Customer Reviews for U-Haul Moving & Storage of Fullerton

6,014 reviews

920 W Commonwealth Av   Fullerton, CA 92832
(On Southeast corner of Euclid and Commonwealth)

(714) 992-5770

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(714) 992-5770

920 W Commonwealth Av
Fullerton, CA 92832
(On Southeast corner of Euclid and Commonwealth)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

RAFAEL L. 
Rating:
5.0

Customer did not leave a comment.

barbara S. 
Rating:
5.0

Staff was very helpful setting up and modifying my reservation

LARRY L. 
Rating:
5.0

ALL staff were friendly and professional. Their service, assistance, and follow through are very appreciated. The online process was not as easy to navigate but Raul helped update my order.

ANTHONY S. 
Rating:
5.0

were very helpful and friendly.

RICHARD W. 
Rating:
5.0

All good!!

Tony L. 
Rating:
5.0

keep up the good work thanks guys i recommend anyone to go to this uhaul also making a reservation makes the overall process so much easier and faster i was in n out and hooked up with my trailer in about 5mins tops

ROGELIO V. 
Rating:
5.0

Customer did not leave a comment.

JUSTIN H. 
Rating:
4.0

Had a horrible time using App to drop off after hours. Nearly an hour on hold, wife finally found a note on the contract to use Uhaul.com/ share to upload photos. Get the damn app fixed.

BRADLEY W. 
Rating:
4.0

Customer did not leave a comment.

ALVARO G. 
Rating:
2.0

This was not as smooth, friendly, and convenient a process as the well developed app leads you to expect. To start, I followed all the mobile check-in procedures: verified my identity with a selfie, photos of my license, personal information, etc. I found the truck on the lot, as instructed, and waited a minute or two as the app verified and validated the contract. This was a pretty smooth process. The app then said check-in was complete, and that I should go inside, skip the line, and just present my phone screen staring I completed check-in and just needed the keys. When the employee came inside, no greeting, just, “what size truck?” I told him I'd already checked-in and what the truck number was. He shrugged me off and asked my phone number. He started typing as I tried to show him my phone saying I just needed the key. He said he couldn't find the reservation…I told him again, I'm already checked in. He shortly responded saying he needed to verify. He finally found the reservation, and began essentially checking me in again and giving me attitude when I asked why we were doing all this. He insisted I provide an alternate phone number. He said he needed to check my ID. I again asked why we are doing all this when I did it in the app, and he gave me more attitude about how I could be anyone coming in to get a truck… Ultimately, he gave me the keys. I get in the truck, and immediately see how not clean it is—crumbs and sticky stuff on the cup holders, crumbs around the seats, loose change lying around, windshield smudged, and it smelled like cigarettes. Not the experience I've had with U-Haul in the past. The return process was a friendlier, but still not as simple as it could have been. I was nearly done uploading photos and finishing the return myself, when an employee came out and told me he already started. I then had to turn the truck back on to get mileage, and wait for him to take 5 minutes to do everything I'd already done. At least he was friendlier than the original employee. The app was pretty great and easy, but the human end did not follow through.

Alex W. 
Rating:
5.0

Everything was perfect

CRAIG D. 
Rating:
5.0

Customer did not leave a comment.

Ana A. 
Rating:
5.0

Customer did not leave a comment.

SILVIA S. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN R. 
Rating:
5.0

Customer did not leave a comment.

SCOTT C. 
Rating:
5.0

Perfect

BENJAMIN H. 
Rating:
5.0

Customer did not leave a comment.

HEIKO M. 
Rating:
4.0

Can't think of one.

SERGIO O. 
Rating:
5.0

Customer did not leave a comment.

Julian I. 
Rating:
5.0

Customer did not leave a comment.

Julianna J. 
Rating:
5.0

Customer did not leave a comment.

GLORIA T. 
Rating:
5.0

Customer did not leave a comment.

ALBERTANO A. 
Rating:
5.0

Customer did not leave a comment.

ROY R. 
Rating:
5.0

Customer did not leave a comment.

ALIREZA A. 
Rating:
5.0

Excellent customer service in this location I don't mind driving to this location. The manager and employees are all very polite and very helpful always .

ESPERANZA H. 
Rating:
2.0

Very long line up. Only one person was serving the customers. His was asking me questions and repeating “ok” that didn't help to go over the waiting time. Poor service. As usual

ASAAD A. 
Rating:
4.0

Customer did not leave a comment.

CHIANGSHENG T. 
Rating:
5.0

Customer did not leave a comment.

RAUL R. 
Rating:
5.0

Everyone I dealt with was great and the truck was just what I needed. Their mileage rate was steep though.

Gregory T. 
Rating:
4.0

Truck was dirty. Windshield was smudged Inside.

ANTHONY T. 
Rating:
5.0

Great customer service. Easy pick up and friendly staff! Everything was clean and on time. Thank you!

PATRICIA A. 
Rating:
5.0

Edgar was great, helpful and flexible. Thank you all!!

Edward B. 
Rating:
5.0

Edgar and Angel were great. I rent a truck 1-3 times per month for work. The team is super helpful and accommodating, I feel that that all appreciate my business. Thank you, Edward

EDWARD B. 
Rating:
5.0

Quick and easy service. Definitely would use services again when I need them!

JOANNE H. 
Rating:
4.0

Customer did not leave a comment.

Chris T. 
Rating:
5.0

Customer did not leave a comment.

JAMES R. 
Rating:
3.0

Everything good except rate.

SUNG C. 
Rating:
5.0

Customer did not leave a comment.

VICTORIA E. 
Rating:
5.0

Excellent service!!!

DAVID P. 
Rating:
5.0

Customer did not leave a comment.

