Customer Reviews for U-Haul Moving & Storage of Gainesville

2,534 reviews

4821 NW 6th St   Gainesville, FL 32609
(Near 84 Lumber)

(352) 415-8437

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(352) 415-8437

4821 NW 6th St
Gainesville, FL 32609
(Near 84 Lumber)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Customer did not leave a comment.

Steve A. 
Rating:
4.0

N/a

Kevin A. 
Rating:
5.0

U-Haul service attendant "Anthony" could not have been more attentive and helpful. He explained all of the details, costs, and terms of my rental agreement. He is a true professional who was a pleasure to do business with and a fine representative on behalf of U-Haul.

ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

John M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DARIO D. 
Rating:
5.0

Customer did not leave a comment.

Jackie O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NHYDYA H. 
Rating:
5.0

The young lady deserves a raise

NATHANIEL D. 
Rating:
5.0

Customer did not leave a comment.

MATHIAS M. 
Rating:
4.0

Needed a bigger truck, they couldn't help me, wound up having to rent a trailer to compensate from a different uhaul dealer further away, the bigger truck would of been preferred and more manageable..

JOSHA B. 
Rating:
4.0

Nice, friendly.

JOSHA B. 
Rating:
2.0

The storage unit was fine…but the office. Why have a direct number if I can’t get ahold of anyone there?! Every time I tried to call the office it rang out to customer service offices. I tried to call the day before to cancel my storage unit. I couldn’t get ahold of the office and had to talk to a customer service representative who had to send a message to the uhaul office. They couldn’t close out my unit and had to wait for the office. The office did not reach out, did not cancel it. I called twice in one day to check if it had been closed out (it had not) I called the next day and the customer service representative had to find the number of the regional manager of the units and conference him in to cancel my unit and write off the charges for a new month because they didn’t close it out when they were suppose to. It’s just frustrating you can call the actual office.

ARIEL V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diwakar V. 
Rating:
5.0

Customer did not leave a comment.

Jon H. 
Rating:
5.0

Nothing. Customer service and overall service was fantastic.

RODNEY G. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL H. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Thank you so much

Miguel E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW J. 
Rating:
4.0

I tried to drop off after hours but the app would not recognize that was at the location and would t let me proceed.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Donna S. 
Rating:
5.0

Customer did not leave a comment.

chris H. 
Rating:
4.0

Customer did not leave a comment.

LUCILLE T. 
Rating:
4.0

Customer did not leave a comment.

SARAH G. 
Rating:
5.0

Ebony and her staff are wonderful. They made me feel like my needs were important to them and always were pleasant to communicate with. I will recommend this Uhaul location to all my family and friends.

ROSE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIONICIO G. 
Rating:
5.0

My only complaint is that i thought i had reserved online a storage unit in Gainesville but was actually charged $89 for packing supplies that i had not ordered. Your order forms online are terrible. They add items without confirmation. Ebony who checked the rental truck in from St. Petersburg to Gainesville was very helpful and professional. U- Haul hires great people! I highly recommend U- Haul!

Melanie R. 
Rating:
5.0

Nothing. Always very professional!

KENNETH G. 
Rating:
1.0

Tried to drop off at 39th Avenue location and the woman rudely told us they don't accept trailers but this location is the location I was told to bring it to based on my paperwork. I had to drive it extra miles to another location

MEGAN D. 
Rating:
5.0

Customer did not leave a comment.

JOHN P. 
Rating:
5.0

Customer did not leave a comment.

Juan B. 
Rating:
5.0

After a much delayed and late arrival at our destination we were so far behind and so tired we could not finish the unload on the scheduled day. After visiting the store in person to explain how we got delayed. They worked with on the additional charges a lot on their end as well. Again, so grateful for UHaul employees understanding that $h!t happens! Well done!!!

KIMBERLY B. 
Rating:
5.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Customer did not leave a comment.

Kenneth P. 
Rating:
3.0

I made a reservation for a 10x10 2 days in advance and also paid for it 2 days in advance… I get there and they only have a larger one which I would have had to pay more for or a smaller one but it the one I reserved… no discounts offered and I did not have the funds for a larger one so I was forced to stack my belongings like a Tetris game and they are very fragile… basically got the ole bait and switch.. I was already in a pinch and uhaul did nothing but fine an extra pain in the rear for me… I planned ahead and covered all my bases just to be stiffed….

MATTHEW B. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

MASON N. 
Rating:
4.0

Far from my house. Did not want to drop here

Jonathan P. 
Rating:
5.0

Nothing, everything was great

Kurt W. 
Rating:
5.0

I was very pleased with the facility and the staff.

