Customer Reviews for U-Haul Moving & Storage of Gainesville

2014 reviews

4821 NW 6th St   Gainesville, FL 32609
(Near 84 Lumber)

(352) 415-8437

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(352) 415-8437

4821 NW 6th St
Gainesville, FL 32609
(Near 84 Lumber)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Service representative was very helpful during online reservation, pick-up and drop-off.

Ralph H. 
Rating:
5.0

Super easy to drop off. In, out, and on our way in under 5 minutes. Pretty impressed there. Help was very friendly as well.

JAY B. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
4.0

Customer did not leave a comment.

Gabriella T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TYLER R. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Very large and clean, friendly staff. Great shop!

Moss C. 
Rating:
5.0

The line was very long, I expected a quicker check out since I paid in advance, had the uhaul app but I still had to wait in line for 15 minutes

WAYNE D. 
Rating:
4.0

AlWe

Angela M.  |  Overall Experience 
Rating:
5.0

Helpful and quick . No problems. Just what u want in a return. Love that place off NE 6th.

Steve S. 
Rating:
5.0

Best customer service experience ever! Ebony was wonderful

WILBUR C. 
Rating:
5.0

Clean, knowledgeable and great service.

david M. 
Rating:
4.0

Customer did not leave a comment.

Leslie A. 
Rating:
5.0

Customer did not leave a comment.

FERNANDO R. 
Rating:
3.0

Customer did not leave a comment.

cynthia w.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and answered whatever questions I had. I will return to this location the next time I need to rent a truck.

STEVEN W. 
Rating:
5.0

Customer did not leave a comment.

Todd C. 
Rating:
5.0

Very helpful and quick

TODD C. 
Rating:
5.0

Customer did not leave a comment.

ERICH Z. 
Rating:
5.0

Alex, at the above location, saved the day for me after the U-Haul center at which I'd reserved my trailer (Midgard Self-Storage Newberry) dropped the ball. I arrived at Midgard early on June 5th in order to be the first customer since I had people waiting to help me load/unload at both ends of my move. Everything went great until they hooked up the trailer, at which point they said the lights didn't work, and they didn't have another trailer. THE KICKER: They'd tried to rent that trailer the day before and the lights didn't work then either, but rather than find/fix what was wrong, or notify me of a problem in time to make other arrangements, they just assumed it was a fault with the tow vehicle wiring. So I'm stressed, but stay calm, as they find another trailer halfway across Gainesville. I'm running way late at this point, but Alex is expecting me, gets me hooked up quickly, and does everything he can to make things as right as possible. So, super-high praise for Alex and U-Haul Moving and Storage of Gainesville, but Midgard should have been far more proactive in dealing with a defective trailer.

WESLEY D. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL G. 
Rating:
5.0

Customer did not leave a comment.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

Mark C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PAUL D. 
Rating:
3.0

My complain is really not to the pick up place, rather to the truck. Was a terrible truck with loud whistling noise ( have recording if needed) and passenger side mirror that would not stay adjusted in 5 min. So drove 650 miles with no mirrors in a truck. Almost deadly to do this as changing lane was not safe at all and done blindly. But to make things even worse, after 65 mph, there was a loud whistling noise that could drive any sane person to insane. This is as a minimum immoral to give a truck like this to people and maybe even illegal as it is unsafe vehicle...

Mehrdad T. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
3.0

Customer did not leave a comment.

Markita G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

RODNEY J. 
Rating:
5.0

The employees were very helpful and very polite and caring! You are already stressed out about moving, and they made coming in and renting a moving truck very pleasant!!!

Christopher H. 
Rating:
2.0

Essential info about new changes was not relayed to me, and then I was penalized for it.

LEIF S. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

SO CONVENIENT. CLEAN. BRIGHT! Storage unit was spotless. The flat bed dollies were a game changer!

LISA F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGEL M. 
Rating:
4.0

Facility has ample room for getting trucks and trailers in and out. Staff was helpful and knowledgeable. Location was under staffed the day we arrived to move in. Security appeared to be good.

