Just a few days late and my wife was threatened by the worker saying the truck would be reported stolen. Evwn though we were in touch daily with them. Very hateful service will not go backTIFFANY B.
U-Haul Moving & Storage of Gadsden
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.David M.
Customer did not leave a comment.LETITIA L. | Overall Experience
Customer did not leave a comment.BETH J.
Nothing you were poor professional and on time. TyWilliam P.
Customer did not leave a comment.Thomas B.
Not any different than any other Uhaul rental store.David H.
I was renting a indoor climate control storage unit with the recommended insurance. When I went to clean out the unit my wooden furniture had mold on it, there were two traps but in the unit by staffers for pest control. However I saw were a rodent had been on my things, because of his foot prints and scratches on my table. I'm very disappointed with the service.Natasha J. | Overall Experience
Customer did not leave a comment.William H.
Customer did not leave a comment.cynthia n. | Overall Experience
Very helpfulLETITIA L. | First Impressions
Customer did not leave a comment.Michael N.
Customer did not leave a comment.PAUL S.
Customer did not leave a comment.Candi B.
Edward Higgins was amazing and went above and beyond! Thanks for making my night better bud!Terrami C.
Brandon, the manager at the Kyle Av location in Gadsden, AL, has totally transformed this location into one with great customer service. Actually, it's the first time any Uhaul employee has provided this kind of great customer service. Thank you, Brandon, for making my move day a pleasant one.Teresa B.
Is perfect everything.!Jose Z.
Customer did not leave a comment.Bertha P.
A very good transaction. Vehicle was very clean, personnel very good to work with. Definitely will use this location again. I have used this location many times in the past. Very pleased!Rafe B.
Great customer service. Went above and beyond making sure we were taking care of. Very professional.Samuel J.
Rented from location 4 times always pleasant experience.MAURICE M.
Customer did not leave a comment.ANGELA M.
Customer did not leave a comment.William J.
Customer did not leave a comment.Thomas A.
Great serviceANTHONY A.
Customer did not leave a comment.Kenneth R.
Customer did not leave a comment.debra H.
I shall use this location when a need UHAUL equipment again The employee when I pick up the truck and the one when I drop off, were greatRobert K.
Customer did not leave a comment.Tyson B.
Again, friendly and helpful.Anthony H.
Customer did not leave a comment.David C.
Customer did not leave a comment.KRYSTAL W.
Customer did not leave a comment.Kimberly K.
Customer did not leave a comment.David W.
Customer did not leave a comment.Richard E.
Be sure to have everything in truck ready for pick up. I had to remind them to get my pads and then they did not give me enough. I had to drive back down to get the rest of the pads.John J.
Customer did not leave a comment.matt K.
The person who I turned in the truck to was very kind and caringVIOLET P.
Customer did not leave a comment.Christopher F.
Customer did not leave a comment.dennis P.
Customer did not leave a comment.THOMAS W.
Customer did not leave a comment.Teresa S.
Didn't care that I picked truck up dirty, still charged me and told me to take it up with billing.Tammy R.
Customer did not leave a comment.Jacob M.
Customer did not leave a comment.Kenneth W.
Customer did not leave a comment.ORSOLA t. | Overall Experience
Customer did not leave a comment.MICHAEL S.
Customer did not leave a comment.NAOMI S.
All went well from reservation to return. Thank youRonald P.
Nothing service was great ??.Maurice M.
Customer did not leave a comment.John F.
Awesome crew!Shawana K.
Needs better lightingMisty W. | Overall Experience
Have a little more help available to complete the rental.Stephen K.
Tires weren't well maintained. I had a blowout while carrying 1/5 of the rated load.Kevin D.
The girl working just said leave it and she will just email me the receipt. I got the receipt and was charged $17.88 for fuel. Right before I pulled in I put $38.00 in tank which put it right back where it was when I picked it upAmy W.
Very nice customer service and support a very pleasant experience from start to return will rent again and again Thanks Uhaul the Best Rentals!KENNETH M.
Offer an hourly rate if only needed for a few hours.ANGEL C.
Customer did not leave a comment.DARRYL W.
Customer did not leave a comment.Kenneth S.
Customer did not leave a comment.James B.
Everything was excellentMartin B.
Customer did not leave a comment.Mechelle C. | Overall Experience
Customer did not leave a comment.Barry W.
Nice people and good service.J G.
Great people and great serviceThomas H.
Customer did not leave a comment.Joseph H.
Upon my equipment return, there was only one female employee working. She was there alone and having many issues with the system. Between dealing with the system and irritated customers, I can tell the employee was overwhelmed. I could do nothing but feel sorry for her because the only help she had was over the phone. She had to maintain the front counter, help customers with their storage units, and also do the equipment/truck inspections by herself. For a business as busy as this, I don't believe having one employee at a location is appropriate. I do commend the employee for her professionalism and her patience with the amount of customers and responsibilities that she had.Quadiva J.
Customer did not leave a comment.Brian R.
Customer did not leave a comment.Dutchess M.
Customer did not leave a comment.Bennett H.
