Customer Reviews for U-Haul Moving & Storage of Gadsden

1303 reviews

1707 Kyle Ave   Gadsden, AL 35901
(Across from the baseball park)

(256) 543-9502

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(256) 543-9502

1707 Kyle Ave
Gadsden, AL 35901
(Across from the baseball park)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The staff was friendly and professional. They had all the supplies needed as well as a large selection of vehicles/trailers.

ERIN W. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY L. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
4.0

The lady who was there when we told her we had emptied the building on July 14, 2021, was not nice at all. She helped us but it seemed like she didn't want to.

Melissa A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMUEL H. 
Rating:
4.0

Customer did not leave a comment.

Anthony C. 
Rating:
3.0

My mileage was supposed to be .59 a mile instead of .79 a mile, if this isn't fixed then I want be renting again. Look at my record every time .59 a mile. I am loyal renter, you will be loosing a good customer. Thank you

Randy R. 
Rating:
5.0

Customer did not leave a comment.

ANN C. 
Rating:
5.0

Customer did not leave a comment.

FREAD W. 
Rating:
4.0

Clean your vehicles before renting them again

BILLY C. 
Rating:
5.0

Brandon, the manager, was very nice and worked to get us what we needed.

JAMIE H. 
Rating:
5.0

Customer did not leave a comment.

jasmine B. 
Rating:
5.0

Customer did not leave a comment.

Donna D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexandre S. 
Rating:
1.0

We found the unit online but called and spoke with a rep to actually book it. At no point did she tell me the unit was 10 feet off the ground. It was not a traditional storage unit but a “locker” not at ground level. It was not described that way on the web either. When we drove 30 min to get to it and load my son’s dorm room stuff to store for the summer there was no way we could load it having to carry it up a rolling metal staircase that would not even sit flush against the wall. We were able to get a refund but we had to scramble to find another option near his out of state university. The only thing we could find was an hour in the opposite direction and nearly twice the cost.

Brandon H.  |  Online Move In 
Rating:
5.0

Ask if the customers wants all those furniture pads. I had to return all but 2, I did not know they U Haul was sending them. The only bad thing about both Ocoee and the Gadsden U Haul is that i could never get anyone at U Haul to answer the Phone. a service answered the phone once and put me back on hold to find someone to help me. I never Heard from Her again. So I had to drive up to both places almost every time I needed to Speak to Them which were in the next town in both states, Alabama and Florida. Once I went and talk to a person, everyone were very Polite and Helpful. If I ever have to over again, I will be using U Haul again. Which I Hope to never have to Move again. Thank You All.

rhonda K. 
Rating:
5.0

Customer did not leave a comment.

REBECCA W. 
Rating:
5.0

Customer did not leave a comment.

Linda J. 
Rating:
3.0

Using Uhaul and Ubox was the worst experience ever. We needed storage for a month so had to use Ubox to move from Birmingham to Gadsden. One box didn't make the shipment and it took at least 10 different calls and HOURS on the phone to finally find someone that knew what they were taking about. Your central scheduling had NO idea what they were talking about and then said that their supervisor was the only one that could fix our issue and she ended up being off for 4 days. FINALLY got to someone named Justin who was able to merge contract and make sure shipment was where it needed to go and lined up delivery of boxes. It is also entirely frustrating when you need the services of Uhaul, Ubox and MovingHelp. These services are offered together yet apparently each system is its own, so no one knows what's going on and will not help you. I had one person from uhaul originally help me with scheduling movinghelp, but then when I called to schedule movinghelp for unloading, I kept getting everyone saying that I needed to go online and do it because they had no access and couldn't do it (even though I had just previously had someone do it for me on the phone). Your customer service is AWFUL and I would NEVER recommend you to anyone. When you call to speak to someone at Uhaul, you stay on hold forever before anyone will even pick up. THANK GOODNESS the movers that we booked through Movinghelp were great because I don't know if I could have handled any more stress than what I already experienced through Uhaul. If PODS were offered in this area, I would have cancelled everything at the beginning and used them because our experience was awful from start to finish (except for the 3 people who I happened upon that tried to help as they could) and the movers with Movinghelp.

CARCIE G. 
Rating:
4.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

asheanna c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keverth C.  |  Overall Experience 
Rating:
5.0

Trying to get a live Person on the phone at either of the U-Haul Stes was just about Impossible. Waited for a Rep for more than 30 mins. every time, I finally had to go up to the place in Person in Florida and in Alabama. but People were very nice once you talk to them.

rhonda K. 
Rating:
5.0

I believe this is a well run Uhaul location. I've never had any problems and am able to get the equipment I need real easy. Most other locations need to use this one as an example.

TERRANCE C. 
Rating:
5.0

Customer did not leave a comment.