Charlene B.  |  Overall Experience 
Rating:
5.0

Ebony and Janna were both very helpful. While looking for a specific U-Haul storage location in Newberry, I found myself unable to get through by phone (full voicemail box), so I drove there, putting additional miles on the box truck. The units in Newberry were fenced up, and there was no one around to help me get access to the unit I'd reserved. I asked some ladies who were power-walking past the units, and one said she hadn't seen anyone there in a long time, and another said she thought maybe they were closed down. If service is completely non-existent for the Newberry location, why was I even allowed to make a reservation online? What a waste of time amd gas and truck miles/money! So I headed toward Gainesville, and saw another U-Haul location in Newberry, called Midgard. So I stopped there to check prices and use the restroom. Their restroom door wouldn't shut properly (I felt if I dropped my pants that I would be exposed to anyone who tried to enter, since, no matter how I tried, the door would not latch), and their unit prices were high, so that eliminated Midgard as a choice. It was getting to the point where I was going to look for storage providers not affiliated with U-Haul. Then I went to the facility managed by Ebony. I was tired from driving and disappointments, and hungry on top of that. I explained to Ebony that I had never used an indoor storage unit before, and that I was confused about access and unloading/loading. Ebony took the time to show me around the facility, and located a suitable unit for me, despite limited availability due to it being the end of the semester at UF in Gainesville. She showed me how to use the access card reader, and was patient and polite throughout the process of getting me into the facility. Then while I was moving my possesions into the unit, a friendly employee there named Janna told me she'd be around working to clean the units and to let her know if there was anything I needed help with, so that was icing on the cake. Thank you to the folks at 4821 NW 6th St!

Daniel H.  |  First Impressions 
Rating:
5.0

Very satisfied for everything, excellent clean vehicle. Only possible improvement would be if gas tank were full on pick up so I could bring it back with a full tank.

MICHAEL W. 
Rating:
5.0

Very helpful in my changing my drop off location

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

KARL R. 
Rating:
5.0

Customer did not leave a comment.

TONY T. 
Rating:
5.0

Everything was great and helpful

GEORGE D. 
Rating:
5.0

Customer did not leave a comment.

RODERICK C. 
Rating:
5.0

Customer did not leave a comment.

RALPH H. 
Rating:
5.0

Want to thank the manager ( Ebony ) for being knowledgeable of her job. Had a blown fuse and lights wasn't working on trailer; she recognize the problem and I was on my way. I will definitely rent from this location again.

WILLIE R. 
Rating:
5.0

Customer did not leave a comment.

Gloria D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SEAN M. 
Rating:
5.0

I thought all of the staff were so helpful and kind.

Karen A. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY D. 
Rating:
5.0

Excellent service!

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

RICKY R. 
Rating:
5.0

When I called in I told them I needed the truck for 2 days. When we got there we were only allowed to have it for 4 hours. So we took it and got done what we could. The thing is we still got charged for a 24 hr rental.

jackie C. 
Rating:
5.0

We did not catch the name of the young man who handled us but he is outstanding.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Cheryl H. 
Rating:
5.0

Great equipment and helpful staff!

CATHLEEN B. 
Rating:
5.0

Hello my name is Alice Kirksey I am leaving this comment because of Jennifer Jennifer that works to the u-haul place on 6th street was excellent I love her she was very understanding with things she was very helpful she's just a wonderful person inside out in my overall experience with other there was great but Jennifer would be the reason why I come back If I needed another storage she managed the place very well Once again the other staff there was also wonderful

alice k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN H. 
Rating:
4.0

Customer did not leave a comment.

Michael G.  |  First Impressions 
Rating:
5.0

The staff was friendly. The move in was easy. It is clean.

Barbara M.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Donna H. 
Rating:
5.0

Everybody was very courteous and professional

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

CHARLOTTE D. 
Rating:
5.0

You have the best staff at this site. They were very helpful, the site was clear and well lite. I would happily recommend this location to family and friends.... Thank You! JD

Jay D.  |  Overall Experience 
Rating:
5.0

Working with Ebony was a dream. I am currently caregiver for my loved one who has cancer. Moving was traumatic for me - having to move in two days from St. Petersburg FL to Gainesville to be with my loved one here in Gainesville. She tolerated my angst about your terrible website that charged me $89 for moving supplies I did not order. She reversed the charges, and proceeded to help me setup the storage unit I needed. Thank you so much for hiring Ebony. She is an incredible asset to your organization. I am very impressed with how clean your storage facility is.

Melanie R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RODNEY G. 
Rating:
5.0

Customer did not leave a comment.

ALAN E. 
Rating:
3.0

Customer did not leave a comment.

Ricara J.  |  Overall Experience 
Rating:
5.0

Tell people about the hidden charge you take out when you return the vehicle

JOHN B. 
Rating:
5.0

Great experience, very smooth and easy everything. From reservation to return super helpful staff! Many thanks U-Haul!