Just wanna say thanks to the man that was working that morning I can in thanks so muchcrystal c. | First Impressions
Great location and friendly staff, I only rated average/ and not recommend to friends due to pricing. Way too high fee for a storage unit. I called around and every other facility was cheaper. I did use U-Haul because it was so close to my then home. U-Haul has always been great just pricing is a bit high!!Brian W. | Overall Experience
Customer did not leave a comment.January G.
It was very easyBrandon K.
Best U-Haul experience ever!Thomas H.
Very friendly professional Service - good experienceMark T.
Customer did not leave a comment.cleve F.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.Robert I.
Customer did not leave a comment.Dakota W.
I was checked in and out very quickly had no problems renting a u haul this store practiced social distancing wellTravaughn D.
When someone calls to make a reservation, they should be told that it is .99 cents a mile extra. So my less than $30 a day turned in to over $200!!! I am not happy with that. I could have made 5 trips and it would have been cheaper than that.Danetta M.
A great company for the public moving serviceWilliam N. | First Impressions
Customer did not leave a comment.Melody H.
The truck was clean but the door broke when I raised it. The cable came off and we had to tie the door down. The staff were very nice and accommodating.Glenn B.
Everything was good until I received an email saying I was late on rent for a storage container I no longer was using. They fixed the error, but I was not happy to wake up to someone telling me I owed rent, and that I was delinquent so I owed late fees. When I emailed back that I emptied my container weeks ago, they had to go back to check it was empty even though I already a receipt for it. They emailed the exact same kind of receipt that I got when I emptied to prove they cleared it in the computer. So I'm a little confused as to why it wasn't cleared the first time. My stuff all arrived perfectly in tact and very quickly. I was happy with the amount of space, amount of padding to protect my stuff, and the amount of time it took to transport. I would definitely use this service and recommend it to anyone moving a long distance! It is significantly cheaper than PODs and just as good in my opinion. I understand computer mistakes happen, but I am very adamant about my bills, so the delinquent payment thing just really bothered me. That's the only reason I give less than 5 stars. Otherwise, top notch service. Thanks!Rachelle F.
Customer did not leave a comment.Prentiss S.
Worst experience I have ever had at any location. I am regular guest and I will never use this location again.Trisa C.
Customer did not leave a comment.James B.
Poor serviceJerimichael I.
My U Box arrived early! I was impressed. Thank you!Rachelle F.
Customer did not leave a comment.CODY M.
Great serviceTimothy Glenn D.
The location that I was changed to on Forrest Ave in Gadsden had a plug in the tire of the car hauler. Not a safe unit for a one way out of state haul.Mark M.
Did you work today at the drop off point was good no complaintsRichard E.
Customer did not leave a comment.Mark J.
Evan was amazing. Wonderful serviceAnthony M.
Customer did not leave a comment.John H.
Customer did not leave a comment.Albert B.
Customer did not leave a comment.Emmanuel B.
Sometimes understaffed but overall very professional.Milton R.
The wind noise in this truck is pretty extreme. I was able to slam the driver's side door and help some, but that door doesn't close exactly right with the normal amount of force. Even pulling it hard didn't bring the noise level down to more tolerable by much. Over all, it was a positive experience. Just giving you a little something to improve on.Sandra C.
Customer did not leave a comment.Terrance W.
Customer did not leave a comment.Paul B.
Very professional and curtiousJonathan N.
Customer did not leave a comment.Lance B.
I was well pleased with the service that I received please keep up the good work and I will use your company againRickey R.
Manager gives good service and staff was helpful as well.Bryan P. | Overall Experience
Staff could have been more informative about your key to lock on storage when I got unit but instead he lashed out at my wife about not returning it and in front of a line of coustomers very rude.Larry W. | Overall Experience
GoodEdgar F. | Overall Experience
There is a fee things that I wasn't pleased with First the inconveniences of the two lock system to customers. Second the new hires need to be well trained about company policy. Because if I knew twMeisa J. | Overall Experience
I really appreciate the staff they were helpful and so nice I was always greeted with a smile...paulita K. | Overall Experience
The staff was great, friendly, helpful. The facility is old, very clean however our unit was on the 2nd floor, no elevator, you have to cart your items up 3 ramps to get to your locker, killer.Denis P. | First Impressions
Staff was friendly and helpful.Beth D. | Overall Experience
I will definitely use UHAUL againKaren l. | Overall Experience
Staff was very helpfulEd H. | Overall Experience
I will be back as soon as I need another onemisty g. | Overall Experience
Rented a climate controlled unit and it was clean, affordable, and accessible. Staff was always helpful and friendly. I would rent from UHaul again if needing a storage unit.darryl m. | Overall Experience
They lie a lotLatasha C. | Overall Experience
They were very helpful and courteousEd H. | First Impressions
Employees don’t communicate. My account was taken out of the system and lock was put on storage without contacting me.desiree p. | First Impressions
The clerk forgot to take my name off the rental when I finalized my rental before the next billing cycle and still got billed for the following month.LEDORIA G. | Overall Experience
This location keeps debiting my account even after I have closed both storage boxes. I cannot get anyone to call me back from that store either. This is ridiculous.Mark B. | Overall Experience
Great storage facility.Randall I. | Overall Experience
no problemsGARY A. | Overall Experience
No good, the worst, thumbs down, very unhappy, will not repeat will not ever use your again, will not recamened your services to no one else, but will report you to the BBB!andrea s. | Overall Experience
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