Customer Reviews for U-Haul Moving & Storage of Gadsden

1,453 reviews

1707 Kyle Ave   Gadsden, AL 35901
(Across from the baseball park)

(256) 543-9502

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(256) 543-9502

1707 Kyle Ave
Gadsden, AL 35901
(Across from the baseball park)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

GOOD LOCATION AND SERVICE

James B. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

johnny C. 
Rating:
5.0

Customer did not leave a comment.

Alice K. 
Rating:
4.0

Customer did not leave a comment.

Samantha C. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

The prices are a little misleading. The ad says one thing and the total is a good bit higher by the end of it, which I'm sure you're completely aware of. Overall it is still a good value I would just be more transparent with the customer. The staff I interacted with were great and friendly. The location was clean and the truck was in good condition.

Nathan T. 
Rating:
4.0

Notify of key difference in trucks like no ramp on 10ft

MICHAEL C. 
Rating:
5.0

Customer did not leave a comment.

CARLOUS B. 
Rating:
4.0

Customer did not leave a comment.

traci S. 
Rating:
3.0

When we checked the Uhaul back in, the pre-trip mileage was showing almost full, but that was incorrect and was trying to charge us $150 extra dollars for fuel. I had a copy of my receipt and was able to prove that we brought the uhaul back actually overfull from what we received it. It was finally corrected to the correct level

demario H. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Check out was efficient, easy.

David E. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
1.0

These containers shipped on 4-20 rather than the promise of 4-10 as per the email rec'd 4-7 - I lost an additional $675 in moving expenses because of this late delivery - Need a response from someone who Cares - 570 899 1790

Guy K. 
Rating:
5.0

Customer did not leave a comment.

KELLEY D. 
Rating:
5.0

Customer did not leave a comment.

tom B. 
Rating:
5.0

Great service with ease of use. Perfect transaction.

Benjamin M. 
Rating:
3.0

Have one point of contact to call for questions or concerns. After leaving California, when I needed assistance often I'd get transferred to another representative who said they were not the right contact person and I'd get transferred again and again.

Christine P. 
Rating:
4.0

Customer did not leave a comment.

Tiffany K. 
Rating:
5.0

Customer did not leave a comment.

Brian E. 
Rating:
5.0

Great customer service, have rented here before and I'm sure I will again

Robert O. 
Rating:
5.0

These folks awesome

Glenn L. 
Rating:
4.0

Don't like the hand trucks and blainkets in truck. Takes up space we need to load.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

JAMES R M. 
Rating:
5.0

Customer did not leave a comment.

RebeccaV E. 
Rating:
5.0

Quick and easy drop off.

JAYmE N. 
Rating:
5.0

Probably one of the best ones I've ever been to. Definitely in the top 10 of the many locations.

Jeremiah M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph V. 
Rating:
4.0

Customer did not leave a comment.

Zaylen S. 
Rating:
1.0

Close the location

Darius E. 
Rating:
5.0

Customer did not leave a comment.

Lauro V. 
Rating:
5.0

Customer did not leave a comment.

Andrew H. 
Rating:
4.0

I couldn't get in because I thought the code would be on my paper work....so I was locked out. The time was more than 30 minutes waiting on phone so the closing time was ten. My fault for arriving without first checking for positive entry

felecia d.  |  First Impressions 
Rating:
5.0

⭐⭐⭐⭐⭐Lauren Baker is amazing at her job, she was very informative and knowledgeable. It was a smooth process from start to finish, we will definitely return to this location.

CHRISTIAN H. 
Rating:
5.0

Always the best equipment and nicest employees!

DENNIS P. 
Rating:
5.0

Customer did not leave a comment.

THOMAS G. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
3.0

Failed to get a usable key card to access the interior storage units. Staff said the system must have been slow and should be active later...

Keely K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUDY G. 
Rating:
4.0

Customer did not leave a comment.

MARTHA C. 
Rating:
5.0

The best customer service I've had at a Uhaul. Norbert was excellent. I'll definitely use this location again.

COREY M. 
Rating:
5.0

Best people I have ever met

SHEENA D. 
Rating:
2.0

Customer did not leave a comment.

KIMBERLY L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERYL M. 
Rating:
2.0

The on duty agent had his wife and kids on speaker phone the entire time we were conducting our business. The credit card machine didnt work properly..

