Employee told me I was going to be charged $15 for cleaning the back of the truck bed. I swept it out. Then she said one part was still dirty and would have to be mopped to clean it. My response was do you have proof that I did it? I was willing to mop it. Seemed to be customer unfriendly. I’ve never had that happen to me before. So I assume it’s this location that teaches their employees this way of doing business
STEVE DCustomer Reviews for U-Haul Moving & Storage of Fullerton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy that helped me out was awesome. Super friendly and helpful
Adam PThe wait time took over an hour because of the system going down and I was given the wrong information on the drop off location. They said I can drop it off anywhere, even a storage place that has U-Hauls and that is not true. Thank God the lady there called me and told me to come back and get the truck and told me where to drop it off at because the CS Agent at this location could not pull up where to drop it off at so he told me I can do it anywhere. This could have cost me $300 so I am grateful to the lady that called me. Employees just need to be more informed but were nice, and it was not their fault the system went down.
Sonya RIt was good just the company need to work on another way to be able do service fast when system is down
Miguel DAll right.
AIDIN BAlways helpful and pleasant to deal with. Thank you.
Chris BNot much. Check in was fast and returning the truck was easy with the return employee being very helpful!
Walter DVery good service
Manuel GEverything is good just stay always like that.thank you everyone
Mohd KI had a horrible an experience with U-Haul . I scheduled days in advance a 15” moving truck. A representative calls me last minute to change my truck to a 10” and trailer. NEVER AGAIN. Worst experience also the initial drop off was a smoke shop with nowhere to park had to call Uhail AGAIN to send a proper location with space. This is why I chose a specific truck for my needs. I will not rent with U-Haul again. I will look into Home Depot rentals. I feel like I deserve a partial refund for all the trouble I had to go through today.
LIZETTE GGRACIAS A TODOS LOS QUE TRABAJAN AHI SO. MUY ATENTOS TODOS RECONOZCO ALAS MUJERES QUE CARGAN LAS TRAILAS MIS RESPETOS Y AL CHINITO MUY BUENAS PERSONAS Y EXELENTE SERVICIO GRACIAS SIGAN ASI QUE POR SUPUESTO RECOMENDADOS
JOSE MThe customer was able to rent under my phone number and email address, which is odd as I live in Georgia. This rental seems sketchy to me . I’m watching credit and personal Info as this might be a soft inquiry before trying something monetary.
Kellie TThe truck shuttered uncontrollably between 50 mph and 65 mph. Anything above 65 and the car would shake dangerously. Upon starting, the vehicle makes a strange grinding noise before rolling smoothly. Upon braking the truck would also shudder uncontrollably. We called roadside service, but did not have time for them to arrive.
German MIt was great!
William VThe vehicle has lots of issues like oil change. Also the check in process is not easy or intuitive nor is the app.
SUJAY SVery friendly service. I will use this U-Haul is I am in need of a truck. The vehicle worked great. It was the perfect size for a one bedroom.
Daniel OThe place was great the people were great, but the clerk forgot our dolly. We had to go back to get it, all the way back to get it. Not good.
Danette EExcellent customer service, knowledgeable and kind employees
PATRICIA V | First ImpressionsCustomer service at the U-Haul on Commonwealth in Fullerton, CA was terrible!!! Long wait lines, given the wrong truck, and could not add additional items to my online order. If I didn't need a moving truck so bad, I would have gone to another truck rental place.
Jesus DThis is the third time I’ve used this U Haul location. Get service and great prices !!
ALISSIA AEmployees are very friendly and willingness to help!
MICHAEL MWished the truck wasn’t on empty when I picked it up. I had to find a gas station right away.
Ramiro MIt was a very pleasant interaction, staff was helpful and efficient. Trailer looked newer and in excellent condidtion.
Brendan OSo easy, so helpful
Steve JService and the u haul were good
DULCE PVery friendly helpful and professional
Ruben OGood
VIET BGreat place lots of options to choose from…..very friendly staff!
MARK MGood service
GELACIO RVery quick, easy and affordable ☺️
JENNIFER TI did not get the young ladies name that helped when I picked up and dropped off the truck. She was very friendly and helpful. Moving is never easy and she made everything smooth. Thank you.
BAMBI CGreat customer service with genuine smiles!
BRUCE MThe location itself was convenient, and well stocked. However I did encounter 2 issues. 1. We picked up our moving truck in person with staff, without any issue, however once we got home we realized the back of the truck door was padlocked and chained. We had only been given the keys to the truck, not the padlock. We had to return to the location to be given the key for the padlock. 2. Despite being adequately staffed, no one answers phones here. I tried over 10+ to get someone on the phone during operating hours and no one ever picked up. When I arrived I saw available employees, the store was not overwhelmed with customers, and don't see a reason why the phones could not be answered.
Che GThere was someone there to help but couldn't do anything since I had selected online option
David HGreat Job!
KARA HAll around working vehicle. Ours did not have working windshield wipers
Marquise JSTAFF WAS HELPFUL AND COURTEOUS
CARLOS VGreat customer service
JERALD GAll round good service
STEFAN TLet us know that taking off the lock on the 10’ truck can be a bit difficult. Also, I was being charged for 2 days when I only reserved for one. It got fixed. The app was also having issues when I was attempting to pick up the truck after hours, so I had to call in multiple times. The person that helped me was extremely knowledgeable and helpful. All the staff, in person and I’ve the phone, were extremely helpful and happy to help.