Stephen H.  |  First Impressions 
Rating:
5.0

Very nice facility. Only disappointment was that we were told we could drop off the trailer at this location even though we had originally scheduled the drop off at a different location. Our contract was not changed and so we were charged a wrong drop off location fee. We were not told there would be a charge until we were in the process of making the drop off.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Excellent customer service and experience

Joseph B. 
Rating:
5.0

The app for check in is totally useless. Got repeated requests for drivers license after entering it. Them when checking in, it kept telling me to re-enter phone number when there is no place to re enter it. Also, all that info is in my account already. Thank goodness they were still open and clerk could finish the check-in. App feels like it is design by a hobbyist, not professional.

MARK D. 
Rating:
3.0

P Make easier access from the rental truck to the storage units that are indoors

MICHAEL F. 
Rating:
5.0

I really like the online option and night drop box.

MARK M. 
Rating:
5.0

Customer did not leave a comment.

MARCIA W. 
Rating:
1.0

The truck did not have cruise control. the truck was dirty, including windshield and interior of cab. the tire pressure was wrong, front right tire had 120 PSI in FL, I was going cross country over the Rocky Mountains! Tire could have exploded if I would not have checked myself. Truck severely pulls to the right and makes funny clonking sounds on the right. didn't feel safe at all. Will use Ryder next time!

Sabine D. 
Rating:
5.0

I love U-Haul. I'm 75 now, and I've been using U-Haul all my life: college to grad school, grad school to post-doc, post-doc to ... well, you get the picture.

CHARLES T. 
Rating:
4.0

The staff rude and unorganized

CHRISTY P. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

Alex was excellent and went out of his way to be courteous and helpful. I will now start coming to the 6th St store because of his assistance.

Ronald T. 
Rating:
5.0

Drive up return was efficient and easy to use. Staff was onsite and moved quickly. Very friendly service. Highly recommended.

JAMES W. 
Rating:
5.0

This facility is great and the employees are friendly and accommodate me every time I have a special request. There is never a long line. Best location I've ever been to.

Christopher B. 
Rating:
5.0

Very helpful

William R. 
Rating:
4.0

Clearer instructions on setting up an account.

CYNTHIA G. 
Rating:
5.0

Every single staff at this location was very nice helpful and with a sense of humor! When I left I had clear understanding of my storage rental and how to gain access to the building and storage I would certainly rent from this location again as well as tell my loves ones and friends

KIM W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

helen F. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Ebony was awesome!! Very positive and upbeat attitude. The place was very clean and organized, and the staff overall were very helpful! Great experience for sure!

MARY M. 
Rating:
3.0

Understaffed. Alignment on cargo van was terrible.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Lily M.  |  First Impressions 
Rating:
5.0

The alarm went off when I opened my unit which scared me but otherwise a perfect move in process.

Andrea E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TONYA N. 
Rating:
5.0

Awesome place. Friendly and professional.

NANCY V. 
Rating:
5.0

A compliment to service rep who rented to me. He listened; recommended a different trailer better suited to the haul. Better pricing. Excellent, responsive, trouble-free rental with easy efficient return.

JACK R. 
Rating:
5.0

Very busy location. Could probably use more help during the busy weekend hours. Very friendly service

Bruce H. 
Rating:
5.0

Alex was great!

Alexandre D. 
Rating:
5.0

Customer did not leave a comment.

Maurice W.  |  Overall Experience 
Rating:
5.0

Jennifer Judd is awesome!!!! and very hospitable. Hope she gets a Raise for excellent customer service

Markita G.  |  First Impressions 
Rating:
2.0

Person attending us stating he was the manager but could not explain to us how the period of rental from May 18th to August 18th was 4 months when the bill stated we were paid through June 17th for the first month. Will speak to corporate when I get home. He should not be in management or working around customers. On a more positive note the storage facility was very clean

Lynda R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen C.  |  Overall Experience 
Rating:
5.0

Friendly staff and all competent and well trained. Great experience over all!!