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA B. 
Rating:
3.0

Parking lot has very few parking spaces out front and the asphalt is cracked and needs repair.

Brian B. 
Rating:
5.0

Customer did not leave a comment.

ARTASA M. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN B. 
Rating:
2.0

Have not moved in, only reserved 2 months before I need it. Web Reservation System is REALLY BAD. Extremely Poor information to uhaul polices presented. I reserved it for 2 months out. Took my information and confirmed the reservation, but didnt book the storage unit and make it unavailable for someone else. Called customer service and the agent was not helpful. Spoke to manager and cleared things up. We'll see.

BRUCE U.  |  First Impressions 
Rating:
5.0

Great service

REBECCA W. 
Rating:
5.0

Customer did not leave a comment.

TERRY H. 
Rating:
5.0

Customer did not leave a comment.

MARK N. 
Rating:
5.0

Customer did not leave a comment.

lakeishA W.  |  First Impressions 
Rating:
2.0

The main complaint I have is that the storage unit was hard to access. I had to use portable stairs and climb up to the storage. This is very dangerous for older people. I didn’t know that it would be so hard to load and unload the storage unit. I wish that I would have been told so that I could have found another place to store things. I had to hire younger people to load and unload due to the danger of climbing the stairs.

deborah g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUDY W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARRION R. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY T. 
Rating:
5.0

Customer did not leave a comment.

Katherine D.  |  First Impressions 
Rating:
5.0

The lady that helped us was fantastic! She was very friendly, helpful, and professional. She seemed happy to help. It is refreshing to go to a place of business, and have kind and friendly workers.

MARK S. 
Rating:
1.0

Customer did not leave a comment.

WILLIEMAE T. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
3.0

Customer did not leave a comment.

Walter W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry E. 
Rating:
5.0

I love this U-Haul

Mary E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARY M.  |  Overall Experience 
Rating:
3.0

Let me verify my rental over the phone when there is no internet!

Noah J. 
Rating:
4.0

Customer did not leave a comment.

tangela r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PERSEPHONE B. 
Rating:
5.0

Very friendly and helpful

JUDY W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALANNA P. 
Rating:
5.0

Very friendly staff. Easy to find and easy to drop off equipment. The staff was very helpful. I wish I had gotten their names so that they could be recognized for their service. It was a young black man (appeared to be in his 30's) and a young black woman (very attractive).

Harold W. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
4.0

Customer did not leave a comment.

Marvellus P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

VINCENT P. 
Rating:
5.0

Great employees

Jeremiah M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEANNA D. 
Rating:
5.0

Great customer service, agent was very friendly and knowledgeable.

LUIS S. 
Rating:
5.0

Great job by people that weren't robots. They could tell I had to put effort into cleaning the damm dirty truck based on the pics I showed them. At least they appreciated the work a d didn't threaten to charge me more money.

Timothy B. 
Rating:
5.0

Customer did not leave a comment.

KAREN G. 
Rating:
5.0

Customer did not leave a comment.

ALANNA P. 
Rating:
4.0

The young lady that was my customer service representative was very polite and courteous and attentive to my needs. She went out of her way to get me the vehicle I needed and the day I needed it. It was a pleasant experience doing business with her at this location. Whatever they're paying her isn't enough. She was covered up with customers and it never phased her. She took it all in stride as if it were just another day at work

ANTHONY W. 
Rating:
5.0

Customer did not leave a comment.

Thomas J. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
2.0

Customer did not leave a comment.

Donneisha W.  |  Overall Experience 
Rating:
3.0

Need more employees. One person trying to do everything won't work.

JUSTIN J. 
Rating:
4.0

Customer did not leave a comment.

JIMIA B.  |  Overall Experience 
Rating:
4.0

Bad driveway conditions to my storage unit building E. Huge potholes....

Jennifer M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RICHARD A. 
Rating:
5.0

Could have had a more friendly and helpful experience.

JOHN S. 
Rating:
5.0

This is a U-Haul store. That's all they do. They are good at it. If you want great service, this is the place to go.

Willis K. 
Rating:
4.0

The lady was fast, efficient, and very friendly. We were put of there in 10 minutes.

Nancy T. 
Rating:
5.0

Customer did not leave a comment.

MARCIA F. 
Rating:
3.0

Make everyone be on same page about what is being done.

