Customer Reviews for U-Haul Moving & Storage of Fullerton

6,363 reviews

920 W Commonwealth Av   Fullerton, CA 92832
(On Southeast corner of Euclid and Commonwealth)

(714) 992-5770

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(714) 992-5770

920 W Commonwealth Av
Fullerton, CA 92832
(On Southeast corner of Euclid and Commonwealth)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
3.0

Customer did not leave a comment.

Denise G. 
Rating:
3.0

Customer did not leave a comment.

Judit P. 
Rating:
4.0

Customer did not leave a comment.

Rick R. 
Rating:
5.0

Customer did not leave a comment.

Kristin T. 
Rating:
3.0

Disappointed that we had to drive much further to drop off the truck this was not the location we were told we could go to. This was not what we agreed

Laura V. 
Rating:
5.0

Awesome experience

RAMAKRISHNA K. 
Rating:
5.0

Customer did not leave a comment.

harold R. 
Rating:
5.0

Customer did not leave a comment.

Juan M. 
Rating:
4.0

Customer did not leave a comment.

joe C. 
Rating:
5.0

Staff was helpful

Ian D. 
Rating:
5.0

Customer did not leave a comment.

ChangHyun C. 
Rating:
2.0

The transmission needs serious repairs, the driver side view mirror should not be held on with duct tape!

Benjamin P. 
Rating:
5.0

Customer did not leave a comment.

ARMANDO R. 
Rating:
5.0

Customer did not leave a comment.

Russell B. 
Rating:
5.0

You do not need to do anything in my opinion. Service was great, price was great, and drop off or return was simple. Had an awesome experience.

Thomas R. 
Rating:
5.0

The staff was very helpful and did a good job for me

EDWARD N. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
4.0

Customer did not leave a comment.

Marishiel Z. 
Rating:
1.0

Don't move pick up location, nor charge $375 to drop off at different location which was the location I had my secluded pick up.

Yosafat Z. 
Rating:
5.0

Thanks

MIKE J. 
Rating:
5.0

Great customer service

JESSE J. 
Rating:
4.0

Customer did not leave a comment.

Jose F. 
Rating:
5.0

Customer did not leave a comment.

Joshue G. 
Rating:
5.0

Great crew at the Fullerton Uhaul!

deanna M. 
Rating:
4.0

An explanation of how to use the chains would have been helpful.

Munish B. 
Rating:
5.0

Customer did not leave a comment.

JobeAn K. 
Rating:
5.0

Customer did not leave a comment.

Mike M. 
Rating:
5.0

Very easy steps to follow for return. No problems

tony M. 
Rating:
5.0

Customer did not leave a comment.

Sam L. 
Rating:
5.0

Customer did not leave a comment.

Brian Q. 
Rating:
5.0

Customer did not leave a comment.

Karen G. 
Rating:
5.0

Customer did not leave a comment.

Martin A. 
Rating:
5.0

Outstanding in every aspect. Have used this U-Haul location for many years and I will certainly continue to do so!

LOUIS S. 
Rating:
5.0

Customer did not leave a comment.

Young C C. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

Customer did not leave a comment.

Janet P. 
Rating:
4.0

It was early hours so I won't hold it against the location or staff, but I drove off without the dolly I for. No harm, no foul, just something we should be on top of for next time. Other than that, a pleasant experience. 9/10

KJ S. 
Rating:
5.0

Staff I dealt with was very courteous and professional.

Mike T. 
Rating:
5.0

Customer did not leave a comment.

joseph R. 
Rating:
5.0

Customer did not leave a comment.

Maria A. 
Rating:
5.0

Everything work smoothly

Esperanza C. 
Rating:
5.0

Customer did not leave a comment.

Maximillian V. 
Rating:
5.0

I didn't know about the rental instruction video. So I ended up returning the truck by just dropping off the key in the drop box without doing all the stuff I was supposed to do upon returning such as taking pictures as evidence. Telling the customer upon rental to "watch and follow the returning instruction" would help better.

Naoko H. 
Rating:
5.0

Customer did not leave a comment.

Hamid T. 
Rating:
5.0

Service and ease of renting made it a wonderful experience.

Kent C. 
Rating:
4.0

Maybe if possible more staff on hand in morning to pick up equipment

Mary M. 
Rating:
5.0

Customer did not leave a comment.

