Customer Reviews for U-Haul Moving & Storage of Gadsden

Rating:

5.0

The staff was awesome and very well mannered I was very pleased.To thank you..

Rating:

4.0

Would prefer 24hr access

Rating:

5.0

Great

Rating:

3.0

The truck did not have air conditioning in 86 degree heat in Alabama. This should be discussed PRIOR to allowing a customer to rent the vehicle.

Rating:

1.0

Fuel tank was not completely full but the worker marked it as a full tank. Truck engine was very loud, like it did not have a muffler.

Rating:

5.0

I have no complaints or suggestions everything went great as usual. I always use Uhaul and will continue to use them in the near future. I would recommend my family and friends to use them. So if I really had to rate Uhaul I would give them a 10/10...

Rating:

1.0

2kids were working the counter. There was a a network outage and they didn’t know there was a backup system. They said they could not rent anything out.

Rating:

1.0

The experience was awful to say the least. The representative that I dealt with was not friendly nor professional he didn’t give me his name and when I asked for it he said “I’m the U-Haul guy that works here that’s all you need to know” 0 out of 10 would not recommend

Rating:

5.0

Very helpful and courteous employees at this location!

Rating:

1.0

Employees rude and disrespectful. Promotions advertised online were false

Rating:

1.0

...

Rating:

5.0

Excellent rental at the location. The people there are great to work with and extremely helpful!

Rating:

5.0

I want to Thank the young lady for always smiling and communicating politely to me. Never had any problems. When I go through my things to decorate my house, want to get a smaller space to store what I have for seasonal.

Rating:

5.0

Good job U-Haul 👍🏾

Rating:

1.0

Stop needing a credit card just to rent the cheapest (best) option but make it easy to get the more expensive stuff,in no way shape or form should that be a thing,also the vehicles arent in the best shape either,Truck i had had a problem staying straight (and staying on the road)When i could get it to drive straight the steering wheel would be way off to the left but your going straight(bad alignment),steer clear from this place they suck!!!

Rating:

5.0

The attendant on duty was superb!!!! Exactly what I needed when I needed it

Rating:

3.0

Took 1 hour to check out . The young man was definitely untrained as they were on FaceTime with their boss the whole time . I don’t really have a problem with that . My issue was the automation that kept sending me messages that I didn’t get my rental ( even though I did ) Couple that when I finally got the trailer , he was unable to hook it up to my vehicle … so I stepped in and hooked it up … A lot of nuisance things . Probably annoyed because the last time I used you , y’all had issues with the system then too . Time is money . Yall should have only charged me a day or some kind of discount . This isn’t to say I won’t be a customer … because if I am in need I will be reaching out to you … I just wish yall would do better

Rating:

5.0

nothing, my experience was great.

Rating:

5.0

Nothing great service

Rating:

5.0

Everything went smooth, we were very happy.

Rating:

5.0

The manager was super nice, she is always helpful and her employees are always helpful, we come in at least 2-3 times a week for propane and I also purchase propane at least once a week for myself

Rating:

5.0

Excellent service

Rating:

5.0

N/A

Rating:

1.0

Over charged me work on communication with customers

Rating:

5.0

The tow dolly that I rented is in the need of updated rachets to tie down the front tires. The staff was excellent and courteous.

Rating:

5.0

The people at this location went way out of their way to help me out as there was no reservation or in nothing was ready as it was supposed to be they went out of their way to help me and got me a storage unit fantastic people fantastic facility.

Rating:

1.0

They try changing me for stuff more than wat should be

Rating:

5.0

I don’t know of anything you can do to improve for the next customer. Everyone was friendly and professional. They responded to my needs and concerns. I was very pleased with the way I was treated.

Rating:

1.0

Truck barely could break and the alignment was done by a Neanderthal.

Rating:

5.0

Great service and helpful staff !