Terri L. 
Rating:
5.0

Customer did not leave a comment.

carol C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KARL R. 
Rating:
5.0

Check in/Pickup was efficient the attendant (a lady, don't recall her name) was very nice and knowledgeable. Return the trailer was also very easy, and staff on duty were very prompt.

PHILLIP T. 
Rating:
5.0

Customer did not leave a comment.

Jordan G. 
Rating:
5.0

Make sure that the windshield wipers work properly because had to stop my trip and it took me 25 hours for a 14-hour trip

Pamela M. 
Rating:
5.0

Customer did not leave a comment.

STEVEN B. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
3.0

My only complaint was that my reservation was for 9am and theirs location didn't even open up until 9:15 which caused there to be a late start to my day, then I had done everything online (mobile checking) expecting a no contact transaction but I had to go into the store, then I had to actually swipe my card 4 times to complete transaction because there was confusion with employees and my original truck was given to another customer, then the clerk had to “find” the key for the truck I was given which again caused a time delay! I didn't leave with truck until after 10 which put me behind my schedule for my day, we were trying to beat the rain for our move!!!!!

JODI L. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

Customer did not leave a comment.

HALEA B. 
Rating:
3.0

Customer did not leave a comment.

TANNER P. 
Rating:
5.0

Customer did not leave a comment.

Erin F. 
Rating:
5.0

Always friendly and easy to deal with!!

Joshua D. 
Rating:
5.0

Customer did not leave a comment.

winifred w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES D. 
Rating:
5.0

Customer did not leave a comment.

carol C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANN C. 
Rating:
3.0

Unorganized (chaotic mess). Dolly not there even though I paid for one & it was suppose to be with my truck. Lady was super busy & having to get things together on top of getting a truck. Was parked in a parking spot but other people parking whoever. Had to get people to move so we could get out. She needed help. People just parking wherever

Vicky S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Tony P. 
Rating:
5.0

Customer did not leave a comment.

Akiba C. 
Rating:
5.0

Customer did not leave a comment.

Candance G. 
Rating:
5.0

Many many mix ups before we got to this location. 1st reservation canceled by uhaul the day before the move(someone decided to keep the rental) In turn, they sent us to a location that was shut down, with a 3 hour delay in pickup, which really held us up.

Tiffany H. 
Rating:
5.0

This location is superb, super nice location!

Stephen M. 
Rating:
5.0

Customer did not leave a comment.

Tancie W.  |  Overall Experience 
Rating:
5.0

I love the environment

Vantenza C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Cedbrina W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRETTON Y. 
Rating:
4.0

Customer did not leave a comment.

Sheneka B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KAREN R. 
Rating:
3.0

Was charge for items I did not use. Handtrucks. I HAVE MY OWN HANDTRUCKS.

VALARIE H. 
Rating:
1.0

My storage unit was infested with a rat that ate, made a nest in, and died in my things. Many of my things were damaged from the rat and unsalvageable due to the unsanitary nature of this animal. The storage unit also leaked and I ended up with water damage of my shelving and a few boxes. After going through the insurance that I paid for they only offered me $400 for the damages that amounted to several thousand dollars. I had a terrible experience with the storage unit and all of that damage was done in just a month and a half.

Natalie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie E.  |  First Impressions 
Rating:
2.0

The staff was all very helpful and were amazing. The storage facility was not climate controlled. It was way to hot to store anything of value in the unit. There were no lights anywhere to help moving in the unit. The building needed work done to be safe again.

Kari C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Wendy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  First Impressions 
Rating:
5.0

Staff always friendly and helpful.

Elizabeth P.  |  Overall Experience 
Rating:
5.0

Thank u for all the help and friendliness and a safe trip

Angela B.  |  First Impressions 
Rating:
5.0

Thank you for everything

laura s.  |  Overall Experience 
Rating:
3.0

The staff was awesome. Very very helpful. But the storage unit was disgraceful. I had a 26’ van body unit. It seems like it leaked a little. There were rat poison/traps permanently installed. When I got my items out of storage we found a huge dead rat in one of our wardrobe boxes. Once again…loved the service, but next time I’ll look for a nicer facility.

james w.  |  Overall Experience 
Rating:
4.0

The lady who was there when we told her we had emptied the building on July 14, 2021, was not nice at all. She helped us but it seemed like she didn't want to.

