Customer Reviews for U-Haul Moving & Storage of Gainesville

Rating:

5.0

my initial reservation was at the Main St and 8th ave location. When i arrived for my restervation i had to wait 30 minutes before the one person on staff (doing 3 jobs) told me that he could not honor my reservation. I then asked him for my $50 guarantee credit and he he told me "no way". However the people at the 6th st location told me that i can get the $50 credit and to call in the morning.

Rating:

3.0

The customer service was fantastic. However, the 5 hour trip was terrible due to the vehicle shaking like crazy whenever you pass 40mph.

Rating:

5.0

JT handlined in and out for my rental, and he was exceedingly efficient and professional. The equipment was also excellent, and the email information about the contract and receipt was excellent. Well done and thank you!

Rating:

5.0

This location is FAR superior to the Main Street location. Getting in/out of the Main Street location is brutal. At 6th Street, it's a breeze.

Rating:

5.0

While this location has always provided great service, this time played out differently, but for a different customer. She had called in to inquire why her rental payment appeared unpaid on her confirmation email, when she was sure she had paid earlier in store. I know this, because the associate had her on speakerphone, where everyone in the store (Two male associates, one female associate, myself, and two customers waiting in line behind me) could hear both sides of the conversation. I was being helped on the farthest-right-side register by the fellow in the orange beanie, who always has provided us with superb service. The associate assisting the customer on the phone (center register) was a taller young man, who asked for her name, then looked up the transaction on the terminal to find that her payment had not gone through. She asked him if she could remit over the phone so as to not have to return to the store. He said yes, and asked her for the credit card number, the expiration date, as well as the three digit security code, to which she obliged for everyone to hear. I was shocked to hear this, and commented to my associate that going forward, if I am ever on the phone with them, I will make a point to ask if I am on speakerphone before giving out vital information. This employee's actions were unprofessional at best; at worst, could have been a breach of customer security. Please provide additional training to staff to include scenarios like this, so that in the future, we as customers can trust that while doing business with UHaul, our personal information remains so. Thank you for your time and attention. Will do business again, however, very disappointed this time. NW 6th Street at 441 location Gainesville, Fl.

Rating:

5.0

You did great for our emergency, short term need of a pickup truck to get our U-Haul trailer on to Ocoee when my personal truck's drive train gave out. Thank you so much for letting us have that truck even though it was scheduled to be used in a couple of days.

Rating:

3.0

Have a sign or something up that says “no Dollys available“ . I waited in line at the main street address for about 25 to 30 minutes just to be informed that there were no dollies at that location and I had to travel all the way to the sixth and 44th St. location which ended up with everything being OK since they had the dolly but it did take a lot longer than I expected originally because there was no way to state that they were out of dollies and I waited in line for a while.

Rating:

5.0

Great experience.

Rating:

3.0

the on the phone service was horrific. no one knows anything. It took probably one whole working day on the phone to arrange this. the people who load the box are not connected to U-Haul. When it was delivered the box was pushed up against the house so tightly we could not open the door more than 80 degrees so it was very difficult to unload. they said they would come and move it but they did not.

Rating:

5.0

I've used these people quite a few times, they are always professional and very efficient. I will keep being a customer, one of the best uhaul locations there is.

Rating:

5.0

Great team working at this location. Great experience, I left each time with a smile. I was pleasantly surprised by the office itself, very neat and tidy; the staff were beyond accommodating and professionally helpful. Top recommendations!

Rating:

5.0

Steering very difficult and the radio didn't work

Rating:

5.0

The associate who helped me was great, but he was the only one working, so customers had to wait longer, because he had to handle the payment and then go hook up the trailer. An additional associate would have really helped.

Rating:

5.0

Employees were helpful and efficient both picking up and at drop off. Vehicle I reserved was available at pick up. Good experience. Gas station is right across the road so easy to gas up the vehicle.

Rating:

5.0

My reservation was actually with 802 N Main, however, after waiting in line for an hour, I was told that my truck was at the 6th street location. When I arrived at the 6th street location I was told that they didn't have my truck and that they didn't have any 10' trucks so I had to get the next size up, which I did. The rep there had to get my reservation transferred to them and then give me a larger truck.The service I received at the 6th street location was awesome. Staff were friendly and very helpful. This was in total contrast of the Main street location which appeared to be severely understaffed and totally disorganized.

Rating:

5.0

Three employees at counter, but only one seemed to know the computer system completely. Took extra time to book engagement and to separately buy supplies with cash.

Rating:

4.0

I think was not necessary the large Dolly .

