Customer Reviews for U-Haul Moving & Storage of Gadsden

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Gadsden

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Mark J. on

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Anthony M. on

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Evan was amazing. Wonderful service

John H. on

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Albert B. on

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Emmanuel B. on

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Milton R. on

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Sometimes understaffed but overall very professional.

Sandra C. on

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The wind noise in this truck is pretty extreme. I was able to slam the driver's side door and help some, but that door doesn't close exactly right with the normal amount of force. Even pulling it hard didn't bring the noise level down to more tolerable by much. Over all, it was a positive experience. Just giving you a little something to improve on.

Terrance W. on

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Paul B. on

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Jonathan N. on

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Very professional and curtious

Lance B. on

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Rickey R. on

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I was well pleased with the service that I received please keep up the good work and I will use your company again

Kennith B. on

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I picked the trailer up I had the Gadsden store install a ball on my bumper and between the time I left Gadsden and home tje ball came lose 4 times i had nothing to tighten it with. This is a problem.

Jeremy S. on

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Bryan P. on

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Manager gives good service and staff was helpful as well.

SCHRONDA M. on

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Give me my money that I did not authorize uhaul to get you was over charged and uhaul is still charging my bank account since November 8,2019.

Tanya E. on

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Amber J. on

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Excellent customer service!! I didn’t have to wait and my equipment was ready and waiting for me when I got there.

Harshad P. on

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Quincey F. on

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Make sure the mileage is correct before you let a customer drive off In it

William M. on

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JOSH D. on

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Kevin D. on

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Nicole S. on

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The salesperson had the truck in the back of the building with several other trucks,it made it had to get out of there

weldon J. on

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We are retired military,and have moved numerous times over the years,and I have used Uhaul 42 years,and this was the worse equipment I have ever,ever used,it should have never been allowed for long distance moves,it's a dangerous truck, I was left in a bind,we picked up a truck the same size last week for our move from Gadsden Al to Macon Georgia,the truck was as I expected and worth the money,very clean,good condition ,the only problem was they put down the wrong mileage on the paper and my wife didn't catch it,So I request another truck this weekend from the same place expecting the same quality truck,We were pushed for time,and to get there and see this piece of crap was unbelievable!!,my wife did the paperwork while I went to pick up the loading crew,to come back and see this dirty ,wrecked up,scratched up truck, pissed me off over $300 for a piece of unsafe junk,I drove better trucks in Iraq,Kuwait, Germany and Korea that was shot up,blown up and just drove to hell and back that looked and drove better.I took the truck so I could do the move because we had a schedule,and time was something we did not have,it drove ok the 3 miles from Uhaul to my home,But when I got onto the highway,The truck was all over the place the wheel has so much play in it,that you have to keep the steering wheel moving from left to right continuously while over 55mph just to try and keep it on the road,we were stopped twice by two separate State Patrol Officers, because they thought I was a impaired driver,until they walked around the truck and check the steering wheel themselves,and Georgia Patrol was not going to let me continue on the highway,and I did talk to road service after 25 miles she was nice,but couldn't help me.and then having to put 42.8 gallons of gas to start!!!I could go on but why!! It's time to change

Nicole L. on

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Larry W. on

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Staff could have been more informative about your key to lock on storage when I got unit but instead he lashed out at my wife about not returning it and in front of a line of coustomers very rude.

David L. on

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JAMES R M. on

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Tonya H. on

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Always have the best out come wth this location

Edgar F. on

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Good

Robert G. on

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Nikki T. on

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They charged me for two days when I rented the equipment for less than 24 hours (wasn't even close). Before departing, I made sure of the return time (with the General Manager) and they still messed it up. I went into the location to clear it up, and they told me to come back again the next day. What an inconvenience. This is not the 1st incident with this location - every time there is a problem. I try not to go there!!