Yun K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODNESHA M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Wesley K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

William P.  |  Overall Experience 
Rating:
2.0

Nice facility and great staff but was disappointed with two things. Was not pleased to learn that the 10’ x 10’ unit I had preordered was advertised as such but upon opening the unit, it was actually two smaller units with a wall in between—not ideal for large furniture pieces. Was able to switch the two small units to one large one but, after measuring the new unit, the interior was about a foot less than 10’ x 10,’ which is what I’m being charged for every month. Had to move additional belongings into a family member’s house because the space was tighter than advertised. The fact that what’s advertised isn’t what’s sold is very frustrating for both customers and staff who are trying their best to help. Please update marketing materials to accuracy and, when building future facilities, do not sell two split units as “one large unit.” Not sure if I will rent a storage unit from UHAUL again unless I get exactly what I’m paying for. Thank you.

Krystal L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK D.  |  Overall Experience 
Rating:
5.0

The delivery end was excellent, but the initial shipping experience from Pasco Wa., was an absolute nightmare that still hasn't been resolved. Both Austin at the Spokane location, and Jennifer at the Gainesville delivery point are knowledgeable of the situation. Plus I was charged storage for a container that was shipped out prior to the month charged. I thought storage began at the time of delivery and not "during". I tried so many times to contact them to resolve the situation, but the originating location (Pasco, Wa) could never be reached. I even emailed them and never got a response back. I emptied the container in less than a week after it arrived in Gainesville, Fl.. Austin, at the distribution center in Spokane was very helpful and understood my distress over how the shipment was handled from the Washington State end. A month ago he promised a full refund. Initially, I never even received a call that the Ubox was being shipped, I stumbled onto an email saying it was shipped originally on the 3rd of March (I believe) and I went into panic mode to have it held up, but since it had already arrived in Spoken waiting for final shipment, I made it very clear to have it continue on. That's when everything went haywire. I have rented from Uhaul many times in the past in Florida and Washington and have always been happy with the service. But after this insanity I doubt if I will use your services again, unless Austin can follow up on his promise of reimbursement. I'm still very frustrated about the whole ordeal and need to get on with my life. This still drags on. Hope you can understand and amend my situation ....Joshua Brown

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
4.0

Customer did not leave a comment.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

Nancy M.  |  First Impressions 
Rating:
4.0

No problems. Equipment was in good condition.

JERE J. 
Rating:
5.0

Customer did not leave a comment.

TERRENCE J. 
Rating:
5.0

I think his name was Alex but he was a great worker, not only did he handle my transaction well but I saw him handle a very stressed couple in front of me. As a bartender that guy really deflected their stress and got the couple to lighten up with offering solutions and get them a moving tuck. Great employee

Gregory H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Amelia A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob N.  |  First Impressions 
Rating:
5.0

Very knowledgeable and helpful staff. The equipment (cargo van) was in excellent condition and performed quite well.

Mike M. 
Rating:
5.0

Customer did not leave a comment.

Teresa P. 
Rating:
5.0

Agent was very helpful

Thomas W. 
Rating:
5.0

Very knowledgeable and polite, as painless as can be.

SCOTT C. 
Rating:
4.0

Customer did not leave a comment.

Gary G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ELISHA G. 
Rating:
5.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

Super helpful and efficient.

ASHLEY B. 
Rating:
4.0

Everything went great signing up online, got a free lock. I was really pleased to see how clean and well lit the facility is. The free use of the moving carts is an add bonus. The only issue is my passcode doesn't work, so every time I opened my unit it sets off an alarm which turns off after about one second. I asked someone and he said he thought the alarm system is down. But that is something they should tell the new guy or post it somewhere. I did stop by the main office and even though it was graduation day which means alot of people renting trucks, everyone working there was helpful and professional.