Rating:

5.0

None needed

Rating:

5.0

PLEASE, FOR THE LOVE OF GOD, FIX THE STUPID uhaul/share return function. IT NEVER WORKS. We have to call customer service every single time.

Rating:

3.0

maybe I would recommend... there was only 1 individual operating this large uhaul location. He was helpful and as prompt as possible, however unlike the pick up location his uhaul software worked and he was only focusing on Uhaul transactions, unlike the pick up location in which the uhaul rep was balancing running a quick mart and uhaul location.

Rating:

5.0

Good facility good people. Highly recommended!

Rating:

4.0

The staff was excellent. Judging from the time spent in line, there just didn't seem to be enough staffers.

Rating:

5.0

Sell your trailers please!! Very very well made.

Rating:

5.0

The associate went above and beyond in helping me

Rating:

5.0

Employee helping me was fantastic! He went the extra mile which is rare these days. I had a busted trailer signal fuse and he was able to fix it and get us going. Great employee!

Rating:

5.0

Have dollies available for customers to rent.

Rating:

5.0

Everything is great as is!

Rating:

5.0

I can't think of anything you folks need to do beter thatn you did for me. I needed just a cargo van as we were moving a few pieces of furniture we bought from a moving sale. The van was the just right size. The location where there was one available just happened to be the only dealer near me that was open on Sundays. The only day that I could get help. The van was clean and smelled nice. It drove like a dream and I had no problems whatsoever. I have used UHaul before and I will always start here when renting a moving vehicle. UHaul has never failed me.

Rating:

2.0

Retrain your employees on the meaning of customer service and how to do their jobs. Worst experience I had.

Rating:

2.0

I reserved a dolly and they were out of dolly's and had no moving equipment to assist available. I had to buy one. I didn't like the return by the phone thing. I was having problems showing location and then after you get done moving a house having to mess with that was aggravating and then they have you take pics of everything etc.. was not my best experience.

Rating:

5.0

They were wonderful employees there. Very nice and helpful

Rating:

5.0

Very impressed with this U-Haul location. Courteous, efficient personnel and an amazing variety of moving supplies.

Rating:

5.0

Staff were great even through a thunderstorm that caused them to loose power. Greatly appreciated

Rating:

5.0

Gainesville location was great

Rating:

1.0

We arrived at the uhaul store at 7:54 and it closed at 8. The doors were already locked so I had to knock and the employee was clearly annoyed that he had to do his job. He came to the door and refused to help us since he already shut down his system, even though the store was still open. He made us use the online check in which was very convoluted and in depth compared to how easy it would have been for him to help us. We spent the whole day unloading a truck and moving and were exhausted and it would have been really nice if the gentleman working actually cared about taking care of the customer and been willing to help us. I will not be using uhaul again after this experience. I wish I knew his name but he was younger, swearing a beanie, and I think he had longer blonde hair.

Rating:

5.0

The staff are always so polite and helpful

Rating:

5.0

Y’all are great!!

Rating:

5.0

The staff are always so polite and helpful

Rating:

1.0

Could never ever pay my bill on time because I could not get ahold of anybody it was continually busy. The Internet site is a joke it does not work even the employees told me it did not work. I got charged multiple times for overdue because I could not get ahold of anybody. I at the last 3 months had auto pay which I did not know that was available this company is a rip off and would like to sew the socks off of them. Please give me my money back for the last 2 years thank you. Marion E York..

Rating:

2.0

I want my 30 dollars back for the half a gallon you put in.

Rating:

5.0

Had an issue with my unit (noting major) and the gentleman in the office handle it right away took list than a minute. Very helpful staff.

Rating:

5.0

The efficacy of Thaddeus was top notch!

Rating:

5.0

Your system to pick up cars with the phone is very complicated. After logging in, your software took me to a screen that had nothing to do with the process of getting the key. I would suggest learning from rental cars. They have been able to process rentals by only showing the driver's license and the credit card to a service person.

Rating:

5.0

We reserved a car dolly at another location. When we got there, the equipment was not available so they sent us here. This location didn't have one either so they upgraded us to a car trailer for the same price for our time and inconvenience. The process was quick and easy other than that slight issue.

Rating:

5.0

They didn't have the truck we had reserved but gave us a larger truck at the same cost. It took more gas, but we at least had a vehicle.

Rating:

5.0

See above

Rating:

5.0

None I am always pleased with the service 2nd to none. On the 17th of March Mr. T McCray, jr. was professional and excellent, when I picked up the trailer and upon return. Thank you again.