Chad S. on

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I was moving some furniture for family, and I chose to not use the main Uhaul center in my home town Vestavia instead to use the lcoal store in Gadsden due to a bad experience in Vestavia. The pick up went smooth and then when i returned yesterday they had an issue with the scanner to process the return. Bobby the employee working last night told me he would take care of it first thing monday morning and call me when it was complete. He called me this morning at 8am to let me know it was complete and finished processing the payment and return. Customer service is why i did not use the Vestavia location, and the Gadsden store and Bobby specifically went above and beyond. So often these days customer service lacks so much, so it was extremely satisfying to have such a high level of service provided by the Gadsden store.

Christoper S. on

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Only problem was not with pick up or drop off. We headed down Friday afternoon stopped to eat at restaurant 30 min from destination. We noticed as we unlocked truck tail lights on trailor would not work brake lights yes trailor lights no. Showed the guy when I dropped trailor wires looked as if they had been patched together. Other than that it was awesome

Nicholas H. on

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Desiree M. on

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brenda L. on

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Meisa J. on

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There is a fee things that I wasn't pleased with First the inconveniences of the two lock system to customers. Second the new hires need to be well trained about company policy. Because if I knew tw

Frank F. on

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Great experience. Employees were very professional and helpful.

Robert C. on

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Christopher S. on

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Nothing they did an amazing job

Leonard D. on

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Darlene H. on

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kemely J. on

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Not a thing!

Allyson B. on

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Emanuel J. on

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Was overcharged, my phone would not let me load uhaul to turn in dropped it off the night before and needed to be at uhaul at 7am but store didnt open til 9am... way overcharged by 30$ bunch of liars and cheats

Emily T. on

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I took pictures of the gas gauge before and after and he charge me for gas that I didn't use. I'm sending the times pictures to corporate.

Nicole S. on

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Manager, did a excellent job !

Robert H. on

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Customer did not leave a comment.

paulita K. on

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I really appreciate the staff they were helpful and so nice I was always greeted with a smile...

adam T. on

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Teremce rude. Tried to charge me extra miles when it was uhaul sending me 20 miles out of the way to return truck to a completely different location

Mark P. on

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Young lady was really nice and prompt

Denis P. on

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The staff was great, friendly, helpful. The facility is old, very clean however our unit was on the 2nd floor, no elevator, you have to cart your items up 3 ramps to get to your locker, killer.

Joseph B. on

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Michael H. on

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Everything was fine.

Chad G. on

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This wasn't my original pickup location. The original location did not have the trailer I had reserved, and could not have cared less that I had to deal with the hassle of finding a new location. Terrible service overall, but the folks at the second location where I got my trailer were great. Not happy with UHaul at the moment.

Joyce M. on

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My experience was very good no complaints

Donna L. on

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No improvement needed.

Barry H. on

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Kelli T. on

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jon B. on

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Dawn D. on

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My debit card was used for a $100 deposit. I was told that if I didn't use the $100, it would go back on my card. I returned the van earlier than expected, and used less than my estimated miles. So, my total was $36.??, I was told by the clerk that the money would be credited to my card shortly. It's now over 12 hours and it's still not there.

Gregory C. on

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Beth D. on

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Staff was friendly and helpful.

Kelvin K. on

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Keep doing the same great job! I received outstanding customer service. The trailer was properly hitched for me, checked for functioning lighting then unhitched for me upon return. All of the staff were very plesent to deal with. Thank you for a great experience!

Spencer W. on

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Upon attempting to return vehicle, I walked in the lobby and 2 other customers sated they had been waiting 20 minutes and no one was present. Note said they were on the property and to use radio, no one answered radio. The lobby was wide open and unattended for more that 30 minutes (someone could have stolen something) . I left truck and key so my ride could get back to work. Came back about 30 minutes later, a lady was there and was checking in my truck. I used a total of 16 miles, and put a gallon back in the tank, but was still charge $10.80 for not returning full(HAD PICTURE AND PAPERWORK SHOWING IT WAS NOT FULL WHEN I RENTED) lady said all I can go by is what our system said.I Just said never mind having already wasted an hour and left. Will not use this location again

Danny H. on

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The young lady that checked me back in did an excellent job. She knew her stuff and she was very professional.

Stephen N. on

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Friendly customer service people,Who go out of their way to please customers. Highly recommended this location.