Eric N. 
Rating:
5.0

Customer did not leave a comment.

Evette J.  |  Overall Experience 
Rating:
4.0

The company's phone system needs some serious improvements. I called every number I could find online, both local & toll free. I remained on hold for 30-45 minutes each time. When I was finally able to talk to someone they told me they thought this issue had been fixed...it's not. So annoying. This was beyond the location's control. It appears to be a company wide phone system issue. Other than this, everything went well.

PENNY D. 
Rating:
5.0

Thank you for such great equipment and service!

TERRANCE C. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
4.0

Customer did not leave a comment.

EDWIN T. 
Rating:
5.0

Excellent experience.

John H. 
Rating:
5.0

Customer did not leave a comment.

LORRETTA J. 
Rating:
5.0

Brandon gave exceptional customer service.

TABITHA B. 
Rating:
5.0

Customer did not leave a comment.

JAMES R M. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH W. 
Rating:
5.0

I don't know if you do this but finding a product that sanitizes the trucks from Covid .

Arthur P. 
Rating:
5.0

Customer did not leave a comment.

Priscilla D. 
Rating:
3.0

Customer did not leave a comment.

JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Terri Braun's . Was very sweet and very good at her job . She was so helpful with what we needed ! She was very polite very respectful and very helpful .. thank you God Bless

MARY E. 
Rating:
5.0

The rental agent was courteous and very helpful!

Tommy C. 
Rating:
5.0

Customer did not leave a comment.

Tameka W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alanna B.  |  First Impressions 
Rating:
3.0

The meter on the CSR app was different from what my initial paperwork, resulting in my putting more gas than I originally had. In the end, I was out of money. The CSR tried to help, however, I feel as though it still did not compensate the amount of the extra gas I put in the uhaul based upon what she stated was needed.

THERESA R. 
Rating:
5.0

Customer did not leave a comment.

LAURE H. 
Rating:
4.0

Customer did not leave a comment.

Rodney A. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY H. 
Rating:
4.0

Customer did not leave a comment.

NATHANIEL C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly J. 
Rating:
3.0

Just a few days late and my wife was threatened by the worker saying the truck would be reported stolen. Evwn though we were in touch daily with them. Very hateful service will not go back

TIFFANY B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Customer did not leave a comment.

LETITIA L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BETH J. 
Rating:
5.0

Nothing you were poor professional and on time. Ty

William P. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
3.0

Not any different than any other Uhaul rental store.

David H. 
Rating:
2.0

I was renting a indoor climate control storage unit with the recommended insurance. When I went to clean out the unit my wooden furniture had mold on it, there were two traps but in the unit by staffers for pest control. However I saw were a rodent had been on my things, because of his foot prints and scratches on my table. I'm very disappointed with the service.

Natasha J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Nothing

Sabrina A. 
Rating:
4.0

Customer did not leave a comment.

cynthia n.  |  Overall Experience 
Rating:
5.0

Very helpful

LETITIA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Customer did not leave a comment.

PAUL S. 
Rating:
5.0

Customer did not leave a comment.

Candi B. 
Rating:
5.0

Edward Higgins was amazing and went above and beyond! Thanks for making my night better bud!

Terrami C. 
Rating:
5.0

Brandon, the manager at the Kyle Av location in Gadsden, AL, has totally transformed this location into one with great customer service. Actually, it's the first time any Uhaul employee has provided this kind of great customer service. Thank you, Brandon, for making my move day a pleasant one.

Teresa B. 
Rating:
5.0

Is perfect everything.!

Jose Z. 
Rating:
5.0

Customer did not leave a comment.

Bertha P. 
Rating:
5.0

A very good transaction. Vehicle was very clean, personnel very good to work with. Definitely will use this location again. I have used this location many times in the past. Very pleased!

Rafe B. 
Rating:
5.0

Great customer service. Went above and beyond making sure we were taking care of. Very professional.

Samuel J. 
Rating:
5.0

Rented from location 4 times always pleasant experience.

MAURICE M. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Great service

ANTHONY A. 
Rating:
4.0

Customer did not leave a comment.

Kenneth R. 
Rating:
5.0

Customer did not leave a comment.

debra H. 
Rating:
5.0

I shall use this location when a need UHAUL equipment again The employee when I pick up the truck and the one when I drop off, were great

Robert K. 
Rating:
5.0

Customer did not leave a comment.

Tyson B. 
Rating:
5.0

Again, friendly and helpful.

Anthony H. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

KRYSTAL W. 
Rating:
5.0

Customer did not leave a comment.

Kimberly K. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

Richard E. 
Rating:
3.0

Be sure to have everything in truck ready for pick up. I had to remind them to get my pads and then they did not give me enough. I had to drive back down to get the rest of the pads.