Louis G.  |  Online Move In 
Rating:
5.0

Gainesville UHaul was by far one of my better experiences. They we efficient, clean and accommodating to my ETA. Very nice people to work with.

SUE M. 
Rating:
5.0

Ok

Bobby H. 
Rating:
5.0

Customer did not leave a comment.

SHEILA S. 
Rating:
5.0

Customer did not leave a comment.

David k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HUGH M. 
Rating:
5.0

Stay the way you are because you are the best Thank you so much!!

Ari W. 
Rating:
5.0

The nicest and most helpful people I have ever dealt with. Helped solve problems and quickly got me in and out. I will definitely use them again

JOHNJEFFREY M. 
Rating:
5.0

Very friendly and helpful with any questions you my have! They make it easy on a moving day!!!

FRED W. 
Rating:
5.0

Customer did not leave a comment.

Vanessa J. 
Rating:
5.0

Customer did not leave a comment.

Alex F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SERBAN G. 
Rating:
5.0

Excellent customer service. Jennifer rocks

Baxter B. 
Rating:
5.0

Delivery of U-Boxes to more locations. I needed them delivered only 25 miles to a smaller city, but that was not available. Does someone have to live in a BIG city to get this service. Not what I was told when I contracted from California. Disappointed in UHaul for that.

Steven F. 
Rating:
5.0

Exceptional , they were busy but very efficient . Great experience.

Keith V. 
Rating:
3.0

Customer did not leave a comment.

jennifer W. 
Rating:
5.0

Nothing, You have the best you offer at this site.

JAY D. 
Rating:
5.0

Customer did not leave a comment.

DENISHA R. 
Rating:
5.0

Customer did not leave a comment.

MARIA B. 
Rating:
3.0

How to operate the mobile pick up was not clear. Signage would be helpful.

Nicholas T. 
Rating:
5.0

This is the nicest Uhaul ever! They are totally organized, knowledgeable, well trained and helpful. Jennifer Judd's team goes above and beyond expectations!! Thank you so very much Jennifer, Alex, Kevin, Ebony and Leeah for making our experience exceptional!!

DENISE P. 
Rating:
5.0

Customer did not leave a comment.

Mastin R. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

This location is clean and in good order. The Staff was Fantastic and helpful. I really enjoyed working with these folks. Thank You Jay Dalaw

Jay D.  |  Overall Experience 
Rating:
5.0

Very friendly and efficient staff!

Mark H. 
Rating:
5.0

Great quick and friendly service 👍👍

DALE M. 
Rating:
3.0

Too busy to give the best service.

JAMES K. 
Rating:
5.0

As a business nothing employees were knowledgeable and friendly.

THOMAS P. 
Rating:
5.0

Customer did not leave a comment.

ERIC KOOME M. 
Rating:
5.0

Location number 1 in USA nice people good service thank you so much ⭐️⭐️⭐️⭐️⭐️

Ari W. 
Rating:
5.0

Nothing you guys rocked it and made my trip easy.

STEVE S. 
Rating:
4.0

Customer did not leave a comment.

James W. 
Rating:
3.0

Customer did not leave a comment.

Melanie M. 
Rating:
5.0

Customer did not leave a comment.

Ashley O. 
Rating:
5.0

Customer did not leave a comment.

BRIAN R. 
Rating:
5.0

Customer did not leave a comment.

REGGIE P. 
Rating:
5.0

Customer did not leave a comment.

cheryl G. 
Rating:
5.0

Customer did not leave a comment.

Kathy W.  |  Overall Experience 
Rating:
5.0

Jennifer Judd helped us through a very stressful move by making sure we didn’t have to worry about our storage problems. She gave good answers to our questions and offered different solutions that we didn’t think to ask. It will be because of Jennifer Judd that we will use U-Haul again.

