Customer Reviews for U-Haul Moving & Storage of Fullerton

5752 reviews

920 W Commonwealth Av   Fullerton, CA 92832
(On Southeast corner of Euclid and Commonwealth)

(714) 992-5770

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(714) 992-5770

920 W Commonwealth Av
Fullerton, CA 92832
(On Southeast corner of Euclid and Commonwealth)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Have more desk help

MARIO T. 
Rating:
5.0

Customer did not leave a comment.

Walter L. 
Rating:
4.0

Vehicles need to be better cleaned and prepared due to CV19. I throughly cleaned out vehicle prior to return out of respect for others.

MICHAEL H. 
Rating:
5.0

The truck ran BEAUTIFULLY!

PATRICK H. 
Rating:
5.0

N/a

JANET H. 
Rating:
5.0

Customer did not leave a comment.

KAREN M. 
Rating:
5.0

Great customer service

DOUGLAS M. 
Rating:
5.0

Customer did not leave a comment.

ROBIN M. 
Rating:
5.0

Everyone we interacted with was really helpful and friendly. Great customer service. Would come back again

Noemi C. 
Rating:
5.0

Perfect! The young man at the counter promptly assisted us, hooked up the trailer to our vehicle & we were on our way in maybe 25 mins.

Alburt D. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

Oscar T. 
Rating:
4.0

Customer did not leave a comment.

Danielle M. 
Rating:
5.0

Friendly customer service.

AIJAZ M. 
Rating:
5.0

The truck I rented I could not adjust the outside mirrors. Please fix that.

JOSEPH O. 
Rating:
4.0

More front desk help

RONALD G. 
Rating:
5.0

Customer did not leave a comment.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

EDWARD B. 
Rating:
3.0

Location is nice and clean all equipment was fully stocked and also had nice accessories. The employee that helped me was the worst I've ever dealt with. As a long time customer, I have never experienced such bad customer service. - I was in the lobby waiting to be helped and someone walks in and I asked if the person worked here. His reply was “I'm wearing the shirt what do you think that means?” - I decided to change the type of trailer to rent and wanted to make sure the price was adjusted because the receipt still showed the other price. His response was that the computer has a glitch, you'll get it at the right price later. I asked him to please get the correct contract and his response was that I was making him work too hard. He didn't want to walk all the way back inside to make the proper change on the contract. I asked him if he was sure that I wouldn't be charge more and he started to yell at me saying “sir, you don't have to rent from us, but trust me it will change later and just the paper is different Than what's on the computer, because there is a glitch in our system.” He later did make the change and gave me the correct contract. Saying “oh it didn't go through so now it's correct.” Who talks to customers like that? It's unacceptable behavior for an employee to speak to customers that way.

MIKE L. 
Rating:
5.0

Rep. Was very nice and helpful Also his helper, young guy that brought out the truck. There was some used wipes in the door I didn't considered that as not clean. ALSO, the guy at the Buena Pak location helped me reserve the truck in Fullerton, he was very helpful and very polite. Thank you all for all the work you guys do. CM

Corina M. 
Rating:
5.0

friendly and professional

RAOUF G. 
Rating:
5.0

thank you UHaul...God bless!

MICHAEL R. 
Rating:
5.0

Customer did not leave a comment.

SHERRY H. 
Rating:
3.0

Customer did not leave a comment.

ALLEN G. 
Rating:
4.0

Customer did not leave a comment.

WENDY Y. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
5.0

The person there helped get the trailer attached and unattached no issues - Great customer Service.

Philip C. 
Rating:
4.0

Customer did not leave a comment.

LORI C. 
Rating:
5.0

Todo excelente. Muy buena atención al cliente. José me ayudo mucho.

JAIR B. 
Rating:
5.0

Customer did not leave a comment.

RENALDO A. 
Rating:
5.0

Customer did not leave a comment.

VIPUL S. 
Rating:
5.0

Best service as always

Maria Theresa L. 
Rating:
5.0

i forgot the names of the two guys that helped me. they both did a fantastic job. check in and check out.

ANDREW W. 
Rating:
5.0

Everything went good

Beverly S. 
Rating:
1.0

Customer did not leave a comment.

MIGUEL G. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

I receive friendly and helpful service I would recommend U-Haul to all my friends.

BEAU W. 
Rating:
5.0

I rent often and the service is quick on pick-up and return.

EDWARD B. 
Rating:
2.0

Employees ignore the customers probably because they're understaffed. tried to return my truck was charged for another day because I was ignored

Dennis B. 
Rating:
4.0

(U) did and excellent job. Thanks

Annie F. 
Rating:
5.0

great service but didn't receive moving pads

Belinda R. 
Rating:
1.0

Customer did not leave a comment.