Joanna K. 
Rating:
5.0

Everything was fine with our expectations

JOSE G. 
Rating:
5.0

Excellent and efficient service. I will be back to this location even thought it is 9 miles, taking 20 minutes driving time

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

Salvador G. 
Rating:
5.0

Doing Great! Great customer service and very friendly to deal with!!

Russell C. 
Rating:
5.0

None

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

AMIE L. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN C. 
Rating:
5.0

Very satisfied

Seton M. 
Rating:
5.0

Great customer service!

ERICK M. 
Rating:
5.0

Customer did not leave a comment.

MICHAELANGELO B. 
Rating:
5.0

Customer did not leave a comment.

LORENZO M. 
Rating:
4.0

Customer did not leave a comment.

KRISJAN H. 
Rating:
5.0

Angel was amazing!

GUILLERMO A. 
Rating:
5.0

Customer did not leave a comment.

NORMAN M. 
Rating:
2.0

We received a truck that was on its last leg. The truck has over 150,000 miles. The check engine light was on and the truck rattled. We had to pullover a few times. Overall it was a stressful experience.

Johnny S. 
Rating:
5.0

Gentlemen at the register is very helpful!!

DANIEL R. 
Rating:
5.0

Customer did not leave a comment.

LUIS F. 
Rating:
5.0

Nothing Great Service

DIANA C. 
Rating:
5.0

Customer did not leave a comment.

MARCO A. 
Rating:
4.0

Pick-up was great! Checking-in was different; longer line but option to leave truck so they can check in at they're leisure. I didn't get a receipt tell after 6pm and cannot see how much I was actually charged because the email copy will not get larger.

LUCINDA P. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

Customer did not leave a comment.

MARIALENETTE B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
5.0

Customer did not leave a comment.

CHARLES G. 
Rating:
4.0

Customer did not leave a comment.

Rogelio E. 
Rating:
5.0

Customer did not leave a comment.

JAMIE M. 
Rating:
5.0

Minot problem with contract information. Corrected and all OK.

William J. 
Rating:
5.0

I had a great experience. While waiting in line, a customer started being really rude to the manager and he had every right to snap back at her, but he immediately defused the situation and got it done. Well done all around.

ALEC R. 
Rating:
1.0

They did a bare and switch. Had a flat rate for miles extended by 2 days on phone told me one price when I returned changed the rate used. Cost $150 more then expected. Won't ever do business with them again.

KAREN V. 
Rating:
5.0

This was a very stressful rental since we didn't know what our pick up location was going to be until the last minute. We were sent 20 miles past our preferred location. I want to commendate Raul Nunez at the Fullerton location who went above and beyond to help me out. Knowing how stressed I was he explained everything, was patient and friendly. He even added a few extra miles to make our trip less stressful. He should be praised and acknowledged for his professionalism and his excellent customer service.

CELINES L. 
Rating:
5.0

Customer did not leave a comment.

FELICIANO H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH C. 
Rating:
5.0

Customer did not leave a comment.

AHMAD B. 
Rating:
5.0

When I called uhaul customer service, the only options I had to change the time and location was in orange county. I wish more locations had earlier store hours over the weekend.

NEETU S. 
Rating:
3.0

All went well until I tried to call back after the drop off because I thought I left an item in the truck cab. Called the local number on the paperwork and went through the phone tree as directed. Wait time was 21 minutes. I assumed at that point I was probably going to speak with someone on the national level, which is what happened after the long wait time and of course they couldn't help. I was told to keep calling the local number which I did repeatedly for another 20 minutes. No one ever picked up so I ended driving back there. I did find the item which I was happy for. Not being able to actually talk to the local location is a problem. I understand short staffing and taking care of the customers in front of them but I'm pretty sure there is a happy medium.

Donald D. 
Rating:
5.0

Customer did not leave a comment.

ERICK M. 
Rating:
4.0

Found service this time very good!!

ANITA T. 
Rating:
5.0

Customer did not leave a comment.

JASON H. 
Rating:
2.0

Terrible communication. Employee was rude and didn't have the intelligence to speak professionally with customers. Zero sense of urgency. If he was special needs then excuse my review. I honestly could not tell. If this is the case, then I had a good experience.

STEVEN T. 
Rating:
5.0

Customer did not leave a comment.

Cesar M. 
Rating:
4.0

Did not understand the moving blankets were counted by day, this should be explained more upfront. Seen $5.00 for six, did not realize this was a daily price, must have been in the fine print, was not explained when adding them to my rental.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

Tom F. 
Rating:
5.0

Raul was Nice & Helpful. Thanks again for being a NICE GUY

PATRICE L. 
Rating:
4.0

Customer did not leave a comment.

THIEN T. 
Rating:
5.0

Drop off was great and Raul was very professional and helpful. Thanks!!!

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW D. 
Rating:
5.0

Love it

MARIA L. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY C. 
Rating:
5.0

Customer did not leave a comment.

Pamela W. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA L. 
Rating:
5.0

Everything was great!

Leonard H. 
Rating:
5.0

Customer did not leave a comment.

Kathryn G. 
Rating:
5.0

Customer did not leave a comment.

Randall W. 
Rating:
4.0

Customer did not leave a comment.

Dennis T. 
Rating:
5.0

Customer did not leave a comment.

MARIA L. 
Rating:
5.0

Customer did not leave a comment.

HEATHER M. 
Rating:
5.0

Customer did not leave a comment.

LORI K. 
Rating:
5.0

Nothing

Stephen L. 
Rating:
5.0

Customer did not leave a comment.

GONZALO A. 
Rating:
4.0

Customer did not leave a comment.

Robert G.  |  Overall Experience 
No reviews have been submitted for this location.

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