Rating:

5.0

Further streamline the online reservation system. As with most all businesses since COVID-19 and very tight labor market right now y'all got to do is the airports and provide scanning capabilities for such things as drivers licenses and online registration and/or put in kiosks at rental locations to minimize name of waiting in lines when nobody is even at the counter because they are out assisting or conducting trailer hook ups. This would streamline the registration process to where all the people on site would be doing is look at your face see that it matches your drivers license or ID scanned online or at your kiosk and take you out and hook you up and go instead of standing in line waiting and waiting for people who have not pre-registered and scanned in all of their necessary information ! I guess you would need to have one line for the non-pre-registered and an express line for the pre-registered customers so that we that plan ahead we not waste our time waiting in line behind those who are palsy online challenged or just don't plan ahead! This Review/recommendations coming from a 40 year career QC/QA Manager and engineer with a company in business for 180 years and considered number one in their industry!

Rating:

5.0

The trailer was rusty and clearly old. The conditions were good enough for driving it around but when I reached my destination I noticed that for three days it rained inside and all my stuff got soaked. Thankfully, none of the electronics in there got damaged but I am very disappointed about the conditions of the trailer.

Rating:

5.0

Down to earth staff, helpful and friendly.

Rating:

2.0

I would have given 5 stars but I picked up around 5 on march 9th and reserved for 2 days. I had asked if I returned it the next day would I only be charged for a day. I was told that as long as I had it by 7pm it would only be a day. I got there at 6:45 and ended up being charged for 2 days. I spoked with same employee both days and he was a nice guy but honestly I wouldn't have rushed to get it back to not save any money.

Rating:

5.0

The employees were very friendly and helpful! Everyone was great!!

Rating:

5.0

Better access to the bathroom if you have medical issue I have hard time to open the door even I swiped the card must be an issue with the door

Rating:

5.0

Everything was perfect

Rating:

5.0

Take the franchise away from the location at the ghetto convenience store 3 blocks from there, had a horrible experience there before I went to this place

Rating:

5.0

Pleasure doing business

Rating:

5.0

I like that you are open on Sundays. Otherwise, I would have been delayed. *** All staff are super helpful and friendly!

Rating:

5.0

Very professional staff.

Rating:

5.0

Great friendly staff and expedient service

Rating:

5.0

Awesome customer service. Anthony was a huge help and made sure I got what I needed quickly and easily

Rating:

5.0

These guys are great-I've used them many times and they never fail to impress! Quick and thorough. Highly recommended.

Rating:

5.0

The self check in did not work. It kept saying my session was expired. Please fix

Rating:

5.0

Easy place. Great support.

Rating:

5.0

Really friendly people working there, every one of them.

Rating:

5.0

Satisfied with the service

Rating:

5.0

Great storage facility. Accessibility is great. Would recommend. This U-Haul is wonderful for service and professionalism.

Rating:

5.0

Best u haul facility. So so helpful after all my other experiences in many facilities. Jason and his co workers on Sunday we’re an excellent example of how Customer Service should be. Thank you guys!!!

Rating:

2.0

The storage unit was fine…but the office. Why have a direct number if I can’t get ahold of anyone there?! Every time I tried to call the office it rang out to customer service offices. I tried to call the day before to cancel my storage unit. I couldn’t get ahold of the office and had to talk to a customer service representative who had to send a message to the uhaul office. They couldn’t close out my unit and had to wait for the office. The office did not reach out, did not cancel it. I called twice in one day to check if it had been closed out (it had not) I called the next day and the customer service representative had to find the number of the regional manager of the units and conference him in to cancel my unit and write off the charges for a new month because they didn’t close it out when they were suppose to. It’s just frustrating you can call the actual office.

Rating:

5.0

Thank you so much

Rating:

5.0

Ebony and her staff are wonderful. They made me feel like my needs were important to them and always were pleasant to communicate with. I will recommend this Uhaul location to all my family and friends.

Rating:

5.0

I was very pleased with the facility and the staff.

Rating:

5.0

Ebony and Janna were both very helpful. While looking for a specific U-Haul storage location in Newberry, I found myself unable to get through by phone (full voicemail box), so I drove there, putting additional miles on the box truck. The units in Newberry were fenced up, and there was no one around to help me get access to the unit I'd reserved. I asked some ladies who were power-walking past the units, and one said she hadn't seen anyone there in a long time, and another said she thought maybe they were closed down. If service is completely non-existent for the Newberry location, why was I even allowed to make a reservation online? What a waste of time amd gas and truck miles/money! So I headed toward Gainesville, and saw another U-Haul location in Newberry, called Midgard. So I stopped there to check prices and use the restroom. Their restroom door wouldn't shut properly (I felt if I dropped my pants that I would be exposed to anyone who tried to enter, since, no matter how I tried, the door would not latch), and their unit prices were high, so that eliminated Midgard as a choice. It was getting to the point where I was going to look for storage providers not affiliated with U-Haul. Then I went to the facility managed by Ebony. I was tired from driving and disappointments, and hungry on top of that. I explained to Ebony that I had never used an indoor storage unit before, and that I was confused about access and unloading/loading. Ebony took the time to show me around the facility, and located a suitable unit for me, despite limited availability due to it being the end of the semester at UF in Gainesville. She showed me how to use the access card reader, and was patient and polite throughout the process of getting me into the facility. Then while I was moving my possesions into the unit, a friendly employee there named Janna told me she'd be around working to clean the units and to let her know if there was anything I needed help with, so that was icing on the cake. Thank you to the folks at 4821 NW 6th St!