TROY C. 
Rating:
5.0

Customer did not leave a comment.

scott S. 
Rating:
5.0

Customer did not leave a comment.

VERONICA B. 
Rating:
1.0

I will never rent from U-haul again. My bill was was more than the agreement. I did everything that was asked. Retuned it, swept, folded blankets and you doubled my bill.

David B. 
Rating:
5.0

Customer did not leave a comment.

GREGORY P. 
Rating:
4.0

Customer did not leave a comment.

Steven G. 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
Rating:
5.0

Gas was below 1/4 tank so we had to get gas early. I feel all trucks should start at a minimum of 1/2 of a tank.

AARON Z. 
Rating:
4.0

Customer did not leave a comment.

GREGORY B. 
Rating:
4.0

Have more 10' truck available.

ERLIYANTI S. 
Rating:
5.0

all good yes recomended

RAUL P. 
Rating:
5.0

This location is always on the ball. Why buy a truck when renting is so easy.

MICHAEL K. 
Rating:
4.0

Customer did not leave a comment.

Cemelia C. 
Rating:
4.0

Customer did not leave a comment.

GARRY B. 
Rating:
5.0

Customer did not leave a comment.

Harold W. 
Rating:
5.0

Customer did not leave a comment.

ENOCH S. 
Rating:
5.0

Customer did not leave a comment.

JUAN A. 
Rating:
5.0

Customer did not leave a comment.

RAENA W. 
Rating:
5.0

Customer did not leave a comment.

Soontae H. 
Rating:
5.0

Don't care to use my personal phone to do uhaul check in and out would rather have you guys use your phones otherwise it was a seamless experience

ROBERT V. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH K. 
Rating:
5.0

Can't think of anything.

CONSTANCE H. 
Rating:
5.0

I just think paying for mileage and replacing gas is high especially for people in a pandemic loosing jobs so they have to move out of the home. No AAA or Costco discount.

DESIREE C. 
Rating:
5.0

Customer did not leave a comment.

ALAN C. 
Rating:
5.0

You guys are doing great.

Ryan V. 
Rating:
5.0

Everything was great. Employees were kind and prompt. Equipment was clean and ready to go and turn in.

ROBERTO A. 
Rating:
1.0

My fuel lines were disconnected by homeless folks apperantly and gasoline started leaking out as I was trying to fill. They should really have better security on site.

Naser H. 
Rating:
4.0

Customer did not leave a comment.

Hayley H. 
Rating:
5.0

Unlimited miles because you charge extra per mile

ERICK H. 
Rating:
1.0

Rented a 6x12” trailer for side by side ATV and was told to use this and my ATV didn't fit had to return it and still was Charged .. very frustrated and dissatisfied with the service

DONALD J. 
Rating:
5.0

Good

SOONTAE H. 
Rating:
5.0

Easy steps to rent. Tks.

Chun K. 
Rating:
5.0

Customer service excellent. Our vehicle was new with only 11,000 miles, much appreciated! Will definitely use U-Haul again.

ELIZABETH I. 
Rating:
1.0

Bad customer service

PAOLA T. 
Rating:
5.0

Customer did not leave a comment.

Edgar D. 
Rating:
5.0

Customer did not leave a comment.

Ramon P. 
Rating:
5.0

We had a concern at another location and through the call center we were moved to this location and they were overly accommodating and amazing. Thank you!

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

SEAN S. 
Rating:
5.0

Awesome customer service at site . They are a great team and know how to take care of their customers :):):)

ABEL M. 
Rating:
5.0

Noticeable squeaky brakes rear of van. Other than that, this is the 4th time renting a van & always an easy process.

MICHELLE S. 
Rating:
5.0

Battery on truck was not working

TERESA G. 
Rating:
5.0

Customer did not leave a comment.

RAJESH W. 
Rating:
5.0

U-Haul Moving & Storage of Fullerton accepted and processed my return before their scheduled opening hours.

Stuart H. 
Rating:
5.0

The staff here were professional and very helpful. I was able to reserve a truck and pick it up with ease. Returning the truck was easy and quick.

Jay W. 
Rating:
5.0

Customer did not leave a comment.

nathan G. 
Rating:
3.0

We went to this store after visiting the Placentia location and they said they couldn't reserve one for us but to go to the Fullerton location. Fullerton had it but the customer service wasn't the greatest. The guy checking us in just left the door open and walked away from us - didn't say another word. The guy who checked us in was GREAT! Younger guy and customer service was much better. I avoid going to this location because the customer service isn't great and there's usually always a long line.

JENNIFER S. 
Rating:
4.0

Customer did not leave a comment.

