaking gas and mileage that i paid and time lost was not worth those stupid $50, that is just pathetic. You guys are a terrible company. I will never recommend you guys.

AMIR Y.
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Customer did not leave a comment.

DIANA R.
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Customer did not leave a comment.

ceylon L.
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The overall reservation system was terrible. In 24 hrs I had my reservation time change on me by 5 hrs later, and my pick up location change 3 times. The 3rd time the location changed I was notified minutes before I was suppose to pick up the truck. Absolutely ridiculous and at no point was there an apologies or discount offered.

John D.
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Customer did not leave a comment.

MICHAEL B.
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The Placentia location was supposed to apply a $50 credit because that's the location where I originally made the pick up location from. They changed my pick up location to Fullerton which is MUCH farther away from. This was a huge inconvenience and I intend to contact corporate about it.

Priscilla R. | First Impressions |
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Very helpful!

India P. | Overall Experience |
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It's important and It would benefit the customer ANYTIME they move out to be reminded that there is a "walk-thru" when moving out of the unit. Other than that, it was a good experience.

Osvaldo C. | Overall Experience |
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Great staff and storage. Thank you for the month when I was in need

Ed a. | Overall Experience |
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only had one box 40H and clerical area created 04H. We received and returned. Then received storage box for 04H. A lot of time to get it straightened out. Say they closed the account and credited.

pamela b. | Overall Experience |
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Good job

William M. | Overall Experience |
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Exceeded my expectations thanks

Maria H. | Overall Experience |
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Customer service was terrible

Danielle L. | Overall Experience |
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Thank you for the friendly service. Just a suggestion, when folks call 24hrs in advance to access their U-box/container, let them know they need to call at least 30 mins prior the day of for access!

Peggy K. | Overall Experience |
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I only had U boxes stored and then delivered. I did not go to the facility, but the communication regarding delivery and pickup of empty boxes was great. Everything went perfectly? I was very pleased

THERESA Z. | First Impressions |
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This location is full service and is professional.

Jaime M. | Overall Experience |
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UBox delivery and pick up was efficient and friendly. Would recommend to anyone.

Kirsten S. | Overall Experience |
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Please reference the complaint filed that may be linked to my account. I had the most dissatisfying experience in both NY and CA locations. No personal follow-up from CA regarding their error.

Sam P. | Overall Experience |
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👍👍👍

Christopher P. | Overall Experience |
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Awful experience, will never use UHaul again and would never recommend. Charged us multiple times without reason, then when we called, would never give us straight answer. Took 8 calls to resolve.

walter m. | Overall Experience |
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Fullerton handled the local delivery of a box (pod?) we shipped thru U-Haul's East Green Bay, WI facility. Your driver, Meghan, delivered our box very politely and professionally.

bonnie m. | Overall Experience |
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Wonderful experience both in Louisiana and California.

sandra g. | Overall Experience |
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you were extremely patient friendly and helpful during what was a difficult time for me. Thank You.

Joshua C. | Overall Experience |
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Delayed delivery, although the delivery ladies were nice and professional.

Lindsie L. | Overall Experience |
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Katie is the best! She works her tail off! Give her consecutive days off so a girl can rest!

Michael D. | Overall Experience |
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Had some issues with the order and after pushing and calling U-Haul they were helpful and got it fixed

Frank G. | Overall Experience |
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I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Johannah S. | Overall Experience |
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My experience with UHaul was very good. Reservation of the UBox was easy, and we were able to adjust our delivery type without a hassle. My only issue was with the app functionality when returning van

Angelique A. | Overall Experience |
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Monique provided excellent customer service. Thank you!

Sae C. | Overall Experience |
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Helped me well with recent U-box service.

No reviews have been submitted for this location.

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