Edward R. 
Rating:
5.0

Customer did not leave a comment.

Dung N. 
Rating:
4.0

Lower the prices

Christofred C. 
Rating:
1.0

Bad service, bad customer service skills. I will never come back

Cesar O. 
Rating:
5.0

They gave me a vehicle when check engine light and low tire pressure. I drove off and came back. They did check the oil and tire but said the machine to reset the indicator was not available.

SUJAY S. 
Rating:
4.0

24/7 pick up and drop off for trailers would be great and convenient.

Thomas L. 
Rating:
3.0

There is a long line Saturday morning with only 2 people at the register. It will be better if there is a separate line for customer who already make reservation / already pre filled (uploaded copy of driver license, etc) the rental form.

Mahardhika S. 
Rating:
5.0

Customer did not leave a comment.

Ryan G. 
Rating:
5.0

Customer did not leave a comment.

Devin D. 
Rating:
5.0

Amazing experience. Picked up in 5 mins and dropped of in under 2 mins. Couldn't be more happy with the experience.

Mike J. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY K. 
Rating:
5.0

Customer did not leave a comment.

Maxwell S. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Kurt A. 
Rating:
3.0

Customer did not leave a comment.

Daniel E. 
Rating:
5.0

Quick easy concise

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Kevin P. 
Rating:
5.0

Customer did not leave a comment.

Laroyne W. 
Rating:
5.0

Great customer service

Catherine M. 
Rating:
4.0

The inside of the cargo van was dirty. Should be checked before rented to the next person.

Ryan R. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Customer did not leave a comment.

Theresa M. 
Rating:
5.0

Customer did not leave a comment.

Dany S. 
Rating:
4.0

This location is way better than Pasadena, TX

Frederick G. 
Rating:
5.0

The two dudes were great :) thx

Susana O. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
3.0

Customer did not leave a comment.

Julie M. 
Rating:
5.0

Customer did not leave a comment.

Olivia B. 
Rating:
4.0

The moving truck was available on time, but the process was very frustrating. Initially I filled out reservation form online. I wanted to rent one-way, but the location of the drop off was not a choice on the actual ap application. I called the customer service line to have it added to my reservation. When I arrived at the pick up location, they told me that the drop off was not on my reservation, and was not available at the time to choose from.

Jova B. 
Rating:
5.0

Customer did not leave a comment.

arockiasamy J. 
Rating:
5.0

Customer did not leave a comment.

Brian A. 
Rating:
4.0

Customer did not leave a comment.

Deborah H. 
Rating:
5.0

Customer did not leave a comment.

Bryan D. 
Rating:
5.0

Customer did not leave a comment.

MARTHA L. 
Rating:
5.0

The staff are great, I go there often.

STEVEN D. 
Rating:
1.0

They did not check the truck in properly and I received a call asking when I was going to turn in the truck that was now overdue. It took me nearly two hours, several phone calls, and online chats to get the problem resolved and no one apologized for the mistake made, though one did apologize for the extreme wait but stil did not get an apology for the mistake in the first place that I then had to use an excessive amount of my time to resolve.

Stephanie M. 
Rating:
5.0

Need more help at location employee was overwhelmed but did a great job.

Rudy R. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Jasmin D. 
Rating:
5.0

Windshield very dirty had to wait to have it cleaned b4 I took off , the rest of truck needs to be washed

Richard O. 
Rating:
4.0

Customer did not leave a comment.

Diana W. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
3.0

Customer did not leave a comment.

Cliff S. 
Rating:
3.0

Employees lack friendly manner, not that it is priority, but the lack of friendliness with the lack of guidance throughout the rental process felt a real lack of customer service. For example, the agents seem to assume or rely on uhaul technology and app for check in and out out that they hand you the keys and disappear. I had questions and had to hunt the staff down sometimes having to interrupt them helping or doing something else. The flow of the rental process is a bit rough. It's close to my home and the rates are fair so I reall just deal with it.

An P. 
Rating:
5.0

Customer did not leave a comment.

Pierrette B. 
Rating:
5.0

Customer did not leave a comment.

Judy Y. 
Rating:
5.0

Customer did not leave a comment.

Jadvinder P. 
Rating:
5.0

Customer did not leave a comment.