Rating:

5.0

Hello my name is Alice Kirksey I am leaving this comment because of Jennifer Jennifer that works to the u-haul place on 6th street was excellent I love her she was very understanding with things she was very helpful she's just a wonderful person inside out in my overall experience with other there was great but Jennifer would be the reason why I come back If I needed another storage she managed the place very well Once again the other staff there was also wonderful

Rating:

5.0

The staff was friendly. The move in was easy. It is clean.

Rating:

5.0

You have the best staff at this site. They were very helpful, the site was clear and well lite. I would happily recommend this location to family and friends.... Thank You! JD

Rating:

5.0

Working with Ebony was a dream. I am currently caregiver for my loved one who has cancer. Moving was traumatic for me - having to move in two days from St. Petersburg FL to Gainesville to be with my loved one here in Gainesville. She tolerated my angst about your terrible website that charged me $89 for moving supplies I did not order. She reversed the charges, and proceeded to help me setup the storage unit I needed. Thank you so much for hiring Ebony. She is an incredible asset to your organization. I am very impressed with how clean your storage facility is.

Rating:

5.0

From the day I arrived until the day I left I have had nothing but a great experience with the staff and facility. I always felt my items were secure, in a clean environment, and hope that if I ever need to store my items again, that this location will have an empty unit waiting for me.

Rating:

1.0

Staff rude on several occasions, keep double doors locked, don’t answer intercom causing long walks to the front, didn’t process auto pay so lock was on the door and took a week to have it removed because the girl who usually does it was out. Don’t clean or keep bathrooms unlocked.

Rating:

2.0

Facility was nice, but the company seems very money hungry. Every time I called with questions, either they were not very knowledgeable or never called me back. Sneakily increased the rate and then said “it’s just $5” when it’s actually an extra $60 a year. They also told me it was because of demand but said that it would never go back down again no matter the demand. Also was unable to get reimbursed/prorated for an entire month after move out. Won’t be using this facility or probably any other U-Haul again.

Rating:

5.0

Great job Ebony. Excellent service. Very helpful and knowledgeable.

Rating:

5.0

the staff was friendly and helpful

Rating:

5.0

the staff was helpful, the facility was clean, and in order. the staff was very knowledgeable. i enjoy using this site ... thank you....jd

Rating:

5.0

Staff were super helpful and friendly

Rating:

1.0

Accused me of opening sliding doors. Without checking cameras. Then purposely kept me from my unit after I paid

Rating:

5.0

There were not enough moving carts at storage building. People were asking to use the one we were using to move our items into out newly acquired unit.

Rating:

5.0

I had a lot of delays on this journey doing to some unfortunate things that happened that caused me to be out there a lot longer U-Haul was very helpful very friendly with extending my use of the U-Haul it was very nice and clean Deer Park was 100% well done thank you very much I would recommend you to any of my friends

Rating:

5.0

The staff was very knowledgeable and friendly. Definitely customer oriented.

Rating:

5.0

Not happy the double glass doors to storage units became inactive after 5 pm, we had several items to store would have been nice to access the building thru the larger doors

Rating:

5.0

Loved the people they were nice

Rating:

5.0

It was a great expericence

Rating:

5.0

Everything was made as simple as possible and I definitely appreciate that

Rating:

3.0

Would have been excellent but in one occasion was taken advantage of .my storage price .

Rating:

2.0

This facility is is not truly climate controlled and is generally filthy. It is common to find old dirty mattress and broken furniture in the entrance, it’s like a dump. It smells like mildew and stale cigarettes in the facility which seeped into our belongings. The facility is also not secure, the sliding doors can be pulled open by hand easily. During COVID I never saw staff wear a mask when inside the storage facility. We left to a cleaner facility where we pay the same cost of our 10x10 for a 10x15.

Rating:

5.0

The facility is spacious and clean. More customer assistants at the desk will be helpful.