PETER P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony W.  |  First Impressions 
Rating:
4.0

Just was charge too much each time of all but all ok,

Diana R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W.  |  First Impressions 
Rating:
5.0

The best Staff, the area was clean and easy to access. Thank You for the fantastic service. JD

Jay D.  |  First Impressions 
Rating:
5.0

Very easy and convenient. I used the one month free from renting a truck and it legitimately cost me $0.00. Will likely use again.

TY N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanperia F.  |  Online Move In 
Rating:
4.0

My experience with the mgr ms Judd was excellent

RUDOLPH S.  |  First Impressions 
Rating:
5.0

there is a reason U-Haul is tops, they can't be beat from getting you in, and getting you out. the crew was friendly, look out for you and helps you out wether in person or on phone. two thumbs up to the crew thay helped me out!!! it looks like i may be a life time customer.

Tabrisha B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trevor D.  |  Overall Experience 
Rating:
5.0

great staff, super clean facility, a tad bit pricey, but for climate control, cant miss.

Tabrisha B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary s.  |  First Impressions 
Rating:
1.0

i never used the storage unit and you keep trying to bill me whats that about i have talked to you four times and i keep getting nowhere. you even sent letters to my deceased friend.

patricia s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelyn C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

John R.  |  First Impressions 
Rating:
3.0

When we checked in the girl that checked us in smelled like a pot factory and my daughter who was waiting with me just looked at me and as we left she also commented about the smell. And another day we went to get some stuff out and her and another employee came from the side of office building and you could smell the pit in the air. One girl was heavy set and the other middle set. The young lady who worked on the weekend was very well mannered and a delightful person she should be the manager.

Thomas P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph s.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JENNETTE E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARTIN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mairi M.  |  First Impressions 
Rating:
5.0

You have the best Staff 👍 in the state. I will never use another storage company. NW 6th St is the best. Your team member Ms Ashley is Great.. Thank You. JD

Jay D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Neil T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yashika C.  |  Overall Experience 
Rating:
5.0

The only thing we had problems with, is getting someone to answer the phone during the week. Some of us do not have access to computers Fortunately, today we do.

jEFFREY B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah S.  |  Overall Experience 
Rating:
4.0

The lady that helped set up the truck rental and storage unit at this location was awesome! She went above and beyond on fixing what would have been a bad experience due to an online truck and storage unit reservation done online, which had wrong address to pick up truck rental. I don't recall her name, but Thank You! for her service.

Joanna V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

randolph w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dorothy W.  |  Overall Experience 
Rating:
3.0

I could never get through to anyone on the phone! I would be on hold for 15-20 minutes, then transferred to a central phone line, the person on the line would be nice but not really able to help me. They said they would forward a message to Gainesville unit to call me. Never got a call. This happened multiple times. Got hung up on while on hold a couple times. Unacceptable. I live in Pensacola. Nice storage unit but someone needs to answer the phone.

Robert T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mike g.  |  Overall Experience 
Rating:
5.0

Just didn't have available locks to buy for storage unit.

Todd S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Whitney D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yusof A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

derek w.  |  Overall Experience 
Rating:
2.0

customers left junk all the time and it was hard for staff to keep up with

Joyce C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph B.  |  Online Move In 
Rating:
5.0

Staff are professional, helpful and hassle free.

oscar a.  |  First Impressions 
Rating:
3.0

My whole experience with uhaul was not great.

Chloe W.  |  Overall Experience 
Rating:
5.0

There were a long line but that wasn’t the staffs fault. I find it very strange that you want people to sign on online and use technology to make it very automated but yet you make it extremely manual when you get there.

james m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stevie P.  |  Online Move In 
Rating:
3.0

Over the last couple of months I have seen this facility go down hill. For 3 days, the trash in the bathroom was over flowing. There was a cup of trash in the elevator and the halls had trash in them as well. This is not a single occurrence. This has been the new norm recently. The staff is super underwhelming as well. Every time I went to the office I was greeted with hufffs and puffs. When I asked for assistance it seemed as if I was requesting the world from them. Just overall not very friendly. I personally will not be using this facility in the future.