Ulises Z. 
Rating:
4.0

Customer did not leave a comment.

Laura T. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Rashon H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

The staff was quick, friendly, and got us our reserved vehicle without a problem. We used it for moving our son out of his dorm for the summer and dropped off same day just as quickly. Would use again.

Rita H. 
Rating:
5.0

No issues. Edgar, the manager was efficient and friendly. I needed short therm storage as my vehicle was totaled by an idiot driver. So need to come back later and pick up my things that were in my vehicle at the time.

Dennis S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert G.  |  Overall Experience 
Rating:
5.0

Very helpful!

Priscilla R.  |  First Impressions 
Rating:
4.0

It's important and It would benefit the customer ANYTIME they move out to be reminded that there is a "walk-thru" when moving out of the unit. Other than that, it was a good experience.

India P.  |  Overall Experience 
Rating:
5.0

Great staff and storage. Thank you for the month when I was in need

Osvaldo C.  |  Overall Experience 
Rating:
2.0

only had one box 40H and clerical area created 04H. We received and returned. Then received storage box for 04H. A lot of time to get it straightened out. Say they closed the account and credited.

Ed a.  |  Overall Experience 
Rating:
5.0

Good job

pamela b.  |  Overall Experience 
Rating:
5.0

Exceeded my expectations thanks

William M.  |  Overall Experience 
Rating:
2.0

Customer service was terrible

Maria H.  |  Overall Experience 
Rating:
4.0

Thank you for the friendly service. Just a suggestion, when folks call 24hrs in advance to access their U-box/container, let them know they need to call at least 30 mins prior the day of for access!

Danielle L.  |  Overall Experience 
Rating:
5.0

I only had U boxes stored and then delivered. I did not go to the facility, but the communication regarding delivery and pickup of empty boxes was great. Everything went perfectly? I was very pleased

Peggy K.  |  Overall Experience 
Rating:
5.0

This location is full service and is professional.

THERESA Z.  |  First Impressions 
Rating:
5.0

UBox delivery and pick up was efficient and friendly. Would recommend to anyone.

Jaime M.  |  Overall Experience 
Rating:
2.0

Please reference the complaint filed that may be linked to my account. I had the most dissatisfying experience in both NY and CA locations. No personal follow-up from CA regarding their error.

Kirsten S.  |  Overall Experience 
Rating:
5.0

👍👍👍

Sam P.  |  Overall Experience 
Rating:
1.0

Awful experience, will never use UHaul again and would never recommend. Charged us multiple times without reason, then when we called, would never give us straight answer. Took 8 calls to resolve.

Christopher P.  |  Overall Experience 
Rating:
5.0

Fullerton handled the local delivery of a box (pod?) we shipped thru U-Haul's East Green Bay, WI facility. Your driver, Meghan, delivered our box very politely and professionally.

walter m.  |  Overall Experience 
Rating:
5.0

Wonderful experience both in Louisiana and California.

bonnie m.  |  Overall Experience 
Rating:
5.0

you were extremely patient friendly and helpful during what was a difficult time for me. Thank You.

sandra g.  |  Overall Experience 
Rating:
2.0

Delayed delivery, although the delivery ladies were nice and professional.

Joshua C.  |  Overall Experience 
Rating:
5.0

Katie is the best! She works her tail off! Give her consecutive days off so a girl can rest!

Lindsie L.  |  Overall Experience 
Rating:
4.0

Had some issues with the order and after pushing and calling U-Haul they were helpful and got it fixed

Michael D.  |  Overall Experience 
Rating:
1.0

I don't even have items in storage with this location, yet they bill me and put liens on imaginary storage units. U-HAUL IS A FRACTURED BUSINESS. By far, the worst storage experience in 57 years.

Frank G.  |  Overall Experience 
Rating:
4.0

My experience with UHaul was very good. Reservation of the UBox was easy, and we were able to adjust our delivery type without a hassle. My only issue was with the app functionality when returning van

Johannah S.  |  Overall Experience 
Rating:
5.0

Monique provided excellent customer service. Thank you!

Angelique A.  |  Overall Experience 
Rating:
4.0

Helped me well with recent U-box service.

Sae C.  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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    History

    We have an adaptive reuse program to better the environment!

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