Rating:

4.0

Nothing it was very easy and friendly worker

Rating:

5.0

I believe that I spoke with Kimberly when I called and she was Amazing! Great Customer Service! I will be calling her back for any needs in the future!

Rating:

3.0

U-haul ran me around the block trying to pick up, but once I finally got to this location it was good.

Rating:

5.0

Very good drop off location. Everything went smoothly.

Rating:

5.0

Real good folks here. Very helpful to this hurricane evacuee. UHaul is storing some of my salvaged stuff in a U-Box in FL Great service.Thanks.

Rating:

5.0

The reason I rented a truck from UHaul was to deliver Hurricane Helene relief supplies. I wanted to rent a truck from my hometown in Gadsden and drop it off in or near Asheville, NC after I made the delivery. Renting the truck was no problem. The manager in Gadsden was extremely helpful and even donated some boxes for the trip. The issue that I had was being able to determine where, in or near Asheville, that I could return the truck. I had to make 4-6 phone calls to UHaul before I could determine a drop off location. Apparently, UHaul centers do not have the ability to make that determination. I think that UHaul should do something to ease this situation for future customers. In the end, I was able to drop the truck off at the Sweeten Creek Road location in Asheville. The manager there was also very helpful. I have rented UHaul trucks for many many years to move my personal furniture, my kids furniture, and other peoples' belongings, and now, to make a trip of disaster relief materials for those in need in Asheville, North Carolina after the devastation wrought by Hurricane Helene. I have always had a good experience renting from UHaul. Keep up the good work!

Rating:

5.0

EXPERIENCE IN GADSDEN, AL WAS AWESOME!!! KIMBERLY HELPED US TREMENDOUSLY!!! SHE IS AN ASSET TO YOUR COMPANY!!!

Rating:

4.0

Although my experience involved damage to my possessions due to damage to an outer wall I was impressed with the management and how they handled the situation. The manager was very professional and vital in resolving the claim with the insurance company. I thank her for her assistance and appreciate all her attention to the matter.

Rating:

5.0

Thank You and Keep Up The Good Work !!! -Rick-

Rating:

5.0

Kim was great. She helped me into bigger unit and ive came back twice for trucks. Great service . -melissa c

Rating:

5.0

I did not interact with personnel. Returned equipment after location hours. Easy to drop off equipment.

Rating:

4.0

I called the Uhaul customer service number to reserve a 20' truck for my recent move from TN to AL. I was elated to hear that a climate controlled storage unit was available with my first month's rent free at the drop off location I had chosen to return the truck. Upon arrival to the Uhaul location in Gadsden, I was greeted by Kimberly and another Uhaul associate. Kimberly was such a huge help to me and I am so thankful to her and for all that she did to help me during this stressful time. However, upon unloading the truck, I quickly realized that the climate controlled units are not very "climate controlled" at all. The thermostat read 85 degrees on this particular day for the inside temperature and was set on 75 degrees. I was very disappointed to know that my belongings were going to have to stay in such hot conditions and I will be expected to pay $30 more than other climate controlled units in this area. I wanted and needed a climate controlled unit before moving back to AL and I also wanted and needed this unit to protect my family pictures, candles, children's toys, and vintage furniture. Now, I am very concerned that my belongings are going to deteriorate while being exposed to such hot conditions over a long period of time. It has been extremely hot outside lately in AL but that should make it even cooler inside the storage units. There is not even a hint of cool fresh air when you enter the climate controlled storage area. I was under the impression that climate controlled storage should be maintained between 70 to 75 degrees year round, hot or cold. I only wish I could have known about this issue before hand as this would have made a huge impact on my final decision about where I rented a climate controlled storage unit.

Rating:

5.0

Not a thing the staff was awesome and very knowledgeable.

Rating:

3.0

All cup holders had some kind of liquid in them. All tire pressures were off. Had to upload my drivers license. I ask for counter service

Rating:

5.0

The business transaction was great. I wouldn't suggest any changes, at the moment.