Rating:

5.0

Always had a great experience with uhaul

Rating:

5.0

Great staff Friendly Helpful Knowledgeable Overall great experience Thank you

Rating:

5.0

The employees at this facility are hard working, but they still maintain professionalism, patients, and courtesy.

Rating:

5.0

Anthony was very professional and knowledgeable of promotions which was very helpful. Very Satisfying!!!

Rating:

4.0

I rang the inner combo for assistance several times and no one answered.

Rating:

5.0

Very helpful and friendly staff who help you out

Rating:

2.0

Customer service was very rude

Rating:

5.0

Friendly and helpful staff!

Rating:

3.0

Found live roaches in our storage bin. Need to maintain better.

Rating:

5.0

The staff here have been very helpful over the last year. We had rapidly changing situations with students moving in and out, needing trailers swapped etc etc and the staff were on it, making it very easy. Main St facility was abysmal, these guys are a whole different story.

Rating:

5.0

The elevator in the facility is faulty, needs to be checked.

Rating:

5.0

Great location and A+ Staff

Rating:

5.0

Matthew in Pensacola was excellent! A young black womanly in Gainesville was equally excellent!

Rating:

3.0

The facility was clean. However, the facility also has a host of problems such as frequent random alarms going off at nearly all times, the elevator frequently ceasing to operate (including yesterday where an “NI” message kept appearing and the doors would not close), a total dead zone in the building, and very limited access hours. On a positive note, the employees are very helpful and courteous. Excellent customer service.

Rating:

3.0

The size of the room was not clearly communicated on the web side and made moving day a nightmare 5×10 was actually 5×5

Rating:

5.0

Our check in staff person was so helpful!

Rating:

5.0

Jeremy went out far and beyond in helping me out! Thank you.

Rating:

1.0

The storage facility was described as 5X10 at the location the height of the room was 10 feet it was really a 5x5

Rating:

5.0

Staff was super friendly and answered all questions, and the process was very seamless. Would definitely use again!

Rating:

1.0

When I 1st rented everyone was friendly, as I was moving out on July 29th, I asked an employee if I could use the dumpster, he said yes and to let them know inside, before I could even get inside a manager came out yelling at me for using the dumpster. Tried explaining to him what the other employee had said, he kept yelling, then walked away slamming the dumpster doors. Upon putting my last item on my trailer,another male employee approached me, scolding me like a child, once again I was defending my actions and he stated he didn't want to hear it and walked away. I was upset at the situation as it could have been handled a whole lot better. Never did get a chance to check out nor speak to anyone as I left due to the situation

Rating:

4.0

Ebony was so amazing and helpful!

Rating:

5.0

Everybody was eager to help even the janitor ask everybody standing in line if we been help. Thanks!

Rating:

5.0

This facility is HUGE, units are easy to access, everything looked clean, and it was super helpful to have so many carts available to assist with moving our stuff from the moving truck to the unit. The staff was friendly and helpful. The only concern I had was with Uhauls systems -- #1 Apparently they allow customers to triple book the same unit (fortunately for us we were the first to get there and were able to get the unit we booked), and #2 The systems in the facility appear to be very slow, outdated, and not user-friendly. This could be an issue if lines were long. We only had 1 person in front of us and it took about 25 minutes for him to return all of his unused boxes for a refund.

Rating:

1.0

About 50% of the boxes I had in storage had water damage and had to be thrown away.

Rating:

5.0

Looking forward to our next visit

Rating:

1.0

My locker was already taken, so I had to come back the next day and get an “open” locker. Not confident in this situation at all.

Rating:

5.0

This location has the best young staff. Very professional and knowledgeable.... Thank You.. JD

Rating:

5.0

The facility and staff was excellent I really appreciate all the help they provided, I would highly recommend this facility. Thank you very much satisfied customer.

Rating:

4.0

The facility ran out of the storage unit that we reserved, but the staff was able to accommodate us with two adjacent smaller units.

Rating:

5.0

Hauled a 5'x8' with a volkswagen jetta over 1100k miles across country. Was smooth and comfortable, not what I expected at all and very very happy. Thank you.

Rating:

4.0

More lights

Rating:

5.0

Very clean & very friendly staff

Rating:

5.0

Everyone was so nice! Ebony found me the unit I was looking for even went to personally make sure that it was ready before assigning it to me. When moving in we had a hiccup with having something too tall to make it in the unit. TJ helped me out by find us a larger unit. Then my husband figured out that we could keep our item somewhere else. So, TJ without blinking an eye switched us back in to our original unit. Fast, Thorough, Efficient with zero run around… The customer service was absolutely top notch! Thanks for making things easy during a time that is not so easy for us customers, it is appreciated immensely.