John J. 
Rating:
5.0

Customer did not leave a comment.

matt K. 
Rating:
5.0

The person who I turned in the truck to was very kind and caring

VIOLET P. 
Rating:
5.0

Customer did not leave a comment.

Christopher F. 
Rating:
4.0

Customer did not leave a comment.

dennis P. 
Rating:
4.0

Customer did not leave a comment.

THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

Teresa S. 
Rating:
4.0

Didn't care that I picked truck up dirty, still charged me and told me to take it up with billing.

Tammy R. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

ORSOLA t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
4.0

Customer did not leave a comment.

NAOMI S. 
Rating:
4.0

All went well from reservation to return. Thank you

Ronald P. 
Rating:
5.0

Nothing service was great ??.

Maurice M. 
Rating:
5.0

Customer did not leave a comment.

John F. 
Rating:
5.0

Awesome crew!

Shawana K. 
Rating:
3.0

Needs better lighting

Misty W.  |  Overall Experience 
Rating:
3.0

Have a little more help available to complete the rental.

Stephen K. 
Rating:
3.0

Tires weren't well maintained. I had a blowout while carrying 1/5 of the rated load.

Kevin D. 
Rating:
2.0

The girl working just said leave it and she will just email me the receipt. I got the receipt and was charged $17.88 for fuel. Right before I pulled in I put $38.00 in tank which put it right back where it was when I picked it up

Amy W. 
Rating:
5.0

Very nice customer service and support a very pleasant experience from start to return will rent again and again Thanks Uhaul the Best Rentals!

KENNETH M. 
Rating:
5.0

Offer an hourly rate if only needed for a few hours.

ANGEL C. 
Rating:
4.0

Customer did not leave a comment.

DARRYL W. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
3.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Everything was excellent

Martin B. 
Rating:
3.0

Customer did not leave a comment.

Mechelle C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barry W. 
Rating:
5.0

Nice people and good service.

J G. 
Rating:
5.0

Just wanna say thanks to the man that was working that morning I can in thanks so much

crystal c.  |  First Impressions 
Rating:
3.0

Great location and friendly staff, I only rated average/ and not recommend to friends due to pricing. Way too high fee for a storage unit. I called around and every other facility was cheaper. I did use U-Haul because it was so close to my then home. U-Haul has always been great just pricing is a bit high!!

Brian W.  |  Overall Experience 
Rating:
4.0

A great company for the public moving service

William N.  |  First Impressions 
Rating:
5.0

Manager gives good service and staff was helpful as well.

Bryan P.  |  Overall Experience 
Rating:
3.0

Staff could have been more informative about your key to lock on storage when I got unit but instead he lashed out at my wife about not returning it and in front of a line of coustomers very rude.

Larry W.  |  Overall Experience 
Rating:
5.0

Good

Edgar F.  |  Overall Experience 
Rating:
2.0

There is a fee things that I wasn't pleased with First the inconveniences of the two lock system to customers. Second the new hires need to be well trained about company policy. Because if I knew tw

Meisa J.  |  Overall Experience 
Rating:
5.0

I really appreciate the staff they were helpful and so nice I was always greeted with a smile...

paulita K.  |  Overall Experience 
Rating:
2.0

The staff was great, friendly, helpful. The facility is old, very clean however our unit was on the 2nd floor, no elevator, you have to cart your items up 3 ramps to get to your locker, killer.

Denis P.  |  First Impressions 
Rating:
4.0

Staff was friendly and helpful.

Beth D.  |  Overall Experience 
Rating:
5.0

I will definitely use UHAUL again

Karen l.  |  Overall Experience 
Rating:
5.0

Staff was very helpful

Ed H.  |  Overall Experience 
Rating:
5.0

I will be back as soon as I need another one

misty g.  |  Overall Experience 
Rating:
5.0

Rented a climate controlled unit and it was clean, affordable, and accessible. Staff was always helpful and friendly. I would rent from UHaul again if needing a storage unit.

darryl m.  |  Overall Experience 
Rating:
1.0

They lie a lot

Latasha C.  |  Overall Experience 
Rating:
5.0

They were very helpful and courteous

Ed H.  |  First Impressions 
Rating:
3.0

Employees don’t communicate. My account was taken out of the system and lock was put on storage without contacting me.

desiree p.  |  First Impressions 
Rating:
3.0

The clerk forgot to take my name off the rental when I finalized my rental before the next billing cycle and still got billed for the following month.

LEDORIA G.  |  Overall Experience 
Rating:
1.0

This location keeps debiting my account even after I have closed both storage boxes. I cannot get anyone to call me back from that store either. This is ridiculous.

Mark B.  |  Overall Experience 
Rating:
5.0

Great storage facility.

Randall I.  |  Overall Experience 
No reviews have been submitted for this location.

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