Rating:

1.0

My son Daniel Geary recently had passed away. I had informed you of this however you continued on with contacting me about his storage unit we had already previously cleaned out. I asked you to please let me grieve in peace over my son and look at you now sending me these surveys and all these text messages still ! I will put a very big law suit against Uhaul now for this I promise !

Rating:

5.0

The staff at U-Haul was so supportive and kind. I could not have gotten better service from anyone else. I will highly recommend U-Haul to anyone. 💯💯💯😍😍 I moved in on July 17th and out July 27th.

Rating:

5.0

Excellent help! Thanks for the excellent customer service.

Rating:

1.0

Haley and “trainee” were very uneducated and told many lies. Manager called the police (some never showed up, she was on the phone, speaker phone ant that) and we still don’t understand why. TERRIBLE TERRIBLE TERRIBLE! However, she did try to correct it when we got there the next day by removing a “late fee” off of our account but money was NEVER the issue. Because of this issue that occurred I closed my storage, my mom will be removing her storage and closing her account today and my sister will be doing the same! I’ve been using this uhaul location for years but never again!

Rating:

4.0

Change Oil soon light was on. Customer shouldn’t have to worry about whether Van might fail. Also bright lights wouldn’t stay on without holding handle.

Rating:

5.0

Drop off was quick and easy.

Rating:

2.0

The trailer had a light that was out, had not been checked before my scheduled arrival. The manager said it was probably a lose wire and attempted to fix, however they couldn’t get the cover off the light. She called another U-Haul location, and sent me there to get a trailer. She told them I was in a hurry. I was frustrated that I had made a reservation and no one checked the equipment before I arrived.

Rating:

3.0

I've had the unit 10years. While the staff is excellent always giving prompt, professionally & courteous service I'm very dissatisfied in the rate of increase for my storage over the years. Granted the staff is great but there was NO NEED for the PRICE GOUGHING that Uhaul did. Especially after COVID.... I'll NEVER do storage with UHAUL AGAIN!!!!!!

Rating:

1.0

I am a very frequent customer of your services and I rented a truck and they left me stranded three times making me wait super long for the repair service and then in the final repair they took away my trailer leaving me stranded on a highway without caring what happened it was the worst experience ever.

Rating:

5.0

All was very well

Rating:

5.0

Be SURE equipment actually is available at the originally scheduled location

Rating:

5.0

My experience with U-Haul was a great one. The manager, Kimberly, was very professional but personal and the truck was ready at my pick up time.

Rating:

3.0

Better and complete instructions, i.e. I was not informed to ck vehicle damage before leaving. Some of us don't look at our cell phones constantly.

Rating:

4.0

The only thing I disagree with is I paid for a month use and had my stuff moved out in 6 days. It would be nice if you gave refunds of days not used.

Rating:

5.0

Hailey did an amazing job. She needs to be appreciated and commended for her hard work

Rating:

1.0

When I picked up the trailer, the kid was checking his phone more than he was helping me. He also did not do a walk around of the trailer. When I returned it, he had me back the trailer on the side of the building. Again he’s waving me back and looking at his phone. He never looked up. A young girl came out and yelled for me to stop. If she hadn’t come out, I would have hit the building. It’s sad all you can do is hire people like that.

Rating:

5.0

The truck did well but leg room is designed for a short person. I just had knee replacement surgery and my knee hurt from beginning to end.

Rating:

5.0

Kimberly at the Kyle Street location is just awesome! She’s alway pleasant and helpful.

Rating:

5.0

This is my third time in the past two years to deal with Kimberly, the Manager — she is AWESOME!!!

Rating:

1.0

My thing’s were stolen out of unit that’s inside the building unfortunately they failed to do anything about it!

Rating:

1.0

The rental was made in my name but wasn’t me making the rental someone was allowed to use my information without my consent or permission

Rating:

4.0

Checking in was very slow, one person working the desk. Checking out took far too long, the individual assisting me was not very customer focused and very slow.