Melissa A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna D.  |  First Impressions 
Rating:
1.0

We found the unit online but called and spoke with a rep to actually book it. At no point did she tell me the unit was 10 feet off the ground. It was not a traditional storage unit but a “locker” not at ground level. It was not described that way on the web either. When we drove 30 min to get to it and load my son’s dorm room stuff to store for the summer there was no way we could load it having to carry it up a rolling metal staircase that would not even sit flush against the wall. We were able to get a refund but we had to scramble to find another option near his out of state university. The only thing we could find was an hour in the opposite direction and nearly twice the cost.

Brandon H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

asheanna c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keverth C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evette J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tameka W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alanna B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LETITIA L.  |  Overall Experience 
Rating:
2.0

I was renting a indoor climate control storage unit with the recommended insurance. When I went to clean out the unit my wooden furniture had mold on it, there were two traps but in the unit by staffers for pest control. However I saw were a rodent had been on my things, because of his foot prints and scratches on my table. I'm very disappointed with the service.

Natasha J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cynthia n.  |  Overall Experience 
Rating:
5.0

Very helpful

LETITIA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ORSOLA t.  |  Overall Experience 
Rating:
3.0

Needs better lighting

Misty W.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mechelle C.  |  Overall Experience 
Rating:
5.0

Just wanna say thanks to the man that was working that morning I can in thanks so much

crystal c.  |  First Impressions 
Rating:
3.0

Great location and friendly staff, I only rated average/ and not recommend to friends due to pricing. Way too high fee for a storage unit. I called around and every other facility was cheaper. I did use U-Haul because it was so close to my then home. U-Haul has always been great just pricing is a bit high!!

Brian W.  |  Overall Experience 
Rating:
4.0

A great company for the public moving service

William N.  |  First Impressions 
Rating:
5.0

Manager gives good service and staff was helpful as well.

Bryan P.  |  Overall Experience 
Rating:
3.0

Staff could have been more informative about your key to lock on storage when I got unit but instead he lashed out at my wife about not returning it and in front of a line of coustomers very rude.

Larry W.  |  Overall Experience 
Rating:
5.0

Good

Edgar F.  |  Overall Experience 
Rating:
2.0

There is a fee things that I wasn't pleased with First the inconveniences of the two lock system to customers. Second the new hires need to be well trained about company policy. Because if I knew tw

Meisa J.  |  Overall Experience 
Rating:
5.0

I really appreciate the staff they were helpful and so nice I was always greeted with a smile...

paulita K.  |  Overall Experience 
Rating:
2.0

The staff was great, friendly, helpful. The facility is old, very clean however our unit was on the 2nd floor, no elevator, you have to cart your items up 3 ramps to get to your locker, killer.

Denis P.  |  First Impressions 
Rating:
4.0

Staff was friendly and helpful.

Beth D.  |  Overall Experience 
Rating:
5.0

I will definitely use UHAUL again

Karen l.  |  Overall Experience 
Rating:
5.0

Staff was very helpful

Ed H.  |  Overall Experience 
Rating:
5.0

I will be back as soon as I need another one

misty g.  |  Overall Experience 
Rating:
5.0

Rented a climate controlled unit and it was clean, affordable, and accessible. Staff was always helpful and friendly. I would rent from UHaul again if needing a storage unit.

darryl m.  |  Overall Experience 
Rating:
1.0

They lie a lot

Latasha C.  |  Overall Experience 
Rating:
5.0

They were very helpful and courteous

Ed H.  |  First Impressions 
Rating:
3.0

Employees don’t communicate. My account was taken out of the system and lock was put on storage without contacting me.

desiree p.  |  First Impressions 
Rating:
3.0

The clerk forgot to take my name off the rental when I finalized my rental before the next billing cycle and still got billed for the following month.

LEDORIA G.  |  Overall Experience 
Rating:
1.0

This location keeps debiting my account even after I have closed both storage boxes. I cannot get anyone to call me back from that store either. This is ridiculous.

Mark B.  |  Overall Experience 
Rating:
5.0

Great storage facility.

Randall I.  |  Overall Experience 
Rating:
5.0

no problems

GARY A.  |  Overall Experience 
Rating:
1.0

No good, the worst, thumbs down, very unhappy, will not repeat will not ever use your again, will not recamened your services to no one else, but will report you to the BBB!

andrea s.  |  Overall Experience 
No reviews have been submitted for this location.

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