Brandon C. on

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Terrance was a pleasure to do business with. Made the return quick and easily. Highly recommend to anyone needing moving or storage services.

Karen l. on

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I will definitely use UHAUL again

Sam P. on

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Truck was dirty inside with dirt outside windows dirty mud caked on exhaust pipe

Rodney O. on

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William L. on

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Elizabeth P. on

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None

jUSTTICE J. on

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STERLING C. on

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Ed H. on

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Staff was very helpful

misty g. on

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I will be back as soon as I need another one

GARY A. on

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GARY A. on

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Philip J. on

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Ac didn't work, truck over heated multiple times, the dolly holder didn't work and broke during my drive and they charged me for using the dolly I didn't even use and still charged me full price for a truck that wasn't even mechanically safe

Milton R. on

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Terrence is a good guy.

toni G. on

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ginger D. on

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I was not present for drop off but there were no complaints except it was the wrong location.

Chad B. on

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Lied about my return and was slow

JAMES R M. on

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Customer did not leave a comment.

darryl m. on

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Rented a climate controlled unit and it was clean, affordable, and accessible. Staff was always helpful and friendly. I would rent from UHaul again if needing a storage unit.

Susan J. on

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I originally reserved a UHaul van through my online account. When I arrived to pick it up, I was told they didn’t have a van. I was on a strict time schedule. We were able to rent a 10ft truck thank goodness. There should be a way to fix the online services where if the van is not available, that you’re unable to click on it to reserve it. Other than that, services were great!

JONATHAN S. on

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We dropped off at 3:00 am, so we used the remote 24/7 web site to close the contract. Didn't see anyone.

Bobby J. on

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Everything was great.

Travis M. on

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Laura Q. on

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Nothing jimmy was very nice this was the third time I’ve used this facility also clean and people are extremely nice

Todd S. on

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Truck had broken glass in the back and a dirty floor. Otherwise, everything was a normal uhaul experience.

John C. on

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Customer service took care of an incorrect bill with no hassle. Wonderful to work with!

timothy B. on

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Latasha C. on

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They lie a lot

michael H. on

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Had trouble finding the employ when i got there. The day u returned the truck it was raining and had said i was 45 min to late and he had to charge me another day. I didn't out 16 miles on the truchvand played 125.00 Going to get another truck in the morning . But not from there. Thank you MKH

MICHAEL W. on

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The man who helped me was very professional and knowledgable. He got me everything I needed quickly and brought the truck around for me. I would highly recommend using them because of him.

Ed H. on

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They were very helpful and courteous

Steve Y. on

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Wes S. on

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Gilbert C. on

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Good job

clifford F. on

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heather M. on

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Wes M. on

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I spend well over $10,000.00 a year with your company. They charged me for an extra day, When we turn the truck in at 7AM. I am just disappointed getting nickel and dimed when I send yall so much biz. I have owned a moving and storage biz for 24 years. I have easily paid over $175,000.00. Not happy!

Janet B. on

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Harold N. on

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proud to see hometown people like these excellent

desiree p. on

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Employees don’t communicate. My account was taken out of the system and lock was put on storage without contacting me.

April H. on

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John G. on

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Was sent a confirmation for pick up via text for 10am. I called and asked if I could pick up any earlier than 10am because I needed to load up and drive 3hrs. They told me they could do 9am. I got to the location 5min til 9am and no one ever showed up. I left at 9:50am and still had not seen anyone and the manager could not be reached. There were other customers waiting with me for the same amount of time. When I decided to leave there were 4 other customers waiting.

LEDORIA G. on

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The clerk forgot to take my name off the rental when I finalized my rental before the next billing cycle and still got billed for the following month.

Mark B. on

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This location keeps debiting my account even after I have closed both storage boxes. I cannot get anyone to call me back from that store either. This is ridiculous.

TOM A. on

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Ted J. on

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Clerk was very helpful and courteous.

DANNY F. on

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Do a better job with your call in customer service

Randall I. on

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Great storage facility.

GARY A. on

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no problems

andrea s. on

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No good, the worst, thumbs down, very unhappy, will not repeat will not ever use your again, will not recamened your services to no one else, but will report you to the BBB!