Rating:

4.0

Just keep Customer Service at the top of your list of priorities.

Rating:

5.0

Great Service

Rating:

3.0

The 2 female employees that I spoke to when renting the truck and when I picked it up were great! The truck was dirty when I got in. The gas incorrect. They corrected the gas. Got into the truck after loading and the air conditioner wouldn’t work. It finally came on in small short bursts but when I took the truck back it wasn’t blowing at all. The guy who came out to check the truck in didn’t speak and took his very slow sweet time. He didn’t really even look up from his phone and I just hoped he was doing something to check the truck in. I showed him the air and he did not say a word. I asked the manager’s name and he said it so low I had to ask him to repeat it. They went inside so after a minute, I followed them in. He handed me a new receipt. No one has reached out about the air being broken. I suggest you try a different location.

Rating:

1.0

Idiot employee didn’t explain return process. Moron

Rating:

5.0

Great customer service!

Rating:

5.0

No advice

Rating:

5.0

Staff was professional and friendly.

Rating:

5.0

Kim's awesome salesman she was very helpful sweet young lady

Rating:

5.0

None

Rating:

5.0

I truly think y'all have the best staff at Uhaul of Gadsden !;Brandon is an awesome manager! Along with his workers! Norbit and Diego! They are the best young fellas! Thumbs up to these guys and Uhaul of Gadsden! ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐

Rating:

5.0

Diego on Kyle Avenue in Gadsden was awesome!! He was so helpful! Thank you!

Rating:

5.0

The guy at the counter was so helpful he was very busy but he managed to get everyone taken care of in a polite manner

Rating:

1.0

My Unit has water damage from top to bottom always when it rains ,I thought I would be ok walking on the floor. I went in to get some things on 30th of August 2023. As I turned to leave my leg was going through the floor up stairs in my Unit. I grabbed for the ladder to get me out.

Rating:

1.0

I was assigned a storage unit online that was not empty or available. The door was locked and I had to walk 1/4 mile to the office to get an employee to unlock the door. She dis and we found other's belongings inside. We had to walk 1/4 mile back to the office to find an available unit. The 1/4 mile back to.oir vehicle to relocate to the new unit. The new unit had a malfunctioning slide mechanism that required a hammer to open and close. The online move in process is broken and cost me time and a lot of extra steps.

Rating:

1.0

The staff was rude and. Harassing when I questioned my 2 year contract stipulations. I was tempted to file a restraining order against your staff, Norburt due to tone and threats which his manager simply walked away.

Rating:

5.0

I was completely satisfied with my service the employees was great they was overwhelming I have no complaints and I definitely would use them again and I will refer others I will tell everybody because I Am so satisfied I had my grandkids with me they gave them the little toy box trucks U-Haul trucks the blue Banks and I'm just overwhelming and completely satisfied the way they treated my grandkids I had with me thank you U-Haul for all you done and all you do

Rating:

5.0

Very nice man in the front

Rating:

5.0

Great service and clean environment and nice with great attitude

Rating:

3.0

The door was very weak and off track on 519, the rate increased twice in one year. Had two storage units both increased.

Rating:

5.0

I only left for financial reasons. I will continue to recommend U-Haul to everyone I know for their storage needs.

Rating:

3.0

Did not realize my stuff could not be accessed 24/7 and the gate would be locked at a certain time. Storage unit is in a mud hole /pool of water so it made for miserable unload not to mention hard to maneuver 26 ft U haul in and out with out hitting buildings. However the ladies checking me in were very courteous!

Rating:

5.0

Excellent customer service

Rating:

5.0

Lali and Brandon had all the answers to my questions. They were professional, courteous and knowledgeable. I would recommend this facility to everyone I know!