JUSTIN M. 
Rating:
5.0

Customer did not leave a comment.

MANUEL Q. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
4.0

Customer did not leave a comment.

BILLY K. 
Rating:
5.0

Customer did not leave a comment.

RODERICK C. 
Rating:
5.0

From the day I arrived until the day I left I have had nothing but a great experience with the staff and facility. I always felt my items were secure, in a clean environment, and hope that if I ever need to store my items again, that this location will have an empty unit waiting for me.

Adam S.  |  Overall Experience 
Rating:
1.0

Staff rude on several occasions, keep double doors locked, don’t answer intercom causing long walks to the front, didn’t process auto pay so lock was on the door and took a week to have it removed because the girl who usually does it was out. Don’t clean or keep bathrooms unlocked.

Conney G.  |  Overall Experience 
Rating:
5.0

The service rep that checked me in was excellent

SCOTT G. 
Rating:
5.0

Customer did not leave a comment.

Shane S. 
Rating:
3.0

Customer did not leave a comment.

Bonnie P.  |  Overall Experience 
Rating:
5.0

Please ask renters not to smoke in vehicles, the vehicle was great but the smoke smell was killer. On another note the staff at this store are SUPER. They truly understand empathy and customer service without losing any loyalty to their employer uhaul. You need more employees like Justin and Anthony (I hope I got their names right).

LISA T. 
Rating:
4.0

Customer did not leave a comment.

CALVIN L. 
Rating:
5.0

Customer did not leave a comment.

Fay P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Olivia H. 
Rating:
5.0

Service was quick, easy and the staff were very helpful. I would definitely recommend this location to friends.

daphne B. 
Rating:
2.0

Facility was nice, but the company seems very money hungry. Every time I called with questions, either they were not very knowledgeable or never called me back. Sneakily increased the rate and then said “it’s just $5” when it’s actually an extra $60 a year. They also told me it was because of demand but said that it would never go back down again no matter the demand. Also was unable to get reimbursed/prorated for an entire month after move out. Won’t be using this facility or probably any other U-Haul again.

Leeann L.  |  Overall Experience 
Rating:
5.0

The crew helped me figure out that I had a blown fuse. Fixed it and I was good to go.

PAUL H. 
Rating:
5.0

Good morning. I have used the 6th Street location frequently, the service is 2nd to none. The service is great, the service Men/Women are really well known train and it shows. Many Thanks,

JEROME A. 
Rating:
5.0

Very customer friendly

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

BRETT S. 
Rating:
5.0

Customer did not leave a comment.

Judith V. 
Rating:
5.0

Nothing, service was prompt, and I was in and out in know time . Everything was explained to me and I was satisfied.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

KAREN B. 
Rating:
5.0

Customer did not leave a comment.

GEORGE H. 
Rating:
5.0

Anthony was excellent, Ebony very friendly and both were knowledgeable and fast. Always had an explanation to any question. Very nicely kept place and well done store.

MICHAEL O. 
Rating:
4.0

Operator was very friendly on the phone but I was told that Day before there was heavy rain and lot flooded so I was told to drop off at the Hwy 441 location. Folks here were professional and helpful. I was not given hard time for unexpectedly dropping off there

MAGGIE P. 
Rating:
5.0

Great job Ebony. Excellent service. Very helpful and knowledgeable.

PATRICIA M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RODERICK C. 
Rating:
5.0

the staff was friendly and helpful

Brian G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROLAND T. 
Rating:
5.0

Outstanding customer service.

STEPHEN S. 
Rating:
5.0

Wow. These folks know their stuff. I couldn't hope for a better experience. Professional, friendly and welcoming.

MAURICE M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES W. 
Rating:
5.0

The associate Ebony was wonderful. She made the whole transaction effortless. She was very direct and clear with the instructions and went above and beyond to make sure we followed your correct procedures. P.S. there was a gentleman who changed our reservation from the Main Street location to the nw 6th street location due to miscommunication. I believe his name was Mike. He was wonderful as well.

ANGELICA F. 
Rating:
3.0

The truck wasn't very clean and only had a 1/4 tank of gas, so I had to also stop and put gas in it before I can load it. Trailer had broken glass all over it and empty beer cans. Rented from Uhaul all my life and this truck rental was my worst experience.

MICHAEL M. 
Rating:
5.0

All good thanks

WILLIAM P. 
Rating:
5.0

Great customer service

TROY J. 
Rating:
5.0

the staff was helpful, the facility was clean, and in order. the staff was very knowledgeable. i enjoy using this site ... thank you....jd

Jay D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tihomir K. 
Rating:
5.0

Staff were super helpful and friendly

WILLIAMD T.  |  First Impressions 
Rating:
5.0

The personnel at this location were very friendly and helpful.