Alexandra I.  |  Overall Experience 
Rating:
5.0

Woman who signed me up was knowledgable, friendly, and ready to help me when I had difficulty with the lock. She's a rock star!

Patricia N.  |  First Impressions 
Rating:
5.0

I was amazed at how large clean and comfortable the facility was The staff was great and very helpful we had no problems whatsoever with our move I would recommend this place to anyone who needs to rent a truck and a place to store home goods

Dorothy W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelsey N.  |  Online Move In 
Rating:
5.0

I worked with your representative Nick and he was well versed with all U-Haul products. His professionalism and character are on point! He is the type of employee that is dedicated; and goes above and beyond. If he is not a supervisor or manager then he has what it takes to handle management roles! Give him a raise and praise him on my behalf!

Marvin L.  |  First Impressions 
Rating:
5.0

Your manager, Jennifer works extraordinarily well with staff and customers. She and they set a positive tone of teamwork, helpfulness and competence. They go the extra mile for you. It's a pleasure to do business with you.

Joyce C.  |  First Impressions 
Rating:
5.0

Clean and well kept facility.

YUANA E.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jennifer L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ivan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gary G.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deborah S.  |  First Impressions 
Rating:
5.0

Jennifer Judd is outstanding. She is very knowledgeable and professional. I arrived a day early and she arranged for me to park the truck in a secure location. She went above and beyond with helping me unload my vehicle from the auto transport and disconnecting it from the truck.

BRIAN H.  |  First Impressions 
Rating:
5.0

The guy that helped direct us to the desk and the guy at the desk were awesome!

Emily S.  |  First Impressions 
Rating:
5.0

Good

Jose V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Edmon G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel C.  |  First Impressions 
Rating:
5.0

The staff, service, and facility were all exceptional; I will continue to use this location for my rental and storage needs into the future because the security and cleanliness of the facility are top-tier. Thank you!

Luis A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NORMA C.  |  Overall Experience 
Rating:
5.0

I was wondering if I left my brown poly-wicker end table there? Thanks Ann

ANN R.  |  Overall Experience 
Rating:
5.0

Everything went smoothly and i also got a storage. the staff gave me excellent customer service!

Tandrina P.  |  First Impressions 
Rating:
5.0

No complaints

natalie l.  |  Overall Experience 
Rating:
5.0

Best u haul yet

thomas v.  |  First Impressions 
Rating:
5.0

Super folks with terrific service!

ANN R.  |  First Impressions 
Rating:
2.0

The wait to be helped was extremely long. There was no where to sit. The cashier was very talkative and friendly, but the wait time was horrible

Becky M.  |  First Impressions 
Rating:
4.0

Easy and convenient, helpful management.

TESS H.  |  Overall Experience 
Rating:
5.0

Great customer service

CLAUDIA Z.  |  Overall Experience 
Rating:
5.0

Awesome

L. G.  |  Overall Experience 
Rating:
4.0

This is the second time I have the need to use the services, on average i had a good experience. Answering service needs improvement, friendly staff. will definitely used it again.

karla o.  |  Overall Experience 
Rating:
3.0

When I first got to this uhaul I thought everything was good. There was miscommunication issues with them having my credit card on file, all in all the issue was resolved but better communication

JONAL L.  |  Overall Experience 
Rating:
5.0

Only issue was NOT w/the facility but w/policy of not being able to start use of the free storage prior to actually picking up the truck. I needed a unit for the pre-move & couldn't use 1-month comp.

JARRETT E.  |  Overall Experience 
Rating:
3.0

A newly opened facility (Gainesville, FL 6th St location). Staff was courteous, wasn’t happy with not having after-hrs-access for working class.Units were crossed in their computer sys vs LOC but fix

linda e.  |  Overall Experience 
Rating:
4.0

Great experience, no issues.