Rating:

2.0

My property was damaged due to water, rust and mold. The entire unit leaked. And when reaching out to management for assistance with my deductible to file a claim I get a text message to just file a claim. This made my move extra stressful and time consuming because I still have to assess all the damage to keep stakes and property.

Rating:

4.0

Should be able to provide a ramp at all locations

Rating:

2.0

Too expensive and awful access.

Rating:

5.0

Good service all the way around.

Rating:

4.0

The customer service is wonderful. I can't get past the odor and there isn't any lights installed inside the storage units.

Rating:

3.0

Hated climbing up the stairs but overall plenty of storage space well lit and convenient

Rating:

5.0

Mr. Cude was very helpful

Rating:

1.0

I had a rat in my storage unit and it ate through my couch and pooped over every little thing I had in there and my recliner somehow got molded. This is the second time my furniture has gotten messed up in a U-Haul and it'll be the last. I don't plan on ever using them again.

Rating:

4.0

There's old stale smell ,when you enter inside storage units.

Rating:

3.0

I would have given this facility a higher rating, but I did not have a good experience on my last visit to the facility. I'm over 60 and have issues going up and down stairs. I had a locker that I had to use rolling stairs to get into the locker. I asked 2 young workers if they could help me. I needed a little extra muscle to help me with the 2 containers I had in the locker. All they did was look at each other and say nothing. Needless to say I didn't get any help. I do hope those 2 enjoyed their lunch. I could understand if it goes against company policy to help, but they could at least have said something instead for just looking at each other. They too will be older one day and I hope they will have someone help them when they ask for help.

Rating:

5.0

The help I received was phenomenal. Brandon was so awesome, kind and patient while helping me get set up with the two units I had reserved, and also while I was turning in the trailer I had rented.

Rating:

5.0

Very nice and professional

Rating:

5.0

They have been wonderful to me and all the staff are great

Rating:

1.0

I was very disappointed with my experience with uhaul when I was trying to move my items out I was charge a extra month even though I paid the month already. When I came to unload my items I was told to just let me know when you are done nothing about I had only one day to get my items out of storage even though I had already paid the month & was moving items out early. I will never use uhaul for storage ever again. I will also tell everyone I know what they did very unprofessional.

Rating:

5.0

Probably one of the best ones I've ever been to. Definitely in the top 10 of the many locations.

Rating:

4.0

I couldn't get in because I thought the code would be on my paper work....so I was locked out. The time was more than 30 minutes waiting on phone so the closing time was ten. My fault for arriving without first checking for positive entry

Rating:

3.0

Failed to get a usable key card to access the interior storage units. Staff said the system must have been slow and should be active later...

Rating:

2.0

Have not moved in, only reserved 2 months before I need it. Web Reservation System is REALLY BAD. Extremely Poor information to uhaul polices presented. I reserved it for 2 months out. Took my information and confirmed the reservation, but didnt book the storage unit and make it unavailable for someone else. Called customer service and the agent was not helpful. Spoke to manager and cleared things up. We'll see.

Rating:

2.0

The main complaint I have is that the storage unit was hard to access. I had to use portable stairs and climb up to the storage. This is very dangerous for older people. I didn’t know that it would be so hard to load and unload the storage unit. I wish that I would have been told so that I could have found another place to store things. I had to hire younger people to load and unload due to the danger of climbing the stairs.

Rating:

5.0

I love this U-Haul

Rating:

5.0

Very friendly and helpful

Rating:

5.0

Great employees

Rating:

4.0

Bad driveway conditions to my storage unit building E. Huge potholes....

Rating:

5.0

I love the environment

Rating:

1.0

My storage unit was infested with a rat that ate, made a nest in, and died in my things. Many of my things were damaged from the rat and unsalvageable due to the unsanitary nature of this animal. The storage unit also leaked and I ended up with water damage of my shelving and a few boxes. After going through the insurance that I paid for they only offered me $400 for the damages that amounted to several thousand dollars. I had a terrible experience with the storage unit and all of that damage was done in just a month and a half.