KEVIN V. 
Rating:
5.0

The app was a little difficult to navigate but overall good.

TODD K. 
Rating:
4.0

Customer did not leave a comment.

SHAWN C. 
Rating:
5.0

Customer did not leave a comment.

Kaye B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAREN H.  |  First Impressions 
Rating:
2.0

Ebony Welsh was great but she was the only working the office. I waited a long time after driving from the drop off location.

Alan P. 
Rating:
5.0

Friendly

kelly S. 
Rating:
5.0

There were not enough moving carts at storage building. People were asking to use the one we were using to move our items into out newly acquired unit.

Frank T.  |  First Impressions 
Rating:
5.0

The uhaul employee Ebony was great. She was friendly and very helpful. She made the experience enjoyable. Thank you.

DARRIN D. 
Rating:
1.0

The worst experience I've ever had. Ebana was rude, unprofessional and stressed me out to the max. We did not drop the trailer at this location yet they created the paper as if we did which created a mess! Terrible experience!!!!

KATHY B. 
Rating:
5.0

Customer did not leave a comment.

Sangeun L. 
Rating:
5.0

Customer did not leave a comment.

CHARLES H. 
Rating:
5.0

Very friendly and helpful, made it a good experience. I'll go back again.

MITCHELL S. 
Rating:
5.0

I had a lot of delays on this journey doing to some unfortunate things that happened that caused me to be out there a lot longer U-Haul was very helpful very friendly with extending my use of the U-Haul it was very nice and clean Deer Park was 100% well done thank you very much I would recommend you to any of my friends

allesa s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JESSICA E.  |  First Impressions 
Rating:
5.0

Not happy the double glass doors to storage units became inactive after 5 pm, we had several items to store would have been nice to access the building thru the larger doors

Craig G.  |  First Impressions 
Rating:
5.0

Loved the people they were nice

Tiffany P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

angela d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cheryl S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wanda M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber D.  |  First Impressions 
Rating:
1.0

My locker was already taken, so I had to come back the next day and get an “open” locker. Not confident in this situation at all.

Jonathan B.  |  Online Move In 
Rating:
5.0

The facility and staff was excellent I really appreciate all the help they provided, I would highly recommend this facility. Thank you very much satisfied customer.

JAMES H.  |  First Impressions 
Rating:
5.0

Hauled a 5'x8' with a volkswagen jetta over 1100k miles across country. Was smooth and comfortable, not what I expected at all and very very happy. Thank you.

Andrew T.  |  Online Move In 
Rating:
5.0

I just lost everything. My son died in 2015. My wife passed away Aug 2020. My mother is in Hospice. My sister was diagnosed with kidney disease last week. And now I'm homeless due to hurricane Ilsa and flooding. My home is under 38 inches of water that will take months to receed and years to rebuild. So with all that being said; it was nice to work with your staff. They made my experience very helpful. Thank you. 😊

MARK D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER G.  |  First Impressions 
Rating:
5.0

Alex is amazing!!! Best customer service I have received from anyone at this 6th St/13th St location!!! He is so nice and really wants to work with his customers! Been renting storage unit for almost 2 years. Alex is the best, and should get recognized for this!!

Kathleen M.  |  Online Move In 
Rating:
5.0

Service was great. Thanks for being so helpful!

Ellen C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gabriella T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark C.  |  Online Move In 
Rating:
4.0

Facility has ample room for getting trucks and trailers in and out. Staff was helpful and knowledgeable. Location was under staffed the day we arrived to move in. Security appeared to be good.

Stephen H.  |  First Impressions 
Rating:
5.0

The alarm went off when I opened my unit which scared me but otherwise a perfect move in process.

Andrea E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nancy M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gary G.  |  First Impressions 
Rating:
4.0

Everything went great signing up online, got a free lock. I was really pleased to see how clean and well lit the facility is. The free use of the moving carts is an add bonus. The only issue is my passcode doesn't work, so every time I opened my unit it sets off an alarm which turns off after about one second. I asked someone and he said he thought the alarm system is down. But that is something they should tell the new guy or post it somewhere. I did stop by the main office and even though it was graduation day which means alot of people renting trucks, everyone working there was helpful and professional.

Louis G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

David k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

gary s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Evelyn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joseph s.  |  First Impressions 
Rating:
5.0

You have the best Staff 👍 in the state. I will never use another storage company. NW 6th St is the best. Your team member Ms Ashley is Great.. Thank You. JD

Jay D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ivan H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel C.  |  First Impressions 
Rating:
2.0

The wait to be helped was extremely long. There was no where to sit. The cashier was very talkative and friendly, but the wait time was horrible

Becky M.  |  First Impressions 
Rating:
4.0

Very professional very clean.

Gabriel P.  |  First Impressions 
No reviews have been submitted for this location.

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