CARL C. 
Rating:
5.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

alberto L. 
Rating:
5.0

Whoever that was that rang me up and helped with the trailer is a good worker, appreciate his diligence and help.

RAJESH W. 
Rating:
5.0

All staff was very polite and helpful.

DANE H. 
Rating:
1.0

They gave me a truck with over 127000 miles on it, this truck was so bad while driving on a freeway it wants to change lanes by itself. I was surprised that they gave me truck which is not appropriate to drive on freeway even though I told your representative that I will be driving close to 100 miles and would like to have a truck which is easier to handle for a 66 years old person. I think since I decline the additional insurance coverage they gave me this truck intentionally so I get in an accident your truck will be repaired at my cost.

MOHAMMAD R. 
Rating:
5.0

Customer did not leave a comment.

Douglas M. 
Rating:
1.0

Customer did not leave a comment.

Chang Woon L. 
Rating:
5.0

Customer did not leave a comment.

ALEJANDRO T. 
Rating:
3.0

Customer did not leave a comment.

Dana G. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS M. 
Rating:
5.0

The guy helping me was awesome!! He was busy helping other people but he handled his business. He's an asset to your business! Give him a raise!!

JASON G. 
Rating:
5.0

Very helpful!

Priscilla R.  |  First Impressions 
Rating:
4.0

It's important and It would benefit the customer ANYTIME they move out to be reminded that there is a "walk-thru" when moving out of the unit. Other than that, it was a good experience.

India P.  |  Overall Experience 
Rating:
5.0

Great staff and storage. Thank you for the month when I was in need

Osvaldo C.  |  Overall Experience 
Rating:
2.0

only had one box 40H and clerical area created 04H. We received and returned. Then received storage box for 04H. A lot of time to get it straightened out. Say they closed the account and credited.

Ed a.  |  Overall Experience 
Rating:
5.0

Good job

pamela b.  |  Overall Experience 
Rating:
5.0

Exceeded my expectations thanks

William M.  |  Overall Experience 
Rating:
2.0

Customer service was terrible

Maria H.  |  Overall Experience 
Rating:
4.0

Thank you for the friendly service. Just a suggestion, when folks call 24hrs in advance to access their U-box/container, let them know they need to call at least 30 mins prior the day of for access!

Danielle L.  |  Overall Experience 
Rating:
5.0

I only had U boxes stored and then delivered. I did not go to the facility, but the communication regarding delivery and pickup of empty boxes was great. Everything went perfectly? I was very pleased

Peggy K.  |  Overall Experience 
Rating:
5.0

This location is full service and is professional.

THERESA Z.  |  First Impressions 
Rating:
5.0

UBox delivery and pick up was efficient and friendly. Would recommend to anyone.

Jaime M.  |  Overall Experience 
Rating:
2.0

Please reference the complaint filed that may be linked to my account. I had the most dissatisfying experience in both NY and CA locations. No personal follow-up from CA regarding their error.

Kirsten S.  |  Overall Experience 
Rating:
5.0

👍👍👍

Sam P.  |  Overall Experience 
Rating:
1.0

Awful experience, will never use UHaul again and would never recommend. Charged us multiple times without reason, then when we called, would never give us straight answer. Took 8 calls to resolve.

Christopher P.  |  Overall Experience 
Rating:
5.0

Fullerton handled the local delivery of a box (pod?) we shipped thru U-Haul's East Green Bay, WI facility. Your driver, Meghan, delivered our box very politely and professionally.

walter m.  |  Overall Experience 
Rating:
5.0

Wonderful experience both in Louisiana and California.

bonnie m.  |  Overall Experience 
Rating:
5.0

you were extremely patient friendly and helpful during what was a difficult time for me. Thank You.

sandra g.  |  Overall Experience 
Rating:
2.0

Delayed delivery, although the delivery ladies were nice and professional.

Joshua C.  |  Overall Experience 
Rating:
5.0

Katie is the best! She works her tail off! Give her consecutive days off so a girl can rest!

Lindsie L.  |  Overall Experience 
Rating:
4.0

Had some issues with the order and after pushing and calling U-Haul they were helpful and got it fixed

Michael D.  |  Overall Experience 
Rating:
1.0

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Frank G.  |  Overall Experience 
Rating:
4.0

My experience with UHaul was very good. Reservation of the UBox was easy, and we were able to adjust our delivery type without a hassle. My only issue was with the app functionality when returning van

Johannah S.  |  Overall Experience 
Rating:
5.0

Monique provided excellent customer service. Thank you!

Angelique A.  |  Overall Experience 
Rating:
4.0

Helped me well with recent U-box service.

Sae C.  |  Overall Experience 
No reviews have been submitted for this location.

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