Rating:

2.0

The staff was all very helpful and were amazing. The storage facility was not climate controlled. It was way to hot to store anything of value in the unit. There were no lights anywhere to help moving in the unit. The building needed work done to be safe again.

Rating:

5.0

Staff always friendly and helpful.

Rating:

5.0

Thank u for all the help and friendliness and a safe trip

Rating:

5.0

Thank you for everything

Rating:

3.0

The staff was awesome. Very very helpful. But the storage unit was disgraceful. I had a 26’ van body unit. It seems like it leaked a little. There were rat poison/traps permanently installed. When I got my items out of storage we found a huge dead rat in one of our wardrobe boxes. Once again…loved the service, but next time I’ll look for a nicer facility.

Rating:

4.0

The lady who was there when we told her we had emptied the building on July 14, 2021, was not nice at all. She helped us but it seemed like she didn't want to.

Rating:

1.0

We found the unit online but called and spoke with a rep to actually book it. At no point did she tell me the unit was 10 feet off the ground. It was not a traditional storage unit but a “locker” not at ground level. It was not described that way on the web either. When we drove 30 min to get to it and load my son’s dorm room stuff to store for the summer there was no way we could load it having to carry it up a rolling metal staircase that would not even sit flush against the wall. We were able to get a refund but we had to scramble to find another option near his out of state university. The only thing we could find was an hour in the opposite direction and nearly twice the cost.

Rating:

2.0

I was renting a indoor climate control storage unit with the recommended insurance. When I went to clean out the unit my wooden furniture had mold on it, there were two traps but in the unit by staffers for pest control. However I saw were a rodent had been on my things, because of his foot prints and scratches on my table. I'm very disappointed with the service.

Rating:

5.0

Very helpful

Rating:

3.0

Needs better lighting

Rating:

5.0

Just wanna say thanks to the man that was working that morning I can in thanks so much

Rating:

3.0

Great location and friendly staff, I only rated average/ and not recommend to friends due to pricing. Way too high fee for a storage unit. I called around and every other facility was cheaper. I did use U-Haul because it was so close to my then home. U-Haul has always been great just pricing is a bit high!!

Rating:

4.0

A great company for the public moving service

Rating:

5.0

Manager gives good service and staff was helpful as well.

Rating:

3.0

Staff could have been more informative about your key to lock on storage when I got unit but instead he lashed out at my wife about not returning it and in front of a line of coustomers very rude.

Rating:

5.0

Good

Rating:

2.0

There is a fee things that I wasn't pleased with First the inconveniences of the two lock system to customers. Second the new hires need to be well trained about company policy. Because if I knew tw

Rating:

5.0

I really appreciate the staff they were helpful and so nice I was always greeted with a smile...

Rating:

2.0

The staff was great, friendly, helpful. The facility is old, very clean however our unit was on the 2nd floor, no elevator, you have to cart your items up 3 ramps to get to your locker, killer.

Rating:

4.0

Staff was friendly and helpful.

Rating:

5.0

I will definitely use UHAUL again

Rating:

5.0

Staff was very helpful

Rating:

5.0

I will be back as soon as I need another one

Rating:

5.0

Rented a climate controlled unit and it was clean, affordable, and accessible. Staff was always helpful and friendly. I would rent from UHaul again if needing a storage unit.

Rating:

1.0

They lie a lot

Rating:

5.0

They were very helpful and courteous

Rating:

3.0

Employees don’t communicate. My account was taken out of the system and lock was put on storage without contacting me.

Rating:

3.0

The clerk forgot to take my name off the rental when I finalized my rental before the next billing cycle and still got billed for the following month.

Rating:

1.0

This location keeps debiting my account even after I have closed both storage boxes. I cannot get anyone to call me back from that store either. This is ridiculous.

Rating:

5.0

Great storage facility.

Rating:

5.0

no problems