Carrie B.  |  Overall Experience 
Rating:
5.0

-

German G.  |  Overall Experience 
Rating:
5.0

We used the 5 X 7 for dorm stuff and it was perfect size and clean However, the parking lot had so many trailers it was hard to park. There were no carts despite no one else there and usually have 3.

Katerina b.  |  Overall Experience 
Rating:
5.0

Helpful staff

William S.  |  Overall Experience 
Rating:
4.0

The staff at the location was very helpful however it felt understaffed and having to wait over an hour seemed a bit much. They should have more people working there specially during college moving ru

MARIOLGA V.  |  Overall Experience 
Rating:
1.0

Rented for after hours access. It never worked and never responded to my email re this.

John K.  |  Overall Experience 
Rating:
3.0

July18 Was informed access entry for after bus hours would be installed within the month of July making it convenient (been back several times and still no access granted after hours. Pls notify Aug 7

linda e.  |  First Impressions 
Rating:
3.0

Staff usually not around to help, you need to walk around to find people

Antonio A.  |  Overall Experience 
Rating:
5.0

So much nicer than the downtown UHAUL

Wendy H.  |  Overall Experience 
Rating:
2.0

The day I moved in my stuff, they told me that I needed another lock even though I did self storage.I had already paid for a lock,I was pressured to buy a new lock, after doing so, they find the truth

lounda c.  |  First Impressions 
Rating:
1.0

Long wait times, rude, unhelpful, disorganized staff. Team member Ashely Pons was especially unhelpful and rude and kept rolling her eyes during the entire transaction.

Kambrea N.  |  First Impressions 
Rating:
5.0

Jennifer Judd was great! She was most helpful and courteous and went out of her way to make us feel confident in leaving our belongings at your facility. Good job Jennifer!

Jacquelyn P.  |  First Impressions 
Rating:
4.0

I was told that the online purchase included the correct lock for the door. My txt from haul confirmed Alcock would be in the room. There was NOT a lock in my room or available at the usual center :(

Richard H.  |  First Impressions 
Rating:
2.0

Usually I don't leave comments but the guys were late opening the store, and the hours stated are not accurate and I was told at 5pm I could not enter to get something out because "he was going home."

Loretta G.  |  First Impressions 
Rating:
4.0

Very professional very clean.

Gabriel P.  |  First Impressions 
Rating:
5.0

Except for an issue with the access card (which was fixed promptly), everything was great and the manager fixed my access as soon as I came in the next day. :)

krista v.  |  First Impressions 
Rating:
4.0

Pros: Nice facility, friendly stuff Cons: ram out of locks, the unit assigned to me was very far away from door when it appeared many others close to door were available

Patrick H.  |  First Impressions 
Rating:
5.0

They absolutely could not have been nicer, especially Jennifer oh, and I wish I knew the other guy's name with a beard, I think he was training but he did very well as well.

John F.  |  First Impressions 
Rating:
5.0

Extremely helpful

sharon d.  |  First Impressions 
Rating:
5.0

Super helpful and cheerful, despite technical difficulties in the office that day!

Rebecca w.  |  Overall Experience 
Rating:
3.0

U box shipping delivered 8 days after “after guaranteed “delivery date. Uhaul missed 4 scheduled pickups in Kansas then they finally picked up the boxes on the day of guaranteed delivery..

Matthew C.  |  Overall Experience 
Rating:
2.0

Manager was unresponsive to a request for pro-rated stay. Although she did remove late fees.

Andrew P.  |  Overall Experience 
Rating:
5.0

Friendly staff - clean place!

Andrew P.  |  Reservation 
Rating:
5.0

The staff was very helpful and accommodated me in very way. By far the best Uhaul staff I’ve dealt with.

Vanessa B.  |  Overall Experience 
Rating:
5.0

Thanks for all the help. Moving is stressful and you made it less so.

Steven W.  |  Overall Experience 
Rating:
5.0

The person at assisted me was very helpful, friendly and knowledgable.

Vanessa B.  |  Reservation 
No reviews have been submitted for this location.

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