Jonathan MVery convenient and reliable equipment
ANTHONY BClean storage unit doors inside the building, dusty.
CRYSTAL KPerfect
JEFFERSON CMake the internet better. Update the system so it doesn’t take more than 10 minutes to load paperwork. The portion where I was supposed to take pics of the equipment was very touchy as well I didn’t mean to tap it but it made me decline a pic and not back out to take the pic.
JEFFREY HThank you for your good customer service.
FELICIANO H1) Found drugs in the cup holder. 2) Was charged for gas even though I filled back up to what I got the vehicle at.
BENJAMIN KGood service
GELACIO RI really appreciated the quick service with the whole process of renting the truck. Friendly employees, really good customer service. I’ll definitely be back to rent a truck again. Thank You
FELICIANO HGreat management.
Martha E | Overall Experienceescort to the car and check the fuel gage together to make sure. Overcharge the fuel without checking the mileage.
Kwangjei CJust wanted to follow up and say PHENOMENAL SERVICE! Id recommend this location to EVERYONE! Not only did they take care of the tires and accommodate the gas (only requiring that I fill up where it was left off), they got me squared away on a last minute storage unit, AND when they saw that I was by myself, they helped me heavy lift my items. I wouldn't have been able to relocate to my new destination if their service wasn't so exceptional. Thank you. Give these young men a raise!!!
JaMallia B | First ImpressionsExcellent staff and service at the Fullerton (Commonwealth) location!
Michael S | Overall ExperienceTony, Curtis, Marki and the Gang Run a Tight Ship. Speed, Efficiency, Attention to Customers Needs and a willingness to assist in any situation is exactly what Great Customer Service is All About. Thanks U-Haul! Nobody Does It Better!
CHRISTOPHER S | Overall ExperienceI always felt like my property was secure and safe.
Carlos I | Overall ExperienceThe staff is GREAT!
Todd L | Overall ExperienceThe staff was accommodating and polite. It made the entire experience pleasant and trouble free.
Carlos I | First ImpressionsI’m grateful for your staff being super helpful and accommodating, When I moved to La Puente, I had a choice between one close to my new place and this location, there no comparison. That is why I always go back to your team at this location. Super grateful and blessed
MARTHA L | Overall ExperienceExcellent experience. Easy and accommodating.
Martha E | First ImpressionsNo issues. Edgar, the manager was efficient and friendly. I needed short therm storage as my vehicle was totaled by an idiot driver. So need to come back later and pick up my things that were in my vehicle at the time.
Dennis S | First ImpressionsVery helpful!
Priscilla R | First ImpressionsIt's important and It would benefit the customer ANYTIME they move out to be reminded that there is a "walk-thru" when moving out of the unit. Other than that, it was a good experience.
India P | Overall ExperienceGreat staff and storage. Thank you for the month when I was in need
Osvaldo C | Overall Experienceonly had one box 40H and clerical area created 04H. We received and returned. Then received storage box for 04H. A lot of time to get it straightened out. Say they closed the account and credited.
Ed a | Overall ExperienceGood job
pamela b | Overall ExperienceExceeded my expectations thanks
William M | Overall ExperienceCustomer service was terrible
Maria H | Overall ExperienceThank you for the friendly service. Just a suggestion, when folks call 24hrs in advance to access their U-box/container, let them know they need to call at least 30 mins prior the day of for access!
Danielle L | Overall ExperienceI only had U boxes stored and then delivered. I did not go to the facility, but the communication regarding delivery and pickup of empty boxes was great. Everything went perfectly? I was very pleased
Peggy K | Overall ExperienceThis location is full service and is professional.
THERESA Z | First ImpressionsUBox delivery and pick up was efficient and friendly. Would recommend to anyone.
Jaime M | Overall ExperiencePlease reference the complaint filed that may be linked to my account. I had the most dissatisfying experience in both NY and CA locations. No personal follow-up from CA regarding their error.
Kirsten S | Overall Experience👍👍👍
Sam P | Overall ExperienceAwful experience, will never use UHaul again and would never recommend. Charged us multiple times without reason, then when we called, would never give us straight answer. Took 8 calls to resolve.
Christopher P | Overall ExperienceFullerton handled the local delivery of a box (pod?) we shipped thru U-Haul's East Green Bay, WI facility. Your driver, Meghan, delivered our box very politely and professionally.
walter m | Overall ExperienceWonderful experience both in Louisiana and California.
bonnie m | Overall Experienceyou were extremely patient friendly and helpful during what was a difficult time for me. Thank You.
sandra g | Overall ExperienceDelayed delivery, although the delivery ladies were nice and professional.
Joshua C | Overall ExperienceKatie is the best! She works her tail off! Give her consecutive days off so a girl can rest!
LINDSIE L | Overall ExperienceHad some issues with the order and after pushing and calling U-Haul they were helpful and got it fixed
Michael D | Overall ExperienceI don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.
Frank G | Overall ExperienceMy experience with UHaul was very good. Reservation of the UBox was easy, and we were able to adjust our delivery type without a hassle. My only issue was with the app functionality when returning van
Johannah S | Overall ExperienceMonique provided excellent customer service. Thank you!
Angelique A | Overall ExperienceHelped me well with recent U-box service.
Sae C | Overall Experience