Rating:

5.0

I just lost everything. My son died in 2015. My wife passed away Aug 2020. My mother is in Hospice. My sister was diagnosed with kidney disease last week. And now I'm homeless due to hurricane Ilsa and flooding. My home is under 38 inches of water that will take months to receed and years to rebuild. So with all that being said; it was nice to work with your staff. They made my experience very helpful. Thank you. 😊

Rating:

5.0

Anthony, my sales representative was very attentive to my needs. The services Uhaul offered during this chaotic move helped made it so much easier. Thank you Uhaul and Anthony.

Rating:

5.0

Alex is amazing!!! Best customer service I have received from anyone at this 6th St/13th St location!!! He is so nice and really wants to work with his customers! Been renting storage unit for almost 2 years. Alex is the best, and should get recognized for this!!

Rating:

5.0

I was helped by a Mr Alexander, and a Ms Ebony. They were fantastic, they took care of all of my needs, and concerns. I want use any other store. Thank You, and those young people. Great Service.... JD

Rating:

5.0

Service was great. Thanks for being so helpful!

Rating:

5.0

Ebony was very helpful!!!

Rating:

5.0

Auto pay was a life saver.

Rating:

4.0

AlWe

Rating:

5.0

SO CONVENIENT. CLEAN. BRIGHT! Storage unit was spotless. The flat bed dollies were a game changer!

Rating:

4.0

Facility has ample room for getting trucks and trailers in and out. Staff was helpful and knowledgeable. Location was under staffed the day we arrived to move in. Security appeared to be good.

Rating:

5.0

Every single staff at this location was very nice helpful and with a sense of humor! When I left I had clear understanding of my storage rental and how to gain access to the building and storage I would certainly rent from this location again as well as tell my loves ones and friends

Rating:

5.0

The alarm went off when I opened my unit which scared me but otherwise a perfect move in process.

Rating:

5.0

Jennifer Judd is awesome!!!! and very hospitable. Hope she gets a Raise for excellent customer service

Rating:

2.0

Person attending us stating he was the manager but could not explain to us how the period of rental from May 18th to August 18th was 4 months when the bill stated we were paid through June 17th for the first month. Will speak to corporate when I get home. He should not be in management or working around customers. On a more positive note the storage facility was very clean

Rating:

5.0

Friendly staff and all competent and well trained. Great experience over all!!

Rating:

2.0

Nice facility and great staff but was disappointed with two things. Was not pleased to learn that the 10’ x 10’ unit I had preordered was advertised as such but upon opening the unit, it was actually two smaller units with a wall in between—not ideal for large furniture pieces. Was able to switch the two small units to one large one but, after measuring the new unit, the interior was about a foot less than 10’ x 10,’ which is what I’m being charged for every month. Had to move additional belongings into a family member’s house because the space was tighter than advertised. The fact that what’s advertised isn’t what’s sold is very frustrating for both customers and staff who are trying their best to help. Please update marketing materials to accuracy and, when building future facilities, do not sell two split units as “one large unit.” Not sure if I will rent a storage unit from UHAUL again unless I get exactly what I’m paying for. Thank you.

Rating:

5.0

I think his name was Alex but he was a great worker, not only did he handle my transaction well but I saw him handle a very stressed couple in front of me. As a bartender that guy really deflected their stress and got the couple to lighten up with offering solutions and get them a moving tuck. Great employee

Rating:

4.0

Everything went great signing up online, got a free lock. I was really pleased to see how clean and well lit the facility is. The free use of the moving carts is an add bonus. The only issue is my passcode doesn't work, so every time I opened my unit it sets off an alarm which turns off after about one second. I asked someone and he said he thought the alarm system is down. But that is something they should tell the new guy or post it somewhere. I did stop by the main office and even though it was graduation day which means alot of people renting trucks, everyone working there was helpful and professional.

Rating:

5.0

This location is clean and in good order. The Staff was Fantastic and helpful. I really enjoyed working with these folks. Thank You Jay Dalaw

Rating:

5.0

Jennifer Judd helped us through a very stressful move by making sure we didn’t have to worry about our storage problems. She gave good answers to our questions and offered different solutions that we didn’t think to ask. It will be because of Jennifer Judd that we will use U-Haul again.

Rating:

4.0

Just was charge too much each time of all but all ok,

Rating:

5.0

The best Staff, the area was clean and easy to access. Thank You for the fantastic service. JD

Rating:

5.0

Very easy and convenient. I used the one month free from renting a truck and it legitimately cost me $0.00. Will likely use again.

Rating:

4.0

My experience with the mgr ms Judd was excellent

Rating:

5.0

there is a reason U-Haul is tops, they can't be beat from getting you in, and getting you out. the crew was friendly, look out for you and helps you out wether in person or on phone. two thumbs up to the crew thay helped me out!!! it looks like i may be a life time customer.

Rating:

5.0

great staff, super clean facility, a tad bit pricey, but for climate control, cant miss.

Rating:

1.0

i never used the storage unit and you keep trying to bill me whats that about i have talked to you four times and i keep getting nowhere. you even sent letters to my deceased friend.

Rating:

3.0

When we checked in the girl that checked us in smelled like a pot factory and my daughter who was waiting with me just looked at me and as we left she also commented about the smell. And another day we went to get some stuff out and her and another employee came from the side of office building and you could smell the pit in the air. One girl was heavy set and the other middle set. The young lady who worked on the weekend was very well mannered and a delightful person she should be the manager.

Rating:

5.0

You have the best Staff 👍 in the state. I will never use another storage company. NW 6th St is the best. Your team member Ms Ashley is Great.. Thank You. JD

Rating:

5.0

The only thing we had problems with, is getting someone to answer the phone during the week. Some of us do not have access to computers Fortunately, today we do.

Rating:

4.0

The lady that helped set up the truck rental and storage unit at this location was awesome! She went above and beyond on fixing what would have been a bad experience due to an online truck and storage unit reservation done online, which had wrong address to pick up truck rental. I don't recall her name, but Thank You! for her service.

Rating:

3.0

I could never get through to anyone on the phone! I would be on hold for 15-20 minutes, then transferred to a central phone line, the person on the line would be nice but not really able to help me. They said they would forward a message to Gainesville unit to call me. Never got a call. This happened multiple times. Got hung up on while on hold a couple times. Unacceptable. I live in Pensacola. Nice storage unit but someone needs to answer the phone.

Rating:

5.0

Just didn't have available locks to buy for storage unit.

Rating:

2.0

customers left junk all the time and it was hard for staff to keep up with

Rating:

5.0

Staff are professional, helpful and hassle free.

Rating:

3.0

My whole experience with uhaul was not great.

Rating:

5.0

There were a long line but that wasn’t the staffs fault. I find it very strange that you want people to sign on online and use technology to make it very automated but yet you make it extremely manual when you get there.

Rating:

3.0

Over the last couple of months I have seen this facility go down hill. For 3 days, the trash in the bathroom was over flowing. There was a cup of trash in the elevator and the halls had trash in them as well. This is not a single occurrence. This has been the new norm recently. The staff is super underwhelming as well. Every time I went to the office I was greeted with hufffs and puffs. When I asked for assistance it seemed as if I was requesting the world from them. Just overall not very friendly. I personally will not be using this facility in the future.

Rating:

5.0

Woman who signed me up was knowledgable, friendly, and ready to help me when I had difficulty with the lock. She's a rock star!

Rating:

5.0

I was amazed at how large clean and comfortable the facility was The staff was great and very helpful we had no problems whatsoever with our move I would recommend this place to anyone who needs to rent a truck and a place to store home goods

Rating:

5.0

I worked with your representative Nick and he was well versed with all U-Haul products. His professionalism and character are on point! He is the type of employee that is dedicated; and goes above and beyond. If he is not a supervisor or manager then he has what it takes to handle management roles! Give him a raise and praise him on my behalf!

Rating:

5.0

Your manager, Jennifer works extraordinarily well with staff and customers. She and they set a positive tone of teamwork, helpfulness and competence. They go the extra mile for you. It's a pleasure to do business with you.

Rating:

5.0

Clean and well kept facility.

Rating:

5.0

Jennifer Judd is outstanding. She is very knowledgeable and professional. I arrived a day early and she arranged for me to park the truck in a secure location. She went above and beyond with helping me unload my vehicle from the auto transport and disconnecting it from the truck.

Rating:

5.0

The guy that helped direct us to the desk and the guy at the desk were awesome!

Rating:

5.0

Good

Rating:

5.0

The staff, service, and facility were all exceptional; I will continue to use this location for my rental and storage needs into the future because the security and cleanliness of the facility are top-tier. Thank you!

Rating:

5.0

I was wondering if I left my brown poly-wicker end table there? Thanks Ann

Rating:

5.0

Everything went smoothly and i also got a storage. the staff gave me excellent customer service!

Rating:

5.0

No complaints

Rating:

5.0

Best u haul yet

Rating:

5.0

Super folks with terrific service!

Rating:

2.0

The wait to be helped was extremely long. There was no where to sit. The cashier was very talkative and friendly, but the wait time was horrible

Rating:

4.0

Easy and convenient, helpful management.

Rating:

5.0

Great customer service

Rating:

5.0

Awesome

Rating:

4.0

This is the second time I have the need to use the services, on average i had a good experience. Answering service needs improvement, friendly staff. will definitely used it again.

Rating:

3.0

When I first got to this uhaul I thought everything was good. There was miscommunication issues with them having my credit card on file, all in all the issue was resolved but better communication

Rating:

5.0

Only issue was NOT w/the facility but w/policy of not being able to start use of the free storage prior to actually picking up the truck. I needed a unit for the pre-move & couldn't use 1-month comp.

Rating:

3.0

A newly opened facility (Gainesville, FL 6th St location). Staff was courteous, wasn’t happy with not having after-hrs-access for working class.Units were crossed in their computer sys vs LOC but fix

Rating:

4.0

Great experience, no issues.

Rating:

5.0

-

Rating:

5.0

We used the 5 X 7 for dorm stuff and it was perfect size and clean However, the parking lot had so many trailers it was hard to park. There were no carts despite no one else there and usually have 3.

Rating:

5.0

Helpful staff

Rating:

4.0

The staff at the location was very helpful however it felt understaffed and having to wait over an hour seemed a bit much. They should have more people working there specially during college moving ru

Rating:

1.0

Rented for after hours access. It never worked and never responded to my email re this.

Rating:

3.0

July18 Was informed access entry for after bus hours would be installed within the month of July making it convenient (been back several times and still no access granted after hours. Pls notify Aug 7

Rating:

3.0

Staff usually not around to help, you need to walk around to find people

Rating:

5.0

So much nicer than the downtown UHAUL

Rating:

2.0

The day I moved in my stuff, they told me that I needed another lock even though I did self storage.I had already paid for a lock,I was pressured to buy a new lock, after doing so, they find the truth

Rating:

1.0

Long wait times, rude, unhelpful, disorganized staff. Team member Ashely Pons was especially unhelpful and rude and kept rolling her eyes during the entire transaction.

Rating:

5.0

Jennifer Judd was great! She was most helpful and courteous and went out of her way to make us feel confident in leaving our belongings at your facility. Good job Jennifer!

Rating:

4.0

I was told that the online purchase included the correct lock for the door. My txt from haul confirmed Alcock would be in the room. There was NOT a lock in my room or available at the usual center :(

Rating:

2.0

Usually I don't leave comments but the guys were late opening the store, and the hours stated are not accurate and I was told at 5pm I could not enter to get something out because "he was going home."

Rating:

4.0

Very professional very clean.

Rating:

5.0

Except for an issue with the access card (which was fixed promptly), everything was great and the manager fixed my access as soon as I came in the next day. :)

Rating:

4.0

Pros: Nice facility, friendly stuff Cons: ram out of locks, the unit assigned to me was very far away from door when it appeared many others close to door were available

Rating:

5.0

They absolutely could not have been nicer, especially Jennifer oh, and I wish I knew the other guy's name with a beard, I think he was training but he did very well as well.

Rating:

5.0

Extremely helpful

Rating:

5.0

Super helpful and cheerful, despite technical difficulties in the office that day!

Rating:

3.0

U box shipping delivered 8 days after “after guaranteed “delivery date. Uhaul missed 4 scheduled pickups in Kansas then they finally picked up the boxes on the day of guaranteed delivery..

Rating:

2.0

Manager was unresponsive to a request for pro-rated stay. Although she did remove late fees.

Rating:

5.0

Friendly staff - clean place!

Rating:

5.0

The staff was very helpful and accommodated me in very way. By far the best Uhaul staff I’ve dealt with.

Rating:

5.0

Thanks for all the help. Moving is stressful and you made it less so.

Rating:

5.0

The person at assisted me was very helpful, friendly and knowledgable.

Rating:

4.0

perfect location and facility for student storage

Rating:

5.0

Great service

Rating:

5.0

Staff were very friendly and helpful. Units were very clean and safe. Would definitely recommend to anyone!

Rating:

3.0

I have had serious issues throughout the use of my PODs with the inconsistency of what corporate told me and what was actually happening at the local office. Topics included AC, shipping dates, etc

Rating:

4.0

I reserved blankets. the movers ended up not using them, i went to ask if I could receive a refund Bc the blankets were still in the bag and we never left the site and was refused. That seems unfair

Rating:

5.0

The staff went above and beyond in being helpful in getting my u-haul boxes delivered to my new apartment and getting the men set up to unpack and get the furniture in the apartment; Thank you

Rating:

5.0

Excellent service ⭐️